1 to 25 of 121 Problem Management Jobs in the UK

Summary The Director of IT Incident and Problem Management is a senior leader responsible for shaping and transforming incident and problem management into a predictive and proactive discipline. You will drive a proactive, agile approach to incident response, building and leveraging AI-driven insights to enhance … addressed comprehensively, with the overarching goal of minimizing business impact. How will you contribute? Strategic Leadership: Provide visionary leadership to evolve our incident and problem management practices, embedding modern approaches that use AI and automation and predictive capabilities to reduce response times and predict potential issues before they … high standards for incident resolution. Ensure robust tracking and reporting of incident response metrics, creating transparency and setting clear performance expectations. Platform-Centric Incident Management: Drive alignment between incident/problem management and the organization's shift towards a unified platform model, ensuring that incident management more »

Role: Incident Problem & Change Analyst Location: London (On site) Duration : Permanent Key Essential Skills: Service delivery background with strong Incident and Problem management expertise Good understand of ITIL processes. Good knowledge of IT infrastructure systems. Proficient with creating and producing reports via excel Excellent Communicator, able to … articulate at all levels. Articulate approach to workload management and holding people to account on delivery Ability to enforce and navigate the change control processes Strong stakeholder management Knowledge of investment banking/trade flows. 5+ years working experience in an investment bank environment Key Activities: Manage business … impacting incidents from start of incident until service restoration. Perform Problem Management for all managed incidents. Policing the end-to-end Change tickets. Working at the client site in London. The team covers the hours between 07:00 and 18:00 Monday to Friday onsite. There is also more »

support our low-cost model, ensure that our platforms align to our business strategies and align to our technical architecture strategy. JOB ACCOUNTABILITIES Adoption Management > Managing adoption and change to maximise value and support user adoption, for instance user training & support, user experience management, user communication & awareness and … knowledge sharing. Architecture Management > Supporting Platform design & architecture, security & compliance by design, systems integration, system optimisation & improvement, technology evaluation and selection, research & innovation management, in conjunction with the Platform Architecture Specialists, Technical Architects and Enterprise Architects Data Management > Ensuring data quality, data standardisation, data stewardship and master … data management for People-related data. Engineering Management > Defining and overseeing Platform engineering & configuration, reliability engineering & performance, task & process automation, lifecycle management, quality assurance as well as maintenance, support & troubleshooting. Leadership Management > Talent Development o Developing Platform talent through defining effective development plans and assessing talent more »

timelines mean restoration of service is a priority, short term workaround solutions can be required if the longer-term solutions need to be developed, Problem Management is there to protect clients from any known issues. Lead from the front on all technologies consumed and used by Paytech. Train … effective working of the entire SOps team. The establishment of root cause from any unplanned outage/complex IT failure is paramount. Accountable to: Problem Manager – Service Operations Responsible Own the problem management process in accordance with the business & client needs. Act as a bridge between (clients … the lessons learnt tasks. Identify and classify Problems and their root cause, ensuring a timely resolution to prevent recurring Incidents in accordance with the Problem Management plan. Provide recommendations for improvement to services with the purpose of increased availability, improved service levels, reduced costs, and improved convenience and more »

working. Your future duties and responsibilities As part of the successful and expanding Business Consulting and Service Advisory Practice within GTO UK, our Service Management Consultants work alongside a wide variety of clients to deliver tailored service management solutions throughout the entire service management lifecycle. We are … our recommendations to clients. While consulting experience is desirable, it is not essential. However, the ability to communicate and articulate your operational IT Service Management expertise to clients is required. As Service Management Consultants, you will be self-starters who are confident in engaging with operational stakeholders and … best practices with fellow team members, and participating in workshops and networking events. You will also contribute relevant content based on your experience. Service Management is evolving rapidly, with new process frameworks and technology trends introduced frequently. Therefore, our team has an appetite for learning and mastering these innovations more »

Global Head of Production Management and Systems Reliability Engineering for State Street State Street provides investment servicing, investment management, investment research and trading services to institutional investors worldwide. What you will be responsible for: We are seeking a highly skilled and proactive Global IT Production Manager to lead … to the cloud, having operational knowledge and experience inclusive of mainframe, network, midrange, and distributed technologies. ITSM experience and a deep knowledge of Service Management is necessary along with ITIL 4 certification. Global role will be managing teams who will need to adapt and adhere to bank-wide Service … policies as well as support the development of new procedures for: Incident and crisis management Change Management Problem Management Knowledge Management Service Request Management Event Management Recovery Management Capacity Management Experience supporting cybersecurity applications along with working knowledge of vulnerability management more »

all enterprise applications, ensuring their optimal performance and availability. This role requires strong leadership, technical expertise, and a deep understanding of ITIL and service management processes. As the leader of the application support and technical team, you will manage a team of application support specialists, collaborate closely with the … Maintenance: Oversee the daily operations of application support for enterprise software solutions, ensuring issues are promptly addressed and resolved. Prioritise and manage incident resolution, problem management, and root cause analysis, ensuring minimal disruption to business operations. Collaboration with IS Director: Work closely with the Information Systems Director to … broader IT and business goals. Provide regular updates on application performance, incidents, and improvements, contributing to decision-making around technology investments and improvements. Incident & Problem Management: Apply ITIL best practices to lead and manage incident and problem management processes. Ensure that issues are addressed within SLAs more »

