176 to 200 of 373 Knowledge Management Jobs in England

Invest in us andwe’llinvest in you!. Job Description The Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people … affects, working closely with senior change leads, programme teams and business stakeholders. Our Change Managers are “T-shaped” by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme ...

Implementation: Lead or participate in SAP OTC implementation projects, ensuring timely and quality delivery of solutions. Configuration: Configure SAP OTC modules, including Sales Order Management, Pricing, Billing, and Credit Management. Integration: Integrate SAP OTC with other SAP modules (e.g., ERP, CRM, BW) and third-party systems. Testing: Develop … validate SAP OTC functionality and ensure data accuracy. Support: Provide ongoing support to clients, addressing functional and technical issues related to SAP OTC. Knowledge Sharing: Contribute to knowledge management initiatives, sharing expertise and best practices within the team. Requirements: Have at least 8-10 years of experience ...

both technology and the business. What you will do Reporting to the Head of Legal Technology, the Senior Manager Product Owner will oversee the management, development, and strategic direction of our Legal Technology solutions as well as the management of our suite of third‐party SaaS-based applications … product ideas, and collaborating with cross-functional teams to ensure effective implementation and support. This role requires a blend of technical expertise, project management skills, and a commitment to continuous improvement practices. The Senior Manager Product Owner will possess a keen understanding of legal technology and processes, demonstrate vendor ...

Knowledge & Innovation Lawyer (UK Corporate Transactions) page is loaded## Knowledge & Innovation Lawyer (UK Corporate Transactions)locations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R03918**Join Goodwin’s Global Operations Team, and make a real impact on a global scale.** At Goodwin, we work with some … surrounded by forward-thinking peers.***As the** ****K**nowledge & Innovation Lawyer*** focused on UK corporate transactions, you will be a member Goodwin's global Knowledge & Innovation (K&I) department and serve as a resident knowledge expert on general corporate and M&A legal issues in relation to corporate ...

help shape how information is organised, governed and used across a major AI-enabled transformation programme. This role sits at the intersection of knowledge management, business analysis and AI adoption. You'll work with stakeholders across the business to improve the quality, discoverability and effectiveness of enterprise data … while helping assess and optimise AI-driven user experiences. What You Will Be Doing Reviewing and onboarding information sources that support AI, search and knowledge-driven services. Developing taxonomy, classification and information architecture frameworks that make business knowledge easier to find and use. Working with stakeholders to understand ...

shared service operating across all of AtkinsRéalis' UK&I business units It supports a range of win work activities including Capture Planning, Proposal Management, Reporting and Key Account Management (KAM). It also manages the development and delivery of our win work improvement programme. The Win Work Transformation … shall be to: Manage regional delivery of global and regional win work transformation projects. This may include, but will not be limited to: Project Management of our UK&I Small Bids Programme. Lead cross-functional teams to develop and implement new win work services, drive business adoption, and realise ...

policies and standards. QUALIFICATIONS Education Bachelor’s Degree - Information Technology, Computer Science, Engineering, or equivalent Master’s Degree - Information Systems, Cloud Computing, or Technology Management Work Experience 8+ Years - Cloud operations or engineering experience in a regulated change environment (ITIL or equivalent), including substantial hands-on experience producing … Well-Architected credential (e.g. AWS or Azure security/well-architected) Infrastructure as Code review and controls familiarity (Terraform, Bicep/ARM, or CloudFormation) KNOWLEDGE, SKILLS & ABILITIES Knowledge, Skills and Abilities Technical Design Assurance: Deep expertise reviewing and approving HLDs and LLDs and assuring change quality, risk, rollback ...

eyes support for network and server hardware under senior guidance Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting Manage devices via MDM technologies including Intune and Entra ID Accurately log and categorise … with experience of M365 Solid experience building, upgrading and repairing desktop hardware and software Experience of Active Directory, Intune, Entra ID and mobile device management Familiarity with common ticketing, CMDB and knowledge management tools Working knowledge of basic networking and troubleshooting methods Applied understanding of security ...

