The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in London during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England / London
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 353 321 285
Rank change year-on-year -32 -36  
Permanent jobs requiring a 2nd Line Support 287 357 490
As % of all permanent IT jobs advertised in London 0.79% 0.90% 1.09%
As % of the Job Titles category 0.83% 0.94% 1.14%
Number of salaries quoted 270 322 450
Median salary £30,000 £30,000 £29,000
Median salary % change year-on-year - +3.44%  
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £37,500 £38,000 £39,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 34435 37857 42919
As % of all permanent IT job vacancies advertised in London 94.83% 95.92% 95.87%
Number of salaries quoted 27911 32929 36278
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.54% -  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

The salary distribution of IT jobs citing 2nd Line Support in London over the 3 months to 25 June 2017.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +15 40 £31,500 -3.07% 4
Croydon +11 10 £37,500 +53.06%
Docklands, London -4 4 - -
Dagenham - 4 £22,500 -
Wimbledon +16 3 £26,000 -22.38%
Uxbridge +5 3 £32,000 +25.49%
Chiswick - 3 £34,000 -
Kingston Upon Thames +11 2 £29,000 +2.65%
Surbiton - 2 £25,000 -
Westminster - 2 - -
Enfield +3 1 £25,000 -7.40% 1
Twickenham -12 1 - -
West Drayton - 1 £31,000 - 1
Hillingdon - 1 £34,000 -
Southwark - 1 £23,000 -
Sidcup - 1 £31,500 -
Chessington - 1 £24,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 25 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 476 (79.33%) Windows
2 384 (64.00%) Active Directory
3 324 (54.00%) Microsoft
4 230 (38.33%) Windows 7
5 196 (32.67%) Microsoft Office
6 154 (25.67%) MS Exchange
7 145 (24.17%) Finance
8 138 (23.00%) Windows Server
8 138 (23.00%) ITIL
9 128 (21.33%) Citrix
10 121 (20.17%) Windows 10
11 111 (18.50%) VMware
12 110 (18.33%) Office 365
13 96 (16.00%) TCP/IP
14 92 (15.33%) Cisco
15 90 (15.00%) Firewall
15 90 (15.00%) Windows Server 2008
16 89 (14.83%) Windows Server 2012
17 88 (14.67%) Apple
18 82 (13.67%) DNS
19 78 (13.00%) Microsoft Certification
20 75 (12.50%) Blackberry
20 75 (12.50%) DHCP
21 71 (11.83%) Windows 8
21 71 (11.83%) Hyper-V
22 69 (11.50%) Exchange Server 2010
22 69 (11.50%) SLA
23 65 (10.83%) SCCM
24 64 (10.67%) LAN
25 61 (10.17%) MCP

2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 154 (25.67%) MS Exchange
2 69 (11.50%) Exchange Server 2010
3 48 (8.00%) Blackberry Enterprise Server
4 45 (7.50%) SharePoint
5 44 (7.33%) Exchange Server 2013
5 44 (7.33%) Skype for Business
6 26 (4.33%) IIS
7 22 (3.67%) Exchange Server 2003
8 17 (2.83%) Exchange Server 2007
9 14 (2.33%) IBM Notes
10 11 (1.83%) Site Server
11 4 (0.67%) JBoss
11 4 (0.67%) Tomcat
11 4 (0.67%) WebLogic
11 4 (0.67%) WordPress
12 3 (0.50%) IBM Domino
13 2 (0.33%) Apache
13 2 (0.33%) BizTalk Server
13 2 (0.33%) CMS
13 2 (0.33%) SAP Portal
Applications
