Period
to 20 November 2017

The median annual salary for a Service Analyst was £32,500 in advertised job vacancies in London during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > London
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 276 258 273
Rank change year-on-year -18 +15 -24
Permanent jobs requiring a Service Analyst 921 984 1116
As % of all permanent IT jobs advertised in London 1.23% 1.31% 1.25%
As % of the Job Titles category 1.30% 1.37% 1.30%
Number of salaries quoted 626 861 963
London median annual salary £32,500 £32,500 £35,000
Median salary % change year-on-year - -7.14% +7.69%
10th Percentile £23,500 £23,000 £22,900
90th Percentile £63,125 £60,000 £67,500
England median annual salary £27,000 £28,000 £27,500
% change year-on-year -3.57% +1.82% +2.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 70913 71825 85553
% of permanent IT jobs with a recognized job title 94.35% 95.97% 96.01%
Number of salaries quoted 55797 62046 72615
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,250 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Analyst
Job Vacancy Trend in London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Analyst in London

Service Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in London.

Salary trend for Service Analyst in London

Service Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Service Analyst in London over the 6 months to 20 November 2017.

Salary histogram for Service Analyst in London

Service Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the London region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -40 176 £35,000 +4.48% 7
South London +4 47 £25,000 -9.09% 2
West London -6 24 £27,500 +10.00% 2
East London -3 8 £26,000 +4.00%
North London +4 5 £27,500 -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 20 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Analyst in the job title.

1 510 (55.37%) Finance
2 332 (36.05%) Windows
3 293 (31.81%) ITIL
4 284 (30.84%) Banking
5 267 (28.99%) Active Directory
6 237 (25.73%) Microsoft
7 226 (24.54%) Microsoft Office
8 211 (22.91%) Analytical Skills
9 200 (21.72%) Business Analysis
10 187 (20.30%) Asset Management
11 182 (19.76%) Windows 7
12 176 (19.11%) Wealth Management
13 173 (18.78%) Investment Banking
14 171 (18.57%) Retail Banking
15 158 (17.16%) SLA
16 153 (16.61%) Project Management
17 141 (15.31%) Citrix
18 139 (15.09%) Service Management
19 117 (12.70%) Legal
20 113 (12.27%) SDLC
21 105 (11.40%) MS Exchange
22 98 (10.64%) Microsoft Excel
23 93 (10.10%) Office 365
24 86 (9.34%) SQL
25 79 (8.58%) Law
26 78 (8.47%) Translating Business Requirements
27 68 (7.38%) VPN
27 68 (7.38%) Degree
28 66 (7.17%) Service Delivery
29 61 (6.62%) Agile Software Development

