326 to 350 of 429 Problem Management Jobs

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

cross-module dependencies without needing to be the configuration specialist for every module. Proven experience supporting complex live SuccessFactors environments, including production issue diagnosis, problem management, architectural remediation and service improvement. Strong understanding of SuccessFactors integration patterns, APIs, SAP Integration Suite/CPI and integration with …/S/4HANA and third-party platforms. Experience developing and reviewing solution architectures, design principles, roadmaps and architectural recommendations. Experience of SuccessFactors release management and assessing the impact of SAP's release lifecycle on enterprise solutions. Strong understanding of security, roles, data, integration and non-functional considerations across ...

cross-module dependencies without needing to be the configuration specialist for every module. Proven experience supporting complex live SuccessFactors environments, including production issue diagnosis, problem management, architectural remediation and service improvement. Strong understanding of SuccessFactors integration patterns, APIs, SAP Integration Suite/CPI and integration with …/S/4HANA and third-party platforms. Experience developing and reviewing solution architectures, design principles, roadmaps and architectural recommendations. Experience of SuccessFactors release management and assessing the impact of SAP's release lifecycle on enterprise solutions. Strong understanding of security, roles, data, integration and non-functional considerations across ...

ownership and accountability; ensure platforms are resilient, secure, scalable, supported and cost-effective; define and monitor reliability, experience and operational measures; drive incident learning, problem management and continuous improvement; manage lifecycle decisions including investment, modernisation, consolidation and retirement. Adoption, value and commercial management Drive measurable enterprise adoption … manufacturing or commercial technology environments. Experience managing commercial relationships with major cloud, AI or technology platform providers. Experience applying platform economics, consumption management or technology financial management. MBA, advanced technical degree or equivalent senior leadership experience. External speaking, publishing or participation in platform engineering and digital product communities. Recognised ...

Technical Account Manager to act as the dedicated technical partner for Era4 customers throughout their lifecycle. This role combines technical infrastructure expertise with relationship management, service governance and operational coordination to ensure customers achieve maximum value from Era4's AI and HPC platform services. Key Responsibilities: Customer Relationship Management … contact for Era4 customers, building deep familiarity with their workload patterns, performance and capacity needs, and operational requirements. Own onboarding and Technical Account management and the ongoing development of Era4's Customer Onboarding and Engagement Model. Run regular touch point calls and service reviews, presenting SLA performance, capacity utilisation ...

service standards, manage customer issues and work closely with internal technical and project teams to continually improve service delivery. Key Responsibilities Manage and drive problem records through to resolution. Monitor service performance, system capacity and trends. Produce and present customer-facing service reports. Support customer onboarding and new project … attention to detail. A proactive, analytical approach with the ability to manage competing priorities. Desirable: Experience with application support, Jira, Zendesk, change/problem management, BI tools or software development environments. What's on Offer? Salary up to £35,000. Company-funded healthcare plan. Life assurance and company ...

service standards, manage customer issues and work closely with internal technical and project teams to continually improve service delivery. Key Responsibilities Manage and drive problem records through to resolution. Monitor service performance, system capacity and trends. Produce and present customer-facing service reports. Support customer onboarding and new project … attention to detail. A proactive, analytical approach with the ability to manage competing priorities. Desirable: Experience with application support, Jira, Zendesk, change/problem management, BI tools or software development environments. What's on Offer? Salary up to £35,000. Company-funded healthcare plan. Life assurance and company ...

module dependencies without needing to be the configuration specialist for every module. \n Proven experience supporting complex live SuccessFactors environments, including production issue diagnosis, problem management, architectural remediation and service improvement. \n Strong understanding of SuccessFactors integration patterns, APIs, SAP Integration Suite/CPI and integration with …/4HANA and third-party platforms. \n Experience developing and reviewing solution architectures, design principles, roadmaps and architectural recommendations. \n Experience of SuccessFactors release management and assessing the impact of SAP's release life cycle on enterprise solutions. \n Strong understanding of security, roles, data, integration and non-functional ...

teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and elevate client-reported issues related to our platforms. … Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers’ web-based offerings Problem management with a focus on wide-scale technical issues Requirements Languages: fluency in English and Spanish is a must. Any other European language ...

Code, ensuring secure-by-default, supportable and scalable outcomes. Administer Entra ID, Microsoft 365 and hybrid identity, including RBAC, PIM, Conditional Access, group management and privileged account governance to reduce attack surface and enforce least privilege. Own Azure DevOps and GitHub pipelines, repositories, automation and certificate provisioning to deliver … resilient cloud platforms enable engineering, manufacturing and commercia l in a high-performance environment. Awareness of cloud governance, FinOps, ITIL change/incident/problem management and data classification. Strong hands-on Azure engineering across compute , networking ( vNET/gateways), storage, AVD and platform services. Entra ID/ ...