1 196 (32.67%) Microsoft Office
2 27 (4.50%) Microsoft Excel
3 21 (3.50%) Microsoft PowerPoint
4 9 (1.50%) Adobe Creative Suite
5 3 (0.50%) Adobe Illustrator
5 3 (0.50%) Photoshop
6 2 (0.33%) AutoCAD
6 2 (0.33%) Final Cut Pro
6 2 (0.33%) InDesign
6 2 (0.33%) MS Visio
Business Applications
1 5 (0.83%) Remedy ITSM
2 2 (0.33%) Eikon
2 2 (0.33%) SAP CRM
2 2 (0.33%) SAP R/3
3 1 (0.17%) Infor SunSystems
Cloud Services
1 110 (18.33%) Office 365
2 20 (3.33%) Microsoft Azure
3 9 (1.50%) G Suite
4 7 (1.17%) Amazon AWS
5 5 (0.83%) Cloud Computing
6 2 (0.33%) Adobe Creative Cloud
6 2 (0.33%) SaaS
6 2 (0.33%) Yammer
7 1 (0.17%) Mimecast
7 1 (0.17%) OneDrive
Communications & Networking
1 96 (16.00%) TCP/IP
2 90 (15.00%) Firewall
3 82 (13.67%) DNS
4 75 (12.50%) DHCP
5 64 (10.67%) LAN
6 60 (10.00%) WAN
7 44 (7.33%) VPN
8 41 (6.83%) Internet
9 27 (4.50%) Wireless
10 23 (3.83%) Skype
11 22 (3.67%) VoIP
12 18 (3.00%) SMTP
13 16 (2.67%) Wi-Fi
14 15 (2.50%) SAN
15 14 (2.33%) SNMP
16 12 (2.00%) Remote Desktop
17 11 (1.83%) IP Telephony
18 8 (1.33%) Cisco IOS
18 8 (1.33%) FTP
18 8 (1.33%) MPLS
Database & Business Intelligence
1 44 (7.33%) SQL Server
2 14 (2.33%) Relational Database
3 10 (1.67%) SQL Server 2012
4 9 (1.50%) SQL Server 2008
5 8 (1.33%) MySQL
5 8 (1.33%) SQL Server Reporting Services
6 5 (0.83%) Crystal Reports
7 3 (0.50%) BusinessObjects
7 3 (0.50%) SQL Server Integration Services
8 2 (0.33%) DB2
9 1 (0.17%) SQL Server 2014
9 1 (0.17%) SQL Server 2016
Development Applications
1 4 (0.67%) JIRA
2 2 (0.33%) Team Foundation Server
3 1 (0.17%) Git (software)
3 1 (0.17%) Subversion
General
1 145 (24.17%) Finance
2 54 (9.00%) Law
3 43 (7.17%) Legal
4 31 (5.17%) Banking
5 27 (4.50%) Telecoms
6 11 (1.83%) Front Office
6 11 (1.83%) Retail
7 7 (1.17%) Financial Institution
7 7 (1.17%) Investment Banking
8 6 (1.00%) Marketing
9 4 (0.67%) Publishing
10 3 (0.50%) Advertising
10 3 (0.50%) Back Office
10 3 (0.50%) Games
10 3 (0.50%) German Language
10 3 (0.50%) Manufacturing
11 1 (0.17%) French Language
11 1 (0.17%) International Banking
Libraries, Frameworks & Software Standards
1 15 (2.50%) HTML
2 14 (2.33%) Software Packaging
3 13 (2.17%) .NET
3 13 (2.17%) ASP.NET
3 13 (2.17%) ASP.NET MVC
3 13 (2.17%) ASP.NET MVC 5
3 13 (2.17%) CSS
3 13 (2.17%) HTML5
3 13 (2.17%) jQuery
3 13 (2.17%) Twitter Bootstrap
4 3 (0.50%) J2EE
4 3 (0.50%) XMPP
5 2 (0.33%) SAP Basis
5 2 (0.33%) XML
6 1 (0.17%) COM
6 1 (0.17%) FIX Protocol
6 1 (0.17%) REST
6 1 (0.17%) Web Services
Miscellaneous
1 75 (12.50%) Blackberry
2 29 (4.83%) iPad
3 25 (4.17%) Driving Licence
4 24 (4.00%) Smartphone
5 20 (3.33%) iPhone
6 14 (2.33%) User Experience
7 13 (2.17%) PMI
8 12 (2.00%) Analytical Skills
9 11 (1.83%) Management Information System
9 11 (1.83%) Video Conferencing
10 10 (1.67%) Client/Server
10 10 (1.67%) Computer Science
11 9 (1.50%) Public Cloud
12 6 (1.00%) Fat Client
12 6 (1.00%) Thin Client
13 5 (0.83%) Data Centre
13 5 (0.83%) Foreign Exchange (FX)
14 3 (0.50%) BYOD
14 3 (0.50%) Fintech
