Period
to 27 November 2021

The median annual salary for a 2nd Line Support was £32,500 in advertised job vacancies in London during the 6 months to 27 November 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > London
6 months to
27 Nov 2021
Same period 2020 Same period 2019
Rank 496 393 339
Rank change year-on-year -103 -54 +56
Permanent jobs requiring a 2nd Line Support 261 86 509
As % of all permanent jobs advertised in London 0.51% 0.40% 0.94%
As % of the Job Titles category 0.56% 0.42% 0.99%
Number of salaries quoted 232 82 456
10th Percentile £26,000 £26,750 £24,750
25th Percentile £29,563 £29,000 £26,250
Median annual salary (50th Percentile) £32,500 £35,000 £30,000
Median % change year-on-year -7.14% +16.67% -3.23%
75th Percentile £38,750 £38,563 £35,000
90th Percentile £43,725 £45,000 £41,500
England median annual salary £29,000 £28,500 £27,500
% change year-on-year +1.75% +3.64% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 46,477 20,303 51,549
% of permanent IT jobs with a recognized job title 90.01% 93.65% 94.89%
Number of salaries quoted 32,514 17,336 42,423
10th Percentile £40,000 £41,250 £35,000
25th Percentile £52,500 £52,500 £46,250
Median annual salary (50th Percentile) £70,000 £67,500 £65,000
Median % change year-on-year +3.70% +3.85% +8.33%
75th Percentile £88,750 £85,000 £82,500
90th Percentile £106,250 £103,750 £97,500
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support in London over the 6 months to 27 November 2021.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 27 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -29 40 £32,500 -7.14% 7
West London - 27 £30,000 - 3
South London -7 26 £32,500 +14.04% 2
East London -26 8 £32,000 - 4
North London -13 3 £28,579 -18.35% 4
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 November 2021, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support in the job title.

1 200 (76.63%) Windows
2 161 (61.69%) Active Directory
3 150 (57.47%) Microsoft 365
4 127 (48.66%) Microsoft
5 126 (48.28%) Social Skills
6 99 (37.93%) Windows 10
7 77 (29.50%) Windows Server
8 76 (29.12%) ITIL
9 61 (23.37%) Microsoft Office
10 55 (21.07%) Problem-Solving
11 54 (20.69%) VMware
12 51 (19.54%) Azure
13 48 (18.39%) Citrix
14 43 (16.48%) TCP/IP
15 42 (16.09%) Cisco
15 42 (16.09%) Finance
16 41 (15.71%) SLA
16 41 (15.71%) DHCP
17 40 (15.33%) DNS
18 32 (12.26%) SCCM
19 31 (11.88%) VMware Infrastructure
19 31 (11.88%) Firewall
20 30 (11.49%) Microsoft Intune
21 29 (11.11%) Windows Server 2016
21 29 (11.11%) Service Management
22 28 (10.73%) PowerShell
22 28 (10.73%) Degree
23 27 (10.34%) VPN
24 25 (9.58%) Apple
25 24 (9.20%) Windows 7

2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (8.81%) MS Exchange
2 18 (6.90%) SharePoint
3 9 (3.45%) Exchange Server 2010
4 5 (1.92%) Exchange Server 2013
5 2 (0.77%) Apache
5 2 (0.77%) Confluence
5 2 (0.77%) IIS
5 2 (0.77%) WordPress
6 1 (0.38%) Exchange Server 2007
