26 to 50 of 109 Service Management Jobs in the Midlands

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with ...

network services. Projects may include wired and wireless LAN, WAN, SD-WAN, Data Centre connectivity, cloud connectivity, Zero Trust networking, cyber security, network security, service transition and managed network services. The Role This is a senior, client-facing role combining network consultancy, technical leadership, project assurance, procurement support … standards, high-level designs and technical artefacts to support transformation and procurement decisions Assess options across LAN, WLAN, WAN, SD-WAN, connectivity and managed service models Ensure recommendations address Zero Trust principles, cyber security, resilience, performance, scalability, service management, cost control and business continuity Advise clients ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme, an additional Data Protection Solution Architect is required to support ...

technology addresses persistent challenges of the business-to-business and business-to-consumer world. We design and operate many leading digital software-as-a-service products that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Cloud Services Engineer, specialising … connect with our clients to design, build and operate infrastructure and cloud services. Production services have people in roles covering Operations, Architecture, Project Management and Service Management. We cooperate in DevOps teams with our customers, both internal and external. We work in an open, honest and collaborative environment. ...

provide technical support and service coordination for FANUC ROBOSHOT customers, delivering effective remote fault diagnosis and resolution to maximise machine uptime and customer satisfaction. The role will initially focus on ROBOSHOT products, with the opportunity to develop technical expertise across other FANUC CNC product lines, including ROBODRILL and ROBOCUT. … Your core tasks will include Technical Support Act as the primary point of contact for ROBOSHOTcustomer service and technical enquiries Diagnose machine faults remotely using telephone, email, and remote support tools Provide troubleshooting support for electrical, mechanical, control, and process-related issues Support customers in minimising machine downtime ...

Group The Role – IT Service Delivery Manager (12-Month Fixed Term Contract) At PIB Group, we’re looking for an IT Service Delivery Manager to bring together our businesses, technical teams and external suppliers to deliver reliable, effective IT services. You’ll drive service performance, lead improvements … colleagues have the support they need to succeed. What you’ll be doing: Managing the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation. Oversee ...

Senior Service Operations Engineer (2LS) you will act as the key technical expert in the support team as well as acting as part of the escalation team who support the 1st/2nd line in resolving customer problems and issues. As a senior engineer you will actively participate … optimum level and that we manage the capacity and capability on behalf of the customer. If, as part of the proactive monitoring and management of the customer’s solution, you identify areas that need addressing, you will work closely with the Sales and Service management teams ...

Role Title: Service Architect Duration: contract to run until 14/04/2027 (with potential for extension) Location: Barrow-In-Furness. Hybrid working to be discussed during interview Rate: up to £625.60 p/d Umbrella inside IR35 Clearance required: Active MOD SC Clearance and Sole UK Nationality … Role purpose/summary The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes ...

resilience and security of network, compute, storage, backup and cloud platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change … service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring contractual compliance, cost optimisation and value for money. - Lead and develop IT operations teams while driving automation, standardisation and robust governance in collaboration with Cyber Security, Enterprise Architecture and wider business stakeholders. The Person ...

team Location: Nottingham Full-time Office based ( Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Evergreen service is Computacenter's solution which helps customers ensure their End User devices are compliant for technical and patch support from … provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from ...

summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. As a member of the team IT Service Centre team, reporting to the IT Service Desk Team Leader, the post holder will provide … responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective first line Incident management and request fulfilment, within ...

track record in leading IT projects, optimising system performance and ensuring compliance with industry standards for UK and International offices. Key Duties: IT Infrastructure Management Stakeholder Management Cybersecurity Project Management Technical Expertise Global Support/ERPs Polices & Procedures Budget & Cost Management Continuous Improvement Qualifications: Degree … information management, business administration, industrial engineering, business informatics) or comparable education Required Experience/Skills: 5 – 10 years experience in IT infrastructure management, systems administration, and network operations Proven experience in managing an IT team, including mentoring and development Project management experience, including successful planning, execution ...

Role: Senior Service Desk Analyst (2nd Line)Location: Leicester, UK (Hybrid) About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards high. Alongside … Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service levels when the team needs extra support. Keeping an eye on ticket ...

Service Desk Manager Derbyshire| Hybrid - 3 days onsite | We're recruiting exclusively for a Service Desk Manager to join a large, established technology function supporting approximately 4,000 users across 370 sites globally. You will lead a team of seven across the Service Desk, taking ownership … service performance while helping shape how the function develops as the business continues to grow. This is more than a role focused on ticket queues and SLAs. The business has expanded quickly, creating a genuine opportunity for someone to come in, review existing ways of working and help define ...

