76 to 100 of 645 Incident Management Jobs in the UK

service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service reporting … Build strong relationships across technical teams, suppliers, and business stakeholders. Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM tools such as ServiceNow. Own Major Incident Management processes and supplier escalations. Drive ITIL service management ...

expertise to help organisations move from AI ambition to responsible, scalable execution.You’ll work on complex, high-impact challenges spanning AI assurance, governance, risk management and lifecycle management, helping organisations build trust in AI while unlocking its potential.What you’ll be doingDefine and deliver AI assurance: Design, implement … operational, ethical, legal, regulatory and societal risks, particularly in high-risk or regulated environments.Embed risk throughout the AI lifecycle: Integrate first-line AI risk management and assurance from use-case selection and design through development, testing, deployment, monitoring, change management and retirement.Build trusted AI solutions: Partner with product ...

help organisations move from AI ambition to responsible, scalable execution. You'll work on complex, high-impact challenges spanning AI assurance, governance, risk management and lifecycle management , helping organisations build trust in AI while unlocking its potential. What you'll be doing Define and deliver AI assurance: Design … ethical, legal, regulatory and societal risks, particularly in high-risk or regulated environments. Embed risk throughout the AI lifecycle: Integrate first-line AI risk management and assurance from use-case selection and design through development, testing, deployment, monitoring, change management and retirement. Build trusted AI solutions: Partner with ...

wider technical teams to make sure problems are understood, actioned and resolved effectively. Youll play an important part in helping us move from reactive incident handling to a more proactive approach to service improvement, using data, collaboration and clear communication to prevent issues from recurring and support long-term … passionate about driving continuous improvement, we'd love to hear from you. What youll be doing Own and manage the end-to-end Problem Management process for high-priority incidents. Review major incidents to identify where problem records, root cause investigations or preventative actions are required. Coordinate Root Cause ...

wider technical teams to make sure problems are understood, actioned and resolved effectively. Youll play an important part in helping us move from reactive incident handling to a more proactive approach to service improvement, using data, collaboration and clear communication to prevent issues from recurring and support long-term … passionate about driving continuous improvement, we'd love to hear from you. What youll be doing Own and manage the end-to-end Problem Management process for high-priority incidents. Review major incidents to identify where problem records, root cause investigations or preventative actions are required. Coordinate Root Cause ...

loop for continual improvement. This role will own the process and coordinate with the global team and other regions. Core functions include service desk management and escalation along with incident management, problem management, request fulfilment, access management, change management and knowledge management. The Operations … such as ServiceNow. Managing servers (windows & Linux) - Patching, backup etc., Designing and maintaining LAN & WAN devices such as Routers, Switches, VLAN and IP address management M365 administration Active Directory & Azure AD Experienced in the creation and deployment of policies and standard operating procedures. Trained in computer software and hardware ...

This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives … Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead ...

functional requirements (NFRs), service maturity expectations, and operational standards prior to go-live Designing and assuring sustainable BAU support models (including RACI, escalation paths, incident/problem/change processes, monitoring, MI, and reporting) Coordinating change management, release planning, and stakeholder communications, including CAB engagement and governance processes … Managing risks, issues, dependencies, and contingency plans, with a proactive focus on mitigating operational risk during transition and release phases Leading or supporting incident and major incident management during key releases and early life support (hypercare) Producing and presenting reporting and dashboards on transition readiness, live service ...

configuration experience in any area (Finance/Procurement modules highly desirable). Familiarity with any legal technology solution is a plus (e.g., contract lifecycle management, matter management, incident management). Strong Excel skills with the ability to apply data-driven approaches to technical configuration. Working knowledge ...

leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League … production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management.Working Conditions:Permanent, London - Hanbury St, Spitalfields Shift ...

Cyber Security Incidents that could affect QBE’s business operations. Manage the day-to-day operations of threat monitoring and proper execution of Incident Response plan. This role will be part of a distributed workforce that collaborates with other regional teams to ensure the success of the follow … time position• Hybrid role, Happy to talk flexible workingThe opportunityThe Global Security Operations Manager is responsible for leading QBE’s global security operations and incident responsecapability, ensuring a consistent, high-quality approach to managing cyber threats across all regions. This role plays a criticalpart in protecting the organisation ...

This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives … Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead ...

This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives … Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead ...

