Period
to 26 January 2022

The median annual salary for a Service Analyst was £34,314 in advertised job vacancies in London during the 6 months to 26 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > London
6 months to
26 Jan 2022
Same period 2021 Same period 2020
Rank 408 336 325
Rank change year-on-year -72 -11 +9
Permanent jobs requiring a Service Analyst 361 187 510
As % of all permanent jobs advertised in London 0.70% 0.77% 1.01%
As % of the Job Titles category 0.77% 0.82% 1.06%
Number of salaries quoted 318 157 444
10th Percentile £24,250 £22,750 £23,500
25th Percentile £26,250 £28,500 £25,750
Median annual salary (50th Percentile) £34,314 £40,000 £33,500
Median % change year-on-year -14.22% +19.40% +3.08%
75th Percentile £53,750 £60,000 £47,500
90th Percentile £67,650 £70,000 £64,963
England median annual salary £27,500 £27,500 £27,041
% change year-on-year - +1.70% +2.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 46,859 22,733 47,908
% of permanent IT jobs with a recognized job title 91.24% 93.49% 94.85%
Number of salaries quoted 32,461 19,295 39,211
10th Percentile £41,000 £41,250 £35,000
25th Percentile £52,500 £52,500 £47,250
Median annual salary (50th Percentile) £70,000 £67,500 £65,000
Median % change year-on-year +3.70% +3.85% +4.00%
75th Percentile £90,000 £85,000 £82,500
90th Percentile £110,000 £101,250 £100,000
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% +1.94%

Service Analyst
Job Vacancy Trend in London

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Analyst in London

Service Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Analyst in London.

Salary trend for Service Analyst in London

Service Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Analyst in London over the 6 months to 26 January 2022.

Salary histogram for Service Analyst in London

Service Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the London region over the 6 months to 26 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London 0 65 £33,500 +3.08% 6
South London -12 28 £26,500 -55.83% 3
North London - 9 £55,000 - 1
East London -36 6 £32,500 +30.00% 4
West London -67 5 £24,500 -40.24% 5
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 26 January 2022, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Analyst in the job title.

1 180 (49.86%) Windows
2 163 (45.15%) Microsoft 365
3 152 (42.11%) ITIL
3 152 (42.11%) Active Directory
4 150 (41.55%) Finance
5 137 (37.95%) Social Skills
6 131 (36.29%) Microsoft
7 103 (28.53%) Windows 10
8 88 (24.38%) Microsoft Office
9 84 (23.27%) ITSM
10 70 (19.39%) Service Management
11 63 (17.45%) SLA
12 50 (13.85%) Azure
13 49 (13.57%) SQL
14 48 (13.30%) Banking
15 47 (13.02%) SCCM
16 44 (12.19%) Mac OS
17 43 (11.91%) ServiceNow
18 40 (11.08%) Analytical Skills
19 39 (10.80%) SharePoint
20 38 (10.53%) VPN
20 38 (10.53%) Problem-Solving
21 37 (10.25%) PowerShell
21 37 (10.25%) Agile Software Development
22 36 (9.97%) Degree
23 34 (9.42%) DNS
24 31 (8.59%) DHCP
25 30 (8.31%) Adobe
25 30 (8.31%) Incident Management
25 30 (8.31%) Windows 7

