The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in London during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England / London
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 299 330 217
Rank change year-on-year +31 -113  
Permanent jobs requiring a 2nd Line Support 311 370 633
As % of all permanent IT jobs advertised in London 0.93% 0.88% 1.48%
As % of the Job Titles category 0.97% 0.92% 1.54%
Number of salaries quoted 286 329 567
Median salary £30,000 £28,500 £28,500
Median salary % change year-on-year +5.26% -  
90% offered a salary of more than £24,500 £23,000 £23,000
10% offered a salary of more than £37,500 £36,600 £40,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 32041 40328 41125
As % of all permanent IT job vacancies advertised in London 95.73% 96.11% 95.95%
Number of salaries quoted 27099 34777 34560
Median salary £57,500 £55,000 £53,500
Median salary % change year-on-year +4.54% +2.80%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

The salary distribution of IT jobs citing 2nd Line Support in London over the 3 months to 27 March 2017.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +48 62 £29,000 +5.45% 8
Croydon +5 7 £37,500 +50.00%
Kingston Upon Thames +8 4 £29,000 +16.00% 1
Clapham - 2 £30,000 -
Docklands, London -8 1 - -
Canary Wharf -13 1 £26,000 -7.14%
Lewisham - 1 £36,000 -
Hammersmith - 1 £40,000 -
Dagenham - 1 £22,500 - 1
Twickenham - 1 £28,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 452 (81.29%) Windows
2 351 (63.13%) Active Directory
3 296 (53.24%) Microsoft
4 201 (36.15%) MS Office
5 186 (33.45%) Windows 7
6 181 (32.55%) MS Excel
7 135 (24.28%) Windows Server
8 133 (23.92%) MS Exchange
9 123 (22.12%) Citrix
10 118 (21.22%) ITIL
11 102 (18.35%) Finance
11 102 (18.35%) Office 365
12 99 (17.81%) Windows Server 2008
13 96 (17.27%) VMware
14 93 (16.73%) Windows Server 2012
15 89 (16.01%) Cisco
16 87 (15.65%) Windows 10
17 83 (14.93%) TCP/IP
17 83 (14.93%) Microsoft Certification
17 83 (14.93%) Apple
18 82 (14.75%) Firewall
19 76 (13.67%) DNS
20 71 (12.77%) DHCP
21 65 (11.69%) Blackberry
22 64 (11.51%) SLA
23 61 (10.97%) SCCM
24 59 (10.61%) LAN
25 55 (9.89%) Windows 8
26 53 (9.53%) WAN
26 53 (9.53%) Law

2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 133 (23.92%) MS Exchange
2 49 (8.81%) Exchange Server 2010
3 46 (8.27%) Skype for Business
4 42 (7.55%) Exchange Server 2013
5 39 (7.01%) SharePoint
6 36 (6.47%) Blackberry Enterprise Server
7 34 (6.12%) IIS
8 14 (2.52%) Exchange Server 2007
9 13 (2.34%) IBM Notes
10 12 (2.16%) Exchange Server 2003
11 10 (1.80%) Site Server
12 7 (1.26%) BizTalk Server
13 5 (0.90%) IBM Domino
14 4 (0.72%) Tomcat
14 4 (0.72%) WordPress
15 3 (0.54%) WebLogic
16 2 (0.36%) Apache
16 2 (0.36%) CMS
16 2 (0.36%) SAP Portal
16 2 (0.36%) SharePoint 2010
Applications
1 201 (36.15%) MS Office
2 181 (32.55%) MS Excel
3 12 (2.16%) MS PowerPoint
4 11 (1.98%) Adobe Creative Suite
5 4 (0.72%) Final Cut Pro
6 2 (0.36%) InfoPath
7 1 (0.18%) AutoCAD
