Period
to 14 October 2019

The median annual salary for a Service Analyst was £30,000 in advertised job vacancies in the City of London during the 6 months to 14 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Central London > City of London
6 months to
14 Oct 2019
Same period 2018 Same period 2017
Rank 223 210 183
Rank change year-on-year -13 -27 +41
Permanent jobs requiring a Service Analyst 109 137 146
As % of all permanent IT jobs advertised in the City of London 1.08% 1.25% 1.47%
As % of the Job Titles category 1.13% 1.30% 1.55%
Number of salaries quoted 87 128 126
City of London median annual salary £30,000 £35,000 £35,000
Median salary % change year-on-year -14.29% - +7.69%
10th Percentile £23,000 £22,850 £23,750
90th Percentile £63,500 £65,375 £60,000
Central London median annual salary £29,121 £33,000 £35,000
% change year-on-year -11.75% -5.71% +4.48%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9,604 10,523 9,438
% of permanent IT jobs with a recognized job title 95.44% 95.83% 95.05%
Number of salaries quoted 8,408 9,432 8,561
City of London median annual salary £65,000 £62,500 £60,000
Median salary % change year-on-year +4.00% +4.17% +4.35%
10th Percentile £36,250 £35,000 £35,000
90th Percentile £95,000 £93,750 £92,500
Central London median annual salary £65,000 £62,500 £60,000
% change year-on-year +4.00% +4.17% +4.35%

Service Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Analyst in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the City of London.

Salary trend for Service Analyst in the City of London

Service Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Analyst in the City of London over the 6 months to 14 October 2019.

Salary histogram for Service Analyst in the City of London

Service Analyst
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the City of London region over the 6 months to 14 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 4 £24,000 -
Service Analyst
Central London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 14 October 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Analyst in the job title.

1 55 (50.46%) Windows
2 47 (43.12%) ITIL
3 44 (40.37%) Microsoft
4 43 (39.45%) Finance
5 35 (32.11%) Active Directory
6 30 (27.52%) Windows Server
7 29 (26.61%) Office 365
8 26 (23.85%) Microsoft Office
9 24 (22.02%) Windows 7
10 20 (18.35%) Service Delivery
10 20 (18.35%) SLA
11 17 (15.60%) ITSM
11 17 (15.60%) Windows 10
12 16 (14.68%) Analytical Skills
12 16 (14.68%) VMware
13 14 (12.84%) VMware Infrastructure
14 11 (10.09%) SQL
14 11 (10.09%) Problem-Solving
15 10 (9.17%) Windows Server 2012
15 10 (9.17%) Degree
16 9 (8.26%) Banking
16 9 (8.26%) Financial Institution
16 9 (8.26%) Law
16 9 (8.26%) Citrix
16 9 (8.26%) Hedge funds
16 9 (8.26%) Android
16 9 (8.26%) SCCM
17 8 (7.34%) Data Analysis
18 7 (6.42%) Apple
18 7 (6.42%) VPN

