226 to 250 of 429 Problem Management Jobs

will diagnose and resolve incidents, fulfil service requests, and ensure users receive a high-quality, responsive service. Working within an ITIL-aligned service management environment, you will manage tickets in line with agreed processes and SLAs, escalating issues appropriately and keeping users informed throughout.Key ResponsibilitiesProvide Level 1 and Level … including incident identification, escalation and user communications.Contribute to the knowledge base, identifying gaps and creating or improving support documentation.Identify recurring issues and contribute to Problem Management and continuous service improvement.Maintain accurate and complete ticket records and contribute to service desk performance and customer satisfaction targets.What you'll bringExperience ...

maintain on‐premise servers, virtual machines (VMware/Hyper‐V), and cloud resources (AWS/Azure). Oversee day‐to‐day operations: patch management, incident response (target MTTR < 2 hrs), and capacity planning. Ensure high availability of core systems (ERP, CRM, SharePoint, BI platforms) with > 99.5% uptime. Manage help … pipelines, dimensional modelling). Coordinate with data architects and data analysts to ensure data accuracy and governance in the enterprise data warehouse. Project & Change Management (10%) Lead medium‐sized IT projects (e.g. upgrading network infrastructure, migrating on‐prem apps to the cloud, rolling out new endpoint security tools). ...

will diagnose and resolve incidents, fulfil service requests, and ensure users receive a high-quality, responsive service. Working within an ITIL-aligned service management environment, you will manage tickets in line with agreed processes and SLAs, escalating issues appropriately and keeping users informed throughout. Key Responsibilities Provide Level … identification, escalation and user communications. Contribute to the knowledge base, identifying gaps and creating or improving support documentation. Identify recurring issues and contribute to Problem Management and continuous service improvement. Maintain accurate and complete ticket records and contribute to service desk performance and customer satisfaction targets. What ...

#RicohEurope What you will be doing As Head of Intelligent Applications Operations , you will be accountable for the performance and continuous improvement of service management across Ricoh's enterprise technology portfolio. You will establish the standards, governance and performance measures that underpin operational excellence, ensuring clear alignment between product … outcomes, service performance and business expectations . A major focus will be evolving our approach from reactive service management towards more proactive and intelligent operations, using automation, AI, data and knowledge to identify issues earlier, reduce manual effort and continuously improve the experience delivered to our users and customers. ...

driving operational excellence across enterprise-scale environments. Key Responsibilities Provide third-line support for Azure, Microsoft 365 and infrastructure services, including major incident management and root cause analysis. Design, build and maintain secure Microsoft Azure solutions, including networking, compute, storage and Azure Virtual Desktop. Manage cloud security, identity … support within an enterprise environment. Strong hands-on experience with Microsoft Azure, including Entra ID, networking, compute and storage services. Experience managing major incidents, problem management and root cause analysis. Knowledge of cloud security, governance, compliance and identity management best practices. Experience with backup and disaster recovery ...

months with possible extension. Rate : £600 - £650 inside IR35 Overview We are seeking an experienced Application Support Analyst to join a growing Application Management team supporting critical business and trading applications within a banking environment. The successful candidate will provide production support for front-to-back office applications, working … development teams, and infrastructure teams to ensure the stability, performance, and availability of business-critical systems. This role requires strong SQL expertise, excellent stakeholder management skills, and previous experience supporting business users within Capital Markets, Equities, or Investment Banking environments. Key Responsibilities Provide day-to-day production support ...

tools. IT Service Delivery & Operations: Gain practical experience of how technology services are managed and supported day-to-day, with exposure to incident and problem management, change and release management, service performance oversight and continual improvement, using ITIL principles to help deliver reliable and resilient services. Architecture … Transformation: Get hands‐on experience of delivering business change. You’ll work alongside experienced Project Managers, supporting live projects through planning, reporting and risk management, while contributing to Continuous Improvement initiatives. Business Solutions: See how ideas become solutions that make a difference. You’ll work alongside Product, Analytics ...

