351 to 375 of 382 Remote ITSM Jobs

holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.* Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud … skills demand within the company, certifications etc.## **Your Profile**• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation. • Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development. • Proven ...

holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments … development and the skills demand within the company, certifications etc.Your Profile• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.• Comfortable in client-facing roles with expertise in business case generation, commercial processes and business ...

ITSM Software Consultant Permanent, full time (flexible) Location: WFH/visits to customers sites Salary: up to £50,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned … Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. ITSM Software Consultant, the role: Working directly with the customers to understand their needs - building relationships and managing their ...

ITSM Software Consultant Permanent, full time (flexible) Location: WFH/visits to customers sites Salary: up to £50,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned … Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. ITSM Software Consultant, the role: Working directly with the customers to understand their needs - building relationships and managing their ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

disposal IT procurement governance, contract renewals, supplier performance and vendor management Executive and operational reporting across asset inventory, compliance, lifecycle and cost optimisation CMDB, ITSM, procurement and asset platform data quality, automation and integration Managed service provider governance, KPIs, SLAs and third-party accountability Senior stakeholder management across IT, Finance … Flexera certifications ITIL Intermediate, ITIL 4 Managing Professional or equivalent certification Experience implementing or improving ITAM and SAM platforms CMDB governance, service mapping and ITSM integration experience Microsoft, Oracle, Adobe, IBM or other enterprise software licensing models Multi-site, international, M&A or business integration experience This is an exceptional ...

role where your impact will be felt long after you’re gone. You will be responsible for embedding ITIL 4 principles within the ITSM framework, developing and implementing IT Disaster Recovery capabilities, driving a cybersecurity improvement programme and also rationalising suppliers across technology. What you’ll bring: Proven experience … Service Delivery Manager on complex IT Transformation or improvement programmes Strong knowledge of ITIL 4 and ITSM best practices Experience with Disaster Recovery planning and testing Experience leading cybersecurity improvement initiatives Experience leading cross-functional teams in matrix environments Strong knowledge of the Microsoft ecosystem (Azure, Dynamics 365, Power Platform ...

customers and our business.As the Product and Operations Lead - ServiceNow, you will lead the development and operational maintenance of the JLP ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation … with other relevant platforms (such as Jira, Confluence, Slack, Salesforce etc.) and driving adoption of new modules and features beyond our initial use of ITSM Pro. Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership and business area strategy. Empower and support 3rd party offshore teams ...

Director of Enterprise Technology Services owns the strategy and execution of these foundational services globally whilst collaborating with local teams: Corporate Network, Service Management (ITSM tools & process) and Service Desk, On-Premises Infrastructure, and Digital Workplace (M365 and Intune/laptop provision). This is a hands‐on leadership role … Oversee the strategy for network resilience and disaster recovery planning, minimising business disruption from outages or incidents. Service Management & Service Desk Own the global ITSM strategy — tooling, process and governance — covering incident, problem, change, request and knowledge management. Lead the standards for globally aligned Service Desk function, ensuring consistent, high ...

client sites, and your home; noting that you will be unable to work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring the integrity of client … IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets including SIEM, IDPS, GVM and Malware Protection.* You will record and respond to health ...

following areas: Microsoft 365 administration and governance (including SharePoint) Cybersecurity Device management Administration of cloud-based business applications Data governance and information management IT service management Excellent communication, relationship-building and change leadership skills, including the ability to advise senior leaders and boards, engage non-technical colleagues and build digital … qualification or equivalent professional experience in technology, digital transformation, information systems or a related discipline would be advantageous. A recognised professional qualification in IT service management, project or programme management, cybersecurity, data governance, enterprise architecture or change management would also be welcomed. Experience leading technology or digital transformation within ...

seeking an IT Service Management (ITSM) Consultant to analyse problems, uncover opportunities, and shape practical solutions that improve how technology services support organisations. You’ll own analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes. You’ll join an open, collaborative community ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate with technical, project and operational teams ...

