51 to 75 of 164 Problem Management Jobs in London

class technical support while also acting as true engineers — employing complex troubleshooting, customer connectivity onboarding, real-time monitoring, incident response, change execution, and escalation management for a highly distributed, latency-sensitive global network spanning both physical infrastructure and cloud platforms. A defining element of this role is its strong … metrics, collectors, and dashboards. Build tooling that strengthens root cause analysis, predictive monitoring, and data‐driven operational decision‐making within the NOC. Packet Analysis & Problem Management – 10% Respond to customer multicast gap claims and complex market data integrity inquiries. Perform packet captures and deep packet inspection using tcpdump ...

delivering work for key business programs advising and supporting the further adoption of the data platform foundations. Coordinating changes across business change, technology change management process, incident management and problem management process. Communicating with project managers, and technical and business change teams to develop trust. Ensure … Good working knowledge of scripting languages such as Python/PySpark. A good understanding of data foundation concepts, such as data modelling, data quality management and data governance. Competencies and aptitude Ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organises information ...

Want to accelerate your career? Electrify your potential as a Service Management & Cyber Security Director and join the fastest growing motorsport on the planet! About Formula E: Formula E, the world's fastest-growing sport, is redefining motorsport with a bold focus on innovation and sustainability. Hosting over … help alter perceptions and speed-up the switch to electric mobility. The Role: Reporting directly to the Chief Technology Officer (CTO), the Service Management and Cyber Security Director is accountable for designing, implementing, and safeguarding the technology processes that power Formula E. This dual-focus leadership role bridges technical ...

efficiency. The team is responsible for the evaluation, certification, integration, and ongoing support of Linux-based infrastructure, including hardware platforms, Red Hat Linux, configuration management, system services such as DNS, DHCP, and NTP, and a variety of internally developed tools. In the Technology division, we leverage innovation to build … power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Infrastructure Production Management & Reliability Engineering position at Director level (equivalent to AVP) which is part of the job family responsible for maintaining the stability and reliability ...

hardware and software standards. Provide high-touch support to VIP users and operate on-site Tech Bars for walk-in IT support. Incident, Service & Problem Management Respond to and resolve incidents, service requests, and access-related issues within SLA.Collaborate with cross-functional teams on issue resolution, escalation … Cisco Webex, etc. User Lifecycle & Access Support Handle onboarding/offboarding IT tasks including account provisioning and building access requests. Support compliance with identity management, security policies, and user provisioning guidelines. Proactive User Engagement Conduct regular floor walks to offer in-person support and gather feedback. Operate Tech ...

Linux, virtualisation, cloud, middleware, networking, storage, and enterprise platforms, with extensive experience managing large-scale patching programmes within highly regulated environments. Responsibilities Security Patch Management Lead the planning, scheduling, deployment, and governance of security patches across the bank's core infrastructure. Assess security vulnerabilities and determine patching priorities based … infrastructure changes. Perform impact assessments and risk analysis before production deployments. Support major incidents arising from infrastructure changes and security patching activities. Vulnerability & Security Management Work closely with Cyber Security and Vulnerability Management teams to prioritise remediation activities. Analyse vulnerability scan results and recommend appropriate remediation strategies. Ensure ...

consuming teams rather than becoming additional layers of complexity. Setting appropriate expectations for reliability, performance, scalability, security and service availability. Establishing effective lifecycle management for shared platforms and services. Identifying opportunities for standardisation, consolidation and reuse. Ensuring teams have clear guidance on when to use shared services and when … risks, trade‐offs and technical constraints. Operational Excellence & Reliability Owning the operational performance of shared integration services. Establishing appropriate approaches to monitoring, observability, incident management, problem management and operational readiness. Ensuring critical integrations have clear ownership, appropriate resilience and effective recovery mechanisms. Leading the response to significant ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … across both Human and Agentic identity domains. This role owns the end-to-end identity lifecycle, from modernising enterprise directory services and privileged access management to pioneering the design of next-generation agentic AI identity management frameworks that will define how BCG secures autonomous agents and non-human ...

software on physical devices, following defined procedures. Escorting and assisting visitors/third parties onsite. Handle trouble tickets, using the defined tracking and trouble management system. Provides prompt response to trouble and change tickets using the defined tracking and trouble management system. Rack and stack, or install equipment … including: meting room technology, network switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber, any other equipment necessary for operations. Power cycling of equipment. Handling storage & back up tapes. LTO tapes etc. Receive, asset tag, store ...

vulnerabilities and single points of failure and recommend appropriate improvements Provide technical guidance to customers around network upgrades, optimisation and new technology Support change management activity including implementation, validation and post change reviews Contribute to network monitoring, automation and service improvement initiatives Skills & Expertis Cisco Meraki Cisco Catalyst … EtherChannel LAN and WAN environments MPLS, DIA and VPN technologies Cisco Wireless LAN Controllers and Access Points Aruba Wireless Meraki Wireless and Cloud Management SD WAN technologies Palo Alto Firewalls Network monitoring and performance management tools ServiceNow or similar ITSM platforms Experience & Qualifications Bachelor's Degree in Engineering ...

infrastructure Strong networking expertise, including firewalls, routing, switching and VPN technologies Experience with automation, scripting and infrastructure-as-code approaches Understanding of IT service management processes, including incident, change and problem management Strong troubleshooting, stakeholder management and vendor management skills A structured, pragmatic approach ...

