51 to 75 of 1,150 Incident Management Jobs in the UK

across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some of which require complex catalogue development experience and knowledge. Creating ...

Service Delivery and Support Manager - Leading Investment Bank - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Major Incident Management, ServiceNow, Ivanti, Jira, Microsoft Intune, SCCM, Active Directory, Group Policy, Windows 11, Microsoft Teams, Microsoft 365, Endpoint Management) Are you an experienced Service Delivery Manager … demanding financial services environment? This is an opportunity to take ownership of service delivery across a sophisticated investment bank, combining people leadership, ITSM, major incident management and continuous improvement. Our client is an established investment bank with a sophisticated technology environment supporting critical business operations. As part ...

Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride … regulators, auditors, customers and technology teams whilst leading a high-performing security function. The successful candidate will lead the team responsible for security operations, incident management and response, vulnerability management, cyber risk management and security architecture, while working closely with outsourced security service providers. Key Accountabilities ...

join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position for a senior technical … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

vast amount of data generated by banks and financial institutions. Requirements As Director of Platform Engineering, you will: Lead the day‐to‐day management, reliability and continuous improvement of ITRS’ Analytics SaaS platform, with a strong focus on Kubernetes‐based services, cloud‐native operational excellence and measurable service outcomes. … operating culture focused on ownership, automation, reliability and continuous improvement. Remain highly hands‐on, working directly with engineers on production issues, Kubernetes troubleshooting, incident response, deployment automation, observability, capacity management and service resilience. Drive the evolution of SaaS engineering towards a more automated model, reducing manual intervention, operational ...

diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection … product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. The Role Service Strategy & leadership. Define and execute ...

continuous improvement of the Bango Platform end-to-end — from the infrastructure and pipelines that build and deploy it, to the observability and incident response that keep it running to agreed service levels. You combine three things that have historically sat in separate teams: platform and cloud infrastructure engineering … automation and delivery pipeline ownership, and proactive/reactive reliability engineering including incident response and customer impact management. You design, build and operate the automation, observability and platform capabilities that other engineering teams rely on, and you are equally comfortable diagnosing a live incident as you are designing ...

Incident & Problem Manager The closing date is 04 October 2026 This is an interesting but challenging post. The successful candidate will work with the IT Service Manager to support the management and development of the Trusts Incident and Problem Management functions. NO AGENCIES PLEASE Main duties … champion Incident and Problem Management disciplines for the Trust Identify the root cause of Incidents and Problems Provide information, advice and document on the best workaround available for the Incidents Progress "aged" Incidents until they are successfully resolved Undertake the following re‐active responsibilities Identifying Problems by analysing ...

senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident … services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management and operational governance. What you'll do Acting as Computacenter's primary operational representative within the customer Command Centre. Leading the operational response ...

senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident … services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management and operational governance. What you'll do Acting as Computacenter's primary operational representative within the customer Command Centre. Leading the operational response ...

team of 1-2 Application Support Engineers on a high complexity application. Manages the handling of incidents, problems, service requests and changes. Ensures service management tool records for the above are correctly managed, for example kept up to date with the latest information, and related to other records … required (e.g. incident records linked to problem records where appropriate). Maintains a positive relationship with the client by demonstrating proactivity and implementing agreed solutions. Arranges and administers visits to client datacentres in various locations in the UK for the purposes of change implementation and incident resolution. Liaises ...

difference At Border to Coast our purpose is to make a difference to the LGPS and we’re looking for an Enterprise Risk Management Analyst to join our award-winning team on a permanent basis. As a customer-owned and customer-focused organisation, integrity is one of our values … largest pension asset owner and we provide innovative investments that deliver sustainable returns over the long term. As an Enterprise Risk Management Analyst you will play a key role in strengthening risk oversight across Border to Coast Pensions Partnership. You'll support the development and delivery of our Enterprise ...

opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.## ## The RoleThe Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem … change management processes. The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. They will ...

network problems to resolution.Provide step-by-step guidance and training to users on technical matters.Install, configure, and update software applications and operating systems.Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution.Escalate complex issues to higher-level support when necessary.Telecoms Support: Provide … problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support ...

external customers. You will be responsible for driving reliability improvements, advancing automation and AI-Ops capabilities, and leading a team focused on observability, incident response, operational excellence, and continuous improvement. Responsibilities Lead the transformation of the Operations function towards an AI-Ops operating model, driving the adoption … powered automation, intelligent alerting, incident triage, root cause analysis and self-healing capabilities to improve service reliability, operational efficiency and customer outcomes. Own the end-to-end incident and problem management process, ensuring major incidents, post-incident reviews, root cause analyses and corrective actions are effectively ...

