Period
to 22 May 2018

The median annual salary for a Service Analyst was £40,000 in advertised job vacancies in the City of London during the 6 months to 22 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Central London > City of London
6 months to
22 May 2018
Same period 2017 Same period 2016
Rank 208 212 194
Rank change year-on-year +4 -18 +35
Permanent jobs requiring a Service Analyst 133 126 208
As % of all permanent IT jobs advertised in the City of London 1.26% 1.24% 1.53%
As % of the Job Titles category 1.31% 1.28% 1.60%
Number of salaries quoted 132 118 184
City of London median annual salary £40,000 £35,000 £32,500
Median salary % change year-on-year +14.29% +7.69% -2.99%
10th Percentile £26,250 £25,775 £23,325
90th Percentile £70,000 £64,425 £58,750
Central London median annual salary £36,500 £33,750 £32,500
% change year-on-year +8.15% +3.85% -2.99%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,153 9,808 13,009
% of permanent IT jobs with a recognized job title 95.90% 96.21% 95.86%
Number of salaries quoted 9,013 8,884 11,745
City of London median annual salary £60,500 £60,000 £57,500
Median salary % change year-on-year +0.83% +4.35% +4.55%
10th Percentile £36,250 £33,750 £32,723
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

Service Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Analyst in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the City of London.

Salary trend for Service Analyst in the City of London

Service Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Analyst in the City of London over the 6 months to 22 May 2018.

Salary histogram for Service Analyst in the City of London

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 22 May 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Analyst in the job title.

1 81 (60.90%) Finance
2 72 (54.14%) Windows
3 56 (42.11%) ITIL
4 44 (33.08%) Microsoft Office
4 44 (33.08%) Microsoft
4 44 (33.08%) Active Directory
5 29 (21.80%) Citrix
6 24 (18.05%) ITIL Certification
7 22 (16.54%) VMware
8 21 (15.79%) Information Security
8 21 (15.79%) Banking
8 21 (15.79%) Windows 7
9 17 (12.78%) VMware Infrastructure
10 16 (12.03%) Cybersecurity
10 16 (12.03%) Risk Management
11 15 (11.28%) Firewall
12 14 (10.53%) Legal
12 14 (10.53%) CISSP
12 14 (10.53%) Analytical Skills
12 14 (10.53%) GDPR
13 13 (9.77%) Vulnerability Management
13 13 (9.77%) Security Architecture
13 13 (9.77%) Configuration Management
13 13 (9.77%) SQL
13 13 (9.77%) Front Office
14 12 (9.02%) Law
14 12 (9.02%) MS Exchange
14 12 (9.02%) Microsoft Certification
14 12 (9.02%) Problem-Solving
15 11 (8.27%) Blackberry

Service Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (9.02%) MS Exchange
2 3 (2.26%) Exchange Server 2010
3 2 (1.50%) Blackberry Enterprise Server
4 1 (0.75%) CMS
4 1 (0.75%) Skype for Business
4 1 (0.75%) WordPress
Applications
1 44 (33.08%) Microsoft Office
2 6 (4.51%) Microsoft Excel
3 3 (2.26%) MS Visio
4 1 (0.75%) Microsoft PowerPoint
Business Applications
1 4 (3.01%) CA PPM
2 2 (1.50%) Infor SunSystems
2 2 (1.50%) ReMetrica
3 1 (0.75%) Carpe Diem
3 1 (0.75%) Elite 3E
3 1 (0.75%) MetaTrader
Cloud Services
1 8 (6.02%) Office 365
2 6 (4.51%) Microsoft Azure
3 5 (3.76%) Amazon AWS
4 3 (2.26%) OneDrive
5 1 (0.75%) Mimecast
Communications & Networking
1 15 (11.28%) Firewall
2 10 (7.52%) VPN
3 7 (5.26%) VoIP
4 5 (3.76%) Internet
5 2 (1.50%) LAN
5 2 (1.50%) TCP/IP
6 1 (0.75%) 4G
6 1 (0.75%) DNS
6 1 (0.75%) HTTP
6 1 (0.75%) Remote Desktop
6 1 (0.75%) SAN
6 1 (0.75%) Skype
6 1 (0.75%) WAN
Database & Business Intelligence
1 4 (3.01%) SQL Server
2 2 (1.50%) Crystal Reports
2 2 (1.50%) MySQL
3 1 (0.75%) Oracle Reports
3 1 (0.75%) Tick Data
Development Applications
1 2 (1.50%) JIRA
2 1 (0.75%) Visual Studio Team System
2 1 (0.75%) WinDbg
General
1 81 (60.90%) Finance
2 21 (15.79%) Banking
3 14 (10.53%) Legal
4 13 (9.77%) Front Office
5 12 (9.02%) Law
6 6 (4.51%) Retail
7 4 (3.01%) Telecoms
8 3 (2.26%) Publishing
9 1 (0.75%) Back Office
9 1 (0.75%) Investment Banking
9 1 (0.75%) Marketing
Libraries, Frameworks & Software Standards
1 6 (4.51%) Web Services
2 1 (0.75%) FIX Protocol
2 1 (0.75%) NumPy
2 1 (0.75%) Pandas
2 1 (0.75%) REST
2 1 (0.75%) XMPP
Miscellaneous
1 14 (10.53%) Analytical Skills
2 11 (8.27%) Blackberry
3 9 (6.77%) iPhone
3 9 (6.77%) Video Conferencing
4 6 (4.51%) Management Information System
4 6 (4.51%) Reinsurance
5 5 (3.76%) Client/Server
5 5 (3.76%) User Experience
6 4 (3.01%) Fintech
6 4 (3.01%) Foreign Exchange (FX)
7 3 (2.26%) Enterprise Software
7 3 (2.26%) Self-Motivation
8 2 (1.50%) BYOD
8 2 (1.50%) Hedge funds
9 1 (0.75%) Computer Science
9 1 (0.75%) Derivative
9 1 (0.75%) Fat Client
9 1 (0.75%) Thin Client
Operating Systems
1 72 (54.14%) Windows
2 21 (15.79%) Windows 7
3 11 (8.27%) Windows 8
4 10 (7.52%) Windows 10
5 7 (5.26%) Windows Server 2003
6 4 (3.01%) Android
6 4 (3.01%) Windows Server
7 3 (2.26%) Windows Server 2008
7 3 (2.26%) Windows Server 2012
8 2 (1.50%) Linux
9 1 (0.75%) Apple iOS
9 1 (0.75%) BlackBerry OS
9 1 (0.75%) Mac OS
9 1 (0.75%) Unix
Processes & Methodologies
1 56 (42.11%) ITIL
2 21 (15.79%) Information Security
3 16 (12.03%) Cybersecurity
3 16 (12.03%) Risk Management
4 13 (9.77%) Configuration Management
4 13 (9.77%) Security Architecture
4 13 (9.77%) Vulnerability Management
5 12 (9.02%) Problem-Solving
6 9 (6.77%) Business Analysis
6 9 (6.77%) Service Delivery
6 9 (6.77%) Service Management
7 8 (6.02%) ITIL V3
7 8 (6.02%) Service Design
8 7 (5.26%) IT Audit
8 7 (5.26%) Mobile Device Management
8 7 (5.26%) Project Management
8 7 (5.26%) Regulatory Compliance
8 7 (5.26%) SIEM
8 7 (5.26%) Stakeholder Management
8 7 (5.26%) Vulnerability Assessment
Programming Languages
1 13 (9.77%) SQL
2 5 (3.76%) PowerShell
3 4 (3.01%) C
4 2 (1.50%) Bash Shell
4 2 (1.50%) Java
4 2 (1.50%) PL/SQL
4 2 (1.50%) Python
4 2 (1.50%) VBA
4 2 (1.50%) VBScript
5 1 (0.75%) MATLAB
5 1 (0.75%) R
5 1 (0.75%) T-SQL
5 1 (0.75%) VB
Qualifications
1 24 (18.05%) ITIL Certification
2 14 (10.53%) CISSP
3 12 (9.02%) Microsoft Certification
4 5 (3.76%) ISEB
4 5 (3.76%) MCP
5 4 (3.01%) ITIL Foundation Certificate
5 4 (3.01%) MCSE
6 3 (2.26%) HND
6 3 (2.26%) SSCP
7 2 (1.50%) MCSA
7 2 (1.50%) MOS
7 2 (1.50%) PMP
8 1 (0.75%) CCNA
8 1 (0.75%) CEH
8 1 (0.75%) CISM
8 1 (0.75%) Degree
8 1 (0.75%) ISTQB
8 1 (0.75%) ISTQB Foundation Certification
8 1 (0.75%) Master's Degree
8 1 (0.75%) MCDST
Quality Assurance & Compliance
1 14 (10.53%) GDPR
2 4 (3.01%) PMO
3 3 (2.26%) SLA
4 1 (0.75%) Sarbanes-Oxley
System Software
1 44 (33.08%) Active Directory
2 17 (12.78%) VMware Infrastructure
3 7 (5.26%) XenApp
4 5 (3.76%) Virtual Desktop
5 3 (2.26%) BitLocker
5 3 (2.26%) Virtual Servers
5 3 (2.26%) vSphere
6 2 (1.50%) XenDesktop
7 1 (0.75%) Microsoft App-V
7 1 (0.75%) VMware Workstation
Systems Management
1 8 (6.02%) SCCM
2 7 (5.26%) vCenter Server
3 1 (0.75%) DameWare
3 1 (0.75%) HP Quality Center
3 1 (0.75%) Jamf Pro
3 1 (0.75%) Norton AntiVirus
3 1 (0.75%) Perfmon
3 1 (0.75%) ThinApp
Vendors
1 44 (33.08%) Microsoft
2 29 (21.80%) Citrix
3 22 (16.54%) VMware
4 10 (7.52%) Cisco
5 7 (5.26%) Salesforce.com
5 7 (5.26%) Wyse
6 6 (4.51%) HP
7 5 (3.76%) iManage
8 4 (3.01%) Apple
8 4 (3.01%) Planview
8 4 (3.01%) ServiceNow
9 3 (2.26%) Adobe
9 3 (2.26%) Ivanti
10 2 (1.50%) Oracle
10 2 (1.50%) Tableau
11 1 (0.75%) Capita
11 1 (0.75%) MobileIron
11 1 (0.75%) NETGEAR
11 1 (0.75%) OpenText
11 1 (0.75%) SAP