Period
to 23 November 2017

The median annual salary for a Service Analyst was £35,000 in advertised job vacancies in the City of London during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Central London > City of London
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 181 219 225
Rank change year-on-year +38 +6 -10
Permanent jobs requiring a Service Analyst 145 132 197
As % of all permanent IT jobs advertised in the City of London 1.42% 1.13% 1.16%
As % of the Job Titles category 1.50% 1.18% 1.21%
Number of salaries quoted 129 125 173
City of London median annual salary £35,000 £33,500 £34,000
Median salary % change year-on-year +4.48% -1.47% +13.33%
10th Percentile £26,200 £25,450 £23,800
90th Percentile £61,500 £62,500 £65,000
Central London median annual salary £35,000 £33,500 £34,000
% change year-on-year +4.48% -1.47% +13.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9690 11231 16273
% of permanent IT jobs with a recognized job title 94.78% 96.42% 95.77%
Number of salaries quoted 8777 10236 14140
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £35,000 £33,750 £32,500
90th Percentile £92,500 £87,750 £87,500
Central London median annual salary £58,000 £57,500 £55,000
% change year-on-year +0.87% +4.55% +0.92%

Service Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Analyst in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the City of London.

Salary trend for Service Analyst in the City of London

Service Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Analyst in the City of London over the 6 months to 23 November 2017.

Salary histogram for Service Analyst in the City of London

Service Analyst
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the City of London region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Moorgate - 1 £32,500 -
Service Analyst
Central London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 23 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Service Analyst in the job title.

1 77 (53.10%) Finance
2 68 (46.90%) Microsoft
3 64 (44.14%) ITIL
4 59 (40.69%) Windows
5 54 (37.24%) Active Directory
6 50 (34.48%) Microsoft Office
7 46 (31.72%) Citrix
8 41 (28.28%) Windows 7
9 30 (20.69%) SLA
9 30 (20.69%) Microsoft Excel
10 28 (19.31%) SQL
11 26 (17.93%) VPN
12 25 (17.24%) Legal
12 25 (17.24%) VMware
13 24 (16.55%) Business Analysis
14 23 (15.86%) MS Exchange
15 22 (15.17%) Project Management
15 22 (15.17%) Service Management
16 21 (14.48%) Service Delivery
16 21 (14.48%) ITIL V3
17 20 (13.79%) Banking
18 19 (13.10%) Microsoft PowerPoint
19 17 (11.72%) ITSM
19 17 (11.72%) User Experience
20 16 (11.03%) Office 365
20 16 (11.03%) Stakeholder Management
20 16 (11.03%) Incident Management
21 14 (9.66%) Blackberry
21 14 (9.66%) MS Visio
21 14 (9.66%) Microsoft Certification

