76 to 100 of 109 Service Management Jobs in the Midlands

Accenture is seeking a Sr Manager for Client Service Delivery in the West Midlands (Birmingham) to lead end-to-end infrastructure and cloud services delivery. The role emphasizes SLAs, KPIs, and cost control within a dynamic, global network. You will drive AI-enabled service management using Dynatrace … ServiceNow, Datadog, and Splunk IT Service Intelligence, while coordinating with IT, DevOps and business units in a security-conscious UK environment. #J-18808-Ljbffr ...

Cisco IP infrastructure. You will diagnose and resolve complex faults to maintain the availability, performance and resilience of the organisation's telecommunications network, minimise service disruption and support continuous improvement in network operations. The role provides escalation support for complex incidents that cannot be resolved … line teams, with responsibility for identifying root cause, restoring services within agreed service levels and implementing preventative measures to minimise recurring incidents. The role will also include network maintenance, configuration, upgrades, service provisioning and continuous improvement activities, working closely with dedicated SPEN NOC's, field engineering teams, network ...

responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force … Service Management (responsible for managing and maintaining all live, operational technology for the force) Outline of the role West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today. ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...

Provide clear recommendations when timelines, budgets, technical constraints, or business priorities require informed trade‐off decisions. Support the programme throughout discovery, implementation, cutover, and service transition activities. Technical Debt and Future Readiness: - Maintain visibility of technical debt, architectural compromises, and key dependencies across the programme. Support pragmatic decision‐making … manner. Foster collaboration and alignment across multiple workstreams while maintaining architectural integrity and consistency. Operational Readiness and Continuous Improvement: - Work closely with operational and service teams to ensure solutions are prepared for successful service acceptance. Support cutover planning, production assurance, and early‐life support activities. Ensure architectural risks ...

Provide clear recommendations when timelines, budgets, technical constraints, or business priorities require informed trade-off decisions. Support the programme throughout discovery, implementation, cutover, and service transition activities. Technical Debt and Future Readiness: Maintain visibility of technical debt, architectural compromises, and key dependencies across the programme. Support pragmatic decision-making … manner. Foster collaboration and alignment across multiple workstreams while maintaining architectural integrity and consistency. Operational Readiness and Continuous Improvement: Work closely with operational and service teams to ensure solutions are prepared for successful service acceptance. Support cutover planning, production assurance, and early-life support activities. Ensure architectural risks ...

Provide clear recommendations when timelines, budgets, technical constraints, or business priorities require informed trade-off decisions. Support the programme throughout discovery, implementation, cutover, and service transition activities. Technical Debt and Future Readiness: - Maintain visibility of technical debt, architectural compromises, and key dependencies across the programme. Support pragmatic decision-making … manner. Foster collaboration and alignment across multiple workstreams while maintaining architectural integrity and consistency. Operational Readiness and Continuous Improvement: - Work closely with operational and service teams to ensure solutions are prepared for successful service acceptance. Support cutover planning, production assurance, and early-life support activities. Ensure architectural risks ...

decision-making by presenting options, risks, and recommendations in a balanced and accessible manner. Operational Readiness and Continuous Improvement: - Work closely with operational and service teams to ensure solutions are prepared for successful service acceptance. Support cutover planning, production assurance, and early-life support activities. Document and manage … knowledge of the broader industry landscape. Desirable Skills: - Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data-rich organisations. Experience supporting large-scale ...

Identify process improvement opportunities through proactive system monitoring and analysis Conduct diagnostic testing to troubleshoot issues and recommend system enhancements Respond to incidents and service requests by developing practical, user-friendly solutions Create customised scripts and configure applications to support daily operations Oversee system integrations, including developing and maintaining … maximise effective system usage Who They're Looking For: Strong analytical and problem-solving abilities Excellent communication, interpersonal and collaboration skills Effective organisational, time management and documentation capabilities Deep technical knowledge of IFS Apps10 and/or IFS Cloud Proficiency in ERP development tools and PL/SQL coding ...

online invites an experienced IT Service Manager to shape customer-focused IT services in a modern digital environment. You will lead a cross-functional team of Business Partners, aligning IT Service Management with business priorities and investment decisions. The role focuses on improving service quality, customer ...

Engineering & Cloud Migrations Implement network designs provided by Global Network Architecture teams. Execute enterprise rollouts for Software-Defined WAN (SD-WAN) and Secure Access Service Edge (SASE) architecture. 4. Network Security & Compliance Execute lifecycle patching, firmware updates, and vulnerability remediation across all network hardware. Conduct automated and manual configuration … governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL® Foundation Certification in IT Service Management. Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays ...

pivotal in maintaining and enhancing the reliability of critical data infrastructure. A major focus of this position will be evolving our operational monitoring ecosystemtransitioning service-level views into unified dashboards and implementing robust alerting for legacy environments. Key Responsibilities Live Support and Platform Maintenance: Provide robust, hands-on live … MySQL, Redshift, and Git). Troubleshoot operational incidents, ensure platform availability, and maintain reliable data pipelines. Grafana Monitoring and Consolidation: Dashboard Architecture: Consolidate disparate, service-specific dashboards across multiple independent services into a single, cohesive Live Service View with drill-down capabilities for individual services. Observability and Alerting ...

responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force … Service Management (responsible for managing and maintaining all live, operational technology for the force) Outline of the role West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today.The ...

