951 to 975 of 1,282 Incident Management Jobs in the UK

mentor who helps junior engineers develop. What you'll do Serve as the final point of escalation for complex technical support issues, leading incident management across the client base Act as lead technical engineer during major incidents, coordinating response and driving resolution Mentor junior support engineers through hands … within an MSP or enterprise IT environment Strong Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID) Hands-on Azure administration (VMs, networking, identity management) Confident networking skills (TCP/IP, DNS, DHCP, VPNs, firewall configuration) PowerShell scripting for automation and troubleshooting Experience with Hyper-V and VMware Proven ...

delivery. Implement and manage environment provisioning, configuration, and release automation. Drive observability across applications and platforms through logging, metrics, tracing, and monitoring solutions. Support incident management, performance optimisation, and platform reliability initiatives. Collaborate closely with engineering teams to embed DevOps and cloud-native best practices. Required Skills & Experience ...

/DHCP LAN/WAN networking VMware and/or Hyper-V Backup technologies such as Veeam, Datto or Backup Exec Strong troubleshooting and incident management experience Experience across Azure, PowerShell, Citrix, VPNs, firewalls, RMM tooling, VOIP or wider networking technologies would be advantageous. We're particularly interested ...

bulk updates using SQL and internal support tools. Escalate software defects and complex technical issues to development teams with clear supporting evidence. Support incident management activities, ensuring issues are owned through to successful resolution. Work closely with operational, technical, and client-facing teams to deliver high levels ...

Windows, troubleshooting, diagnosing, imaging/deployment and software installation. • Serves as company liaison with customer on administrative and technical matters. • Provide technical support and incident management service desk functions (Service Now) • Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows ...

with Product Managers, Delivery teams and business stakeholders to ensure technical solutions align with business goals and customer outcomes.Drive operational excellence through monitoring, observability, incident management and continuous service improvement, ensuring resilient and reliable platforms.Who You AreYour skills and experience will include:Strong software engineering experience building ...

platform experience.Oracle Database knowledge, including SQL, data access, and performance considerations.CI/CD & Deployment Automation experience.Enterprise Billing Platform experience.NetCracker RBM exposure or knowledge.Production Support & Incident Management experience.AI Technologies in Software Engineering (e.g., AI-assisted development tools).Computer Science Degree or equivalent technical qualification.Our PackageTailored benefits make a real ...

applications and learning new systems.Organised and accurate when managing several tasks or priorities.Experience of 1link or another automotive related platform is beneficial.Experience of CRM, incident-management or ticketing systems is beneficial.Knowledge of the automotive, fleet, leasing or vehicle maintenance industry is beneficial.Customer focused and approachable.Calm and resilient under ...

pairing using tools like Git and GitHub Experience of operationally managing software components once live, including; observability, logging, metrics, error reporting, debugging and live incident management Experience of working with sensitive personal data Competencies Experience working in/with cross-functional teams consisting of e.g. engineers, product, security ...

Mentor and coach engineers at all levels, sharing knowledge and creating opportunities for technical growth and development. Drive operational excellence through effective monitoring, alerting, incident management and continuous learning from production events and operational insights. Who You Are Your skills and experience will include: Proven track record developing ...

data access across clouds, applying least-privilege principles. Maintain reports, dashboards, list views and analytics used by commercial and marketing teams. Release, Change & Environment Management Operate within Group IT change control: raise, document and obtain approval for changes in line with FWG IT policy, with defined rollback plans … higher-risk work. Support & Incident Management Act as the escalation point for Salesforce incidents and service requests, working within Group IT service management processes and agreed response expectations. Triage, prioritise and resolve user issues, with clear criteria for the small number of cases that warrant escalation ...

CDK.Drive improvements across platform reliability, automation and infrastructure as code.Implement and improve CI/CD practices across the engineering environment.Enhance monitoring, observability and incident management.Improve cloud performance, resilience and operational efficiency.Work closely with engineering, architecture and delivery teams.Mentor and support engineers, promoting strong SRE and DevOps practices.Contribute to technical ...

improvements across platform reliability, automation and infrastructure as code. Implement and improve CI/CD practices across the engineering environment. Enhance monitoring, observability and incident management. Improve cloud performance, resilience and operational efficiency. Work closely with engineering, architecture and delivery teams. Mentor and support engineers, promoting strong ...

