Service Analyst Job Trends in London

Service Analyst
England > London

The median Service Analyst salary in London is £37,500 per year, according to job vacancies posted during the 6 months leading to 26 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Dec 2025
Same period 2024 Same period 2023
Rank 291 293 324
Rank change year-on-year +2 +31 +48
Permanent jobs requiring a Service Analyst 78 132 125
As % of all permanent jobs in London 0.57% 0.83% 0.70%
As % of the Job Titles category 0.63% 0.89% 0.74%
Number of salaries quoted 26 99 114
10th Percentile £31,500 £27,000 £25,750
25th Percentile £35,000 £31,375 £30,125
Median annual salary (50th Percentile) £37,500 £41,000 £36,337
Median % change year-on-year -8.54% +12.83% -3.10%
75th Percentile £58,813 £54,750 £50,000
90th Percentile £68,750 £85,500 £65,000
England median annual salary £32,500 £31,000 £27,674
% change year-on-year +4.84% +12.02% -7.76%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,475 14,848 16,984
% of permanent jobs with a recognized job title 90.79% 93.35% 95.10%
Number of salaries quoted 8,259 8,749 13,730
10th Percentile £35,750 £42,500 £41,250
25th Percentile £50,000 £55,000 £55,000
Median annual salary (50th Percentile) £72,367 £75,000 £75,000
Median % change year-on-year -3.51% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £115,000 £120,000 £115,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -0.41%

Service Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Service Analyst' in the job title relative to all permanent IT jobs advertised in London.

Service Analyst job vacancy trend in London

Service Analyst
Salary Trend in London

Salary distribution trend for Service Analyst job vacancies in London.

Salary distribution trend for Service Analyst job vacancies in London

Service Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Analyst in London over the 6 months to 26 December 2025.

Salary histogram for Service Analyst in London

Service Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the London region over the 6 months to 26 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +28 19 £45,000 +30.43% 1
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 26 December 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Analyst in the job title.

1 60 (76.92%) Microsoft 365
2 56 (71.79%) Microsoft
3 52 (66.67%) ITIL
4 47 (60.26%) ServiceNow
5 43 (55.13%) Customer Service
6 39 (50.00%) ITSM
7 38 (48.72%) Microsoft Office
8 35 (44.87%) Microsoft Certification
9 34 (43.59%) AWS
9 34 (43.59%) AWS Certification
9 34 (43.59%) MCSE
10 29 (37.18%) Degree
11 28 (35.90%) Active Directory
12 25 (32.05%) Performance Metrics
12 25 (32.05%) QA
13 20 (25.64%) Mentoring
13 20 (25.64%) Windows
14 11 (14.10%) Agile
14 11 (14.10%) Incident Management
14 11 (14.10%) Windows 10
15 10 (12.82%) A+ Certification
15 10 (12.82%) SharePoint
15 10 (12.82%) VMware
15 10 (12.82%) VMware Infrastructure
16 9 (11.54%) Azure
16 9 (11.54%) Business Continuity
16 9 (11.54%) Coaching
16 9 (11.54%) Creative Thinking
16 9 (11.54%) Remote Desktop
17 7 (8.97%) Change Management