Problem & Knowledge Manager £50,000-£54,000 per annum Hybrid (1-2 days/week in Bristol) Our client are looking for someone to lead the function that is focused on enhancing service quality, reducing incidents, maximising the benefits of new and existing services and fostering a culture of … knowledge sharing and delivery across their large IT Department. The ideal person will develop and manage the problem and knowledge management processes, including the design and delivery of comprehensive training programs. They will manage a team of knowledge professionals; owning, developing and implementing IT support processes, with the … overall aim of supporting and enabling colleagues to successful adopt and utilise technology. Responsibilities: • Establish ITIL-aligned and industry best practice problem and knowledge management processes across the IT Department, developing a strategy for implementation and working with Team Managers to embed the processes into day-to-day more »

ACCOUNTABILITIES The Platform Integration Specialist is responsible for delivering the service integration services within their own Platform, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Platform (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily … KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution 1. Service Integration Management: Oversee IT service management processes across platforms. Key areas include: Incident & Major Management, Problem Management, Service Continuity, Design, and Transition … Change and Capacity Management, Service Catalogue and Knowledge Management & Configuration Management: 2. Risk & Compliance Management Manage asset, patch compliance, and disaster recovery planning to ensure platform integrity and compliance. 3. Strategy & Planning: Align service integration strategies with platform objectives. Assess service delivery issues and ensure smooth more »

incidents and service requests are resolved/completed within agreed SLAs, passing to appropriate teams or third-party suppliers if necessary. Manage change and problem management processes. Lead telephony and unified communication projects, upgrades, and migrations. Establish and maintain strong working relationships with internal and external customers. Create … IT projects, upgrades, and migrations. Knowledge of Avaya products and setup. Supporting and troubleshooting LAN and WIFI networks. Experience with ITIL processes including Incident Management, Service Request Management, Change Management, Problem Management, and Continual Service Improvement. This role will be a hybrid role with more »

the needs of our organization. Key Responsibilities: Develop and Configure ServiceNow Solutions: Design, configure, and customize ServiceNow modules, including but not limited to Incident Management, Problem Management, Change Management, Asset Management, CMDB, Knowledge Management, and Service Catalog. Integration: Design, develop, and support integrations between … APIs, SOAP, and integration best practices for creating seamless connections between ServiceNow and external systems. Technical Proficiency: Proficient in JavaScript, HTML, CSS, and AngularJS. Problem-Solving: Strong analytical skills and a proactive approach to addressing and resolving technical issues. Collaboration: Ability to work closely with cross-functional teams to more »

role includes delivering 2nd line support for FbkMed's software solutions to both customers and internal staff. The ideal candidate will be a skilled problem solver with extensive experience in Microsoft 365 and Entra ID, and demonstrate a strong commitment to exceptional customer service. Key Responsibilities Managerial: • Manage and … delivery and deployment of new features, enhancements, and fixes to customers. • Implement and enforce ITIL best practices, standards, and procedures for support, including incident management, problem management, change management, and knowledge management. • Proactively identify and recommend opportunities to improve processes, tools, and systems. • Build and maintain … and customers through regular engagement to enhance service delivery. • Collate records and generate reports on product and service performance, presenting findings to the senior management team. Customer and Employee Support: • Provide high-quality support to Feedback Medical's customers and staff via phone, email, and remote desktop, assisting both more »

engineers. As the Senior Linux Engineer, you will be part of the Servers & Storage team within HCI, working alongside the Database and Identity & Access Management teams. This is your opportunity to bring your expertise in Linux Administration to the University, and also work with wider technologies i.e. virtualisation, cloud … Horizon scanning demonstrate acute awareness of sector trends and emerging technologies, reviewing options and being confident in making recommendations for developments to the senior management team. Technically lead and take ownership of infrastructure primarily responsible for managing, regarding but not limited to infrastructure design, configuration, security and compliance, DR … maintain relevant end to end service monitoring which supports efficient service delivery, including design, configuration, implementation, and service delivery. Work closely with the Service Management Office to ensure ITIL maturity and efficient process integration, particularly for Incident, Problem, and Change management. Support strategic aims of the organisation, such more »

