26 to 46 of 46 Service Management Jobs in the East of England

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing … exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting over … hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … commercial evaluations. Approve and govern system changes, ensuring security, architecturalintegrityand operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

Deputy Director of IT to play a pivotal role in shaping the future of technology services.This is far more than a traditional infrastructure or service delivery role. You'll lead the IT Support and Infrastructure functions, drive service improvement, strengthen cyber resilience, and help deliver a modern digital … genuine ownership of technology operations. The Opportunity Reporting into the Director of Technology Innovation & Development, you'll take responsibility for end-to-end IT service delivery, ensuring technology services are reliable, secure and user-focused. You'll lead experienced technical teams while championing best practice across service management ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

Server administration. Active Directory, Group Policy, DNS, and DHCP administration. PowerShell scripting and automation. VMware vSphere and/or Microsoft Hyper-V. Windows patch management and OS lifecycle management. Server build, deployment, and operational acceptance processes. Monitoring and troubleshooting enterprise environments. Security hardening and vulnerability remediation. Experience with Microsoft … Endpoint Configuration Manager (SCCM/MECM) and Windows update technologies is desirable. Professional Skills Excellent problem-solving and analytical abilities. Strong communication and stakeholder management skills. Ability to work independently and within agile delivery teams. Experience operating within ITIL-based service management environments. Strong documentation and knowledge ...

Hybrid Benefits £: Competitive salary Contributory Pension Scheme (up to 10.5% company contribution) 6 times salary ‘Life Assurance’ with pension 25 days holiday (increasing with service) + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Car/Car allowance Company bonus scheme 5% (discretionary … product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle. Works closely with the Programme Management Office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle. ...

more for patients, healthcare professionals, our partners, and our employees. ****The Team****The role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. … work with SAP and other cloud-based platforms.The role combines leadership and hands-on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports ...

project stakeholders to deliver innovative digital solutions. The role combines strategic architecture leadership with hands-on oversight of system integration, technical delivery and service improvement activities What You'll Be Doing As Lead Solutions Architect you will: Lead the design, implementation and continuous improvement of business applications, integrations … suppliers to ensure solutions are delivered effectively and transitioned smoothly into live service. Promote best practice in integration, testing, information governance, cyber security and service management. Identify opportunities to use emerging technologies and innovative approaches to improve service delivery and organisational efficiency. About You We're looking ...

role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development. You will be onsite full time in Hemel for 6 months, you will then … structured, ITIL-aligned environment. Investigating and resolving technical issues and contributing to root-cause analysis. Monitoring live services to ensure consistent performance against agreed service levels. Contributing to infrastructure improvements, project activity, testing and release support. Producing and maintaining clear technical documentation to support day-to-day operations. What ...

this could be the ideal opportunity for you. The Role As a Scheduler, you will be responsible for planning, coordinating, and monitoring all change management and provisioning activities across multiple client environments. You will ensure that engineers, equipment, suppliers, and client requirements are aligned to deliver services within agreed … timescales and service levels. You will act as a central point of coordination, proactively managing schedules, identifying potential delays, and ensuring work progresses smoothly from request to completion. No two days are the same. One moment you may be scheduling engineering resource for a major deployment, the next ...

profile defence sector client on a contract basis. The successful candidate will be responsible for the implementation, administration, and optimisation of enterprise monitoring and management platforms, ensuring the availability, performance, and security of critical infrastructure and services. Key Skills & Experience Strong hands-on experience with SCOM (System Center Operations … Microsoft infrastructure technologies, including Windows Server, Active Directory, Group Policy, DNS, DHCP, and Azure services Experience configuring and managing monitoring, alerting, reporting, and performance management solutions Good understanding of networking technologies, including TCP/IP, routing, switching, firewalls, VPNs, and network troubleshooting Experience supporting complex enterprise environments and resolving ...

time temporary position offering hybrid working arrangements and an immediate start. You will play a key role in supporting customers and internal stakeholders, ensuring service requests and maintenance issues are logged, monitored, and resolved efficiently. Your New RoleAs Helpdesk Administrator, you will be responsible for providing first-line administrative … support to customers and engineers, ensuring all service requests are managed effectively. Key responsibilities will include: Logging, updating and managing service requests through the helpdesk system Acting as the first point of contact for customer enquiries via telephone and email Allocating jobs and coordinating engineer attendance to meet ...

