76 to 100 of 131 Problem Management Jobs in London

technically complex mission-critical communications environment at Heathrow Airport. This is an excellent opportunity for an experienced communications engineer who enjoys fault-finding, problem-solving and taking technical ownership within a demanding operational environment. We would be particularly interested in hearing from veterans with a strong background in communications … Distance-to-Fault measurements. Supporting infrastructure upgrades, equipment commissioning and lifecycle replacement programmes. Planning and overseeing preventative maintenance. Conducting Root Cause Analysis and supporting Problem Management activities. Supporting the introduction and operational acceptance of new communications technologies. Maintaining engineering documentation, configuration records and technical procedures. Managing technical relationships ...

predictable service outcomes. What you will be doing Deliver standards for availability, latency, performance, capacity, and scalability. Take part in root-cause analysis and problem management for major incidents. Champion blameless post-mortem culture and ensure actions are tracked and closed. Drive infrastructure-as-code and automation across … Azure (IaaS, PaaS, networking, identity, storage) and on-prem data centre operations. Hands-on skills with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), CI/CD pipelines (Azure DevOps, GitHub Actions). Experience with monitoring/observability tools, alert design, and dashboarding. Commercial awareness ...

About UsWellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative … partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.About the RoleThe positionAt Wellington Management you will continually learn, develop, and expand your skills. As part of an inclusive culture, you will meet smart, progressive individuals who will challenge ...

maintain on‐premise servers, virtual machines (VMware/Hyper‐V), and cloud resources (AWS/Azure). Oversee day‐to‐day operations: patch management, incident response (target MTTR < 2 hrs), and capacity planning. Ensure high availability of core systems (ERP, CRM, SharePoint, BI platforms) with > 99.5% uptime. Manage help … pipelines, dimensional modelling). Coordinate with data architects and data analysts to ensure data accuracy and governance in the enterprise data warehouse. Project & Change Management (10%) Lead medium‐sized IT projects (e.g. upgrading network infrastructure, migrating on‐prem apps to the cloud, rolling out new endpoint security tools). ...

#RicohEurope What you will be doing As Head of Intelligent Applications Operations , you will be accountable for the performance and continuous improvement of service management across Ricoh's enterprise technology portfolio. You will establish the standards, governance and performance measures that underpin operational excellence, ensuring clear alignment between product … outcomes, service performance and business expectations . A major focus will be evolving our approach from reactive service management towards more proactive and intelligent operations, using automation, AI, data and knowledge to identify issues earlier, reduce manual effort and continuously improve the experience delivered to our users and customers. ...

months with possible extension. Rate : £600 - £650 inside IR35 Overview We are seeking an experienced Application Support Analyst to join a growing Application Management team supporting critical business and trading applications within a banking environment. The successful candidate will provide production support for front-to-back office applications, working … development teams, and infrastructure teams to ensure the stability, performance, and availability of business-critical systems. This role requires strong SQL expertise, excellent stakeholder management skills, and previous experience supporting business users within Capital Markets, Equities, or Investment Banking environments. Key Responsibilities Provide day-to-day production support ...

across critical platforms Support high availability solutions and service resilience initiatives Implement proactive monitoring, alerting and observability for database services Participate in incident response, problem management and post-incident reviews Drive continual improvement through automation, root cause analysis and operational learning Reduce operational toil through self-healing … environments Automation experience using PowerShell, Python or similar scripting languages Strong understanding of database security, access control and governance Experience working within structured incident, problem and change management processes Strongly Preferred PostgreSQL administration and engineering experience Experience supporting enterprise data warehouse environments Databricks administration or integration experience Azure ...

Service Management Analyst (SC Cleared) is required for our public sector client to provide hands-on day to day support across service management. You will coordinate change and service transition activity, maintain records and documentation and support the change advisory board (CAB) activity, track actions and measures. You will … also help to ensure new or changed services are ready to move into live support. This role will also support problem management, continuity planning and ongoing service improvement. You will undertake governance meetings, problem meetings and service desk meetings. You will work within the clients digital services ...

Platform Lead – Demand & Capability to join our leadership team. In this pivotal role, you will be accountable for end-to-end workload and demand management across this critical operations estate. You will protect engineering capacity, build deep application expertise that eliminates single points of failure, and lead the rigid … visible and sequenced rather than ad-hoc. Capacity Protection: Defend agreed capacity models—ensuring dedicated space is fiercely protected for automation, monitoring, and problem elimination. SME Knowledge & Capability: Own the depth, currency, and availability of SME application knowledge across the estate. You will actively track and eliminate single points ...

practices. The TEM drives technical excellence, SRE-inspired culture, and continuous improvement across development, QA, and operations teams. Key Operational Responsibilities: Environment Automation & Lifecycle Management Design and implement Infrastructure as Code (IaC) to fully automate provisioning, configuration, and teardown of test environments. Integrate environment automation seamlessly into CI/… time, and stability metrics. Monitor environment health using observability tools (Prometheus, Grafana, Splunk, etc.) and proactively identify and resolve performance issues or bottlenecks. Incident & Problem Management Lead incident response for environment-related issues, driving quick resolution and facilitating blameless post-mortems. Implement permanent fixes based on root cause ...

active member of Made Tech’s communities of practice, sharing knowledge and learning from others All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance … digital and/or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge of network and firewall infrastructure An understanding of the UK public sector Familiarity with scripting (Phyton, SQL etc.) skills and knowledge ...

operational escalation point for complex technical issues, you will support the team in resolving difficult problems and work with our Incident Lead, Problem Lead, and second- and third-line teams to achieve timely resolutions. You will contribute to effective knowledge management by keeping service documentation and knowledge articles … People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strong understanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach ...

