51 to 75 of 91 Service Management Jobs in the East of England

lead a small team of engineers delivering and supporting secure IT systems for one of our key customer contracts. This isnt a traditional service-management role. Youll combine technical leadership, people management and hands-on engineering, taking ownership of delivery while remaining close enough to the technology … line support capability Experience with system design, integration and implementation Experience leading, mentoring or providing technical direction to other engineers Strong customer and stakeholder management skills Ability to prioritise technical work and make sound decisions around risk, security and delivery Willingness and eligibility to undertake Developed Vetting (DV) longer ...

Analyst will include: Administering and maintaining server Managing backups Supporting Microsoft 365, Active Directory Managing application configuration Troubleshooting application issues Managing incidents, service requests, problems and changes in line with ITIL principles. Maintaining SLA performance Maintaining accurate IT asset and configuration records. Ensuring incidents and changes are fully documented … appropriately managed. Providing a professional and customer-focused IT support service across the site. Supporting validated and regulated computer systems throughout their lifecycle. Participating in user requirements gathering, risk assessments, validation planning and test execution. Maintaining documentation Supporting internal and external audits and regulatory inspections Ensuring data integrity, system ...

passionate about technology and enjoy helping people? If so, Bidwells is looking for an enthusiastic IT Support Engineer to join our friendly Service Desk team based at our head office in Cambridge, where you'll be the go-to person for resolving IT issues and keeping our colleagues connected … productive. In this people-facing role, your excellent customer service skills will shine as you provide responsive and professional 1st and 2nd line support across the business. This is a hands-on, varied position that blends user support with hardware and software management, system administration, and involvement ...

based inPeterboroughand requires3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day-to-day support and driving improvements to business-critical SharePoint … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

requires 3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day-to-day support and driving improvements to business-critical SharePoint solutions … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

Cisco Telephony and Video Conferencing projects. Act as an SME for Cisco Unified Communications technologies. Troubleshoot and resolve complex incidents and support major incident management activities. Conduct root cause analysis and contribute to service improvement initiatives. Produce and maintain HLDs, LLDs, and operational documentation. Perform hardware and configuration … testing. Provide technical mentoring and knowledge transfer to engineering teams. Work closely with Defence stakeholders and service management teams to support important communications services. Essential Skills 5+ year's experience within Cisco environments. Strong expertise in: Cisco Unified Communications Manager (CUCM) v12.5 Cisco Unity Connection Cisco Jabber Cisco ...

busy Digital Services team. This role is ideal for someone with experience in IT device deployment, desktop support, endpoint services or IT asset management who enjoys a hands-on technical role supporting end users and delivering high-quality IT services. The Role You'll be responsible for the configuration … Supporting device rollouts, refresh programmes and new starter equipment requests Maintaining accurate asset records and inventory databases Logging, tracking and resolving IT incidents and service requests Supporting users with device setup and troubleshooting Managing stock levels of hardware and peripherals Updating service management and asset tracking systems ...

supporting deployments and environment refreshes, administering Azure subscriptions and security, and maintaining Azure DevOps CI/CD pipelines. Working closely with project and service teams, you'll help ensure the platform remains stable, secure, and well-governed while supporting ongoing transformation initiatives. Key Skills Strong experience supporting D365 Finance … Operations (F&O) Hands-on experience with Microsoft Lifecycle Services (LCS) Azure administration, subscriptions, access management and governance Azure Key Vault, certificates, service principals and managed identities Azure DevOps and CI/CD pipeline management PowerShell automation and deployment support Experience supporting business-critical production environments Desirable ...

requires 3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day‐to‐day support and driving improvements to business‐critical SharePoint solutions … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

operational and commercially focused function with customer satisfaction at the heart of everything we do. We work closely with the Sales team, Service Management and Project Practices to meet our customers’ expectations. The operation transacted 2 million items last year and configured 250,000 systems through our Technical … workload, resource allocation and workflow to ensure customer commitments and SLA targets are met. Monitor operational performance, escalating risks and resolving issues to minimise service impact. Maintain high standards of quality, accuracy and customer satisfaction. Support continuous improvement initiatives that enhance operational efficiency and service delivery. Build strong ...

significant data, analytics, climate and externally facing technology components. We are looking for a team member to bring expertise in all areas of product management, from supporting the early development of opportunities through to delivery. This is a delivery focused hands-on role; you will need to pay attention … concise and accurate progress reporting for the Programme Manager, the R&A & Data leader and senior stakeholders. Ensure delivered features are fully transitioned to Service Management and supported through their lifecycle. Work with fellow Product Delivery Leads and Product Managers to continuously improve our product and delivery management ...

root causes, aligning stakeholders, and ensuring sustainable resolution.Knowledge & Attributes :Bachelor’s degree or equivalent in Business, Information Technology, Data, Analytics, or a related field.Project management certification or demonstrable experience with structured delivery methodologies would be advantageous.Relevant technology, data, analytics, or IT service management certification, such as ITIL ...

aligning stakeholders, and ensuring sustainable resolution. Knowledge & Attributes Bachelor's degree or equivalent in Business, Information Technology, Data, Analytics, or a related field. Project management certification or demonstrable experience with structured delivery methodologies would be advantageous. Relevant technology, data, analytics, or IT service management certification, such ...

