1 to 25 of 66 Service Management Jobs in the Midlands

Service Designer - National Crime Agency - SEO Belfast, Birmingham, Bristol, Calder (Normanton), Leicester, London , Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual … About the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the … to register after this date and time. Please see our privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. More ❯

Deputy Director Head of Service Operations - DEFRA - SCS1 Bristol, Birmingham, Newcastle Reading and York. Regular UK travel to Defra group sites including London. About the job Job summary This is a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum service availability and user productivity. The postholder is expected to be an experienced IT professional. Reporting to the Director of Group Infrastructure and Operations, the … Head of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. This includes all user support and comes with responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service More ❯

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and passionate about delivering excellent … IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience and mentoring from experienced SDMs. Established in the … ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You'll be involved More ❯

Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your … the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The … be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones More ❯

The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. Role The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force) Service Management (responsible for managing and maintaining all live, operational technology for the force) The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets … also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support KEY RESPONSIBILITIES Responsible for investigating and resolving incidents/problems remotely and More ❯

and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as … the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with More ❯

Salesforce Technical Architect - Field Service Management 6 Month contract initially Based: Hybrid - Maximum of 3 days p/w - Coventry Rate: £Market rates p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you … can really make a difference. We have a great opportunity for a highly experienced Salesforce Technical Architect - Field Service Management to join the team. The Salesforce Technical Architect will consider the HD architecture and the culture of the organisation along with the operating model and factor this into their solution selection and design. They will challenge themselves to … solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another. Key Responsibilities: 1.Lead the design and implementation of Salesforce Field Service solutions, ensuring alignment with business objectives and technical best practices. 2.Guide architecture decisions for integrations, data migrations, data models, customizations, and platform performance optimization. 3.Conduct code reviews to assess More ❯

SharePoint cloud services, SQL estate, and web farms globally to ensure uptime, load balancing, and disaster recovery readiness. Lead deployments, code releases, and platform upgrades following change control and service management standards. Collaborate with IT application teams, business units, and vendors to deliver timely support and continuous improvements. Act as a technical lead and mentor within the Core … cloud). Excellent problem-solving skills and the ability to work effectively under pressure. Strong communication skills for liaising with both technical and non-technical stakeholders. Experience with IT service management frameworks, change control, and agile working practices. Desirable Skills Experience with PowerShell or other automation tools for infrastructure management. Familiarity with ITIL or similar service management More ❯

Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced Service Delivery Analyst to join their growing IT department and play a key role in ensuring the seamless delivery of IT services across the organisation. About the Role: This is an … excellent opportunity for an experienced Service Delivery Analyst who has a strong background in healthcare IT environments , such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment with Service Level Agreements (SLAs), and supporting a … user base that depends on consistent, high-quality digital services. Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or patient-focused setting. Key Responsibilities: Monitor IT services More ❯

Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced Service Delivery Analyst to join their growing IT department on a permanent basis and play a key role in ensuring the seamless delivery of IT services across the organisation. About the … Role: This is an excellent opportunity for an experienced Service Delivery Analyst who has a strong background in healthcare IT environments , such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment with Service Level Agreements … a user base that depends on consistent, high-quality digital services. Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or patient-focused setting. Key Responsibilities: Monitor IT More ❯

to the objectives of the legal practice. Members of this department are expected to fit into the firm's culture and be committed to providing a high quality of service to our customers. Role Overview The role will report to the Senior Manager, Core Services and Platforms, responsible for all aspects of support of the firm's database and … web environments leveraging MS SQL and MS SharePoint and other services to ensure that the service is maintained to high standards required to provide resilient services to the firm and its clients, liaising with other teams and departments as necessary. This includes, but not limited to, DevOps, SQL Server configuration and performance, Web application Infrastructure and support, SharePoint architecture … Lovells. Key Responsibilities/Accountabilities The Team Providing third-line support to a rich array of high profile legal and information systems which are fundamental to the firm. Proactive management and analysis of the global server estate which encompasses Web, SSO, SharePoint and SQL Server infrastructure, and identify opportunities for improvement. Ensuring the design and architecture of Web, SharePoint More ❯

back plans, performance tuning and testing. Requirements: Higher education with IT background (University degree is an asset). Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions). Solid knowledge and certification in ITIL v4. Knowledge of Linux and SQL. Business fluent in English (both … and orchestration platform. Experience with the transition of legacy environments into PaaS/SaaS oriented architectures. Responsibilities : E2e responsible for support services delivered to customers within telematics and traffic management business. Leads ITIL functions in charge of (INCM, CHM, PRBM, etc.), fulfils respective contractual deliverables per account. Establishes and maintains credible, professional relationships with clients, internal business lines, and … as escalation point for customers within the respective ITIL functions. Analyses data to identify trends within responsible ITIL areas, identifies risks & improvements within daily operations and contributes to monthly service value reporting. Expedites Operational Excellence, compliance with ITIL standards, ensure service documentation and contributes to continuous service improvements with the aim to increase customer satisfaction. Creates and More ❯

