551 to 575 of 1,496 Service Management Jobs in the UK

recruiting for a IT Service Delivery Manager based in our Head office in Thirsk - North Yorkshire. With travel across our other UK and European offices leading a team of up to 5 IT Support Engineers. This is an exciting opportunity for an experienced, hands-on IT service leader. … delivering proactive, high-quality IT support and bringing teams together under one way of working. You'll be responsible for leading and delivering IT service across the UK and France. You'll bring our two support teams together into one service desk, move our tooling onto a single ...

business units transition onto a unified Target Operating Model (TOM) . This is a broad, strategic role where you'll work across business, technology, service management and transformation teams , developing practical end-to-end solutions that are scalable, supportable and aligned with wider business and technical objectives. … Solution Architect, you will: Lead solution design activities across the transformation programme. Develop end-to-end solutions covering people, process, technology, data, service and governance . Translate complex business requirements into practical technical and operational solutions. Analyse existing operating models, processes and technology landscapes. Identify impacts, dependencies, risks ...

platform solution delivery Engage IT and business representatives to enable architectural change Consult with other architecture team members Interface with third-party product and service suppliers Act as an escalation point for technical and architectural issues Requirements Experience in a similar client-facing solution-driven role, such as Solutions … Architect, or Solutions Engineer Ability to work effectively with business and IT stakeholders, both internal and partners Experience of systems integration, systems development, and service operation environments Evidence of previous technical design and architectural experience Experience of end-to-end architecture, covering business requirements through to technical deployments ...

team and third-party technology providers while ensuring reliable, secure and efficient IT services across the organisation. You will oversee the IT roadmap, infrastructure, service delivery, cyber security, suppliers and key technology projects, while supporting continuous improvement across the IT function. Key Responsibilities Lead and develop the IT Support … Infrastructure team, ensuring high-quality service delivery. Manage the organisation’s Microsoft-based IT environment and infrastructure. Oversee cloud, network, server, endpoint and disaster recovery services. Manage external IT suppliers, contractors, contracts and service levels. Own the IT roadmap and lead major technology and service delivery projects. ...

Oceania, and East Asia.. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract … across Technology and the Business in the delivery of cyber security and responsible for the Security Operations Centre, IT Security Architecture & Support, Identity & Access Management and Threat & Vulnerability Management with an EMEA-wide oversight across Bank and Securities. NUMBER OF DIRECT REPORTS 4 to 8 direct reports MAIN ...

Monday - Friday 10am - 7pm Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical … support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client ...

Location: London (hybrid working - 2-3 days onsite) Duration: 12 months + Vetting: SC security clearance will be required Essential Skills Security & Identity Service Ownership: Proven experience owning and managing enterprise security, identity and access management (IAM) services within complex organisations. IAM Expertise: Strong understanding of identity lifecycle … management, authentication, authorisation, privileged access management (PAM), SSO and multi-factor authentication (MFA). Cyber Security: Strong knowledge of security principles, controls, vulnerabilities and risk management within large-scale digital environments. Service Management & Governance: Experience defining service strategy, roadmaps, SLAs, KPIs, controls and continual ...

supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks … globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. About the role Are you an experienced Service Desk professional who thrives in a fast-paced environment? Do you enjoy solving complex technical challenges while supporting and developing others ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: £750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

Title: ITSM – IT Resilience Manager Location: London, UK (Remote Work) Job Description: The role needs practical experience in IT service continuity, disaster recovery and resilience. The candidate will work with technical and business teams to make sure critical services have clear recovery requirements, plans and testing in place. Required … Skills: Substantial experience in IT Service Continuity, Disaster Recovery or technology resilience, including recovery planning, RTOs, RPOs, service criticality and dependency mapping. Strong understanding of ITIL-aligned service management and its integration with business continuity, cyber recovery and operational resilience. Experience shaping resilience strategy and improvement ...

operational. The successful candidate will act as the on-site point of contact for IT support, working closely with internal stakeholders and external service providers to resolve technical issues, maintain system performance and contribute to the continuous improvement of IT operations. Key Responsibilities: Act as the primary on-site … systems Investigate, troubleshoot and resolve hardware, software and network issues in a timely manner Monitor IT systems and proactively identify potential issues to minimise service disruptions Support the administration and maintenance of Windows, Linux and macOS operating systems Maintain and troubleshoot IT hardware including desktops, laptops, printers and peripheral ...

environment. This role is ideal for someone who combines strong project coordination skills with a solid understanding of End User Computing (EUC), application lifecycle management, and endpoint technologies. You will work closely with technical teams, project managers, and stakeholders to coordinate remediation activities, track progress, manage risks, and help … opportunities, and help shape ways of working as the programme evolves. Key Responsibilities Coordinate workstation and application End-of-Life (EOL) and End-of-Service (EOS) remediation activities. Support the planning, tracking, and delivery of remediation workstreams across multiple applications and technologies. Maintain project documentation, action trackers, RAID logs ...