Head of Enterprise IT Change Management & Production Risk Management, Managing Director This role is a part of the Service Availability Management (SAM) team within the Production Management organization at State Street. The SAM organization brings together the IT Service Management (ITSM) organizational disciplines (Incident, Problem … along with running strategic initiatives to improve the platform, user experience and create efficiencies through Continual Service Improvement. The Head of Enterprise IT Change Management and Production Risk Management will be responsible for defining and implementing the Enterprise level IT Change Management Strategy globally, along with managing … the Risk and Compliance function for the Production Management organization. As a senior leader in EMEA, reporting into the global head of SAM, this role is also responsible for driving the SAM strategy across the EMEA region. Responsibilities include: Defining and implementing the strategy for the Enterprise IT Change more »

Application Support Analyst Job type: Contract (3 months) Location: Edinburgh Overview Responsible for supporting the Banks' core applications (including Oracle Flexcube1, Document Management System, Managed File Transfer Integration; CRM). Support duties include: daily batch management; requirements analysis and design of changes; configuration and release management; environment … management; oversight of third-party suppliers; incident management; problem management (Level 1 & 2 technical support) Responsibilities Administration of multiple core application platforms (e.g. configuration; database; parameterisation; scripting) Work with stakeholders and change teams to determine requirements for core platform change requests and subsequent impact analysis and … including hosting and managed service partners) Manage core application configuration and environments Support operation of key IT controls (incl. role-based access control; release management) Support daily batch operations and regular security patching (outside of working hours) Focusing on long-term business and technology objectives, identify opportunities for investment more »

Application Support Analyst Job type: Contract (3 months) Location: Edinburgh Overview Responsible for supporting the Banks' core applications (including Oracle Flexcube1, Document Management System, Managed File Transfer Integration; CRM). Support duties include: daily batch management; requirements analysis and design of changes; configuration and release management; environment … management; oversight of third-party suppliers; incident management; problem management (Level 1 & 2 technical support) Responsibilities Administration of multiple core application platforms (e.g. configuration; database; parameterisation; scripting) Work with stakeholders and change teams to determine requirements for core platform change requests and subsequent impact analysis and … including hosting and managed service partners) Manage core application configuration and environments Support operation of key IT controls (incl. role-based access control; release management) Support daily batch operations and regular security patching (outside of working hours) Focusing on long-term business and technology objectives, identify opportunities for investment more »

looking to hire a Senior Cloud Transformation Consultant to join the team. The successful candidate will have extensive ITIL experience (best practice/incident management/change management) and will be ITIL certified alongside extensive experience transforming end clients businesses technology platforms (Advising on migrating to cloud/… behaviours, and coach/develop junior members of the team. Key skills: Extensive ITIL experience and certified (ITILv4 best practices and frameworks, including Incident Management, Change Management, Problem Management, and Service Desk operations Proven experience managing operating model transformations with ability to work internal & external stakeholders … and audits of existing cloud operating models to identify areas for improvement. Deliver digitally enabled business outcomes using your experience in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Monitor/evaluate the effectiveness and maturity of cloud operating model transformations, adjusting as needed more »

looking to hire a Senior Cloud Transformation Consultant to join the team. The successful candidate will have extensive ITIL experience (best practice/incident management/change management) and will be ITIL certified alongside extensive experience transforming end clients’ businesses technology platforms (Advising on migrating to cloud/… behaviours, and coach/develop junior members of the team. Key skills: Extensive ITIL experience and certified (ITILv4 best practices and frameworks, including Incident Management, Change Management, Problem Management, and Service Desk operations Proven experience managing operating model transformations with ability to work internal & external stakeholders … and audits of existing cloud operating models to identify areas for improvement. Deliver digitally enabled business outcomes using your experience in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Monitor/evaluate the effectiveness and maturity of cloud operating model transformations, adjusting as needed more »

their hard work, loyalty and success. JOB PURPOSE: As the Oracle Cloud Payroll Support Consultant, you will be responsible for the delivery of incidents, problem resolution and change activities at one main Customer however from time-to-time you may be required to carry-out work across multiple Managed … addition to the above overall role sentiments, you will be responsible for: Managing the Oracle Payroll Support for the Customer, including request fulfilment, Incident Management, Problem Management and Change On a rota basis be available on-call for major incidents over some weekends and Bank Holidays. This … piece of work through to the end Excellent attention to detail Excellent written and verbal communication skills Excellent analytical skills Excellent customer/relationship management skills Desirable: Knowledge and experience of Oracle Cloud Time & Labour (OTL) A background in HR or Payroll Experience of ITIL fundamentals: Incident, Problem more »

