2nd Line Support Jobs in the City of London

Second Line Support
Central London > City of London

The median Second Line Support salary in the City of London is £35,000 per year according to job vacancies posted during the 6 months to 30 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 141 184 248
Rank change year-on-year +43 +64 -9
Permanent jobs requiring a 2nd Line Support 35 51 33
As % of all permanent jobs advertised in the City of London 1.04% 1.07% 0.47%
As % of the Job Titles category 1.08% 1.11% 0.49%
Number of salaries quoted 34 46 30
10th Percentile £27,725 £28,500 £29,550
25th Percentile £31,250 £31,250 £29,750
Median annual salary (50th Percentile) £35,000 £35,000 £32,750
Median % change year-on-year - +6.87% +5.65%
75th Percentile £41,938 £38,750 £36,875
90th Percentile £45,700 £42,000 £44,000
Central London median annual salary £35,000 £35,000 £32,750
% change year-on-year - +6.87% +9.17%

All Permanent IT Job Vacancies
City of London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 3,226 4,579 6,746
% of permanent jobs with a recognized job title 95.90% 96.44% 95.57%
Number of salaries quoted 2,578 3,850 5,624
10th Percentile £41,250 £42,500 £45,000
25th Percentile £53,000 £55,000 £56,250
Median annual salary (50th Percentile) £73,000 £75,000 £72,500
Median % change year-on-year -2.67% +3.45% -
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,500 £108,750
Central London median annual salary £72,500 £75,000 £72,500
% change year-on-year -3.33% +3.45% +3.57%

2nd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support in the City of London

2nd Line Support
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing 2nd Line Support in the City of London.

Salary trend for 2nd Line Support in the City of London

2nd Line Support
Salary Histogram in the City of London

Salary distribution for jobs citing 2nd Line Support in the City of London over the 6 months to 30 April 2024.

Salary histogram for 2nd Line Support in the City of London

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 30 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd Line Support in the job title.

1 26 (74.29%) Windows
2 24 (68.57%) Microsoft 365
3 22 (62.86%) Microsoft
4 21 (60.00%) Active Directory
5 17 (48.57%) Customer Service
6 14 (40.00%) Windows 10
7 13 (37.14%) Azure
7 13 (37.14%) Microsoft Office
8 12 (34.29%) Problem-Solving
9 10 (28.57%) Microsoft Exchange
10 9 (25.71%) ITIL
10 9 (25.71%) Video Conferencing
11 7 (20.00%) Analytical Skills
11 7 (20.00%) Entra ID
11 7 (20.00%) Windows Server
11 7 (20.00%) Finance
11 7 (20.00%) SharePoint
12 6 (17.14%) SLA
12 6 (17.14%) Wi-Fi
12 6 (17.14%) Social Skills
13 5 (14.29%) Self-Motivation
13 5 (14.29%) Microsoft Intune
13 5 (14.29%) VMware
14 4 (11.43%) ITSM
14 4 (11.43%) Cisco
14 4 (11.43%) VPN
14 4 (11.43%) DNS
14 4 (11.43%) LAN
14 4 (11.43%) WAN
14 4 (11.43%) Law

