1 to 25 of 234 Problem Management Jobs

you to demonstrate your skills and share your experience within a fast-paced and dynamic working environment ? We are looking for a Senior Incident & Problem Manager to be responsible for the governance of IT Incidents and Problems with the overall target of minimising disruption to the EVRi business. As … an experienced Problem Manager, you will be responsible for end management of Problems, from initial logging, through to Problem resolution and closure, ensuring that the full Problem lifecycle is suitably managed and controlled. Direct management of Major Incidents (P1/P2) and oversight of lower … impact incidents (P3/P4) will be covered. You will be working as the functional lead member of the Incident and Problem Management team, currently one of four team members. You will be responsible for ensuring effective coordination of team training, process updates and effective collaboration. This role more »

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … designs to ensure design is supported by the underlying vendor software. Responsible for deliverables are expected to meet high-quality standards. Understanding of configuration management principles. Responsible for Design and develop configurations and customizations for component discovery. Responsible for the technical specification and implementation of the ServiceNow integration Responsible … technical questions related to development on of ServiceNow. Responsible for Developing the technical solutions, implements them and performs the component integration tests. Responsible for Management, Knowledge Management or other ITSM application. Responsible for Defining and implement differentiators for ServiceNow development and support projects. Ability to define and implement more »

travelling to the nearby sites. What you'll do: The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of our policies and procedures with minimal supervision. Our customers include all of our users (local and remote). … Responsibilities: Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users. Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve … support of site-based IT systems. Participate in troubleshooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed. Identify opportunities for improvement. Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT more »

Senior Specialist for IT Operations and Crisis Management EU Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES … reducing the total cost of IT ownership. Manage execution of service operations ITSM processes across GDO organization: Incident (Major Incident)/Request/Event management, Problem management, Change management, Knowledge management, Service Introduction (Take-ons). Own all IT crisis resolution in the time zone … across MGS DT and drive incident avoidance through problem, alert, event management processes and systems monitoring solutions. Responsible for managing design, transition, operations and improvements to IT Service Management processes and IT services. Includes day-to-day operations management of IT organization processes, including performance management more »

Coventry Building Society are currently looking for a Major Incident and Problem Manager to join the team on a permanent basis. This will be a full time role with one day per week required in the office. You will be required to be on call for 1 week in … ensuring all CBS Systems and Applications maintain a strong Service foundation. They will be the SME in their aligned ITIL Process area, championing Service Management, major incident management and problem management excellence and thinking. They will drive the appropriate use and adoption of ITIL Process within … With great resilience you maintain energy and enthusiasm and embrace situations positively. You will have a proven record of working with the Major Incident & Problem Management functions, you will have the skills and experience to deliver the following: Lead investigations of serious incidents, engaging with internal and external more »

requirement for maternity cover starting in January. They are hiring immediately for an IT Service Performance Analyst with a specialist interest in Change and Problem Management. The successful candidate will have experience in an existing Service Delivery or Service Support role, with a focus in implementing, clear policies and … procedures for Service Change and Problem Management. Preferably with expertise in 1 or more ITSM practices, including Asset and Configuration Management, Incident Management, Problem Management, Change Management, Knowledge Management, would also be a huge benefit to this role. Role Responsibilites: Lead the ITIL … processes for the successful delivery of IT services across our global business Be a subject matter expert in Change and Problem Management Accountable for end-end governance of all Changes and Problems Oversee the design, development, implementation, and maintenance of Change and Problem policies and procedures Work more »

requirement for maternity cover starting in January. They are hiring immediately for an IT Service Performance Analyst with a specialist interest in Change and Problem Management. The successful candidate will have experience in an existing Service Delivery or Service Support role, with a focus in implementing, clear policies and … procedures for Service Change and Problem Management. Preferably with expertise in 1 or more ITSM practices, including Asset and Configuration Management, Incident Management, Problem Management, Change Management, Knowledge Management, would also be a huge benefit to this role. Role Responsibilites: ** Lead the ITIL … processes for the successful delivery of IT services across our global business ** Be a subject matter expert in Change and Problem Management ** Accountable for end-end governance of all Changes and Problems ** Oversee the design, development, implementation, and maintenance of Change and Problem policies and procedures ** Work more »

requirement for maternity cover starting in January. They are hiring immediately for an IT Service Performance Analyst with a specialist interest in Change and Problem Management. The successful candidate will have experience in an existing Service Delivery or Service Support role, with a focus in implementing, clear policies and … procedures for Service Change and Problem Management. Preferably with expertise in 1 or more ITSM practices, including Asset and Configuration Management, Incident Management, Problem Management, Change Management, Knowledge Management, would also be a huge benefit to this role. Role Responsibilites: ** Lead the ITIL … processes for the successful delivery of IT services across our global business ** Be a subject matter expert in Change and Problem Management ** Accountable for end-end governance of all Changes and Problems ** Oversee the design, development, implementation, and maintenance of Change and Problem policies and procedures ** Work more »

