Service Analyst Jobs in the City of London

Service Analyst
Central London > City of London

The median Service Analyst salary in the City of London is £40,900 per year, according to job vacancies posted during the 6 months leading to 30 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 108 162 197
Rank change year-on-year +54 +35 +26
Permanent jobs requiring a Service Analyst 29 21 32
As % of all permanent jobs advertised in the City of London 1.50% 0.63% 0.71%
As % of the Job Titles category 1.60% 0.65% 0.74%
Number of salaries quoted 23 20 24
10th Percentile £32,100 £27,513 £23,575
25th Percentile £35,625 £30,938 £26,250
Median annual salary (50th Percentile) £40,900 £35,000 £32,500
Median % change year-on-year +16.86% +7.69% -13.33%
75th Percentile £46,250 £44,313 £50,000
90th Percentile £59,100 £47,500 £64,325
Central London median annual salary £40,000 £35,000 £32,500
% change year-on-year +14.29% +7.69% -13.33%

All Permanent IT Job Vacancies
City of London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 1,807 3,213 4,331
% of permanent jobs with a recognized job title 93.19% 96.17% 96.24%
Number of salaries quoted 1,368 2,519 3,610
10th Percentile £41,250 £41,250 £42,225
25th Percentile £52,500 £53,875 £55,000
Median annual salary (50th Percentile) £72,500 £73,441 £75,000
Median % change year-on-year -1.28% -2.08% +3.45%
75th Percentile £95,000 £95,000 £97,500
90th Percentile £120,000 £112,500 £115,000
Central London median annual salary £72,500 £72,500 £74,744
% change year-on-year - -3.00% +3.10%

Service Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Analyst in the City of London

Service Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Service Analyst in the City of London.

Salary trend for Service Analyst in the City of London

Service Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Service Analyst in the City of London over the 6 months to 30 May 2025.

Salary histogram for Service Analyst in the City of London

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 30 May 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Analyst in the job title.

1 17 (58.62%) ITIL
1 17 (58.62%) Windows
2 16 (55.17%) Microsoft
2 16 (55.17%) Windows 10
3 13 (44.83%) Microsoft 365
3 13 (44.83%) ServiceNow
4 11 (37.93%) ITSM
4 11 (37.93%) Active Directory
5 9 (31.03%) SharePoint
5 9 (31.03%) Customer Service
6 8 (27.59%) Social Skills
6 8 (27.59%) Microsoft Exchange
6 8 (27.59%) Change Management
6 8 (27.59%) Finance
6 8 (27.59%) Law
6 8 (27.59%) Analytical Skills
6 8 (27.59%) Incident Management
6 8 (27.59%) Degree
7 7 (24.14%) Microsoft Office
7 7 (24.14%) Problem-Solving
8 6 (20.69%) Service Management
8 6 (20.69%) Azure
8 6 (20.69%) Microsoft PowerPoint
8 6 (20.69%) OneDrive
8 6 (20.69%) Continuous Improvement
9 5 (17.24%) Microsoft Intune
10 4 (13.79%) Agile
10 4 (13.79%) Workflow
10 4 (13.79%) ITIL Foundation Certificate
10 4 (13.79%) WebEx