exceptional customer outcomes while improving efficiency, scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required … business priorities and customer needs. Develop and execute operational strategies, frameworks, and processes that enable CX teams to scale effectively. Own operational performance management, establishing meaningful metrics, reporting, and insights to drive accountability and decision making. Partner with CX Analytics to build dashboards and reporting that provide visibility into ...

that are suitable for intelligent automation. Ensure AI tools comply with data protection regulations (e.g. UK GDPR) and internal governance frameworks. Stakeholder Engagement & Change Management Act as the primary point of contact between the customer service leadership team and AI/tech delivery functions. Lead change management … pathways. Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance. Required Experience & Skills 3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational ...

FIRM A long established full service central London firm. THE ROLE A fantastic opportunity for a Knowledge Lawyer focused on UK corporate law to join the firm's recently formed Knowledge department during a period of growth and transformation. Reporting to the Head of Knowledge, you will … lead the development of the Corporate team's knowledge and training capabilities and play a key role in its legal innovation capability. While the role will be primarily focused on supporting the team's corporate transactional and advisory practice, you will also provide support across the wider Corporate department ...

availability and performance of the environments, enabling engineering teams to work efficiently and without disruption. The role combines hands‐on technical work, proactive system management, and close collaboration with application, database, network, and security teams. You will support the implementation and ongoing operation of Siemens PLM Software solutions, helping … Polarion ALM. As a technical expert, you will continuously contribute to the documentation and further development of best practices and the expansion of our knowledge database. Within your projects, you will support your sales and pre-sales colleagues in developing new sales opportunities. In addition to the content-related ...

solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. … requirements and regulatory considerations into scalable, production-ready AI architectures. Design and implement advanced GenAI solutions, including: Retrieval-Augmented Generation (RAG) Multi-Agent Systems Knowledge Management Platforms Enterprise Workflow Automation Define architecture patterns, governance standards, security controls, and best practices for enterprise AI adoption. Apply GenAI capabilities ...

Stakeholder Engagement & Change ManagementAct as the primary point of contact between the customer service leadership team and AI/tech delivery functions. Lead change management and communication efforts to ensure frontline agents and team leaders understand, trust, and effectively use AI tools. Facilitate workshops, training sessions, and feedback loops … escalation pathways. Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance. Required Experience & SkillsEssential3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational ...

with equal confidence between a business stakeholder describing an operational problem and an engineering team designing the solution. This is not a traditional product management role - it sits at the intersection of product, technology, and operational transformation, working in small, agile teams to take AI use cases from rapid … every step. Smart and Proactive Controls Moving from reactive error correction to proactive intelligence - embedding AI-powered anomaly detection, predictive oversight, and intelligent exception management across the full Fund Services operating model. Issues are identified and resolved before they reach clients, not after. Faster resolution times, stronger controls ...

Cloud (RightNow) consulting leader to design, implement, customize, and optimize customer service solutions. The ideal candidate is a techno-functional professional with deep platform knowledge, strong integration and customization skills, and the ability to lead complex client engagements and transformation programs. Your roleYou will anchor the engagement from requirements … architecture, and blueprinting for Oracle B2C Service Cloud solutions aligned to business objectives and scalability needs. Design end-to-end solutions covering incident management, agent desktop and Browser UI, customer portal, knowledge management, analytics, workflows, business rules, and integrations. Translate complex requirements into functional designs, technical specifications ...

capability to clients around the globe. Description/Job Summary The Information Governance Coordinator is responsible for following policies and procedures related to file management (both physical and electronic) such as: intake, transfers, storage, destruction requests, retention schedule(s) and data access requirements. The position will work to ensure … position will also be responsible for the continual analysis of the firm’s governance framework, with a focus on the improvement of data quality, management and security through modifications to the organization’s policies, standards, principles and processes. Responsibilities/Duties Assist with the firm's Matter Mobility Program ...

