326 to 350 of 1,241 Incident Management Jobs in the UK

high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance. The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated … managing service‐level objectives (SLOs), error budgets, and proactive reliability engineering across critical services. Ensure end‐to‐end service reliability and resilience, including capacity management, availability, performance, and disaster recovery, aligned to operational resilience requirements for banking services. Lead Network Operations and Infrastructure Operations (NOC), ensuring 24/ ...

purpose of the job: Provide a professional advisory service to customers across a broad range of queries and processes, including supporting with complex case management, producing correspondence and handling customer queries. Interact with customers using various communication channels, such as ticketing system, phone calls and live chat. Where possible … range of services ITILv4 foundation certificate or equivalent. Knowledge of ITIL processes and how they impact on the role of the team specifically incident management, problem management and change management Proven experience and working knowledge of customer service focused practices, within a large complex organization. Experience ...

software on physical devices, following defined procedures. Escorting and assisting visitors/third parties onsite. Handle trouble tickets, using the defined tracking and trouble management system. Provides prompt response to trouble and change tickets using the defined tracking and trouble management system. Rack and stack, or install equipment … including: meting room technology, network switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber, any other equipment necessary for operations. Power cycling of equipment. Handling storage & back up tapes. LTO tapes etc. Receive, asset tag, store ...

improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management, engineering and technical teams, using the ITIL Continual Improvement Model to identify, prioritise and deliver measurable improvements. Key Responsibilities Establish, manage and continuously develop … requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management to identify improvement opportunities. Analyse operational data, service performance, incidents, trends and stakeholder feedback to identify opportunities to improve ...

Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors. The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury … platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform Governance Ensures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight. Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards ...

talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support‐handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands-on problem-solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support-handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

based CI/CD pipelines, AWS environments and infrastructure-as-code workflows. This includes improving SAST, software composition analysis, secret scanning, IaC scanning, vulnerability management and AWS misconfiguration management so that findings are actionable, low-noise and owned by the right teams. … security mindset: you know how to work with engineers, explain risk clearly and design controls that help teams move securely without unnecessary friction. Vulnerability management at scale: experience improving how application vulnerabilities, dependency risks, bug bounty findings, penetration test findings and advisories are identified, prioritised, owned and remediated across ...

Atlas Technica is seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments. The role … leads ITIL-aligned Incident and Problem Management activities, supports Major Incident Management events, monitors client service #J-18808-Ljbffr ...

committed to building a diverse and inclusive workforce. We particularly welcome applications from woman as they are currently under-represented in our management roles. All appointments will be made on merit. Responsibilities To support the Strategic Manager (Network Operations and Resilience) and deputise as necessary, in the overall management of the South Wales Trunk Road Agent, with specific responsibility for Network Management. You will be a member of the SWTRA Senior Management team and be expected to be accountable and provide leadership, direction and operational management support to the Network Management team in achieving ...

About the Role Exciting opportunity to join the Security Incident Response Team, part of the Security function within DD&T. Our team is responsible for: Ensuring we effectively respond to cyber and physical security incidents; Mitigating potential security threats by identifying lessons learned and translating these into business improvements … Developing Incident Response readiness plans and processes; Exercising and testing to ensure NESO is prepared to respond to the security threats we face. The Incident Response Specialist will lead the team's response to security incidents, following industry best practice incident management frameworks. ...

corporate services. You will provide advice, guidance and practical support across a broad range of Information Governance disciplines, including data protection, confidentiality, records management, information sharing, information asset management, risk management and information rights. The role offers the opportunity to work closely with service managers, clinicians … teams, helping them understand and meet their Information Governance responsibilities while supporting service improvement, digital transformation and compliance initiatives. You will also contribute to incident management, audits, assurance activities, staff training and continuous improvement programmes. This position is ideal for someone with experience in governance, administration or information ...

