Period
to 17 November 2018

The median annual salary for a Service Analyst was £35,000 in advertised job vacancies in the City of London during the 6 months to 17 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Central London > City of London
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 216 181 228
Rank change year-on-year -35 +47 +15
Permanent jobs requiring a Service Analyst 132 152 132
As % of all permanent IT jobs advertised in the City of London 1.19% 1.48% 1.13%
As % of the Job Titles category 1.24% 1.56% 1.17%
Number of salaries quoted 120 135 125
City of London median annual salary £35,000 £35,000 £33,500
Median salary % change year-on-year - +4.48% -1.47%
10th Percentile £21,963 £24,650 £25,450
90th Percentile £65,000 £60,750 £62,500
Central London median annual salary £32,500 £35,000 £33,500
% change year-on-year -7.14% +4.48% -2.90%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,621 9,722 11,287
% of permanent IT jobs with a recognized job title 95.64% 94.98% 96.40%
Number of salaries quoted 9,495 8,803 10,284
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £34,000 £33,750
90th Percentile £93,750 £92,500 £88,750
Central London median annual salary £62,500 £58,500 £57,500
% change year-on-year +6.84% +1.74% +4.55%

Service Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Analyst in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the City of London.

Salary trend for Service Analyst in the City of London

Service Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Analyst in the City of London over the 6 months to 17 November 2018.

Salary histogram for Service Analyst in the City of London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 17 November 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Analyst in the job title.

1 68 (51.52%) Windows
2 63 (47.73%) Finance
3 60 (45.45%) ITIL
4 59 (44.70%) Microsoft
4 59 (44.70%) Active Directory
5 40 (30.30%) Microsoft Office
6 30 (22.73%) Windows 7
7 29 (21.97%) Citrix
8 26 (19.70%) SQL
8 26 (19.70%) MS Exchange
9 24 (18.18%) Office 365
10 23 (17.42%) VMware
11 19 (14.39%) Business Analysis
11 19 (14.39%) SQL Server
12 18 (13.64%) Problem-Solving
13 17 (12.88%) SLA
13 17 (12.88%) VMware Infrastructure
13 17 (12.88%) PowerShell
14 15 (11.36%) XenApp
14 15 (11.36%) Exchange Server 2010
15 14 (10.61%) Windows 10
15 14 (10.61%) Windows Server 2012
16 13 (9.85%) ITIL Certification
16 13 (9.85%) MCP
16 13 (9.85%) Mentoring
16 13 (9.85%) vSphere
17 12 (9.09%) XenDesktop
17 12 (9.09%) Ivanti
17 12 (9.09%) Windows Server
17 12 (9.09%) IBM

