Period
to

The median annual salary for a Service Analyst was £35,000 in advertised job vacancies in London during the 6 months to 2 July 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > London
6 months to
2 Jul 2022
Same period 2021 Same period 2020
Rank 506 378 342
Rank change year-on-year -128 -36 -56
Permanent jobs requiring a Service Analyst 469 315 264
As % of all permanent jobs advertised in London 0.61% 0.75% 0.80%
As % of the Job Titles category 0.67% 0.84% 0.85%
Number of salaries quoted 360 264 192
10th Percentile £24,250 £25,500 £24,750
25th Percentile £27,138 £30,375 £26,250
Median annual salary (50th Percentile) £35,000 £37,000 £32,500
Median % change year-on-year -5.41% +13.85% -7.33%
75th Percentile £60,000 £58,750 £57,500
90th Percentile £80,000 £65,000 £69,875
England median annual salary £28,000 £30,000 £29,000
% change year-on-year -6.67% +3.45% +3.57%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 69,900 37,668 31,097
% of permanent IT jobs with a recognized job title 91.37% 90.19% 94.28%
Number of salaries quoted 34,779 26,996 25,673
10th Percentile £41,250 £41,250 £38,000
25th Percentile £52,500 £52,000 £50,000
Median annual salary (50th Percentile) £70,000 £70,000 £66,000
Median % change year-on-year - +6.06% +5.60%
75th Percentile £90,000 £87,000 £85,000
90th Percentile £110,000 £102,500 £100,000
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +5.77%

Service Analyst
Job Vacancy Trend in London

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Analyst in London

Service Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Analyst in London.

Salary trend for Service Analyst in London

Service Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Analyst in London over the 6 months to 2 July 2022.

Salary histogram for Service Analyst in London

Service Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the London region over the 6 months to 2 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -7 92 £35,000 +2.94% 11
North London - 36 £22,000 -
South London -35 25 £26,000 -56.67% 2
West London -58 4 £34,250 -19.41% 3
East London -53 1 £52,500 +61.54% 2
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 2 July 2022, Service Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Analyst in the job title.

1 214 (45.63%) Windows
2 202 (43.07%) ITIL
3 172 (36.67%) Social Skills
4 170 (36.25%) Active Directory
5 163 (34.75%) Finance
6 156 (33.26%) Microsoft 365
7 148 (31.56%) Microsoft
8 142 (30.28%) Microsoft Office
9 126 (26.87%) ITSM
10 115 (24.52%) Windows 10
11 114 (24.31%) Service Management
12 86 (18.34%) Change Management
13 73 (15.57%) Asset Management
14 69 (14.71%) Incident Management
15 66 (14.07%) Citrix
16 63 (13.43%) Banking
17 60 (12.79%) SLA
18 57 (12.15%) Agile
19 56 (11.94%) Problem Management
20 52 (11.09%) Analytical Skills
20 52 (11.09%) Service Delivery
21 50 (10.66%) Windows Server
22 47 (10.02%) Time Management
23 44 (9.38%) SQL
24 41 (8.74%) Management Information System
24 41 (8.74%) Problem-Solving
25 40 (8.53%) ServiceNow
26 37 (7.89%) Azure
27 35 (7.46%) SCCM
28 34 (7.25%) Android

