Period
to 23 February 2018

The median annual salary for a Service Analyst was £40,000 in advertised job vacancies in the City of London during the 6 months to 23 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Central London > City of London
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 214 231 185
Rank change year-on-year +17 -46 +29
Permanent jobs requiring a Service Analyst 127 110 222
As % of all permanent IT jobs advertised in the City of London 1.18% 1.05% 1.58%
As % of the Job Titles category 1.24% 1.09% 1.65%
Number of salaries quoted 126 106 186
City of London median annual salary £40,000 £35,000 £39,500
Median salary % change year-on-year +14.29% -11.39% +21.54%
10th Percentile £28,000 £26,250 £24,063
90th Percentile £80,000 £60,625 £70,500
Central London median annual salary £36,000 £33,000 £35,000
% change year-on-year +9.09% -5.71% +12.90%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,211 10,101 13,489
% of permanent IT jobs with a recognized job title 95.22% 96.62% 96.05%
Number of salaries quoted 9,108 9,217 11,943
City of London median annual salary £60,000 £57,500 £57,500
Median salary % change year-on-year +4.35% - +4.55%
10th Percentile £36,250 £33,750 £32,750
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

Service Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Analyst in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the City of London.

Salary trend for Service Analyst in the City of London

Service Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Analyst in the City of London over the 6 months to 23 February 2018.

Salary histogram for Service Analyst in the City of London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 23 February 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Analyst in the job title.

1 75 (59.06%) Finance
2 55 (43.31%) Windows
3 48 (37.80%) ITIL
4 41 (32.28%) Active Directory
5 38 (29.92%) Microsoft Office
6 36 (28.35%) Microsoft
7 34 (26.77%) Citrix
8 23 (18.11%) Legal
8 23 (18.11%) VMware
9 21 (16.54%) Risk Management
10 20 (15.75%) ITIL Certification
11 19 (14.96%) Windows 7
12 17 (13.39%) Analytical Skills
13 16 (12.60%) Stakeholder Management
14 15 (11.81%) Information Security
14 15 (11.81%) Service Delivery
14 15 (11.81%) VPN
14 15 (11.81%) Office 365
14 15 (11.81%) GDPR
15 14 (11.02%) Cybersecurity
15 14 (11.02%) CISSP
16 13 (10.24%) Configuration Management
16 13 (10.24%) Firewall
16 13 (10.24%) Banking
16 13 (10.24%) Vulnerability Management
16 13 (10.24%) Security Architecture
17 12 (9.45%) Business Analysis
17 12 (9.45%) Law
17 12 (9.45%) MS Exchange
18 11 (8.66%) Microsoft Excel