GujralEmail: cv@nexusjobs.comTelephone: 020 7488 6900Apply for this job nowJob DescriptionSupport Analyst with 2nd Level Treasury Systems Support – FIS IntegrityFIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience.Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System.You must have at least 1 to 4 years experience of working with and supporting FIS Treasury and Risk Management System Integrity.This is a 2nd level implementation and support position.Operational Platform Monitoring & Treasury Process AssuranceEnsures uninterrupted execution of Treasury‐critical processes and protection of daily cash positioning, payment ...

risk assessments, control reviews, audit readiness support, policy and process development, remediation planning and certification support. In addition, the role holder will support the management and continual improvement of norms internal ISMS and help ensure the business retains its information security and quality certifications. Theidealcandidate willhavethefollowingqualificationsand/orexperience; Essential … least threeyearsexperienceinaninformationsecurity,GRC, ITrisk,audit,complianceor cyber security role. Strong workingknowledgeofISO/IEC27001,informationsecuritygovernance, risk management and controlassurance. Experience supporting or delivering ISO/IEC27001 gap analyses, internal audits, readiness reviews, implementation support or certification support. Provenabilitytoidentify,assessandcommunicateinformationsecurityrisks,controlweaknesses and practical remediation actions. Excellentwrittenandverbalcommunicationskills,includingtheabilitytoproduceclearconsultancy reports,risksummariesandmanagementrecommendations. Strong stakeholdermanagementskillswiththeabilitytoengageappropriatelyatoperationaland ...

strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Operational Resilience & Vendor Management SpecialistWe are looking for an Operational Resilience & Vendor Management Specialist to join our team in our Manchester Office on a full-time basis with hybrid … Risk Governance Specialist will play an important role in supporting the continued development, operation and enhancement of the Operational Resilience and Third Party Vendor Management frameworks across GSI4, supporting MRSG, MRSL, MRSI UK and MRRSI. This is a varied and visible role within a small, dynamic Operations Management ...

etc.g. Provide support during technical deployment, configuration, integration and administration of security technologiesh. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.i. Provide assistance for disaster recovery in the event of any security breaches, attacks ...

appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management … handholding of issues.Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.Engagement with ITIL processes including Major Incident management, problem management, change management etc.Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.Experience ...

working closely with Operations, IT, Client and the Business' stakeholders. You will coordinate investigations, track actions through to completion, conduct root cause analysis, produce management information and support customer rectification activities. The role offers the opportunity to work across multiple business areas, helping to improve customer outcomes, strengthen controls … line with governance frameworks and agreed controls. Chairing meetings with internal stakeholders, the company's representatives, IT teams and operational colleagues to drive incident resolution. Tracking actions, monitoring progress and ensuring timely completion of remediation activities arising from incidents and risk events. Completing root cause analysis and identifying opportunities ...

multi-asset class (Equity, Fixed Income, etc) factor models and risk data - ensuring model outputs are accurate, timely, and operationally sound across monitoring, incident management, model distribution, and client delivery. This is a role for someone who doesn't just keep the factory running - you'll be constantly … route them Leverage AI tools to enhance QA workflows - including automated anomaly flagging, pattern detection, and agentic AI workflows via MCP tooling Daily Operations & Incident Management Own daily production oversight for multi-asset class factor models - ensuring runs complete accurately and issues are caught before impacting downstream clients ...

Duties IT Strategy & Leadership: Develop and execute IT strategy aligned with business goals; provide leadership for cloud services, infrastructure, and security initiatives. Team Management: Lead and mentor technical teams, including service desk staff; ensure effective handling of incidents and tickets. Corporate IT Operations: Oversee day-to-day IT operations … manage budgets, and ensure system performance and scalability. Incident Management : Act as Incident Manager during disruptions; establish processes for response, resolution tracking, and root cause analysis. IT Security: Implement robust security policies (ISO27001), monitor cybersecurity risks, and ensure GDPR compliance. Networking & Infrastructure: Manage network design, implementation ...

service transition standards. Leading specialist 2nd and 3rd line support services, ensuring service levels are consistently achieved or exceeded. Driving ITIL-aligned service management practices, incident resolution and continuous improvement initiatives. Owning security, access governance, data governance and audit readiness across supported platforms. Building strong relationships across Technology … Strong understanding of Workday security, access governance, data governance, audit readiness and data privacy. Proven experience delivering solutions using agile methodologies. Significant experience of incident management, change management and IT service management practices. Experience leading and developing technical teams. Proactive approach to continuous improvement and ensuring ...

offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation … cyber security tooling and threat informed system projects Delivery group offensive security programme Provide advice/consultancy and support to group on management of controls, compliance and technical standards Implementation/Maintenance of technical cyber security controls - XDR, vulnerability scanning, privileged access management Identify/Testing cyber security ...

native platforms across AWS and Azure Implement DevSecOps and Infrastructure as Code best practices Drive platform reliability using SRE principles and observability tools Support incident management and continuous improvement initiatives Implement Terraform-based infrastructure solutions Leverage automation and AI-assisted engineering tools to improve delivery efficiency Support … Advanced Terraform knowledge Experience with observability tools such as Dynatrace, Grafana or similar Understanding of Site Reliability Engineering principles Experience supporting production environments and incident management Strong stakeholder management and communication skills Ability to lead technical discussions and mentor engineers Ready to Take the Next Step ...

obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical … business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with ...