Service Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (10.80%) SharePoint
2 21 (5.82%) MS Exchange
3 9 (2.49%) Confluence
4 8 (2.22%) CMS
5 7 (1.94%) Skype for Business
6 4 (1.11%) IIS
6 4 (1.11%) JBoss
6 4 (1.11%) WebSphere
7 2 (0.55%) Sitecore CMS
8 1 (0.28%) Blackberry Enterprise Server
8 1 (0.28%) TPMS
Applications
1 88 (24.38%) Microsoft Office
2 19 (5.26%) Microsoft Excel
3 12 (3.32%) Adobe Creative Suite
4 9 (2.49%) Chatbot
5 6 (1.66%) Microsoft PowerPoint
5 6 (1.66%) MS Visio
6 1 (0.28%) Spreadsheet
Business Applications
1 14 (3.88%) Remedy ITSM
2 2 (0.55%) Cerner Millennium
2 2 (0.55%) Elite 3E
3 1 (0.28%) HiPortfolio
Cloud Services
1 163 (45.15%) Microsoft 365
2 50 (13.85%) Azure
3 28 (7.76%) Adobe Creative Cloud
4 24 (6.65%) OneDrive
5 16 (4.43%) Power Automate
6 14 (3.88%) Azure Active Directory
6 14 (3.88%) Mimecast
7 10 (2.77%) SaaS
8 7 (1.94%) AWS
9 6 (1.66%) Power Platform
10 5 (1.39%) Slack
11 2 (0.55%) Collibra
11 2 (0.55%) GCP
11 2 (0.55%) Trello
12 1 (0.28%) Cloud Computing
12 1 (0.28%) Google Analytics
12 1 (0.28%) PowerApps
Communications & Networking
1 38 (10.53%) VPN
2 34 (9.42%) DNS
3 31 (8.59%) DHCP
4 28 (7.76%) TCP/IP
5 10 (2.77%) LAN
5 10 (2.77%) Wi-Fi
6 9 (2.49%) Internet
7 8 (2.22%) Firewall
8 7 (1.94%) WAN
9 6 (1.66%) Skype
9 6 (1.66%) Wireless
10 5 (1.39%) Remote Desktop
10 5 (1.39%) WLAN
11 4 (1.11%) Cisco ASA
11 4 (1.11%) Intranet
12 3 (0.83%) IPsec
12 3 (0.83%) VoIP
12 3 (0.83%) WebEx
13 2 (0.55%) Ethernet
13 2 (0.55%) SNMP
Database & Business Intelligence
1 22 (6.09%) Data Warehouse
2 16 (4.43%) SQL Server
3 11 (3.05%) Tableau
4 9 (2.49%) SQL Server Integration Services
4 9 (2.49%) SQL Server Reporting Services
5 7 (1.94%) BusinessObjects
6 6 (1.66%) Crystal Reports
6 6 (1.66%) Oracle Reports
7 5 (1.39%) Relational Database
8 2 (0.55%) Blockchain
8 2 (0.55%) Power BI
9 1 (0.28%) Big Data
9 1 (0.28%) QlikView
Development Applications
1 22 (6.09%) JIRA
2 1 (0.28%) Selenium
2 1 (0.28%) WebDriver
General
1 150 (41.55%) Finance
2 137 (37.95%) Social Skills
3 48 (13.30%) Banking
4 40 (11.08%) Analytical Skills
5 25 (6.93%) Law
6 22 (6.09%) Legal
7 17 (4.71%) Investment Banking
8 12 (3.32%) Organisational Skills
9 10 (2.77%) Advertising
9 10 (2.77%) Back Office
10 8 (2.22%) Inclusion and Diversity
11 7 (1.94%) Retail
12 6 (1.66%) Financial Institution
12 6 (1.66%) Presentation Skills
12 6 (1.66%) Public Sector
13 4 (1.11%) Marketing
14 2 (0.55%) Influencing Skills
14 2 (0.55%) Telecoms
14 2 (0.55%) Wholesale Banking
15 1 (0.28%) International Banking
Libraries, Frameworks & Software Standards
1 9 (2.49%) Kafka
2 7 (1.94%) FIX Protocol
3 4 (1.11%) Middleware
4 3 (0.83%) XML
4 3 (0.83%) XMPP
5 1 (0.28%) .NET
5 1 (0.28%) COM
5 1 (0.28%) HTML
5 1 (0.28%) JSON
5 1 (0.28%) Node.js
5 1 (0.28%) WebdriverIO
Miscellaneous
1 26 (7.20%) Self-Motivation
2 13 (3.60%) Video Conferencing
3 11 (3.05%) Management Information System
4 9 (2.49%) NHS
4 9 (2.49%) Smartphone
5 8 (2.22%) Data Structures
5 8 (2.22%) Virtual Team
6 7 (1.94%) Analytical Mindset
6 7 (1.94%) Enterprise Software
7 6 (1.66%) Hedge funds
7 6 (1.66%) iPhone