observability team and wider engineering groups. Champion and enforce best practices, fostering a culture of proactive and data-informed decision-making.* Drive Incident & Problem Management: Working with Operations teams on high-priority incident resolution efforts, utilizing deep analysis of telemetry data for swift root cause identification. Drive post … Terraform, Ansible).* Programming & Automation: Strong programming and scripting skills (e.g., Python, Go, Shell) with a focus on creating scalable automation and custom tooling.* Problem-Solving: Exceptional analytical and strategic problem-solving skills, with the ability to lead through complex technical challenges.* Data Analysis: Expertise in analysing ...

their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people … post launch requirements of our Digital Customers. These include Digital ASM, Digital Run and Digital Operations – spanning L1 to L3 application support, incident and problem management, minor enhancements, release support, production reliability and continuous improvement across customer journeys, commerce, CRM, ERP, SaaS and COTS products, data platforms, APIs ...

supporting both corporate and personal iOS, Windows, and macOS devices. This role will drive the development of secure access solutions, work closely with Product Management on backlog refinement and prioritisation, and ensure an optimal balance between security, scalability, and user experience. 2. Key Responsibilities Design, develop, and enhance … platform enhancements and work with vendors to improve product capabilities. Provide technical leadership for ZTNA engineering initiatives and roadmap delivery. Manage complex technical issues, problem management activities, and L3 support escalations. Build and maintain technical documentation, including solution designs, release notes, testing documentation, and operational procedures. Collaborate with ...

Entra ID · Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple): · Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected · Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management: · Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints · Shift work left: write ...

Entra ID • Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple) • Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected • Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management • Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints • Shift work left: write ...

ViaSat Inc. is seeking a Problem Resolver to join the Problem Management Practice. You will own end-to-end incident and problem investigations in the L Band/Ka Band satellite services domain and drive root-cause analysis to deliver permanent fixes. You will lead complex ...

post-incident reviews Perform maintenance activities including patching, backup restores, and controlled changes Identify recurring issues and contribute to root cause analysis and problem management Create and maintain knowledge articles, technical documentation, and operational runbooks Coach and support 1st Line engineers by sharing knowledge and repeatable solutions Maintain … experience in an IT support role, ideally within a Managed Service Provider (MSP) Experience working in an ITIL-based service environment and following change management processes Strong troubleshooting skills across Microsoft Azure, Microsoft 365, Windows, networking, hardware and software Experience using ticketing, monitoring and remote support tools Excellent communication ...

help design, implement and maintain the organisation's cyber security capabilities. You will have a broad remit across Microsoft security technologies, identity and access management, vulnerability management, incident response, SIEM/SOAR, threat hunting and cloud security, while also providing security advice to technology projects and supporting security … capabilities. Administer and monitor Microsoft 365 security technologies, including Intune, Entra ID, Defender, Purview, Exchange Online, SharePoint and Teams. Support identity and access management, vulnerability management and security monitoring. Investigate and respond to security incidents, including SIEM/SOAR investigations and advanced threat hunting. Support security reviews, audits ...

experienced SAP PSCD Functional Consultant to join a public sector programme delivering enhancements and project work relating to SAP Tax and Revenue Management (TRM) solutions. This is a challenging and varied role requiring strong functional expertise across SAP PSCD (FI-CA), excellent stakeholder management skills, and the ability … service environments. Conduct impact assessments and contribute to solution design and project planning activities. Ensure documentation is completed to appropriate standards and methodologies. Support problem management, incident resolution, and continuous improvement activities. Required Skills & Experience Strong hands-on experience with SAP Public Sector Collections and Disbursements (PSCD). ...

customers, giving them a clear, low-friction route onto the platform. Key responsibilities - Platform engineering Lead design and build of Azure Landing Zones: management groups, subscription vending and hub-and-spoke networking. Own the provisioning pipelines and a reusable Terraform/Bicep module library built on Azure Verified Modules. … acceptance, with runbooks and documentation in place before handover to Cloud Run (BAU operations). Lead resolution of platform incidents, feed root causes into problem management, and reduce toil through automation as part of continual service improvement. Consumer experience and adoption Understand the consumer journey and operate ...

operational reliability of the company’s GPU‐accelerated HPC infrastructure and lead a team of Operations Engineers. This role combines technical leadership with people management and Agile delivery ownership. The successful candidate will set the vision for operational excellence, manage and develop the internal team, and work closely with … part in implementing and maturing the company’s scaled Agile Framework across Operations Engineering, ensuring alignment, transparency, and continuous improvement. YOUR RESPONSIBILITIES Team Leadership & Management Lead, coach, and develop an internal team of Operations Engineers. Set clear goals, priorities, and expectations for the team. Manage workload and resource allocation ...

PRODUCT MANAGER SOUTH YORKSHIRE BASED HYBRID 3 DAYS A WEEK ONSITE Own and drive the product management of messaging, integration and observability platforms, including IBM MQ, App Connect Enterprise (ACE), IBM Transformation Extender (ITX) and Instana, ensuring these services are secure, resilient, compliant, cost-effective, and aligned to engineering … monitoring tools, particularly Instana, highly desirable. Skills & experience Critical Critical experience in IBM MQ is essential. Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment. Deep knowledge of IBM MQ and solid working knowledge ...

team), work effectively with IT; development and business teams and communicate technical risks and recommendations clearly. The role includes participation in incident, change and problem management, with some out-of-hours work required for planned change, maintenance or urgent security response. Education, Skills & Experience Must Have Extensive hands … knowledge. Proven ability to design, configure, implement and improve security technologies, controls, tooling and processes. Experience with SIEM technologies, security monitoring, incident response, vulnerability management, patch compliance, server security and endpoint security. Ability to work independently, take ownership of technical deliverables and collaborate effectively with IT, Development and wider ...