PROBLEM MANAGER - CORSHAM - CONTRACT Leading Managed Services Provider in the Public and Defence Sector requires a Problem Manager to be a part of the Through Life Support (TLS) New Style of IT (Deployed) (NSOIT(D)) Programme.We are seeking an experienced Problem Manager to be co-located on … must be able to work within a team and have the autonomy to work independently when required. You will be working to maintain the problem management process supporting a broad and technically diverse product set in an extremely dynamic environment. You will be working both with the programme … technical leads and the customer to produce/maintain and review relevant problem records. You will be included in a number of technical calls to assist and provide input as required for all problem related issues. A national security clearance is required for this role but candidates not more »

requests and escalations from clients, communicating in the most customer-centric way, keeping detailed and clear ITSM Ticket logs Perform root cause analysis and problem management to identify underlying causes of incidents, drive technical client focussed improvements, and support other Customer Operations teammates with these activities. Act as … ambassador and champion to all Customer Operations service management systems and processes including event management, incident management, problem management, change management, request fulfillment, quality management, and our ITMS solution and other tools, along with contributing to their continuous improvement. Represents the Customer Operations … Service, Proposal/SOW writing, supporting service design, Technical Client Service Reviews, Technical Design, Technical Report Writing and complex troubleshooting Root Cause Analysis and Problem analysis Technical training design and delivery High attention to detail and a keen service orientation Fluent in English Insight is an equal opportunity employer more »

Problem Manager/Problem Coordinator (ITIL) x 2 - Hybrid - Swindon - Progression - FinTech - New Salary: £36,000 Excellent Package A leading organization in the FinTech Space requires a number of Problem Managers/Coordinators to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Experience in Problem Management Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills A minimum experience of 1 years in ITIL Service more »

Problem Manager/Problem Coordinator (ITIL) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Problem Managers/Coordinators to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Experience in Problem Management Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills A minimum experience of 1+ years in ITIL Service more »

Problem Manager/Problem Coordinator (ITIL) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Problem Managers/Coordinators to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Experience in Problem Management Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills A minimum experience of 1+ years in ITIL Service more »

Problem Manager/Problem Coordinator (ITIL) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Problem Managers/Coordinators to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data source Ideal candidate experience: Experience in Problem Management Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills A minimum experience of 1+ years in ITIL Service more »

The Senior Service Manager is responsible for the day to day operational Technology Service Management within SPW including the pragmatic operation and adherence of ITIL type services. Location | Leeds, West Yorkshire Salary | £37,525 - £41,278 Service Management Working with, and where appropriate leading, SPW colleagues and business … functions on the adoption and operation of appropriate Technology Service Management disciplines used by SPW colleagues e.g. Incident Management, Change Management, Request Management, Problem Management. Responsible for regular, timely and accurate service reporting Manage and maintain a Service Management framework appropriate to a company … an optimised way in line with expectations around cost and performance Provide appropriate documentation for use by colleagues and 3rd Parties covering the Service Management processes implemented in SPW Provide Technology Incident Management leadership for live Sev 2 and 3 incidents Ensure the completion of Post Incident Reviews more »

The Senior Service Manager is responsible for the day to day operational Technology Service Management within SPW including the pragmatic operation and adherence of ITIL type services. Location | Leeds, West Yorkshire Salary | £37,525 - £41,278 Service Management Working with, and where appropriate leading, SPW colleagues and business … functions on the adoption and operation of appropriate Technology Service Management disciplines used by SPW colleagues e.g. Incident Management, Change Management, Request Management, Problem Management. Responsible for regular, timely and accurate service reporting Manage and maintain a Service Management framework appropriate to a company … an optimised way in line with expectations around cost and performance Provide appropriate documentation for use by colleagues and 3rd Parties covering the Service Management processes implemented in SPW Provide Technology Incident Management leadership for live Sev 2 and 3 incidents Ensure the completion of Post Incident Reviews more »

they look like, who they love or what they believe in. Our culture is one where everyone is welcome. Job description: KEY ACCOUNTABILITIES & RESPONSIBILITIES: Management & development of key ITIL services (Change, Problem, Major Incident) Ownership of Business Partner Reviews Ownership of Continual Improvement process mAIN PURPOSE OF THE … part of the IT Service and Operations team, this role reports to the IT Service & Operations Delivery Manager to ensure that the IT service management processes used by Premier Foods IT are consistent, effective, and drive the appropriate behaviours. This role is primarily home based with occasional travel required … to our Winchester office, usually 1-2 days per week. Core Accountability areas: Change Enablement (30%) Problem Management (20%) Major incident Management (10%) Continual Service Improvement (20%) Business Partner Reviews (20%) Change Enablement Manage the Change Enablement process by ensuring all changes have been correctly impacted assessed more »