Solaris operating systems. - Diagnose complex storage incidents and provide effective technical resolutions. - Deliver storage changes in line with established ITIL Incident and Change Management processes. - Support planned out-of-hours migration, transformation and project activities where required. Storage Engineer Skills and Experience - 5-10 years' experience implementing, migrating … across Windows and Linux, including RHEL and SLES. - Knowledge of AIX and Solaris environments. - Strong troubleshooting and problem-solving skills. - Good understanding of ITIL Service Management, particularly Incident and Change Management. - Strong teamwork, communication and workload management skills. To apply, please send your CV by pressing ...

experience in SharePoint development and administration Strong troubleshooting and problem-solving skills Experience delivering SharePoint solutions within a business environment Excellent communication and stakeholder management skills A proactive mindset with a passion for continuous improvement Ability to work across both support and project-based activities Desirable Experience Power … Microsoft 365 technologies ITSM platforms and service management processes Business process improvement initiatives This is an excellent opportunity to join a well-established organisation undertaking a range of SharePoint and digital transformation initiatives whilst maintaining a healthy balance between project delivery and operational support. What you need ...

Line engineers. Your role will involve assisting high profile user community, and daily contact with customers and stakeholders utilising the IT Service Management Toolset. This post is fulltime office based. Our purpose is to make the world more sustainable by building trust in society through innovation. … technologies within a team that values the sharing of ideas to build a better service. Your role will involve the day-to-day support, management, and development of enterprise platforms, with responsibility for resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs. Managing and optimising ...

Polarion . Experience integrating PLM with engineering, MES and ERP systems. Experience with Azure-based PLM deployments . Strong Windows command-line and service management skills. Experience with Siemens upgrades, testing and production readiness. Excellent communication and stakeholder management skills. Knowledge of QAPS environments is desirable. Disclaimer … Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including ...

Polarion . Experience integrating PLM with engineering, MES and ERP systems. Experience with Azure-based PLM deployments . Strong Windows command-line and service management skills. Experience with Siemens upgrades, testing and production readiness. Excellent communication and stakeholder management skills. Knowledge of QAPS environments is desirable. Disclaimer … Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure ...

Bury St Edmunds. This is a fantastic opportunity to take ownership of the company's IT function, combining hands-on technical involvement with people management and strategic responsibility. You'll play a key role in shaping the company's technology roadmap and supporting the business as it continues … grow. Key Responsibilities: Managing and developing a team across IT infrastructure, service desk and business systems. Overseeing and improving IT infrastructure, networks, cloud services and cybersecurity. Oversee the company's ERP system and wider business applications, supporting upgrades and improvements. Act as the senior technical escalation point for complex ...

Polarion . Experience integrating PLM with engineering, MES and ERP systems. Experience with Azure-based PLM deployments . Strong Windows command-line and service management skills. Experience with Siemens upgrades, testing and production readiness. Excellent communication and stakeholder management skills. Knowledge of QAPS environments is desirable. #J ...

Polarion . Experience integrating PLM with engineering, MES and ERP systems. Experience with Azure-based PLM deployments . Strong Windows command-line and service management skills. Experience with Siemens upgrades, testing and production readiness. Excellent communication and stakeholder management skills. Knowledge of QAPS environments is desirable. #J ...

shaping and delivering a strategic technology roadmap that supports sustainable growth, operational excellence, and an enhanced customer experience. Working closely with leaders across Sales, Service, Operations, and Finance, you will ensure that technology investments deliver measurable business value and long-term scalability.The RoleThis is a highly visible leadership position … performance through technology.Leading business-wide transformation initiatives across multiple functions.Defining and maintaining the technology architecture and systems strategy.Overseeing enterprise platforms, including ERP, CRM, and service management systems.Establishing strong data governance, reporting, and business intelligence capabilities.Enabling data-driven decision making across commercial, operational, and financial functions.Managing technology vendors ...

shaping and delivering a strategic technology roadmap that supports sustainable growth, operational excellence, and an enhanced customer experience. Working closely with leaders across Sales, Service, Operations, and Finance, you will ensure that technology investments deliver measurable business value and long-term scalability. The Role This is a highly visible … Leading business-wide transformation initiatives across multiple functions. Defining and maintaining the technology architecture and systems strategy. Overseeing enterprise platforms, including ERP, CRM, and service management systems. Establishing strong data governance, reporting, and business intelligence capabilities. Enabling data-driven decision making across commercial, operational, and financial functions. Managing ...

servers within customer data centres and computer rooms. Maintain and update gold build images. Perform Windows Server patching, upgrades, and lifecycle management. Produce capacity management reports and provide updates at engineering review meetings. Investigate, assess, and resolve infrastructure and customer issues within agreed SLAs. Support testing and implementation activities … across projects and operational services. Identify and escalation risks, issues, and dependencies that could impact delivery. Ensure compliance with change, release, configuration, security, and service management processes. Maintain the security and integrity of network services in line with operational and security requirements. Required Skills & Experience Windows Server ...