Monitor, triage, and resolve helpdesk requests in Jira Service Management, Slack channels, and email Provide timely acknowledgments and updates within defined SLAs to end-users worldwide Troubleshoot OS, connectivity, application, and endpoint issues on macOS, Windows, and Linux devices Collaborate with Workplace, Engineering Operations, HR, and Security teams … carriers Solid understanding of information security best practices and GDPR compliance requirements within EMEA Excellent verbal and written communication skills with a strong customer-service attitude and collaborative spirit Ability to lift up to 30 lbs for inventory handling and logistics Flexibility to participate in an on-call rotation ...

Acting as a first point of contact for IT support requests via phone, email and face-to-face interactions Taking ownership of incidents and service requests through to successful resolution Diagnosing, troubleshooting and resolving hardware, software and system issues Escalating complex issues where appropriate and working collaboratively with … platforms, including Active Directory and Microsoft 365 Deploying and supporting authorised software applications Maintaining accurate asset and licensing records Assisting with IT projects and service improvements Creating and sharing technical documentation and user guidance Participating in on-call and shift rotas as required Identifying opportunities to improve systems, processes ...

week in the office or on client sites. Qualifications Three or more years of experience in Operational Resilience, Business Continuity, Third‐Party Risk Management, OCIR, Crisis Management, IT Service Management, IT Continuity, Security, Risk Management, Supply Chain Resilience, or Disaster Recovery. Strong stakeholder management and communication skills. Knowledge of IT service models such as COBIT or ITIL and applicable international standards for resilience and risk management. Certifications such as BCI, DRI, CISSP, or IRM are desirable. Experience in a financial services environment is an advantage, though principles apply across sectors. Capability ...

Azure, RHEL and Java/Spring Boot microservices. You’ll support business-critical platforms in a 24/7 environment, taking ownership of incident management, security remediation, CI/CD and automation. The Opportunity As TechOps Engineer, you’ll be responsible for the reliability, security and performance of complex … cloud infrastructure. • Collaborating with Security, SOC and NOC teams during incident response and post-incident reviews. • Managing incidents, problems and changes through Jira Service Management. • Maintaining operational runbooks, dashboards and technical documentation. • Improving platform reliability through automation, scripting and CI/CD. • Participating in a 24/ ...

member, you will play a full role in the strategic leadership of the organisation, sharing collective responsibility for quality, performance, finance, workforce, culture, risk management and the delivery of safe and effective services. Leading a diverse portfolio spanning digital delivery, data and analytics, clinical coding, Epic optimisation, cyber security … information governance and clinical informatics, you will drive service transformation, productivity, clinical excellence, patient experience and financial sustainability. Working with a highly experienced senior leadership team, you will ensure a clear distinction between maintaining reliable day-to-day digital services and delivering transformational change, with both functions measured against ...

regional and national levels. This role offers significant breadth and impact. You will lead operational performance and technical strategy across cyber security, infrastructure, networks, service desk, end user support, and data services, ensuring high availability, resilience, and security of critical systems. Your leadership will be instrumental in driving service … role is advancing cyber security and data quality, ensuring compliance with national standards and safeguarding sensitive patient information. You will lead incident response, risk management, and continuous improvement, while shaping policies and strategies that strengthen the Trust's digital maturity. We are looking for an experienced and credible digital ...

inclusive environment that helps them thrive. Our client, a leading player in the financial services industry, is seeking an experienced Identity & Access Management Operations Analyst at the VP level to bolster their IAM operations across EMEA. This is an exciting opportunity for a talented professional who thrives … dynamic environment and is eager to make a significant impact on access management services. Role: Identity & Access Management Operations Analyst, VP Duration: 12 Months Location: London (Hybrid, 2 - 3 days a week in office) Rate: £750 per day (umbrella) Role Summary: In this pivotal role, the successful candidate ...

needs of partners, customers and the wider business. We’ll look to you to bring your proven experience leading technology operations or IT service management in a complex, multi-site environment, ideally within retail, hospitality or another consumer-facing sector with experience managing operational risk, service continuity … ability to make effective decisions during high-impact incidents. You’ll have strong practical knowledge of ITIL practices, including incident, major incident, problem, change, service transition and service-level management. As well as demonstrable experience managing third-party service providers against contractual commitments, SLAs and improvement plans. ...

KPIs: calls, demos booked, proposals sent, and deals advanced Provide regular, honest forecasting to leadership — no surprises Collaborate with Sales Engineering, Implementation, and Account Management to ensure a smooth hand-off post-close What You’ll Bring 5+ years of B2B SaaS or field service industry sales experience … growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices ...

Excellent opportunity for an experienced IT Support Manager, IT Operations Manager or Service Delivery Manager to join a well-established organisation in a leadership role where you'll oversee IT services across multiple sites and lead a team responsible for delivering an excellent technology experience. This organisation is investing … technology function and is looking for someone who can take ownership of day-to-day IT service delivery whilst driving improvements across support, systems and processes. Reporting into the IT Director, you will manage IT support services across a portfolio of sites, leading and developing the support team whilst ...

their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic client accounts, maintaining a thorough understanding of each customer's business objectives, challenges, technology landscape, contract status … strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive ...

their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic client accounts, maintaining a thorough understanding of each customer's business objectives, challenges, technology landscape, contract status … strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive ...