Period
to 14 December 2018

The median annual salary for a Service Analyst was £32,500 in advertised job vacancies in Central London during the 6 months to 14 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
London > Central London
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 227 220 175
Rank change year-on-year -7 -45 +56
Permanent jobs requiring a Service Analyst 155 168 242
As % of all permanent IT jobs advertised in Central London 1.15% 1.17% 1.76%
As % of the Job Titles category 1.20% 1.23% 1.82%
Number of salaries quoted 121 156 194
Central London median annual salary £32,500 £35,000 £33,500
Median salary % change year-on-year -7.14% +4.48% +0.75%
10th Percentile £22,000 £25,750 £26,075
90th Percentile £65,000 £65,000 £60,000
London median annual salary £32,500 £33,000 £32,500
% change year-on-year -1.52% +1.54% -5.80%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Central London
Permanent vacancies in Central London with a recognized job title 12,873 13,644 13,330
% of permanent IT jobs with a recognized job title 95.77% 95.25% 96.69%
Number of salaries quoted 11,553 12,082 12,127
Central London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £33,938 £34,000 £32,500
90th Percentile £92,500 £90,000 £87,500
London median annual salary £61,000 £60,000 £57,500
% change year-on-year +1.67% +4.35% +4.55%

Service Analyst
Job Vacancy Trend in Central London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Central London.

Job vacancy trend for Service Analyst in Central London

Service Analyst
Salary Trend in Central London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Central London.

Salary trend for Service Analyst in Central London

Service Analyst
Salary Histogram in Central London

The salary distribution of IT jobs citing Service Analyst in Central London over the 6 months to 14 December 2018.

Salary histogram for Service Analyst in Central London

Service Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the Central London region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -25 115 £35,000 -6.67% 12
West End of London -8 2 £31,750 +27.00%
Camden - 2 £26,000 -
City of Westminster -5 1 £26,000 -1.89%
Service Analyst
London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Central London

For the 6 months to 14 December 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring Service Analyst in the job title.

1 83 (53.55%) Windows
2 74 (47.74%) Finance
3 71 (45.81%) Active Directory
4 60 (38.71%) ITIL
5 49 (31.61%) Microsoft
6 45 (29.03%) Microsoft Office
7 35 (22.58%) Office 365
8 34 (21.94%) Windows 7
9 25 (16.13%) Citrix
9 25 (16.13%) ITSM
10 24 (15.48%) MS Exchange
11 23 (14.84%) SQL
11 23 (14.84%) Law
12 20 (12.90%) SLA
13 19 (12.26%) VMware
14 18 (11.61%) Windows 10
15 17 (10.97%) Mentoring
15 17 (10.97%) Business Analysis
15 17 (10.97%) Service Management
16 16 (10.32%) ITIL Certification
17 15 (9.68%) Windows Server 2012
18 14 (9.03%) IBM
18 14 (9.03%) Sony
18 14 (9.03%) Banking
18 14 (9.03%) Problem-Solving
19 13 (8.39%) Agile Software Development
20 12 (7.74%) Information Security
20 12 (7.74%) Security Management
20 12 (7.74%) Information Security Management
20 12 (7.74%) Regression Testing

