901 to 925 of 1,283 Incident Management Jobs in the UK

Desktop Engineer will:Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents;Provide … alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;You will need:Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePointDetailed knowledge ...

know The Pokémon Company InternationalThe Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today … cloud gaps, and web-facing vulnerabilities.Collaborate with Information Security partners to advance roadmaps and shared initiatives.Integrate security testing and controls into development lifecycle phases.Provide management with insights on business impact related to data compromise or system unavailability.Work within an agile framework to deliver iterative improvements toward team and organizational ...

know The Pokémon Company InternationalThe Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today … cloud gaps, and web-facing vulnerabilities.Collaborate with Information Security partners to advance roadmaps and shared initiatives.Integrate security testing and controls into development lifecycle phases.Provide management with insights on business impact related to data compromise or system unavailability.Work within an agile framework to deliver iterative improvements toward team and organizational ...

term solutions.Develop and implement self-healing automation for recurring failures. Service Operations & Support (Managed Services)Provide L2/L3 support aligned with ITIL practices (incident, problem, change management).Participate in on-call rotations and handle critical incident response.Maintain detailed SOPs, runbooks, knowledge base articles, and client documentation.Required … Data WarehousingSQL skills for debugging, data validation, and optimizationExperience with Azure SQL DB, or SQL ServerFamiliarity with data modeling concepts and warehouse performance tuningSupport & Incident ManagementStrong troubleshooting and analytical skills for root cause analysisExposure to ITSM tools (e.g., ServiceNow, Jira)Preferred Qualifications:Microsoft Certifications (e.g. ...

including the development and mentoring of the Level 2 Analyst, monitoringnetworks to actively remediate unauthorised activities. Requirements Tasks: Developand integrate security event monitoring and incident management services. Respond tosecurity incidents as they occur as part of an incident response team. Implementmetrics and dashboards to give visibility ...

senior operational authority across multiple sites, responsible for the resilience, performance and compliance of critical engineering infrastructure and integrated facilities management services. Working closely with the Strategic Client Director and supported by Technical IFM Managers at each location, you'll lead teams, suppliers and stakeholders to deliver outstanding service … role that combines strategic leadership with hands-on operational oversight. You'll drive engineering excellence across electrical and mechanical systems, oversee business continuity and incident management, ensure robust compliance and governance standards, and shape long-term asset and lifecycle strategies. You'll also be accountable for the successful ...

APAC, EMEA, and the Americas. Key responsibilities of the team include: Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units. Incident Management: Identifying and resolving production issues, coordinating with stakeholders, and contributing to root cause analysis and permanent remediation. Client Case Handling: Managing production … will be deeply embedded in daily production, real-time monitoring, and quality assurance while also operating with a high degree of independence, leading incident resolution, and taking end-to-end ownership of complex initiatives with minimal supervision. This role is the bridge between execution and leadership - suited for someone ...

board to solve quality problems togetherExperience shaping CI/CD pipelines for test reliability (GitHub Actions or similar), including flakiness reduction, parallelisation, artefact management, and runtime controlProactive, low-ego, and clear communicator, able to chase things down when blockedAble to operate independently and drive improvements end-to-end (frameworks … test data, reporting)Can point to 3-4 projects where you moved the needle on quality - for example improving SLO coverage or reducing incident rate - and can speak to the measurable impact of eachNice to haveHave worked with an incident management process to root cause issues with ...

copilots, automation platforms, and intelligent workflows to securely discover, access, and act on enterprise systems and data. MuleSoft AI Gateway and secure AI traffic management Model Context Protocol (MCP) enablement for enterprise APIs and tools MuleSoft Agent Fabric adoption, including tool discovery, agent governance, and agent-to-system orchestration … Anypoint Monitoring, Exchange, and CI/CD practices for AI-enabled integration delivery. Drive best practices for error handling, retries, idempotency, throttling, resiliency, traffic management, and graceful failure modes. Partner with SRE and DevOps teams on observability, capacity planning, incident management, and operational runbooks for agent-driven ...

copilots, automation platforms, and intelligent workflows to securely discover, access, and act on enterprise systems and data. MuleSoft AI Gateway and secure AI traffic management Model Context Protocol (MCP) enablement for enterprise APIs and tools MuleSoft Agent Fabric adoption, including tool discovery, agent governance, and agent-to-system orchestration … Anypoint Monitoring, Exchange, and CI/CD practices for AI-enabled integration delivery. Drive best practices for error handling, retries, idempotency, throttling, resiliency, traffic management, and graceful failure modes. Partner with SRE and DevOps teams on observability, capacity planning, incident management, and operational runbooks for agent-driven ...

other teams. Provide expert guidance on S/4HANA conversion, Universal Journal, New Asset Accounting, and Margin Analysis setups. 2. Client Advisory & Stakeholder Management Act as the trusted advisor to CFOs, Finance Directors, and business leads. Translate complex business requirements into strategic SAP solutions. Present solution options, impact assessments … ensure adherence to consulting methodologies. Review functional specs, design documents, solution gaps, and enhancement proposals. 5. Support & Continuous Improvement Provide leadership for L3 incident management and complex issue resolution. Recommend continuous process improvements and roadmap enhancements using SAP innovations. Lead post-implementation reviews to ensure business adoption ...

operational health of the Digital team’s products and end user support and project work will cover security and IAM, incident management and resolution and even automation. Requirements: Good, broad IT support and service management experience Experience of operational support, DevOps and/or platform AWS/ ...

responsibilities Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments. Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces. Lead technical investigations during major incidents and act as an escalation point for operational issues. … third-party systems. Work directly with customers during incidents, service reviews and technical workshops. Perform root cause analysis (RCA) and contribute to problem management activities. Develop and implement changes while ensuring technical governance and service continuity. Provide technical leadership and recommendations during service-impacting incidents and customer escalations. About ...

responsibilities Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments. Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces. Lead technical investigations during major incidents and act as an escalation point for operational issues. … third-party systems. Work directly with customers during incidents, service reviews and technical workshops. Perform root cause analysis (RCA) and contribute to problem management activities. Develop and implement changes while ensuring technical governance and service continuity. Provide technical leadership and recommendations during service-impacting incidents and customer escalations. About ...