Service Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (7.25%) SharePoint
2 19 (4.05%) MS Exchange
3 12 (2.56%) Confluence
4 4 (0.85%) IIS
4 4 (0.85%) JBoss
4 4 (0.85%) WebSphere
5 3 (0.64%) CMS
6 2 (0.43%) Exchange Server 2013
6 2 (0.43%) Jupyter
7 1 (0.21%) MQSeries
Applications
1 142 (30.28%) Microsoft Office
2 34 (7.25%) Microsoft Excel
3 28 (5.97%) Microsoft PowerPoint
4 15 (3.20%) Adobe Creative Suite
5 3 (0.64%) Microsoft Project
5 3 (0.64%) MS Visio
6 2 (0.43%) Acrobat
6 2 (0.43%) Chatbot
Business Applications
1 12 (2.56%) Remedy ITSM
2 3 (0.64%) Elite 3E
3 2 (0.43%) Dynamics AX
4 1 (0.21%) Cerner Millennium
4 1 (0.21%) Dynamics CRM
4 1 (0.21%) Salesforce.com CRM
Cloud Services
1 156 (33.26%) Microsoft 365
2 37 (7.89%) Azure
3 24 (5.12%) OneDrive
4 22 (4.69%) Azure Active Directory
5 14 (2.99%) Mimecast
5 14 (2.99%) SaaS
6 13 (2.77%) Adobe Creative Cloud
7 10 (2.13%) AWS
8 5 (1.07%) Power Automate
8 5 (1.07%) Slack
8 5 (1.07%) Trello
9 4 (0.85%) Power Platform
10 2 (0.43%) Google Workspace
10 2 (0.43%) IBM Blueworks
11 1 (0.21%) Dynamics 365
11 1 (0.21%) PowerApps
11 1 (0.21%) Salesforce Sales Cloud
Communications & Networking
1 20 (4.26%) VPN
2 16 (3.41%) DNS
3 15 (3.20%) LAN
4 12 (2.56%) TCP/IP
5 11 (2.35%) DHCP
5 11 (2.35%) Firewall
6 7 (1.49%) Cisco IOS
6 7 (1.49%) IP Telephony
6 7 (1.49%) WAN
7 6 (1.28%) Cisco IPT
7 6 (1.28%) Wi-Fi
8 5 (1.07%) Internet
9 4 (0.85%) Cisco ASA
9 4 (0.85%) WebEx
10 3 (0.64%) Remote Desktop
10 3 (0.64%) Wireless
11 2 (0.43%) NAS
11 2 (0.43%) SAN
11 2 (0.43%) Unified Communications
12 1 (0.21%) MPLS
Database & Business Intelligence
1 19 (4.05%) Relational Database
2 10 (2.13%) SQL Server
3 6 (1.28%) Metadata
3 6 (1.28%) Oracle Database
4 3 (0.64%) Data Warehouse
4 3 (0.64%) Power BI
5 2 (0.43%) SQL Server Integration Services
5 2 (0.43%) SQL Server Reporting Services
5 2 (0.43%) Tableau
6 1 (0.21%) Crystal Reports
6 1 (0.21%) Oracle Database 10g
Development Applications
1 23 (4.90%) JIRA
2 5 (1.07%) Team Foundation Server
3 2 (0.43%) Bitbucket
3 2 (0.43%) PyCharm
4 1 (0.21%) Selenium
4 1 (0.21%) WebDriver
General
1 172 (36.67%) Social Skills
2 163 (34.75%) Finance
3 63 (13.43%) Banking
4 52 (11.09%) Analytical Skills
5 34 (7.25%) Law
6 31 (6.61%) Legal
7 20 (4.26%) Inclusion and Diversity
8 19 (4.05%) Investment Banking
9 16 (3.41%) Advertising
10 12 (2.56%) Organisational Skills
11 11 (2.35%) Documentation Skills
12 10 (2.13%) Financial Institution
12 10 (2.13%) Marketing
12 10 (2.13%) Retail
13 9 (1.92%) Digital Economy
14 7 (1.49%) Back Office
14 7 (1.49%) Influencing Skills
14 7 (1.49%) Presentation Skills
15 4 (0.85%) Billing
15 4 (0.85%) Front Office
Libraries, Frameworks & Software Standards
1 10 (2.13%) FIX Protocol
2 7 (1.49%) Middleware
3 3 (0.64%) XML
4 2 (0.43%) JSON
4 2 (0.43%) Kafka
4 2 (0.43%) Lightning Web Components
4 2 (0.43%) Murex MxML
5 1 (0.21%) .NET
5 1 (0.21%) AngularJS
5 1 (0.21%) CSS
5 1 (0.21%) HTML
5 1 (0.21%) J2EE
5 1 (0.21%) Node.js
5 1 (0.21%) WebdriverIO
5 1 (0.21%) XMPP
Miscellaneous
1 41 (8.74%) Management Information System
2 33 (7.04%) Self-Motivation
3 16 (3.41%) Video Conferencing
3 16 (3.41%) Virtual Team
4 11 (2.35%) NHS
4 11 (2.35%) User Experience
5 8 (1.71%) Blockchain
5 8 (1.71%) Smartphone
6 7 (1.49%) iPhone
7 6 (1.28%) Credit Risk
8 5 (1.07%) Data Structures