Overview: The Senior Director, IT Products, Clinical Pharmacology Services & Laboratories leads technology product management and innovation for Fortrea’s Clinical Pharmacology Services (CPS) business — its clinical research units (clinics) where participants are hosted and dosed, and its bioanalytical and clinical laboratories. This leader owns the product strategy, roadmap … follow‐up. Provide strategic ownership of early‐phase clinical platforms such as ClinSpark — protocol build, eSource capture, barcode‐driven workflows, timepoint and window management, and integration to EDC, safety, and data platforms. Ensure bedside and point‐of‐care technologies (vitals, ECG, telemetry, wearables, mobile and tablet capture, labeling ...

establish working relationship with third party suppliers and Trust staff in the ordering, processing and installation of endpoint IT equipment and the management of equipment being retired. The role requires previous experience of Digital Service Desk 1st line support. This ensures relevant Digital processes are understood. A knowledge … Qualifications Relevant experience in relation to the job description IT Literate and practical experience of Windows software, e.g. Word, Excel, etc. Application incident and problem management skills Understanding of NHS data standards and NHS data items. Understanding of equality and diversity issues and how this affects patients, visitors ...

service operation. This is a senior individual contributor role within our AI and Advanced Analytics Team, providing technical direction and mentoring without assumed line-management responsibility. Your focus is the service layer and creator experience. About the role Shape the Copilot Studio roadmap and configuration standards, balancing creator needs … operational acceptance criteria. Coach engineers and agent creators, improve self-service support and collaborate with product, governance, architecture, cyber security, data, risk, infrastructure, service management and supplier colleagues. Assess emerging capabilities and use feedback, telemetry and lessons learned to guide controlled adoption. Support audit and assurance, complete mandatory learning ...

teams, Field Engineers, 3rd Line Support and external suppliers. Escalate cases appropriately, providing clear technical handovers and documentation. Contribute to root cause analysis, problem management and continuous service improvement. Maintain accurate case records and ensure service levels are met. Skills, Knowledge & Expertise Experience with Windows Desktop ...

ticket discipline. Understanding of joiner, mover, leaver processes, access governance, and controlled execution of user changes. Good understanding of ITIL-aligned incident, request, and problem management practices. Strong communication, stakeholder handling, and troubleshooting skills in business-facing environments. Ability to work in a process-led operating model with ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

contract £430 a day inside IR35 via Umbrella - 575 Euros a day Description: Technical Delivery Lead Azure Cloud Leadership Lead the design, implementation, and management of Azure cloud solutions. Drive cloud migration and modernization initiatives from on-premise to Azure. Ensure Azure environments are secure, scalable, resilient, and cost … effective. Vendor Release & Deployment Management Coordinate and manage vendor application releases across development and production environments. Review release documentation, implementation plans, and rollback procedures. Lead deployment activities and ensure successful execution of release schedules. Assess release impacts on infrastructure, integration points, and business services. Work closely with vendors ...

presentable and highly organised individual, with a keen attention to detail and a methodical approach to their work including a logical approach to problem solving. An effective communicator, able to deal with colleagues and potentially suppliers in a professional and confident manner. Must have the ability to prioritise … knowledge as appropriate. Ideally from a Second/Third line support background – Desktop Services/Server Support Experience of root cause fault analysis and problem management on Microsoft services based infrastructure. Experience in managing and implementation of network devices and firewalls Experienced with supporting with a wide variety ...

operations, lead major incident resolution, enforce rigorous security posture, and champion compliance within BPSS-governed and enterprise‐scale environments. Key Responsibilities Technical Leadership & Incident Management Serve as the senior Subject Matter Expert (SME) and primary escalation point for L3 network and security incidents, troubleshooting complex multi‐technology outages through … root cause analysis (RCA). Oversee enterprise incident, change, and problem management processes, ensuring strict alignment with SLAs, operational resilience, and Change Advisory Board (CAB) governance. Lead scheduled hardware/software lifecycle upgrades, firmware patching, and configuration hardening across all edge, campus, and core infrastructure. Provide escalation coverage ...

industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions. Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most cost efficient IS solutions/services for the business. Ensures solution documentation and training … existing SAP solutions/services. Consults the users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility. Provides guidance to IS project management and IS delivery unit team ...

gaining practical experience through meaningful work and real responsibility. Support the investigation of recurring service issues and help identify opportunities for improvement. Assist with problem management activities, including maintaining records of known errors and improvement actions. Work with engineers to understand the root causes of service issues … operational handover. Work with colleagues across the Support Team to improve processes, tools and service reliability. Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning. Training Apprenticeship will be delivered virtually through online interactive sessions (normally two hours ...

Trading Job Title: Automation Site Reliability Engineer (SRE) – Fixed Income Trading Location: London AMS is the world’s leading provider of Talent Acquisition and Management Services. Our Contingent Workforce Solutions (CWS) service, partner with Deutsche Bank to support contingent recruitment processes. On behalf of Deutsche Bank, we are looking … such as Grafana and Geneos. Troubleshoot complex production issues, drive root cause analysis and improve system resilience, performance and scalability. Support change, incident and problem management processes, maintaining clear technical and operational documentation. Skills and qualifications: Proven experience in SRE, Production Engineering, DevOps or production automation roles. Demonstrable ...

Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed … such as Grafana and Geneos. Troubleshoot complex production issues, drive root cause analysis and improve system resilience, performance and scalability. Support change, incident and problem management processes, maintaining clear technical and operational documentation. The skills you'll need: Proven experience in SRE, Production Engineering, DevOps or production automation ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...