15 2 (0.33%) Wiki
Operating Systems
1 476 (79.33%) Windows
2 230 (38.33%) Windows 7
3 138 (23.00%) Windows Server
4 121 (20.17%) Windows 10
5 90 (15.00%) Windows Server 2008
6 89 (14.83%) Windows Server 2012
7 71 (11.83%) Windows 8
8 49 (8.17%) Android
9 39 (6.50%) Mac OS X
10 36 (6.00%) Linux
11 28 (4.67%) Apple iOS
12 25 (4.17%) Mac OS
13 18 (3.00%) Windows XP
14 17 (2.83%) Windows Server 2003
15 7 (1.17%) Unix
16 3 (0.50%) Windows Mobile
17 2 (0.33%) CentOS
17 2 (0.33%) Windows Vista
18 1 (0.17%) Red Hat Enterprise Linux
18 1 (0.17%) Ubuntu
Processes & Methodologies
1 138 (23.00%) ITIL
2 24 (4.00%) Continuous Improvement
2 24 (4.00%) Service Management
3 22 (3.67%) Workflow
4 21 (3.50%) ITIL V3
4 21 (3.50%) Service Delivery
5 20 (3.33%) Asset Management
5 20 (3.33%) Project Management
6 17 (2.83%) Change Control
7 16 (2.67%) CRM
8 15 (2.50%) Incident Management
9 14 (2.33%) Change Management
9 14 (2.33%) MVC
10 13 (2.17%) Agile Software Development
11 12 (2.00%) ITSM
11 12 (2.00%) Time Management
12 10 (1.67%) Investment Management
13 9 (1.50%) Mobile Device Management
13 9 (1.50%) Problem Management
13 9 (1.50%) Root Cause Analysis
Programming Languages
1 45 (7.50%) SQL
2 18 (3.00%) PowerShell
3 13 (2.17%) C#
4 6 (1.00%) Java
5 4 (0.67%) Shell Script
6 2 (0.33%) C
7 1 (0.17%) Bash Shell
7 1 (0.17%) JavaScript
7 1 (0.17%) Perl
7 1 (0.17%) PHP
7 1 (0.17%) Python
7 1 (0.17%) VB
Qualifications
1 78 (13.00%) Microsoft Certification
2 61 (10.17%) MCP
3 50 (8.33%) MCSE
4 43 (7.17%) Degree
5 28 (4.67%) CCNA
5 28 (4.67%) Cisco Certification
6 24 (4.00%) ITIL Certification
7 19 (3.17%) MCSA
8 14 (2.33%) A+ Certification
9 13 (2.17%) PMI Certification
10 8 (1.33%) Computer Science Degree
11 7 (1.17%) MCITP
11 7 (1.17%) MCTS
12 6 (1.00%) Security Cleared
13 5 (0.83%) SC Cleared
14 4 (0.67%) GNVQ
14 4 (0.67%) Network+ Certification
15 3 (0.50%) ITIL Foundation Certificate
15 3 (0.50%) MCDST
16 2 (0.33%) CTC Cleared
Quality Assurance & Compliance
1 69 (11.50%) SLA
2 4 (0.67%) ISO/IEC 20000
3 3 (0.50%) QA
4 2 (0.33%) ISO/IEC 27001
5 1 (0.17%) COBIT
5 1 (0.17%) ISO 9001
5 1 (0.17%) Sarbanes-Oxley
System Software
1 384 (64.00%) Active Directory
2 71 (11.83%) Hyper-V
3 56 (9.33%) VMware Infrastructure
4 39 (6.50%) XenApp
5 35 (5.83%) vSphere
6 14 (2.33%) XenDesktop
7 5 (0.83%) Firmware
8 4 (0.67%) Microsoft App-V
8 4 (0.67%) Terminal Services
9 2 (0.33%) Terminal Server
9 2 (0.33%) Virtual Machines
9 2 (0.33%) VMware ESXi
10 1 (0.17%) Microsoft Virtual Server
10 1 (0.17%) Postfix
10 1 (0.17%) Squid
10 1 (0.17%) Virtual Desktop
10 1 (0.17%) Virtual Servers
10 1 (0.17%) Xen
Systems Management
1 65 (10.83%) SCCM
2 40 (6.67%) Backup Exec
3 17 (2.83%) WSUS
4 11 (1.83%) Norton AntiVirus
5 9 (1.50%) ServiceCenter
6 7 (1.17%) SCOM
7 6 (1.00%) Nagios
8 5 (0.83%) Cacti
9 4 (0.67%) Jamf Pro
10 3 (0.50%) Cisco CUCM
10 3 (0.50%) McAfee ePO
10 3 (0.50%) NetBackup
11 2 (0.33%) AirWatch
11 2 (0.33%) ZABBIX
12 1 (0.17%) FortiGate
12 1 (0.17%) Microsoft Intune
