576 to 600 of 1,490 Service Management Jobs in the UK

user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management … delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance. Lead the technology response ...

user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management … delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance. Lead the technology response ...

services. Produce and review technical artefacts including design documentation, build guides, and operational procedures. Support wider system testing, integration, and commissioning activities. Work with Service Management functions to investigate and resolve incidents and service requests. Contribute to continuous improvement, automation, and standardisation of WINTEL services. Deliver activities … technical documentation (LLDs, build guides, runbooks). Strong troubleshooting, analytical, and communication skills. Experience working within complex programmes and large technical teams. Understanding of service management principles (ITIL). Must hold, or be eligible to obtain, UK Security Clearance (SC). Desirable Skills, Qualifications, and Experience Experience working ...

businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net. The Network Provisioning Engineer is responsible … services, perform all testing and documentation of the results of the turn-up. Job Scope/Supervision: The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers. Duties ...

will work closely with wider IT, infrastructure, and security teams to ensure incidents and requests are resolved efficiently and in line with agreed service levels and security standards. Key Responsibilities: Provide 2nd line technical support to end users via Tech Bar (onsite) and remote channels. Act as an escalation … point for incidents and service requests unresolved at 1st line. Troubleshoot and resolve issues across macOS, Windows, iOS, and Android devices. Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. Configure and support end-user hardware (laptops, mobiles, printers) and software (M365, MDM, VPN). Perform root ...

seeking an experienced Messaging & Collaboration Lead to manage, support, and enhance the organization's messaging, collaboration, device management, and identity management platforms. The ideal candidate will possess strong expertise in Microsoft 365 , Intune , Okta , Proofpoint , SharePoint Online , and MDM solutions , ensuring secure, reliable, and efficient end-user collaboration … maintain messaging and collaboration solutions to ensure high availability and performance. Manage mail flow, email security, retention, archiving, and compliance policies. Endpoint & Mobility Management Manage and support Microsoft Intune and Mobile Device Management (MDM) solutions. Configure device compliance, application deployment, conditional access, and endpoint security policies. Ensure secure ...

responsibilities Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards … identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plans Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs Work closely with ...

deeper penetration into accounts that already know and trust us. What You’ll Do Close — At Volume Receive warm inbound leads from the Account Management team and marketing — the majority of your pipeline is already primed Run several demos per day with existing customers, moving deals through a short … taking a business from surviving to thriving — you sell transformation, not software Strong command of Salesforce or equivalent CRM Experience in SaaS, field service, or trades industries is advantageous Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate ...

Multi-Site £45,000 - £55,000 + 25 Days Holiday + Pension Excellent opportunity for an experienced IT Support Manager, IT Operations Manager or Service Delivery Manager to join a well-established organisation in a leadership role where you'll oversee IT services across multiple sites and lead … technology experience. This organisation is investing in its technology function and is looking for someone who can take ownership of day-to-day IT service delivery whilst driving improvements across support, systems and processes. Reporting into the IT Director, you will manage IT support services across a portfolio ...

projects on time, within scope and budget Design and implement a fit-for-purpose, cost-effective IT organisational structure Partner with the business, senior management, Scheme Partners and suppliers to deliver IT services against SLAs Gather business feedback and implement service improvements Manage, develop and motivate an internal … team of 14 plus contract support Monitor performance against service-level targets and resolve problems rapidly Recruit, train and develop employees while maintaining a safe and secure work environment Delegate responsibility, empower employees and ensure accountability Manage an IT budget of approximately £2 million Prepare regular ...

connected people and operational assets. Oversee network operations delivered through a combination of internal resources and third party managed services. Monitor and improve network service health, capacity, performance, resilience and lifecycle. Lead the enterprise network security services within the role’s remit, including firewalls, VPN and remote access services … secure operation of OT hosting and compute platforms. Oversee OT Active Directory, the OT tenant and Entra ID services. Ensure effective identity lifecycle management, privileged access controls, platform health, backup, recovery and technical support. Manage technical risks and improvement opportunities across OT compute, directory and identity services. Ensure platforms ...

responsibilities Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards … identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plans Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs Work closely with ...

Description This is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus, as well as excellent technical network and security knowledge. Duties & Responsibilities Support multiple clients across multiple technologies Mentoring of junior team members. Consult with … customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising ...