Applications
1 61 (23.37%) Microsoft Office
2 8 (3.07%) Microsoft Excel
3 7 (2.68%) Microsoft PowerPoint
4 3 (1.15%) Chatbot
5 1 (0.38%) Adobe Creative Suite
5 1 (0.38%) Spreadsheet
5 1 (0.38%) SPSS
Business Applications
1 5 (1.92%) Remedy ITSM
Cloud Services
1 150 (57.47%) Microsoft 365
2 51 (19.54%) Azure
3 14 (5.36%) Azure Active Directory
4 13 (4.98%) AWS
5 12 (4.60%) OneDrive
6 10 (3.83%) SaaS
7 8 (3.07%) Google Workspace
8 5 (1.92%) Mimecast
9 4 (1.53%) Dynamics 365
10 3 (1.15%) Amazon S3
10 3 (1.15%) AWS Lambda
11 2 (0.77%) Amazon EC2
11 2 (0.77%) AWS CodePipeline
11 2 (0.77%) AWS IoT
11 2 (0.77%) AWS Step Functions
11 2 (0.77%) GCP
11 2 (0.77%) Route 53
11 2 (0.77%) Serverless
12 1 (0.38%) Amazon ECS
12 1 (0.38%) Power Platform
Communications & Networking
1 43 (16.48%) TCP/IP
2 41 (15.71%) DHCP
3 40 (15.33%) DNS
4 31 (11.88%) Firewall
5 27 (10.34%) VPN
6 19 (7.28%) LAN
7 18 (6.90%) WAN
8 12 (4.60%) Wi-Fi
9 9 (3.45%) Cisco IOS
9 9 (3.45%) VoIP
10 8 (3.07%) Internet
11 7 (2.68%) VLAN
11 7 (2.68%) Wireless
12 6 (2.30%) SMTP
13 5 (1.92%) SSH
13 5 (1.92%) Telnet
13 5 (1.92%) WebEx
14 4 (1.53%) IP Telephony
15 3 (1.15%) IPsec
15 3 (1.15%) SSL
Database & Business Intelligence
1 14 (5.36%) SQL Server
2 3 (1.15%) PostgreSQL
3 2 (0.77%) Amazon Aurora
3 2 (0.77%) NoSQL
4 1 (0.38%) Amazon RDS
4 1 (0.38%) IDOL
4 1 (0.38%) Oracle Database
4 1 (0.38%) Oracle Database 11g
4 1 (0.38%) Power BI
Development Applications
1 3 (1.15%) GitLab
1 3 (1.15%) JIRA
2 2 (0.77%) Jenkins
3 1 (0.38%) AutoIt
3 1 (0.38%) SQL Server Management Studio (SSMS)
General
1 126 (48.28%) Social Skills
2 42 (16.09%) Finance
3 24 (9.20%) Banking
4 21 (8.05%) Law
5 12 (4.60%) Front Office
6 11 (4.21%) Legal
7 10 (3.83%) Analytical Skills
7 10 (3.83%) Back Office
8 7 (2.68%) Public Sector
9 6 (2.30%) Retail
10 4 (1.53%) Organisational Skills
11 3 (1.15%) Advertising
12 2 (0.77%) French Language
12 2 (0.77%) Marketing
12 2 (0.77%) Presentation Skills
12 2 (0.77%) Telecoms
13 1 (0.38%) Financial Institution
13 1 (0.38%) Inclusion and Diversity
13 1 (0.38%) Investment Banking
13 1 (0.38%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 6 (2.30%) ServiceStack
1 6 (2.30%) XMPP
2 4 (1.53%) FIX Protocol
3 3 (1.15%) Web Services
4 2 (0.77%) .NET
4 2 (0.77%) AngularJS
4 2 (0.77%) CSS
4 2 (0.77%) HTML
4 2 (0.77%) REST
4 2 (0.77%) SOAP
5 1 (0.38%) LDAP
Miscellaneous
1 17 (6.51%) iPhone
1 17 (6.51%) Video Conferencing
2 10 (3.83%) Self-Motivation
3 7 (2.68%) Data Centre
3 7 (2.68%) Smartphone
4 6 (2.30%) Blackberry
5 5 (1.92%) e-Learning
5 5 (1.92%) EPoS
5 5 (1.92%) iPad
6 4 (1.53%) Fixed Income
6 4 (1.53%) Foreign Exchange (FX)
6 4 (1.53%) Internet of Things
7 3 (1.15%) Management Information System
8 2 (0.77%) Derivative
8 2 (0.77%) Equities
8 2 (0.77%) Hedge funds
8 2 (0.77%) Replication
8 2 (0.77%) SWIFT
8 2 (0.77%) Virtual Team
9 1 (0.38%) Reinsurance
Operating Systems
1 200 (76.63%) Windows
2 99 (37.93%) Windows 10
