226 to 250 of 432 Problem Management Jobs

single empowered leader at the heart of the partnership — a director-equivalent role, new to the model, that combines commercial accountability, deep customer relationship management and full operational leadership. It exists to give MAG one accountable partner: one leader who owns the outcome, one structure responsible for delivery … intervention. Ensure governance, innovation and improvement are driven from within the partnership, chairing the governance rhythm of Monthly Service Reviews, Quarterly Business Reviews, Problem Management Forums and Innovation & Roadmap Sessions. Provide executive oversight during transition, assuming full authority as the model matures into steady-state operation. Customer Engagement ...

Clearance - High - DV 'Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive … Authentication technologies. Have knowledge/experience with scripting. Have experience of producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising ...

Clearance - High - DV 'Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive … Authentication technologies. Have knowledge/experience with scripting. Have experience of producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising ...

cross-module solutions and integration outcomes across the SuccessFactors landscape. Coordinate global functional, technical and business teams in a hybrid environment. Drive incident/problem management, root-cause analysis and service improvement. Key Requirements Proven years' HR technology experience , including significant SAP SuccessFactors leadership/delivery experience. Proven … knowledge across SAP SuccessFactors modules , with depth in one or more core areas. Strong experience with SuccessFactors integrations, APIs, middleware, identity services and data management . Strong understanding of testing, releases, deployments and service transition. Experience working with multinational organisations and complex global HR environments. Strong stakeholder management ...

Functional & Business Process Expertise Provide technical and solution guidance across key SAP business domains, including: Plant Maintenance (PM), Finance & Controlling (FICO), Human Capital Management (HCM), SuccessFactors (SF), Order-to-Cash (OTC), Enterprise Asset Management, Customer and Partner Connections, Extended Warehouse Management (EWM), Ariba Procurement, Procurement & Supply Chain … Processes Provide architecture leadership and technical oversight for: OpenText, SCADA Systems, DNCC BA, FRAS, Forecaster, GlobalScape, Remote Link, Technolog (DPRS), Field Service Management (FSM), MRPS Other operational technology and enterprise applications Sybase ASE, Oracle and HANA DBA Integration, Cloud & Middleware Leadership Design and govern integration architectures across ...

active member of Made Tech’s communities of practice, sharing knowledge and learning from others All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance … digital and/or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge of network and firewall infrastructure An understanding of the UK public sector Familiarity with scripting (Phyton, SQL etc.) skills and knowledge ...

Clearance - High - DV 'Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd line Engineers conduct … Authentication technologies. Have knowledge/experience with scripting. Have experience of producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising ...

This role ensures the smooth operation of IT infrastructure, helping the business stay efficient and reliable. Client Details The organisation operates in the Investment management industry and is based in London. Description Manage, maintain and improve Microsoft Azure and on-premises infrastructure. Support Microsoft 365, Entra ID, Active Directory … resolve complex infrastructure incidents and service issues. Manage networking, connectivity, TCP/IP, DNS, DHCP, VPNs and firewalls. Support Microsoft Intune and other endpoint-management platforms. Maintain backup, disaster-recovery and business-continuity capabilities. Partner with cybersecurity teams on access, vulnerabilities and security controls. Coordinate with MSPs, cloud providers ...

small, focused engineering team maintaining and improving a live service within a legacy deployment environment. This is a hands-on development and service management role requiring someone comfortable taking ownership of a legacy service, contributing to incident resolution, release management and continuous service improvement alongside active development work. … taking ownership of the codebase and becoming the subject matter expert for the domain Manage and resolve tickets across incident, change, service request and problem processes in line with DDaT operating models Build and manage deployment packages for release into production, ensuring controlled and well-documented release management ...

observability team and wider engineering groups. Champion and enforce best practices, fostering a culture of proactive and data-informed decision-making.* Drive Incident & Problem Management: Working with Operations teams on high-priority incident resolution efforts, utilizing deep analysis of telemetry data for swift root cause identification. Drive post … Terraform, Ansible).* Programming & Automation: Strong programming and scripting skills (e.g., Python, Go, Shell) with a focus on creating scalable automation and custom tooling.* Problem-Solving: Exceptional analytical and strategic problem-solving skills, with the ability to lead through complex technical challenges.* Data Analysis: Expertise in analysing ...

Director of Enterprise Technology Services owns the strategy and execution of these foundational services globally whilst collaborating with local teams: Corporate Network, Service Management (ITSM tools & process) and Service Desk, On-Premises Infrastructure, and Digital Workplace (M365 and Intune/laptop provision). This is a hands‐on leadership … consistency across a historically distributed estate. Oversee the strategy for network resilience and disaster recovery planning, minimising business disruption from outages or incidents. Service Management & Service Desk Own the global ITSM strategy — tooling, process and governance — covering incident, problem, change, request and knowledge management. Lead the standards ...

Strong experience as a Business Analyst in ServiceNow projects* Good understanding of ServiceNow modules such as:* ITSM* ITOM* HRSD* CMDB* Service Catalog* Incident, Change, Problem Management* Experience with Agile/Scrum methodologies* Strong stakeholder management and communication skills* Ability to create process maps and functional documentation* Knowledge … integrations, workflows, and ServiceNow platform capabilities* Experience in requirement gathering and business process analysis* Strong analytical and problem-solving skills**Required Experience*** 7+ years of experience as Business Analyst* 4+ years of experience working on ServiceNow platform projects* Experience working in enterprise/global environments preferred**Education*** Bachelor ...

root cause, not just symptom resolution and coordinate resolution activity across internal teams and third‐party resolver groups Identify patterns and trends that require problem management or service improvement Provide day‐to‐day technical coaching to Level 1 Engineers and Service Desk Analysts, supporting them in developing structured … trusted working relationships with resolver teams and service owners Identify opportunities to improve tools, processes, and automation and input into service improvement plans and problem‐reduction initiatives Promote a culture of accountability, learning, and technical excellence What we expect of you 2-3 years of experience in a similar ...

