The median annual salary for a Service Analyst was £33,500 in advertised job vacancies in the City of London during the 3 months to 29 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
London > City of London
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 145 200 204
Rank change year-on-year +55 +4  
Permanent jobs requiring a Service Analyst 90 67 123
As % of all permanent IT jobs advertised in the City of London 1.76% 1.06% 1.19%
As % of the Job Titles category 1.84% 1.10% 1.25%
Number of salaries quoted 75 64 120
City of London median annual salary £33,500 £31,500 £35,750
Median salary % change year-on-year +6.34% -11.88%  
10th Percentile £23,350 £21,945 £22,175
90th Percentile £60,250 £57,500 £53,875
London median annual salary £32,500 £30,000 £37,500
% change year-on-year +8.33% -20.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 4883 6102 9813
As % of all permanent IT job vacancies advertised in the City of London 95.24% 96.09% 94.94%
Number of salaries quoted 17480 22846 34708
City of London median annual salary £57,500 £57,500 £55,000
Median salary % change year-on-year - +4.54%  
10th Percentile £31,500 £32,500 £31,250
90th Percentile £90,000 £81,250 £85,000
London median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.54% -  

Service Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Analyst in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the City of London.

Salary trend for Service Analyst in the City of London

Service Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Analyst in the City of London over the 3 months to 29 June 2017.

Salary histogram for Service Analyst in the City of London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 29 June 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Analyst in the job title.

1 85 (54.49%) ITIL
2 76 (48.72%) Microsoft
3 74 (47.44%) Windows
4 68 (43.59%) Active Directory
5 61 (39.10%) Finance
6 46 (29.49%) Microsoft Office
7 44 (28.21%) Citrix
8 43 (27.56%) SLA
9 32 (20.51%) SQL
9 32 (20.51%) Banking
9 32 (20.51%) Windows 7
10 31 (19.87%) ITIL V3
10 31 (19.87%) Service Management
11 30 (19.23%) Microsoft Excel
12 27 (17.31%) Service Delivery
13 24 (15.38%) MS Exchange
14 22 (14.10%) Microsoft Certification
15 21 (13.46%) Project Management
16 20 (12.82%) Degree
16 20 (12.82%) Windows Server
17 19 (12.18%) Business Analysis
17 19 (12.18%) ITSM
18 18 (11.54%) VPN
18 18 (11.54%) User Experience
19 17 (10.90%) Microsoft PowerPoint
20 15 (9.62%) Blackberry
20 15 (9.62%) Law
20 15 (9.62%) Scrum
21 14 (8.97%) Legal
21 14 (8.97%) Quality Management

