Period
to 25 January 2020

The median annual salary for a Service Analyst was £32,500 in advertised job vacancies in the City of London during the 6 months to 25 January 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Central London > City of London
6 months to
25 Jan 2020
Same period 2019 Same period 2018
Rank 180 240 206
Rank change year-on-year +60 -34 +9
Permanent jobs requiring a Service Analyst 127 97 127
As % of all permanent IT jobs advertised in the City of London 1.40% 0.94% 1.21%
As % of the Job Titles category 1.47% 0.98% 1.27%
Number of salaries quoted 111 78 125
City of London median annual salary £32,500 £34,250 £39,000
Median salary % change year-on-year -5.11% -12.18% +14.71%
10th Percentile £23,500 £21,775 £27,100
90th Percentile £65,000 £65,000 £69,500
Central London median annual salary £30,000 £32,500 £35,000
% change year-on-year -7.69% -7.14% +3.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 8,660 9,885 10,012
% of permanent IT jobs with a recognized job title 95.16% 95.66% 95.11%
Number of salaries quoted 7,493 8,825 8,926
City of London median annual salary £65,000 £65,000 £60,000
Median salary % change year-on-year - +8.33% +4.35%
10th Percentile £36,625 £35,750 £36,250
90th Percentile £97,500 £95,000 £93,750
Central London median annual salary £65,000 £62,500 £60,000
% change year-on-year +4.00% +4.17% +4.35%

Service Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Analyst in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the City of London.

Salary trend for Service Analyst in the City of London

Service Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Analyst in the City of London over the 6 months to 25 January 2020.

Salary histogram for Service Analyst in the City of London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 25 January 2020, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Analyst in the job title.

1 60 (47.24%) Windows
2 54 (42.52%) Finance
3 52 (40.94%) Microsoft
4 50 (39.37%) Active Directory
4 50 (39.37%) ITIL
5 45 (35.43%) Microsoft Office
6 42 (33.07%) Office 365
7 37 (29.13%) Windows Server
8 25 (19.69%) SLA
9 23 (18.11%) Data Analysis
10 22 (17.32%) Microsoft Excel
10 22 (17.32%) Banking
11 21 (16.54%) Windows 10
12 20 (15.75%) SQL
13 17 (13.39%) Analytical Skills
13 17 (13.39%) Windows Server 2012
13 17 (13.39%) ITSM
13 17 (13.39%) VMware
14 16 (12.60%) Windows 7
15 15 (11.81%) Microsoft Certification
16 14 (11.02%) Service Delivery
16 14 (11.02%) Law
16 14 (11.02%) Stakeholder Management
16 14 (11.02%) Information Security
16 14 (11.02%) ITIL V3
16 14 (11.02%) Problem-Solving
17 13 (10.24%) SQL Server
17 13 (10.24%) MCSA
18 12 (9.45%) Line Management
18 12 (9.45%) Azure

