Period
to 19 August 2018

The median annual salary for a Service Analyst was £37,500 in advertised job vacancies in the City of London during the 6 months to 19 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Central London > City of London
6 months to
19 Aug 2018
Same period 2017 Same period 2016
Rank 206 182 218
Rank change year-on-year -24 +36 +26
Permanent jobs requiring a Service Analyst 150 158 163
As % of all permanent IT jobs advertised in the City of London 1.37% 1.55% 1.27%
As % of the Job Titles category 1.43% 1.63% 1.32%
Number of salaries quoted 141 135 154
City of London median annual salary £37,500 £35,000 £32,500
Median salary % change year-on-year +7.14% +7.69% -4.41%
10th Percentile £24,000 £23,750 £22,400
90th Percentile £66,250 £62,500 £62,125
Central London median annual salary £35,500 £34,000 £32,500
% change year-on-year +4.41% +4.62% -4.41%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,492 9,723 12,376
% of permanent IT jobs with a recognized job title 95.98% 95.25% 96.13%
Number of salaries quoted 9,336 8,795 11,307
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,350 £33,000
90th Percentile £92,500 £92,500 £87,250
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

Service Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Analyst in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the City of London.

Salary trend for Service Analyst in the City of London

Service Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Analyst in the City of London over the 6 months to 19 August 2018.

Salary histogram for Service Analyst in the City of London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 19 August 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Analyst in the job title.

1 88 (58.67%) Windows
2 77 (51.33%) Finance
3 71 (47.33%) ITIL
4 65 (43.33%) Active Directory
5 61 (40.67%) Microsoft
6 45 (30.00%) Microsoft Office
7 36 (24.00%) Windows 7
8 32 (21.33%) Citrix
9 30 (20.00%) VMware
10 29 (19.33%) MS Exchange
11 26 (17.33%) SQL
12 25 (16.67%) VMware Infrastructure
13 22 (14.67%) SQL Server
13 22 (14.67%) Office 365
14 21 (14.00%) Front Office
15 20 (13.33%) PowerShell
15 20 (13.33%) Problem-Solving
16 18 (12.00%) Business Analysis
17 17 (11.33%) Banking
17 17 (11.33%) ITIL Certification
18 16 (10.67%) Exchange Server 2010
19 15 (10.00%) vSphere
19 15 (10.00%) XenApp
19 15 (10.00%) Microsoft Excel
19 15 (10.00%) Project Management
20 14 (9.33%) Microsoft Certification
20 14 (9.33%) Windows 10
21 13 (8.67%) Windows Server
21 13 (8.67%) Law
21 13 (8.67%) Legal

