The median annual salary for a 2nd Line Support was £31,500 in advertised job vacancies in the City of London during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
London / City of London
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 186 198 227
Rank change year-on-year +12 +29  
Permanent jobs requiring a 2nd Line Support 41 57 88
As % of all permanent IT jobs advertised in the City of London 0.80% 0.89% 0.86%
As % of the Job Titles category 0.84% 0.93% 0.91%
Number of salaries quoted 36 57 82
Median salary £31,500 £32,500 £30,000
Median salary % change year-on-year -3.07% +8.33%  
90% offered a salary of more than £23,750 £22,150 £22,750
10% offered a salary of more than £39,375 £53,250 £43,750
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 4898 6124 9661
As % of all permanent IT job vacancies advertised in the City of London 95.31% 96.12% 94.96%
Number of salaries quoted 17470 22914 34195
Median salary £57,500 £57,500 £55,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £32,000 £32,500 £31,250
10% offered a salary of more than £90,000 £81,250 £85,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

2nd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the City of London.

Salary trend for 2nd Line Support in the City of London

2nd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 2nd Line Support in the City of London over the 3 months to 28 June 2017.

Salary histogram for 2nd Line Support in the City of London

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 28 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support in the job title.

1 90 (87.38%) Windows
2 62 (60.19%) Active Directory
3 58 (56.31%) Microsoft
4 45 (43.69%) Windows 7
5 37 (35.92%) ITIL
6 36 (34.95%) Citrix
7 33 (32.04%) Finance
8 31 (30.10%) Apple
9 29 (28.16%) Blackberry
10 28 (27.18%) MS Exchange
11 27 (26.21%) Microsoft Office
11 27 (26.21%) Microsoft Certification
12 26 (25.24%) TCP/IP
13 24 (23.30%) Firewall
14 23 (22.33%) Windows Server
15 20 (19.42%) Hyper-V
15 20 (19.42%) DNS
16 19 (18.45%) DHCP
16 19 (18.45%) MCP
16 19 (18.45%) Windows 10
17 18 (17.48%) WAN
17 18 (17.48%) LAN
18 17 (16.50%) Legal
18 17 (16.50%) Windows Server 2008
19 16 (15.53%) Samsung
19 16 (15.53%) VMware
19 16 (15.53%) Cisco
20 15 (14.56%) Office 365
20 15 (14.56%) Degree
21 14 (13.59%) Windows 8

