2nd Line Support Jobs in Central London

Second Line Support
London > Central London

The median Second Line Support salary in Central London is £39,000 per year according to job vacancies posted during the 6 months to 26 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 May 2024
Same period 2023 Same period 2022
Rank 147 183 261
Rank change year-on-year +36 +78 -15
Permanent jobs requiring a 2nd Line Support 40 57 48
As % of all permanent jobs advertised in Central London 1.06% 1.12% 0.58%
As % of the Job Titles category 1.11% 1.17% 0.61%
Number of salaries quoted 39 51 42
10th Percentile £28,100 £26,250 £27,750
25th Percentile £31,250 £30,875 £29,750
Median annual salary (50th Percentile) £39,000 £33,500 £33,000
Median % change year-on-year +16.42% +1.52% +10.00%
75th Percentile £42,250 £38,000 £42,438
90th Percentile £45,200 £40,000 £45,500
London median annual salary £35,000 £32,649 £34,000
% change year-on-year +7.20% -3.98% +3.03%

All Permanent IT Job Vacancies
Central London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Central London with a recognized job title 3,602 4,890 7,931
% of permanent jobs with a recognized job title 95.42% 95.98% 95.80%
Number of salaries quoted 2,779 4,065 6,395
10th Percentile £40,000 £41,250 £42,500
25th Percentile £52,500 £54,000 £55,000
Median annual salary (50th Percentile) £72,500 £73,210 £72,500
Median % change year-on-year -0.97% +0.98% +3.57%
75th Percentile £95,000 £96,250 £93,250
90th Percentile £112,500 £112,500 £108,750
London median annual salary £70,000 £72,500 £70,000
% change year-on-year -3.45% +3.57% -

2nd Line Support
Job Vacancy Trend in Central London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for 2nd Line Support in Central London

2nd Line Support
Salary Trend in Central London

3-month moving average salary quoted in jobs citing 2nd Line Support in Central London.

Salary trend for 2nd Line Support in Central London

2nd Line Support
Salary Histogram in Central London

Salary distribution for jobs citing 2nd Line Support in Central London over the 6 months to 26 May 2024.

Salary histogram for 2nd Line Support in Central London

2nd Line Support
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Central London region over the 6 months to 26 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +39 33 £36,500 +4.29% 4
West End of London +8 1 £45,000 +38.46%
City of Westminster - 1 £45,000 -
Southwark - 1 £30,000 - 1
2nd Line Support
London

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Central London

For the 6 months to 26 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring 2nd Line Support in the job title.

1 31 (77.50%) Windows
2 30 (75.00%) Microsoft 365
3 27 (67.50%) Microsoft
3 27 (67.50%) Active Directory
4 19 (47.50%) Azure
5 17 (42.50%) Customer Service
6 16 (40.00%) Microsoft Exchange
7 14 (35.00%) Windows 10
8 13 (32.50%) Analytical Skills
8 13 (32.50%) Microsoft Office
8 13 (32.50%) SharePoint
9 12 (30.00%) Windows Server
9 12 (30.00%) Problem-Solving
10 11 (27.50%) Microsoft Intune
10 11 (27.50%) VMware
11 10 (25.00%) Cisco
12 9 (22.50%) ITIL
12 9 (22.50%) LAN
12 9 (22.50%) WAN
12 9 (22.50%) Firewall
12 9 (22.50%) SCCM
13 8 (20.00%) Video Conferencing
13 8 (20.00%) HP
13 8 (20.00%) Dell
13 8 (20.00%) AWS
13 8 (20.00%) Mobile Device Management
13 8 (20.00%) Server Virtualisation
14 7 (17.50%) Entra ID
14 7 (17.50%) Hyper-V
14 7 (17.50%) MCSE