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (28.57%) Microsoft Exchange
2 7 (20.00%) SharePoint
3 2 (5.71%) Exchange Server 2007
3 2 (5.71%) Exchange Server 2010
3 2 (5.71%) Exchange Server 2013
4 1 (2.86%) Skype for Business
Applications
1 13 (37.14%) Microsoft Office
Cloud Services
1 24 (68.57%) Microsoft 365
2 13 (37.14%) Azure
3 7 (20.00%) Entra ID
4 3 (8.57%) OneDrive
5 2 (5.71%) AWS
Communications & Networking
1 6 (17.14%) Wi-Fi
2 4 (11.43%) DNS
2 4 (11.43%) LAN
2 4 (11.43%) VPN
2 4 (11.43%) WAN
3 3 (8.57%) Cisco IOS
3 3 (8.57%) DHCP
3 3 (8.57%) Firewall
3 3 (8.57%) Internet
3 3 (8.57%) TCP/IP
3 3 (8.57%) Unified Communications
4 2 (5.71%) Remote Desktop
5 1 (2.86%) Skype
5 1 (2.86%) Telepresence
Database & Business Intelligence
1 3 (8.57%) SQL Server
General
1 7 (20.00%) Analytical Skills
1 7 (20.00%) Finance
2 6 (17.14%) Social Skills
3 4 (11.43%) Law
3 4 (11.43%) Legal
4 2 (5.71%) Organisational Skills
5 1 (2.86%) Automotive
5 1 (2.86%) Pharmaceutical
5 1 (2.86%) Presentation Skills
5 1 (2.86%) Telecoms
Miscellaneous
1 9 (25.71%) Video Conferencing
2 5 (14.29%) Self-Motivation
3 1 (2.86%) iPad
3 1 (2.86%) iPhone
Operating Systems
1 26 (74.29%) Windows
2 14 (40.00%) Windows 10
3 7 (20.00%) Windows Server
4 3 (8.57%) Android
4 3 (8.57%) Apple iOS
4 3 (8.57%) Windows 7
5 2 (5.71%) Mac OS X
5 2 (5.71%) Windows Server 2008
5 2 (5.71%) Windows Server 2012
5 2 (5.71%) Windows Server 2016
Processes & Methodologies
1 17 (48.57%) Customer Service
2 12 (34.29%) Problem-Solving
3 9 (25.71%) ITIL
4 4 (11.43%) Customer Experience
4 4 (11.43%) ITSM
4 4 (11.43%) Software Deployment
5 3 (8.57%) Continuous Improvement
5 3 (8.57%) Mobile Device Management
5 3 (8.57%) Time Management
5 3 (8.57%) User Experience
6 2 (5.71%) Break/Fix
6 2 (5.71%) Server Virtualisation
7 1 (2.86%) Asset Management
7 1 (2.86%) Conflict Management
7 1 (2.86%) Mentoring
7 1 (2.86%) Network Architecture
7 1 (2.86%) Performance Monitoring
7 1 (2.86%) Proactive Maintenance
7 1 (2.86%) Ticket Management
7 1 (2.86%) Trend Analysis
Programming Languages
1 4 (11.43%) PowerShell
2 3 (8.57%) SQL
Qualifications
1 1 (2.86%) Degree
1 1 (2.86%) ITIL Foundation Certificate
1 1 (2.86%) Master's Degree
1 1 (2.86%) MBA
Quality Assurance & Compliance
1 6 (17.14%) SLA
2 3 (8.57%) QA
System Software
1 21 (60.00%) Active Directory
2 1 (2.86%) Firmware
2 1 (2.86%) Hyper-V
2 1 (2.86%) Virtual Desktop
2 1 (2.86%) Virtual Servers
2 1 (2.86%) VMware ESXi
2 1 (2.86%) VMware Infrastructure
2 1 (2.86%) VMware NSX
Systems Management
1 5 (14.29%) Microsoft Intune
2 2 (5.71%) Jamf Pro
2 2 (5.71%) SCCM
3 1 (2.86%) Backup Exec
3 1 (2.86%) vCenter Server
Vendors
1 22 (62.86%) Microsoft
2 5 (14.29%) VMware
3 4 (11.43%) Cisco
4 3 (8.57%) Aderant
4 3 (8.57%) Apple
5 2 (5.71%) Dell
5 2 (5.71%) HP
5 2 (5.71%) ServiceNow
6 1 (2.86%) Bomgar
6 1 (2.86%) Datto
6 1 (2.86%) iManage
6 1 (2.86%) Intapp
6 1 (2.86%) Polycom
6 1 (2.86%) Ubiquiti
6 1 (2.86%) Veeam
6 1 (2.86%) Veritas