Period
to 22 November 2017

The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in London during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 374 364 323
Rank change year-on-year -10 -41 -25
Permanent jobs requiring a 2nd Line Support 607 621 910
As % of all permanent IT jobs advertised in London 0.81% 0.81% 1.04%
As % of the Job Titles category 0.85% 0.85% 1.08%
Number of salaries quoted 594 596 847
London median annual salary £30,000 £30,000 £28,000
Median salary % change year-on-year - +7.14% -
10th Percentile £23,500 £22,750 £21,500
90th Percentile £38,750 £38,625 £40,550
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71111 73142 84412
% of permanent IT jobs with a recognized job title 94.36% 95.99% 96.01%
Number of salaries quoted 56006 63190 71627
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,250 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

The salary distribution of IT jobs citing 2nd Line Support in London over the 6 months to 22 November 2017.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +31 122 £30,000 - 11
West London +15 55 £29,000 -3.33% 4
South London -11 30 £27,000 +2.86% 5
East London -18 20 £31,000 +10.71% 4
North London +8 18 £27,500 -12.70%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 448 (73.81%) Windows
2 375 (61.78%) Active Directory
3 299 (49.26%) Microsoft
4 213 (35.09%) Windows 7
5 200 (32.95%) Microsoft Office
6 164 (27.02%) ITIL
7 159 (26.19%) Office 365
8 147 (24.22%) MS Exchange
8 147 (24.22%) Windows Server
9 132 (21.75%) Finance
10 121 (19.93%) Microsoft Certification
11 120 (19.77%) Windows 10
12 116 (19.11%) Citrix
13 109 (17.96%) VMware
14 89 (14.66%) DNS
15 84 (13.84%) Windows Server 2008
16 82 (13.51%) DHCP
17 80 (13.18%) Windows Server 2012
18 71 (11.70%) TCP/IP
19 70 (11.53%) MCSE
19 70 (11.53%) Law
19 70 (11.53%) Firewall
20 69 (11.37%) LAN
21 65 (10.71%) Apple
22 61 (10.05%) WAN
23 60 (9.88%) MCP
24 57 (9.39%) Exchange Server 2010
25 56 (9.23%) Windows 8
26 54 (8.90%) Hyper-V
27 53 (8.73%) VMware Infrastructure

2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 147 (24.22%) MS Exchange
2 57 (9.39%) Exchange Server 2010
3 46 (7.58%) SharePoint
4 44 (7.25%) Exchange Server 2013
5 29 (4.78%) Skype for Business
6 28 (4.61%) Exchange Server 2007
7 25 (4.12%) Blackberry Enterprise Server
8 23 (3.79%) Exchange Server 2003
9 9 (1.48%) Site Server
10 8 (1.32%) IIS
11 4 (0.66%) Adobe Experience Manager
11 4 (0.66%) IBM Notes
12 1 (0.16%) Apache
12 1 (0.16%) Elasticsearch
12 1 (0.16%) MQSeries
12 1 (0.16%) nginx
12 1 (0.16%) SharePoint 2010
12 1 (0.16%) Tomcat
12 1 (0.16%) WebSphere
12 1 (0.16%) WordPress
Applications
1 200 (32.95%) Microsoft Office
2 25 (4.12%) Microsoft Excel
3 15 (2.47%) Microsoft PowerPoint
4 6 (0.99%) Adobe Creative Suite
5 3 (0.49%) Adobe Illustrator
5 3 (0.49%) AutoCAD
5 3 (0.49%) Photoshop
6 2 (0.33%) InDesign
6 2 (0.33%) MS Visio
6 2 (0.33%) Revit
7 1 (0.16%) Maya
Business Applications
1 5 (0.82%) SAP PM
2 4 (0.66%) Remedy ITSM
3 3 (0.49%) Dynamics CRM
4 2 (0.33%) Markit EDM
4 2 (0.33%) thinkFolio
5 1 (0.16%) Eikon
5 1 (0.16%) Eloqua
Cloud Services
1 159 (26.19%) Office 365