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (40.00%) Microsoft Exchange
2 13 (32.50%) SharePoint
3 6 (15.00%) SharePoint 2010
3 6 (15.00%) SharePoint 2013
4 2 (5.00%) Exchange Server 2007
4 2 (5.00%) Exchange Server 2010
4 2 (5.00%) Exchange Server 2013
5 1 (2.50%) Skype for Business
Applications
1 13 (32.50%) Microsoft Office
Cloud Services
1 30 (75.00%) Microsoft 365
2 19 (47.50%) Azure
3 8 (20.00%) AWS
4 7 (17.50%) Entra ID
5 6 (15.00%) Dynamics 365
5 6 (15.00%) GCP
6 3 (7.50%) OneDrive
Communications & Networking
1 9 (22.50%) Firewall
1 9 (22.50%) LAN
1 9 (22.50%) WAN
2 5 (12.50%) DNS
2 5 (12.50%) Wi-Fi
3 4 (10.00%) DHCP
3 4 (10.00%) VPN
4 3 (7.50%) Cisco IOS
4 3 (7.50%) Internet
4 3 (7.50%) TCP/IP
4 3 (7.50%) Unified Communications
5 2 (5.00%) Remote Desktop
6 1 (2.50%) Skype
6 1 (2.50%) Telepresence
Database & Business Intelligence
1 3 (7.50%) SQL Server
General
1 13 (32.50%) Analytical Skills
2 7 (17.50%) Finance
3 6 (15.00%) Social Skills
4 4 (10.00%) Law
4 4 (10.00%) Legal
5 2 (5.00%) Organisational Skills
6 1 (2.50%) Automotive
6 1 (2.50%) Pharmaceutical
6 1 (2.50%) Presentation Skills
6 1 (2.50%) Telecoms
Miscellaneous
1 8 (20.00%) Video Conferencing
2 6 (15.00%) Self-Motivation
3 1 (2.50%) iPad
3 1 (2.50%) iPhone
Operating Systems
1 31 (77.50%) Windows
2 14 (35.00%) Windows 10
3 12 (30.00%) Windows Server
4 3 (7.50%) Windows 7
4 3 (7.50%) Windows Server 2012
5 2 (5.00%) Android
5 2 (5.00%) Apple iOS
5 2 (5.00%) Mac OS X
5 2 (5.00%) Windows Server 2008
5 2 (5.00%) Windows Server 2016
6 1 (2.50%) Windows Server 2019
Processes & Methodologies
1 17 (42.50%) Customer Service
2 12 (30.00%) Problem-Solving
3 9 (22.50%) ITIL
4 8 (20.00%) Mobile Device Management
4 8 (20.00%) Server Virtualisation
5 4 (10.00%) Customer Experience
5 4 (10.00%) ITSM
5 4 (10.00%) Software Deployment
6 3 (7.50%) Time Management
7 2 (5.00%) Break/Fix
7 2 (5.00%) Continuous Improvement
7 2 (5.00%) User Experience
8 1 (2.50%) Asset Management
8 1 (2.50%) Conflict Management
8 1 (2.50%) Knowledge Management
8 1 (2.50%) Mentoring
8 1 (2.50%) Network Architecture
8 1 (2.50%) Performance Monitoring
8 1 (2.50%) Ticket Management
8 1 (2.50%) Trend Analysis
Programming Languages
1 4 (10.00%) PowerShell
2 3 (7.50%) SQL
Qualifications
1 7 (17.50%) MCITP
1 7 (17.50%) MCSE
1 7 (17.50%) Microsoft Certification
2 2 (5.00%) Degree
3 1 (2.50%) ITIL Foundation Certificate
3 1 (2.50%) Master's Degree
3 1 (2.50%) MBA
3 1 (2.50%) MCP
3 1 (2.50%) MCTS
Quality Assurance & Compliance
1 6 (15.00%) SLA
2 3 (7.50%) QA
System Software
1 27 (67.50%) Active Directory
2 7 (17.50%) Hyper-V
2 7 (17.50%) VMware Infrastructure
3 6 (15.00%) XenApp
3 6 (15.00%) XenDesktop
4 1 (2.50%) Firmware
4 1 (2.50%) Virtual Desktop
4 1 (2.50%) Virtual Servers
4 1 (2.50%) VMware ESXi
4 1 (2.50%) VMware NSX
Systems Management
1 11 (27.50%) Microsoft Intune
2 9 (22.50%) SCCM
3 2 (5.00%) Jamf Pro
4 1 (2.50%) Backup Exec
4 1 (2.50%) vCenter Server
Vendors
1 27 (67.50%) Microsoft
2 11 (27.50%) VMware
3 10 (25.00%) Cisco
4 8 (20.00%) Dell
4 8 (20.00%) HP
5 6 (15.00%) Citrix
5 6 (15.00%) Google
5 6 (15.00%) Symantec
6 3 (7.50%) Aderant
6 3 (7.50%) Apple
7 2 (5.00%) ServiceNow
8 1 (2.50%) arcserve
8 1 (2.50%) Bomgar
8 1 (2.50%) iManage
8 1 (2.50%) Intapp
8 1 (2.50%) Polycom
8 1 (2.50%) Sophos
8 1 (2.50%) Ubiquiti
8 1 (2.50%) Veeam
8 1 (2.50%) Veritas