Service Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (11.40%) MS Exchange
2 39 (4.23%) Exchange Server 2010
2 39 (4.23%) Skype for Business
3 31 (3.37%) Exchange Server 2007
4 27 (2.93%) Blackberry Enterprise Server
5 26 (2.82%) IBM Notes
6 16 (1.74%) SharePoint
7 12 (1.30%) Exchange Server 2003
7 12 (1.30%) Exchange Server 2013
8 4 (0.43%) CMS
9 2 (0.22%) BizTalk Server
9 2 (0.22%) Confluence
9 2 (0.22%) JBoss
9 2 (0.22%) SAS
9 2 (0.22%) Site Server
9 2 (0.22%) Tomcat
9 2 (0.22%) WebLogic
10 1 (0.11%) IIS
10 1 (0.11%) WebSphere
10 1 (0.11%) WebSphere Application Server
Applications
1 226 (24.54%) Microsoft Office
2 98 (10.64%) Microsoft Excel
3 52 (5.65%) Microsoft PowerPoint
4 17 (1.85%) MS Visio
5 14 (1.52%) Spreadsheet
6 5 (0.54%) Acrobat
7 3 (0.33%) Vectorworks
8 2 (0.22%) AutoCAD
8 2 (0.22%) Revit
9 1 (0.11%) CINEMA 4D
9 1 (0.11%) Maya
9 1 (0.11%) Microsoft Project
Business Applications
1 12 (1.30%) Eikon
2 4 (0.43%) Dynamics CRM
3 3 (0.33%) VisionPLUS
3 3 (0.33%) Visualfiles
4 2 (0.22%) ION MarketView
4 2 (0.22%) Remedy ITSM
5 1 (0.11%) CA PPM
5 1 (0.11%) Dynamics AX
5 1 (0.11%) Minerva
Cloud Services
1 93 (10.10%) Office 365
2 12 (1.30%) Microsoft Azure
3 10 (1.09%) Amazon AWS
3 10 (1.09%) BrowserStack
3 10 (1.09%) SaaS
4 9 (0.98%) Mimecast
5 3 (0.33%) Adobe Creative Cloud
6 2 (0.22%) Azure Machine Learning
6 2 (0.22%) Cloud Computing
6 2 (0.22%) OneDrive
Communications & Networking
1 68 (7.38%) VPN
2 35 (3.80%) LAN
3 31 (3.37%) Firewall
4 30 (3.26%) WAN
5 26 (2.82%) Internet
6 25 (2.71%) Remote Desktop
7 22 (2.39%) DNS
8 19 (2.06%) Skype
9 18 (1.95%) TCP/IP
10 13 (1.41%) DHCP
11 10 (1.09%) Network Security
12 9 (0.98%) F5 BIG-IP LTM
12 9 (0.98%) Junos
13 8 (0.87%) VoIP
14 7 (0.76%) FTP
14 7 (0.76%) Intrusion Detection
15 5 (0.54%) MPLS
15 5 (0.54%) Multicast
15 5 (0.54%) Unicast
16 4 (0.43%) OSPF
Database & Business Intelligence
1 27 (2.93%) SQL Server
2 8 (0.87%) SQL Server Reporting Services
3 6 (0.65%) Blockchain
3 6 (0.65%) SQL Server Integration Services
4 5 (0.54%) Data Warehouse
5 4 (0.43%) BusinessObjects
5 4 (0.43%) Data Mining
5 4 (0.43%) Relational Database
5 4 (0.43%) SQL Server 2008
6 3 (0.33%) Geospatial Data
6 3 (0.33%) GIS
6 3 (0.33%) SQL Server 2016
7 2 (0.22%) Crystal Reports
7 2 (0.22%) OLAP
7 2 (0.22%) Oracle Reports
8 1 (0.11%) Big Data
8 1 (0.11%) KDB
8 1 (0.11%) SQL Server 2012
Development Applications
1 18 (1.95%) JIRA
2 15 (1.63%) Selenium
3 11 (1.19%) SoapUI
4 6 (0.65%) Cucumber
4 6 (0.65%) Team Foundation Server
5 5 (0.54%) WebDriver
6 2 (0.22%) Axure RP
7 1 (0.11%) HP UFT
7 1 (0.11%) JMeter
7 1 (0.11%) MSTest
7 1 (0.11%) Octopus Deploy
7 1 (0.11%) RequisitePro
7 1 (0.11%) TeamCity
General
1 510 (55.37%) Finance
2 284 (30.84%) Banking
3 173 (18.78%) Investment Banking
4 171 (18.57%) Retail Banking
5 117 (12.70%) Legal
6 79 (8.58%) Law
7 56 (6.08%) Front Office
8 35 (3.80%) Back Office
9 34 (3.69%) International Banking
10 23 (2.50%) Publishing
11 19 (2.06%) Financial Institution
12 12 (1.30%) German Language
13 11 (1.19%) Telecoms
14 9 (0.98%) Marketing
15 7 (0.76%) Retail
16 4 (0.43%) Advertising
16 4 (0.43%) French Language
16 4 (0.43%) Mandarin Language
16 4 (0.43%) Manufacturing
16 4 (0.43%) Private Banking
Libraries, Frameworks & Software Standards
1 21 (2.28%) .NET
2 14 (1.52%) SOAP
3 10 (1.09%) REST
4 5 (0.54%) FIX Protocol
5 4 (0.43%) COM
5 4 (0.43%) JSON
5 4 (0.43%) XML
6 2 (0.22%) .NET Framework
6 2 (0.22%) ADO
6 2 (0.22%) Entity Framework
6 2 (0.22%) J2EE
6 2 (0.22%) RAML
6 2 (0.22%) Web Services
7 1 (0.11%) JMS
7 1 (0.11%) Swagger
7 1 (0.11%) XSLT
Miscellaneous
1 211 (22.91%) Analytical Skills
2 57 (6.19%) Blackberry
3 37 (4.02%) iPhone
4 30 (3.26%) iPad
5 28 (3.04%) Equities
6 24 (2.61%) User Experience
7 23 (2.50%) Computer Science
8 22 (2.39%) Derivative
