Period
to 19 January 2019

The median annual salary for a Service Analyst was £35,000 in advertised job vacancies in the City of London during the 6 months to 19 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Central London > City of London
6 months to
19 Jan 2019
Same period 2018 Same period 2017
Rank 230 213 230
Rank change year-on-year -17 +17 -25
Permanent jobs requiring a Service Analyst 97 125 117
As % of all permanent IT jobs advertised in the City of London 0.95% 1.19% 1.10%
As % of the Job Titles category 0.99% 1.25% 1.14%
Number of salaries quoted 80 123 112
City of London median annual salary £35,000 £40,000 £34,000
Median salary % change year-on-year -12.50% +17.65% -
10th Percentile £21,925 £26,800 £26,025
90th Percentile £65,000 £65,000 £60,000
Central London median annual salary £33,250 £35,000 £33,500
% change year-on-year -5.00% +4.48% -1.47%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9,788 9,969 10,269
% of permanent IT jobs with a recognized job title 95.68% 95.09% 96.61%
Number of salaries quoted 8,756 8,900 9,361
City of London median annual salary £65,000 £60,000 £57,500
Median salary % change year-on-year +8.33% +4.35% -
10th Percentile £35,750 £36,000 £33,500
90th Percentile £95,000 £93,750 £90,000
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +3.14%

Service Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Analyst in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the City of London.

Salary trend for Service Analyst in the City of London

Service Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Analyst in the City of London over the 6 months to 19 January 2019.

Salary histogram for Service Analyst in the City of London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 19 January 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Analyst in the job title.

1 58 (59.79%) Finance
2 45 (46.39%) Windows
3 42 (43.30%) Microsoft
4 40 (41.24%) ITIL
5 34 (35.05%) Active Directory
6 33 (34.02%) Microsoft Office
7 22 (22.68%) SQL
7 22 (22.68%) Citrix
8 21 (21.65%) Windows 7
9 17 (17.53%) VMware
10 16 (16.49%) SLA
10 16 (16.49%) Mentoring
11 13 (13.40%) Agile Software Development
11 13 (13.40%) MS Exchange
11 13 (13.40%) Software Testing
11 13 (13.40%) Test Scripting
12 12 (12.37%) QA
12 12 (12.37%) Manual Testing
12 12 (12.37%) Mobile App
12 12 (12.37%) ISTQB Foundation Certification
12 12 (12.37%) SDLC
12 12 (12.37%) Test Automation
12 12 (12.37%) Waterfall
12 12 (12.37%) Office 365
12 12 (12.37%) DB2
12 12 (12.37%) IBM
12 12 (12.37%) ISEB
12 12 (12.37%) AS400
12 12 (12.37%) Regression Testing
12 12 (12.37%) Problem-Solving