About the BusinessQuilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees 141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

business models. Provide leadership, guidance, and technical solutions for focus areas e.g. SAP S/4HANA, SAP Cloud Platform, digital platforms, Cloud Integration, API Management, AI, Advanced Analytics, and IOT. Ensure a well-structured and defined solution architecture framework - delivering to time, cost, and quality and within budget. Ensure … enterprise architecture principles and standards. Lead and participate in key governance forums including Architecture Review Boards, Program Boards, Change Control Boards, and Integration Management meetings. Active participation in business development and pre-sales activities, including proposals and responses to “Requests for Proposal” (RFPs) and “Requests for Information” (RFIs). ...

. About the Role We are looking for a Systems Engineer to support enterprise systems through research, design, systems engineering, operational support, and change management activities. In this role, you will help maintain system stability, troubleshoot complex technical issues, support automation initiatives, and work closely with development, support … escalation for operational exceptions. Collaborate with development teams, support groups, and vendors to coordinate activities and resolve issues. Support system monitoring, reporting improvements, and problem recovery efforts. Manage and support change implementation, service requests, and operational processes. Create, execute, document, and close tasks, changes, and requests in accordance with ...

Manager or similar leadership role* Experience managing IT services within a medium or large multi-site environment, ideally within the education sector* Strong people management, coaching and performance management skills* Good understanding of ITIL service management, including incident, change and problem management* Strong technical knowledge … across Microsoft 365, Azure, Active Directory, Intune and wider IT infrastructure* Excellent communication and stakeholder management skills with the ability to work with people at all levels* Full driving licence and willingness to travel between sites ...

release readiness, stakeholder communication, service reporting and continual improvement. The remaining remit supports the VP, Global Head of ITSM & Application Support across Major Incident, Problem, Change, Knowledge, Service Request and Service Level Management, ServiceNow governance, vendor governance, annual CTG budgeting, monthly invoice processing, operational controls and cross-team … leadership and oversight for global Application Support across a complex portfolio of business-critical applications. Coordinate internal application and product teams, infrastructure, security, service-management functions and external support providers. Maintain visibility of incidents, requests, problems, changes, releases, risks, escalations and operational dependencies. Act as a senior escalation point ...

technical risks, vulnerabilities and single points of failure and recommend appropriate improvementsProvide technical guidance to customers around network upgrades, optimisation and new technologySupport change management activity including implementation, validation and post change reviewsContribute to network monitoring, automation and service improvement initiativesSkills & ExpertisCisco MerakiCisco Catalyst 9K switchingCisco NexusBGP, OSPF, EIGRP … environmentsMPLS, DIA and VPN technologiesCisco Wireless LAN Controllers and Access PointsAruba WirelessMeraki Wireless and Cloud ManagementSD WAN technologiesPalo Alto FirewallsNetwork monitoring and performance management toolsServiceNow or similar ITSM platformsExperience & QualificationsBachelor's Degree in Engineering, Computer Science, Information Technology, or a related discipline. At least 7 years of hands ...

Specialist to help develop, secure and continuously improve our modern Windows end-user computing environment. The role will focus on Windows 11 lifecycle management, Microsoft Intune, MECM, Azure Virtual Desktop, Windows Autopilot, application packaging and endpoint security. The successful candidate will combine strong hands-on technical capability with … party partners. This is an opportunity to influence the evolution of the firm's modern workplace platform, working across physical devices, virtual desktops, cloud management, endpoint security and automation in a global professional services environment The individual will be expected to undertake a broad range of EUC responsibilities, including ...

addressing those faced by underrepresented groups.The RolePeople & Procurement sits within Corporate Technology, part of Internal Products, and owns the engineering capabilities supporting workforce management, employee experience, supplier management and procurement across the FT. The technology landscape includes major enterprise platforms such as Workday, alongside other SaaS products, integrations … People and Procurement, you will translate business priorities into sustainable engineering plans, balancing new capabilities and organisational change with platform health, technical debt, lifecycle management and operational investment. You will also partner with the Principal Engineer and Architecture to shape the longer-term evolution of the technology landscape.Key ResponsibilitiesOwn ...

those faced by underrepresented groups. The Role People & Procurement sits within Corporate Technology, part of Internal Products, and owns the engineering capabilities supporting workforce management, employee experience, supplier management and procurement across the FT. The technology landscape includes major enterprise platforms such as Workday, alongside other SaaS products … People and Procurement, you will translate business priorities into sustainable engineering plans, balancing new capabilities and organisational change with platform health, technical debt, lifecycle management and operational investment. You will also partner with the Principal Engineer and Architecture to shape the longer-term evolution of the technology landscape. ...

commercial growth, customer experience and the wider Technology strategy. Create and maintain a multi-year roadmap across CRM, MarTech, event websites, customer engagement, lead management and supporting integrations. Translate business strategy into a focused portfolio of technology investments, platform improvements and change initiatives with clear outcomes and measures … coexistence, migration and decommissioning across Salesforce, Dynamics 365 and HubSpot, avoiding uncontrolled platform proliferation. Drive adoption through clear process ownership, data readiness, training, change management and strong partnership with Commercial and Finance leaders. Event Websites & Digital Experience Own the technology strategy and platform roadmap for the event websites serving ...

framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process … impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity ...

application reliability, scalability, security, performance, and resilience. Establish and maintain service level objectives (SLOs), service level indicators (SLIs), and error budgets. Lead major incident management, root cause analysis, problem management, and post‐incident review processes. Drive cloud modernization initiatives and support application migrations to Azure … security and regulatory requirements. Lead architecture reviews and provide guidance on cloud‐native and highly resilient application designs. Drive capacity planning, performance optimization, cost management, and operational efficiency initiatives. Establish engineering guardrails, governance controls, and deployment standards for production environments. Support organizational transformation toward DevOps and SRE practices. Manage ...