326 to 350 of 382 Remote ITSM Jobs

minimum of Master’s degree level, or equivalent post graduate qualificatio Degree level or equivalent qualification specifically in IT/Informatics IT Service Management (ITSM) certifications Evidence of management development through Continuous Professional Development and/or formal management course Previous experience of all aspects of people management, from recruitment ...

transformation business headquartered in Fareham, Hampshire. This role is ideal for a South Coast-based Project Manager looking to deliver both UK and international ITSM projects, working with a diverse client base while remaining locally based. Key Responsibilities Manage end-to-end delivery of ITSM/BMC projects Engage with … knowledge transfer activities What We’re Looking For 4–7 years’ project management experience in IT, SaaS, or telecoms Hands‐on experience with ITSM tools such as BMC Helix, Remedy, or equivalent Proven stakeholder management skills across local and global teams Track record of delivering projects end-to-end Working ...

requests and translate them into appropriate technical actions Experience supporting frontline services such as tech bars, VIP support, and specialist tooling Familiarity with IT service management processes and governance controls Experience using ITSM tools such as ServiceNow (SNOW) Ability to communicate technical guidance clearly to non-technical users Strong organisational ...

support model that maximises first-point resolution through automation, self-service, AI-enabled support and knowledge management. Own and maximise the value of the ITSM platform, using automation, service intelligence and data-driven insight to improve performance and efficiency. Lead incident, request and problem management activities, ensuring effective triage, rapid … ownership and continuous improvement, and support career development aligned to professional standards and frameworks. About you and your experience Experience leading Service Desk, IT Service Management or Digital Support functions within a complex technology environment. A strong commitment to user-centred service delivery, service excellence and continual improvement. Experience using ...

vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice IT service management and governance frameworks, including ServiceNow. About You You will be an experienced technology leader with a strong background in IT operations, service delivery, and stakeholder … business leaders. Experience managing geographically dispersed teams and supporting international operations. Demonstrable success delivering service improvements and operational change programmes. Strong understanding of IT service management principles and frameworks. Experience leading technology projects and driving user adoption initiatives. Ability to translate business requirements into practical technology solutions. Desirable Experience Experience ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking … Location: London city and home working hybrid 50/50% Permanent role salary £80-120,000 plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations ...

exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking … Location: London city and home working hybrid 50/50% Permanent role salary £(phone number removed) plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations ...

demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...

closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. You’ll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague experience. About you You’ll be a customer-focused and approachable IT professional … effective relationships across the business. Experience of working in an ITIL-aligned service desk or IT operations environment, with a good understanding of IT service management processes and tools. Strong working knowledge of Microsoft Windows, Microsoft 365, cloud services and a range of infrastructure technologies, including networking, cyber security ...

meet agreed standards to the Configuration Manager Assist with maintaining Configuration Management documentation Essential Skills & Experience Previous experience working in an IT administration, IT Service Management or ServiceNow environment Good understanding of data quality and record management Strong Microsoft Excel skills Excellent attention to detail Good organisational and administration skills … ServiceNow CMDB Understanding of Configuration Items and basic CI relationships Familiarity with Services and Service Offerings within ServiceNow Basic understanding of ITIL or IT Service Management Experience with data cleansing, data validation or administration projects Previous experience working within a large IT environment ECS Recruitment Group Ltd is acting ...

SVGC Limited is seeking an IT Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires UKSV SC clearance eligibility … ITIL v4 Foundation, and experience with ITSM tools such as Jira Service Management. Remote with occasional travel to Milton Keynes is expected, 37 hours weekly. #J-18808-Ljbffr ...

IT Service Analyst Our new IT Service Analyst , you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2 . Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and ServiceNow administration, you'll help … review of supplier performance against agreed service levels and elevate any concerns where appropriate. What you'll have Experience working within an IT Service Management, IT Operations or IT Support environment. Experience using ITSM tooling, ideally ServiceNow. A good understanding of IT Service Management processes including Incident, Problem and Service ...

service transition activities including knowledge transfer, support-team enablement, communications, operational handover and early-life support. Required Skills and Experience: Practical experience in IT service management, service design & introduction, service transition, service delivery or IT operations ideally in a regulated, risk-managed or audit-controlled environment. Demonstrable experience creating Service … skills, with the ability to make complex service arrangements clear and actionable."Nice To Have" Skills and Experience: Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities! Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health ...

ability todrive best practices while delivering scalable, high-quality solutions. Key Responsibilities Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice recommendations … Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. ...

will have hands‐on experience delivering ServiceNow solutions in telecom BSS/OSS/Network environments, with deep expertise in CSDM, CMDB, TNI, CSM, ITSM, ITOM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage. This role requires a combination of technical … role will focus on hands‐on ServiceNow configuration and development. The Architect will configure and develop ServiceNow applications across CSM (Customer Service Management), ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB, TNI/Telco extensions, and IntegrationHub. They will implement custom workflows, business rules, client scripts, UI policies, and automation ...

hardware lifecycle end to end procurement, deployment and secure decommissioning and pick up BAU tickets alongside the wider team within an ITIL/ITSM framework. Automate routine infrastructure tasks using scripting (PowerShell, Python or similar) and APIs, and contribute to our Cyber Essentials Plus and Cyber Assurance L2 compliance … full-disk encryption, BYOD/MDM controls and device compliance, comfortable enforcing standards set by a dedicated security function. Comfortable working within ITIL/ITSM change control, genuinely hands on with BAU support and hardware lifecycle management. Clear communicator, confident explaining technical decisions to both specialists and non-technical stakeholders ...

develop self-healing automations via PowerShell, or Python, and Copilot integrations. Create smart documentation, automated handover summaries, and SOPs using AI productivity tools. Scripting, ITSM & Cross Functional Delivery Develop and maintain scripts/tools (e.g., PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible … Jenkins, Git) Align operations with ITSM practices, including incident, problem, and change management. Partner with cross-functional teams (support, project, engineering etc.) to deliver integrated solutions. Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the CLIENT group. Skills/Experience At least ...

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of ...

ensuring that clients realize full value from contracted services while managing contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success. Location: Remote/Hybrid (travel to client sites) Understands Customer Business Problems Build strategic … digital experience as a CDM (Managed Services experience a plus) Strong general business acumen (financial/P&L acumen a plus) ITIL/ITSM, Lean Six Sigma, and other relevant industry certifications College degree preferred in a related field or commensurate work experience General understanding of technology and managed services ...

ITSM/MSP Business Development Manager Reading | Hybrid | Permanent … Salary dependent on experience + commission and benefits We are looking for an ITSM Business Development Manager with a strong track record in IT Service Management solution sales. This is a chance to join a global Service Management specialist and play a key role in expanding our presence across ...

holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration. Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud … skills demand within the company, certifications etc. Your Profile Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation. Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development. Proven ...