2 33 (5.44%) Microsoft Azure
3 13 (2.14%) OneDrive
4 5 (0.82%) G Suite
4 5 (0.82%) Mimecast
5 4 (0.66%) Amazon AWS
5 4 (0.66%) IaaS
6 3 (0.49%) Adobe Creative Cloud
7 1 (0.16%) Adobe Analytics
7 1 (0.16%) Cloud Computing
7 1 (0.16%) SaaS
Communications & Networking
1 89 (14.66%) DNS
2 82 (13.51%) DHCP
3 71 (11.70%) TCP/IP
4 70 (11.53%) Firewall
5 69 (11.37%) LAN
6 61 (10.05%) WAN
7 49 (8.07%) VPN
8 25 (4.12%) Remote Desktop
8 25 (4.12%) Skype
9 21 (3.46%) Wireless
10 20 (3.29%) Internet
11 17 (2.80%) VoIP
12 13 (2.14%) Broadband
13 12 (1.98%) SAN
14 8 (1.32%) IP Telephony
14 8 (1.32%) Unified Communications
15 7 (1.15%) VLAN
16 6 (0.99%) Wi-Fi
17 5 (0.82%) ADSL
18 4 (0.66%) Intranet
Database & Business Intelligence
1 29 (4.78%) SQL Server
2 4 (0.66%) SQL Server 2012
3 3 (0.49%) Oracle Reports
4 2 (0.33%) Blockchain
4 2 (0.33%) SQL Server 2005
4 2 (0.33%) SQL Server 2008
4 2 (0.33%) SQL Server 2014
4 2 (0.33%) SQL Server 2016
5 1 (0.16%) Amazon RDS
5 1 (0.16%) Apache Accumulo
5 1 (0.16%) Apache Cassandra
5 1 (0.16%) Hadoop
5 1 (0.16%) HBase
5 1 (0.16%) MongoDB
5 1 (0.16%) MySQL
5 1 (0.16%) Oracle Database
5 1 (0.16%) PostgreSQL
5 1 (0.16%) Redis
5 1 (0.16%) Relational Database
Development Applications
1 5 (0.82%) JIRA
2 2 (0.33%) Eclipse
General
1 132 (21.75%) Finance
2 70 (11.53%) Law
3 42 (6.92%) Legal
4 35 (5.77%) Banking
5 24 (3.95%) Telecoms
6 18 (2.97%) Advertising
7 16 (2.64%) Retail
8 13 (2.14%) Financial Institution
9 9 (1.48%) Marketing
10 7 (1.15%) Back Office
11 5 (0.82%) Front Office
12 3 (0.49%) Games
12 3 (0.49%) Investment Banking
12 3 (0.49%) Publishing
13 1 (0.16%) Billing
13 1 (0.16%) Electronics
13 1 (0.16%) French Language
13 1 (0.16%) German Language
13 1 (0.16%) Manufacturing
13 1 (0.16%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (0.99%) Velocity
2 5 (0.82%) FIX Protocol
2 5 (0.82%) HTML
3 2 (0.33%) CSS
3 2 (0.33%) HTML5
3 2 (0.33%) jQuery
3 2 (0.33%) Software Packaging
3 2 (0.33%) Web Services
4 1 (0.16%) .NET
4 1 (0.16%) AngularJS
4 1 (0.16%) ASP.NET
4 1 (0.16%) ASP.NET MVC
4 1 (0.16%) Backbone.js
4 1 (0.16%) COM
4 1 (0.16%) CSS3
4 1 (0.16%) D3.js
4 1 (0.16%) Node.js
4 1 (0.16%) Oracle Fusion
4 1 (0.16%) Twitter Bootstrap
4 1 (0.16%) XML
Miscellaneous
1 42 (6.92%) Blackberry
2 26 (4.28%) Analytical Skills
2 26 (4.28%) Computer Science
3 22 (3.62%) User Experience
4 21 (3.46%) iPhone
5 20 (3.29%) Video Conferencing
6 17 (2.80%) iPad
7 14 (2.31%) Smartphone
8 11 (1.81%) EPoS
9 10 (1.65%) Management Information System
10 8 (1.32%) Fintech
11 7 (1.15%) Data Centre
11 7 (1.15%) Handset
11 7 (1.15%) Hedge funds
12 6 (0.99%) Driving Licence
13 5 (0.82%) Equities
13 5 (0.82%) Foreign Exchange (FX)
13 5 (0.82%) Replication
14 4 (0.66%) Clustering
15 3 (0.49%) Fixed Income
Operating Systems
1 448 (73.81%) Windows
2 213 (35.09%) Windows 7
3 147 (24.22%) Windows Server
4 120 (19.77%) Windows 10
5 84 (13.84%) Windows Server 2008
6 80 (13.18%) Windows Server 2012
7 56 (9.23%) Windows 8
8 43 (7.08%) Linux
9 39 (6.43%) Mac OS X
10 26 (4.28%) Android
10 26 (4.28%) Windows Server 2003
11 20 (3.29%) Windows XP
12 17 (2.80%) Apple iOS
13 16 (2.64%) Mac OS
14 14 (2.31%) Unix
