Period
to 25 April 2019

The median annual salary for a Service Analyst was £33,500 in advertised job vacancies in Central London during the 6 months to 25 April 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
London > Central London
6 months to
25 Apr 2019
Same period 2018 Same period 2017
Rank 207 253 208
Rank change year-on-year +46 -45 -55
Permanent jobs requiring a Service Analyst 176 164 167
As % of all permanent IT jobs advertised in Central London 1.35% 1.08% 1.33%
As % of the Job Titles category 1.41% 1.13% 1.38%
Number of salaries quoted 110 161 134
Central London median annual salary £33,500 £37,500 £32,750
Median salary % change year-on-year -10.67% +14.50% -3.68%
10th Percentile £23,475 £26,000 £26,250
90th Percentile £58,875 £77,500 £62,500
London median annual salary £34,250 £34,500 £32,500
% change year-on-year -0.72% +6.15% -4.41%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Central London
Permanent vacancies in Central London with a recognized job title 12,503 14,558 12,143
% of permanent IT jobs with a recognized job title 95.60% 95.97% 96.90%
Number of salaries quoted 11,170 12,660 11,043
Central London median annual salary £65,000 £60,000 £57,500
Median salary % change year-on-year +8.33% +4.35% +4.55%
10th Percentile £35,000 £35,000 £32,500
90th Percentile £95,000 £91,250 £88,750
London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

Service Analyst
Job Vacancy Trend in Central London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Central London.

Job vacancy trend for Service Analyst in Central London

Service Analyst
Salary Trend in Central London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Central London.

Salary trend for Service Analyst in Central London

Service Analyst
Salary Histogram in Central London

The salary distribution of IT jobs citing Service Analyst in Central London over the 6 months to 25 April 2019.

Salary histogram for Service Analyst in Central London

Service Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the Central London region over the 6 months to 25 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -4 119 £32,500 -18.75% 11
West End of London +9 5 £25,500 -17.74%
City of Westminster -6 4 £25,500 -46.88%
Camden +12 1 £25,500 -26.09%
Kensington and Chelsea -6 1 - -
Service Analyst
London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Central London

For the 6 months to 25 April 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring Service Analyst in the job title.

1 78 (44.32%) Windows
2 76 (43.18%) Finance
3 74 (42.05%) Microsoft
4 71 (40.34%) Active Directory
5 70 (39.77%) ITIL
6 54 (30.68%) Microsoft Office
7 39 (22.16%) Law
8 37 (21.02%) Windows 7
9 32 (18.18%) SQL
10 29 (16.48%) ITSM
11 26 (14.77%) Information Security
11 26 (14.77%) Agile Software Development
12 25 (14.20%) Software Testing
12 25 (14.20%) Test Scripting
12 25 (14.20%) ISMS
12 25 (14.20%) Information Security Management
12 25 (14.20%) Security Management
12 25 (14.20%) Mentoring
12 25 (14.20%) SDLC
13 24 (13.64%) ISTQB Foundation Certification
13 24 (13.64%) Office 365
13 24 (13.64%) Mobile App
13 24 (13.64%) Regression Testing
13 24 (13.64%) DB2
13 24 (13.64%) ISEB
13 24 (13.64%) Manual Testing
13 24 (13.64%) QA
13 24 (13.64%) Test Automation
13 24 (13.64%) Waterfall
14 23 (13.07%) Management Information System

