The median annual salary for a 2nd Line Support was £29,000 in advertised job vacancies in the City of London during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Second Line Support
London / City of London
Rank 163 208 225
Rank change year-on-year +45 +17  
Permanent jobs requiring a 2nd Line Support 63 65 90
As % of all permanent IT jobs advertised in the City of London 1.26% 0.92% 0.88%
As % of the Job Titles category 1.31% 0.96% 0.92%
Number of salaries quoted 61 59 73
Median salary £29,000 £27,500 £31,000
Median salary % change year-on-year +5.45% -11.29%  
90% offered a salary of more than £24,000 £25,000 £22,500
10% offered a salary of more than £36,500 £32,500 £41,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 4800 6788 9781
As % of all permanent IT job vacancies advertised in the City of London 95.88% 95.65% 95.40%
Number of salaries quoted 4408 6071 8330
Median salary £57,500 £57,500 £55,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £34,000 £35,000 £33,006
10% offered a salary of more than £85,000 £77,500 £80,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the City of London.

Salary trend for 2nd Line Support in the City of London

2nd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 2nd Line Support in the City of London over the 3 months to 26 March 2017.

Salary histogram for 2nd Line Support in the City of London

2nd Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 26 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support in the job title.

1 82 (86.32%) Windows
2 56 (58.95%) Microsoft
3 48 (50.53%) Active Directory
4 40 (42.11%) MS Excel
5 36 (37.89%) MS Exchange
6 32 (33.68%) Windows 7
7 31 (32.63%) Citrix
8 30 (31.58%) MS Office
9 27 (28.42%) Microsoft Certification
9 27 (28.42%) ITIL
10 25 (26.32%) Windows Server 2008
11 24 (25.26%) TCP/IP
12 23 (24.21%) Finance
13 22 (23.16%) Apple
14 20 (21.05%) DNS
14 20 (21.05%) Hyper-V
15 19 (20.00%) Windows Server
15 19 (20.00%) DHCP
16 18 (18.95%) Cisco
16 18 (18.95%) Firewall
16 18 (18.95%) Office 365
17 17 (17.89%) Blackberry
18 15 (15.79%) VMware
18 15 (15.79%) Windows 10
19 13 (13.68%) LAN
19 13 (13.68%) MCP
19 13 (13.68%) Exchange Server 2010
19 13 (13.68%) Windows 8
19 13 (13.68%) VMware Infrastructure
20 12 (12.63%) SCCM

