426 to 450 of 1,257 Incident Management Jobs in the UK

meetings occurring across the meeting rooms/event spaces by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities. Key Responsibilities Management: Direct management of onsite technician (s) and cover technicians. Service Improvements - work with the Client to identify service improvements. Incident management … client's internal processes. Discipline - maintain an organised and professional environment where the team are managed to meet and exceed client standards. Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required. Staff Development - skills matrix, training requirements. Daily workload management and allocation ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate … daily operations of a fast-paced, mature Service Desk supporting 400+ end-users.Own the triage process, driving immediate improvements to first-contact resolution, incident management and ticket routing.Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance.Manage escalation pathways ...

directly with product development teams to design, implement and maintain appropriate security controls and the production of wider security artefacts. Responsibilities : Production of Security Management Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation … analysis and preparation of security management documentation for system assurance. Defining product security requirements, advising development teams on bespoke implementations for product security control implementations and overseeing product development activities. Liaison with internal and external security assurance authorities to desmontrate product compliance against recognised UK and wider frameworks. Driving ...

directly with product development teams to design, implement and maintain appropriate security controls and the production of wider security artefacts. Responsibilities : Production of Security Management Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation … analysis and preparation of security management documentation for system assurance. Defining product security requirements, advising development teams on bespoke implementations for product security control implementations and overseeing product development activities. Liaison with internal and external security assurance authorities to desmontrate product compliance against recognised UK and wider frameworks. Driving ...

times per month). Essential Skills and Experience AWS and Microsoft Azure: Deep hands-on expertise across both platforms, including architecture, cost management, and security best practices. On-premises/VMware: Proven experience designing and operating hybrid cloud environments. Containers and Orchestration: Expert-level knowledge of Docker and Kubernetes … security-cleared or regulated environments (SC/DV). Relevant certifications (e.g. AWS Solutions Architect, CKA, Azure DevOps Expert). Strong communication and stakeholder management skills, with the ability to present complex technical concepts clearly. Experience contributing to or leading incident management and post-incident review ...

high professional standard. Own the entity's compliance with the EU/UK Digital Operational Resilience Act (DORA), including ICT risk management, digital operational resilience testing, ICT third-party risk oversight, and major ICT-related incident reporting obligations. Maintain current knowledge of the FCA Handbook (SYSC … capital assessment inputs feeding the entity's ICARA, including frequency and severity calibration where required. Lead the operational risk aspects of the entity's incident management lifecycle — identification, triage, escalation, coordination, resolution and post‐incident review — in line with FCA operational resilience and DORA incident‐reporting ...

coverage across on-site and offshore support hours. Use SQL scripting, automation, monitoring, and observability tools to improve operational resilience, service health, reliability, and incident response. To be successful in this role, were seeking the following: Excellent SQL scripting skills. Strong scripting and automation skills using languages such … Proven skills and track record in AI automation, including the use of intelligent automation capabilities to reduce manual effort, improve operational efficiency, and enhance incident response workflows. Experience applying AI and automation solutions for alert correlation, anomaly detection, predictive monitoring, and service optimisation. Strong understanding of Site Reliability Engineering ...

Script Includes Experience with REST/SOAP APIs, webhooks, IntegrationHub, MID Server, JSON/XML, OAuth and secure authentication Knowledge of ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalogue and CMDB Experience across requirements, design, testing, deployment, troubleshooting, documentation and stakeholder communication ServiceNow CSA, CAD or relevant … Server JSON/XML OAuth Soft Skills Stakeholder Communication Requirements Gathering Problem Solving Documentation Certifications & Qualifications ServiceNow CSA ServiceNow CAD Industry Keywords ITSM Incident Management Change Management Service Catalogue CMDB Agile Delivery Tools & Technologies ServiceNow Salesforce Azure Active Directory #J-18808-Ljbffr ...

applications across public cloud and hybrid environments. This is a broad Platform Engineering role covering AWS, Azure, GCP, Windows, Linux, infrastructure automation, Terraform, configuration management and enterprise platform operations. Youll help design, build, automate and operate the organisations enterprise platform estate. Responsibilities include: Provisioning, scaling and optimising infrastructure across … Linux environments Supporting SQL Server workloads and enterprise application hosting Managing AWS services including S3, FSx, EBS and WorkSpaces/AppStream Developing configuration management solutions using tools such as Puppet Maintaining monitoring and observability capabilities Supporting enterprise backup and recovery platforms Building and maintaining CI/CD pipelines using ...

develop a high-performing 2nd Line and Applications Support team, ensuring excellent service delivery, technical expertise and adherence to ITIL best practices.Oversee the management, performance and continuous improvement of a large application portfolio, maintaining availability, security and support for over 500 customer applications.Drive the investigation, escalation and resolution … enhancing processes, maintaining compliance, supporting technology upgrades and identifying opportunities to improve service performance.Essential Skills/ExperienceProven experience leading IT support or application management teams, with a strong understanding of ITIL best practices, incident management, service delivery and continuous improvement within complex environments.Excellent stakeholder management, customer ...

insurance business with the appointment of a Cyber Security Operations Manager into a highly visible leadership role. The focus is on operational leadership, stakeholder management and acting as the face of the Cyber Security Operations function internally. You’ll lead a team covering vulnerability management, EDR, incident … Experience operating within complex enterprise environments Ability to manage senior stakeholders and communicate effectively across technical and non-technical audiences Strong operational risk and incident management understanding Experience driving operational maturity and continuous improvement 3-stage process: Initial screening call Formal interview Psychometric and final stakeholder conversation #J ...

