Period
to 24 November 2017

The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in the City of London during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Central London > City of London
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 251 274 269
Rank change year-on-year +23 -5 -1
Permanent jobs requiring a 2nd Line Support 75 79 157
As % of all permanent IT jobs advertised in the City of London 0.73% 0.68% 0.92%
As % of the Job Titles category 0.77% 0.71% 0.96%
Number of salaries quoted 72 74 152
City of London median annual salary £30,000 £29,000 £27,500
Median salary % change year-on-year +3.45% +5.45% -3.51%
10th Percentile £23,025 £25,150 £22,750
90th Percentile £38,625 £41,225 £37,500
Central London median annual salary £30,000 £30,000 £28,000
% change year-on-year - +7.14% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9680 11204 16347
% of permanent IT jobs with a recognized job title 94.75% 96.40% 95.79%
Number of salaries quoted 8762 10214 14209
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £35,000 £33,750 £32,500
90th Percentile £92,500 £88,750 £87,500
Central London median annual salary £58,000 £57,500 £55,000
% change year-on-year +0.87% +4.55% +0.92%

2nd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the City of London.

Salary trend for 2nd Line Support in the City of London

2nd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 2nd Line Support in the City of London over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support in the City of London

2nd Line Support
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the City of London region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 3 £32,000 -
2nd Line Support
Central London

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 24 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support in the job title.

1 58 (77.33%) Windows
2 55 (73.33%) Active Directory
3 52 (69.33%) Microsoft
4 31 (41.33%) Microsoft Office
5 28 (37.33%) Finance
6 27 (36.00%) ITIL
6 27 (36.00%) MS Exchange
6 27 (36.00%) Windows 7
7 22 (29.33%) Windows Server
8 21 (28.00%) Citrix
9 19 (25.33%) Microsoft Certification
10 16 (21.33%) Office 365
10 16 (21.33%) VMware
11 14 (18.67%) TCP/IP
12 12 (16.00%) WAN
12 12 (16.00%) LAN
12 12 (16.00%) Windows 10
13 11 (14.67%) MCSE
13 11 (14.67%) Firewall
14 10 (13.33%) DHCP
14 10 (13.33%) VPN
14 10 (13.33%) DNS
14 10 (13.33%) Blackberry
14 10 (13.33%) Windows Server 2008
15 9 (12.00%) Exchange Server 2010
16 8 (10.67%) Legal
16 8 (10.67%) SharePoint
16 8 (10.67%) Apple
16 8 (10.67%) Service Management
16 8 (10.67%) Windows Server 2012

