301 to 325 of 432 Problem Management Jobs

security is designed and implemented into all core IT technologies Comply with Company polices and procedure processes such as change control and release management Support the major incident process and problem management to ensure root causes of issues are identified and that effective mitigations are applied Provide … expertise in system administration of Linux and Microsoft technologies, including the patching, securing and monitoring of such systems. Understanding of CI/CD pipeline management Detailed knowledge of networking infrastructure, communication protocols and security is desirable Demonstrable expertise in web delivered application topologies, including IIS and related technologiesThe environment ...

teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem‐solving and troubleshooting technical and software issues, able to recognize, investigate, and escalat[e] client‐reported issues related to our platforms. Responsibilities Providing support … Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers’ web‐based offerings Problem management with a focus on wide‐scale technical issues Requirements Languages: fluency in English and German or French is a must. Any other European ...

service level expectations. Resolve & Escalate – Quickly diagnose and resolve application issues; assess risk and impact of production incidents and escape to business and technology management in a timely manner. Release & Deploy – Participate in application releases across the full lifecycle — from development and testing through to production deployment — and conduct … supporting business applications and their operating environments. Proficiency in programming or scripting languages , with the willingness and ability to continue learning. Demonstrated analytical and problem-solving skills — able to filter, prioritise, and validate complex information from multiple sources. Experience with issue tracking, reporting, and problem management tools ...

Code, ensuring secure-by-default, supportable and scalable outcomes. Administer Entra ID, Microsoft 365 and hybrid identity, including RBAC, PIM, Conditional Access, group management and privileged account governance to reduce attack surface and enforce least privilege. Own Azure DevOps and GitHub pipelines, repositories, automation and certificate provisioning to deliver … resilient cloud platforms enable engineering, manufacturing and commercia l in a high-performance environment. Awareness of cloud governance, FinOps, ITIL change/incident/problem management and data classification. Strong hands-on Azure engineering across compute , networking ( vNET/gateways), storage, AVD and platform services. Entra ID/ ...

point for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot, and related services, resolving complex incidents and problems. Lead root cause investigations and problem management activities, driving preventative actions and continuous service improvement. Define and maintain Microsoft 365 governance, technical standards, documentation, and operational processes that support … senior escalation point, confidently diagnosing and resolving complex issues across Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot, and related technologies. A proactive problem‐solver with experience applying structured troubleshooting, root cause analysis, and continuous improvement practices to enhance service performance, stability, and user experience. An effective collaborator ...

explain technical issues and trade‐offs to both technical and non‐technical audiences. Nice to have Experience supporting production platforms (monitoring, incident response, problem management, change control). Exposure to hybrid connectivity and on‐premises environments (Active Directory, DNS, firewalls, proxies). Exposure to migration projects (server, database ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

looking for a Trading Application Engineerto join our high profile client. Our client is and independent research business and a well-known Algo Order Management and Execution Business. They operate as an independent strategic partner to investment businesses by offering insight and guidance through their powerful network of intellectual … links, messaging middleware etc.).Identification and mitigation of risks to service delivery and proactive resolution of issues before they impact service levels. Incident and problem management, including root cause analysis and follow up. Coordination of all relevant parties during client facing outages. Timely escalation of complex issues ...

Location: Huntingdon, UK Clearance: High DV 'Developed Vetting' You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, supporting Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … incidents. Experience in ITIL ICT service delivery on critical infrastructure. Experience working under pressure to meet deadlines while handling multiple priorities. Experience in patch management including analysis and deployment. Key Duties System Support & Ticket Resolution – Utilise technical expertise to keep the Core Network estate online and running smoothly, ensuring ...

University of Salford’s Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine ITIL/ITSM expertise with analytical skills to identify root causes ...

value of digital, data and technology services while delivering outstanding outcomes for users and communities. What you will be doing Lead the operational management of business-critical applications, ensuring they remain secure, resilient, available and high performing. Define and deliver application operational strategies and roadmaps aligned to cloud strategy … priorities. Drive the adoption of cloud-native capabilities, automation and best practice to improve scalability, resilience and service value. Lead incident, major incident and problem management activities for applications, ensuring rapid resolution, root cause analysis and continual service improvement. Govern application change and release activities, ensuring updates ...

guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the reliability of our customer environments Support our customers through planned release management processes by planning, preparing, conducting … resolve technical problems, alongside updating knowledge bases to ease future issue diagnosis. Our ideal candidate will be a self-motivated professional with excellent time management and strong written and verbal communication skills, capable of engaging effectively at all organisational levels. Experienced in collaborating with service departments and operating within ...

Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments. Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces. Lead technical investigations during major incidents and act as an escalation point for operational issues. Analyse application … messaging and third-party systems. Work directly with customers during incidents, service reviews and technical workshops. Perform root cause analysis (RCA) and contribute to problem management activities. Develop and implement changes while ensuring technical governance and service continuity. Provide technical leadership and recommendations during service-impacting incidents ...

Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments. Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces. Lead technical investigations during major incidents and act as an escalation point for operational issues. Analyse application … messaging and third-party systems. Work directly with customers during incidents, service reviews and technical workshops. Perform root cause analysis (RCA) and contribute to problem management activities. Develop and implement changes while ensuring technical governance and service continuity. Provide technical leadership and recommendations during service-impacting incidents ...

complex hardware, network, and operational incidents Monitor and drive SLA, KPI, and incident resolution performance across IT support services Oversee proactive maintenance, troubleshooting, and problem management activities Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements Maintain and improve support processes, documentation … issues, including GPU‐based systems, fiber networks. Solid understanding of data center operations, server platforms, and enterprise networking principles. Practical experience with IT service management processes (ITIL/ITSM). Basic proficiency with Linux/Unix operating systems and command‐line tools. Proven ability to manage operational KPIs, incidents ...

continuous improvement and service stability. Operational standards are defined by the Client Support Operations Lead. Endpoint platform design and standards remain with EUC. Line management accountability sits with the Client Support Team Lead. Core Responsibilities Area Description Support Execution and Case Ownership Deliver incidents and service requests escalated from … ticket discipline. Understanding of joiner, mover, leaver processes, access governance, and controlled execution of user changes. Good understanding of ITIL-aligned incident, request, and problem management practices. Strong communication, stakeholder handling, and troubleshooting skills in business-facing environments. Ability to work in a process-led operating model with ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

Power Platform. The role ensures the stable and effective operation of these platforms by combining functional analysis with application support, covering incident and request management, functional design and configuration, project and change support, testing, and end-user training, to deliver solutions aligned to business needs and drive operational value. … what you’ll be doing: Create andmaintainapplication-relatedoperational reports Complete all work in line with ITIL processes, in particular,Change, Incident, Service Request and Problem Management processes, as defined by IT Service & Operations. Work with business functions andtheDevOps Team to ensureappropriate levelsof automation, capacity,availability,securityand continuityarein place ...

Global Technology team, you will be a key contributor on the infrastructure side of the team, supporting the cloud infrastructure that underpins Portfolio Management capabilities for the Fixed Income business. You will help build, manage, and support the AWS infrastructure for various portfolio management services — including what … reliable, scalable, and production-ready. You will be part of a cross-functional team of engineers and product owners building the Spectrum Portfolio Management Fixed Income product, working primarily on a large, Terraform-driven estate on AWS, with the opportunity to grow into server-side development in Java (Spring ...

triggers Support and administer SSIS, SSRS and SSAS environments Automate routine administration tasks using PowerShell Work within ITIL-driven change, release, incident and problem management processes Collaborate with development and infrastructure teams on database design and optimisation initiatives Required Experience Extensive experience as a SQL Server DBA within … Server Analysis Services (SSAS) SQL Server Backup and Recovery Database Upgrades and Migrations PowerShell scripting experience Windows Server administration knowledge Excellent communication and stakeholder management skills High Availability & Disaster Recovery Experience Candidates should have hands-on experience with: AlwaysOn Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies ...

triggers Support and administer SSIS, SSRS and SSAS environments Automate routine administration tasks using PowerShell Work within ITIL-driven change, release, incident and problem management processes Collaborate with development and infrastructure teams on database design and optimisation initiatives Required Experience Extensive experience as a SQL Server DBA within … Server Analysis Services (SSAS) SQL Server Backup and Recovery Database Upgrades and Migrations PowerShell scripting experience Windows Server administration knowledge Excellent communication and stakeholder management skills High Availability & Disaster Recovery Experience Candidates should have hands-on experience with: AlwaysOn Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

Engineering Team Lead At-a-Glance Senior hands-on leadership role spanning people management, architecture, and delivery C#, Java or similar modern backend stack within a distributed, cloud-native environment Hybrid working, Belfast-based Join a globally operating business at Manager level, with real influence over engineering standards … Managers to maintain team velocity Mentor and coach engineers, supporting performance reviews, career development, and skills growth across the team Contribute to incident and problem management, supporting investigation and resolution of production issues where required What You'll Need Essential: Proven experience leading a software engineering team ...

your next challenge and the opportunity to make a real impact? As our IT Operations Manager, you'll lead the day-to-day management of our 2nd and 3rd Line Support teams, ensuring the delivery of a reliable, efficient and customer-focused IT service across the business. … Support teams, setting clear objectives and driving high levels of service performance. Managing IT operations, including incidents, requests, service levels, infrastructure availability and asset management across the business. Working closely with the Service Desk, Projects, Platforms, Data Engineering and Data Science teams to deliver seamless support and successfully transition ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...