301 to 325 of 634 Incident Management Jobs in the UK

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk … rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.Department Overview Technology Operations is responsible for the management and technical support of our corporate and product platforms and infrastructure. We play a critical role guiding and supporting the engineering functions to deliver ...

excellence, and serve as the highest level of escalation for complex platform-related issues.The successful candidate should possess outstanding problem-solving capabilities, strong stakeholder management skills, and the ability to influence technical decision-making across multiple teams. Experience within large banking or highly regulated organizations is strongly preferred.In this … installing and supporting multiple IBM and Broadcom (CA) products.Deep understanding of z/OS system internals, performance tuning, and problem determination.Experience in enterprise change management and production support environments.Strong stakeholder management and leadership skills.Exceptional analytical, troubleshooting, and decision-making abilities.Excellent written, verbal, and presentation skills.Experience working in highly ...

TransUnion's Job Applicant Privacy NoticeTeam OverviewThe Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable platform delivery.This … Global Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements.Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments.Acting as the technical lead for critical and high-severity ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … best practices (e.g., microservices boundaries, data contracts, API standards), while managing technical debt with clear criteria and payoff plans. Oversee engineering costs and vendor management in your area, ensuring ROI, compliance and appropriate SLAs. Hire, develop and retain top talent, structuring teams for autonomy and clarity. You will ...

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

degreeExperience within Financial ServicesData covers a wide array of business functions and competencies varying from strategy and enterprise data architecture to implementing sound data management practices all the way to coding predictive data models and creating data insights and business dashboards. We believe in having a team with … looking for candidates that have experience in one or more of the following to complement our data team:Project and change management experience and the ability to both shape and deliver data programmesManaging critical data elements for regulatory reporting (data definition, data lineage, data quality monitoring, data quality incident ...

operations and support for Azure-based data platforms. Manage and mentor an offshore Data Engineering team. Own operational stability, service delivery and incident management. Design, maintain and optimise data pipelines and data workflows. Support Azure Databricks environments, notebooks and data processing frameworks. Drive root cause analysis and resolution … Strong experience with ETL/ELT and data pipeline development. Experience supporting production data platforms and operational services. Data modelling and data architecture knowledge. Incident management, root cause analysis and troubleshooting skills. Experience leading and managing offshore delivery teams. Strong stakeholder management and business-facing communication skills. ...

summary The Advanced Practice Physiotherapist for Fracture/A&E will operate at an advanced level of clinical practice, providing expert triage, assessment, and management of musculoskeletal (MSK) conditions and undifferentiated symptoms within a virtual setting. This specialist role acts as the Subject Matter Expert (SME) for Urgent Care … pathways, ensuring clinical excellence in the identification and management of acute injuries and fractures. Main duties of the job Clinical Excellence and Subject Matter Expertise Urgent Care Leadership and Training Governance, Audit and Incident Management External Provider and Relationship Management About us At HBSUK - Our mission ...

performance incidents. Maintaining accurate ticket updates, technical documentation, and knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience … Line Service Desk, IT Support, or Service Engineer roles. Experience working within an MSP (Managed Service Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication ...

service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting … Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration ...

assist in performance tuning and fault findingPartner with development teams to improve services through rigorous testing and release proceduresParticipate in system design consulting, platform management, and capacity planningCreate sustainable systems and services through automation and upliftsBalance feature development speed and reliability with well-defined service level objectivesHave … observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross ...

your role will include the following:OwnershipAct as the technical and functional lead for the linux-based, SAP ECC6 environmentProvide SAP support activities including incident management, root cause analysis, and system improvementsProvide guidance across SAP modules such as FI/CO, MM, SD, PP, or other relevant areasEnsure … other business systemsProject Delivery & TransformationSupport ERP-related projects, including upgrades, enhancements, and system integrationsWork with stakeholders to translate business requirements into technical solutionsEnsure effective incident, problem, and change management processes are in placePromote knowledge sharing and maintain system documentation and support proceduresVendor & Stakeholder ManagementManage relationships with SAP partners ...

Lead Software Engineer at JPMorganChase within the AI and Machine Learning Platform team, you will build and scale AI infrastructure that modernizes traditional infrastructure management and site reliability engineering through applied AI. You will own the reliability, performance, and cost-efficiency of the large language model inference platform … production at scale, with deep instrumentation and strong operational rigor. You will partner across engineering to deliver secure software, improve stability, and lead incident response and continuous improvement.Job responsibilitiesDesign, develop, troubleshoot, and deliver secure, high-quality production software and services for AI infrastructureBuild backend services and APIs that enable ...