8 5 (1.39%) Video Editing
9 4 (1.11%) Foreign Exchange (FX)
9 4 (1.11%) Life Science
9 4 (1.11%) Mobile App
9 4 (1.11%) SWIFT
9 4 (1.11%) User Experience
10 3 (0.83%) Data Centre
10 3 (0.83%) EPoS
10 3 (0.83%) iPad
Operating Systems
1 180 (49.86%) Windows
2 103 (28.53%) Windows 10
3 44 (12.19%) Mac OS
4 30 (8.31%) Windows 7
5 26 (7.20%) Apple iOS
5 26 (7.20%) Windows Server
6 22 (6.09%) Android
7 14 (3.88%) Linux
8 9 (2.49%) Red Hat Enterprise Linux
8 9 (2.49%) Windows Server 2012
9 7 (1.94%) Windows Server 2016
10 6 (1.66%) Mac OS X
11 3 (0.83%) Windows Server 2008
12 2 (0.55%) Windows 8
13 1 (0.28%) SUSE
13 1 (0.28%) Ubuntu
13 1 (0.28%) Windows Server 2003
13 1 (0.28%) Windows XP
Processes & Methodologies
1 152 (42.11%) ITIL
2 84 (23.27%) ITSM
3 70 (19.39%) Service Management
4 38 (10.53%) Problem-Solving
5 37 (10.25%) Agile Software Development
6 30 (8.31%) Incident Management
7 26 (7.20%) Change Management
7 26 (7.20%) Service Delivery
8 25 (6.93%) Mentoring
8 25 (6.93%) Stakeholder Management
9 23 (6.37%) Problem Management
10 22 (6.09%) Business Analysis
11 21 (5.82%) Analytics
12 20 (5.54%) Asset Management
13 18 (4.99%) Business Intelligence
14 16 (4.43%) Decision-Making
14 16 (4.43%) Time Management
14 16 (4.43%) Wealth Management
15 14 (3.88%) Computer Science
15 14 (3.88%) Mobile Device Management
Programming Languages
1 49 (13.57%) SQL
2 37 (10.25%) PowerShell
3 11 (3.05%) Python
4 8 (2.22%) PHP
5 2 (0.55%) JavaScript
6 1 (0.28%) C
6 1 (0.28%) C#
6 1 (0.28%) Java
6 1 (0.28%) VBA
Qualifications
1 36 (9.97%) Degree
2 14 (3.88%) A+ Certification
3 9 (2.49%) Network+ Certification
4 8 (2.22%) Microsoft Certification
5 6 (1.66%) SC Cleared
5 6 (1.66%) Security Cleared
6 5 (1.39%) Six Sigma Yellow Belt
7 2 (0.55%) ITIL Certification
7 2 (0.55%) MCP
7 2 (0.55%) MCSE
8 1 (0.28%) CCNA
8 1 (0.28%) Cisco Certification
8 1 (0.28%) CISM
8 1 (0.28%) CISSP
8 1 (0.28%) ISEB
8 1 (0.28%) MBA
8 1 (0.28%) MCDST
8 1 (0.28%) MCITP
8 1 (0.28%) MCSA
8 1 (0.28%) MOS
Quality Assurance & Compliance
1 63 (17.45%) SLA
2 9 (2.49%) QA
3 8 (2.22%) GDPR
4 6 (1.66%) Data Quality
5 5 (1.39%) IFRS
6 2 (0.55%) Accessibility
6 2 (0.55%) PMO
7 1 (0.28%) ISO 15022
7 1 (0.28%) ISO 22301
7 1 (0.28%) ISO 9001
7 1 (0.28%) ISO/IEC 27001
7 1 (0.28%) PCI DSS
System Software
1 152 (42.11%) Active Directory
2 17 (4.71%) VMware Infrastructure
3 6 (1.66%) XenApp
4 4 (1.11%) Hyper-V
5 2 (0.55%) Virtual Desktop
6 1 (0.28%) BitLocker
6 1 (0.28%) Virtual Machines
6 1 (0.28%) VMware ESXi
6 1 (0.28%) vSphere
Systems Management
1 47 (13.02%) SCCM
2 26 (7.20%) Microsoft Intune
3 20 (5.54%) Jamf Pro
4 9 (2.49%) Ansible
5 2 (0.55%) FortiGate
6 1 (0.28%) SCOM
Vendors
1 131 (36.29%) Microsoft
2 43 (11.91%) ServiceNow
3 30 (8.31%) Adobe
4 25 (6.93%) Cisco
5 20 (5.54%) Citrix
6 19 (5.26%) VMware
7 15 (4.16%) iManage
8 14 (3.88%) Apple
8 14 (3.88%) Remedy
9 12 (3.32%) LexisNexis
10 11 (3.05%) Oracle
11 10 (2.77%) CrowdStrike
11 10 (2.77%) Red Hat
12 9 (2.49%) Splunk
13 8 (2.22%) SAP
14 7 (1.94%) Salesforce.com
14 7 (1.94%) Sophos
15 6 (1.66%) Cognos
15 6 (1.66%) Intapp
15 6 (1.66%) Sony