2nd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (36.00%) MS Exchange
2 9 (12.00%) Exchange Server 2010
3 8 (10.67%) SharePoint
4 7 (9.33%) Exchange Server 2003
4 7 (9.33%) Exchange Server 2007
5 6 (8.00%) Exchange Server 2013
6 3 (4.00%) IIS
7 2 (2.67%) Blackberry Enterprise Server
7 2 (2.67%) Skype for Business
Applications
1 31 (41.33%) Microsoft Office
2 5 (6.67%) Microsoft Excel
3 1 (1.33%) Microsoft PowerPoint
Business Applications
1 1 (1.33%) Eikon
Cloud Services
1 16 (21.33%) Office 365
2 4 (5.33%) Microsoft Azure
3 1 (1.33%) OneDrive
Communications & Networking
1 14 (18.67%) TCP/IP
2 12 (16.00%) LAN
2 12 (16.00%) WAN
3 11 (14.67%) Firewall
4 10 (13.33%) DHCP
4 10 (13.33%) DNS
4 10 (13.33%) VPN
5 3 (4.00%) Skype
5 3 (4.00%) Wi-Fi
6 2 (2.67%) Internet
6 2 (2.67%) Wireless
7 1 (1.33%) Cisco ASA
7 1 (1.33%) Cisco IOS
7 1 (1.33%) Remote Desktop
7 1 (1.33%) SAN
7 1 (1.33%) Telnet
7 1 (1.33%) VoIP
Database & Business Intelligence
1 4 (5.33%) SQL Server
Development Applications
1 2 (2.67%) Eclipse
General
1 28 (37.33%) Finance
2 8 (10.67%) Legal
3 6 (8.00%) Banking
4 5 (6.67%) Law
5 2 (2.67%) Back Office
6 1 (1.33%) Advertising
6 1 (1.33%) Investment Banking
6 1 (1.33%) Publishing
6 1 (1.33%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.33%) COM
Miscellaneous
1 10 (13.33%) Blackberry
2 7 (9.33%) Computer Science
3 3 (4.00%) Smartphone
3 3 (4.00%) Video Conferencing
4 2 (2.67%) Analytical Skills
4 2 (2.67%) Driving Licence
4 2 (2.67%) iPhone
5 1 (1.33%) Apple TV
5 1 (1.33%) Data Centre
5 1 (1.33%) Fintech
5 1 (1.33%) Handset
5 1 (1.33%) iPad
5 1 (1.33%) IVR
5 1 (1.33%) Public Cloud
5 1 (1.33%) Renewable Energy
5 1 (1.33%) RSA SecurID
5 1 (1.33%) User Experience
Operating Systems
1 58 (77.33%) Windows
2 27 (36.00%) Windows 7
3 22 (29.33%) Windows Server
4 12 (16.00%) Windows 10
5 10 (13.33%) Windows Server 2008
6 8 (10.67%) Windows Server 2012
7 5 (6.67%) Windows 8
8 3 (4.00%) Windows Server 2003
9 2 (2.67%) Linux
9 2 (2.67%) Windows 2000 Server
9 2 (2.67%) Windows Vista
10 1 (1.33%) Android
10 1 (1.33%) Mac OS X
Processes & Methodologies
1 27 (36.00%) ITIL
2 8 (10.67%) Service Management
3 6 (8.00%) Break/Fix
3 6 (8.00%) Mobile Device Management
4 4 (5.33%) Incident Management
4 4 (5.33%) ITIL V3
5 3 (4.00%) Application Packaging
5 3 (4.00%) Change Control
5 3 (4.00%) Document Management
5 3 (4.00%) Innovative Thinking
5 3 (4.00%) Root Cause Analysis
5 3 (4.00%) Service Delivery
5 3 (4.00%) Ticket Management
5 3 (4.00%) Workflow
6 2 (2.67%) Innovation Management
6 2 (2.67%) Investment Management
6 2 (2.67%) ITSM
6 2 (2.67%) Problem Management
7 1 (1.33%) Mathematics
7 1 (1.33%) Physics
Programming Languages
1 6 (8.00%) SQL
2 2 (2.67%) VBA
3 1 (1.33%) PowerShell
Qualifications
1 19 (25.33%) Microsoft Certification
2 11 (14.67%) MCSE
3 6 (8.00%) ITIL Certification
3 6 (8.00%) MCP
3 6 (8.00%) MCSA
4 5 (6.67%) Degree
5 2 (2.67%) CCNA
5 2 (2.67%) Cisco Certification
5 2 (2.67%) ITIL Foundation Certificate
5 2 (2.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (9.33%) SLA
System Software
1 55 (73.33%) Active Directory
2 8 (10.67%) XenApp
3 7 (9.33%) Hyper-V
4 5 (6.67%) VMware Infrastructure
5 1 (1.33%) Microsoft App-V
5 1 (1.33%) vSphere
5 1 (1.33%) XenDesktop
Systems Management
1 5 (6.67%) SCCM
2 2 (2.67%) AirWatch
3 1 (1.33%) Cisco CUCM
3 1 (1.33%) Norton AntiVirus
3 1 (1.33%) WSUS
Vendors
1 52 (69.33%) Microsoft
2 21 (28.00%) Citrix
3 16 (21.33%) VMware
4 8 (10.67%) Apple
5 7 (9.33%) Cisco
6 5 (6.67%) iManage
7 4 (5.33%) Samsung
8 3 (4.00%) HP
9 2 (2.67%) Mitel
9 2 (2.67%) Sage
9 2 (2.67%) Wyse
10 1 (1.33%) Bloomberg
10 1 (1.33%) Brocade
10 1 (1.33%) Extreme Networks
10 1 (1.33%) Google
10 1 (1.33%) Juniper
10 1 (1.33%) Remedy
10 1 (1.33%) Reuters
10 1 (1.33%) ServiceNow
10 1 (1.33%) Symantec