Service Analyst Skill Set
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.39%) MS Exchange
2 6 (3.41%) IBM Notes
3 5 (2.84%) SharePoint
4 4 (2.27%) Skype for Business
5 3 (1.70%) Exchange Server 2010
5 3 (1.70%) Exchange Server 2013
6 2 (1.14%) Blackberry Enterprise Server
7 1 (0.57%) CMS
7 1 (0.57%) Confluence
7 1 (0.57%) EPiServer
7 1 (0.57%) Tomcat
7 1 (0.57%) WebSphere
Applications
1 54 (30.68%) Microsoft Office
2 10 (5.68%) Microsoft Excel
3 6 (3.41%) Microsoft PowerPoint
3 6 (3.41%) MS Visio
4 1 (0.57%) Microsoft Project
Business Applications
1 4 (2.27%) Carpe Diem
2 2 (1.14%) Dynamics CRM
3 1 (0.57%) Aareon QL
3 1 (0.57%) Academy Housing
3 1 (0.57%) Dynamics GP
3 1 (0.57%) Dynamics NAV
3 1 (0.57%) Elite 3E
3 1 (0.57%) HiPortfolio
3 1 (0.57%) Lawson
3 1 (0.57%) Magento
3 1 (0.57%) MIS ActiveH
3 1 (0.57%) Northgate Housing
3 1 (0.57%) OPENHousing
3 1 (0.57%) Oracle Financials
3 1 (0.57%) Orchard Housing
3 1 (0.57%) SAP Hybris
3 1 (0.57%) SimCorp Dimension
3 1 (0.57%) Unit4 Business World
Cloud Services
1 24 (13.64%) Office 365
2 3 (1.70%) Amazon AWS
3 2 (1.14%) Microsoft Azure
4 1 (0.57%) Amazon S3
4 1 (0.57%) Basecamp
4 1 (0.57%) Datadog
4 1 (0.57%) Dynamics 365
4 1 (0.57%) G Suite
4 1 (0.57%) Mimecast
Communications & Networking
1 13 (7.39%) TCP/IP
2 12 (6.82%) DHCP
2 12 (6.82%) DNS
3 8 (4.55%) IP Telephony
4 7 (3.98%) Skype
4 7 (3.98%) VPN
5 3 (1.70%) LAN
5 3 (1.70%) VoIP
6 2 (1.14%) Broadband
6 2 (1.14%) Firewall
6 2 (1.14%) WAN
7 1 (0.57%) 3G
7 1 (0.57%) ADSL
7 1 (0.57%) Cisco IOS
7 1 (0.57%) Intranet
7 1 (0.57%) Network Security
7 1 (0.57%) Softphone
7 1 (0.57%) Unified Communications
7 1 (0.57%) VLAN
Database & Business Intelligence
1 24 (13.64%) DB2
2 5 (2.84%) SQL Server
3 4 (2.27%) SQL Server 2014
4 2 (1.14%) Crystal Reports
5 1 (0.57%) BusinessObjects
Development Applications
1 3 (1.70%) JIRA
2 2 (1.14%) Git (software)
2 2 (1.14%) Hudson
2 2 (1.14%) Jenkins
General
1 76 (43.18%) Finance
2 39 (22.16%) Law
3 19 (10.80%) Legal
4 18 (10.23%) Banking
5 8 (4.55%) Telecoms
6 4 (2.27%) Retail
7 2 (1.14%) Financial Institution
8 1 (0.57%) Advertising
8 1 (0.57%) Billing
Libraries, Frameworks & Software Standards
1 2 (1.14%) REST
1 2 (1.14%) SOAP
2 1 (0.57%) ActiveMQ
2 1 (0.57%) XML
2 1 (0.57%) XMPP
Miscellaneous
1 24 (13.64%) Mobile App
2 23 (13.07%) Management Information System
3 10 (5.68%) AS400
3 10 (5.68%) iPhone
4 7 (3.98%) iPad
5 6 (3.41%) Hedge funds
5 6 (3.41%) iSeries
5 6 (3.41%) Self-Motivation
6 5 (2.84%) Blackberry
6 5 (2.84%) Smartphone
6 5 (2.84%) User Experience
7 4 (2.27%) Analytical Skills
8 3 (1.70%) Video Conferencing
9 2 (1.14%) Cyberthreat
9 2 (1.14%) Fintech
9 2 (1.14%) Public Cloud
10 1 (0.57%) Fat Client
10 1 (0.57%) Thin Client
Operating Systems
1 78 (44.32%) Windows
2 37 (21.02%) Windows 7
3 21 (11.93%) Windows 10
4 13 (7.39%) Windows Server
5 12 (6.82%) Apple iOS
6 9 (5.11%) Windows Server 2012
7 6 (3.41%) Windows Server 2008
8 5 (2.84%) Android
8 5 (2.84%) Linux
8 5 (2.84%) Mac OS
9 3 (1.70%) Windows 8
10 1 (0.57%) Unix
10 1 (0.57%) Windows Vista
10 1 (0.57%) Windows XP
Processes & Methodologies
1 70 (39.77%) ITIL
2 29 (16.48%) ITSM
3 26 (14.77%) Agile Software Development
3 26 (14.77%) Information Security
4 25 (14.20%) Information Security Management
4 25 (14.20%) ISMS
4 25 (14.20%) Mentoring
4 25 (14.20%) SDLC
4 25 (14.20%) Security Management
4 25 (14.20%) Software Testing
4 25 (14.20%) Test Scripting
5 24 (13.64%) Manual Testing
5 24 (13.64%) Regression Testing
5 24 (13.64%) Test Automation
5 24 (13.64%) Waterfall
6 19 (10.80%) Service Management
7 16 (9.09%) Problem-Solving
8 15 (8.52%) Document Management
9 13 (7.39%) ITIL V3
10 11 (6.25%) Service Delivery
Programming Languages
1 32 (18.18%) SQL
2 8 (4.55%) Java
3 4 (2.27%) PowerShell
3 4 (2.27%) Python
4 3 (1.70%) Perl
5 2 (1.14%) C
5 2 (1.14%) Shell Script
6 1 (0.57%) C#
6 1 (0.57%) C++
6 1 (0.57%) Go
6 1 (0.57%) JavaScript
6 1 (0.57%) VB
Qualifications
1 24 (13.64%) ISEB
1 24 (13.64%) ISTQB Foundation Certification
2 12 (6.82%) ITIL Certification
3 9 (5.11%) ITIL Foundation Certificate
4 8 (4.55%) MCP
5 4 (2.27%) Degree
5 4 (2.27%) Microsoft Certification
6 2 (1.14%) MCSE
7 1 (0.57%) A+ Certification
7 1 (0.57%) CCA
7 1 (0.57%) CCAA
7 1 (0.57%) CISA
7 1 (0.57%) CISM
7 1 (0.57%) CISSP
7 1 (0.57%) Citrix Certification
7 1 (0.57%) Computer Science Degree
7 1 (0.57%) MCITP
7 1 (0.57%) SSCP
Quality Assurance & Compliance
1 24 (13.64%) QA
2 22 (12.50%) SLA
System Software
1 71 (40.34%) Active Directory
2 8 (4.55%) Virtual Desktop
3 7 (3.98%) VMware Infrastructure
4 6 (3.41%) XenDesktop
5 4 (2.27%) XenApp
6 3 (1.70%) Virtual Servers
6 3 (1.70%) vSphere
7 2 (1.14%) Hyper-V
7 2 (1.14%) Microsoft Virtual Server
7 2 (1.14%) VMware Workstation
Systems Management
1 11 (6.25%) SCCM
2 2 (1.14%) AirWatch
2 2 (1.14%) Ansible
2 2 (1.14%) Control-M
2 2 (1.14%) Jamf Pro
3 1 (0.57%) Nagios
3 1 (0.57%) Norton AntiVirus
3 1 (0.57%) vCenter Server
3 1 (0.57%) WSUS
Vendors
1 74 (42.05%) Microsoft
2 21 (11.93%) Citrix
3 17 (9.66%) Sony
4 14 (7.95%) VMware
5 11 (6.25%) Apple
5 11 (6.25%) iManage
6 10 (5.68%) IBM
6 10 (5.68%) ServiceNow
7 6 (3.41%) HP
7 6 (3.41%) Lotus
8 4 (2.27%) Cisco
9 2 (1.14%) Adobe
9 2 (1.14%) Autodesk
9 2 (1.14%) Avaya
9 2 (1.14%) Comptel
9 2 (1.14%) Nokia
9 2 (1.14%) Oracle
9 2 (1.14%) Remedy
9 2 (1.14%) SAP
9 2 (1.14%) Symantec