3 77 (29.50%) Windows Server
4 29 (11.11%) Windows Server 2016
5 24 (9.20%) Windows 7
6 16 (6.13%) Windows Server 2019
7 15 (5.75%) Windows Server 2012
8 14 (5.36%) Mac OS
9 13 (4.98%) Android
10 9 (3.45%) Linux
10 9 (3.45%) Mac OS X
11 5 (1.92%) Apple iOS
11 5 (1.92%) Windows 8
11 5 (1.92%) Windows Server 2008
12 4 (1.53%) Unix
13 2 (0.77%) Ubuntu
Processes & Methodologies
1 76 (29.12%) ITIL
2 55 (21.07%) Problem-Solving
3 29 (11.11%) Service Management
4 16 (6.13%) Problem Management
5 12 (4.60%) Service Delivery
6 11 (4.21%) Incident Management
6 11 (4.21%) Mobile Device Management
6 11 (4.21%) Project Delivery
7 10 (3.83%) Infrastructure Engineering
7 10 (3.83%) Time Management
8 9 (3.45%) Migration
8 9 (3.45%) Root Cause Analysis
9 8 (3.07%) Asset Management
9 8 (3.07%) ITIL 4
9 8 (3.07%) ITSM
10 7 (2.68%) Cybersecurity
10 7 (2.68%) Mentoring
11 6 (2.30%) Break/Fix
11 6 (2.30%) Patch Management
11 6 (2.30%) Regulatory Compliance
Programming Languages
1 28 (10.73%) PowerShell
2 22 (8.43%) SQL
3 10 (3.83%) Python
4 5 (1.92%) Ruby
5 3 (1.15%) PHP
6 2 (0.77%) C#
6 2 (0.77%) JavaScript
7 1 (0.38%) Bash Shell
7 1 (0.38%) C
7 1 (0.38%) Java
7 1 (0.38%) T-SQL
7 1 (0.38%) VBA
7 1 (0.38%) VBScript
Qualifications
1 28 (10.73%) Degree
2 20 (7.66%) Microsoft Certification
3 14 (5.36%) CCNA
3 14 (5.36%) Cisco Certification
4 13 (4.98%) DBS Check
5 10 (3.83%) MCSA
6 9 (3.45%) MCSE
7 8 (3.07%) ITIL Certification
8 6 (2.30%) MCITP
9 4 (1.53%) MCDST
9 4 (1.53%) MCP
10 3 (1.15%) A+ Certification
10 3 (1.15%) ITIL Foundation Certificate
11 2 (0.77%) CCA
11 2 (0.77%) CHECK Team Member
11 2 (0.77%) Citrix Certification
12 1 (0.38%) MCTS
12 1 (0.38%) MOS
12 1 (0.38%) Network+ Certification
12 1 (0.38%) SC Cleared
Quality Assurance & Compliance
1 41 (15.71%) SLA
2 7 (2.68%) ISO/IEC 27001
3 2 (0.77%) PCI DSS
4 1 (0.38%) Sarbanes-Oxley
System Software
1 161 (61.69%) Active Directory
2 31 (11.88%) VMware Infrastructure
3 17 (6.51%) XenApp
4 11 (4.21%) XenDesktop
5 8 (3.07%) Hyper-V
6 7 (2.68%) vSphere
7 6 (2.30%) VMware ESXi
8 4 (1.53%) Virtual Servers
9 2 (0.77%) BitLocker
9 2 (0.77%) Virtual Desktop
10 1 (0.38%) Microsoft Virtual Server
10 1 (0.38%) Terminal Server
10 1 (0.38%) VMware Workstation
Systems Management
1 32 (12.26%) SCCM
2 30 (11.49%) Microsoft Intune
3 7 (2.68%) Jamf Pro
4 4 (1.53%) WSUS
5 2 (0.77%) AirWatch
5 2 (0.77%) cPanel
6 1 (0.38%) Ansible
6 1 (0.38%) MOM
6 1 (0.38%) SCOM
6 1 (0.38%) Single Sign-On
6 1 (0.38%) Sysprep
6 1 (0.38%) Terraform
6 1 (0.38%) vCenter Server
Vendors
1 127 (48.66%) Microsoft
2 54 (20.69%) VMware
3 48 (18.39%) Citrix
4 42 (16.09%) Cisco
5 25 (9.58%) Apple
6 10 (3.83%) Dell
7 9 (3.45%) HP
8 8 (3.07%) iManage
9 7 (2.68%) Meraki
9 7 (2.68%) ServiceNow
10 6 (2.30%) Bloomberg
10 6 (2.30%) Remedy
10 6 (2.30%) Veeam
11 4 (1.53%) Adobe
11 4 (1.53%) ConnectWise
11 4 (1.53%) Google
11 4 (1.53%) Okta
11 4 (1.53%) Reuters
11 4 (1.53%) Sophos
12 3 (1.15%) MobileIron