76 to 100 of 143 Problem Management Jobs in London

active member of Made Tech’s communities of practice, sharing knowledge and learning from others All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance … digital and/or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge of network and firewall infrastructure An understanding of the UK public sector Familiarity with scripting (Phyton, SQL etc.) skills and knowledge ...

small, focused engineering team maintaining and improving a live service within a legacy deployment environment. This is a hands-on development and service management role requiring someone comfortable taking ownership of a legacy service, contributing to incident resolution, release management and continuous service improvement alongside active development work. … taking ownership of the codebase and becoming the subject matter expert for the domain Manage and resolve tickets across incident, change, service request and problem processes in line with DDaT operating models Build and manage deployment packages for release into production, ensuring controlled and well-documented release management ...

observability team and wider engineering groups. Champion and enforce best practices, fostering a culture of proactive and data-informed decision-making.* Drive Incident & Problem Management: Working with Operations teams on high-priority incident resolution efforts, utilizing deep analysis of telemetry data for swift root cause identification. Drive post … Terraform, Ansible).* Programming & Automation: Strong programming and scripting skills (e.g., Python, Go, Shell) with a focus on creating scalable automation and custom tooling.* Problem-Solving: Exceptional analytical and strategic problem-solving skills, with the ability to lead through complex technical challenges.* Data Analysis: Expertise in analysing ...

Director of Enterprise Technology Services owns the strategy and execution of these foundational services globally whilst collaborating with local teams: Corporate Network, Service Management (ITSM tools & process) and Service Desk, On-Premises Infrastructure, and Digital Workplace (M365 and Intune/laptop provision). This is a hands‐on leadership … consistency across a historically distributed estate. Oversee the strategy for network resilience and disaster recovery planning, minimising business disruption from outages or incidents. Service Management & Service Desk Own the global ITSM strategy — tooling, process and governance — covering incident, problem, change, request and knowledge management. Lead the standards ...

This role ensures the smooth operation of IT infrastructure, helping the business stay efficient and reliable. Client Details The organisation operates in the Investment management industry and is based in London. Description Manage, maintain and improve Microsoft Azure and on-premises infrastructure. Support Microsoft 365, Entra ID, Active Directory … resolve complex infrastructure incidents and service issues. Manage networking, connectivity, TCP/IP, DNS, DHCP, VPNs and firewalls. Support Microsoft Intune and other endpoint-management platforms. Maintain backup, disaster-recovery and business-continuity capabilities. Partner with cybersecurity teams on access, vulnerabilities and security controls. Coordinate with MSPs, cloud providers ...

summary The Senior Server Engineer will be part of a team responsible for the operational management of hybrid cloud services including hyperconverged infrastructure, spanning multiple on premises datacentres as well as third party cloud vendors. The team is also responsible for many traditional bare metal services located across … required, as well as communication of complex technical tasks to non-technical colleagues and customers. Occasional requirement to provide team leadership when line management is on leave, as well as leadership in ITIL processes such as Change Management, Major Incident Management and Problem management. Main duties ...

trusted by leadersand staff. Actively delivers the roll-out and embedding of DataFoundation initiatives in support of the key business programmers. Coordinate the change management process, incidentmanagement and problem management process. Present reports and findings to key stakeholders andbe the subject matter expert on Data Analysis &Design. … initiatives likeCoE, CoP. Mandatory skills: ELT - Master Data Modeling - Master Data Integration & Ingestion - Skill Data Manipulation and Processing - Skill Optional skills: Experience in project management, running a scrumteam. Experience working with BPC, Planning. Exposure to working with external technical ecosystem. Project Description: High Level Objective the business aims ...