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows. This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. Candidates should have ...

working model with flexibility Varied role combining support and development Opportunity to influence process improvements Work within a collaborative regional IT team Exposure to ITSM, project management and integration projects Key Responsibilities Provide SharePoint administration, support and troubleshooting Resolve system issues and manage change requests Develop and enhance SharePoint solutions … Support integration of business systems with SharePoint Improve ITSM and project management tools Analyse application functionality and recommend improvements Configure, test and validate application solutions Produce functional specifications and documentation Work closely with stakeholders, analysts and technical teams Support business projects delivered through SharePoint About You 3-5 years' relevant ...

performance issues. The team can identify root causes across application, integration and data layers. Manage incidents, problems, changes, defects and technical backlog items through ITSM tooling and Azure DevOps. Work is prioritised by business impact and progressed in line with service expectations. Monitor platform health, integrations, batch jobs, APIs … platforms – GoAnywhere MFT/SFTP Core platforms – Genesys contact centre services Core platforms – Integrated and asynchronous processing Support and delivery tooling – Azure DevOps and ITSM tooling Support and delivery tooling – Sumo Logic and observability dashboards Support and delivery tooling – JSON, XML, payloads and log structures Support and delivery tooling – Runbooks ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

Lead discovery conversations, customer workshops, business cases and executive presentations. Act as SCC's ServiceNow subject matter expert, identifying opportunities across key workflows including ITSM, ITOM, CSM, HRSD, SPM, SecOps, GRC and AI-enabled automation. Work with Account Managers, Solution Architects, Professional Services, ServiceNow and SCC teams to progress opportunities … EssentialProven experience selling Enterprise Service Management, ServiceNow, digital workflow or enterprise software solutions. Strong understanding of the ServiceNow platform and relevant workflows such as ITSM, ITOM, CSM, HRSD, SPM, SecOps or GRC.Track record of building pipeline, winning complex opportunities and achieving commercial targets. Experience engaging senior customer stakeholders and creating ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective … agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on‐call and out‐of‐hours cover, providing business‐facing ...

Systematix is recruiting a ServiceNow ITSM Developer for a global life sciences client. You will design, develop, configure, and support ServiceNow ITSM modules, integrating with external systems via REST and SOAP, and maintaining CMDB and reporting capabilities. You will work with Business Analysts, Solution Architects and platform teams to deliver ...

knowledge and learnings with their teammates. Requirements 5+ years experience in post‐sales, technical architecture, consulting, or professional services roles Knowledge of monitoring, observability, ITSM, and incident response platforms Strong architecture, whiteboarding, and technical documentation skills across multi‐platform environments Comfortable using AI‐assisted tooling in your own delivery work … complete customer projects. Travel to customers 10 - 20% of the time Nice To Have Fluent German or French speaker Hands‐on experience with ITSM tools About Us BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human ...

prem and SaaS environments, ensuring we have complete visibility across all platforms Oversee the development of a future-state CMDB and its integration with ITSM platforms, enabling better service visibility and decision-making Drive automation and intelligent engineering approaches to reduce manual effort and improve operational reliability, supporting more proactive … complex environment Deep understanding of observability practices, including logging, metrics, tracing and telemetry Experience designing and delivering large-scale platforms such as CMDB, ITSM or similar enterprise tooling Strong background in security and identity engineering, including cloud-based identity solutions, with a good understanding of networks and integration across complex ...

stakeholders. Desirable: Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Desirable: Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support. Your Profile Practical experience of non-functional testing principles and practices within … knowledge/experience Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support #J-18808-Ljbffr ...

ServiceNow consultancy expertise within an established ServiceNow environment. Your new role As a Senior ServiceNow Technical Consultant, you will deliver technical consultancy across ServiceNow ITSM and ITOM modules, supporting platform enhancements and backlog reduction activities. You will work closely with architects and client stakeholders to deliver successful project outcomes while … ensuring the ServiceNow platform remains effective and optimised. Key responsibilities Deliver ServiceNow technical consultancy across ITSM and ITOM modules. Support backlog reduction and platform enhancement initiatives. Develop, configure and customise ServiceNow solutions. Troubleshoot and resolve complex technical issues. Collaborate with architects and client stakeholders to achieve project objectives. Essential skills ...

escalation point for Service Desk tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team‐members. Report Service … Proven people‐management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence‐based performance conversations. Desirable ...