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … team activities Conducting trainings on ServiceNow To conduct and document due diligence for customer tools, process and projects Essential Skills: ServiceNow ITSA, ServiceNow Business Management ServiceNow Implementation Specialist & Admin certification Good understanding of ITIL processes Experience on core ServiceNow modules like – Incident Management, Proble Experience on core ServiceNow … modules like – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Request Management Nice to have Skills: Technology IaaS:ServiceNow At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework more »

of a thriving true global player to source an accomplished ITIL certified Infrastructure Service Manager to join their thriving team. Reporting to the Service Management and Change team lead, the role will be to deliver high performance, service, and reliability to the business. The job holder will ensure that … can proactively deliver service, communicate across technical and non-technical teams and advocate ITIL methods suited to the business processes, manage major incident and problem management processes, and maintain minimal business disruption in the event of any service issues that may operationally impact the business. What You Will … risk to the business and leading Service Improvement Programs. Accountable for resolving impact and risk accordingly. Quantify and develop Continual Service Improvement opportunities. Strong problem-solving abilities and capability of managing work in a time-pressured environment. Drive the reduction of incidents through strong problem management capability. more »

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … team activities Conducting trainings on ServiceNow To Conduct and document due diligence for customer tools, process, and projects. Essential Skills: ServiceNow ITSA, ServiceNow Business Management ServiceNow Implementation Specialist & Admin certification Good understanding of ITIL processes Experience on core ServiceNow modules like – Incident Management, Problem Management, Change … Management, Service Level Management, CMDB, Knowledge Management, Service Request Management Nice to have Skills: Technology IaaS: ServiceNow At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best more »

Problem/Incident Manager/Coordinator (ITIL) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Problem/Incident Managers/Coordinators to join its fantastic growing team. Key Role Responsibilities: Responsible for … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Experience in Problem Management Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills A minimum experience of 1+ years in ITIL Service more »

structers and Reporting. Knowledge and experience in the Agile project delivery methodology Knowledge of other ITIL process areas such as Asset and Configuration, Change Management, Request Fulfilment, Service Level Management, Call Management, Incident Management, Problem Management & IT Operations Management, ITBM, GRC Benefits: You more »

Service Management Lead Digital & Tech at M&S We're changing the way we do things, and putting industry leading innovation at the heart of how we operate. You'll be joining one of the most iconic brands in the UK on its most exciting cycle yet. We're … ensures that IT resources, including hardware, software, and FTE, are used efficiently to support business objectives. Through effective IT Service Operations, Support IT cost management of associated IT services. This includes optimizing processes, preventing unnecessary downtime, and ensuring that resource allocation. Identity areas of improvements and provide regular feedback … to Product and Delivery teams Ensure IT services align with business objectives by understanding the direction and strategies, communicate business strategies to IT Service management teams and take the necessary actions to accompany change Support the wider Enterprise Architecture team to implement EA practices and standard where required and more »

Become a recognised owner within IT Service Operations for assigned and specified activities relating to the execution of core Service Operation Processes (e.g. incident management, problem management, event management, access management and request fulfilment). Take ownership of assigned supporting processes (e.g. Analytics, Communications, Customer … Satisfaction, Catalogue Management, Knowledge Management, Data Analysis, Service and Performance Reporting, Service Transition interface, Continuous Service Improvement etc). Act as day-to-day point of contact for assigned IT matters, analysing each requirement to ensure it is filtered and assigned correctly for resolution across the wider IT more »

Become a recognised owner within IT Service Operations for assigned and specified activities relating to the execution of core Service Operation Processes (e.g. incident management, problem management, event management, access management and request fulfilment). Take ownership of assigned supporting processes (e.g. Analytics, Communications, Customer … Satisfaction, Catalogue Management, Knowledge Management, Data Analysis, Service and Performance Reporting, Service Transition interface, Continuous Service Improvement etc). Act as day-to-day point of contact for assigned IT matters, analysing each requirement to ensure it is filtered and assigned correctly for resolution across the wider IT more »