Service Analyst Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (31.03%) SharePoint
2 8 (27.59%) Microsoft Exchange
3 1 (3.45%) Confluence
Applications
1 7 (24.14%) Microsoft Office
2 6 (20.69%) Microsoft PowerPoint
3 3 (10.34%) Microsoft Excel
Business Applications
1 1 (3.45%) Elite 3E
Cloud Services
1 13 (44.83%) Microsoft 365
2 6 (20.69%) Azure
2 6 (20.69%) OneDrive
3 3 (10.34%) Cloud Computing
3 3 (10.34%) Entra ID
3 3 (10.34%) Mimecast
4 1 (3.45%) AWS
4 1 (3.45%) Dynamics 365
4 1 (3.45%) Power Platform
4 1 (3.45%) SaaS
Communications & Networking
1 4 (13.79%) WebEx
2 2 (6.90%) Remote Desktop
2 2 (6.90%) VPN
3 1 (3.45%) DHCP
3 1 (3.45%) DNS
3 1 (3.45%) Intranet
3 1 (3.45%) Softphone
3 1 (3.45%) Wireless
Database & Business Intelligence
1 1 (3.45%) DTS
1 1 (3.45%) Power BI
Development Applications
1 1 (3.45%) JIRA
General
1 8 (27.59%) Analytical Skills
1 8 (27.59%) Finance
1 8 (27.59%) Law
1 8 (27.59%) Social Skills
2 2 (6.90%) Legal
3 1 (3.45%) Banking
3 1 (3.45%) Influencing Skills
3 1 (3.45%) Public Sector
3 1 (3.45%) Retail
Libraries, Frameworks & Software Standards
1 1 (3.45%) LDAP
1 1 (3.45%) OAuth
Miscellaneous
1 4 (13.79%) Video Conferencing
2 3 (10.34%) Management Information System
2 3 (10.34%) Self-Motivation
3 2 (6.90%) Data Structures
3 2 (6.90%) Product Ownership
3 2 (6.90%) Smartcard
4 1 (3.45%) CMDB
4 1 (3.45%) iPhone
4 1 (3.45%) Mobile Computing
4 1 (3.45%) Onboarding
4 1 (3.45%) Reference Data
4 1 (3.45%) Virtual Team
Operating Systems
1 17 (58.62%) Windows
2 16 (55.17%) Windows 10
3 2 (6.90%) Windows Server
3 2 (6.90%) Windows Server 2012
3 2 (6.90%) Windows Server 2019
Processes & Methodologies
1 17 (58.62%) ITIL
2 11 (37.93%) ITSM
3 9 (31.03%) Customer Service
4 8 (27.59%) Change Management
4 8 (27.59%) Incident Management
5 7 (24.14%) Problem-Solving
6 6 (20.69%) Continuous Improvement
6 6 (20.69%) Service Management
7 4 (13.79%) Agile
7 4 (13.79%) Workflow
8 3 (10.34%) Business Intelligence
8 3 (10.34%) Coaching
8 3 (10.34%) Creative Thinking
8 3 (10.34%) Document Management
8 3 (10.34%) Knowledge Management
8 3 (10.34%) Mentoring
8 3 (10.34%) Problem Management
9 2 (6.90%) Data Analytics
9 2 (6.90%) Mobile Device Management
9 2 (6.90%) Process Improvement
Programming Languages
1 1 (3.45%) Java
1 1 (3.45%) PowerShell
Qualifications
1 8 (27.59%) Degree
2 4 (13.79%) ITIL Foundation Certificate
3 1 (3.45%) ITIL Certification
3 1 (3.45%) Security Cleared
Quality Assurance & Compliance
1 2 (6.90%) ISO 22301
1 2 (6.90%) ISO 9001
1 2 (6.90%) ISO/IEC 27001
1 2 (6.90%) PCI DSS
2 1 (3.45%) PMO
2 1 (3.45%) SLA
System Software
1 11 (37.93%) Active Directory
2 3 (10.34%) VMware Infrastructure
3 2 (6.90%) Virtual Desktop
4 1 (3.45%) XenApp
Systems Management
1 5 (17.24%) Microsoft Intune
2 4 (13.79%) SCCM
3 1 (3.45%) DameWare
3 1 (3.45%) Jamf Pro
Vendors
1 16 (55.17%) Microsoft
2 13 (44.83%) ServiceNow
3 3 (10.34%) Apple
3 3 (10.34%) HP
3 3 (10.34%) Sophos
3 3 (10.34%) VMware
4 2 (6.90%) Avaya
4 2 (6.90%) Citrix
4 2 (6.90%) iManage
5 1 (3.45%) Atlassian