Service Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.59%) MS Exchange
2 3 (2.75%) CMS
2 3 (2.75%) SharePoint
3 2 (1.83%) Exchange Server 2010
3 2 (1.83%) SAS
Applications
1 26 (23.85%) Microsoft Office
2 5 (4.59%) Microsoft Excel
2 5 (4.59%) Microsoft PowerPoint
3 2 (1.83%) MS Visio
Business Applications
1 3 (2.75%) Remedy ITSM
2 1 (0.92%) Dynamics CRM
Cloud Services
1 29 (26.61%) Office 365
2 6 (5.50%) Azure
3 4 (3.67%) AWS
4 2 (1.83%) Cloud Computing
4 2 (1.83%) G Suite
5 1 (0.92%) Amazon S3
5 1 (0.92%) Mimecast
Communications & Networking
1 7 (6.42%) VPN
2 6 (5.50%) DHCP
2 6 (5.50%) DNS
2 6 (5.50%) Firewall
3 4 (3.67%) TCP/IP
3 4 (3.67%) VoIP
3 4 (3.67%) Wireless
4 2 (1.83%) Cisco IOS
4 2 (1.83%) LAN
4 2 (1.83%) Skype
4 2 (1.83%) SMTP
4 2 (1.83%) VLAN
5 1 (0.92%) 3G
5 1 (0.92%) ADSL
5 1 (0.92%) Broadband
Database & Business Intelligence
1 4 (3.67%) DB2
1 4 (3.67%) SQL Server
2 2 (1.83%) Data Mining
3 1 (0.92%) Oracle Database
Development Applications
1 1 (0.92%) Hudson
General
1 43 (39.45%) Finance
2 9 (8.26%) Banking
2 9 (8.26%) Financial Institution
2 9 (8.26%) Law
3 3 (2.75%) Corporate Banking
3 3 (2.75%) Investment Banking
3 3 (2.75%) Legal
4 1 (0.92%) Housing Association
4 1 (0.92%) Public Sector
4 1 (0.92%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (2.75%) FIX Protocol
1 3 (2.75%) SOAP
1 3 (2.75%) XML
2 2 (1.83%) XMPP
3 1 (0.92%) J2EE
Miscellaneous
1 16 (14.68%) Analytical Skills
2 9 (8.26%) Hedge funds
3 5 (4.59%) Blackberry
3 5 (4.59%) Video Conferencing
4 4 (3.67%) Fat Client
4 4 (3.67%) Handset
4 4 (3.67%) Mobile App
4 4 (3.67%) Thin Client
5 2 (1.83%) Replication
5 2 (1.83%) Self-Motivation
6 1 (0.92%) Fixed Income
6 1 (0.92%) iPad
6 1 (0.92%) iPhone
Operating Systems
1 55 (50.46%) Windows
2 30 (27.52%) Windows Server
3 24 (22.02%) Windows 7
4 17 (15.60%) Windows 10
5 10 (9.17%) Windows Server 2012
6 9 (8.26%) Android
7 6 (5.50%) Apple iOS
8 4 (3.67%) Unix
8 4 (3.67%) Windows 8
9 2 (1.83%) Mac OS
10 1 (0.92%) Windows Server 2008
Processes & Methodologies
1 47 (43.12%) ITIL
2 20 (18.35%) Service Delivery
3 17 (15.60%) ITSM
4 11 (10.09%) Problem-Solving
5 8 (7.34%) Data Analysis
6 7 (6.42%) Time Management
7 6 (5.50%) Agile Software Development
7 6 (5.50%) Infrastructure Engineering
7 6 (5.50%) Service Management
7 6 (5.50%) Stakeholder Management
8 5 (4.59%) Computer Science
8 5 (4.59%) Incident Management
8 5 (4.59%) Investment Management
8 5 (4.59%) ITIL V3
8 5 (4.59%) Mentoring
8 5 (4.59%) Problem Management
8 5 (4.59%) SDLC
8 5 (4.59%) Service Delivery Management
8 5 (4.59%) Workload Management
9 4 (3.67%) Fintech
Programming Languages
1 11 (10.09%) SQL
2 7 (6.42%) PowerShell
3 4 (3.67%) VBScript
4 1 (0.92%) C#
4 1 (0.92%) Java
Qualifications
1 10 (9.17%) Degree
2 6 (5.50%) ITIL Certification
2 6 (5.50%) ITIL Foundation Certificate
3 2 (1.83%) ISEB
3 2 (1.83%) ISTQB Foundation Certification
3 2 (1.83%) Microsoft Certification
4 1 (0.92%) (ISC)2 CCSP
4 1 (0.92%) A+ Certification
4 1 (0.92%) CCSP
4 1 (0.92%) CEH
4 1 (0.92%) Cisco Certification
4 1 (0.92%) CISSP
4 1 (0.92%) MCP
Quality Assurance & Compliance
1 20 (18.35%) SLA
2 4 (3.67%) QA
3 3 (2.75%) Data Quality
3 3 (2.75%) IFRS
3 3 (2.75%) ISO/IEC 27001
3 3 (2.75%) MiFID
3 3 (2.75%) Solvency II
4 2 (1.83%) Actionable Recommendations
5 1 (0.92%) NIST
5 1 (0.92%) PMO
System Software
1 35 (32.11%) Active Directory
2 14 (12.84%) VMware Infrastructure
3 3 (2.75%) XenDesktop
4 2 (1.83%) Hyper-V
4 2 (1.83%) Virtual Desktop
Systems Management
1 9 (8.26%) SCCM
2 5 (4.59%) Control-M
3 4 (3.67%) vCenter Server
3 4 (3.67%) WSUS
4 2 (1.83%) AirWatch
4 2 (1.83%) Microsoft Intune
5 1 (0.92%) Norton AntiVirus
5 1 (0.92%) Symantec Endpoint Protection
Vendors
1 44 (40.37%) Microsoft
2 16 (14.68%) VMware
3 9 (8.26%) Citrix
4 7 (6.42%) Apple
5 6 (5.50%) Cisco
5 6 (5.50%) Salesforce.com
6 4 (3.67%) ServiceNow
7 3 (2.75%) iManage
7 3 (2.75%) Remedy
7 3 (2.75%) Symantec
7 3 (2.75%) Veeam
8 2 (1.83%) HP
8 2 (1.83%) Tableau
8 2 (1.83%) Wyse
9 1 (0.92%) Dell
9 1 (0.92%) Google
9 1 (0.92%) Mitel
9 1 (0.92%) Oracle
9 1 (0.92%) Sophos
9 1 (0.92%) Supermicro