Create integration roadmaps aligned with product releases and enterprise architecture. Integration Delivery • Lead solution design using SAP Integration Suite (Cloud Integration/CPI, API Management, Event Mesh). • Orchestrate end-to-end flows for master data, transactional data, and identity across SAP and non-SAP systems. • Govern mapping, transformation … error handling, retries, and idempotency. Security & Compliance • Implement secure integration (OAuth2/SAML, mTLS, IP allowlists, secrets management). • Enforce data privacy, retention, and regulatory controls (e.g., GDPR/SOX) in integrations. Operations & Reliability • Set SLAs/SLOs; implement monitoring and alerting via Cloud ALM and SIEM. • Drive incident ...

broad range of IT issues, ensuring an exceptional user experience andmaintaininghigh service standards across the organisation.This role is ideally suited to someone who enjoys problem-solving, takes ownership of issues through to resolution and thrives in a service-focused environment. The role will be based in London (Hybrid … will be doing Providing 2nd line support for incidents, service requests and technical problems. Investigating and resolving Microsoft 365, Entra ID, Intune and endpoint management issues. Troubleshooting desktop, laptop, mobile and peripheral device issues. Diagnosing networking and connectivity problems, including VPN, DNS, DHCP, Wi-Fi and routing-related issues. ...

service-level expectations.Protect integration reliability by overseeing connected apps, OAuth scopes, named credentials, integration users, event-driven services and API consumption.Lead incident response and problem management, ensuring root causes are understood, corrective actions are completed and recurring failures are designed out.4. Security, access and control postureOwn the Salesforce … Delivery, release and DevOpsOwn a transparent and prioritised delivery backlog, working with business stakeholders to clarify outcomes, value, dependencies and acceptance criteria.Maintain disciplined release management, with source control, peer review, automated or repeatable deployment, regression testing, rollback planning and release communications.Execute version-controlled releases through GitHub, using branch strategy ...

influencing strategic technology decisions. As a senior technical authority, you will provide expertise across server platforms, enterprise application hosting, backup and recovery, vulnerability management, platform monitoring, performance optimisation and infrastructure lifecycle management. You will act as a trusted subject matter expert, helping to ensure critical technology services remain robust … technical leadership within complex enterprise environments. As a Workplace Platforms Principal Engineer, you will act as a senior technical authority, driving platform strategy, lifecycle management, service resilience and continual improvement across critical infrastructure services. In addition to this, the ideal candidate will: Have proven experience as a senior infrastructure ...

help design, implement and maintain the organisation's cyber security capabilities. You will have a broad remit across Microsoft security technologies, identity and access management, vulnerability management, incident response, SIEM/SOAR, threat hunting and cloud security, while also providing security advice to technology projects and supporting security … capabilities. Administer and monitor Microsoft 365 security technologies, including Intune, Entra ID, Defender, Purview, Exchange Online, SharePoint and Teams. Support identity and access management, vulnerability management and security monitoring. Investigate and respond to security incidents, including SIEM/SOAR investigations and advanced threat hunting. Support security reviews, audits ...

operational reliability of the company’s GPU‐accelerated HPC infrastructure and lead a team of Operations Engineers. This role combines technical leadership with people management and Agile delivery ownership. The successful candidate will set the vision for operational excellence, manage and develop the internal team, and work closely with … part in implementing and maturing the company’s scaled Agile Framework across Operations Engineering, ensuring alignment, transparency, and continuous improvement. YOUR RESPONSIBILITIES Team Leadership & Management Lead, coach, and develop an internal team of Operations Engineers. Set clear goals, priorities, and expectations for the team. Manage workload and resource allocation ...

network upgrades, migrations, optimisation, and continuous improvement Monitor network health and performance using observability and monitoring tooling Participate in root-cause analysis and problem management Maintain technical documentation, configuration records, and operational procedures Collaborate with engineering, service management, and customer teams Identify opportunities to improve automation, reliability … industry. With us our customers, like the UK’s Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What’s on offer? Work-life balance Flexible working with core hours of 10-4pm because we know ...

line Support Engineer Department: Service Management Employment Type: Permanent - Full Time Location: Hybrid Description At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to continue growing year after year. Today, our team is over 200 strong, supporting organisations across … infrastructure and modern workplace solutions. The 3rd line Support Engineer (internal title Senior Technical Consultant) is a senior technical role within Wanstor’s Service Management team, providing advanced 3rd-line support and acting as an escalation point for complex technical issues across our customer environments. You’ll take ownership ...

next stage of their career. Key Responsibilities Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage … improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Act as a technical escalation for customers during high-severity incidents or complex investigations ...