across critical platforms Support high availability solutions and service resilience initiatives Implement proactive monitoring, alerting and observability for database services Participate in incident response, problem management and post-incident reviews Drive continual improvement through automation, root cause analysis and operational learning Reduce operational toil through self-healing … environments Automation experience using PowerShell, Python or similar scripting languages Strong understanding of database security, access control and governance Experience working within structured incident, problem and change management processes Strongly Preferred PostgreSQL administration and engineering experience Experience supporting enterprise data warehouse environments Databricks administration or integration experience Azure ...

recurring issues. Complete system performance and integrity checks. Maintain technical and knowledge-base documentation. Keep stakeholders updated throughout incidents and investigations. Follow established incident, problem and change-management processes. What You'll Bring: Around three years or more in application, software or technical support. Strong troubleshooting and problem-solving skills. Practical SQL experience. Experience supporting business-critical applications. Confidence managing incidents from investigation through to resolution. An understanding of problem management and root-cause analysis. Strong communication skills with technical and non-technical users. Experience with ERP or other enterprise applications would be beneficial. JIRA ...

develop their technical capability, take on greater responsibility and progress towards technical specialist or leadership opportunities. What You Will Do Technical Support & Incident Management Provide high-quality 1st and 2nd line technical support across a range of end-user technologies. Take ownership of more complex incidents and service requests … engaging resolver teams and technical specialists where required. Maintain clear, accurate and timely updates within the ITSM platform. Identify recurring incidents and contribute to problem management and root-cause analysis. Support Priority and Major Incident activity when required. Customer Experience Deliver a professional, helpful and consistent customer experience ...

Platform Lead – Demand & Capability to join our leadership team. In this pivotal role, you will be accountable for end-to-end workload and demand management across this critical operations estate. You will protect engineering capacity, build deep application expertise that eliminates single points of failure, and lead the rigid … visible and sequenced rather than ad-hoc. Capacity Protection: Defend agreed capacity models—ensuring dedicated space is fiercely protected for automation, monitoring, and problem elimination. SME Knowledge & Capability: Own the depth, currency, and availability of SME application knowledge across the estate. You will actively track and eliminate single points ...

Platform Lead – Demand & Capability to join our leadership team. In this pivotal role, you will be accountable for end-to-end workload and demand management across this critical operations estate. You will protect engineering capacity, build deep application expertise that eliminates single points of failure, and lead the rigid … visible and sequenced rather than ad-hoc. Capacity Protection: Defend agreed capacity models—ensuring dedicated space is fiercely protected for automation, monitoring, and problem elimination. SME Knowledge & Capability: Own the depth, currency, and availability of SME application knowledge across the estate. You will actively track and eliminate single points ...

Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. WHAT … with appropriate urgency. Participate in off-hour maintenance windows as needed to support a highly available application Communicate effectively with Design Engineering, Client Support, Management, and Software Development groups Document policies and procedures as they are defined and changed Drive automation-first mindset across incident response, deployment, compliance ...

Responsibilities Provide technical expertise across an enterprise macOS estate Design, build and deliver solutions for macOS end user devices Manage and support device management platforms, including JAMF Pro Produce technical design and build documentation Act as an escalation point for complex technical incidents and problem management Perform … root cause analysis and implement permanent fixes Support and maintain end user computing services across Windows and mobile platforms where required Participate in change management and infrastructure improvement activities Work closely with architects, engineers and support teams to ensure reliable and secure services Contribute to knowledge sharing and continuous ...

practices. The TEM drives technical excellence, SRE-inspired culture, and continuous improvement across development, QA, and operations teams. Key Operational Responsibilities: Environment Automation & Lifecycle Management Design and implement Infrastructure as Code (IaC) to fully automate provisioning, configuration, and teardown of test environments. Integrate environment automation seamlessly into CI/… time, and stability metrics. Monitor environment health using observability tools (Prometheus, Grafana, Splunk, etc.) and proactively identify and resolve performance issues or bottlenecks. Incident & Problem Management Lead incident response for environment-related issues, driving quick resolution and facilitating blameless post-mortems. Implement permanent fixes based on root cause ...

risks proactively. Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services. Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations. Resolve advanced incidents, problems, and non-standard requests across infrastructure … improvement opportunities before they become incidents. Contribute to Continual Service Improvement (CSI) initiatives and service roadmaps. Work closely with Service Delivery and Account Management teams to ensure recommendations translate into measurable improvements. Client Engagement & Technical Authority Act as a technical escalation point for customers during critical incidents and complex ...