SIAM Service Integration Manager We are searching for a SIAM Service Integration Manager to join this thriving investment bank as they are growing their Service Integration team This focus requires a SIAM Service Integration focus as this role is focused on building out a brand … function within SIAM Service Integration Role details Title: SIAM Service Integration Manager Employer: investment bank Permanent role, salary £80,000- £120,000 plus bonus Location : London City and home working hybrid 50/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service ...

SIAM Service Integration Manager We are searching for a SIAM Service Integration Manager to join this thriving investment bank as they are growing their Service Integration team This focus requires a SIAM Service Integration focus as this role is focused on building out a brand … function within SIAM Service Integration Role details Title: SIAM Service Integration Manager Employer: investment bank Permanent role, salary £80,000- £120,000 plus bonus Location : London City and home working hybrid 50/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service ...

SIAM Service Integration Manager We are searching for a SIAM Service Integration Manager to join this thriving investment bank as they are growing their Service Integration team This focus requires a SIAM Service Integration focus as this role is focused on building out a brand … function within SIAM Service Integration Role details Title: SIAM Service Integration Manager Employer: investment bank Permanent role, salary £80,000- £120,000 plus bonus Location : London City and home working hybrid 50/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service ...

Client Coordination Manager is responsible for leading the operational delivery and client coordination across our Information Security service lines, including Data Protection, Cyber Essentials, and Information Security Consultancy. This role ensures the seamless end-to-end delivery of services, effective resource coordination, high levels of client satisfaction, and strong … commercial performance. The Client Coordination Manager will oversee the Client Coordination team supporting these functions, driving operational excellence, process improvement, and performance management across the department. The role requires a strong operational leader with the ability to manage multiple service streams, maintain delivery standards under pressure, and foster ...

available as adoption continues to grow. You'll work closely with engineering, security, cloud infrastructure and business teams to improve operational performance and service reliability. You'll help ensure AI technologies are supported safely, responsibly and efficiently across Aviva. This is an exciting opportunity to play a leading role … Aviva's most innovative technology platforms. Skills and experience we’re looking for Experience leading technology operations, platform support or service management teams. Strong knowledge of IT service management processes, including incident, problem, change and risk management. Experience supporting enterprise cloud, Kubernetes or platform services ...

This is an exciting opportunity for an IT Operational Delivery Project Manager/IT Service Manager to join this global Energy company looking after DEX Sustainability, including Delivery, Operational Readiness, Stabilisation and Risk Reduction. Description: DEX Sustainability Responsibilities Lead DEX Sustainability from design into delivery, implementation and value realisation … Strong project delivery and operational management experience covering service performance, stability, incidents, risk and OPEX. Good infrastructure knowledge including resilience, environments, release management and change control Define and manage Non-Functional Requirements and measurable operational outcomes Drive operational readiness, service transition, deployment and support handover Identify ...

Role: Service Desk Manager Location: South Manchester Salary: £50,000£60,000 Job Description We are currently working with a growing and well-established technology business in South Manchester who are looking to appoint an experienced Service Desk Manager to lead and develop their support function. This … exciting opportunity for an experienced technical professional who is ready to take the next step into senior management. The role will combine technical leadership, service delivery, people management, customer engagement and pre-sales support. Responsibilities Lead and develop the technical team, including recruitment, mentoring and performance management. Oversee ...

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery. You will design workflows, empower automation via APIs, integrate with enterprise tools, manage users and permissions, and drive continual improvement ...

customers business outcomes. Key Responsibilities 1. Deal & Solution Architecture Leadership Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across technology … sessions, and deep-dive technical/operational interviews. 4. Financial & Commercial Architecture Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

customers business outcomes. Key Responsibilities 1. Deal & Solution Architecture Leadership Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across technology … sessions, and deep-dive technical/operational interviews. 4. Financial & Commercial Architecture Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

customers business outcomes. Key Responsibilities 1. Deal & Solution Architecture Leadership Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across technology … sessions, and deep-dive technical/operational interviews. 4. Financial & Commercial Architecture Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

purpose The Finance Applications Manager is the operational owner for Centellic’s enterprise finance application ecosystem. The role provides end-to-end platform stewardship, service management and technical coordination across finance systems, integrations and adjacent source platforms, ensuring services are reliable, secure, controlled, supportable and aligned with business … integration and middleware. Key Responsibilities Enterprise finance systems ownership Act as the accountable IT Operations platform owner for the finance application ecosystem, maintaining clear service ownership, support models, operational standards and a prioritised roadmap. Develop working knowledge of how each application is used by Centellic and how source data ...