Operations. You will be the principal customer contact for critical BSS incidents and programmes, providing technical authority across operational excellence, release governance, stakeholder management and DevOps and Site Reliability Engineering transformation What you’ll do Own the end-to-end operation of Oracle BSS platforms, including their availability, reliability … performance and resilience. Define and deliver technical roadmaps aligned with Vodafone UK business priorities.Lead capacity planning, proactive risk management and continual service improvement. Ensure compliance with service-level agreements, operational KPIs and Service Management requirements. Lead technical recovery activities during major incidents and support timely service restoration. Govern ...

passionate about transforming complex technical knowledge into engaging, accessible digital learning experiences? Chubb Fire and Security is evolving towards a digital-first approach to training and knowledge management. We are looking for a creative, organised and technically minded Digital Learning Content Creator to help shape how colleagues access … retain and apply vital knowledge across the business. This is an exciting opportunity to play a central role in building a sustainable and scalable learning model. You will create high-quality, reusable digital learning that can be accessed through our LMS - Workday Learning, giving colleagues the flexibility to develop ...

small and mid-market law firms across your assigned territory.You will manage complex, multi-stakeholder sales cycles involving Managing Partners, CIOs, Heads of IT, Knowledge Management leaders, Risk and Compliance stakeholders, and procurement teams. This role requires commercial maturity, strong executive communication skills, and disciplined qualification. You will … build territory strategy, generate pipeline, manage full-cycle sales engagements, and position iManage as a strategic knowledge and governance platform. You will partner closely with Sales Engineering, Marketing, Customer Success, and leadership to drive predictable revenue growth across the region. iM Responsible For... Owning the full sales cycle from ...

clients. Location: Yate, Bristol Hybrid: Minimum of 2 days in the office per week Responsibilities What you’ll be doing: Client Issue Management: Act as the primary point of contact for assigned customer‐raised issues, ensuring concerns are fully understood, appropriately prioritized, and progressed through to resolution; Customer Communication … ticket lifecycle; Trend & Risk Identification: Monitor recurring customer issues and service trends, identifying opportunities for improvement, highlighting potential risks, and escalating concerns where appropriate; Knowledge Management: Create and maintain clear customer‐facing and internal documentation, including issue summaries, troubleshooting guides, known errors, and resolution communications; Testing & Validation Support ...

escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution Identify recurring issues, knowledge gaps, reuse learning and drive rootcause fixes that reduce repeat demand Act early on operational risks and communicate clearly with employees, stakeholders and partner teams Drive knowledge … ownership Use service data to identify improvement opportunities and influence changes to tools, processesand policy Maintain strong governance across tickets, documentation, procedures and service management practices Support recruitment, resource planningand an inclusive, accountable team culture You’ll Need To Have 5+ years’ experience in IT support or service delivery ...

outcomes must be demonstrable and measurable. You will move comfortably between conversations with managing partners and C-level executives, working sessions with associates and knowledge teams, and technical discussions with customer IT and Draftwise engineers. You will distill what you learn into clear product requirements, scope them with Product … validated patterns into reusable product capabilities, evaluations, configurations, and playbooks. What you'll do Embed with customers, often onsite, to observe how partners, associates, knowledge professionals, innovation teams, and IT teams work, and uncover high-value problems they may not yet be able to articulate. Define the customer outcome ...

data protection regulations and internal governance frameworks Act as the primary contact between customer service leadership and AI/technology delivery teams Lead change management and communications to help frontline agents and team leaders understand, trust, and use AI tools effectively Facilitate workshops, training sessions, and feedback loops … escalation pathways Work with Legal, Compliance, and Data teams on impact assessments and ongoing regulatory compliance Требования: At least 3 years of project management experience, ideally in customer service, contact center, or CX environments Demonstrated experience delivering AI, automation, or digital transformation projects, such as conversational ...

escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand Act early on operational risks and communicate clearly with employees, stakeholders and partner teams Drive … knowledge, self-service, automation and process standardisation to improve service quality and efficiency Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership Use service data to identify improvement opportunities and influence changes to tools, processes and policy Maintain strong governance across tickets, documentation, procedures and service ...