251 to 275 of 429 Problem Management Jobs

Entra ID Support identity and access in Entra ID MFA, self-service password reset and Conditional Access issues working with Information Security Endpoint management (Intune, Autopilot, Apple): Manage the Windows and Apple device lifecycle through Microsoft Intune Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management: Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

Entra ID • Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple) • Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected • Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management • Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints • Shift work left: write ...

supporting both corporate and personal iOS, Windows, and macOS devices. This role will drive the development of secure access solutions, work closely with Product Management on backlog refinement and prioritisation, and ensure an optimal balance between security, scalability, and user experience. \n \n 2. Key Responsibilities … work with vendors to improve product capabilities. \n Provide technical leadership for ZTNA engineering initiatives and roadmap delivery. \n Manage complex technical issues, problem management activities, and L3 support escalations. \n Build and maintain technical documentation, including solution designs, release notes, testing documentation, and operational procedures. \n Collaborate ...

supporting both corporate and personal iOS, Windows, and macOS devices. This role will drive the development of secure access solutions, work closely with Product Management on backlog refinement and prioritisation, and ensure an optimal balance between security, scalability, and user experience. \n \n 2. Key Responsibilities … work with vendors to improve product capabilities. \n Provide technical leadership for ZTNA engineering initiatives and roadmap delivery. \n Manage complex technical issues, problem management activities, and L3 support escalations. \n Build and maintain technical documentation, including solution designs, release notes, testing documentation, and operational procedures. \n Collaborate ...

doing: Managing the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation. Oversee day-to-day service delivery, approvals and major incidents, coordinating technical teams, stakeholder communications and priorities … capacity. Build strong business relationships, understand requirements and maintain IT governance, clear service ownership and support arrangements, including monthly account audits across applications. Lead problem management and continuous improvement, ensure new or changed services are operationally ready, and translate requirements into ServiceNow user stories. What we’re looking ...

DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also … week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft ...

Developed Vetting Job Overview UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Leidos 2nd line engineers conduct reactive and proactive … down by the customer. Technical Support Skills Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals deployment, configuration and management in a secure environment. Have excellent knowledge of Virtualized Environments such as VMware and Hyper‐V, with knowledge of VMware horizon being an advantage; Have ...

High DV Developed Vetting UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Leidos 2nd line engineers conduct reactive and proactive … customer. Provide Second line technical support: Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals deployment, configuration and management in a secure environment. Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware horizon being an advantage; Have excellent ...

ViaSat Inc. is seeking a Problem Resolver to join the Problem Management Practice. You will own end-to-end incident and problem investigations in the L Band/Ka Band satellite services domain and drive root-cause analysis to deliver permanent fixes. You will lead complex ...

Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Role Overview … ensure that the D365 system is smooth running and optimised Subject matter expert in D365 Finance & Operations and support the team in operational management of the tool and infrastructure Develop, build and manage integrations with the system Create and maintain documents for IT systems and assist building ...

ADMS Solutions & Support Engineer Location: Hybrid/Remote (Europe) Powering the grid requires unwavering reliability. As a Solutions & Support Engineer for our Advanced Distribution Management System (ADMS) software, you ensure critical energy infrastructure across the Nordics operates smoothly every single day. You are a collaborative problem-solver with … deep technical expertise in enterprise software, dedicated to delivering exceptional support for mission-critical infrastructure. Key Responsibilities Implement Advanced Distribution Management Systems (ADMS) solutions and own technical deliverables across project lifecycles. Partner with utility customers to translate operational requirements into configured software architectures and network data models. Provide Level ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

level is most often performed at the Civil Service job grade of: EO (Executive Officer) HEO (Higher Executive Officer) Skill Description Asset and configuration management Level: Awareness You can: track, log and correct information to protect assets and components Continual service improvement Level: Working You can: identify process optimisation … opportunities with guidance, and contribute to the implementation of proposed solutions Customer service management Level: Practitioner You can: resolve user requests, maintaining a high level of customer service deal with complex complaints use empathy to understand and meet customer needs IT service reporting Level: Working You can: produce relevant ...

making and continuous improvement. Manage stakeholder relationships across technical and business teams. Anticipate future technology trends and identify opportunities for platform enhancement. Promote product management best practice and contribute to wider communities of practice. Essential Skills & Experience Technical Expertise Candidates should demonstrate strong experience across four or more … pipeline automation Tooling including: Helm Terragrunt Git ArgoCD Government cloud security standards: NIST OWASP CIS NCSC BASH scripting Python development RESTful microservices IT Service Management (ITSM) Leadership & Product Management Proven ability to lead teams in the design, implementation, administration and support of infrastructure services. Strong ownership mindset with ...

Networks Function such as Network Security, Network Operations and Network Projects in addition to collaborating closely with other colleagues within the Information Management Area. The ideal candidate will possess ITIL Certification and have experience of working in an ITIL driven environment demonstrating clear understanding of the ITIL Framework … role. What we’re looking for from you ITIL Foundation (ideally V3 or above) Experience of implementing ITIL Based practises such as (Incident, Change, Problem Management, CSI) Awareness and understanding of Project Management Methodologies such as PRINCE2, Agile and Lean. A positive can do attitude, capable ...

Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you’ll help design, implement, transition and support Microsoft-led cloud solutions that are secure, scalable and commercially sound. This role is ideal for someone … thrives in a multi-customer environment, enjoys being a trusted technical advisor, and has hands‐on experience across Microsoft 365, Azure, Entra ID, endpoint management and cloud security. What You’ll Be Doing Deliver 2nd/3rd line BAU support for Microsoft cloud services, escalated incidents, service requests, changes ...

Location Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire About the Role Capital One is searching for an Incident and Problem Manager to join our UK Technology Operations Centre (TOC) team. The TOC is dedicated to the effective management, coordination, and communication of all major and critical incidents … response will be a prominent feature of this role so relevant experience in these areas is preferable. The successful candidate must have strong Incident Management experience, a Technology background and experience in utilising AI to remove TOIL and add value. Exceptional communication skills and the ability to display ...

guided. Potential to be assigned to project teams during the holidays under guidance of the senior engineer team. Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate. Qualifications and skills GCSE Grade 5 or above in Maths and English … devices. Ability to work independently and as part of a team under pressure. Impeccable attention to detail and commitment to quality. Technical troubleshooting and problem management skills. Interpersonal skills sufficient to assist non-technical users of IT. Ability to assess and re-prioritise workloads when circumstances or demands ...

maintain Microsoft Azure services to agreed availability, performance, and security standards, including monitoring, patching and updates (where applicable), backup and restore processes, capacity management, and lifecycle governance. Act as a senior technical escalation point for cloud services incidents and problems, driving effective triage, root‐cause analysis, remediation, and preventative … achievable. Network, Connectivity & Operations Manage and maintain the Cisco Meraki environment (switching, wireless, and security appliances as applicable), ensuring consistent configuration, monitoring, firmware lifecycle management, and secure network access aligned to agreed standards. Ensure network and cloud service incidents are logged, tracked, and resolved within agreed response and resolution ...

post-incident reviews Perform maintenance activities including patching, backup restores, and controlled changes Identify recurring issues and contribute to root cause analysis and problem management Create and maintain knowledge articles, technical documentation, and operational runbooks Coach and support 1st Line engineers by sharing knowledge and repeatable solutions Maintain … experience in an IT support role, ideally within a Managed Service Provider (MSP) Experience working in an ITIL-based service environment and following change management processes Strong troubleshooting skills across Microsoft Azure, Microsoft 365, Windows, networking, hardware and software Experience using ticketing, monitoring and remote support tools Excellent communication ...

post-incident reviews Perform maintenance activities including patching, backup restores, and controlled changes Identify recurring issues and contribute to root cause analysis and problem management Create and maintain knowledge articles, technical documentation, and operational runbooks Coach and support 1st Line engineers by sharing knowledge and repeatable solutions Maintain … experience in an IT support role, ideally within a Managed Service Provider (MSP) Experience working in an ITIL-based service environment and following change management processes Strong troubleshooting skills across Microsoft Azure, Microsoft 365, Windows, networking, hardware and software Experience using ticketing, monitoring and remote support tools Excellent communication ...

Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Role Overview … providing training to other technology teams including full documentation and walkthroughs Make appropriate changes and additions to the IT Systems infrastructure within Change management processes and SOX controls Respond in a flexible and adaptive to supporting business requirements, when ad hoc requests are made Monitoring system performance to ensure ...

assist, you will be responsible for taking all relevant information from the client and passing it through to the engineering team. Responsibilities Incident & Request Management (2nd Line): Resolve escalated incidents and service requests from 1st Line, applying structured troubleshooting to restore service quickly and effectively. Service Level Management … where necessary. Event, Monitoring & Proactive Support: Investigate and remediate alerts from RMM and monitoring platforms, proactively addressing risks, performance issues, and potential security concerns. Problem Management Contribution: Identify recurring issues and underlying causes, contributing to root cause analysis and long-term fixes to reduce repeat incidents. Knowledge Management ...

assist, you will be responsible for taking all relevant information from the partner and passing it through to the engineering team. Responsibilities Incident & Request Management (2nd Line): Resolve escalated incidents and service requests from 1st Line, applying structured troubleshooting to restore service quickly and effectively. Service Level Management … where necessary. Event, Monitoring & Proactive Support: Investigate and remediate alerts from RMM and monitoring platforms, proactively addressing risks, performance issues, and potential security concerns. Problem Management Contribution: Identify recurring issues and underlying causes, contributing to root cause analysis and long-term fixes to reduce repeat incidents. Knowledge Management ...

Role Our client, a leading organisation in a highly regulated aerospace and defence environment, is looking for an experienced L2/L3 Application Management Services (AMS) specialist to join its operational support function. You will act as an escalation point for complex technical issues, working closely with business stakeholders … stakeholders informed throughout the ticket lifecycle Perform root cause analysis on recurring and major incidents, maintain known error records and drive preventive actions through problem management Support service requests, including access, configuration, data updates, housekeeping and catalogue-driven fulfilment Coordinate change and release activities: impact assessment, RFC creation ...