growing technical engineering team. This is a technically focused role supporting complex building services applications, fault investigation and product performance. Working alongside engineering, service and product teams, you'll provide expert technical support on mechanical products integrated with Building Management Systems and controls. This is not a sales … supporting customers and colleagues with fault diagnosis and product performance. Your responsibilities will include: Investigating technical issues relating to HVAC products, controls and Building Management Systems. Providing second-line technical support for complex customer enquiries. Analysing site reports, technical documentation and engineering drawings to identify root causes. Supporting fault ...

data, and end-user support.* Ensure alignment with global cybersecurity standards, IT policies, and regulatory compliance (e.g., data privacy, SOX).* Support regional risk management, audits, and business continuity planning.* Promote adoption of IT governance and architecture standards across the region.* Lead a distributed team of IT professionals … site support resources.* Manage vendor relationships and ensure contract adherence, service level compliance, and cost efficiency.* Develop a high-performance culture through coaching, development, and accountability.**Qualifications*** Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. MBA or similar business training preferred.* 15+ years ...

Duration: 12 months contract initially Rate: £472 per day all inc. (PAY through Umbrella) Role Description: Jira & Confluence Administration Responsibilities Administer Jira Software, Jira Service Management (JSM), and Confluence environments Configure and maintain projects, issue types, workflows, screens, field configurations, permissions, notification schemes, and security schemes. Create … Jira, Confluence, and JSM platforms. Troubleshoot platform, workflow, permission, and integration issues. Monitor application of health, performance, backups, and maintenance activities. Handle incident, service request, and enhancement activities within defined SLAs. Support user onboarding, training, and documentation. Work with JCMA and CCMA migration tools. Required Skills Jira Software Administration ...

stakeholders, end users, SMEs, and internal/external teams to understand business needs and translate them into functional ERP requirements. Lead incident, problem, and service management, including triage, root-cause analysis, vendor coordination, and ensuring timely resolution. Perform ERP configuration, master data maintenance, interface monitoring, and support change … release, and environment management while maintaining strong data quality and governance. Drive process optimisation and continuous improvement by mapping current processes, designing future-state solutions, supporting deployments, and developing automation, reports, and KPIs. Ensure compliance with IT controls, security, and audit requirements while providing user support, training, documentation ...

include: Providing 2nd Line support across enterprise storage and backup environments. Supporting and administering NetApp storage and Cohesity backup platforms. Investigating and resolving incidents, service requests and problem tickets within agreed SLAs. Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis. Administering NAS and SAN environments. Supporting … storage and backup hardware. Raising and presenting Change Requests in accordance with established change processes. Maintaining technical documentation and working procedures. Supporting continuous service improvement initiatives. Sharing knowledge and technical expertise with other members of the team. What We're Looking For We're particularly interested in candidates with ...

include: Providing 2nd Line support across enterprise storage and backup environments. Supporting and administering NetApp storage and Cohesity backup platforms. Investigating and resolving incidents, service requests and problem tickets within agreed SLAs. Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis. Administering NAS and SAN environments. Supporting … storage and backup hardware. Raising and presenting Change Requests in accordance with established change processes. Maintaining technical documentation and working procedures. Supporting continuous service improvement initiatives. Sharing knowledge and technical expertise with other members of the team. What We're Looking For We're particularly interested in candidates with ...

achieving this through our mission to treat core digital platform and services as code, automate everything, drive towards zero business impacting incidents and embrace service management. The Senior Analyst Programmer role focuses on the analysis, support, maintenance, and development of company-wide web applications while adhering to structured best … services using WCF and Web API. Proficiency with Visual Studio (2022 or newer) and TFS (DevOPS 2022). Experience in Change and Incident Management environments with strict SLAs. Ability to coordinate application releases and ensure seamless implementation processes. Familiarity with both Agile and Waterfall project delivery methodologies. Hands ...