1 to 25 of 44 Problem Management Jobs in the South East

Problem & Service Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions … resolution, the sucessfull candidate will be based onsite with our customer located in London. RequirementsAmongst other tasks, you will be responsible for: Lead weekly Problem Management Boards. Own and manage the Problem Management process, ensuring recurring incidents, underlying causes and service risks are identified, investigated ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service Desk colleagues while supporting major incident management, problem management, and continual service improvement. Working closely with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

business, IT, data, security, architecture, quality, and compliance functions. Own product delivery governance, prioritisation cadence, backlog health, release planning, capacity allocation, and management of scope, time, cost, and value trade-offs. Drive operational excellence through reliable product operations, incident and problem management, root-cause analysis, and post … cross-functional teams and delivering measurable outcomes through Agile and Lean product practices. Strong product strategy skills, including vision setting, roadmap development, prioritisation, portfolio management, and value measurement through OKRs/KPIs. Understanding of digital R&D workflows in laboratory and/or field environments, including data capture, experimentation ...

business units to understand their needs and ensure service alignment. Oversee the resolution of major incidents and ensure root cause analysis is completed. Drive problem management processes to reduce recurring issues and improve service stability. Ensure changes are assessed, approved, and implemented with minimal disruption to services. Collaborate … deployments effectively. Identify opportunities to enhance service quality, efficiency, and customer satisfaction. Lead service improvement initiatives and track their impact. Manage and mentor service management staff, fostering a high-performance culture. Ensure the team is equipped with the skills and tools needed to deliver excellent service. Ensure services comply ...

Service Delivery & Experience Manager Are you an experienced IT service management leader who can improve service performance while creating a simpler, more trusted experience for customers? This is an opportunity to shape how live IT services are delivered across Laing O'Rourke. You will guide service management teams … Service Delivery & Experience Manager is responsible for how live IT services are delivered and experienced day to day. You will lead the incident, request, problem and change management processes, alongside service performance reporting, knowledge management, self-service, operational risk and service continuity. Managing managers and a wider ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. \n ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: \n \n Infrastructure Operations and Production Support of container … technologies and orchestration platforms (Docker UCP, Kubernetes, OpenShift, etc.) \n OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. \n Contribute to automation and selfservice patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads \n Openshift Enterprise ...

delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs … contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. ...

Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with internal support teams and third-party suppliers. You will manage incidents and problems to closure, analyse data, maintain relevant databases, provide reports and recommend improvements. ...

Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with internal support teams and third-party suppliers. You will manage incidents and problems to closure, analyse data, maintain relevant databases, provide reports and recommend improvements. ...

resilience. Key responsibilities include: Administering and supporting SQL Server production, pre-production and development environments. Leading database incident resolution, root cause analysis and problem management activities. Delivering SQL Server patching, upgrades and migration projects. Managing high availability and disaster recovery solutions. Designing, implementing and testing backup and recovery … compliance standards. Producing technical documentation, operational procedures and runbooks. Driving automation, standardisation and continuous improvement initiatives. Working within ITIL-aligned change, release and configuration management processes. Essential Experience Minimum 5 years' experience supporting SQL Server in business-critical production environments. Minimum 3 years' experience in a dedicated SQL Server ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer ...

Cleared Major Incident & Problem Manager 6 Months initially 2 Days per week in Reading £Market Rate (Inside IR35) My client, a large defence based organisation are looking for a Major Incident & Problem Manager to take ownership of critical incident response and problem management within a complex … central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident ...

production on-premise\Azure environments across compute, storage, networking, identity (Entra ID), and PaaS services — including VM/VMSS, App Service, Azure Functions, API Management, Azure SQL, Storage, and Key Vault. Execute service requests and changes within defined scope and SLAs (e.g. Front Door/Application Gateway WAF rules … alerting with Azure Monitor, Log Analytics, Application Insights, alert rules, and action groups; write KQL for investigation and reporting. Perform root-cause analysis and problem management, addressing root causes through code and configuration improvements. Support backup, restore, and disaster-recovery testing (Azure Backup, Azure Site Recovery); manage patching ...

time zones. Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio. Key Responsibilities Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services. Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies. Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability. Maintain reliable connectivity between data centres ...

architecture and security teams to resolve complex problems. Oversee desktop support services, including support for VIP and senior business users. Participate in incident and problem management to identify root causes and drive effective resolutions. Review and approve service requests, change requests and global changes. Troubleshoot Windows 11, Microsoft … room equipment, printers and mobile devices. Good networking fundamentals and the ability to complete basic network troubleshooting. Experience using ServiceNow or an equivalent service‐management platform for ticket logging, tracking and approvals. Strong troubleshooting, analytical and problem‐solving skills. Experience providing technical leadership, mentoring junior staff and supporting ...