About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. ...

processes.Position OverviewYour responsibilities may include:Platform reliability: Maintain stability, availability, performance, monitoring, and continuity across production and non-production environments.Incident and problem management: Restore service quickly, coordinate escalations, complete root-cause analysis, and address recurring issues.Transformation support: Support environment readiness, migration, testing, deployment, release validation, and transition … cloud services.Commercial trading platforms: Knowledge of ETRM, CTRM, energy or commodity trading, risk, coordination, scheduling, settlement, or comparable critical platforms.Production reliability: Strong incident management, root-cause analysis, service-level, resiliency, availability, performance, and operational-readiness capabilities.Hybrid and cloud operations: Working knowledge of Windows, Linux, virtual machines, networking, storage, identity ...

processes.**Position Overview****Your responsibilities may include:*** **Platform reliability:** Maintain stability, availability, performance, monitoring, and continuity across production and non-production environments.* **Incident and problem management:** Restore service quickly, coordinate escalations, complete root-cause analysis, and address recurring issues.* **Transformation support:** Support environment readiness, migration, testing, deployment, release … services.* **Commercial trading platforms:** Knowledge of ETRM, CTRM, energy or commodity trading, risk, coordination, scheduling, settlement, or comparable critical platforms.* **Production reliability:** Strong incident management, root-cause analysis, service-level, resiliency, availability, performance, and operational-readiness capabilities.* **Hybrid and cloud operations:** Working knowledge of Windows, Linux, virtual machines, networking ...

technologies. Diagnose routing, switching, wireless, and security-related issues. Implement network upgrades, maintenance activities, and infrastructure changes. Perform root cause analysis and contribute to problem management activities. Collaborate with customers, vendors, and internal technical teams to resolve incidents. Ensure infrastructure availability, performance, and operational resilience. Create and maintain … service improvement initiatives and operational best practices. Participate in out-of-hours support activities when required. Maintain compliance with operational processes, SLAs, and change management procedures. Required Qualifications & Skills Minimum 5 years of experience within a Service Desk, NOC, ISP, MSP, or SME networking environment. Strong hands-on experience ...

telemetry to investigate incidents Supporting environments with significant numbers of users, devices, servers or applications Working within structured ITIL/change/incident/problem management processes You'll need Strong, hands-on Microsoft 365 administration experience Strong knowledge of Entra ID, Intune, Exchange Online, Defender and Conditional ...

access-related issues Escalate complex technical issues to Level 2 or Level 3 support teams as required. Follow ITIL-based Incident, Request, and Problem Management processes. Maintain accurate documentation of incidents, root causes, resolutions, and ticket updates. Deliver a high level of customer service through professional and timely … Support, Service Desk, Help Desk, or Technical Support. Basic understanding of Windows operating systems and Microsoft Office Suite. Familiarity with Active Directory, user account management, and access provisioning. Understanding of networking fundamentals, including VPN, Wi-Fi, and LAN connectivity. Experience working with ticketing tools such as ServiceNow, Jira, Freshservice ...

summary The Senior Network Engineer will be part of a team responsible for the operational management of corporate and primary care networks spanning multiple on premises datacentres as well as many sites across the NHS North East London ICB region. This role is a highly skilled technical role, requiring … required, as well as communication of complex technical tasks to non-technical colleagues and customers. Occasional requirement to provide team leadership when line management is on leave, as well as leadership in ITIL processes such as Change Management, Major Incident Management and Problem management. Main duties ...

product launches and releases, working closely with Development, Product, Testing, Security and IT teams to ensure platforms are ready for live service. Lead incident management, root cause analysis and service improvement activities, ensuring issues are resolved effectively and lessons are applied. Manage monitoring and observability, using tools such … platform performance. Oversee cloud infrastructure, environments and costs, identifying opportunities for optimisation and improved efficiency. Support the implementation of secure networking, CDN and certificate management solutions, including technologies such as Akamai or Cloudflare. Maintain operational standards, documentation, runbooks, KPIs and SLOs across the DevOps function. Manage third-party suppliers ...

high profile client. Our client has recently been voted in the fintech 100 (best financial technology businesses). They provide a market leading Execution Management System for buy and sell side clients as well as Algo Execution. They have offices globally (travel arranged for your benefit if wanted … solutions for networks, firewalls, servers and storage. The ideal candidate will have experience with the UNIX/Linux operating system and exposure to configuration management tools and cloud services. The client trades across Equities, Fixed Income, and FXOn a day to Day basis the Linux Engineer will: Ownership, maintenance ...