Service Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (19.70%) MS Exchange
2 15 (11.36%) Exchange Server 2010
3 4 (3.03%) Skype for Business
4 3 (2.27%) Exchange Server 2013
Applications
1 40 (30.30%) Microsoft Office
2 10 (7.58%) Microsoft Excel
3 5 (3.79%) Microsoft PowerPoint
4 2 (1.52%) Microsoft Project
5 1 (0.76%) MS Visio
Business Applications
1 9 (6.82%) Infor SunSystems
1 9 (6.82%) ReMetrica
2 4 (3.03%) Cognos Business Intelligence
2 4 (3.03%) Cognos TM1
3 1 (0.76%) Remedy ITSM
Cloud Services
1 24 (18.18%) Office 365
2 7 (5.30%) Microsoft Azure
3 2 (1.52%) Amazon AWS
4 1 (0.76%) Cloud Computing
4 1 (0.76%) iTunes
4 1 (0.76%) SaaS
Communications & Networking
1 6 (4.55%) VPN
2 5 (3.79%) DNS
2 5 (3.79%) Skype
2 5 (3.79%) TCP/IP
3 4 (3.03%) Wireless
4 3 (2.27%) Remote Desktop
4 3 (2.27%) VoIP
5 2 (1.52%) DHCP
5 2 (1.52%) LAN
6 1 (0.76%) Broadband
6 1 (0.76%) Cisco IOS
6 1 (0.76%) Firewall
6 1 (0.76%) Internet
6 1 (0.76%) IPsec
6 1 (0.76%) Network Security
6 1 (0.76%) SSL
6 1 (0.76%) Telepresence
6 1 (0.76%) WAN
6 1 (0.76%) WebEx
6 1 (0.76%) WLAN
Database & Business Intelligence
1 19 (14.39%) SQL Server
2 8 (6.06%) DB2
3 2 (1.52%) Relational Database
3 2 (1.52%) SQL Server Integration Services
Development Applications
1 2 (1.52%) Hudson
2 1 (0.76%) JIRA
General
1 63 (47.73%) Finance
2 12 (9.09%) Law
2 12 (9.09%) Legal
3 10 (7.58%) Banking
3 10 (7.58%) Front Office
4 7 (5.30%) Telecoms
5 3 (2.27%) Financial Institution
5 3 (2.27%) Marketing
6 2 (1.52%) Mandarin Language
7 1 (0.76%) Billing
7 1 (0.76%) Private Banking
Libraries, Frameworks & Software Standards
1 4 (3.03%) MDX
2 2 (1.52%) Web Services
2 2 (1.52%) XML
3 1 (0.76%) COM
3 1 (0.76%) XMPP
Miscellaneous
1 8 (6.06%) Analytical Skills
1 8 (6.06%) AS400
1 8 (6.06%) Mobile App
2 7 (5.30%) Self-Motivation
3 4 (3.03%) Management Information System
3 4 (3.03%) User Experience
4 3 (2.27%) Hedge funds
5 2 (1.52%) Fintech
5 2 (1.52%) iPhone
5 2 (1.52%) Video Conferencing
6 1 (0.76%) BYOD
6 1 (0.76%) Cyberthreat
6 1 (0.76%) Data Centre
6 1 (0.76%) Enterprise Software
6 1 (0.76%) iPad
Operating Systems
1 68 (51.52%) Windows
2 30 (22.73%) Windows 7
3 14 (10.61%) Windows 10
3 14 (10.61%) Windows Server 2012
4 12 (9.09%) Windows Server
5 11 (8.33%) Windows Server 2008
6 9 (6.82%) Windows Server 2003
7 5 (3.79%) Windows 8
8 3 (2.27%) Mac OS
9 2 (1.52%) Android
10 1 (0.76%) Apple iOS
10 1 (0.76%) Mac OS X
Processes & Methodologies
1 60 (45.45%) ITIL
2 19 (14.39%) Business Analysis
3 18 (13.64%) Problem-Solving
4 13 (9.85%) Mentoring
5 10 (7.58%) Manual Testing
5 10 (7.58%) Project Management
6 9 (6.82%) Agile Software Development
6 9 (6.82%) SDLC
6 9 (6.82%) Service Management
7 8 (6.06%) Hardware Maintenance
7 8 (6.06%) ITSM
7 8 (6.06%) Regression Testing
7 8 (6.06%) Software Testing
7 8 (6.06%) System Testing
7 8 (6.06%) Test Automation
7 8 (6.06%) Test Scripting
7 8 (6.06%) User Acceptance Testing
7 8 (6.06%) Validation
7 8 (6.06%) Waterfall
8 7 (5.30%) Wealth Management
Programming Languages
1 26 (19.70%) SQL
2 17 (12.88%) PowerShell
3 4 (3.03%) VBA
4 2 (1.52%) C
4 2 (1.52%) T-SQL
5 1 (0.76%) Go
5 1 (0.76%) Java
5 1 (0.76%) Python
Qualifications
1 13 (9.85%) ITIL Certification
1 13 (9.85%) MCP
2 10 (7.58%) Microsoft Certification
3 8 (6.06%) ISEB
3 8 (6.06%) ISTQB Foundation Certification
4 7 (5.30%) MCSE
5 6 (4.55%) Degree
6 4 (3.03%) ITIL Foundation Certificate
7 2 (1.52%) HND
8 1 (0.76%) CCNA
8 1 (0.76%) Cisco Certification
8 1 (0.76%) MCDST
8 1 (0.76%) SC Cleared
8 1 (0.76%) Security Cleared
Quality Assurance & Compliance
1 17 (12.88%) SLA
2 8 (6.06%) QA
3 1 (0.76%) MiFID
3 1 (0.76%) Solvency II
System Software
1 59 (44.70%) Active Directory
2 17 (12.88%) VMware Infrastructure
3 15 (11.36%) XenApp
4 13 (9.85%) vSphere
5 12 (9.09%) XenDesktop
6 4 (3.03%) Virtual Desktop
7 3 (2.27%) VMware Workstation
8 2 (1.52%) Hyper-V
8 2 (1.52%) Virtual Machines
9 1 (0.76%) Terminal Server
Systems Management
1 2 (1.52%) vCenter Server
1 2 (1.52%) WSUS
2 1 (0.76%) Cisco CUCM
2 1 (0.76%) SCCM
Vendors
1 59 (44.70%) Microsoft
2 29 (21.97%) Citrix
3 23 (17.42%) VMware
4 12 (9.09%) IBM
4 12 (9.09%) Ivanti
5 10 (7.58%) ServiceNow
6 7 (5.30%) Apple
7 5 (3.79%) Cisco
8 4 (3.03%) Cognos
8 4 (3.03%) MobileIron
8 4 (3.03%) Remedy
9 3 (2.27%) iManage
9 3 (2.27%) NETGEAR
9 3 (2.27%) Salesforce.com
9 3 (2.27%) Sophos
10 2 (1.52%) Adobe
10 2 (1.52%) HP
10 2 (1.52%) OpenText
10 2 (1.52%) Wyse
11 1 (0.76%) Meridio