Service Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.09%) MS Exchange
2 7 (5.51%) Confluence
2 7 (5.51%) Exchange Server 2010
3 3 (2.36%) SharePoint
4 2 (1.57%) CMS
4 2 (1.57%) SAS
4 2 (1.57%) Skype for Business
5 1 (0.79%) Exchange Server 2007
5 1 (0.79%) Exchange Server 2013
5 1 (0.79%) SharePoint 2010
Applications
1 45 (35.43%) Microsoft Office
2 22 (17.32%) Microsoft Excel
3 5 (3.94%) Microsoft PowerPoint
Business Applications
1 4 (3.15%) Dynamics CRM
1 4 (3.15%) Remedy ITSM
Cloud Services
1 42 (33.07%) Office 365
2 12 (9.45%) Azure
3 4 (3.15%) Mimecast
3 4 (3.15%) Power Platform
4 2 (1.57%) AWS
5 1 (0.79%) CloudBees
5 1 (0.79%) GitHub
Communications & Networking
1 8 (6.30%) VPN
2 7 (5.51%) Firewall
3 6 (4.72%) TCP/IP
4 5 (3.94%) DHCP
4 5 (3.94%) DNS
5 4 (3.15%) 3G
5 4 (3.15%) ADSL
5 4 (3.15%) Broadband
5 4 (3.15%) VoIP
6 3 (2.36%) Wireless
7 2 (1.57%) Skype
7 2 (1.57%) VLAN
8 1 (0.79%) BGP
8 1 (0.79%) Intranet
8 1 (0.79%) ISDN
8 1 (0.79%) MPLS
8 1 (0.79%) OSPF
8 1 (0.79%) SMTP
8 1 (0.79%) VSAN
8 1 (0.79%) Wi-Fi
Database & Business Intelligence
1 13 (10.24%) SQL Server
2 4 (3.15%) Power BI
3 2 (1.57%) Data Mining
4 1 (0.79%) Oracle Database
Development Applications
1 7 (5.51%) JIRA
2 1 (0.79%) Jenkins
2 1 (0.79%) Sonatype Nexus
2 1 (0.79%) TeamCity
General
1 54 (42.52%) Finance
2 22 (17.32%) Banking
3 14 (11.02%) Law
4 8 (6.30%) French Language
5 7 (5.51%) Private Banking
6 6 (4.72%) Legal
7 2 (1.57%) Financial Institution
7 2 (1.57%) Telecoms
8 1 (0.79%) Corporate Banking
8 1 (0.79%) Front Office
8 1 (0.79%) Housing Association
8 1 (0.79%) Investment Banking
8 1 (0.79%) Marketing
8 1 (0.79%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (0.79%) .NET
1 1 (0.79%) CSS
1 1 (0.79%) FIX Protocol
1 1 (0.79%) HTML
1 1 (0.79%) J2EE
Miscellaneous
1 17 (13.39%) Analytical Skills
2 10 (7.87%) Video Conferencing
3 4 (3.15%) Blackberry
3 4 (3.15%) Fat Client
3 4 (3.15%) Handset
3 4 (3.15%) Self-Motivation
3 4 (3.15%) Thin Client
4 3 (2.36%) iPad
4 3 (2.36%) iPhone
5 2 (1.57%) Fixed Income
5 2 (1.57%) Hedge funds
6 1 (0.79%) FlexPod
6 1 (0.79%) Replication
Operating Systems
1 60 (47.24%) Windows
2 37 (29.13%) Windows Server
3 21 (16.54%) Windows 10
4 17 (13.39%) Windows Server 2012
5 16 (12.60%) Windows 7
6 7 (5.51%) Windows Server 2008
7 4 (3.15%) Android
8 3 (2.36%) Apple iOS
8 3 (2.36%) Windows 8
8 3 (2.36%) Windows Server 2003
9 2 (1.57%) Unix
10 1 (0.79%) Linux
10 1 (0.79%) Mac OS X
Processes & Methodologies
1 50 (39.37%) ITIL
2 23 (18.11%) Data Analysis
3 17 (13.39%) ITSM
4 14 (11.02%) Information Security
4 14 (11.02%) ITIL V3
4 14 (11.02%) Problem-Solving
4 14 (11.02%) Service Delivery
4 14 (11.02%) Stakeholder Management
5 12 (9.45%) Line Management
6 11 (8.66%) Agile Software Development
7 10 (7.87%) Service Management
8 9 (7.09%) Business Analysis
8 9 (7.09%) Cybersecurity
8 9 (7.09%) Incident Management
9 8 (6.30%) SIEM
10 7 (5.51%) CRM
11 6 (4.72%) Information Security Management
11 6 (4.72%) Risk Assessment
11 6 (4.72%) Security Architecture
11 6 (4.72%) Security Management
Programming Languages
1 20 (15.75%) SQL
2 9 (7.09%) PowerShell
3 4 (3.15%) VBScript
4 3 (2.36%) Python
5 2 (1.57%) C#
5 2 (1.57%) Java
6 1 (0.79%) Bash Shell
Qualifications
1 15 (11.81%) Microsoft Certification
2 13 (10.24%) MCSA
3 10 (7.87%) Degree
4 6 (4.72%) Cisco Certification
4 6 (4.72%) ITIL Certification
5 5 (3.94%) (ISC)2 CCSP
5 5 (3.94%) CCSP
5 5 (3.94%) CEH
5 5 (3.94%) CISSP
6 1 (0.79%) CCNA
6 1 (0.79%) CCNP
6 1 (0.79%) HND
6 1 (0.79%) MCDST
6 1 (0.79%) MCITP
6 1 (0.79%) MCSE
6 1 (0.79%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 25 (19.69%) SLA
2 7 (5.51%) ISO/IEC 27001
3 6 (4.72%) NIST
4 4 (3.15%) Data Quality
5 2 (1.57%) Actionable Recommendations
6 1 (0.79%) IFRS
6 1 (0.79%) MiFID
6 1 (0.79%) QA
6 1 (0.79%) Solvency II
System Software
1 50 (39.37%) Active Directory
2 12 (9.45%) VMware Infrastructure
3 3 (2.36%) Virtual Desktop
3 3 (2.36%) XenDesktop
4 2 (1.57%) VMware Workstation
5 1 (0.79%) Hyper-V
5 1 (0.79%) VMware ESXi
5 1 (0.79%) vSphere
Systems Management
1 6 (4.72%) SCCM
2 5 (3.94%) Microsoft Intune
3 4 (3.15%) vCenter Server
4 3 (2.36%) Backup Exec
5 2 (1.57%) AirWatch
5 2 (1.57%) WSUS
6 1 (0.79%) SolarWinds Orion
6 1 (0.79%) Symantec Endpoint Protection
Vendors
1 52 (40.94%) Microsoft
2 17 (13.39%) VMware
3 12 (9.45%) ShoreTel
4 10 (7.87%) Cisco
5 9 (7.09%) Apple
6 6 (4.72%) Citrix
7 5 (3.94%) ServiceNow
8 4 (3.15%) Remedy
8 4 (3.15%) Symantec
9 3 (2.36%) HP
9 3 (2.36%) Mitel
9 3 (2.36%) Salesforce.com
9 3 (2.36%) Wyse
10 2 (1.57%) Avaya
10 2 (1.57%) Bloomberg
10 2 (1.57%) iManage
10 2 (1.57%) Tableau
11 1 (0.79%) Intapp
11 1 (0.79%) Tradeweb
11 1 (0.79%) Veeam