specialists to convert data, models, and experimentation into reliable, usable product capabilities. Production ownership experience: managing partial failure, resilience, blast‐radius thinking, and incident management. Distributed‐systems fluency: service boundaries, transactional thinking, multi‐tenant design, API design, and versioning. Strong architectural communication skills, able to explain, document, and defend ...

focus will be to ensure reliable service delivery, regulatory compliance, and alignment between contractual commitments and real-world healthcare outcomes.This is not a project management role. It is a strategic ownership role that combines relationship leadership, commercial accountability, operational oversight, and risk management. You will play a critical part … directly impact patient care, data interoperability, and business continuity.Success in this role requires deep experience in enterprise healthcare IT environments, strong financial and service management skills, and the ability to navigate complex stakeholder landscapes while driving measurable client value.Key ResponsibilitiesOwn the full managed services lifecycle for healthcare clients using ...

design and implementation of innovative solutions that align with organizational goals and industry standards. Experience & Skills SME Advanced proficiency in Infrastructure Service Incident Management Intermediate proficiency in SRE Observability Intermediate proficiency in Configuration & Release Management Intermediate proficiency in Cloud Automation DevOps Knowledge of continuous integration, delivery ...

initiatives by documenting automation use cases, business rules, decision logic and required data inputs/outputs, and by helping define measurable success criteria.Support lifecycle management of in‐life tools by capturing enhancement needs, assessing impacts across teams and ensuring governance documentation remains complete and auditable.Support issue and incident management for ND&I tools by analysing reported problems or defects, clarifying expected behaviour, and working with Product Managers, OSS/IT and delivery teams to enable timely resolution and reduce recurrence.Provide BA support to POCs, pilots and MVPs by refining scope, defining acceptance criteria and coordinating structured ...

software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Director Expectations Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting … market developments/initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both ...

documenting automation use cases, business rules, decision logic and required data inputs/outputs, and by helping define measurable success criteria. Support lifecycle management of in‐life tools by capturing enhancement needs, assessing impacts across teams and ensuring governance documentation remains complete and auditable. Support issue and incident management for ND&I tools by analysing reported problems or defects, clarifying expected behaviour, and working with Product Managers, OSS/IT and delivery teams to enable timely resolution and reduce recurrence. Provide BA support to POCs, pilots and MVPs by refining scope, defining acceptance criteria and coordinating ...

documenting automation use cases, business rules, decision logic and required data inputs/outputs, and by helping define measurable success criteria. Support lifecycle management of in‐life tools by capturing enhancement needs, assessing impacts across teams and ensuring governance documentation remains complete and auditable. Support issue and incident management for ND&I tools by analysing reported problems or defects, clarifying expected behaviour, and working with Product Managers, OSS/IT and delivery teams to enable timely resolution and reduce recurrence. Provide BA support to POCs, pilots and MVPs by refining scope, defining acceptance criteria and coordinating ...

Deliver Level 2 IT support for the CDSClear business, providing hands‐on support for in‐house trade management and risk platforms across production and test environments.Partner closely with other CDSClear teams to advance the CDSClear delivery roadmap, including active support of non-production environments.Participate in an out‐of‐hours … support, project work, shift coverage, on‐call duties, and business eventsCoordinate and implement Disaster Recovery testing, ensuring compliance with Business Continuity and resilience standardsLead incident management activities, including timely escalation, cross‐team coordination, resolution, and remediationOwn organisational change for CDSClear applications, coordinating delivery schedules, aligning with the enterprise ...

engineering, automation and production infrastructure at scale. Build tooling to improve reliability, own large-scale AWS & Kubernetes environments, and enhance observability, deployment pipelines and incident response. We value production coding in Python or Go, IaC expertise, incident management and a bias for #J-18808-Ljbffr ...

dependency mapping. Proven scenario testing and control assurance experience. Knowledge of UK Operational Resilience regulation, BCM/ISO 22301 and DORA. Strong stakeholder management and communication skills. Advanced Excel, PowerPoint and Word capability. Able to operate independently and deliver at pace. Robert Walters Operations Limited is an employment business ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. AccountabilitiesBuild Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. ...

infrastructure expert when critical technology systems fail or degrade and will act as the primary technical advisor to the major incident management team. Provide assurance that the infrastructure remains fully supported, adopting best practice and working with the partner to ensure all systems are maintained. Work with … partner to ensure that they are fully competent in the management and maintenance of the infrastructure. Be the technical gatekeeper and critical reviewer for our partners and actively interrogate their engineering choices and designs using best practice and company standards. Be the bridge between infrastructure teams and corporate governance ...