CMDB records, relationships and dependencies. Support OS lifecycle, patching and security roadmaps and infrastructure forecasting across managed environments. Investigate recurring directory incidents through Problem Management and propose permanent fixes. Update AD and Windows runbooks, procedures and knowledge articles with current configurations and lessons learned. Contribute to post-incident … Build and configure physical and virtual Windows AD servers to CIS or equivalent security baselines. Patch domain controllers through approved changes, coordinating with Change Management to minimise disruption. Automate provisioning, health checks, replication monitoring and bulk reporting with PowerShell. Configure DNS zones, DHCP scopes and certificate dependencies to integrate ...

VMware vSphere and Microsoft Hyper-V across DXC-managed customer environments, maintaining performance, availability and security through OS patching, hardening, capacity monitoring, VM lifecycle management and incident resolution within agreed SLAs. Required experience spans design, implementation and day-to-day support of:Windows Server OS versions 2016–2025WSUS … dependencies and lifecycle status.Contribute to patching schedules and maintenance planning; coordinate change sequencing to minimise service disruption.Raise recurring Windows Server and virtualisation incidents through Problem Management, supplying diagnostics for root-cause investigation.Implement fixes and workarounds from problem records under senior engineer guidance to prevent recurrence.Update runbooks, standard ...

across automation, resilience design and technical leadership. The Role You will be involved in: Responding to complex escalations from 3rd Line engineers Assisting in Problem Management investigation and root cause analysis Extensive work with VMware products and associated monitoring Creating opportunities to automate manual tasks to drive efficiency … reduce downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required ...

partnership with some of the most brilliant minds. The Role As a Senior Systems Specialist, you will provideexpert-level support and leadership in the management of QinetiQ’s SAP SuccessFactors platform. Operating within Enterprise Digital Services, the role is accountable for ensuring system is secure, resilient, and aligned with … technology roadmap, and ensuring alignment with business objectives Manage SuccessFactors system configuration, security, governance, and compliance, including role-based access controls, change management, audit readiness, data protection, and adherence to organisational policies and best practices Lead system support, incident resolution, and service delivery, acting as an escalation point ...

/P2 major incident investigations, technical recovery and stakeholder communications. - Monitor SLA/KPI performance, incident queues and service quality. - Drive root-cause analysis, problem management and permanent incident resolution. - Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans. - Oversee secure infrastructure builds, patching, maintenance and configuration … team leadership within managed services or IT outsourcing. - Strong experience managing 2nd and 3rd Line infrastructure support teams. - Demonstrable P1/P2 major incident management and technical escalation experience. - Advanced troubleshooting across Wintel, virtualisation, storage, networking and database dependencies. - Strong knowledge of ITIL Incident, Problem, Change, Configuration ...

Entra ID Support identity and access in Entra ID MFA, self-service password reset and Conditional Access issues working with Information Security Endpoint management (Intune, Autopilot, Apple) Manage the Windows and Apple device lifecycle through Microsoft Intune Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

Entra ID Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple) Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

experienced SAP PSCD Functional Consultant to join a public sector programme delivering enhancements and project work relating to SAP Tax and Revenue Management (TRM) solutions. This is a challenging and varied role requiring strong functional expertise across SAP PSCD (FI-CA), excellent stakeholder management skills, and the ability … service environments. Conduct impact assessments and contribute to solution design and project planning activities. Ensure documentation is completed to appropriate standards and methodologies. Support problem management, incident resolution, and continuous improvement activities. Required Skills & Experience Strong hands-on experience with SAP Public Sector Collections and Disbursements (PSCD). ...

custody requirements. Mentor Junior Specialists and contribute to knowledge articles, troubleshooting guides and consistent support standards. Identify recurring issues and opportunities for proactive remediation, problem management, automation or improved self-service. Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota. … Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform. Skills & Experience Required Typically 3+ years of experience across Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting. Strong working knowledge of Windows ...