and solutions across plan, design, develop and maintain stages Own and drive customer issues to resolution, identify patterns from customer issues and drive proactive problem management activities to reduce repeated customer incidents. Generate required reporting, documentation for measuring the initiative and contribute to stakeholder communications by providing relevant … Level Security Clearance Strong Azure/cloud experience, including enterprise scale Azure managed services. Experience of Azure Platform including: Compute, Storage, Networking, Workloads Azure management, operations and troubleshooting experience using: Azure Management Technologies (Azure Monitor, Monitoring Agents, KQL, ARM templates, Azure Policies, IaC and deployment models. IaC experience … highly desirable (Azure DevOps, ARM etc.). Strong fault analysis/determination and problem solving skills Scripting experience in PowerShell. with IIS or SQL. Working experience in high availability environment. ITIL processes, Incident management and SLA, Proactive & Reactive incident management, Change execution/Change Management, Problem more »

escalated appropriately and tickets/users are kept-up-to-date on progress Ensure the IT Operations and Cloud Infrastructure teams follow the Change Management process and uncontrolled/unauthorised changes are not carried out Meet the operational requirements of our Information Security Management System. Proactively engage in … and their implementation. This includes recognising the potential for amendment to existing ITSM processes, updates to the SDP configuration and workflows, and reporting Preparing management reports on ITSM performance This role would suit a personable, ITIL qualified Service Desk Lead or Service Desk Manager that enjoys people management. The … ideal candidate will have the following skills/experience: Experience of IT Service Management in an 24/7/365 environment, ideally with a demonstration of career progression A good understanding and experience of the execution of ITIL processes including Incident and Problem Management, Change Management more »

escalated appropriately and tickets/users are kept-up-to-date on progress Ensure the IT Operations and Cloud Infrastructure teams follow the Change Management process and uncontrolled/unauthorised changes are not carried out Meet the operational requirements of our Information Security Management System. Proactively engage in … and their implementation. This includes recognising the potential for amendment to existing ITSM processes, updates to the SDP configuration and workflows, and reporting Preparing management reports on ITSM performance This role would suit a personable, ITIL qualified Service Desk Lead or Service Desk Manager that enjoys people management. The … ideal candidate will have the following skills/experience: Experience of IT Service Management in an 24/7/365 environment, ideally with a demonstration of career progression A good understanding and experience of the execution of ITIL processes including Incident and Problem Management, Change Management more »

escalated appropriately and tickets/users are kept-up-to-date on progress Ensure the IT Operations and Cloud Infrastructure teams follow the Change Management process and uncontrolled/unauthorised changes are not carried out Meet the operational requirements of our Information Security Management System. Proactively engage in … and their implementation. This includes recognising the potential for amendment to existing ITSM processes, updates to the SDP configuration and workflows, and reporting Preparing management reports on ITSM performance This role would suit a personable, ITIL qualified Service Desk Lead or Service Desk Manager that enjoys people management. The … ideal candidate will have the following skills/experience: Experience of IT Service Management in an 24/7/365 environment, ideally with a demonstration of career progression A good understanding and experience of the execution of ITIL processes including Incident and Problem Management, Change Management more »

high critical clearing systems, ensuring regulatory compliance, driving SRE (Site Reliability Engineering) and DevOps transformations, and developing a cloud roadmap to enhance reliability. Responsibilities Management of LCH LTD production operations Oversee the technical support teams responsible for high critical business functions and IT services delivery. Ensure the reliability, performance … of technical professionals. Develop team capabilities through training, onboarding, and continuous skill development. Process Optimization: Assure adherence to support processes and standards, working with management to update and enhance these as needed. Develop and design application services support strategies to enhance efficiency and resilience. Risk Management: Identify and … Implement and utilize the latest technologies to support service delivery and process automation. Stay abreast of industry trends and incorporate best practices. Incident and Problem Management: Strengthen incident and problem management processes, ensuring timely resolution and knowledge sharing. Monitor team performance against SLAs and KPIs, driving more »

Title: Outside IR35 Contract IT Project Manager Needed for Incentive Management System Selection and Implementation! I am pleased to be recruiting for the below role: Project Manager | £480 - 500 per day dependent on experience | 3 Month Contract (18 month project with extensions expected after initial 3 month contract) | Outside … experienced Project Manager to support on the requirements gathering (with limited BA resource), selection, and implementation and European roll out of the selected Incentive Management system to 15 offices. Our client is currently using E2Open. The successful candidate will be looking at PPI (Incentive Management) and CDM (Channel … Data Management) modules. Culturally, our client is looking for someone who is adaptable, easy going, concise and thorough. Candidates with a background in Sales/Marketing and Data will have the best chances of success for this role. Duties * Ensuring projects are delivered on time, within budget, and all more »