Service Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (15.86%) MS Exchange
2 13 (8.97%) Exchange Server 2010
3 6 (4.14%) Blackberry Enterprise Server
4 5 (3.45%) Exchange Server 2007
5 4 (2.76%) IBM Notes
6 1 (0.69%) Confluence
6 1 (0.69%) SharePoint
6 1 (0.69%) Skype for Business
Applications
1 50 (34.48%) Microsoft Office
2 30 (20.69%) Microsoft Excel
3 19 (13.10%) Microsoft PowerPoint
4 14 (9.66%) MS Visio
5 1 (0.69%) Acrobat
5 1 (0.69%) Microsoft Project
Business Applications
1 4 (2.76%) Dynamics CRM
2 3 (2.07%) Visualfiles
3 1 (0.69%) CA PPM
Cloud Services
1 16 (11.03%) Office 365
2 2 (1.38%) OneDrive
3 1 (0.69%) Amazon AWS
3 1 (0.69%) Microsoft Azure
Communications & Networking
1 26 (17.93%) VPN
2 11 (7.59%) LAN
3 8 (5.52%) WAN
4 7 (4.83%) DHCP
4 7 (4.83%) DNS
5 6 (4.14%) Internet
6 4 (2.76%) Firewall
6 4 (2.76%) FTP
6 4 (2.76%) Remote Desktop
6 4 (2.76%) TCP/IP
6 4 (2.76%) Wireless
7 2 (1.38%) VoIP
8 1 (0.69%) Cisco ASA
8 1 (0.69%) HTTPS
8 1 (0.69%) LDAP
8 1 (0.69%) MPLS
8 1 (0.69%) PBX
8 1 (0.69%) SMTP
8 1 (0.69%) SSL
8 1 (0.69%) WLAN
Database & Business Intelligence
1 6 (4.14%) SQL Server
2 1 (0.69%) Big Data
2 1 (0.69%) Blockchain
2 1 (0.69%) BusinessObjects
2 1 (0.69%) Data Mining
2 1 (0.69%) Data Warehouse
2 1 (0.69%) Relational Database
2 1 (0.69%) SQL Server Reporting Services
Development Applications
1 9 (6.21%) JIRA
2 3 (2.07%) Team Foundation Server
3 2 (1.38%) Axure RP
3 2 (1.38%) Selenium
4 1 (0.69%) MSTest
General
1 77 (53.10%) Finance
2 25 (17.24%) Legal
3 20 (13.79%) Banking
4 13 (8.97%) Law
5 5 (3.45%) Financial Institution
6 4 (2.76%) Mandarin Language
7 3 (2.07%) Back Office
7 3 (2.07%) French Language
7 3 (2.07%) German Language
7 3 (2.07%) Spanish Language
8 2 (1.38%) Hungarian Language
8 2 (1.38%) Italian Language
8 2 (1.38%) Norwegian Language
8 2 (1.38%) Polish Language
8 2 (1.38%) Portuguese Language
8 2 (1.38%) Publishing
8 2 (1.38%) Swedish Language
9 1 (0.69%) Manufacturing
9 1 (0.69%) Retail
9 1 (0.69%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (2.76%) COM
2 3 (2.07%) XML
3 2 (1.38%) .NET
3 2 (1.38%) FIX Protocol
3 2 (1.38%) JSON
4 1 (0.69%) XSLT
Miscellaneous
1 17 (11.72%) User Experience
2 14 (9.66%) Analytical Skills
2 14 (9.66%) Blackberry
3 12 (8.28%) iPhone
4 7 (4.83%) iPad
5 5 (3.45%) Social Media
5 5 (3.45%) Video Conferencing
6 4 (2.76%) Data Structures
6 4 (2.76%) Hedge funds
6 4 (2.76%) Security Operations Centre
7 3 (2.07%) Client/Server
8 2 (1.38%) Computer Science
8 2 (1.38%) Fintech
8 2 (1.38%) Foreign Exchange (FX)
8 2 (1.38%) Mobile Computing
8 2 (1.38%) Virtual Team
9 1 (0.69%) BYOD
9 1 (0.69%) Driving Licence
9 1 (0.69%) Enterprise Software
9 1 (0.69%) Mobile Banking
Operating Systems
1 59 (40.69%) Windows
2 41 (28.28%) Windows 7
3 12 (8.28%) Windows Server
4 10 (6.90%) Windows 8
5 7 (4.83%) Linux
5 7 (4.83%) Windows 10
6 6 (4.14%) Windows Server 2008
7 3 (2.07%) Android
7 3 (2.07%) Windows XP
8 2 (1.38%) Unix
9 1 (0.69%) Apple iOS
9 1 (0.69%) Mac OS X
9 1 (0.69%) Windows Server 2003
9 1 (0.69%) Windows Vista
Processes & Methodologies
1 64 (44.14%) ITIL
2 24 (16.55%) Business Analysis
3 22 (15.17%) Project Management
3 22 (15.17%) Service Management
4 21 (14.48%) ITIL V3
4 21 (14.48%) Service Delivery
5 17 (11.72%) ITSM
6 16 (11.03%) Incident Management
6 16 (11.03%) Stakeholder Management
7 13 (8.97%) Continuous Improvement
7 13 (8.97%) Problem Management
8 12 (8.28%) Trend Analysis
9 11 (7.59%) Quality Management
9 11 (7.59%) Root Cause Analysis
10 9 (6.21%) Risk Management
11 8 (5.52%) Document Management
11 8 (5.52%) SDLC
12 7 (4.83%) Data Management
12 7 (4.83%) Traceability Matrix
12 7 (4.83%) User Stories
Programming Languages
1 28 (19.31%) SQL
2 3 (2.07%) PowerShell
2 3 (2.07%) Python
3 2 (1.38%) C#
3 2 (1.38%) VBA
4 1 (0.69%) C++
4 1 (0.69%) Java
4 1 (0.69%) Perl
4 1 (0.69%) R
4 1 (0.69%) T-SQL
Qualifications
1 14 (9.66%) Microsoft Certification
2 13 (8.97%) Degree
3 7 (4.83%) ITIL Certification
4 6 (4.14%) MCSE
5 5 (3.45%) CISSP
5 5 (3.45%) MCDST
6 3 (2.07%) ITIL Foundation Certificate
7 2 (1.38%) MCP
8 1 (0.69%) CCNA
8 1 (0.69%) Cisco Certification
8 1 (0.69%) Citrix Certification
8 1 (0.69%) Computer Science Degree
8 1 (0.69%) HND
8 1 (0.69%) ISEB
8 1 (0.69%) MCSA
8 1 (0.69%) MCTS
8 1 (0.69%) MOS
8 1 (0.69%) Numerate Degree
Quality Assurance & Compliance
1 30 (20.69%) SLA
2 3 (2.07%) GDPR
2 3 (2.07%) PMO
3 1 (0.69%) Actionable Recommendations
3 1 (0.69%) QA
System Software
1 54 (37.24%) Active Directory
2 5 (3.45%) VMware Infrastructure
3 4 (2.76%) XenApp
4 3 (2.07%) Virtual Desktop
5 2 (1.38%) BitLocker
5 2 (1.38%) Hyper-V
6 1 (0.69%) Virtual Machines
Systems Management
1 6 (4.14%) SCCM
2 4 (2.76%) vCenter Server
3 3 (2.07%) AirWatch
4 2 (1.38%) Norton AntiVirus
5 1 (0.69%) Check_MK
5 1 (0.69%) Nagios
5 1 (0.69%) Tivoli
Vendors
1 68 (46.90%) Microsoft
2 46 (31.72%) Citrix
3 25 (17.24%) VMware
4 13 (8.97%) Sun
5 9 (6.21%) Remedy
6 7 (4.83%) iManage
6 7 (4.83%) ServiceNow
7 6 (4.14%) Salesforce.com
7 6 (4.14%) Wyse
8 4 (2.76%) Apple
8 4 (2.76%) LANDesk
8 4 (2.76%) LexisNexis
9 3 (2.07%) Adobe
9 3 (2.07%) Cisco
9 3 (2.07%) Google
9 3 (2.07%) HP
9 3 (2.07%) IBM
9 3 (2.07%) Sophos
10 2 (1.38%) Mitel
10 2 (1.38%) Symantec