15 8 (1.32%) Solaris
16 7 (1.15%) Windows Vista
17 6 (0.99%) SUSE
18 5 (0.82%) Red Hat Enterprise Linux
18 5 (0.82%) Windows Phone
Processes & Methodologies
1 164 (27.02%) ITIL
2 34 (5.60%) Service Management
3 28 (4.61%) Incident Management
4 22 (3.62%) Service Delivery
5 21 (3.46%) Problem Management
6 18 (2.97%) Project Management
7 17 (2.80%) Root Cause Analysis
8 15 (2.47%) Change Management
8 15 (2.47%) ITIL V3
9 14 (2.31%) Mobile Device Management
10 12 (1.98%) Asset Management
10 12 (1.98%) ITSM
10 12 (1.98%) Kalman Filter
10 12 (1.98%) Mathematics
11 11 (1.81%) Disaster Recovery
11 11 (1.81%) Workflow
12 10 (1.65%) CAD
12 10 (1.65%) PRINCE2
12 10 (1.65%) Time Management
13 9 (1.48%) Physics
Programming Languages
1 47 (7.74%) SQL
2 23 (3.79%) PowerShell
3 7 (1.15%) Java
4 6 (0.99%) Python
5 5 (0.82%) Bash Shell
5 5 (0.82%) Perl
6 4 (0.66%) VBA
7 3 (0.49%) VB
8 2 (0.33%) Bourne shell
8 2 (0.33%) C-shell
8 2 (0.33%) Korn
8 2 (0.33%) PHP
9 1 (0.16%) C
9 1 (0.16%) C#
9 1 (0.16%) Ruby
9 1 (0.16%) Shell Script
Qualifications
1 121 (19.93%) Microsoft Certification
2 70 (11.53%) MCSE
3 60 (9.88%) MCP
4 47 (7.74%) MCSA
5 42 (6.92%) Degree
6 29 (4.78%) Cisco Certification
7 28 (4.61%) CCNA
8 19 (3.13%) ITIL Certification
9 10 (1.65%) MCDST
10 9 (1.48%) Computer Science Degree
10 9 (1.48%) MCITP
11 7 (1.15%) ITIL Foundation Certificate
12 6 (0.99%) A+ Certification
13 4 (0.66%) ACSA
14 3 (0.49%) MCTS
14 3 (0.49%) Network+ Certification
14 3 (0.49%) Security Cleared
15 2 (0.33%) JNCIA
15 2 (0.33%) SC Cleared
15 2 (0.33%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 50 (8.24%) SLA
2 5 (0.82%) GxP
3 2 (0.33%) ISO/IEC 27001
3 2 (0.33%) PCI DSS
3 2 (0.33%) QA
3 2 (0.33%) Sarbanes-Oxley
4 1 (0.16%) COBIT
4 1 (0.16%) Data Quality
4 1 (0.16%) ISO/IEC 20000
System Software
1 375 (61.78%) Active Directory
2 54 (8.90%) Hyper-V
3 53 (8.73%) VMware Infrastructure
4 20 (3.29%) XenApp
5 6 (0.99%) VMware ESXi
6 4 (0.66%) Terminal Services
6 4 (0.66%) Virtual Desktop
6 4 (0.66%) vSphere
7 3 (0.49%) Microsoft App-V
7 3 (0.49%) XenDesktop
8 2 (0.33%) Terminal Server
8 2 (0.33%) VMware Workstation
9 1 (0.16%) BitLocker
9 1 (0.16%) Firmware
9 1 (0.16%) LXC
9 1 (0.16%) Virtual Machines
9 1 (0.16%) Xsan
Systems Management
1 39 (6.43%) SCCM
2 12 (1.98%) Microsoft Intune
3 8 (1.32%) Backup Exec
4 6 (0.99%) AirWatch
4 6 (0.99%) WSUS
5 5 (0.82%) Cisco CUCM
6 3 (0.49%) Jamf Pro
6 3 (0.49%) Nagios
6 3 (0.49%) ServiceCenter
7 2 (0.33%) McAfee ePO
7 2 (0.33%) Norton AntiVirus
7 2 (0.33%) XenMobile
8 1 (0.16%) BMC PATROL
8 1 (0.16%) NetBackup
8 1 (0.16%) Netcool
8 1 (0.16%) OpenView Configuration Management
8 1 (0.16%) Systems Management Server (SMS)
8 1 (0.16%) Tivoli
8 1 (0.16%) Tivoli NetView
8 1 (0.16%) ZABBIX
Vendors
1 299 (49.26%) Microsoft
2 116 (19.11%) Citrix
3 109 (17.96%) VMware
4 65 (10.71%) Apple
5 53 (8.73%) Cisco
6 31 (5.11%) iManage
7 30 (4.94%) HP
8 20 (3.29%) Bloomberg
9 18 (2.97%) Oracle
10 17 (2.80%) Adobe
11 13 (2.14%) LANDesk
12 12 (1.98%) Dell
12 12 (1.98%) Reuters
13 10 (1.65%) Mitel
14 9 (1.48%) Avaya
14 9 (1.48%) SAP
14 9 (1.48%) Veeam
15 8 (1.32%) Juniper
15 8 (1.32%) Polycom
15 8 (1.32%) ServiceNow