101 to 125 of 645 Incident Management Jobs in the UK

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks, and best practices across … business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service performance through KPIs and SLAs ...

across the business. Key responsibilities include: Leading Data Operations across a complex cloud and data ecosystem Managing suppliers, offshore teams and support resources Driving incident management, service improvements and SLA performance Ensuring environments remain scalable, compliant and fit for purpose Overseeing data pipeline reliability and operational performance Supporting … deployment, release and change management processes Providing regular operational reporting and KPI tracking to senior stakeholders Working closely with Data Engineering, Machine Learning and Architecture teams to ensure seamless data delivery Maintaining governance, audit and regulatory compliance standards Supporting the migration and evolution of large-scale data platforms across ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.The RoleWe are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.This is a hands … leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.What You’ll DoTeam Leadership & Performance ManagementLead, manage, and develop a team of problem management analystsSet clear ...

businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative …/7 operatibg model, including regional hubs, escalation paths, and on-call rotations, supported by robust SOPs and governance.Operational Excellence & Performance Management:Define and manage global SLAs (e.g. FRT, resolution time, backlog health) and own the end-to-end analytics engine (CSAT, NPS).Lead regular updates and drive continuous ...

governance, compliance and assurance with oversight of operational cyber security activities. You'll play a key role in maintaining the organisation's Information Security Management System (ISMS), ensuring compliance with recognised security frameworks, managing risk and assurance activities, and acting as a trusted adviser to both technical … Cyber Security who is looking to develop their career within a highly regulated and complex environment. Key Responsibilities Own and maintain the Information Security Management System (ISMS) Ensure compliance with ISO 27001, GDPR and wider security governance requirements Develop and maintain security policies, standards and procedures Conduct security risk ...

Support or Platform Engineering background who's ready to lead a team while remaining technically involved. You'll be responsible for operational excellence, major incident management and platform reliability, while helping shape the future direction of the platform through automation, monitoring and continuous improvement. What … Doing: Platform Operations Technical Leadership Team Leadership Stakeholder Management Continuous Improvement What They're Looking For: Essential Experience Strong background in Application Support or Platform Operations. Experience supporting bespoke business-critical applications. Previous leadership, mentoring or team management experience. Cloud platform experience (AWS preferred, Azure or GCP also ...

experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role … call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with ...

trusted by leaders and staff.Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs.Coordinates the change management, incident management, and problem management processes.Presents reports and findings to key stakeholders and acts as the subject matter expert on Data Analysis ...

continual improvement of our Security Operations capability, working closely with Security Engineering, technology teams and third-party partners to strengthen monitoring, detection and incident response across the business.You'll own the end-to-end incident management lifecycle, coordinating responses to security incidents, driving investigations, facilitating lessons learned … ensuring improvement actions are delivered. Alongside this, you'll configure and optimise SIEM, threat protection and case management platforms, developing new detection rules, alerts and automation to improve our ability to identify and respond to emerging threats.You'll build and maintain operational playbooks and runbooks, helping establish consistent ways ...

recorded accurately, & that via utilisation of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA and KPI timescales. The role will also involve escalating tickets both internally & with the trusts external providers. … service improvement. Excellent people and communication skills are essential to maintain effective communication links. Previous experience of working on a Service Desk, using service management tools & utilising remote support and management tools would be very helpful. You will be required to work within a shift pattern of either ...

ensure services are designed, delivered, and operated with reliability in mind.Job responsibilitiesSupport the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements.Partner with engineers, site reliability engineers, and cross-functional teams to understand problems, gather requirements, and translate ideas into clear … needs, and reliability outcomes.Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently.Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress.Create clear product materials, including problem statements, user stories, acceptance ...

managed AI/ML platforms) and CI/CD pipelines for accelerated delivery. Implement robust MLOps practices to streamline model deployment, monitoring, and lifecycle management in cloud environments, including data versioning, feature store integration, and data pipeline management.Business Partnership & Solution Architecture: Collaborate closely with business and engineering teams … maintenance of AI-powered applications.Technology & Innovation Leadership: Stay abreast of the latest advancements in application development, system integration, AI/ML technologies, data management platforms, and operational best practices, continuously evaluating and recommending new tools, techniques, and architectural patterns to drive innovation in AI application delivery.Qualifications Bachelor ...

control of all day-to-day maintenance activities in cooperation with the Lead Engineer and provide leadership to the site teams, including project management for maintenance related activities. This role is critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction, and when applicable being part … minimize downtime in data center operations. Responsible for contributing to the DC operating efficiency and the implementation of assigned optimization measures. Consult with site management to provide solutions and adhere to SLAs agreed in customer contracts. Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. Proactively indicate ...