Service Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (12.82%) SharePoint
2 6 (7.69%) Microsoft Exchange
Applications
1 38 (48.72%) Microsoft Office
2 1 (1.28%) Microsoft Excel
2 1 (1.28%) Microsoft PowerPoint
2 1 (1.28%) MS Visio
Business Applications
1 1 (1.28%) Remedy ITSM
Cloud Services
1 60 (76.92%) Microsoft 365
2 34 (43.59%) AWS
3 9 (11.54%) Azure
4 5 (6.41%) Cloud Computing
4 5 (6.41%) Mimecast
5 4 (5.13%) Entra ID
6 1 (1.28%) Azure DevOps
6 1 (1.28%) Azure Monitor
6 1 (1.28%) Azure Sentinel
6 1 (1.28%) IaaS
6 1 (1.28%) PaaS
6 1 (1.28%) Power Platform
Communications & Networking
1 9 (11.54%) Remote Desktop
2 4 (5.13%) VPN
3 2 (2.56%) LAN
3 2 (2.56%) WAN
4 1 (1.28%) DNS
4 1 (1.28%) Firewall
Database & Business Intelligence
1 1 (1.28%) Power BI
Development Applications
1 1 (1.28%) Git
1 1 (1.28%) JIRA
General
1 54 (69.23%) Social Skills
2 39 (50.00%) French Language
3 34 (43.59%) Swedish Language
4 22 (28.21%) Finance
5 8 (10.26%) Law
6 6 (7.69%) Legal
7 5 (6.41%) Analytical Skills
8 3 (3.85%) Banking
8 3 (3.85%) Documentation Skills
9 2 (2.56%) Inclusion and Diversity
9 2 (2.56%) Organisational Skills
9 2 (2.56%) Retail
10 1 (1.28%) German Language
10 1 (1.28%) Investment Banking
10 1 (1.28%) Marketing
10 1 (1.28%) Public Sector
10 1 (1.28%) Retail Banking
10 1 (1.28%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.56%) EDI
2 1 (1.28%) ADO
2 1 (1.28%) Web Services
Miscellaneous
1 6 (7.69%) Management Information System
2 4 (5.13%) Onboarding
3 3 (3.85%) Self-Motivation
4 1 (1.28%) Derivative
4 1 (1.28%) Foreign Exchange (FX)
4 1 (1.28%) Hybrid Cloud
4 1 (1.28%) IVR
4 1 (1.28%) Legacy Systems
4 1 (1.28%) Product Ownership
Operating Systems
1 20 (25.64%) Windows
2 11 (14.10%) Windows 10
3 4 (5.13%) Android
3 4 (5.13%) Apple iOS
4 1 (1.28%) Mac OS
Processes & Methodologies
1 52 (66.67%) ITIL
2 43 (55.13%) Customer Service
3 39 (50.00%) ITSM
4 25 (32.05%) Performance Metrics
5 20 (25.64%) Mentoring
6 11 (14.10%) Agile
6 11 (14.10%) Incident Management
7 9 (11.54%) Business Continuity
7 9 (11.54%) Coaching
7 9 (11.54%) Creative Thinking
8 7 (8.97%) Change Management
8 7 (8.97%) Problem-Solving
9 6 (7.69%) Workflow
10 5 (6.41%) Continuous Improvement
11 4 (5.13%) Change Control
11 4 (5.13%) Problem Management
11 4 (5.13%) Ticket Management
12 3 (3.85%) Incident Response
12 3 (3.85%) Service Management
13 2 (2.56%) Information Security Management
Programming Languages
1 3 (3.85%) PowerShell
2 1 (1.28%) Bicep
2 1 (1.28%) C#
2 1 (1.28%) C++
2 1 (1.28%) Java
Qualifications
1 35 (44.87%) Microsoft Certification
2 34 (43.59%) AWS Certification
2 34 (43.59%) MCSE
3 29 (37.18%) Degree
4 10 (12.82%) A+ Certification
5 3 (3.85%) ITIL Certification
6 2 (2.56%) CISA
6 2 (2.56%) CISM
6 2 (2.56%) CISSP
6 2 (2.56%) ITIL Foundation Certificate
7 1 (1.28%) Azure Certification
7 1 (1.28%) BPSS Clearance
7 1 (1.28%) SC Cleared
7 1 (1.28%) Security Cleared
Quality Assurance & Compliance
1 25 (32.05%) QA
2 6 (7.69%) SLA
3 2 (2.56%) ISO/IEC 27001
3 2 (2.56%) NIST
3 2 (2.56%) SOC 2
4 1 (1.28%) GRC
4 1 (1.28%) PMO
System Software
1 28 (35.90%) Active Directory
2 10 (12.82%) VMware Infrastructure
3 3 (3.85%) Virtual Machines
4 1 (1.28%) Hyper-V
Systems Management
1 6 (7.69%) Microsoft Intune
2 5 (6.41%) SCCM
3 1 (1.28%) SCOM
3 1 (1.28%) Single Sign-On
3 1 (1.28%) Terraform
Vendors
1 56 (71.79%) Microsoft
2 47 (60.26%) ServiceNow
3 10 (12.82%) VMware
4 5 (6.41%) Sophos
5 3 (3.85%) Citrix
6 2 (2.56%) Carbon Black
6 2 (2.56%) Cisco
6 2 (2.56%) Darktrace
6 2 (2.56%) Meraki
6 2 (2.56%) Qualys
7 1 (1.28%) BMC
7 1 (1.28%) Qualtrics
7 1 (1.28%) Remedy