26 to 50 of 52 Service Management Jobs in the Midlands

Skills from the following roles (or similar) can transfer well into this position: Network Change Coordinator or Planner Junior Network Engineer/Network Technician Service Delivery or Service Management Analyst Service Desk Analyst Incident Analyst Network or IT Field Engineer 1st Line NOC Analyst/Engineer ...

responsibilities In this role, you will be responsible for supporting and enhancing Microsoft Dynamics 365 Business Central, ensuring users receive a high-quality service and that business-critical processes operate effectively. You'll act as a trusted point of contact for incidents and service requests, working closely with … finance teams, stakeholders, and technical partners to diagnose issues, implement solutions, and maintain system performance. You'll have the opportunity to take ownership of service delivery, contribute to ongoing platform improvements, and help shape a proactive support function. Working within an agile environment, you'll support upgrades, analyse ...

access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop … efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents ...

work, from problem definition through to recommendations A good grasp of technology and digital concepts, with experience across some of the following domains: Enterprise Service Management (ESM) and Employee Experience, Cloud and infrastructure services, Engagement management and service operations, Data centre transformation and networks, Cybersecurity … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Make it real – what does it mean for you? Your wellbeing: You’d be joining an accredited Great Place to work for Wellbeing ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects in an Agile environment. Proven track record of transitioning projects ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

EPR. Drive solution designs, technical specifications and integration standards to ensure safe, effective interoperability between clinical and administrative systems. Oversee change control, configuration management, system upgrades and interface testing to ensure uninterrupted service. Represent the Group in internal and external programmes, clearly communicating digital vision and EPR integration strategy. … flows. Experience managing digital or technical teams including staffing, performance, resource planning and development. Knowledge of development methodologies (e.g., Agile/Scrum) and project management approaches such as PRINCE2. Knowledge of data architectures, interface technologies and integration standards relevant to modern EPR systems. Ability to analyse complex technical ...

Analyst on a 3-month initial contract looking for an immediate start. As the first point of contact for the Council s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities … monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council s user base To install, configure and test hardware and software components. To work in an agile and flexible manner, including remote home-working and office working ...

Analyst on a 3-month initial contract looking for an immediate start. As the first point of contact for the Council’s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities … monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council’s user base To install, configure and test hardware and software components. To work in an agile and flexible manner, including remote home-working and office working ...

love to hear from you. Main duties of the job The Lead Data Engineer will manage all Data Engineering services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. … tasks, including reviewing of new and emerging technologies, products, and tools, and bring these to the attention of the Data Product Centre. Effective stakeholder management and communication to ensure DDTS and user communities at all levels are engaged on topics related to the Data Engineering services that they use. ...

systems such as Microsoft 365 and remote access tools Learn and follow company procedures, health and safety, and data protection policies Provide excellent customer service when assisting colleagues. Active Directory and user account management Cyber security Device deployment and imaging Cloud technologies and remote support IT service management and ticketing systems Audio-visual and classroom technology support Training Information Communications Technician Level 3 Training will take place at University Academy Holbeach Training will be 6-hours per week off the job and also on the job training There is potential for a permanent position after ...

accountable for developing and enhancing core IT technology, orchestrating all parties involved in the delivery of products and services, maintaining quality standards and making service performance visible. Accountabilities/Responsibilities Lead establishment and deployment of an environment for developing, continually improving, and securely operating applications. Lead, and have overall … financial efficiency. Lead coordination of application versioning and deploy, maintain & change, and retire lifecycle for all applications across. Own, manage and maintain the Application Service Catalogue. Liaise with architects to identify and agree upgrades and rationalisation opportunities for applications across. Liaise with the testing team to ensure that applications ...

Service Tooling Analyst (Maternity Cover) Location: East Leake (Loughborough) OR Elland (West Yorkshire) Hours: 36.25 hours per week At Saint Gobain UK & Ireland we are looking for a Service Tooling Analyst to join our Digital & IT team on a 14-month maternity cover contract. This is an exciting … tools. Working closely with both IT teams and business stakeholders, you'll be the go-to expert for low-code development, workflow automation, and service tooling improvements. Saint-Gobain UK & Ireland,is a global leader in light and sustainable construction. Together, we're focused on creating innovative solutions that ...