maintain documentation Support product deployment with environmental considerations What we're looking for: Essential Previous experience in a Salesforce-related role Strong understanding of incident, problem, change, and release management processes Excellent stakeholder management skills, with excellent communication and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: Ticket management/IT issues log experience ITIL Service Management Framework knowledge Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites is expected What's next? Apply today, so we can make a difference for generations to come. We're proud to More ❯

be a hybrid role that will be based in Birmingham. Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and … external/regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation’s production throughout its lifecycle. Responsibilities Work in … close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings Determine the full list of artifacts required to evidence the remediation of audit findings, and create and own the plan to ensure their timely production Track the production of the supporting artifacts and More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role Booker Group More ❯

Select how often (in days) to receive an alert: 2nd Line Engineer - Mobile Device Management (MDM) Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham Job-ID: 214344 Contract type: Standard Business Unit: Information Technology Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield/Milton Keynes/Nottingham - Full time on Computacenter site Hours: 37.5 … per week Role Type: Permanent Additional comments: Ideally be Security Cleared, or have the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. … Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter's technical and security standards for Windows 10+ and Windows Server, identifying and addressing deviations. Delivered through a structured, project-based model, the More ❯

and critical engineering services business to help them to recruit a Project Manager. As a Project Manager, you will be responsible for coordinating the successful rollout of Simpro (field service management software) across the organisation. Working cross-functionally, you'll act as a key facilitator between leadership, business units, vendors, and end users—ensuring alignment, clarity, and timely … delivery at every stage. As a Project Manager your responsibilities will include: Oversee the implementation and integration of the Field Service Management Software system, Simpro. Identify and mitigate project risks, issues, and dependencies, maintaining comprehensive RAID logs. Organise and document project meetings, ensuring clear communication and tracking of actions and milestones. Provide clear and regular updates to stakeholders … on timelines, risks, and progress. Oversee change management activities and encourage user adoption through training and support. Monitor project performance and produce regular reports for senior leadership. Drive user engagement throughout the transformation journey. Requirements to be a successful Project Manager: Experience in delivering FSM/CRM/ERP implementation projects; familiarity with Simpro or comparable systems such as More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

pride in our rich history of technological innovation. This spirit is pervasive and drives us to develop better, more flexible, and more efficient solutions that address increasingly complex data management needs-today and well into the future. We're looking for a Director of Enterprise Container Storage Engineering - Kubernetes/Docker/Container Technologies. You will help design and … and data preservation capabilities. You will be participating in technical architecture and design discussions with customers on deploying Kubernetes, RedHat OpenShift or Docker Enterprise Edition based Archive as a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools, Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers based environment using Kubernetes (Open source, Docker or RedHat Openshift) Sound understanding of Kubernetes concepts (PODS, Daemon sets), Container storage (options for stateful and stateless), Container networking technologies Hands More ❯

Are you an experienced Application Analyst with a passion for systems support, service improvement, and digital transformation? We're looking for a proactive and technically confident individual to join a forward-thinking Application Operations team, supporting key systems that underpin academic libraries and research infrastructure. About the Role You'll provide hands-on support, implementation, and improvement of a … suite of specialist applications - including systems for library management, access control, and institutional repositories. You'll work closely with service owners, IT colleagues, and academic stakeholders to ensure excellent service delivery, effective incident resolution, and robust change and release processes. This is a varied and rewarding role, perfect for someone with strong technical foundations and a structured … problem-solving. Key Responsibilities Provide day-to-day application support across a range of digital services. Diagnose, resolve, and escalate incidents in line with SLAs. Drive continuous improvement through service review, change management, and strategic enhancements. Design and execute test plans, support release and deployment activities. Collaborate on system upgrades, migrations, and integration projects. Contribute to service More ❯

servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g. … level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. Required education None Preferred education Bachelor's Degree Required technical … and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g. More ❯

development opportunities, allowing you to reach your full potential What you'll be doing as a DB&T Technical Engineer : Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and … all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct … notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities More ❯

development opportunities, allowing you to reach your full potential What you'll be doing as a DB&T Technical Engineer : Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and … all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct … notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities More ❯

Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader … principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now. More ❯

Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader … principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now. More ❯