Service Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (9.45%) MS Exchange
2 5 (3.94%) Exchange Server 2010
3 1 (0.79%) Confluence
3 1 (0.79%) WordPress
Applications
1 38 (29.92%) Microsoft Office
2 11 (8.66%) Microsoft Excel
2 11 (8.66%) MS Visio
3 6 (4.72%) Microsoft PowerPoint
Business Applications
1 5 (3.94%) CA PPM
1 5 (3.94%) Carpe Diem
1 5 (3.94%) Elite 3E
2 3 (2.36%) Visualfiles
Cloud Services
1 15 (11.81%) Office 365
2 5 (3.94%) OneDrive
Communications & Networking
1 15 (11.81%) VPN
2 13 (10.24%) Firewall
3 6 (4.72%) LAN
3 6 (4.72%) WAN
4 5 (3.94%) Internet
4 5 (3.94%) VoIP
5 3 (2.36%) FTP
5 3 (2.36%) Remote Desktop
6 2 (1.57%) DHCP
6 2 (1.57%) DNS
6 2 (1.57%) TCP/IP
7 1 (0.79%) HTTP
Database & Business Intelligence
1 1 (0.79%) Crystal Reports
1 1 (0.79%) MySQL
1 1 (0.79%) SQL Server
1 1 (0.79%) Tick Data
Development Applications
1 5 (3.94%) JIRA
2 1 (0.79%) Visual Studio Team System
General
1 75 (59.06%) Finance
2 23 (18.11%) Legal
3 13 (10.24%) Banking
4 12 (9.45%) Law
5 5 (3.94%) Publishing
6 4 (3.15%) Retail
7 3 (2.36%) Back Office
8 2 (1.57%) Front Office
9 1 (0.79%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (1.57%) FIX Protocol
2 1 (0.79%) COM
2 1 (0.79%) NumPy
2 1 (0.79%) Pandas
2 1 (0.79%) REST
2 1 (0.79%) Web Services
2 1 (0.79%) XML
2 1 (0.79%) XSLT
Miscellaneous
1 17 (13.39%) Analytical Skills
2 6 (4.72%) Blackberry
3 5 (3.94%) Foreign Exchange (FX)
3 5 (3.94%) iPhone
3 5 (3.94%) Video Conferencing
4 4 (3.15%) Fintech
5 3 (2.36%) Enterprise Software
5 3 (2.36%) Reinsurance
5 3 (2.36%) Social Media
6 2 (1.57%) Derivative
6 2 (1.57%) User Experience
7 1 (0.79%) BYOD
7 1 (0.79%) Computer Science
7 1 (0.79%) Equities
7 1 (0.79%) Fixed Income
7 1 (0.79%) Management Information System
7 1 (0.79%) Security Operations Centre
Operating Systems
1 55 (43.31%) Windows
2 19 (14.96%) Windows 7
3 9 (7.09%) Windows 10
4 5 (3.94%) Windows 8
5 4 (3.15%) Windows Server
5 4 (3.15%) Windows Server 2003
6 2 (1.57%) Android
6 2 (1.57%) Linux
7 1 (0.79%) Windows Server 2008
Processes & Methodologies
1 48 (37.80%) ITIL
2 21 (16.54%) Risk Management
3 16 (12.60%) Stakeholder Management
4 15 (11.81%) Information Security
4 15 (11.81%) Service Delivery
5 14 (11.02%) Cybersecurity
6 13 (10.24%) Configuration Management
6 13 (10.24%) Security Architecture
6 13 (10.24%) Vulnerability Management
7 12 (9.45%) Business Analysis
8 11 (8.66%) Project Management
9 10 (7.87%) Incident Management
9 10 (7.87%) SDLC
9 10 (7.87%) Service Management
10 9 (7.09%) Service Design
10 9 (7.09%) User Stories
11 8 (6.30%) Data Management
11 8 (6.30%) Traceability Matrix
11 8 (6.30%) Use Case
12 6 (4.72%) ITIL V3
Programming Languages
1 9 (7.09%) SQL
2 2 (1.57%) C
3 1 (0.79%) Java
3 1 (0.79%) MATLAB
3 1 (0.79%) PL/SQL
3 1 (0.79%) Python
3 1 (0.79%) R
3 1 (0.79%) VB
3 1 (0.79%) VBA
Qualifications
1 20 (15.75%) ITIL Certification
2 14 (11.02%) CISSP
3 8 (6.30%) Microsoft Certification
4 6 (4.72%) ISEB
4 6 (4.72%) ITIL Foundation Certificate
5 3 (2.36%) Degree
6 2 (1.57%) PMP
7 1 (0.79%) Computer Science Degree
7 1 (0.79%) ISTQB
7 1 (0.79%) ISTQB Foundation Certification
7 1 (0.79%) MCP
7 1 (0.79%) MCSA
7 1 (0.79%) MCSE
Quality Assurance & Compliance
1 15 (11.81%) GDPR
2 6 (4.72%) PMO
3 1 (0.79%) Actionable Recommendations
3 1 (0.79%) Sarbanes-Oxley
3 1 (0.79%) SLA
System Software
1 41 (32.28%) Active Directory
2 8 (6.30%) VMware Infrastructure
3 5 (3.94%) BitLocker
4 4 (3.15%) XenApp
5 2 (1.57%) Virtual Desktop
Systems Management
1 7 (5.51%) SCCM
2 5 (3.94%) vCenter Server
3 1 (0.79%) AirWatch
Vendors
1 36 (28.35%) Microsoft
2 34 (26.77%) Citrix
3 23 (18.11%) VMware
4 7 (5.51%) Cisco
4 7 (5.51%) HP
5 6 (4.72%) iManage
5 6 (4.72%) Wyse
6 5 (3.94%) Adobe
6 5 (3.94%) Planview
6 5 (3.94%) Salesforce.com
7 4 (3.15%) Intapp
7 4 (3.15%) LexisNexis
8 2 (1.57%) Apple
8 2 (1.57%) Mitel
9 1 (0.79%) Atlassian
9 1 (0.79%) Ivanti
9 1 (0.79%) Remedy
9 1 (0.79%) ServiceNow
9 1 (0.79%) Sun
9 1 (0.79%) Tableau