176 to 200 of 429 Problem Management Jobs

organisations. In this realm, managed services play a pivotal role by providing enterprise customers with end-to-end IT support, including network and connectivity management, cloud and hosting solutions, cybersecurity, unified communications, and continuous IT support. These services ensure robust infrastructure management, proactive monitoring, and quick resolution … issues, thereby enhancing operational efficiency and minimising downtime. Managed services for enterprises also encompass strategic IT consulting, seamless systems integration, and compliance management, ensuring that the organisation's IT landscape is secure, scalable, and aligned with business objectives. By leveraging managed services, enterprises can optimise their IT investments, drive ...

maintenance* Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments* Platform administration including patching, upgrades, configuration, and account management* Monitoring, alerting, and incident response for platform services* Incident and problem management, including troubleshooting and root cause analysis* Networking concepts (TCP/… services, or cross-domain/secure transfer solutions* Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)* ITIL-aligned service management practices (incident, problem, change)* Automation of operational activities (scripts, scheduled jobs, runbooks)* Experience working in high-availability or 24/7 service environments* Integration with ...

production on-premise\Azure environments across compute, storage, networking, identity (Entra ID), and PaaS services — including VM/VMSS, App Service, Azure Functions, API Management, Azure SQL, Storage, and Key Vault. Execute service requests and changes within defined scope and SLAs (e.g. Front Door/Application Gateway WAF rules … alerting with Azure Monitor, Log Analytics, Application Insights, alert rules, and action groups; write KQL for investigation and reporting. Perform root-cause analysis and problem management, addressing root causes through code and configuration improvements. Support backup, restore, and disaster-recovery testing (Azure Backup, Azure Site Recovery); manage patching ...

Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications. This role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment. You will work directly with Front Office users and stakeholders … requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure. Key Responsibilities Incident & Problem Management Own and manage Priority 1 and Priority 2 incidents from identification through to resolution. Perform root cause analysis and lead post-incident reviews. Communicate effectively with traders, sales teams ...

layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear … user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable demand. 2. Service Integration & Vendor SLA (SIAM) Vendor service integration: Own the day-to-day relationship with vendor for L1/L2 service desk, lifecycle/depot, major incident management and consultancy ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support team. Bring your expertise in application support, reliability engineering, cloud technologies, and operational excellence to Citi … Architecture teams to improve system resilience, performance, supportability, and operational readiness. Execute application-level recovery testing and support enterprise resiliency programs. Participate in Incident, Problem, Change, Availability, and Capacity Management processes. Ensure operational procedures, support documentation, and knowledge articles remain current and effective. What we’ll need from ...

Join OneAdvanced Own and manage the Incident, Problem and Change processes for our customers, ensuring all necessary communication is carried out, coordinating and aligning resources to allow timely resolution of incidents, driving out recurring problems at root cause, and enabling the safe and efficient delivery of change, while maintaining … reporting and notifications to key stakeholders Own the major incident lifecycle end to end, from declaration through to satisfactory resolution as confirmed by Service Management Proactively manage major incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, initiating escalation procedures as appropriate, chairing post-incident reviews ...

Oracle engineers, including recruitment, objective setting, one-to-ones and performance reviews. Own delivery planning with product owners: backlog prioritisation, estimation, sprint planning, release management, and progress reporting. Set and uphold engineering standards for SQL, PL/SQL and APEX development, including code review, source control, CI/… automated testing. Provide technical direction on Oracle APEX application architecture, security, performance and environment management (development, test and production). Oversee the design, operation and monitoring of data pipelines, ensuring they are reliable, performant and meet agreed service levels. Define and embed a data quality framework covering validation rules ...

enables the flow of trade vital to everyday life. For more information visit www.logicor.eu. Role Overview The Service Delivery Manager owns the enterprise service management framework for the whole of Business Technology. The role is deliberately platform-agnostic: it sets the standard that every application and infrastructure portfolio operates … user computing, network and cloud infrastructure, cybersecurity operations, and the full business applications estate, including the finance and property ERP platform, the property management system, planning, consolidation, product information, HR and facilities management systems, and the data platform. The role will establish a robust IT Service Management ...

through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping … connectivity and troubleshooting. Strong communication and customer service skills, with the ability to support users at all levels. A proactive approach to problem-solving, with the ability to take ownership of issues through to resolution. Desirable Experience Microsoft Intune/Endpoint Manager. Microsoft Entra ID (Azure Active Directory). ...

validation of application updates, patches and upgrades, and support UAT for any changes to core business systems. Identify recurring issues and contribute to problem management and root cause analysis, feeding improvements back to the Service Desk and vendors. Support the onboarding of new starters and configuration changes across … Kantata, iManage, Nintex K2 and IPMS to log, track and resolve support cases. Skills and Competencies Essential Experience with at least one core practice management, finance, or document management system (e.g. Aderant, iManage, or an IPMS/case management platform). Proven experience supporting business-critical applications ...