Ready to kickstart your career in technology? At Howdens, our Graduate CAD Systems Analyst will support the systems behind our CAD and plan management services. You will work alongside experienced analysts, help colleagues across the business and build your technical, analytical and problem-solving skills through hands-on training … mentoring. What you'll be doing Providing first-line support for CAD and plan management system incidents, service requests and user enquiries Helping depot users troubleshoot system issues and supporting general system use Logging, managing and updating incidents and requests through our IT Service Management tool ...

technology priorities into a clear product vision, prioritised roadmap and actionable backlog. Working closely with Workplace leadership, Delivery Managers, Design Lead, CTO, Cyber, Data, Service Operations and strategic vendors, the role ensures that Workplace initiatives are aligned to organisational strategy, governed appropriately and delivered to time, cost and quality. … teams have a transparent, well sequenced and delivery-ready backlog. Stakeholder Engagement and Business Alignment (15%): Build strong relationships across Workplace, CTO, Cyber, Data, Service Operations, Finance, Change, regional teams and internal customer groups. Understand business needs, user pain points and operational priorities, then translate these into clear product ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...

Escalation of high-priority and business-impacting issues to the relevant individuals. Ensure the integrity of data by recording all actions for Incidents and Service Requests in the ServiceNow Service Management tool. Provide additional guidance and support to the Application Support team. Identify and resolve production Incidents. … able to identify opportunities for improvements both technically and operationally Desirable Knowledge of Google G Suite. Retail Industry knowledge/experience. ITIL Foundation in Service Management Agile Methodology Awareness of the ITIL Incident process Awareness of the ITIL Service Request process Awareness of the ITIL Change process ...

will take ownership of buisness customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer experience. This is a Business to Business Complaints role. Benefits & Package for an Complaints Handler: Salary … Complaints Handler: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations regarding timelines and next steps Conduct detailed investigations by gathering information from internal systems, service records, customer interactions ...

Tritium is looking for a Field Services Team Leader to lead our UK Field Services team, based from Coventry. Reporting to the Head of Service Operations, EU, you will be accountable for the day-to-day leadership, planning and performance of the UK Field Services Technician team, making sure … right technician, with the right skills, parts and tools, is in the right place to meet our service commitments to customers. You will line manage a Senior Field Services Technician, who acts as the team's technical lead and first point of technical escalation, and three Field Services Technicians. ...

user needs, business outcomes, technical direction and organisational priorities. Lead and support discovery, scoping, requirements definition and prioritisation, carrying requirements through delivery, transition into service and continuous improvement. Develop clear, evidence-led investment papers and business cases for new products and enhancements, including the problem, options, benefits, costs, risks … bring relevant ideas and options into product and investment decisions. Champion secure-by-design, compliant and operable products, considering identity and access, information protection, service management, resilience and change governance. Support adoption and help build a positive digital culture by translating technical choices into clear business language ...

ServiceNow Developers to support a contract-based programme. We are looking for ServiceNow professionals with strong hands-on development experience and exposure to Customer Service Management (CSM) and/or Strategic Portfolio Management (SPM) . Key Responsibilities: Develop and configure solutions across the ServiceNow platform. Work with … commercial experience as a ServiceNow Developer/Technical Consultant . Hands-on ServiceNow development experience. Strong JavaScript and ServiceNow scripting knowledge. Experience with Customer Service Management (CSM) and/or Strategic Portfolio Management (SPM) . Experience with ServiceNow configuration, workflows, integrations and customisation. Strong understanding ...

Contract type: Standard | Business Unit: IT Consulting Life on the team We are looking for a 3rd Line Engineer – Mobile Device Management to join our Endpoint Build and Configuration team at Computacenter. This is an excellent opportunity to join a collaborative and experienced global team responsible for delivering secure … secure, compliant and aligned with Computacenter's technical and security standards. What you’ll do Provide 3rd line technical support for complex mobile device management issues across a large customer estate. Manage and support mobile device environments using Workspace ONE, Blackberry Unified Endpoint Manager, Microsoft Intune and other modern ...

ExtraCare Charitable Trust are looking for a IT Service Desk Coordinator! Are you an experienced IT Service Desk Coordinator looking to develop your career with an award winning, forward-thinking charity? We have an exciting opportunity for a IT Service Desk Coordinator to join our team based … Head Office in Coventry. At The ExtraCare Charitable Trust, you will monitor personal tickets and the wider Service Desk queue throughout the day, identifying unassigned, ageing, overdue or incorrectly routed work and taking the appropriate action. The Service Desk Coordinator provides a friendly and reliable first point ...

Head of Professional Services you will lead a team of approximately 10 support professionals, ensuring the delivery of an efficient, high-quality support service to our customers. You will oversee the day-to-day management of support operations, including ticket queues, service levels and escalations, while remaining … help ensure excellent customer experience. You would also be responsible for: Leading, coaching and developing a team of support professionals, including workload planning, performance management, regular one to ones, development discussions and holiday cover Managing support ticket queues, priorities, ageing cases and service levels, while acting ...