Service Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (13.40%) MS Exchange
2 5 (5.15%) Exchange Server 2010
3 4 (4.12%) Skype for Business
4 2 (2.06%) Blackberry Enterprise Server
5 1 (1.03%) Confluence
5 1 (1.03%) EPiServer
5 1 (1.03%) SharePoint
5 1 (1.03%) WebSphere
Applications
1 33 (34.02%) Microsoft Office
2 4 (4.12%) Microsoft Excel
3 2 (2.06%) Microsoft PowerPoint
4 1 (1.03%) Microsoft Project
4 1 (1.03%) MS Visio
Business Applications
1 4 (4.12%) Infor SunSystems
1 4 (4.12%) ReMetrica
2 3 (3.09%) Carpe Diem
3 2 (2.06%) Dynamics CRM
4 1 (1.03%) Aareon QL
4 1 (1.03%) Academy Housing
4 1 (1.03%) Dynamics GP
4 1 (1.03%) Dynamics NAV
4 1 (1.03%) Lawson
4 1 (1.03%) Magento
4 1 (1.03%) MIS ActiveH
4 1 (1.03%) Northgate Housing
4 1 (1.03%) OPENHousing
4 1 (1.03%) Oracle Financials
4 1 (1.03%) Orchard Housing
4 1 (1.03%) Unit4 Business World
Cloud Services
1 12 (12.37%) Office 365
2 1 (1.03%) Basecamp
2 1 (1.03%) Cloud Computing
2 1 (1.03%) Dynamics 365
2 1 (1.03%) Mimecast
2 1 (1.03%) SaaS
Communications & Networking
1 8 (8.25%) VPN
2 6 (6.19%) TCP/IP
3 4 (4.12%) Skype
3 4 (4.12%) Wireless
4 2 (2.06%) Broadband
4 2 (2.06%) DHCP
4 2 (2.06%) DNS
5 1 (1.03%) 3G
5 1 (1.03%) ADSL
5 1 (1.03%) Firewall
5 1 (1.03%) Internet
5 1 (1.03%) Intranet
5 1 (1.03%) IPsec
5 1 (1.03%) LAN
5 1 (1.03%) Network Security
5 1 (1.03%) Softphone
5 1 (1.03%) SSL
5 1 (1.03%) VoIP
5 1 (1.03%) WLAN
Database & Business Intelligence
1 12 (12.37%) DB2
2 6 (6.19%) SQL Server
3 2 (2.06%) Relational Database
3 2 (2.06%) SQL Server Integration Services
4 1 (1.03%) BusinessObjects
4 1 (1.03%) Crystal Reports
Development Applications
1 2 (2.06%) Hudson
1 2 (2.06%) JIRA
General
1 58 (59.79%) Finance
2 9 (9.28%) Banking
2 9 (9.28%) Legal
3 7 (7.22%) Law
4 3 (3.09%) Financial Institution
4 3 (3.09%) Telecoms
5 2 (2.06%) Front Office
5 2 (2.06%) Mandarin Language
6 1 (1.03%) Billing
6 1 (1.03%) Private Banking
6 1 (1.03%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.06%) XML
Miscellaneous
1 12 (12.37%) AS400
1 12 (12.37%) Mobile App
2 5 (5.15%) Hedge funds
2 5 (5.15%) Self-Motivation
3 4 (4.12%) Smartphone
4 2 (2.06%) Analytical Skills
4 2 (2.06%) Blackberry
4 2 (2.06%) Cyberthreat
4 2 (2.06%) iPhone
4 2 (2.06%) Management Information System
5 1 (1.03%) Data Centre
5 1 (1.03%) Fat Client
5 1 (1.03%) Fintech
5 1 (1.03%) iPad
5 1 (1.03%) Thin Client
5 1 (1.03%) User Experience
5 1 (1.03%) Video Conferencing
Operating Systems
1 45 (46.39%) Windows
2 21 (21.65%) Windows 7
3 11 (11.34%) Windows 10
4 9 (9.28%) Windows Server 2008
4 9 (9.28%) Windows Server 2012
5 5 (5.15%) Windows Server
6 4 (4.12%) Windows Server 2003
7 3 (3.09%) Windows 8
8 2 (2.06%) Mac OS
9 1 (1.03%) Android
9 1 (1.03%) Apple iOS
9 1 (1.03%) Linux
Processes & Methodologies
1 40 (41.24%) ITIL
2 16 (16.49%) Mentoring
3 13 (13.40%) Agile Software Development
3 13 (13.40%) Software Testing
3 13 (13.40%) Test Scripting
4 12 (12.37%) Manual Testing
4 12 (12.37%) Problem-Solving
4 12 (12.37%) Regression Testing
4 12 (12.37%) SDLC
4 12 (12.37%) Test Automation
4 12 (12.37%) Waterfall
5 11 (11.34%) Business Analysis
6 9 (9.28%) ITSM
6 9 (9.28%) Service Management
6 9 (9.28%) User Acceptance Testing
7 8 (8.25%) Validation
8 5 (5.15%) Asset Management
8 5 (5.15%) Incident Management
8 5 (5.15%) Project Management
8 5 (5.15%) Root Cause Analysis
Programming Languages
1 22 (22.68%) SQL
2 6 (6.19%) PowerShell
3 4 (4.12%) Java
4 2 (2.06%) T-SQL
5 1 (1.03%) C#
5 1 (1.03%) Go
5 1 (1.03%) JavaScript
5 1 (1.03%) Python
5 1 (1.03%) VB
Qualifications
1 12 (12.37%) ISEB
1 12 (12.37%) ISTQB Foundation Certification
2 7 (7.22%) ITIL Certification
3 6 (6.19%) MCP
4 5 (5.15%) Degree
4 5 (5.15%) ITIL Foundation Certificate
5 3 (3.09%) MCSE
5 3 (3.09%) Microsoft Certification
6 1 (1.03%) CCA
6 1 (1.03%) CCAA
6 1 (1.03%) CCNA
6 1 (1.03%) Cisco Certification
6 1 (1.03%) Citrix Certification
6 1 (1.03%) MCITP
6 1 (1.03%) SC Cleared
6 1 (1.03%) Security Cleared
Quality Assurance & Compliance
1 16 (16.49%) SLA
2 12 (12.37%) QA
3 1 (1.03%) MiFID
3 1 (1.03%) Solvency II
System Software
1 34 (35.05%) Active Directory
2 10 (10.31%) VMware Infrastructure
3 9 (9.28%) XenApp
4 7 (7.22%) vSphere
5 4 (4.12%) XenDesktop
6 3 (3.09%) VMware Workstation
7 2 (2.06%) Hyper-V
8 1 (1.03%) Terminal Server
8 1 (1.03%) Virtual Desktop
8 1 (1.03%) Virtual Machines
Systems Management
1 3 (3.09%) SCCM
2 2 (2.06%) Jamf Pro
3 1 (1.03%) vCenter Server
Vendors
1 42 (43.30%) Microsoft
2 22 (22.68%) Citrix
3 17 (17.53%) VMware
4 12 (12.37%) IBM
5 7 (7.22%) ServiceNow
6 4 (4.12%) Apple
6 4 (4.12%) iManage
6 4 (4.12%) Ivanti
7 2 (2.06%) Cisco
7 2 (2.06%) Remedy
7 2 (2.06%) Salesforce.com
8 1 (1.03%) Adobe
8 1 (1.03%) CODA
8 1 (1.03%) Hummingbird
8 1 (1.03%) JD Edwards
8 1 (1.03%) OpenText
8 1 (1.03%) Sage
8 1 (1.03%) Sun
8 1 (1.03%) TOWER Software
8 1 (1.03%) Wyse