Technical Architect - Lead (UC & CC)
- Location
- Greater London, England, United Kingdom
with CRM, ticketing and line-of business systems Knowledge of the Microsoft Modern Work and Dynamics ecosystems, especially Teams and the Power Platform. Business Process Automation including integrations to 3rd party systems Experience of Luware or Zoom Contact Centre solutions Microsoft Teams Phone, AudioCodes and SBC/telephony integration … escalation for project engineers Track team performance, monitor individual and team goals, conduct regular one-to-ones and provide constructive feedback to drive continuous improvement, ensuring team members accurately record their activity in a timely manner Identify skill gaps within the team and work with the Director of Modern ...