500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE … enroll laptops, support new‐hire onboarding and offboarding, manage office hardware inventory, and assist with asset audits and reporting. Apply ITSM best practices across incident, request, problem, change, knowledge, and asset management; identify recurring issues, contribute to root‐cause analysis, and implement or recommend lasting corrective actions. Support ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, Kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

Microsoft Azure, RHEL and Java/Spring Boot microservices. You’ll support business-critical platforms in a 24/7 environment, taking ownership of incident management, security remediation, CI/CD and automation. The Opportunity As TechOps Engineer, you’ll be responsible for the reliability, security and performance … infrastructure, applications and middleware while driving root-cause analysis and permanent resolutions. This is a highly technical role requiring strong production operations experience, confident incident leadership and the ability to improve platform reliability through automation and effective CI/CD practices. Key Responsibilities You’ll play a key role ...

learning products. As the team takes end-to-end ownership of the platforms it runs, you will build the CI/CD, observability, and incident-management practices that keep those services stable, secure, and performant across international markets. This is a Vice President-level role and an integral … responsibilitiesOwns and evolves the team's CI/CD pipelines, release automation, and deployment toolingEstablishes reliability practices (SLOs, error budgets, runbooks) and leads production incident response and post-incident reviewBuilds and operates observability across the team's AI/ML services (metrics, logging, tracing, alerting)Automates infrastructure provisioning ...

Director, Cash Management - Liquidity Operations At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every … about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Director, Cash Management to join our Liquidity Operations team. This role is located in Manchester or London. The Director, Cash Management – will lead end-to-end operational strategy ...

service-led banking powered by modern technology. Job PurposeSupport the Bank's data privacy and data protection activities through the administration of the Privacy Management Framework, data protection risk management processes, regulatory compliance activities, privacy governance reporting and records management. The role provides an entry point into privacy … information management, developing practical experience across data protection, regulatory compliance, operational resilience and information governance whilst supporting the effective operation of the Bank's privacy framework. To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes ...

improve application reliability, scalability, security, performance, and resilience. Establish and maintain service level objectives (SLOs), service level indicators (SLIs), and error budgets. Lead major incident management, root cause analysis, problem management, and post‐incident review processes. Drive cloud modernization initiatives and support application migrations to Azure … security and regulatory requirements. Lead architecture reviews and provide guidance on cloud‐native and highly resilient application designs. Drive capacity planning, performance optimization, cost management, and operational efficiency initiatives. Establish engineering guardrails, governance controls, and deployment standards for production environments. Support organizational transformation toward DevOps and SRE practices. Manage ...

internal stakeholders to maintain site availability, improve operational resilience and support the continued development of the data centre. Key Responsibilities Engineering Team Leadership and Management Lead, manage and develop a team of four M&E Shift Engineers providing 24/7 operational coverage of the data centre. Provide clear … data to identify recurring issues and opportunities to improve system performance and reliability. Support capacity planning, infrastructure upgrades, customer installations and expansion projects. Maintenance Management Ensure all critical infrastructure is maintained in accordance with manufacturer recommendations, statutory requirements, contractual obligations and recognised engineering standards. Plan and coordinate maintenance activities ...

learning products. As the team takes end-to-end ownership of the platforms it runs, you will build the CI/CD, observability, and incident-management practices that keep those services stable, secure, and performant across international markets. This is a Vice President-level role and an integral … evolves the team's CI/CD pipelines, release automation, and deployment tooling Establishes reliability practices (SLOs, error budgets, runbooks) and leads production incident response and post-incident review Builds and operates observability across the team's AI/ML services (metrics, logging, tracing, alerting) Automates infrastructure provisioning ...

bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve … providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks ...

ways to improve the automated tests to make them more efficient. You will work closely with developers, devops engineers and business stakeholders (operations, incident management and product management) to understand the positive and negative impact software can have on end users and provide accurate updates … blockers as they occur and help to unlock the progress of testing Collaborate, communicate & work effectively with geographically distributed cross-functional teams Defect Management, ensuring that defects are effectively triaged and managed until resolution Promote the value of solid testing practices to all delivery stakeholders and influence adoption ...