1 to 25 of 100 Problem Management Jobs in the UK

dreams a reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future … root causes. Drive the resolutions across various stakeholder groups to prevent recurring incidents. Collaborate with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate ...

join the Digital Systems Team as a Applications and Interface Manager. The key role in providing the overall day to day and operational management of web applications and interfaces that the Team support. The role encompasses providing leadership on system interfaces, web applications and front end support. Ensuring systems … ensure that the interfaces are proactively monitored to provide customer/partner assurance. Extensive experience in the use of clinical system support/staff management/Interface experience is required for this post. Main duties of the job The Applications and Interface Manager leads a team of staff that ...

environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider. About the Role Reporting to the Senior Problem Manager and working remotely, you will be responsible for identifying, analysing, and supporting the resolution of issues predominantly related to data centre Mechanical … also include working with or presenting to DCS customers and/or suppliers. In summary, you'll be managing the lifecycle of infrastructure Problem tickets across our DCS estate. This will include proactive work to analyse historic issue data, using that to deliver comprehensive recommendations to help mitigate these ...

Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing … reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that ...

summary We have an exciting opportunity for a Digital Change and Problem Manager who will be responsible for leading and managing the end-to-end processes for change and problem management within ESHT Digital. The role aims to ensure the delivery of safe, reliable and efficient digital … requests, leading the weekly Change Advisory Board (CAB) meetings to evaluate, approve and prioritise changes. They will monitor all changes through our IT Service Management (ITSM) tool, maintain the change calendar and communicate effectively with stakeholders to facilitate smooth transitions and deployments. The post holder will also oversee ...

Duration: Initial 9 months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme with … ground running. Key Skills required: Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This ...

Linux. In addition some experience in the following - WebMethds, Informatica, Appworx, WebDB and Global scape Responsibilities will be :- Provide IT operational support for Incident Management, Change Management, RITMs and Problem Management only through ServiceNow/client approved ticketing platform. Partner with the client to update documentation … requests, relating to cases and/or applications in scope. Perform application and process improvement; documentation; performance tuning; and technical strategy investigation upon request. Problem Management: Track, record, and process recurring tickets. Report automation opportunities for manual support tasks to client leadership. Execution of the automation activity will ...

migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service … Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit 4 Service ...

thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service … culture of continual process improvement within the Service Desk team and the wider IT Team. What You'll Do ·Provide Day-to-day management of the Service Desk function for a subset of customers ·Drive the meeting of customer SLAs and an exceptional customer service, ·Ensure tickets are logged ...

role is critical in supporting the firms core legal technology platforms, ensuring the stability, performance, and continuous improvement of our practice, case, and document management systems. You will play a key role in supporting, maintaining, and enhancing our legal application landscape, including document management, case management, practice … management, and associated integrations. Acting as a subject matter expert across core legal platforms, you will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role is central to enabling our lawyers ...

business as usual activities for internally managed, hosted systems and customer systems as required. Resolve incidents, problems and service requests logged via the service management tool, in line with agreed service level agreements. Working closely with 1st and 2nd line colleagues. Provide technical supervision to more junior technical staff. … issues. Adapt practice to meet individual customer requirements, independently analysing situations and taking into consideration complex facts and interpreting these appropriately when problem solving. Appraise complex information in order to make a judgment of complex facts that require analysis, interpretation and comparison of a range of options. Communication ...

Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes * Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner * A strong IT Service management background … managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical Support Engineer/1st/2nd Line Support Engineer Attributes/Skills: * Experience working with Condeco would be highly beneficial * Working knowledge ...

role, youll diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, youll drive continual service improvement, maintain accurate technical documentation, and play … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...

diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, you'll drive continual service improvement, maintain accurate technical documentation, and play a crucial … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...

improve processes Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations Being responsible for global incident management, problem management and change management processes for employee experience technology Training Upon completion, there are a number of careers which an apprentice … Sunday, 15th February 2026 Start Date Monday, 14th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade ...

Incident and Problem Manager Birmingham – Hybrid (2–3 days a week) £70,000 – £75,000 + Bonus Our client, a global leader in consumer services, is seeking an Incident and Problem Manager to take end-to-end ownership of major incident response and problem management across … global environment as the central point of coordination. You’ll need to have previous experience leading processes from end to end and embedding problem management practices. You’ll need proven experience working with offshore support teams and have both excellent communication skills as well as knowledge of ITIL. ...

future acquisitions/integrations to avoid compounding complexity. Service delivery & ITSM uplift Improve service operations beyond incident handling by introducing pragmatic: change control problem management continual service improvement Implement simple service metrics and reporting to drive reliability and reduce recurring issues. People & stakeholder management Lead and develop … organisation of roughly 200–500 employees (or comparable complexity), ideally in professional services and/or regulated environments. Strong vendor/MSP management: SLAs, commercials, service performance, risk management. Hands-on technical credibility (recent): able to dive into complex issues when needed (without being first-line ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

Solution Architect you will have ownership of the solution design through the delivery phases. Task Description: Technical Authority for a portfolio of services. Technical management of issues escalated. Provide communication about fixes for technical risks in the live service resulting from HPI's or MI's. Input into … clients to become their trusted advisors through boldness and honesty. Solution Delivery - will ensure solution delivery is performed according to agreed specification. Technical problem management - will own technical problem management and resolution relevant to the solution development Primary interfaces: Service Directors, Operation Architect - Project's Secondary ...

post-incident review Maintain oversight of 24/7 operational coverage, including shift rotas where applicable Identify trends and recurring issues, contributing to problem management and service improvement initiatives Support crisis situations, ensuring alignment with business continuity and resilience plans Essential Skills & Experience Active DV clearance (mandatory) Proven … experience managing incidents in complex, secure, and/or mission-critical environments Strong background in ITSM leadership, including incident and problem management Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents Excellent stakeholder management and communication skills, including engagement at senior levels Strong analytical ...

role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse … met. Required Skills & Qualifications: Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks ...

Microsoft Endpoint Manager, and SCCM (Configuration Manager) across multiple sites. The successful candidate will operate as a 3rd line escalation point, supporting complex incidents, problem management, and EUC platform improvements Key Responsibilities Provide 3rd Line Support for EUC, Endpoint, and Microsoft 365 related issues Act as a senior … escalation point for complex incidents and problem management Administer and support Microsoft 365 (M365/Office 365) including Exchange Online, Teams, SharePoint Online, OneDrive Manage Intune/Microsoft Endpoint Manager including device compliance, configuration profiles, security baselines, and Windows 10/Windows 11 endpoints Support and maintain SCCM ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical … skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition ...

team and take ownership of our ServiceNow platform. This role is a mix of administration and development , with a strong focus on ITSM , particularly Problem and Change Management , as well as platform configuration and upgrade support. You’ll play a key role in ensuring ServiceNow is stable, well … closely with IT and wider stakeholders. Key Responsibilities Administer, configure, and support the ServiceNow platform Configure and maintain ITSM modules, with a focus on Problem Management and Change Management Support and contribute to ServiceNow upgrades , patches, and releases Develop and enhance workflows, forms, business rules, UI policies ...