151 to 175 of 429 Problem Management Jobs

commercial growth, customer experience and the wider Technology strategy. Create and maintain a multi-year roadmap across CRM, MarTech, event websites, customer engagement, lead management and supporting integrations. Translate business strategy into a focused portfolio of technology investments, platform improvements and change initiatives with clear outcomes and measures … coexistence, migration and decommissioning across Salesforce, Dynamics 365 and HubSpot, avoiding uncontrolled platform proliferation. Drive adoption through clear process ownership, data readiness, training, change management and strong partnership with Commercial and Finance leaders. Event Websites & Digital Experience Own the technology strategy and platform roadmap for the event websites serving ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways, rapidly … across environments, teams and organisations in order to achieve this. Main duties of the job As a Service Analyst, you will join a Service Management team supporting the Genomics Service or Single Patient Records (SPR). Your service support duties include: Attend and actively contribute to stand-up meetings ...

maintaining the availability, security, and operational health of the enterprise network security estate, focusing on firewalls and SASE services. Key Responsibilities Operations & Service Management: Support security infrastructure and firewalls following ITIL practices (incident, request, problem, change management). Incident & Issue Ownership: Methodically triage, diagnose, remediate, and close … escalate with evidence when needed. Change Delivery: Translate requirements into support actions and execute controlled production changes with peer review, testing, and rollback plans. Problem Management: Perform root-cause analysis on recurring issues and implement preventative solutions. Vendor & Team Coordination: Manage technical escalations with vendors, MSPs, and internal ...

seeking experienced IT Service Managers to work within its Digital Solutions Tech Ops Function to support all aspects of Service Operations Management, focussing on service stability (Incident and Problem Management) and Service Performance (demand, capacity, risk and CSI) in support of delivering Digital Solution services across Leonardo … Lead and internal and external Service Providers to deliver service performance for Digital Solution services across the UK covering the following key areas; Performance Management Report on the consolidated budget allocated to Tech Ops Maintain a consolidated Risk Register for Tech Ops Manage and report on capacity, consolidated ...

resilience. Key responsibilities include: Administering and supporting SQL Server production, pre-production and development environments. Leading database incident resolution, root cause analysis and problem management activities. Delivering SQL Server patching, upgrades and migration projects. Managing high availability and disaster recovery solutions. Designing, implementing and testing backup and recovery … compliance standards. Producing technical documentation, operational procedures and runbooks. Driving automation, standardisation and continuous improvement initiatives. Working within ITIL-aligned change, release and configuration management processes. Essential Experience Minimum 5 years' experience supporting SQL Server in business-critical production environments. Minimum 3 years' experience in a dedicated SQL Server ...

resilience. Key responsibilities include: Administering and supporting SQL Server production, pre-production and development environments. Leading database incident resolution, root cause analysis and problem management activities. Delivering SQL Server patching, upgrades and migration projects. Managing high availability and disaster recovery solutions. Designing, implementing and testing backup and recovery … compliance standards. Producing technical documentation, operational procedures and runbooks. Driving automation, standardisation and continuous improvement initiatives. Working within ITIL-aligned change, release and configuration management processes. Essential Experience Minimum 5 years' experience supporting SQL Server in business-critical production environments. Minimum 3 years' experience in a dedicated SQL Server ...

experienced systems administrator with strong Microsoft 365, Azure and endpoint management expertise? Do you have experience managing on-premises and cloud infrastructure, including hybrid environments and migrations? Would you enjoy managing and improving the IT services that support a world-leading research organisation? EMBL’s European Bioinformatics Institute (EMBL … premises and cloud services, ensuring they are secure, reliable and fit for purpose. With a primary focus on Microsoft 365, Azure and endpoint management, you will take ownership of Windows infrastructure, contribute to technical projects and migrations, and support the wider desktop environment where needed. In particular, you will ...

telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities Provide professional, customer-focused IT support … wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent ...

Client AccountSoftware SolutionsLine ManagerApplications Support ManagerNumber of Subordinates5Job Summary/GoalsThe Application Support Team Leader is responsible for the day-to-day leadership and management of the Application Support Team at a local level, including 1-2-1s, coaching and performance management, local-level conflict resolution, tracking … local monitoring of interfaces and Cron tasks to help ensure these run smoothly, escalating issues to the Applications Support Manager as needed.· Release Management: Ensure changes and enhancements are understood with data structures in place to deliver software updates and new features.· System Configuration and Administration: Ensure effective system ...

culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful … multi-year IT modernisation and transformation activities alongside having a significant growth ambition and the Customer Lifecycle, incorporating the Bank’s Customer Relationship Management (CRM) capability, and therefore the workstream is critical to enabling the bank to achieve this. We have implemented a new CRM platform, centred around ...

Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services … escalation point within the IT Support team, providing advanced support across end-user computing, infrastructure, applications, and cloud services. The role combines hands‐on problem resolution with mentoring and knowledge sharing, ensuring high‐quality service delivery, operational stability, and continuous improvement. Working closely with Service Desk, Infrastructure, Applications ...