Description Join Social Security Scotland as a Principal Cyber Security Analyst – Identity & Access Management (IAM) Manager and play a leading role in protecting the systems, services and information that support millions of people across Scotland. As a senior leader within our Cyber Security function, you will lead a team … delivering and continually improving the organisation's identity security capabilities. You will provide strategic leadership across Identity Governance and Administration (IGA), Privileged Access Management (PAM), identity lifecycle management, authentication and authorisation services, Multi-Factor Authentication (MFA), identity federation and access governance. Working in a complex, cloud-first environment ...

Data Trust Capability in Capgemini’s Insights and Data (I&D) business unit. Insights and Data is a global business unit covering Enterprise Data Management, Cloud Platforms, Enterprise Content Management and AI & Analytics. Our team is one of the largest and most successful Data Management teams … delivering innovative Data Management and Governance thought leadership to our clients. The Enterprise Data Management provides services on Information Strategy, Data Governance, Master Data Management, Data Architecture, Data Migration and Lifecycle Management. We help our clients build an enterprise-class data platform that allows them to move ...

ability to recover within defined limits, producing test evidence, results analysis and remediation plans for any breaches. Develop, test and refine Business Continuity Management, Incident and Crisis Management and Incident Response Plans. Coordinate operational resilience testing exercises, including scenario testing, stress testing, and crisis simulations Monitor … compliance, operations, IT and business functions to embed resilience principles. Develop and deliver operational resilience awareness training and communications to staff, stakeholders and senior management Key Deliverables: The job holder owns and maintains the following as evidence of control effectiveness: IBS register and impact tolerance workbook, version-controlled ...

About the job you’re considering The SIAM Service Request Analyst is accountable for coordinating and supporting the end-to-end Service Request Management process across a complex multi-supplier environment. The role is outcome-focused, ensuring that service requests are managed efficiently, fulfilled within agreed service levels … continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Coordinate and support the end-to-end Service Request Management process across a multi-supplier service environment, ensuring requests are fulfilled efficiently and within agreed service levels. Work closely with suppliers, service teams ...

year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group … keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce ...

looking for support from an exrternal consultant to help implement and configure. Experience Required: Experience in Admin, Configuration & Development related activities in ServiceNow - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests, SLM & Virtual Agent. Experience with ...

fosters cross-functional collaboration around a shared client-centric vision. As part of the Global PMO, you will lead key global client data management initiatives, partnering with Business, IT, Legal, Security, Data Governance and external partners to drive scalable, compliant and client-focused solutions. You will play a central … governance, data quality, privacy and client data capabilities while ensuring alignment across a complex global organisation. This role requires strong expertise in client data management, stakeholder engagement, governance and project delivery within an international matrix environment. Reports to: Head of Global PMO - Pioneer Key Responsibilities Client Data Management ...

Support Analyst with 1st and 2nd Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least … financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FISIntegrity. This is a 2nd level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‐critical processes ...

security processes into supplier guidance and ensure incoming providers understand their security, governance, reporting and assurance obligations. You will work closely with Security Assurance, Incident Management, Vulnerability Management and Service Management teams to identify gaps, coordinate supplier readiness and ensure processes are consistently adopted. This … CONSULTANT ESSENTIAL SKILLS Experience within cyber security governance, GRC or security process roles Experience working within SIAM or multi-supplier environments Strong knowledge of Incident Management, Vulnerability Management and Security Assurance Experience supporting audit, compliance and assurance activities Strong stakeholder management and supplier coordination skills Experience ...

MAIN DUTIES Information Security & Risk Management Maintain and continuously improve the ISO 27001:2022 ISMS, including the Statement of Applicability, information security policies, standards and procedures, and the supporting documentation register, ensuring they remain current, mapped to control frameworks and audit-ready. Provide proactive security and data protection assurance … that run day‐to‐day security monitoring, detection and remediation, rather than performing these activities hands‐on. Conduct and coordinate threat intelligence and vulnerability management interpreting relevant intelligence, tracking identified vulnerabilities against remediation SLAs, coordinating timely remediation with technology teams and external providers, and keeping abreast of the evolving ...