Lead a team of technical engineers in a 24x7x365 technical network and compute environment providing supervision and management. Manage fault ticket administration and jeopardy management to maintain SLAs. Produce and analyse fault ticket performance reports to drive improvements. Host, lead, and oversee technical bridges with customers to resolve faults … hours support. Facilitate cross-team liaison, acting as primary point of contact. Oversee engineer bookings, resource allocation, and scheduling. Supervise email inbox management, ensuring efficient and professional responses. Direct creation and deployment of Microsoft Forms for operational workflows. Conduct and lead business continuity reviews and tests for operational resilience. ...

security. Oversee user account lifecycle processes such as onboarding, role modifications, and offboarding. Implement, monitor, and enhance cybersecurity controls, including endpoint protection, patch management, and incident response protocols. Conduct backups and recovery tests using Veeam solutions, maintaining disaster recovery plans to ensure business continuity. Support network infrastructure including … with Microsoft 365 administration and cybersecurity best practices. Familiarity with backup and disaster recovery technologies such as Veeam. Experience working within ticketing systems and service management frameworks. Excellent troubleshooting, communication, and organisational skills. Desirable Skills & Qualifications: Experience with VMware ESXi, vCenter, and endpoint management tools such ...

Dynamics 365 (D365) . The Role You'll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems. Key responsibilities include: Leading incident management across low, medium, and high-priority events Coordinating internal teams and third … across Dynamics 365 (D365) platforms Prioritising incidents based on business and patient impact Driving root cause analysis and implementing preventative measures Continuously improving incident management processes and documentation Monitoring incident trends and identifying recurring issues Providing clear communication to stakeholders, including senior leadership Ensuring best practice is followed across ...

growth plans. Responsibilities include: Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets where required, including … technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user ...

Support Analyst | Application Support Salary: Up to £40,000 Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systems Manage incidents, service requests, problem investigations and change requests Work closely with users and stakeholders across multiple sites Create and maintain support documentation, process guides and knowledge … support processes and introduce more efficient ways of working Support system upgrades, migrations and post-implementation activities Ensure support requests are managed within agreed service levels What We're Looking For Experience in an Application Support, ERP Support or Systems Support role Knowledge of ERP systems, ideally Microsoft Dynamics ...

Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity … customer satisfaction. As a 2nd Line IT Support Technician your role will include: · Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions. · Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required. · Install ...

resource allocation, and scheduling Conduct and lead business continuity reviews and tests for operational resilience Oversee and support the AILS (Acceptance In to Live Service) process Host, lead, and oversee technical bridges with customers to resolve faults, including out-of-hours support Lead a team of network engineers … bring? Proven engineering or operational team leadership experience -ideally in a Cisco environment Strong organisational and multitasking skills Understanding of fault ticketing systems and service operations Advanced Microsoft 365 proficiency, especially Outlook and Forms Calm under pressure; adept at leading incident resolution in customer settings ITIL or service ...

Sales or Customer Service. Key Responsibilities Solution & Process Design Lead end-to-end process discovery across the commercial lifecycle: Opportunity → Quote → Order → Fulfilment → Billing → Service Design and optimise the product catalogue, pricing models, and quoting processes within Dynamics 365 Sales Ensure alignment and integration between Dynamics 365 Sales … processes across CRM and ERP Strong knowledge of Business Central modules, including: Finance Sales & Purchasing Inventory & Warehousing Projects/Jobs/Resource billing Service Management Experience designing and supporting CRM–ERP integrations (D365 Sales & BC) Strong capability in: Functional design and documentation Process improvement and standardisation Stakeholder engagement ...

Candidates should possess a strong understanding of the technology recruitment market and have experience recruiting across one or more of the following areas: Managed Service Providers (MSPs) Cloud & Infrastructure Cyber Security Software Development Data & Analytics AI & Emerging Technologies IT Support & Service Management Digital Transformation ERP & Enterprise Systems … Project & Programme Management You should be comfortable discussing technical requirements, understanding market trends and acting as a trusted recruitment partner to both clients and candidates. Ideal Candidate Established IT recruiter with an existing market network Proven history of self-generated billings Commercially driven and highly motivated by growth Enjoys ...

Description Hands-on uplift of IT Service Management for 5 Legal IT SaaS services to improve incident readiness and process consistency aligned to existing Group ITSM expectations. The contractor will work closely with, and under the direction of, the Legal IT Platform Lead, partnering with service owners ...

Team, you'll be instrumental in delivering secure and efficient IT services throughout the organisation. Our client's comprehensive coverage includes everything from Service Desk support to Operations and impactful Project Delivery. You'll play a crucial role in ensuring the seamless operation of both factory and office systems … directly influencing the success. Key Responsibilities: Take the lead in evolving the IT support function at various sites. Immerse yourself in service management best practices and the latest technological advancements. Offer unparalleled IT support, upkeep existing services, and aid in the rollout of innovative solutions. Enhance your technical ...