Service Delivery & Assurance Manager and lead with IT business engagement and the voice of the customer. Performing day to day Service request approval management and escalation support where required. You will work with our suppliers to ensure a seamless delivery of service to the end users; planning, coordinating … other devices as required. RESPONSIBILITIES Own and govern ITSM processes across the EUC environment in line with ITIL best practices, including Incident, Request, Change, Problem Management as well as Hardware & Software Asset Management. Oversee governance in EUC areas; Create and manage dashboards in Service Now, attend monthly governance ...

improvement is put in place across the wider service delivery function Manage configuration items, related information, service compliance and risks. Ensure compliance with asset management policy and governance. Lead investigative work into problems and opportunities in existing processes Lead the collection of information and creation of recommendations for improvements … life cycle or capability elements of itil (information technology infrastructure library), or comparable itsm framework Be responsible for overall governance of the management of live services both through suppliers and in-house. Promote, implement and manage itil or relevant best practice for the management of all services ...

Operations. You will be the principal customer contact for critical BSS incidents and programmes, providing technical authority across operational excellence, release governance, stakeholder management and DevOps and Site Reliability Engineering transformation What you’ll do Own the end-to-end operation of Oracle BSS platforms, including their availability, reliability … performance and resilience. Define and deliver technical roadmaps aligned with Vodafone UK business priorities.Lead capacity planning, proactive risk management and continual service improvement. Ensure compliance with service-level agreements, operational KPIs and Service Management requirements. Lead technical recovery activities during major incidents and support timely service restoration. Govern ...

Support Manager Number of Subordinates 5 Job Summary/Goals The Application Support Team Leader is responsible for the day-to-day leadership and management of the Application Support Team at a local level, including 1-2-1s, coaching and performance management, local-level conflict resolution, tracking … local monitoring of interfaces and Cron tasks to help ensure these run smoothly, escalating issues to the Applications Support Manager as needed. • Release Management : Ensure changes and enhancements are understood with data structures in place to deliver software updates and new features. • System Configuration and Administration : Ensure effective system ...

framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process … impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity ...

first-time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within … infrastructure environments Strong expertise in: Microsoft Windows Server Active Directory Microsoft Entra ID VMware and/or Hyper-V Experience supporting authentication, authorisation, access management, and identity services Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies Understanding of ITIL service management principles PowerShell administration and automation ...

active member of Made Tech’s communities of practice, sharing knowledge and learning from others All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance … digital and/or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge of network and firewall infrastructure An understanding of the UK public sector Familiar with solutions that use scripting (Python, SQL etc. ...

system security controls and ensure compliance with organizational standards. Create and maintain technical documentation, procedures, and operational runbooks. Participate in root cause analysis and problem management activities. Provide technical guidance and mentoring to junior team members. Support production implementations and planned maintenance activities, including off-hours and weekend … maintaining multiple IBM and CA/Broadcom mainframe products. Experience working in large enterprise environments, preferably within Banking or Financial Services. Strong troubleshooting and problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer ...

Cleared Major Incident & Problem Manager 6 Months initially 2 Days per week in Reading £Market Rate (Inside IR35) My client, a large defence based organisation are looking for a Major Incident & Problem Manager to take ownership of critical incident response and problem management within a complex … central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident ...

role, offering the flexibility to work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity Reporting directly to the Head of Customer Management Platforms and working under the day-to-day technical leadership and direction of the Principal Engineer, this role is responsible for enabling secure, reliable … scalable movement of data between customer management platforms, enterprise systems and analytical platforms. The role supports the technical delivery, operation and continuous improvement of integration capabilities across the Customer Management Platforms estate, ensuring consistent engineering standards, architectural alignment and operational excellence. What You Will Be Doing Integration Engineering ...

platforms, identity and authentication services, CI/CD tooling, Linux, and networking with leadership responsibilities including backlog refinement, user story creation, work prioritisation, delivery management, release management, and production support handover to BAU teams. Key Responsibilities Act in partnership with the Portal Team Owner to help define strategy … identity and authentication components. Manage delivery plans, track progress, identify risks and blockers, and support predictable delivery against agreed milestones. Own and coordinate release management activities, including release planning, environment readiness, deployment coordination, rollback planning, and stakeholder communication. Ensure production support handover to BAU teams is complete, including operational ...

first-time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within … infrastructure environments Strong expertise in: Microsoft Windows Server Active Directory Microsoft Entra ID VMware and/or Hyper-V Experience supporting authentication, authorisation, access management, and identity services Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies Understanding of ITIL service management principles PowerShell administration and automation ...

specialist technical leadership and strategic advice across a broad range of technology areas, including networks, regional data centres, cybersecurity, cloud architecture, virtualised environments, identity management, infrastructure, data migration and healthcare interoperability. You will lead technical workstreams, develop innovative solutions, manage complex technical change and work collaboratively with internal … Produce detailed technical documentation, reports, business cases and project plans. Provide specialist technical advice and guidance to programme teams and third‐party stakeholders. Service Management & Governance Monitor supplier performance and ensure services meet agreed service levels, quality standards and performance indicators. Manage technical changes, upgrades and release activities, working ...