Role Overview We are seeking an experienced and customer-focused Audio Visual Preventative Maintenance Engineer to join our Service and Support team. You will be responsible for delivering planned preventative maintenance (PPM), system health checks, service inspections, firmware updates, and lifecycle recommendations across a diverse portfolio … digital workplace technologies perform to the highest standards. Key Responsibilities Preventative Maintenance Carry out scheduled preventative maintenance visits to client sites in accordance with service contracts and agreed SLAs. Perform detailed inspections and operational testing of AV, VC, and UC systems. Check system performance, signal integrity, audio quality, video ...

regarded as the Subject Matter Expert (SME), and responsible for providing strategic expertise to ensure effective management of the technical and business services for your specialist area. You’ll be accountable for the transition and ongoing support of the relevant solutions at CBS to meet business requirements … right to close this advert early if we receive a high volume of suitable applications. About you You’ll have knowledge of systems management procedures in a large commercial and mission-critical environment and will be familiar with the ITIL based service management framework and change control ...

before leaving site by delivering a high standard of service. Accurately complete all required documentation, including timesheets, and job reports, using the Company's service management system. Deliver an outstanding level of customer service at all times Adhere to all relevant health and safety procedures and best … nationally recognised and accredited business. Varied and interesting work across multiple client sites and system types. xehkeey If you are passionate about delivering exceptional service and want to develop your career with a company that values professionalism, teamwork and continuous improvement, we would love to hear from you. Please ...

responsible for the force's adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force … Service Management (responsible for managing and maintaining all live, operational technology for the force) Outline of the role West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today.The ...

latest Defensive Monitoring technologies and trends. Maintain an up‐to‐date understanding of current threats and trends in cyber crime. Produce high quality management and operational reports within agreed SLAs. Constantly strive to tune and improve alerts, playbooks, and automations. Maintain regular written and verbal communication with customers, suppliers … with Microsoft Sentinel and Microsoft Defender (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps), including deployment, configuration, and day‐to‐day operational management within an enterprise environment. Knowledge of SIEM and EDR/EPP technologies , with a particular focus on leveraging Microsoft Sentinel and Defender to deliver ...

requirements from BA’s and Stakeholders into effective solutions Technologies it’s useful to know include: Laravel, C#, Knockout.js Bonus points forexposure to IT service management tools such as ServiceNow and experience working within a fast-paced SME environment What you’ll get Salary … innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right ...

standards in line with the audit plan approved by the AXA UK&I Audit Committee Maintaining a network of key business relationships with relevant management and staff across AXA UK&I Applying audit standards and methodology during audits, as well as providing ideas and input to the continuous improvement … such as CISA, CISM, ITIL are desirable Comprehensive experience in an audit or control function Excellent knowledge of established IT disciplines, such as security, service management, operational resilience and emerging technologies and trends Good understanding of data analytics techniques and tools Significant knowledge of audit practices and techniques ...

such as Lambda, API Gateway, EventBridge, S3, DynamoDB, Kinesis, CloudWatch, IAM and KMS to enable integrations, automation, analytics and operational control. Define observability and service management practices across the end-to-end platform, using metrics, logs, traces and operational dashboards to improve availability, performance and incident resolution. Embed … significant customer, operational or regulatory impact. Strong practical knowledge of Amazon Connect architecture and operations, including contact flows, routing, telephony, integrations, security, monitoring and service resilience. Experience integrating Amazon Connect with Salesforce Voice or comparable Salesforce Service Cloud capabilities, with an understanding of agent workflows, data models, APIs ...

ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...

provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex technical issues while helping to drive service improvements and operational excellence. Working closely with customers, suppliers, project teams and service delivery colleagues, you'll play a key role in maintaining … enterprise Virtualisation and Workplace Technology services. Act as a senior technical escalation point for complex incidents and problems. Lead root cause investigations and continual service improvement initiatives. Support service transition and project delivery activities. Collaborate with customers, vendors and managed service providers to deliver positive outcomes. Produce ...

current across core modules - finance, sales and purchasing, inventory and warehousing - as well as building depth in areas beyond the basics, such as manufacturing, service management, or projects Track BC wave releases and licensing changes, and maintain a clear view of what is genuinely demo-ready Stay informed … believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity ...