Period
to

The median annual salary for a 2nd Line Support was £33,500 in advertised job vacancies in London during the 6 months to 24 May 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > London
6 months to
24 May 2022
Same period 2021 Same period 2020
Rank 538 498 392
Rank change year-on-year -40 -106 -34
Permanent jobs requiring a 2nd Line Support 359 112 261
As % of all permanent jobs advertised in London 0.51% 0.33% 0.67%
As % of the Job Titles category 0.55% 0.36% 0.71%
Number of salaries quoted 331 103 242
10th Percentile £27,500 £25,250 £25,125
25th Percentile £30,000 £28,500 £27,500
Median annual salary (50th Percentile) £33,500 £33,000 £31,500
Median % change year-on-year +1.52% +4.76% -1.56%
75th Percentile £38,000 £37,500 £35,000
90th Percentile £42,500 £42,500 £42,500
England median annual salary £30,000 £28,000 £28,500
% change year-on-year +7.14% -1.75% +3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 64,983 31,400 36,602
% of permanent IT jobs with a recognized job title 91.81% 91.31% 94.49%
Number of salaries quoted 33,619 24,242 30,145
10th Percentile £41,250 £41,250 £37,500
25th Percentile £52,500 £52,500 £48,750
Median annual salary (50th Percentile) £70,000 £70,000 £65,000
Median % change year-on-year - +7.69% +4.00%
75th Percentile £90,000 £86,250 £85,000
90th Percentile £110,000 £102,500 £100,000
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +5.50%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support in London over the 6 months to 24 May 2022.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 24 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -5 48 £33,000 +10.00% 10
South London -30 28 £31,500 -13.70% 2
West London -58 23 £35,000 +22.81% 5
East London -57 5 £28,750 -4.17% 3
North London - 3 £32,000 - 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 24 May 2022, 2nd Line Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support in the job title.

1 272 (75.77%) Active Directory
2 268 (74.65%) Microsoft 365
3 261 (72.70%) Windows
4 179 (49.86%) Microsoft
5 168 (46.80%) Social Skills
6 139 (38.72%) Windows 10
7 109 (30.36%) ITIL
8 96 (26.74%) Windows Server
9 89 (24.79%) Azure
10 87 (24.23%) Problem-Solving
11 73 (20.33%) Finance
12 72 (20.06%) Microsoft Office
13 71 (19.78%) DNS
14 65 (18.11%) VPN
15 61 (16.99%) TCP/IP
16 60 (16.71%) DHCP
17 57 (15.88%) VMware
18 55 (15.32%) Citrix
18 55 (15.32%) SCCM
19 54 (15.04%) Cisco
20 53 (14.76%) Firewall
21 52 (14.48%) Microsoft Intune
22 46 (12.81%) VMware Infrastructure
23 43 (11.98%) Banking
24 40 (11.14%) Android
25 39 (10.86%) SLA
25 39 (10.86%) LAN
26 38 (10.58%) WAN
26 38 (10.58%) MS Exchange
27 36 (10.03%) Law

2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (10.58%) MS Exchange
2 20 (5.57%) SharePoint
3 14 (3.90%) IIS
4 8 (2.23%) Apache
5 6 (1.67%) WordPress
6 5 (1.39%) Exchange Server 2013
7 3 (0.84%) Exchange Server 2010
8 1 (0.28%) Confluence
Applications
1 72 (20.06%) Microsoft Office
2 6 (1.67%) Adobe Illustrator
2 6 (1.67%) Adobe Premiere
2 6 (1.67%) InCopy
2 6 (1.67%) InDesign
2 6 (1.67%) Photoshop
3 4 (1.11%) Microsoft Excel
4 3 (0.84%) Chatbot
5 2 (0.56%) Acrobat
5 2 (0.56%) Microsoft PowerPoint
5 2 (0.56%) Microsoft Project
5 2 (0.56%) MS Visio
6 1 (0.28%) Adobe Creative Suite
Business Applications
1 11 (3.06%) Remedy ITSM
2 3 (0.84%) Dynamics CRM
3 1 (0.28%) Alphatax
Cloud Services
1 268 (74.65%) Microsoft 365
2 89 (24.79%) Azure
3 24 (6.69%) Azure Active Directory
4 17 (4.74%) AWS
4 17 (4.74%) Google Workspace
5 11 (3.06%) Mimecast
6 8 (2.23%) OneDrive
7 3 (0.84%) SaaS
8 2 (0.56%) Power Platform
9 1 (0.28%) Adobe Creative Cloud
9 1 (0.28%) Azure Storage
9 1 (0.28%) Dynamics 365
9 1 (0.28%) Power Automate
Communications & Networking
1 71 (19.78%) DNS
2 65 (18.11%) VPN
3 61 (16.99%) TCP/IP
4 60 (16.71%) DHCP
5 53 (14.76%) Firewall
6 39 (10.86%) LAN
7 38 (10.58%) WAN
8 22 (6.13%) Wi-Fi
9 20 (5.57%) WebEx
10 17 (4.74%) VLAN
11 16 (4.46%) VoIP
12 14 (3.90%) Cisco IOS
13 11 (3.06%) Internet
14 8 (2.23%) IP Telephony
14 8 (2.23%) IPsec
14 8 (2.23%) SSL
15 5 (1.39%) NAS
15 5 (1.39%) SAN
16 4 (1.11%) Softphone
16 4 (1.11%) Wireless
Database & Business Intelligence
1 11 (3.06%) SQL Server
2 6 (1.67%) UniData
3 2 (0.56%) Power BI
4 1 (0.28%) Azure SQL Database
4 1 (0.28%) Data Mart
4 1 (0.28%) PostgreSQL
4 1 (0.28%) SQL Server Integration Services
4 1 (0.28%) SQL Server Reporting Services
Development Applications
1 9 (2.51%) JIRA
2 1 (0.28%) Bitbucket
2 1 (0.28%) Git (software)
General
1 168 (46.80%) Social Skills
2 73 (20.33%) Finance
3 43 (11.98%) Banking
4 36 (10.03%) Law
5 29 (8.08%) Legal
6 24 (6.69%) Front Office
7 17 (4.74%) Inclusion and Diversity
8 11 (3.06%) Public Sector
8 11 (3.06%) Telecoms
9 10 (2.79%) Analytical Skills
10 8 (2.23%) Aviation
10 8 (2.23%) Marketing
10 8 (2.23%) Retail
11 6 (1.67%) Back Office
11 6 (1.67%) Electronics
11 6 (1.67%) Manufacturing
11 6 (1.67%) Organisational Skills
11 6 (1.67%) Publishing
12 3 (0.84%) Documentation Skills
13 2 (0.56%) Advertising
Libraries, Frameworks & Software Standards
1 6 (1.67%) .NET
2 4 (1.11%) ServiceStack
3 1 (0.28%) Kafka
3 1 (0.28%) LDAP
3 1 (0.28%) Murex MxML
3 1 (0.28%) Web Services
Miscellaneous
1 12 (3.34%) Video Conferencing
2 11 (3.06%) iPhone
3 10 (2.79%) e-Learning
3 10 (2.79%) Smartphone
4 9 (2.51%) User Experience
5 7 (1.95%) Hedge funds
6 6 (1.67%) Blackberry
6 6 (1.67%) Management Information System
6 6 (1.67%) Self-Motivation
7 4 (1.11%) iPad
8 3 (0.84%) Driving Licence
8 3 (0.84%) Handset
8 3 (0.84%) Mobile App
8 3 (0.84%) Replication
9 2 (0.56%) CCTV
9 2 (0.56%) Fat Client
9 2 (0.56%) Life Science
9 2 (0.56%) Mobile Computing
9 2 (0.56%) Thin Client
9 2 (0.56%) Virtual Team
Operating Systems
1 261 (72.70%) Windows
2 139 (38.72%) Windows 10
3 96 (26.74%) Windows Server
4 40 (11.14%) Android
5 35 (9.75%) Mac OS
6 26 (7.24%) Windows 7
6 26 (7.24%) Windows Server 2016
7 22 (6.13%) Windows Server 2012
8 20 (5.57%) Mac OS X
9 19 (5.29%) Windows Server 2019
10 16 (4.46%) Apple iOS
11 11 (3.06%) Linux
12 9 (2.51%) Windows Server 2008
13 7 (1.95%) Windows 8
14 1 (0.28%) Red Hat Enterprise Linux
14 1 (0.28%) Ubuntu
14 1 (0.28%) Unix
14 1 (0.28%) VMS
Processes & Methodologies
1 109 (30.36%) ITIL
2 87 (24.23%) Problem-Solving
3 28 (7.80%) Mobile Device Management
4 27 (7.52%) Mentoring
5 23 (6.41%) Service Delivery
6 20 (5.57%) ITIL 4
7 19 (5.29%) ITSM
8 16 (4.46%) Kalman Filter
9 14 (3.90%) Analytics
10 12 (3.34%) Cybersecurity
10 12 (3.34%) Time Management
11 11 (3.06%) Continuous Improvement
12 10 (2.79%) Business Intelligence
12 10 (2.79%) Hardware Maintenance
12 10 (2.79%) Multi-Factor Authentication
12 10 (2.79%) Service Management
13 9 (2.51%) Incident Management
14 8 (2.23%) Agile
14 8 (2.23%) Asset Management
14 8 (2.23%) Problem Management
Programming Languages
1 22 (6.13%) PowerShell
2 20 (5.57%) SQL
3 9 (2.51%) Python
4 2 (0.56%) PHP
5 1 (0.28%) Java
5 1 (0.28%) Shell Script
Qualifications
1 17 (4.74%) Degree
2 14 (3.90%) Microsoft Certification
3 10 (2.79%) MCSE
4 9 (2.51%) CCNA
4 9 (2.51%) Cisco Certification
4 9 (2.51%) MCSA
5 8 (2.23%) MCITP
5 8 (2.23%) MCP
6 7 (1.95%) ITIL Foundation Certificate
7 5 (1.39%) A+ Certification
8 4 (1.11%) ITIL Certification
8 4 (1.11%) MCDST
9 3 (0.84%) Computer Science Degree
9 3 (0.84%) Master's Degree
9 3 (0.84%) Network+ Certification
10 2 (0.56%) SC Cleared
10 2 (0.56%) Security Cleared
11 1 (0.28%) BPSS Clearance
11 1 (0.28%) CREST Certified
11 1 (0.28%) DBS Check
Quality Assurance & Compliance
1 39 (10.86%) SLA
2 1 (0.28%) Cyber Essentials
2 1 (0.28%) Cyber Essentials PLUS
2 1 (0.28%) GDPR
2 1 (0.28%) ISO/IEC 27001
System Software
1 272 (75.77%) Active Directory
2 46 (12.81%) VMware Infrastructure
3 19 (5.29%) Hyper-V
4 14 (3.90%) vSphere
5 12 (3.34%) Virtual Servers
6 7 (1.95%) Virtual Desktop
7 6 (1.67%) XenDesktop
8 5 (1.39%) XenApp
9 3 (0.84%) BitLocker
10 2 (0.56%) MetaFrame
10 2 (0.56%) Terminal Services
10 2 (0.56%) VMware ESXi
11 1 (0.28%) Terminal Server
Systems Management
1 55 (15.32%) SCCM
2 52 (14.48%) Microsoft Intune
3 27 (7.52%) Jamf Pro
4 8 (2.23%) cPanel
5 4 (1.11%) WSUS
6 2 (0.56%) Ansible
6 2 (0.56%) Cisco CUCM
7 1 (0.28%) AirWatch
7 1 (0.28%) Clonezilla
7 1 (0.28%) FortiGate
7 1 (0.28%) Norton AntiVirus
7 1 (0.28%) Single Sign-On
7 1 (0.28%) Sysprep
7 1 (0.28%) Terraform
Vendors
1 179 (49.86%) Microsoft
2 57 (15.88%) VMware
3 55 (15.32%) Citrix
4 54 (15.04%) Cisco
5 26 (7.24%) Apple
6 18 (5.01%) Bloomberg
7 17 (4.74%) Google
8 15 (4.18%) Remedy
9 14 (3.90%) HP
10 12 (3.34%) Reuters
11 10 (2.79%) Adobe
11 10 (2.79%) Altiris
11 10 (2.79%) LexisNexis
11 10 (2.79%) Veeam
12 9 (2.51%) Meraki
13 8 (2.23%) ServiceNow
14 6 (1.67%) SAP
14 6 (1.67%) Sophos
15 5 (1.39%) ConnectWise
15 5 (1.39%) iManage