7 1 (0.18%) MS Visio
Business Applications
1 2 (0.36%) Dynamics CRM
1 2 (0.36%) Eikon
1 2 (0.36%) SAP CRM
1 2 (0.36%) SAP R/3
1 2 (0.36%) Visualfiles
2 1 (0.18%) Dynamics AX
2 1 (0.18%) Dynamics NAV
2 1 (0.18%) Infor M3
2 1 (0.18%) Movex
2 1 (0.18%) Northgate Housing
2 1 (0.18%) SAP Business One
Cloud Services
1 102 (18.35%) Office 365
2 12 (2.16%) Microsoft Azure
3 6 (1.08%) Amazon AWS
4 5 (0.90%) Cloud Computing
4 5 (0.90%) G Suite
5 3 (0.54%) Adobe Creative Cloud
6 1 (0.18%) Mimecast
6 1 (0.18%) SaaS
Communications & Networking
1 83 (14.93%) TCP/IP
2 82 (14.75%) Firewall
3 76 (13.67%) DNS
4 71 (12.77%) DHCP
5 59 (10.61%) LAN
6 53 (9.53%) WAN
7 48 (8.63%) Internet
8 46 (8.27%) VPN
9 29 (5.22%) Wireless
10 28 (5.04%) SAN
11 25 (4.50%) VoIP
12 23 (4.14%) Skype
13 14 (2.52%) Cisco IOS
14 13 (2.34%) SMTP
15 11 (1.98%) IP Telephony
15 11 (1.98%) Remote Desktop
16 8 (1.44%) SNMP
16 8 (1.44%) Wi-Fi
17 6 (1.08%) MPLS
17 6 (1.08%) Telnet
Database & Business Intelligence
1 46 (8.27%) SQL Server
2 14 (2.52%) SQL Server 2008
3 12 (2.16%) SQL Server 2012
4 10 (1.80%) SQL Server Reporting Services
5 9 (1.62%) MySQL
6 6 (1.08%) Relational Database
7 5 (0.90%) SQL Server Integration Services
8 4 (0.72%) Crystal Reports
9 2 (0.36%) BusinessObjects
9 2 (0.36%) DB2
9 2 (0.36%) MS Access
10 1 (0.18%) Essbase
10 1 (0.18%) NoSQL
10 1 (0.18%) QlikView
Development Applications
1 3 (0.54%) Team Foundation Server
2 2 (0.36%) JIRA
3 1 (0.18%) Git (software)
3 1 (0.18%) SQL Server Management Studio (SSMS)
3 1 (0.18%) Subversion
3 1 (0.18%) Visual Studio
General
1 102 (18.35%) Finance
2 53 (9.53%) Law
3 35 (6.29%) Legal
4 31 (5.58%) Banking
4 31 (5.58%) Telecoms
5 24 (4.32%) Retail
6 10 (1.80%) Front Office
7 8 (1.44%) Marketing
8 6 (1.08%) Advertising
8 6 (1.08%) Financial Institution
9 5 (0.90%) Retail Banking
10 4 (0.72%) Publishing
11 3 (0.54%) Games
11 3 (0.54%) Investment Banking
12 2 (0.36%) German Language
13 1 (0.18%) French Language
13 1 (0.18%) International Banking
13 1 (0.18%) Manufacturing
13 1 (0.18%) Private Banking
Libraries, Frameworks & Software Standards
1 18 (3.24%) Software Packaging
2 10 (1.80%) HTML
3 6 (1.08%) .NET
3 6 (1.08%) ASP.NET
3 6 (1.08%) ASP.NET MVC
3 6 (1.08%) CSS
3 6 (1.08%) jQuery
4 5 (0.90%) ASP.NET MVC 5
4 5 (0.90%) HTML5
4 5 (0.90%) Twitter Bootstrap
4 5 (0.90%) XML
5 2 (0.36%) FIX Protocol
5 2 (0.36%) J2EE
5 2 (0.36%) REST
5 2 (0.36%) SAP Basis
5 2 (0.36%) SOAP
5 2 (0.36%) XMPP
6 1 (0.18%) .NET Framework
6 1 (0.18%) ASP.NET Web API
6 1 (0.18%) JSON
Miscellaneous
1 65 (11.69%) Blackberry
2 34 (6.12%) iPhone
3 27 (4.86%) Driving Licence
4 26 (4.68%) iPad
5 23 (4.14%) Analytical Skills
6 21 (3.78%) Smartphone
6 21 (3.78%) Video Conferencing
7 12 (2.16%) User Experience
8 10 (1.80%) Client/Server
9 9 (1.62%) Management Information System
10 7 (1.26%) Computer Science
10 7 (1.26%) Public Cloud
11 5 (0.90%) PMI
12 4 (0.72%) Data Centre
12 4 (0.72%) Fat Client
12 4 (0.72%) Thin Client
13 3 (0.54%) Foreign Exchange (FX)
13 3 (0.54%) NHS