program leadership role responsible for embedding security into how products are designed, built, and shipped — and for owning the full threat detection and incident response pipeline end-to-end.The Director sets direction for a global team spanning secure development lifecycle, security architecture, threat modeling, vulnerability and exposure management, offensive security, cloud security, security monitoring, and incident management. The role translates cyber risk into business risk and drives the conversation leadership can act on.Strong experience across both Product Security and SecOps is required. This is a leader-coach role in a lean, high-ownership team operating ...

directly with product development teams to design, implement and maintain appropriate security controls and the production of wider security artefacts. Responsibilities Production of Security Management Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation … analysis and preparation of security management documentation for system assurance. Defining product security requirements, advising development teams on bespoke implementations for product security control implementations and overseeing product development activities. Liaison with internal and external security assurance authorities to desmontrate product compliance against recognised UK and wider frameworks. Driving ...

technology and AI-enabled services. This is a high-profile, enterprise-scale leadership position at the intersection of AI, cyber security, operational resilience, supplier management and technology risk.As the FCA expands its use of AI, including emerging agentic capabilities, it needs a leader who can ensure its systems remain … department of around 70 colleagues across London, Leeds and Edinburgh. You will oversee critical digital and AI services, including AI live service, Service Desk, Incident Management, Cyber Security Operations and Supplier Management, while managing technology supplier spend of approximately 80 million.What you will drive:Secure ...

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … World Check verify Applications.Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs.Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized.Drive automation-first mindset across incident response, deployment, compliance, and observability.Collaborate ...

have moved more into a Service Delivery/Project Manager capacity. Looking after 3 data centres, you will be responsible for: Customer service delivery Incident management Project management Infrastructure future planning/strategy Vendor management As the IT Operations Manager, you will liaise with ...

Marella Cruises, coordinating all teams and capabilities to keep our infrastructure, software, and applications running smoothly across the cruise business. Taking ownership of incident and problem management, you'll issue timely communications to stakeholders whilst enabling delivery teams to maintain full ownership of resolution, including out-of-hours … Maintaining a solid understanding of the application landscape and business functionality, you'll stay well connected with key SMEs and technology stakeholders to support incident response. There'll be some travel involved to support operations and experience our amazing cruise product first-hand. About You Solid experience building ...

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … World Check verify Applications. Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs. Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized. Drive automation-first mindset across incident response, deployment ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial AwarenessKey ResponsibilitiesPayment Platform Ownership• Own the end-to-end payment card processing … service issues.• Maintain operational procedures, technical documentation, and support models.• Ensure compliance with industry standards, including PCI DSS and P2PE requirements.Team LeadershipProject and Change Management• Lead the delivery of payment-related projects and strategic initiatives.• Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.• Manage project plans ...

technical and process perspective. Provide a consistent smooth operation of live systems and drive all on-call support issues. Design and operate a new incident tracking process to ensure root causes are found and remediated in a timely fashion by the development team. Create and maintain high end monitoring … experience in a senior or lead SRE role, with a strong track record of building and maintaining highly reliable infrastructure and services. Expertise in incident management, including incident response, resolution, and post-mortem analysis. Proficiency in monitoring, alerting, and observability tools such as Prometheus, Grafana, ELK stack ...

administration and operation of cloud and on-premise infrastructure. Maintain and support Windows Server and Linux environments. Assist with the deployment, configuration and management of Microsoft Azure services. Support virtualisation and enterprise hosting platforms. Assist with the administration of Kubernetes and OpenShift environments. Monitor infrastructure performance, availability and capacity. … Support incident resolution, problem management and service request activities. Assist with backup, disaster recovery and business continuity processes. Implement infrastructure changes in line with established standards and procedures. Contribute to automation and Infrastructure as Code initiatives. Maintain technical documentation and operational procedures. Work closely with senior engineers ...

administration and operation of cloud and on-premise infrastructure. Maintain and support Windows Server and Linux environments. Assist with the deployment, configuration and management of Microsoft Azure services. Support virtualisation and enterprise hosting platforms. Assist with the administration of Kubernetes and OpenShift environments. Monitor infrastructure performance, availability and capacity. … Support incident resolution, problem management and service request activities. Assist with backup, disaster recovery and business continuity processes. Implement infrastructure changes in line with established standards and procedures. Contribute to automation and Infrastructure as Code initiatives. Maintain technical documentation and operational procedures. Work closely with senior engineers ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership * Own the end-to-end payment … Maintain operational procedures, technical documentation, and support models. * Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team Leadership Project and Change Management * Lead the delivery of payment-related projects and strategic initiatives. * Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. * Manage project plans ...

Secrets Management Engineering - SRE Platform Engineer - VP - London location_on London, Greater London, England, United Kingdom Who We Are Goldman Sachs is a leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that … services. Monitor system performance, reliability, and security, proactively identifying and resolving issues. Troubleshoot and resolve issues across all environments, owning root cause analysis and incident management post‐mortems. Infrastructure Transformation, Management, and Security Automate infrastructure provisioning, configuration, and deployment processes with a focus on security and reducing ...

SDLC) using Agile/SCRUM practices, and partner with product, QA, and operations to deliver reliable production services. The role combines technical leadership, people management, and hands-on engineering to ensure performance, observability, security, and cost-effective operation of cloud-native systems.Key ResponsibilitiesLead, mentor, and grow multiple engineering teams … safe delivery and automated releases.Collaborate with SRE and Ops on monitoring, observability, logging and tracing (Prometheus, Grafana, ELK, Jaeger/Zipkin) to ensure SLAs, incident response and release & incident management.Drive performance tuning, capacity planning and cost optimization for cloud environments and container orchestrations (Kubernetes, Docker).Design and enforce ...