within a high-profile public sector environment. This is a strategic leadership role, ideal for someone with a strong background in cyber security operations, incident response, and SOC service delivery. Key Responsibilities Lead and manage an established Security Operations Centre (SOC) Develop and deliver the SOC strategy and operational … roadmap Oversee incident management and security monitoring capabilities Drive threat intelligence and cyber threat assessment activities Manage cyber security tools and operational technologies Build and maintain relationships with MSSPs, vendors, and technology partners Effectively plan and deploy resources to meet business objectives Essential Skills & Experience Proven experience ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. By Joining Citi, you will become part of a global … improvement based on stakeholder and client feedback.Leverage enterprise tooling, drive adoption of Gen AI capabilities to support modern working practices with least human intervention.Relationship Management & Stakeholder Engagement:Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights.Actively lead ...

StoryIn July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across … global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team ...

pattern.Duties of this role include: Lead and manage the Clinical Systems function, including application specialists and support resources.Ensure effective day‐to‐day operation, support, incident management, and change control for all clinical systems.Ensure high‐quality operational support, incident management, and change delivery across all clinical systems.Oversee … adoptionOperational efficiency and productivitySystem performance, resilience, and availabilityOwn strategic relationships with clinical system suppliers and vendors.Work with Vendor team and be SME lead contract management, supplier performance, and commercial negotiations.Build strong, trusted relationships with senior clinicians, operational leaders, and executive stakeholders.Applicants should meet the following criteria: Significant leadership experience ...

exposure to diverse businesses.Job DescriptionBuilds and leads a high‐performing, globally aligned deskside organization that delivers exceptional end‐user support. Aligns ITIL‐based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes.Key ResponsibilitiesGlobal Leadership & Service … regional teams and lead regional alignment reviews.Enablement, Capability & Readiness: Deliver global enablement and training for deskside teams including onboarding and ITIL education; promote knowledge management adoption and ensure teams are prepared and executing to standard.Major Incident Leadership: Lead deskside participation in the Major Incident Management Council ...

similar 24x7 operational environment.Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, DynaTrace, New Relic, or similar observability platforms.Strong understanding of incident management processes including alert triage, severity classification, and escalation procedures.Ability to work rotating shifts (days, nights, weekends, holidays) in a 24x7x365 operational model.Excellent problem … paced, high-pressure environment while handling multiple simultaneous tasks and priorities.Understanding of cloud-based technologies, microservices architectures, and distributed systems.Familiarity with ITIL processes, particularly Incident Management and Event Management.Previous experience in gaming, sports betting, or digital entertainment industries is preferred.Understanding of technical infrastructure including networking, APIs, databases ...

Manufacturing Execution System (MES) environment supporting manufacturing operations at the Caswell UK site.This position is responsible for the overall reliability, availability, support, and lifecycle management of the site's MES platform. The Site MES Manager will also lead the MES IT team, ensuring effective production support, technical capability, operational … other IT organizations.The successful candidate will combine strong MES and semiconductor manufacturing knowledge with technical understanding of PROMIS/VAX environments and proven people-management skills. This individual will serve as the primary IT owner for the site's MES environment and will be accountable for maintaining manufacturing continuity ...

educate users on data-driven best practices. Stakeholder Collaboration:Connect stakeholders across the firm to identify solutions, champion product enhancements, and share knowledge globally. Incident Management:Deliver high-quality, proactive incident management and service delivery, ensuring timely resolution of user issues and continuous improvement of support ...

Service Desk Technician is responsible for delivering first-line IT support for all IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment/… Delivers support services in accordance with internal service level expectations and ensure that customer expectations are set and consistently met or exceeded Provides proactive incident management across all global queues for regional tickets Maintains high 1st time fix resolution rates on all relevant service desk tickets Escalates problems ...

sectoral (HIPAA, GLBA, FedRamp, CJIS, etc.) privacy regulation, and other applicable data protection laws. This role will also manage the operational aspects of cyber incident management, coordinate incident response activities and ensuring effective execution of the organization's cyber incident response processes. The ideal candidate will … CCPA, PIPEDA, among othersBuild out and maintain data inventory, and data mapping initiativesIdentify privacy risks and work with stakeholders to implement mitigation strategiesSupport privacy incident response and breach notification processesConduct privacy audits and assessments of internal processes and third-party vendorsCyber Incident ManagementSupport the day-to-day operational ...

DescriptionPurpose of the roleTo apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. AccountabilitiesAvailability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.Resolution, analysis and response … Drive – the operating manual for how we behave. Join Barclays as an Oracle Site Reliability Engineer, where you'll leverage automation, engineering excellence, and incident management best practices to ensure our critical systems remain resilient, available, and ready to support millions of customers every day.To be successful ...