12 1 (0.17%) Systems Management Server (SMS)
12 1 (0.17%) Tivoli
12 1 (0.17%) Tivoli NetView
12 1 (0.17%) XenMobile
Vendors
1 324 (54.00%) Microsoft
2 128 (21.33%) Citrix
3 111 (18.50%) VMware
4 92 (15.33%) Cisco
5 88 (14.67%) Apple
6 52 (8.67%) HP
7 30 (5.00%) Dell
8 26 (4.33%) Bloomberg
8 26 (4.33%) iManage
9 24 (4.00%) Symantec
10 21 (3.50%) Veritas
11 19 (3.17%) Reuters
12 16 (2.67%) Avaya
12 16 (2.67%) Google
12 16 (2.67%) Samsung
13 15 (2.50%) Adobe
14 14 (2.33%) Lotus
14 14 (2.33%) Salesforce.com
15 13 (2.17%) Twitter
16 12 (2.00%) NetApp
London
Talent Point Ltd
Salary: £27000.00 - £32000.00 per annum + bonus
Posted: Yesterday
City, London
Ashdown IT
Salary: £36000 per annum + pension, bonus, gym, healthcare
Posted: Yesterday
Enfield
FRG Technology Consulting
Salary: £21000 - £26000 per annum
Posted: 2 days ago
London
Reed Technology
Salary: £28000 - £30000 per annum
Posted: Yesterday
London
FRG Technology Consulting
Salary: £25000 per annum
Posted: 5 days ago
London
Bluetownonline
Salary: £34000 per annum
Posted: Yesterday
Hounslow, Middlesex
Senitor Associates
Salary: £20000 - £30000 per annum + great company culture
Posted: 3 days ago
London
Information Technology Services
Salary: £28k - 37k per year
Posted: 3 days ago
Central London / West End
Poole and Partners
Salary: From £22,000 to £25,000 per annum
Posted: 4 days ago
East London
Millshill Recruitment Ltd
Salary: £39000 - £40000 per annum + bens
Posted: 3 days ago
London
Information Technology Services
Salary: £25k - 35k per year + Benefits
Posted: 5 days ago
Central London / West End
Firway Consulting
Salary: From £24,000 to £28,000 per annum
Posted: 4 days ago
North West London
Eligo Recruitment Ltd
Salary: £28000 - £30000 per annum
Posted: 5 days ago
City, London
Ashdown IT
Salary: £25000 - £32000 per annum
Posted: 5 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £24000 - £25000 per annum
Posted: 5 days ago
City, London
Complete Tech Limited
Salary: Attractive Salary + fantastic benefits listed
Posted: 4 days ago
London
BAE SYSTEMS
Salary: Competitive + Benefits
Posted: 3 days ago
London
Talent Point
Salary: £25000.00 - £30000.00 per annum
Posted: 12 days ago
London
Talent Point
Salary: £20000.00 - £25000.00 per annum
Posted: 13 days ago
London
Talent Point
Salary: £25000.00 - £28000.00 per annum + Bonus
Posted: 12 days ago
London
Hays London City Cheapside
Salary: £28000.00 - £33000.00 per annum
Posted: 17 days ago
West Drayton, London
XIST4 IT LIMITED
Salary: £28-34,000 + Bens
Posted: 23 days ago
City, London
IT Lab
Salary: Up to £32,000 per annum dependent on experience
Posted: 23 days ago
West London
Senitor Associates
Salary: £30000 - £35000 per annum
Posted: 6 days ago
London
Harvey Nash plc
Salary: £35000 - £42000 per annum + bonus and benefits
Posted: 4 days ago
London
Hays London City Cheapside
Salary: £30000.00 - £35000.00 per annum + Benifits
Posted: 12 days ago
London
FCO Services
Salary: £22,725 per annum plus £4,520 location allowance + benefits
Posted: 26 days ago