Service Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (15.38%) MS Exchange
2 13 (8.33%) Exchange Server 2010
3 10 (6.41%) Blackberry Enterprise Server
3 10 (6.41%) SharePoint
4 7 (4.49%) Exchange Server 2007
5 5 (3.21%) BizTalk Server
6 4 (2.56%) Exchange Server 2013
7 2 (1.28%) Skype for Business
8 1 (0.64%) IBM Notes
Applications
1 46 (29.49%) Microsoft Office
2 30 (19.23%) Microsoft Excel
3 17 (10.90%) Microsoft PowerPoint
4 13 (8.33%) MS Visio
5 6 (3.85%) Microsoft Project
6 2 (1.28%) Spreadsheet
7 1 (0.64%) Acrobat
Business Applications
1 2 (1.28%) Dynamics CRM
Cloud Services
1 11 (7.05%) Office 365
Communications & Networking
1 18 (11.54%) VPN
2 8 (5.13%) DHCP
2 8 (5.13%) DNS
2 8 (5.13%) VoIP
3 7 (4.49%) TCP/IP
4 4 (2.56%) Wireless
5 3 (1.92%) Remote Desktop
6 2 (1.28%) Internet
6 2 (1.28%) IP Telephony
6 2 (1.28%) Skype
7 1 (0.64%) Firewall
7 1 (0.64%) Intrusion Detection
7 1 (0.64%) LAN
7 1 (0.64%) LDAP
7 1 (0.64%) NAS
7 1 (0.64%) PBX
7 1 (0.64%) tcpdump
7 1 (0.64%) Unified Communications
7 1 (0.64%) WebEx
7 1 (0.64%) Wireshark
Database & Business Intelligence
1 14 (8.97%) SQL Server
2 11 (7.05%) BusinessObjects
3 5 (3.21%) Crystal Reports
3 5 (3.21%) Data Warehouse
3 5 (3.21%) SQL Server Reporting Services
4 4 (2.56%) Big Data
4 4 (2.56%) Data Mining
5 2 (1.28%) Relational Database
6 1 (0.64%) Power BI
6 1 (0.64%) SQL Server Analysis Services
6 1 (0.64%) SQL Server Integration Services
Development Applications
1 11 (7.05%) Team Foundation Server
2 7 (4.49%) JIRA
2 7 (4.49%) Selenium
3 2 (1.28%) Axure RP
4 1 (0.64%) Jenkins
4 1 (0.64%) Maven
General
1 61 (39.10%) Finance
2 32 (20.51%) Banking
3 15 (9.62%) Law
4 14 (8.97%) Legal
5 5 (3.21%) Retail
6 4 (2.56%) Financial Institution
6 4 (2.56%) Mandarin Language
7 3 (1.92%) Investment Banking
8 2 (1.28%) French Language
8 2 (1.28%) Front Office
8 2 (1.28%) German Language
8 2 (1.28%) Hungarian Language
8 2 (1.28%) Italian Language
8 2 (1.28%) Norwegian Language
8 2 (1.28%) Polish Language
8 2 (1.28%) Portuguese Language
8 2 (1.28%) Prime Brokerage
8 2 (1.28%) Spanish Language
8 2 (1.28%) Swedish Language
8 2 (1.28%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.92%) XML
2 2 (1.28%) .NET
2 2 (1.28%) COM
2 2 (1.28%) FIX Protocol
2 2 (1.28%) JSON
2 2 (1.28%) Middleware
3 1 (0.64%) FpML
3 1 (0.64%) XSD
Miscellaneous
1 18 (11.54%) User Experience
2 15 (9.62%) Blackberry
3 8 (5.13%) iPhone
3 8 (5.13%) Video Conferencing
4 7 (4.49%) Management Information System
5 6 (3.85%) Fat Client
5 6 (3.85%) Thin Client
6 5 (3.21%) Client/Server
6 5 (3.21%) Data Structures
6 5 (3.21%) iPad
7 4 (2.56%) Hedge funds
8 2 (1.28%) Analytical Skills
8 2 (1.28%) Derivative
8 2 (1.28%) Equities
8 2 (1.28%) Fintech
8 2 (1.28%) Mobile Computing
8 2 (1.28%) NHS
8 2 (1.28%) Virtual Team
9 1 (0.64%) Mobile Banking
9 1 (0.64%) Security Operations Centre
Operating Systems
1 74 (47.44%) Windows
2 32 (20.51%) Windows 7
3 20 (12.82%) Windows Server
4 11 (7.05%) Windows 8
5 9 (5.77%) Windows Server 2008
6 7 (4.49%) Windows 10
7 4 (2.56%) Android
7 4 (2.56%) Linux
7 4 (2.56%) Unix
8 3 (1.92%) Windows Mobile
8 3 (1.92%) Windows XP
9 2 (1.28%) Windows Server 2003
10 1 (0.64%) Windows Server 2012
Processes & Methodologies
1 85 (54.49%) ITIL
2 31 (19.87%) ITIL V3
2 31 (19.87%) Service Management
3 27 (17.31%) Service Delivery
4 21 (13.46%) Project Management
5 19 (12.18%) Business Analysis
5 19 (12.18%) ITSM
6 15 (9.62%) Scrum
7 14 (8.97%) Problem Management
7 14 (8.97%) Quality Management
8 13 (8.33%) Agile Software Development
8 13 (8.33%) Continuous Improvement
8 13 (8.33%) Trend Analysis
9 12 (7.69%) Root Cause Analysis
9 12 (7.69%) User Acceptance Testing
10 11 (7.05%) Validation
11 9 (5.77%) Incident Management
12 8 (5.13%) Regression Testing
12 8 (5.13%) Stakeholder Management
12 8 (5.13%) Test Automation
Programming Languages
1 32 (20.51%) SQL
2 5 (3.21%) Java
2 5 (3.21%) Python
2 5 (3.21%) R
2 5 (3.21%) T-SQL
3 4 (2.56%) VBA
4 2 (1.28%) C#
4 2 (1.28%) PowerShell
5 1 (0.64%) C++
5 1 (0.64%) PL/SQL
5 1 (0.64%) Shell Script
Qualifications
1 22 (14.10%) Microsoft Certification
2 20 (12.82%) Degree
3 14 (8.97%) ITIL Certification
4 10 (6.41%) MCP
5 5 (3.21%) MCDST
6 4 (2.56%) MCSE
7 3 (1.92%) CBAP
7 3 (1.92%) IIBA
8 2 (1.28%) Citrix Certification
8 2 (1.28%) MOS
8 2 (1.28%) Numerate Degree
9 1 (0.64%) HND
9 1 (0.64%) MCITP
Quality Assurance & Compliance
1 43 (27.56%) SLA
2 4 (2.56%) PMO
3 2 (1.28%) QA
4 1 (0.64%) ISO 20022
System Software
1 68 (43.59%) Active Directory
2 6 (3.85%) Hyper-V
3 4 (2.56%) XenApp
4 3 (1.92%) VMware Infrastructure
5 2 (1.28%) Virtual Machines
6 1 (0.64%) Virtual Desktop
Systems Management
1 5 (3.21%) SCOM
2 3 (1.92%) SCCM
3 2 (1.28%) Norton AntiVirus
4 1 (0.64%) AirWatch
4 1 (0.64%) Systems Management Server (SMS)
Vendors
1 76 (48.72%) Microsoft
2 44 (28.21%) Citrix
3 14 (8.97%) Sun
4 13 (8.33%) VMware
5 11 (7.05%) Remedy
6 8 (5.13%) ServiceNow
7 7 (4.49%) LANDesk
8 6 (3.85%) Cisco
8 6 (3.85%) SAP
9 5 (3.21%) Google
9 5 (3.21%) iManage
10 4 (2.56%) MicroStrategy
10 4 (2.56%) Oracle
11 3 (1.92%) Apple
11 3 (1.92%) Bloomberg
11 3 (1.92%) Reuters
11 3 (1.92%) Sybase
12 2 (1.28%) McAfee
12 2 (1.28%) Symantec
12 2 (1.28%) TIBCO
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