Automate software development, testing, deployment, and maintenance processes. Use AI-generated outputs as accelerators while applying rigorous engineering review and verification. Incident and Change Management: Support incident, change, and problem management processes. Participate in root-cause analysis and troubleshooting to sustain high availability and service reliability. Visa … best practices for application and ML model deployment. Working knowledge of distributed in-memory computing technologies such as Redis. Understanding of enterprise security, certificate management, and related practices. Hands-on experience with Jenkins and container deployment architecture. Experience with OAuth 2.0, SSO, and authentication methods or protocols. Expertise ...

/Technology function on an initial 6-month contract. This is an excellent opportunity for someone with a background in IT Operations or Environment Management to take ownership of coordinating and improving development, test and non-production environments within a complex Energy & Utilities environment. You will play … uptime, resolving issues where required. Forecast environment demand and coordinate onboarding requirements for new projects. Develop processes, KPIs and documentation to improve environment management and service delivery. Identify opportunities for automation, efficiency and continuous improvement. Work closely with QA, development and project teams to ensure environments meet delivery requirements. ...

active member of Made Tech’s communities of practice, sharing knowledge and learning from others All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance … digital and/or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge of network and firewall infrastructure An understanding of the UK public sector Familiarity with scripting (Phyton, SQL etc.) skills and knowledge ...

observability team and wider engineering groups. Champion and enforce best practices, fostering a culture of proactive and data-informed decision-making.* Drive Incident & Problem Management: Working with Operations teams on high-priority incident resolution efforts, utilizing deep analysis of telemetry data for swift root cause identification. Drive post … Terraform, Ansible).* Programming & Automation: Strong programming and scripting skills (e.g., Python, Go, Shell) with a focus on creating scalable automation and custom tooling.* Problem-Solving: Exceptional analytical and strategic problem-solving skills, with the ability to lead through complex technical challenges.* Data Analysis: Expertise in analysing ...

Service Desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end‐user issues Build rapport and elicit problem details from end users Ensure tickets are logged in ServiceNow, customers kept updated and issues resolved within agreed service levels Prioritize incidents and service … environment A relevant IT Degree is beneficial, but not essential Experience with an ITSM ticketing system (ideally ServiceNow or similar) iManage or similar document management systems PC/Infrastructure Hardware & Software Experience troubleshooting and supporting business applications and O/S Experience supporting MS Office 365, Citrix and Windows ...

support documentation, and guides. Understand the business and its objectives Responsibilities: Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket. Maintaining the successful operation of the service desk, according to the agreed KPIs … outages or other activities are correctly communicated to the business or affected users. Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed. Represent the Service Desk at knowledge transfer sessions. Assist with staff training and business awareness. Be aware of organisational ...

their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people … post launch requirements of our Digital Customers. These include Digital ASM, Digital Run and Digital Operations – spanning L1 to L3 application support, incident and problem management, minor enhancements, release support, production reliability and continuous improvement across customer journeys, commerce, CRM, ERP, SaaS and COTS products, data platforms, APIs ...

root cause, not just symptom resolution and coordinate resolution activity across internal teams and third‐party resolver groups Identify patterns and trends that require problem management or service improvement Provide day‐to‐day technical coaching to Level 1 Engineers and Service Desk Analysts, supporting them in developing structured … trusted working relationships with resolver teams and service owners Identify opportunities to improve tools, processes, and automation and input into service improvement plans and problem‐reduction initiatives Promote a culture of accountability, learning, and technical excellence What we expect of you 2-3 years of experience in a similar ...

/P2 major incident investigations, technical recovery and stakeholder communications. - Monitor SLA/KPI performance, incident queues and service quality. - Drive root-cause analysis, problem management and permanent incident resolution. - Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans. - Oversee secure infrastructure builds, patching, maintenance and configuration … team leadership within managed services or IT outsourcing. - Strong experience managing 2nd and 3rd Line infrastructure support teams. - Demonstrable P1/P2 major incident management and technical escalation experience. - Advanced troubleshooting across Wintel, virtualisation, storage, networking and database dependencies. - Strong knowledge of ITIL Incident, Problem, Change, Configuration ...