Services, Oracle Cloud Infrastructure and Microsoft 365 tenant level administration beneficial Strong experience of automation and scripting, particularly PowerShell and Infrastructure as Code Lead problem investigation and root-cause analysis and contribute to major incident resolution Experience operating enterprise production environments through ITIL/ServiceNow processes strongly preferred Participate … remediation and operational support. You will provide the primary T2/T3 engineering capability for the service, taking ownership of complex incidents, infrastructure changes, problem investigation and automation. In particular, you will strengthen the team's operational capability across the entire infrastructure estate. This is different from a role ...

steps. Maintain real-time situational awareness across all critical services, particularly during overnight batch, replenishment, and early-morning trading readiness windows. Incident & Major Incident Management Act as the on-shift Major Incident Manager, working alongside our partner to drive rapid restoration of service. Make judgement calls on escalation — waking … leaders, engaging suppliers, invoking service continuity plans. Own customer, colleague and business impact assessment during incidents, ensuring the right level of response. Monitoring & Event Management Ensure monitoring tools and dashboards are actively used and events acted upon promptly. Identify noise, false positives and monitoring gaps and feed them into ...

time zones. Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio. Key Responsibilities Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services. Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies. Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability. Maintain reliable connectivity between data centres ...

managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What you will … 1. Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption ...

operational landscape and identify opportunities to improve how services are delivered at scale. This includes driving significant operational transformation, shaping future approaches to service management and platforms, and influencing decisions across complex organisations where you won't always have direct control over the people and resources involved. At least … Operations rather than purely operational IT support. Experience delivering significant technology and operational change within complex transformation programmes. Strong knowledge of IT service management, including service desk, problem management, incident response and self-service tooling. Experience working with enterprise platforms and SaaS products, such as ServiceNow, Salesforce ...

managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What You Will … Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption, and out-of-scope ...

architecture and security teams to resolve complex problems. Oversee desktop support services, including support for VIP and senior business users. Participate in incident and problem management to identify root causes and drive effective resolutions. Review and approve service requests, change requests and global changes. Troubleshoot Windows 11, Microsoft … room equipment, printers and mobile devices. Good networking fundamentals and the ability to complete basic network troubleshooting. Experience using ServiceNow or an equivalent service‐management platform for ticket logging, tracking and approvals. Strong troubleshooting, analytical and problem‐solving skills. Experience providing technical leadership, mentoring junior staff and supporting ...

architecture and security teams to resolve complex problems. Oversee desktop support services, including support for VIP and senior business users. Participate in incident and problem management to identify root causes and drive effective resolutions. Review and approve service requests, change requests and global changes. Troubleshoot Windows 11, Microsoft … room equipment, printers and mobile devices. Good networking fundamentals and the ability to complete basic network troubleshooting. Experience using ServiceNow or an equivalent service‐management platform for ticket logging, tracking and approvals. Strong troubleshooting, analytical and problem‐solving skills. Experience providing technical leadership, mentoring junior staff and supporting ...

Atlas Technica is seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments. The role … leads ITIL-aligned Incident and Problem Management activities, supports Major Incident Management events, monitors client service #J-18808-Ljbffr ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

calls, emails, service tickets and dispatched technical-support requests. Record, classify, update and resolve incidents and service requests accurately within the approved IT Service Management/ticketing system. Document troubleshooting activities, actions taken, resolutions, workarounds and relevant technical evidence. Track incidents and service requests through to resolution, ensuring agreed … related productivity tools. Troubleshoot approved application and software-installation issues. Provide support for mobile devices, including iPhone, iPad and Android devices. Support Mobile Device Management (MDM) and Mobile Application Management (MAM) environments. Support desktop and network printers and associated end-user printing issues. Provide support for collaboration ...

business outcomes through tailored technology services. The successful candidate will join the team on an immediate-start contract, gaining hands‐on experience across incident, problem, and request management within an ITIL-aligned, SLA‐driven service desk environment. They will benefit from a hybrid working model, a competitive outside … email, portal, phone and walk-ups Resolve incidents and requests within SLA, escalating to other resolver groups and vendors where required Administer the problem management process Manage tickets for Incidents, Problems and Requests within the Service Management Tool, ensuring high quality updates Triage and assign tickets, including ...

CMDB records, relationships and dependencies. Support OS lifecycle, patching and security roadmaps and infrastructure forecasting across managed environments. Investigate recurring directory incidents through Problem Management and propose permanent fixes. Update AD and Windows runbooks, procedures and knowledge articles with current configurations and lessons learned. Contribute to post-incident … Build and configure physical and virtual Windows AD servers to CIS or equivalent security baselines. Patch domain controllers through approved changes, coordinating with Change Management to minimise disruption. Automate provisioning, health checks, replication monitoring and bulk reporting with PowerShell. Configure DNS zones, DHCP scopes and certificate dependencies to integrate ...

VMware vSphere and Microsoft Hyper-V across DXC-managed customer environments, maintaining performance, availability and security through OS patching, hardening, capacity monitoring, VM lifecycle management and incident resolution within agreed SLAs. Required experience spans design, implementation and day-to-day support of:Windows Server OS versions 2016–2025WSUS … dependencies and lifecycle status.Contribute to patching schedules and maintenance planning; coordinate change sequencing to minimise service disruption.Raise recurring Windows Server and virtualisation incidents through Problem Management, supplying diagnostics for root-cause investigation.Implement fixes and workarounds from problem records under senior engineer guidance to prevent recurrence.Update runbooks, standard ...