13 3 (0.54%) PACS
14 2 (0.36%) iSeries
Operating Systems
1 452 (81.29%) Windows
2 186 (33.45%) Windows 7
3 135 (24.28%) Windows Server
4 99 (17.81%) Windows Server 2008
5 93 (16.73%) Windows Server 2012
6 87 (15.65%) Windows 10
7 55 (9.89%) Windows 8
8 51 (9.17%) Android
9 37 (6.65%) Mac OS X
10 32 (5.76%) Mac OS
11 31 (5.58%) Windows XP
12 29 (5.22%) Apple iOS
13 23 (4.14%) Windows Server 2003
14 20 (3.60%) Linux
15 5 (0.90%) Unix
16 3 (0.54%) Windows Vista
17 2 (0.36%) Windows Mobile
18 1 (0.18%) Mac OS X Server
18 1 (0.18%) Red Hat Enterprise Linux
18 1 (0.18%) Windows Phone
Processes & Methodologies
1 118 (21.22%) ITIL
2 31 (5.58%) Service Management
3 26 (4.68%) Workflow
4 24 (4.32%) Change Control
5 22 (3.96%) Continuous Improvement
6 19 (3.42%) Change Management
7 17 (3.06%) Asset Management
8 15 (2.70%) CRM
8 15 (2.70%) Problem Management
9 14 (2.52%) Incident Management
9 14 (2.52%) Service Delivery
10 13 (2.34%) Time Management
11 11 (1.98%) Systems Analysis
12 9 (1.62%) Mentoring
12 9 (1.62%) Network Planning
12 9 (1.62%) Statistics
12 9 (1.62%) Trend Analysis
13 8 (1.44%) ITIL V3
13 8 (1.44%) Kalman Filter
13 8 (1.44%) Root Cause Analysis
Programming Languages
1 41 (7.37%) SQL
2 14 (2.52%) PowerShell
3 6 (1.08%) C#
4 3 (0.54%) Java
5 2 (0.36%) Bash Shell
5 2 (0.36%) C
6 1 (0.18%) Google Apps Script
6 1 (0.18%) JavaScript
6 1 (0.18%) PL/SQL
6 1 (0.18%) Shell Script
6 1 (0.18%) T-SQL
6 1 (0.18%) VB
6 1 (0.18%) VB.NET
6 1 (0.18%) XAML
Qualifications
1 83 (14.93%) Microsoft Certification
2 42 (7.55%) MCSE
3 41 (7.37%) MCP
4 38 (6.83%) Degree
5 22 (3.96%) CCNA
5 22 (3.96%) Cisco Certification
6 19 (3.42%) MCITP
7 16 (2.88%) ITIL Certification
8 8 (1.44%) A+ Certification
9 7 (1.26%) MCSA
9 7 (1.26%) MCTS
10 6 (1.08%) MCDST
11 5 (0.90%) PMI Certification
12 4 (0.72%) GNVQ
12 4 (0.72%) Network+ Certification
13 3 (0.54%) DBS Check
13 3 (0.54%) VMware Certified Professional (VCP)
14 2 (0.36%) MOS
15 1 (0.18%) CCSA
15 1 (0.18%) DV Cleared
Quality Assurance & Compliance
1 64 (11.51%) SLA
2 3 (0.54%) QA
3 2 (0.36%) COBIT
3 2 (0.36%) ISO 9001
3 2 (0.36%) ISO/IEC 27001
4 1 (0.18%) Data Quality
4 1 (0.18%) SSAE 16
System Software
1 351 (63.13%) Active Directory
2 52 (9.35%) Hyper-V
2 52 (9.35%) VMware Infrastructure
3 41 (7.37%) XenApp
4 28 (5.04%) vSphere
5 23 (4.14%) XenDesktop
6 6 (1.08%) Terminal Services
7 4 (0.72%) Microsoft App-V
7 4 (0.72%) Virtual Desktop
8 3 (0.54%) Firmware
9 2 (0.36%) Virtual Machines
9 2 (0.36%) VMware Workstation
10 1 (0.18%) Microsoft Virtual Server
10 1 (0.18%) Postfix
10 1 (0.18%) Squid
10 1 (0.18%) Virtual Servers
10 1 (0.18%) VMware ESXi
Systems Management
1 61 (10.97%) SCCM
2 17 (3.06%) Backup Exec
2 17 (3.06%) WSUS
3 13 (2.34%) NetBackup
4 8 (1.44%) SCOM
5 7 (1.26%) Norton AntiVirus
6 4 (0.72%) Jamf Pro
7 3 (0.54%) Cacti
7 3 (0.54%) McAfee ePO
7 3 (0.54%) Nagios
7 3 (0.54%) ServiceCenter
8 1 (0.18%) AirWatch
8 1 (0.18%) FortiGate
8 1 (0.18%) SCSM
8 1 (0.18%) SCVMM
8 1 (0.18%) XenMobile
8 1 (0.18%) ZENworks