practices, while applying software engineering discipline including version control, code reviews, and testing. Contribute to the SRE AI agent, IG’s agentic tooling for incident investigation and reliability review, built on AWS frontier models Mentor junior SREs and Reliability Champions on reliability patterns and production engineering discipline … SLOs on customer journeys rather than per-service. Assist and guide teams in system design, capacity planning, architectural reviews and closing observability gaps. Own incident response and learning Facilitate blameless post-incident reviews (PIRs) within five working days using contributing-factor methodology Maintain the Lessons Register, track remediation ...

customer-focused service Support Service and Account plan reviews to provide insights on initiatives which improve customer experience RequirementsExperience in a customer-facing account management or service delivery role Strong problem-solving skills and ability to manage complex issues A customer-first mindset with a focus on quality, responsiveness … approach to identifying and driving customer experience improvements Nice to haveExperience in a customer success, service excellence environment Familiarity with ITIL principles and service management tools (e.g. Salesforce, ServiceNow, JIRA) Understanding of incident management and escalation processes Experience analysing trends and contributing to service improvementsWe Want ...

liaison between global Information Security and the CNA Hardy IT and business teams, embedding security into core business processes and decision-making. Risk & Threat Management: Identify emerging vulnerabilities, assess risk impacts, and drive effective mitigation strategies in collaboration with global security leadership. Security Operations & Incident Management: Oversee … leadership, regulators, and enterprise risk functions. What We’re Looking For:Deep Information Security Expertise: Strong technical knowledge across information security domains including risk management, security operations, and incident response. Regulatory & Compliance Knowledge: Expert understanding of security regulations, frameworks, and internal controls, particularly within complex, regulated environments. Leadership ...

reduce risks across that ecosystem. This is a high-impact, strategic role where you will own and develop the organisation’s Supply Chain Risk Management (SCRM) capability. You will ensure that risks arising from third parties are identified, assessed, and managed proportionately across the full commercial lifecycle—from procurement … onboarding through to contract management and offboarding. A key part of the role is working closely with Commercial, Legal, and Service Teams to ensure that security is embedded into government procurement processes, with a strong understanding of how to apply security requirements through contractual mechanisms. About Companies HouseCompanies House ...

environment consisting of virtual desktops. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory, Remote Access assistance and hardware issues.Role Overview:Deliver 24x5 on-site and remote support to approximately 2,000 global users … with Level 2 and Level 3 internal teams, external partners, and vendors to resolve complex incidents;Provide end-to-end hardware support, including inventory management and equipment procurement as required;Develop and maintain knowledge base articles and runbooks related to support processes, system changes, and operating procedures;Ensure effective ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

support on a rotational basis;Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex … incidents;Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;Proactively automate common tasks to improve efficiency and increase productivity;Collaborate with internal and external teams to develop strategic solutions;Perform related duties & responsibilities as requested.Required Qualifications:Detailed knowledge ...

hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...

ensuring that business continuity and disaster recovery arrangements remain operational and ready to support continuous banking operations. You will be expected to assist with incident management, including monitoring, investigation, resolution and post-incident follow-up, as well as supporting monthly infrastructure testing and risk assessment activities.The role …/IP and LAN/WAN, together with exposure to VMware environments, FortiGate firewalls and Cisco networking equipment. Experience with endpoint protection, patch management, infrastructure monitoring, backup and recovery solutions and security controls will be important. The role may also involve elements of data analysis, reporting, programming and project ...

protecting the environment and making a positive impact in local communities? As an Environment Officer with Natural Resources Wales, you will help deliver sustainable management of natural resources across North Powys. Working within a multi-disciplinary team, you will provide technical expertise to protect and improve the water environment … through environmental management, compliance work, water quality investigations, and sustainable water resource management. The role includes carrying out regulatory duties under environmental legislation, responding to environmental incidents, and working with farmers, businesses, communities and partners to deliver practical environmental solutions. You will also support wider priorities such as biodiversity ...

will provide strategic and operational leadership for IT Service Delivery, overseeing the Service Desk and frontline support teams, alongside key disciplines including incident, problem, change and asset management. With responsibility for services supporting around 6,500 staff, approximately 7,500 end-user devices and more than 60,000 support … Experience in managing budgets and procurement related to hardware, mobile telephony, and support infrastructure Expert level knowledge of ITIL, including Change, Transition, Asset and Incident Management Skills Essential Strong leadership, organisational, and team development skills Advanced analytical and problem-solving abilities, including root cause analysis and service performance ...

RESPONSIBILITIESInstall, monitor, maintain, support, and optimize all production server hardware and software.Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution … maintenance of necessary security clearance.Experience with Linux System Administration, Kubernetes, Cloud, Exadata, Networking, Database, Storage, Compute, Virtualization and Troubleshooting.Experience participating in or running incident bridges.Customer focus, passion for delighting customers.Experience in cloud technical support, operations, incident management is preferred, but not required.Demonstrate ability to quickly learn ...