Service Analyst Skill Set
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (15.48%) MS Exchange
2 8 (5.16%) Exchange Server 2010
3 4 (2.58%) Exchange Server 2013
3 4 (2.58%) Skype for Business
4 2 (1.29%) Blackberry Enterprise Server
Applications
1 45 (29.03%) Microsoft Office
2 11 (7.10%) Microsoft Excel
3 5 (3.23%) Microsoft PowerPoint
4 2 (1.29%) Microsoft Project
5 1 (0.65%) MS Visio
Business Applications
1 6 (3.87%) Infor SunSystems
1 6 (3.87%) ReMetrica
2 2 (1.29%) Cognos Business Intelligence
2 2 (1.29%) Cognos TM1
3 1 (0.65%) Carpe Diem
3 1 (0.65%) Dynamics CRM
Cloud Services
1 35 (22.58%) Office 365
2 5 (3.23%) Microsoft Azure
3 3 (1.94%) Mimecast
4 1 (0.65%) Cloud Computing
4 1 (0.65%) iTunes
4 1 (0.65%) SaaS
Communications & Networking
1 11 (7.10%) TCP/IP
1 11 (7.10%) VPN
2 7 (4.52%) DNS
3 6 (3.87%) DHCP
4 5 (3.23%) Skype
5 4 (2.58%) Wireless
6 2 (1.29%) Broadband
6 2 (1.29%) LAN
7 1 (0.65%) 3G
7 1 (0.65%) ADSL
7 1 (0.65%) Firewall
7 1 (0.65%) Internet
7 1 (0.65%) IPsec
7 1 (0.65%) Network Security
7 1 (0.65%) Remote Desktop
7 1 (0.65%) SSL
7 1 (0.65%) Telepresence
7 1 (0.65%) WAN
7 1 (0.65%) WebEx
7 1 (0.65%) WLAN
Database & Business Intelligence
1 12 (7.74%) DB2
2 11 (7.10%) SQL Server
3 2 (1.29%) Relational Database
3 2 (1.29%) SQL Server Integration Services
Development Applications
1 2 (1.29%) Hudson
2 1 (0.65%) JIRA
General
1 74 (47.74%) Finance
2 23 (14.84%) Law
3 14 (9.03%) Banking
4 12 (7.74%) Legal
5 8 (5.16%) Advertising
6 7 (4.52%) Telecoms
7 6 (3.87%) Front Office
8 3 (1.94%) Financial Institution
9 2 (1.29%) Mandarin Language
10 1 (0.65%) Billing
10 1 (0.65%) Games
10 1 (0.65%) Marketing
10 1 (0.65%) Private Banking
Libraries, Frameworks & Software Standards
1 2 (1.29%) MDX
1 2 (1.29%) XML
2 1 (0.65%) XMPP
Miscellaneous
1 12 (7.74%) AS400
1 12 (7.74%) Mobile App
2 9 (5.81%) Management Information System
2 9 (5.81%) User Experience
3 6 (3.87%) iPhone
3 6 (3.87%) Self-Motivation
4 5 (3.23%) Analytical Skills
4 5 (3.23%) iPad
5 4 (2.58%) Blackberry
5 4 (2.58%) Hedge funds
6 3 (1.94%) New Media
6 3 (1.94%) Video Conferencing
7 2 (1.29%) Cyberthreat
7 2 (1.29%) PlayStation
7 2 (1.29%) Xbox
8 1 (0.65%) Analytical Mindset
8 1 (0.65%) BYOD
8 1 (0.65%) Data Centre
8 1 (0.65%) Enterprise Software
8 1 (0.65%) Fintech
Operating Systems
1 83 (53.55%) Windows
2 34 (21.94%) Windows 7
3 18 (11.61%) Windows 10
4 15 (9.68%) Windows Server 2012
5 10 (6.45%) Windows Server
6 9 (5.81%) Windows Server 2008
7 6 (3.87%) Mac OS X
7 6 (3.87%) Windows Server 2003
8 5 (3.23%) Apple iOS
9 3 (1.94%) Mac OS
10 2 (1.29%) Android
11 1 (0.65%) Linux
11 1 (0.65%) Windows 8
11 1 (0.65%) Windows Vista
11 1 (0.65%) Windows XP
Processes & Methodologies
1 60 (38.71%) ITIL
2 25 (16.13%) ITSM
3 17 (10.97%) Business Analysis
3 17 (10.97%) Mentoring
3 17 (10.97%) Service Management
4 14 (9.03%) Problem-Solving
5 13 (8.39%) Agile Software Development
6 12 (7.74%) Information Security
6 12 (7.74%) Information Security Management
6 12 (7.74%) ISMS
6 12 (7.74%) Manual Testing
6 12 (7.74%) Regression Testing
6 12 (7.74%) SDLC
6 12 (7.74%) Security Management
6 12 (7.74%) Software Testing
6 12 (7.74%) Test Automation
6 12 (7.74%) Test Scripting
6 12 (7.74%) Waterfall
7 10 (6.45%) Asset Management
7 10 (6.45%) Incident Management
Programming Languages
1 23 (14.84%) SQL
2 12 (7.74%) PowerShell
3 2 (1.29%) Java
3 2 (1.29%) T-SQL
3 2 (1.29%) VBA
4 1 (0.65%) Go
4 1 (0.65%) Python
Qualifications
1 16 (10.32%) ITIL Certification
2 12 (7.74%) ISEB
2 12 (7.74%) ISTQB Foundation Certification
3 11 (7.10%) MCP
4 7 (4.52%) Degree
4 7 (4.52%) Microsoft Certification
5 5 (3.23%) ITIL Foundation Certificate
6 4 (2.58%) MCSE
7 1 (0.65%) CCNA
7 1 (0.65%) Cisco Certification
7 1 (0.65%) HND
7 1 (0.65%) MCDST
7 1 (0.65%) MOS
7 1 (0.65%) SC Cleared
7 1 (0.65%) Security Cleared
Quality Assurance & Compliance
1 20 (12.90%) SLA
2 12 (7.74%) QA
3 1 (0.65%) MiFID
3 1 (0.65%) Solvency II
System Software
1 71 (45.81%) Active Directory
2 12 (7.74%) VMware Infrastructure
3 9 (5.81%) vSphere
3 9 (5.81%) XenApp
4 6 (3.87%) XenDesktop
5 3 (1.94%) VMware Workstation
6 2 (1.29%) Hyper-V
6 2 (1.29%) Virtual Desktop
6 2 (1.29%) Virtual Machines
7 1 (0.65%) Terminal Server
Systems Management
1 3 (1.94%) SCCM
2 2 (1.29%) WSUS
3 1 (0.65%) Cisco CUCM
3 1 (0.65%) Jamf Pro
Vendors
1 49 (31.61%) Microsoft
2 25 (16.13%) Citrix
3 19 (12.26%) VMware
4 14 (9.03%) IBM
4 14 (9.03%) Sony
5 12 (7.74%) ServiceNow
6 9 (5.81%) Apple
7 8 (5.16%) Ivanti
8 4 (2.58%) Cisco
9 3 (1.94%) Adobe
9 3 (1.94%) iManage
9 3 (1.94%) Remedy
10 2 (1.29%) Cognos
11 1 (0.65%) Autodesk
11 1 (0.65%) BEA
11 1 (0.65%) Dell
11 1 (0.65%) HP
11 1 (0.65%) Interwoven
11 1 (0.65%) Salesforce.com
11 1 (0.65%) Sophos