8 5 (1.07%) iPad
8 5 (1.07%) Reinsurance
8 5 (1.07%) SWIFT
9 4 (0.85%) CMDB
9 4 (0.85%) Data Protection Act
9 4 (0.85%) IoT
10 3 (0.64%) Derivative
10 3 (0.64%) Hedge funds
10 3 (0.64%) Social Media
Operating Systems
1 214 (45.63%) Windows
2 115 (24.52%) Windows 10
3 50 (10.66%) Windows Server
4 34 (7.25%) Android
5 26 (5.54%) Mac OS
6 20 (4.26%) Apple iOS
7 19 (4.05%) Windows 7
8 16 (3.41%) Linux
9 12 (2.56%) Mac OS X
10 5 (1.07%) Unix
11 2 (0.43%) Red Hat Enterprise Linux
11 2 (0.43%) Windows Server 2012
12 1 (0.21%) Windows Server 2016
12 1 (0.21%) Windows XP
Processes & Methodologies
1 202 (43.07%) ITIL
2 126 (26.87%) ITSM
3 114 (24.31%) Service Management
4 86 (18.34%) Change Management
5 73 (15.57%) Asset Management
6 69 (14.71%) Incident Management
7 57 (12.15%) Agile
8 56 (11.94%) Problem Management
9 52 (11.09%) Service Delivery
10 47 (10.02%) Time Management
11 41 (8.74%) Problem-Solving
12 34 (7.25%) Stakeholder Management
13 31 (6.61%) Business Analysis
14 26 (5.54%) Project Management
15 25 (5.33%) Mentoring
15 25 (5.33%) Project Delivery
16 21 (4.48%) System Testing
17 17 (3.62%) Mathematics
18 16 (3.41%) Cybersecurity
18 16 (3.41%) User Stories
Programming Languages
1 44 (9.38%) SQL
2 14 (2.99%) Python
3 9 (1.92%) PowerShell
4 7 (1.49%) Shell Script
5 3 (0.64%) PL/SQL
6 2 (0.43%) Java
7 1 (0.21%) C#
7 1 (0.21%) JavaScript
7 1 (0.21%) Perl
7 1 (0.21%) PHP
7 1 (0.21%) T-SQL
7 1 (0.21%) VBA
Qualifications
1 27 (5.76%) Degree
2 18 (3.84%) Security Cleared
3 13 (2.77%) SC Cleared
4 12 (2.56%) ITIL Certification
5 9 (1.92%) ITIL Foundation Certificate
6 7 (1.49%) CISM
6 7 (1.49%) CISSP
7 5 (1.07%) Computer Science Degree
8 4 (0.85%) CISMP
9 3 (0.64%) A+ Certification
9 3 (0.64%) CompTIA Security+
9 3 (0.64%) GIAC
10 2 (0.43%) IIBA
10 2 (0.43%) ISEB
10 2 (0.43%) Microsoft Certification
10 2 (0.43%) PMI Certification
11 1 (0.21%) MCSE
11 1 (0.21%) Network+ Certification
11 1 (0.21%) PMP
11 1 (0.21%) PRINCE2 Certification
Quality Assurance & Compliance
1 60 (12.79%) SLA
2 23 (4.90%) IFRS
3 17 (3.62%) IFRS 17
4 11 (2.35%) ISO/IEC 27001
5 10 (2.13%) SOC 1
5 10 (2.13%) SOC 2
6 6 (1.28%) IFRS 9
7 4 (0.85%) PMO
8 3 (0.64%) GDPR
8 3 (0.64%) QA
9 2 (0.43%) Data Quality
9 2 (0.43%) ISO 15022
9 2 (0.43%) Sarbanes-Oxley
10 1 (0.21%) NIST
10 1 (0.21%) SEPA
System Software
1 170 (36.25%) Active Directory
2 8 (1.71%) VMware Infrastructure
3 3 (0.64%) BitLocker
3 3 (0.64%) Virtual Desktop
4 2 (0.43%) Firmware
4 2 (0.43%) XenApp
4 2 (0.43%) XenDesktop
5 1 (0.21%) Citrix Hypervisor
5 1 (0.21%) VMware ESXi
5 1 (0.21%) VMware Workstation
5 1 (0.21%) vSphere
Systems Management
1 35 (7.46%) SCCM
2 14 (2.99%) Microsoft Intune
3 7 (1.49%) Ansible
3 7 (1.49%) Jamf Pro
4 3 (0.64%) Terraform
5 2 (0.43%) ServiceCenter
6 1 (0.21%) AirWatch
6 1 (0.21%) Control-M
6 1 (0.21%) ITRS Geneos
6 1 (0.21%) QRadar
6 1 (0.21%) Symantec Enterprise Vault
Vendors
1 148 (31.56%) Microsoft
2 66 (14.07%) Citrix
3 40 (8.53%) ServiceNow
4 30 (6.40%) Adobe
5 29 (6.18%) Apple
6 24 (5.12%) Cisco
7 14 (2.99%) VMware
8 12 (2.56%) iManage
8 12 (2.56%) Remedy
9 10 (2.13%) Oracle
10 7 (1.49%) Intapp
10 7 (1.49%) LexisNexis
11 6 (1.28%) SAP
11 6 (1.28%) Sophos
11 6 (1.28%) Splunk
12 5 (1.07%) Aderant
12 5 (1.07%) Dell
12 5 (1.07%) Salesforce.com
12 5 (1.07%) Snow
12 5 (1.07%) Wyse