Desk team Managing SLAs, KPIs, ticket performance and operational metrics Driving continual service improvement across the function Reviewing and improving processes, documentation and knowledge management Analysing recurring incidents and supporting root-cause and post-incident reviews Managing escalations and supporting Major Incident activity Working closely with resolver teams, suppliers … user experience and promoting a strong customer-service culture Supporting the development and adoption of incident playbooks and escalation processes Working alongside Change and Problem Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure ...

summary The Senior Server Engineer will be part of a team responsible for the operational management of hybrid cloud services including hyperconverged infrastructure, spanning multiple on premises datacentres as well as third party cloud vendors. The team is also responsible for many traditional bare metal services located across … required, as well as communication of complex technical tasks to non-technical colleagues and customers. Occasional requirement to provide team leadership when line management is on leave, as well as leadership in ITIL processes such as Change Management, Major Incident Management and Problem management. Main duties ...

influencing strategic technology decisions. As a senior technical authority, you will provide expertise across server platforms, enterprise application hosting, backup and recovery, vulnerability management, platform monitoring, performance optimisation and infrastructure lifecycle management. You will act as a trusted subject matter expert, helping to ensure critical technology services remain robust … technical leadership within complex enterprise environments. As a Workplace Platforms Principal Engineer, you will act as a senior technical authority, driving platform strategy, lifecycle management, service resilience and continual improvement across critical infrastructure services. In addition to this, the ideal candidate will: Have proven experience as a senior infrastructure ...

Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Role Overview … providing training to other technology teams including full documentation and walkthroughs Make appropriate changes and additions to the IT Systems infrastructure within Change management processes and SOX controls Respond in a flexible and adaptive to supporting business requirements, when ad hoc requests are made Monitoring system performance to ensure ...

track.Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.Role Overview:We are looking … solutions and providing training to other technology teams including full documentation and walkthroughsMake appropriate changes and additions to the IT Systems infrastructure within Change management processes and SOX controlsRespond in a flexible and adaptive to supporting business requirements, when ad hoc requests are madeMonitoring system performance to ensure maximum ...

trusted by leadersand staff. Actively delivers the roll-out and embedding of DataFoundation initiatives in support of the key business programmers. Coordinate the change management process, incidentmanagement and problem management process. Present reports and findings to key stakeholders andbe the subject matter expert on Data Analysis &Design. … initiatives likeCoE, CoP. Mandatory skills: ELT - Master Data Modeling - Master Data Integration & Ingestion - Skill Data Manipulation and Processing - Skill Optional skills: Experience in project management, running a scrumteam. Experience working with BPC, Planning. Exposure to working with external technical ecosystem. Project Description: High Level Objective the business aims ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

operational reliability of the company’s GPU‐accelerated HPC infrastructure and lead a team of Operations Engineers. This role combines technical leadership with people management and Agile delivery ownership. The successful candidate will set the vision for operational excellence, manage and develop the internal team, and work closely with … part in implementing and maturing the company’s scaled Agile Framework across Operations Engineering, ensuring alignment, transparency, and continuous improvement. YOUR RESPONSIBILITIES Team Leadership & Management Lead, coach, and develop an internal team of Operations Engineers. Set clear goals, priorities, and expectations for the team. Manage workload and resource allocation ...

Windows and iOS devices across the business. This role combines technical leadership with hands‐on delivery, offering the opportunity to modernise endpoint management, enhance identity and security controls, and maximise the value of our existing Microsoft technology investments. You will play a key role in shaping our Modern Workplace … adoption of Microsoft 365 and Microsoft Copilot capabilities. Passwordless authentication and modern identity services. Zero Trust security and Conditional Access maturity. Cloud‐native endpoint management and digital employee experience improvements. What You’ll Be Doing Act as a senior SME and design contributor for Modern Workplace, identity and endpoint ...

Create integration roadmaps aligned with product releases and enterprise architecture. Integration Delivery • Lead solution design using SAP Integration Suite (Cloud Integration/CPI, API Management, Event Mesh). • Orchestrate end-to-end flows for master data, transactional data, and identity across SAP and non-SAP systems. • Govern mapping, transformation … error handling, retries, and idempotency. Security & Compliance • Implement secure integration (OAuth2/SAML, mTLS, IP allowlists, secrets management). • Enforce data privacy, retention, and regulatory controls (e.g., GDPR/SOX) in integrations. Operations & Reliability • Set SLAs/SLOs; implement monitoring and alerting via Cloud ALM and SIEM. • Drive incident ...

broad range of IT issues, ensuring an exceptional user experience andmaintaininghigh service standards across the organisation.This role is ideally suited to someone who enjoys problem-solving, takes ownership of issues through to resolution and thrives in a service-focused environment. The role will be based in London (Hybrid … will be doing Providing 2nd line support for incidents, service requests and technical problems. Investigating and resolving Microsoft 365, Entra ID, Intune and endpoint management issues. Troubleshooting desktop, laptop, mobile and peripheral device issues. Diagnosing networking and connectivity problems, including VPN, DNS, DHCP, Wi-Fi and routing-related issues. ...