Service Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (19.33%) MS Exchange
2 16 (10.67%) Exchange Server 2010
3 4 (2.67%) Skype for Business
4 3 (2.00%) Exchange Server 2013
5 2 (1.33%) Blackberry Enterprise Server
6 1 (0.67%) CMS
Applications
1 45 (30.00%) Microsoft Office
2 15 (10.00%) Microsoft Excel
3 6 (4.00%) Microsoft PowerPoint
4 3 (2.00%) MS Visio
5 2 (1.33%) Microsoft Project
Business Applications
1 10 (6.67%) Infor SunSystems
1 10 (6.67%) ReMetrica
2 4 (2.67%) Cognos Business Intelligence
2 4 (2.67%) Cognos TM1
3 1 (0.67%) MetaTrader
3 1 (0.67%) Remedy ITSM
Cloud Services
1 22 (14.67%) Office 365
2 13 (8.67%) Microsoft Azure
3 7 (4.67%) Amazon AWS
4 1 (0.67%) iTunes
4 1 (0.67%) Mimecast
Communications & Networking
1 8 (5.33%) VPN
2 6 (4.00%) VoIP
3 5 (3.33%) Firewall
3 5 (3.33%) Skype
4 4 (2.67%) DNS
5 3 (2.00%) Internet
5 3 (2.00%) LAN
5 3 (2.00%) Remote Desktop
6 2 (1.33%) WAN
6 2 (1.33%) Wireless
7 1 (0.67%) 4G
7 1 (0.67%) Cisco IOS
7 1 (0.67%) DHCP
7 1 (0.67%) SAN
7 1 (0.67%) TCP/IP
7 1 (0.67%) Telepresence
7 1 (0.67%) WebEx
Database & Business Intelligence
1 22 (14.67%) SQL Server
2 2 (1.33%) Relational Database
2 2 (1.33%) SQL Server Integration Services
3 1 (0.67%) Crystal Reports
3 1 (0.67%) MySQL
3 1 (0.67%) Oracle Reports
Development Applications
1 1 (0.67%) JIRA
1 1 (0.67%) WinDbg
General
1 77 (51.33%) Finance
2 21 (14.00%) Front Office
3 17 (11.33%) Banking
4 13 (8.67%) Law
4 13 (8.67%) Legal
5 9 (6.00%) Telecoms
6 3 (2.00%) Marketing
7 2 (1.33%) Financial Institution
7 2 (1.33%) Mandarin Language
7 2 (1.33%) Retail
8 1 (0.67%) Back Office
8 1 (0.67%) Investment Banking
Libraries, Frameworks & Software Standards
1 7 (4.67%) Web Services
2 4 (2.67%) MDX
3 2 (1.33%) XML
3 2 (1.33%) XMPP
4 1 (0.67%) COM
4 1 (0.67%) FIX Protocol
Miscellaneous
1 12 (8.00%) Analytical Skills
2 10 (6.67%) Blackberry
3 9 (6.00%) Management Information System
4 8 (5.33%) iPhone
5 7 (4.67%) User Experience
6 5 (3.33%) Client/Server
6 5 (3.33%) Video Conferencing
7 4 (2.67%) Hedge funds
8 3 (2.00%) BYOD
8 3 (2.00%) Reinsurance
8 3 (2.00%) Self-Motivation
9 2 (1.33%) Enterprise Software
10 1 (0.67%) Computer Science
10 1 (0.67%) Fat Client
10 1 (0.67%) Fintech
10 1 (0.67%) iPad
10 1 (0.67%) Thin Client
Operating Systems
1 88 (58.67%) Windows
2 36 (24.00%) Windows 7
3 14 (9.33%) Windows 10
4 13 (8.67%) Windows Server
4 13 (8.67%) Windows Server 2012
5 11 (7.33%) Windows 8
5 11 (7.33%) Windows Server 2003
5 11 (7.33%) Windows Server 2008
6 4 (2.67%) Android
7 3 (2.00%) Mac OS
8 2 (1.33%) Linux
9 1 (0.67%) Apple iOS
9 1 (0.67%) BlackBerry OS
9 1 (0.67%) Mac OS X
9 1 (0.67%) Unix
Processes & Methodologies
1 71 (47.33%) ITIL
2 20 (13.33%) Problem-Solving
3 18 (12.00%) Business Analysis
4 15 (10.00%) Project Management
5 12 (8.00%) System Testing
6 11 (7.33%) Information Security
7 9 (6.00%) ITIL V3
8 8 (5.33%) Hardware Maintenance
8 8 (5.33%) Service Management
9 7 (4.67%) Black-Box Testing
9 7 (4.67%) IT Audit
9 7 (4.67%) Manual Testing
9 7 (4.67%) Open Source
9 7 (4.67%) Regulatory Compliance
9 7 (4.67%) Risk Management
9 7 (4.67%) Root Cause Analysis
9 7 (4.67%) SIEM
9 7 (4.67%) Vulnerability Assessment
9 7 (4.67%) Wealth Management
10 6 (4.00%) Customer-Centricity
Programming Languages
1 26 (17.33%) SQL
2 20 (13.33%) PowerShell
3 5 (3.33%) VBA
4 3 (2.00%) C
4 3 (2.00%) T-SQL
5 2 (1.33%) Bash Shell
5 2 (1.33%) VBScript
6 1 (0.67%) Java
6 1 (0.67%) PL/SQL
6 1 (0.67%) Python
Qualifications
1 17 (11.33%) ITIL Certification
2 14 (9.33%) Microsoft Certification
3 12 (8.00%) MCP
4 8 (5.33%) MCSE
5 5 (3.33%) Degree
5 5 (3.33%) HND
6 4 (2.67%) CISSP
7 3 (2.00%) SSCP
8 2 (1.33%) MCSA
8 2 (1.33%) MOS
9 1 (0.67%) CCNA
9 1 (0.67%) CEH
9 1 (0.67%) Cisco Certification
9 1 (0.67%) CISM
9 1 (0.67%) ITIL Foundation Certificate
9 1 (0.67%) Master's Degree
9 1 (0.67%) MCDST
Quality Assurance & Compliance
1 12 (8.00%) SLA
2 3 (2.00%) GDPR
3 1 (0.67%) Sarbanes-Oxley
System Software
1 65 (43.33%) Active Directory
2 25 (16.67%) VMware Infrastructure
3 15 (10.00%) vSphere
3 15 (10.00%) XenApp
4 13 (8.67%) XenDesktop
5 7 (4.67%) Virtual Desktop
6 3 (2.00%) Virtual Servers
7 2 (1.33%) VMware Workstation
8 1 (0.67%) Microsoft App-V
8 1 (0.67%) Virtual Machines
Systems Management
1 6 (4.00%) SCCM
1 6 (4.00%) vCenter Server
2 2 (1.33%) WSUS
3 1 (0.67%) Cisco CUCM
3 1 (0.67%) DameWare
3 1 (0.67%) HP Quality Center
3 1 (0.67%) Jamf Pro
3 1 (0.67%) Norton AntiVirus
3 1 (0.67%) Perfmon
3 1 (0.67%) ThinApp
Vendors
1 61 (40.67%) Microsoft
2 32 (21.33%) Citrix
3 30 (20.00%) VMware
4 13 (8.67%) Ivanti
5 12 (8.00%) ServiceNow
6 9 (6.00%) Cisco
7 8 (5.33%) Salesforce.com
8 7 (4.67%) Apple
9 6 (4.00%) Wyse
10 5 (3.33%) iManage
10 5 (3.33%) MobileIron
11 4 (2.67%) Cognos
11 4 (2.67%) HP
11 4 (2.67%) IBM
12 3 (2.00%) Capita
12 3 (2.00%) NETGEAR
12 3 (2.00%) Remedy
12 3 (2.00%) Sophos
13 1 (0.67%) McAfee
13 1 (0.67%) OpenText