2nd Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (37.89%) MS Exchange
2 13 (13.68%) Exchange Server 2010
3 8 (8.42%) Exchange Server 2003
3 8 (8.42%) IIS
4 7 (7.37%) Blackberry Enterprise Server
4 7 (7.37%) Skype for Business
5 4 (4.21%) Exchange Server 2007
5 4 (4.21%) WordPress
6 3 (3.16%) Exchange Server 2013
7 2 (2.11%) SharePoint
8 1 (1.05%) SharePoint 2010
Applications
1 40 (42.11%) MS Excel
2 30 (31.58%) MS Office
3 1 (1.05%) MS Visio
Cloud Services
1 18 (18.95%) Office 365
2 1 (1.05%) Microsoft Azure
Communications & Networking
1 24 (25.26%) TCP/IP
2 20 (21.05%) DNS
3 19 (20.00%) DHCP
4 18 (18.95%) Firewall
5 13 (13.68%) LAN
6 12 (12.63%) WAN
7 7 (7.37%) SNMP
8 6 (6.32%) SMTP
8 6 (6.32%) Telnet
9 5 (5.26%) Wireless
10 3 (3.16%) IP Telephony
11 2 (2.11%) Remote Desktop
11 2 (2.11%) VoIP
11 2 (2.11%) VPN
12 1 (1.05%) Wi-Fi
Database & Business Intelligence
1 4 (4.21%) MySQL
2 3 (3.16%) SQL Server
3 1 (1.05%) SQL Server 2008
Development Applications
1 1 (1.05%) JIRA
General
1 23 (24.21%) Finance
2 8 (8.42%) Legal
3 5 (5.26%) Law
4 2 (2.11%) Banking
5 1 (1.05%) Front Office
5 1 (1.05%) International Banking
5 1 (1.05%) Investment Banking
5 1 (1.05%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.05%) FIX Protocol
1 1 (1.05%) REST
Miscellaneous
1 17 (17.89%) Blackberry
2 9 (9.47%) Video Conferencing
3 8 (8.42%) Client/Server
4 7 (7.37%) Public Cloud
5 6 (6.32%) Driving Licence
6 3 (3.16%) Analytical Skills
6 3 (3.16%) Computer Science
6 3 (3.16%) iPhone
7 1 (1.05%) Derivative
7 1 (1.05%) Fat Client
7 1 (1.05%) Fintech
7 1 (1.05%) Fixed Income
7 1 (1.05%) Foreign Exchange (FX)
7 1 (1.05%) Management Information System
7 1 (1.05%) Smartphone
7 1 (1.05%) Thin Client
7 1 (1.05%) Wiki
Operating Systems
1 82 (86.32%) Windows
2 32 (33.68%) Windows 7
3 25 (26.32%) Windows Server 2008
4 19 (20.00%) Windows Server
5 15 (15.79%) Windows 10
6 13 (13.68%) Windows 8
7 12 (12.63%) Windows Server 2012
8 11 (11.58%) Linux
9 4 (4.21%) Mac OS
9 4 (4.21%) Mac OS X
10 2 (2.11%) Android
10 2 (2.11%) Apple iOS
10 2 (2.11%) Unix
11 1 (1.05%) Red Hat Enterprise Linux
11 1 (1.05%) Windows Mobile
11 1 (1.05%) Windows Server 2003
11 1 (1.05%) Windows XP
Processes & Methodologies
1 27 (28.42%) ITIL
2 6 (6.32%) Service Delivery
3 5 (5.26%) Change Control
3 5 (5.26%) Service Management
3 5 (5.26%) Virtual Environments
4 4 (4.21%) ITIL V3
4 4 (4.21%) Problem Management
5 2 (2.11%) Change Management
5 2 (2.11%) Continuous Improvement
6 1 (1.05%) Agile Software Development
6 1 (1.05%) Data Security
6 1 (1.05%) Direct Marketing
6 1 (1.05%) Disaster Recovery
6 1 (1.05%) Document Management
6 1 (1.05%) Incident Management
6 1 (1.05%) Information Management
6 1 (1.05%) Information Security
6 1 (1.05%) Risk Management
6 1 (1.05%) Security Management
6 1 (1.05%) SEO
Programming Languages
1 5 (5.26%) SQL
2 3 (3.16%) PowerShell
3 1 (1.05%) Bash Shell
3 1 (1.05%) Java
Qualifications
1 27 (28.42%) Microsoft Certification
2 13 (13.68%) MCP
3 11 (11.58%) MCITP
4 10 (10.53%) Degree
5 8 (8.42%) ITIL Certification
5 8 (8.42%) MCSE
6 7 (7.37%) CCNA
6 7 (7.37%) Cisco Certification
7 5 (5.26%) MCTS
8 2 (2.11%) A+ Certification
8 2 (2.11%) MOS
8 2 (2.11%) Network+ Certification
9 1 (1.05%) DV Cleared
9 1 (1.05%) MCDST
9 1 (1.05%) MCSA
9 1 (1.05%) Security Cleared
9 1 (1.05%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (8.42%) SLA
System Software
1 48 (50.53%) Active Directory
2 20 (21.05%) Hyper-V
3 13 (13.68%) VMware Infrastructure
4 9 (9.47%) XenApp
5 6 (6.32%) vSphere
6 2 (2.11%) XenDesktop
Systems Management
1 12 (12.63%) SCCM
2 8 (8.42%) NetBackup
3 5 (5.26%) SCOM
Vendors
1 56 (58.95%) Microsoft
2 31 (32.63%) Citrix
3 22 (23.16%) Apple
4 18 (18.95%) Cisco
5 15 (15.79%) VMware
6 8 (8.42%) Avaya
6 8 (8.42%) HP
6 8 (8.42%) Samsung
6 8 (8.42%) Veeam
7 6 (6.32%) Dell
7 6 (6.32%) EMC
7 6 (6.32%) NetApp
7 6 (6.32%) Veritas
8 5 (5.26%) Google
9 4 (4.21%) Salesforce.com
10 3 (3.16%) Adobe
10 3 (3.16%) LANDesk
10 3 (3.16%) Meraki
10 3 (3.16%) ServiceNow
11 1 (1.05%) Canon
City, London
Amicus Recruitment Limited
Salary: £25000 - £28000 per annum + Pension
Posted: 2 days ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: Yesterday
City, London
Amicus Recruitment Limited
Salary: £25000 - £35000 per annum + Penison, Bonus, etc
Posted: 4 days ago
City, London
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 5 days ago
City, London
IT Lab
Salary: Up to £32,000 per annum dependent on experience
Posted: 19 days ago
City of London
Hays Specialist Recruitment Ltd
Salary: £36000.00 - £38000.00 per annum + Excellent Benefits
Posted: 10 days ago