276 to 300 of 382 Remote ITSM Jobs

working arrangement. You will define architecture across Microsoft platforms, drive migrations and modernisation across M365, data, hosting and identity, and provide technical leadership across ITSM and networking within a major transformation program. The role requires an independent consultant capable of navigating a complex, large-scale technology transformation and #J ...

defect resolution, and work with stakeholders to drive root-cause analysis and post-mortems. The role requires ITIL knowledge, SQL understanding, and experience with ITSM tools in Agile environments. The successful candidate will participate in a 24/7 on-call rota, contribute to knowledge bases, and help maintain platform ...

Service Delivery and Support Manager - Leading Investment Bank - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Major Incident Management, ServiceNow, Ivanti, Jira, Microsoft Intune, SCCM, Active Directory, Group Policy, Windows 11, Microsoft Teams, Microsoft 365, Endpoint Management) Are you an experienced Service Delivery Manager or IT Support Manager … within a demanding financial services environment? This is an opportunity to take ownership of service delivery across a sophisticated investment bank, combining people leadership, ITSM, major incident management and continuous improvement. Our client is an established investment bank with a sophisticated technology environment supporting critical business operations. As part ...

hardware, software, systems, and network-related issues Diagnosing and resolving technical problems efficiently and professionally Managing incidents and service requests through the IT Service Management platform Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels Escalating complex issues to specialist teams when required Supporting user access … fast-paced environment Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline ITIL certification or experience working within IT Service Management frameworks Experience supporting identity and access management processes Ready to Make an Impact? Apply today and help us deliver exceptional technology services that keep South ...

IT Service & Operations Manager - Deputy Principal Are you an experienced IT professional with a strong background in IT service management, infrastructure and technology operations? MCS Group are delighted to be recruiting for an IT Service & Operations Manager on behalf of Tourism Northern Ireland. The Organisation Tourism Northern Ireland is responsible … effective delivery, governance and continual improvement of Tourism NI's IT services and operations. This is a broad technology leadership role covering IT service management, cloud infrastructure, cyber security, supplier and contract management, service transition and people leadership. You will provide technical direction to a multi-skilled IT team while ...

service levels meet business needs and manage external partners across infrastructure, networks and security controls. The role focuses on delivering reliable IT services, embedding ITSM and driving improvements while supporting a hybrid operating model. #J-18808-Ljbffr ...

full lifecycle Server OS management, including image creation, OS configuration management, patching, compliance, file share management, infrastructure automation, and integration with enterprise IT service management platforms. The ideal candidate will help mature and automate end-to-end server provisioning and lifecycle operations, ensuring systems are standardized, secure, and supportable. … Experience with Windows Server administration and SMB file share management Familiarity with Azure infrastructure services and landing zone concepts Experience with ServiceNow, CMDB processes, ITSM workflows, or automation integrations Strong Python skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. ...

SLAs, and drive continuous improvement. The role partners with project managers to deliver reliable IT services. You will lead incident and problem management, configure ITSM workflows, dashboards, and a knowledge base, and collaborate with internal teams to ensure high-quality support and user satisfaction. #J-18808-Ljbffr ...

opportunities within a major digital transformation program. The role focuses on driving continual service improvement, engaging senior stakeholders, and delivering value through effective IT Service Management practices. Hybrid Nottingham-based work is offered with flexible hours. #J-18808-Ljbffr ...

Hargreaves Lansdown is seeking a Service Assurance Manager to lead the Service Assurance team and govern IT service management across heritage systems, cloud services and integrated third party platforms from our Bristol head office. You will drive major incident leadership, ensure risk and audit engagement, and partner with Cloud Operations ...