Senior Security Incident Management Consultant is required to lead governance and oversight of security incidents within a complex multi-supplier environment. This 6-month contract operates in the Operational Integrator (OI) function, ensuring suppliers manage incidents consistently with policy and risk requirements. Based in Inverness or Preston with … days onsite, the role drives incident risk consolidation, supplier accountability, and continual improvement across the lifecycle, reporting #J-18808-Ljbffr ...

board to solve quality problems together Experience shaping CI/CD pipelines for test reliability (GitHub Actions or similar), including flakiness reduction, parallelisation, artefact management, and runtime control Proactive, low-ego, and clear communicator, able to chase things down when blocked Able to operate independently and drive improvements … test data, reporting) Can point to 3-4 projects where you moved the needle on quality - for example improving SLO coverage or reducing incident rate - and can speak to the measurable impact of each Nice to have Have worked with an incident management process to root cause ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. ...

technical leadership to platform engineers and partner with cross-functional teams to deliver platform projects. This role requires extensive experience in large-scale infrastructure, incident management, capacity planning, and vendor management within a regulated financial services environment, offering a competitive package and #J-18808-Ljbffr ...

Product Vision: Partner with Product Managers to prioritize features, translate client requirements into technical specifications, and ensure solutions align with our overarching product vision. Incident Management: Confidently own the resolution of incidents, coordinating mitigation, fixes, and post-mortem artifacts. Collaboration & Mentorship Team Growth: Mentor and support less experienced … engineers, helping them level up technically and adapt to Thought Machine’s engineering philosophy. Stakeholder Management: Translate highly technical problems and architectural decisions into clear concepts for non-technical stakeholders. What We’re Looking For Technical Expertise: Strong proficiency in modern backend languages (ideally Go or Python) and experience ...

What You'll be Doing: Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user ID management, production access and Head Office’s service requests and manage the workflow of these requests Carry out machine room environment and devices first line … maintenance, support second line engineer to perform system changes and maintenance Monitor the production systems and applications and follow the incident management procedure to deal with critical messages. Perform first line handling of system and network alerts Carry out daily operational duty and run batch jobs Assist with ...

teams monitor, diagnose, and auto-remediate global SaaS infrastructure.Whatyou'lldo Technical Leadership & Architecture: Define the technical roadmap and architecture for AI-assisted observability, automated incident response, and self-healing cloud infrastructure.Agentic Workflows & Tooling: Design and build production-grade AI agents, MCP tool integrations, and deterministic evaluation pipelines for automated … quality guardrails.Reliability & Scalability Engineering: Partner with application and infrastructure teams to define SLIs/SLOs, handle error budgets, and lead deep-dive post-incident reviews (PIRs).Mentorship & Collaboration: Mentor senior and mid-level engineers, establish engineering best practices, and drive alignment across global development and operations teams.You’ll manage ...

permissioning, networking, and infrastructure provisioning. Manage the full infrastructure lifecycle for some of Sierra's most critical customers: initial deployment, ongoing upgrades, scaling, and incident support. Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable. Partner with engineering teams to ensure Sierra … VPCs, IAM, DNS, load balancing). Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes. Ability to navigate ambiguity with enterprise stakeholders - from platform engineers to CISOs - and turn infrastructure conversations into actionable deployment plans. Strong operational instincts ...

auto-remediate global SaaS infrastructure. What you'll do Technical Leadership & Architecture: Define the technical roadmap and architecture for AI-assisted observability, automated incident response, and self-healing cloud infrastructure. Agentic Workflows & Tooling: Design and build production-grade AI agents, MCP tool integrations, and deterministic evaluation pipelines for automated … quality guardrails. Reliability & Scalability Engineering: Partner with application and infrastructure teams to define SLIs/SLOs, handle error budgets, and lead deep‐dive post‐incident reviews (PIRs). Mentorship & Collaboration: Mentor senior and mid-level engineers, establish engineering best practices, and drive alignment across global development and operations teams. ...

permissioning, networking, and infrastructure provisioning. Manage the full infrastructure lifecycle for some of Sierra's most critical customers: initial deployment, ongoing upgrades, scaling, and incident support. Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable. Partner with engineering teams to ensure Sierra … VPCs, IAM, DNS, load balancing). Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes. Ability to navigate ambiguity with enterprise stakeholders - from platform engineers to CISOs - and turn infrastructure conversations into actionable deployment plans. Strong operational instincts ...

permissioning, networking, and infrastructure provisioning. Manage the full infrastructure lifecycle for some of Sierra’s most critical customers: initial deployment, ongoing upgrades, scaling, and incident support. Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable. Partner with engineering teams to ensure Sierra … VPCs, IAM, DNS, load balancing). Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes. Ability to navigate ambiguity with enterprise stakeholders — from platform engineers to CISOs — and turn infrastructure conversations into actionable deployment plans. Strong operational instincts ...