9 17 (1.85%) Management Information System
9 17 (1.85%) Smartphone
10 14 (1.52%) Video Conferencing
11 11 (1.19%) Fintech
12 10 (1.09%) Client/Server
12 10 (1.09%) Fixed Income
13 9 (0.98%) e-Learning
13 9 (0.98%) Foreign Exchange (FX)
14 8 (0.87%) Smart Energy
15 7 (0.76%) CMDB
15 7 (0.76%) Data Centre
15 7 (0.76%) Smart Meter
Operating Systems
1 332 (36.05%) Windows
2 182 (19.76%) Windows 7
3 58 (6.30%) Windows 10
4 53 (5.75%) Windows Server
5 31 (3.37%) Windows 8
6 28 (3.04%) Windows Server 2008
7 27 (2.93%) Windows XP
8 20 (2.17%) Linux
9 18 (1.95%) Android
10 17 (1.85%) Mac OS X
10 17 (1.85%) Windows Server 2003
10 17 (1.85%) Windows Server 2012
11 15 (1.63%) Unix
12 13 (1.41%) Mac OS
13 7 (0.76%) Apple iOS
14 6 (0.65%) Windows Vista
15 5 (0.54%) Windows 2000
16 3 (0.33%) CentOS
17 2 (0.22%) Mac OS X Server
18 1 (0.11%) Windows Mobile
Processes & Methodologies
1 293 (31.81%) ITIL
2 200 (21.72%) Business Analysis
3 187 (20.30%) Asset Management
4 176 (19.11%) Wealth Management
5 153 (16.61%) Project Management
6 139 (15.09%) Service Management
7 113 (12.27%) SDLC
8 78 (8.47%) Translating Business Requirements
9 66 (7.17%) Service Delivery
10 61 (6.62%) Agile Software Development
11 57 (6.19%) Incident Management
12 55 (5.97%) ITSM
13 45 (4.89%) Problem Management
14 44 (4.78%) Change Management
15 41 (4.45%) ITIL V3
15 41 (4.45%) Stakeholder Management
16 39 (4.23%) Configuration Management
17 35 (3.80%) Ticket Management
18 33 (3.58%) Continuous Improvement
19 31 (3.37%) CRM
Programming Languages
1 86 (9.34%) SQL
2 21 (2.28%) C#
3 13 (1.41%) Python
4 12 (1.30%) PowerShell
5 11 (1.19%) Java
6 8 (0.87%) C++
6 8 (0.87%) T-SQL
7 5 (0.54%) Tcl
8 4 (0.43%) Bash Shell
9 3 (0.33%) Perl
10 2 (0.22%) R
10 2 (0.22%) VBA
11 1 (0.11%) C
11 1 (0.11%) Shell Script
Qualifications
1 68 (7.38%) Degree
2 41 (4.45%) Microsoft Certification
3 36 (3.91%) ITIL Certification
4 18 (1.95%) CCNA
4 18 (1.95%) Cisco Certification
5 17 (1.85%) Computer Science Degree
5 17 (1.85%) MCP
5 17 (1.85%) MCSE
6 15 (1.63%) CISSP
7 14 (1.52%) ISEB
8 13 (1.41%) ITIL Foundation Certificate
8 13 (1.41%) MCSA
9 12 (1.30%) ISTQB
9 12 (1.30%) MCDST
10 10 (1.09%) CCNP
10 10 (1.09%) CCSA
10 10 (1.09%) CCSE
11 9 (0.98%) Check Point Certification
11 9 (0.98%) JNCIS
12 8 (0.87%) CEH
Quality Assurance & Compliance
1 158 (17.16%) SLA
2 34 (3.69%) QA
3 31 (3.37%) ISO 9001
3 31 (3.37%) ISO/IEC 20000
4 14 (1.52%) MiFID
5 13 (1.41%) Dodd-Frank
6 9 (0.98%) COBIT
7 8 (0.87%) ISO/IEC 27001
7 8 (0.87%) PMO
8 7 (0.76%) Data Quality
9 3 (0.33%) GDPR
9 3 (0.33%) Sarbanes-Oxley
10 1 (0.11%) Actionable Recommendations
System Software
1 267 (28.99%) Active Directory
2 18 (1.95%) VMware Infrastructure
3 9 (0.98%) XenApp
4 7 (0.76%) Hyper-V
5 6 (0.65%) Virtual Desktop
6 3 (0.33%) BitLocker
7 1 (0.11%) Microsoft Virtual Server
7 1 (0.11%) Terminal Services
7 1 (0.11%) Virtual Machines
7 1 (0.11%) Virtual Servers
Systems Management
1 31 (3.37%) SCCM
2 12 (1.30%) HP Quality Center
3 9 (0.98%) AirWatch
4 4 (0.43%) Microsoft Intune
4 4 (0.43%) Norton AntiVirus
4 4 (0.43%) vCenter Server
5 3 (0.33%) Systems Management Server (SMS)
6 2 (0.22%) FortiGate
6 2 (0.22%) WSUS
7 1 (0.11%) Check_MK
7 1 (0.11%) Control-M
7 1 (0.11%) DameWare
7 1 (0.11%) Host Intrusion Detection System
7 1 (0.11%) ITRS Geneos
7 1 (0.11%) Jamf Pro
7 1 (0.11%) Nagios
7 1 (0.11%) Nessus
7 1 (0.11%) Tivoli
Vendors
1 237 (25.73%) Microsoft
2 141 (15.31%) Citrix
3 58 (6.30%) VMware
4 43 (4.67%) Cisco
5 40 (4.34%) iManage
6 27 (2.93%) ServiceNow
7 25 (2.71%) Apple
8 23 (2.50%) Bloomberg
8 23 (2.50%) Lotus
9 19 (2.06%) Remedy
10 16 (1.74%) Adobe
11 15 (1.63%) LANDesk
12 13 (1.41%) CheckPoint
12 13 (1.41%) Sun
13 12 (1.30%) FactSet
13 12 (1.30%) Google
14 11 (1.19%) F5
14 11 (1.19%) Juniper
15 10 (1.09%) Salesforce.com
16 9 (0.98%) Sophos