Capgemini is seeking a Service Catalogue Lead to steer governance, standardisation and continual improvement of our Service Catalogue. The role involves collaborating with Service Owners, operational teams, and stakeholders to ensure offerings are accurate, accessible ...

data analysis methodologies. (Essential) Advanced knowledgeofdata visualisationtools, preferably Power Bi. (Desirable) Knowledge working with SQL queries (Essential) Strong understanding of IT Service Management (ITSM) processes including Incident, Problem, Change and Service Request Management. (Essential) Knowledge of Service Performance Management frameworks, KPIs, SLAs and operational governance. (Essential) Knowledge of data governance ...

focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improvements across incidents, problems and knowledge management, while driving automation and improved user satisfaction. #J-18808-Ljbffr ...

starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition framework. You will review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement. #J-18808-Ljbffr ...

observability landscape - events, metrics, logs, traces - and a clear-eyed view of what AIOps genuinely delivers versus what the marketing says. Enterprise-scale ITSM/CMDB and event management experience. Enough applied ML awareness (anomaly detection, event correlation) to evaluate vendor claims. If this role is of interest and would ...

Desk Supervisor – What We’re Looking For: Previous experience supervising an IT Service Desk, ideally within a law firm environment Strong understanding of IT Service Management principles Experience working with SLA and KPI driven environments Proven ability to lead, coach, and motivate technical support teams Experience managing ticket queues, joiner ...

auditor is also considered Ideally you will have a baseline knowledge or familiarity across the following areas: IT risks, information security, cyber risk, IT service management, system development practices, IT general controls, application controls, and data concepts. Desirable Skills Progress toward, or completion of, a relevant professional qualification is desirable ...

drive RCA sessions, and coordinate offshore analysis tasks to improve system stability. This early-career role focuses on incident communications, CAPA tracking, and using ITSM practices within a UK FinTech environment, with a hybrid setup and ongoing professional development. #J-18808-Ljbffr ...

enterprise environments. AppViewX Administration & Engineering Manage and enhance AppViewX platform implementations. Design workflows for certificate automation and lifecycle management. Configure integrations with PKI platforms, ITSM tools, Load Balancers, Web Servers, and Cloud platforms. Support certificate discovery, monitoring, reporting, and compliance dashboards. Keyfactor Command Engineering Configure and administer Keyfactor Command platform. ...

enterprise environments. AppViewX Administration & Engineering Manage and enhance AppViewX platform implementations. Design workflows for certificate automation and lifecycle management. Configure integrations with PKI platforms, ITSM tools, Load Balancers, Web Servers, and Cloud platforms. Support certificate discovery, monitoring, reporting, and compliance dashboards. Keyfactor Command Engineering Configure and administer Keyfactor Command platform. ...

Incident or Crisis Management. Domain Expertise: Deep knowledge of payments infrastructure and financial crime(AML/Fraud) systems. Tech & Frameworks: Strong understanding of modern ITSM, SRE principles, and observability. Regulatory Experience : Comfortable operating and communicating within highly regulated environments. Collaboration & Influence: Ability to translate technical issues for executives and align ...

Incident or Crisis Management. Domain Expertise: Deep knowledge of payments infrastructure and financial crime(AML/Fraud) systems. Tech & Frameworks: Strong understanding of modern ITSM, SRE principles, and observability. Regulatory Experience : Comfortable operating and communicating within highly regulated environments. Collaboration & Influence: Ability to translate technical issues for executives and align ...

liaising with contract teams and engineers. The role requires experience with MRI CAFM platforms, PPM scheduling, asset and work order management, and familiarity with ITSM tools such as ServiceNow. #J-18808-Ljbffr ...

collaborate with Cyber & Security Operations to maintain secure, resilient IT services. You'll work in a fast-growing, global business, driving ITIL/ITSM processes, automating routine tasks, and shaping the future of our infrastructure as we scale. #J-18808-Ljbffr ...

business problems, combined with a willingness to learn, is just as important as existing platform experience. ServiceNow certifications such as CSA, CIS-HRSD or ITSM would be beneficial. Salary up to £55,000 plus benefits. The role offers flexible hybrid working and the opportunity to work on complex transformation programmes ...