Vendors
1 296 (53.24%) Microsoft
2 123 (22.12%) Citrix
3 96 (17.27%) VMware
4 89 (16.01%) Cisco
5 83 (14.93%) Apple
6 26 (4.68%) HP
7 25 (4.50%) Avaya
8 20 (3.60%) Adobe
9 19 (3.42%) Dell
10 18 (3.24%) Twitter
11 17 (3.06%) iManage
12 16 (2.88%) Mitel
13 15 (2.70%) Meraki
13 15 (2.70%) Veeam
14 14 (2.52%) Bloomberg
14 14 (2.52%) Salesforce.com
15 13 (2.34%) Lotus
15 13 (2.34%) Symantec
15 13 (2.34%) Veritas
16 12 (2.16%) IBM
City, London
Eligo Recruitment Ltd
Salary: £21000 - £24000 per annum
Posted: 18 hours ago
City, London
Eligo Recruitment Ltd
Salary: £21000 - £24000 per annum
Posted: 17 hours ago
London
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 21 hours ago
City, London
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 21 hours ago
London
Harris Global
Salary: Up to £40,000 per annum Up to £40,000 + Bonus & Benefits!!
Posted: 18 hours ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 21 hours ago
East London
Millshill Recruitment Ltd
Salary: £32000 - £35000 per annum
Posted: 3 days ago
West London
Ashdown IT
Salary: £22000 - £27000 per annum + ben
Posted: 4 days ago
Central London / West End
Millshill Recruitment Ltd
Salary: £25000 - £27000 per annum
Posted: 5 days ago
London
Webrecruit
Salary: Up to £25,000 per annum DOE Plus Benefits
Posted: 4 days ago
City, London
Amicus Recruitment Limited
Salary: £25000 - £28000 per annum + Pension
Posted: 4 days ago
London
Hudson IT
Salary: £22500 - £27000 per annum
Posted: 3 days ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 3 days ago
London
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: 4 days ago
Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £22,500 per annum + benefits
Posted: 4 days ago
City, London
Amicus Recruitment Limited
Salary: £25000 - £35000 per annum + Penison, Bonus, etc
Posted: 6 days ago
London
Ashdown IT
Salary: £28000 - £30000 per annum + Additional benefits
Posted: 5 days ago
East London
Clifford Chance London Limited
Salary: Competitive plus Benefits
Posted: 4 days ago
East London
Millshill Recruitment Ltd
Salary: £39000 - £40000 per annum + bens
Posted: 5 days ago
London, UK
Preferred Hotels & Resorts
Salary: Highly Competitive plus benefits
Posted: 6 days ago
West London
Eligo Recruitment Ltd
Salary: £24000 - £26000 per annum
Posted: 5 days ago
London
Bluetown Online LTD
Salary: £26000 - £34000 per annum
Posted: 12 days ago
London
Nigel Frank International
Salary: £25000 - £30000 per annum
Posted: 26 days ago
City, London
IT Lab
Salary: Up to £32,000 per annum dependent on experience
Posted: 21 days ago
London
Recruitment Genius Ltd
Salary: £18000 - £22000 per annum
Posted: 20 days ago
Kingston upon Thames
CPS Group Limited
Salary: £26000 - £32000 per annum + Excellent Benefits
Posted: 18 days ago
City of London
Hays Specialist Recruitment Ltd
Salary: £36000.00 - £38000.00 per annum + Excellent Benefits
Posted: 12 days ago
London
Harvey Nash plc
Salary: £70000 - £78000 per annum + bonus and benefits
Posted: 6 days ago