2nd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (27.18%) MS Exchange
2 11 (10.68%) Exchange Server 2010
3 9 (8.74%) Blackberry Enterprise Server
3 9 (8.74%) IIS
4 8 (7.77%) Exchange Server 2003
4 8 (7.77%) Skype for Business
5 3 (2.91%) Exchange Server 2007
5 3 (2.91%) Exchange Server 2013
5 3 (2.91%) WordPress
6 1 (0.97%) SharePoint
Applications
1 27 (26.21%) Microsoft Office
2 3 (2.91%) Microsoft Excel
2 3 (2.91%) Microsoft PowerPoint
3 1 (0.97%) MS Visio
Business Applications
1 1 (0.97%) Infor SunSystems
Cloud Services
1 15 (14.56%) Office 365
2 2 (1.94%) G Suite
2 2 (1.94%) Microsoft Azure
Communications & Networking
1 26 (25.24%) TCP/IP
2 24 (23.30%) Firewall
3 20 (19.42%) DNS
4 19 (18.45%) DHCP
5 18 (17.48%) LAN
5 18 (17.48%) WAN
6 8 (7.77%) SMTP
6 8 (7.77%) SNMP
7 7 (6.80%) Telnet
8 6 (5.83%) Wireless
9 4 (3.88%) IP Telephony
9 4 (3.88%) VPN
10 2 (1.94%) MPLS
10 2 (1.94%) Remote Desktop
11 1 (0.97%) BGP
11 1 (0.97%) Cisco ASA
11 1 (0.97%) OSPF
11 1 (0.97%) VPLS
11 1 (0.97%) Wi-Fi
11 1 (0.97%) xDSL
Database & Business Intelligence
1 3 (2.91%) MySQL
2 1 (0.97%) SQL Server
Development Applications
1 3 (2.91%) JIRA
General
1 33 (32.04%) Finance
2 17 (16.50%) Legal
3 8 (7.77%) Law
4 6 (5.83%) Banking
5 2 (1.94%) Investment Banking
6 1 (0.97%) Back Office
6 1 (0.97%) Front Office
6 1 (0.97%) International Banking
6 1 (0.97%) Marketing
6 1 (0.97%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.97%) FIX Protocol
1 1 (0.97%) REST
Miscellaneous
1 29 (28.16%) Blackberry
2 9 (8.74%) Client/Server
3 8 (7.77%) Public Cloud
4 7 (6.80%) Driving Licence
5 5 (4.85%) Smartphone
6 4 (3.88%) iPhone
6 4 (3.88%) Management Information System
7 3 (2.91%) Video Conferencing
8 2 (1.94%) Computer Science
8 2 (1.94%) iPad
9 1 (0.97%) Derivative
9 1 (0.97%) Fat Client
9 1 (0.97%) Fintech
9 1 (0.97%) Fixed Income
9 1 (0.97%) Foreign Exchange (FX)
9 1 (0.97%) Handset
9 1 (0.97%) IVR
9 1 (0.97%) Thin Client
9 1 (0.97%) User Experience
Operating Systems
1 90 (87.38%) Windows
2 45 (43.69%) Windows 7
3 23 (22.33%) Windows Server
4 19 (18.45%) Windows 10
5 17 (16.50%) Windows Server 2008
6 14 (13.59%) Linux
6 14 (13.59%) Windows 8
7 11 (10.68%) Windows Server 2012
8 7 (6.80%) Android
9 4 (3.88%) Mac OS
9 4 (3.88%) Mac OS X
10 3 (2.91%) Apple iOS
11 2 (1.94%) Unix
11 2 (1.94%) Windows Mobile
11 2 (1.94%) Windows XP
12 1 (0.97%) CentOS
12 1 (0.97%) Red Hat Enterprise Linux
12 1 (0.97%) Windows Server 2003
Processes & Methodologies
1 37 (35.92%) ITIL
2 11 (10.68%) ITIL V3
3 9 (8.74%) Service Management
4 6 (5.83%) Change Control
4 6 (5.83%) Service Delivery
5 5 (4.85%) Virtual Environments
6 4 (3.88%) Continuous Improvement
7 3 (2.91%) Document Management
7 3 (2.91%) Incident Management
8 2 (1.94%) Change Management
8 2 (1.94%) Coaching
8 2 (1.94%) Disaster Recovery
8 2 (1.94%) Information Security
8 2 (1.94%) ITSM
8 2 (1.94%) Practice Management
8 2 (1.94%) Problem Management
8 2 (1.94%) Root Cause Analysis
8 2 (1.94%) Statistics
8 2 (1.94%) Time Management
8 2 (1.94%) Workflow
Programming Languages
1 5 (4.85%) SQL
2 2 (1.94%) PowerShell
3 1 (0.97%) Bash Shell
3 1 (0.97%) Java
Qualifications
1 27 (26.21%) Microsoft Certification
2 19 (18.45%) MCP
3 15 (14.56%) Degree
4 11 (10.68%) MCSE
5 9 (8.74%) ITIL Certification
6 7 (6.80%) CCNA
6 7 (6.80%) Cisco Certification
7 6 (5.83%) MCTS
8 4 (3.88%) MCITP
8 4 (3.88%) MCSA
9 3 (2.91%) Security Cleared
10 2 (1.94%) A+ Certification
10 2 (1.94%) BPSS Clearance
10 2 (1.94%) CTC Cleared
10 2 (1.94%) Network+ Certification
10 2 (1.94%) SC Cleared
11 1 (0.97%) DV Cleared
11 1 (0.97%) ITIL Foundation Certificate
11 1 (0.97%) JNCIS
11 1 (0.97%) MCDST
Quality Assurance & Compliance
1 10 (9.71%) SLA
System Software
1 62 (60.19%) Active Directory
2 20 (19.42%) Hyper-V
3 12 (11.65%) XenApp
4 9 (8.74%) VMware Infrastructure
5 6 (5.83%) vSphere
6 1 (0.97%) VMware ESXi
6 1 (0.97%) Xen
6 1 (0.97%) XenDesktop
Systems Management
1 9 (8.74%) SCCM
2 5 (4.85%) SCOM
3 1 (0.97%) AirWatch
3 1 (0.97%) Cisco CUCM
3 1 (0.97%) Nagios
3 1 (0.97%) Norton AntiVirus
Vendors
1 58 (56.31%) Microsoft
2 36 (34.95%) Citrix
3 31 (30.10%) Apple
4 16 (15.53%) Cisco
4 16 (15.53%) Samsung
4 16 (15.53%) VMware
5 8 (7.77%) HP
6 7 (6.80%) Google
7 5 (4.85%) Dell
7 5 (4.85%) EMC
7 5 (4.85%) NetApp
7 5 (4.85%) Veritas
8 4 (3.88%) Meraki
9 3 (2.91%) Brocade
9 3 (2.91%) LANDesk
9 3 (2.91%) Salesforce.com
9 3 (2.91%) ServiceNow
10 2 (1.94%) Juniper
10 2 (1.94%) Remedy
10 2 (1.94%) Symantec
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