Period
to 11 December 2019

The median contractor rate for a 2nd Line Support was £164 per day in advertised job vacancies in the City of London during the 6 months to 11 December 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
Central London > City of London
6 months to
11 Dec 2019
Same period 2018 Same period 2017
Rank 161 185 222
Rank change year-on-year +24 +37 -7
Contract jobs requiring a 2nd Line Support 54 72 37
As % of all contract IT jobs advertised in the City of London 0.96% 1.01% 0.51%
As % of the Job Titles category 1.03% 1.06% 0.54%
Number of daily rates quoted 36 43 19
City of London median daily rate £164 £195 £143
Median daily rate % change year-on-year -16.03% +36.84% -18.57%
10th Percentile £114 £137 £123
90th Percentile £297 £249 £214
Central London median daily rate £165 £163 £141
% change year-on-year +1.54% +15.04% -19.29%
Number of hourly rates quoted 9 21 15
City of London median hourly rate £21.00 £18.70 £16.50
Median hourly rate % change year-on-year +12.30% +13.33% -13.16%
10th Percentile £19.75 £13.00 £10.80
90th Percentile £31.50 £20.00 £25.10
Central London median hourly rate £21.00 £18.70 £18.00
% change year-on-year +12.30% +3.89% -1.37%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 5,222 6,806 6,810
% of contract IT jobs with a recognized job title 93.25% 95.35% 94.75%
Number of daily rates quoted 4,061 5,372 5,402
City of London median daily rate £510 £500 £500
Median daily rate % change year-on-year +2.00% - +5.26%
10th Percentile £309 £300 £313
90th Percentile £675 £675 £688
Central London median daily rate £500 £500 £500
Number of hourly rates quoted 66 110 92
City of London median hourly rate £20.25 £18.70 £17.00
Median hourly rate % change year-on-year +8.29% +10.00% -2.86%
10th Percentile £12.04 £13.00 £11.25
90th Percentile £51.75 £25.70 £30.75
Central London median hourly rate £20.50 £18.70 £18.05
% change year-on-year +9.63% +3.60% +4.90%

2nd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support in the City of London

2nd Line Support
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the City of London.

Contractor daily rate trend for 2nd Line Support in the City of London

2nd Line Support
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing 2nd Line Support in the City of London over the 6 months to 11 December 2019.

Contractor daily rate histogram for 2nd Line Support in the City of London

2nd Line Support
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the City of London.

Contractor hourly rate trend for 2nd Line Support in the City of London

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 11 December 2019, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring 2nd Line Support in the job title.

1 41 (75.93%) Windows
2 33 (61.11%) Active Directory
3 29 (53.70%) Microsoft
4 24 (44.44%) Windows 10
5 22 (40.74%) Office 365
6 17 (31.48%) Finance
7 16 (29.63%) Windows 7
8 13 (24.07%) Microsoft Office
9 10 (18.52%) DNS
9 10 (18.52%) Windows Server
10 9 (16.67%) DHCP
10 9 (16.67%) Windows Server 2012
10 9 (16.67%) SCCM
11 8 (14.81%) Windows Server 2008
11 8 (14.81%) ITIL
12 7 (12.96%) Public Sector
12 7 (12.96%) Law
12 7 (12.96%) G Suite
12 7 (12.96%) Google
13 6 (11.11%) Azure
13 6 (11.11%) Citrix
14 5 (9.26%) Jamf Pro
14 5 (9.26%) TCP/IP
14 5 (9.26%) Cisco
14 5 (9.26%) SharePoint
14 5 (9.26%) MS Exchange
14 5 (9.26%) LAN
14 5 (9.26%) Service Delivery
14 5 (9.26%) Mac OS
14 5 (9.26%) Banking

2nd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.26%) MS Exchange
1 5 (9.26%) SharePoint
2 3 (5.56%) Exchange Server 2010
3 2 (3.70%) Confluence
3 2 (3.70%) Exchange Server 2007
3 2 (3.70%) Skype for Business
4 1 (1.85%) Blackberry Enterprise Server
4 1 (1.85%) Exchange Server 2013
Applications
1 13 (24.07%) Microsoft Office
2 1 (1.85%) Adobe Creative Suite
2 1 (1.85%) Houdini
2 1 (1.85%) Maya
Business Applications
1 3 (5.56%) Dynamics CRM
1 3 (5.56%) Dynamics NAV
Cloud Services
1 22 (40.74%) Office 365
2 7 (12.96%) G Suite
3 6 (11.11%) Azure
4 3 (5.56%) SaaS
5 1 (1.85%) Adobe Creative Cloud
5 1 (1.85%) AWS
5 1 (1.85%) Azure Active Directory
5 1 (1.85%) Mimecast
5 1 (1.85%) OneDrive
Communications & Networking
1 10 (18.52%) DNS
2 9 (16.67%) DHCP
3 5 (9.26%) LAN
3 5 (9.26%) TCP/IP
4 4 (7.41%) Firewall
4 4 (7.41%) WAN
5 3 (5.56%) Skype
5 3 (5.56%) VoIP
5 3 (5.56%) VPN
5 3 (5.56%) Wi-Fi
6 2 (3.70%) IP Telephony
6 2 (3.70%) Remote Desktop
6 2 (3.70%) Structured Cabling
6 2 (3.70%) VLAN
7 1 (1.85%) GoToMeeting
7 1 (1.85%) iSCSI
7 1 (1.85%) SAN
7 1 (1.85%) Unified Communications
7 1 (1.85%) Wireless
Database & Business Intelligence
1 1 (1.85%) SQL Server
Development Applications
1 2 (3.70%) JIRA
General
1 17 (31.48%) Finance
2 7 (12.96%) Law
2 7 (12.96%) Public Sector
3 5 (9.26%) Banking
4 4 (7.41%) Telecoms
5 3 (5.56%) Electronics
5 3 (5.56%) Manufacturing
5 3 (5.56%) Marketing
6 2 (3.70%) Back Office
6 2 (3.70%) Financial Institution
6 2 (3.70%) Front Office
7 1 (1.85%) Publishing
7 1 (1.85%) Retail
Miscellaneous
1 3 (5.56%) Mobile App
2 2 (3.70%) Video Conferencing
3 1 (1.85%) Blackberry
3 1 (1.85%) CCTV
3 1 (1.85%) Handset
3 1 (1.85%) Hybrid Cloud
Operating Systems
1 41 (75.93%) Windows
2 24 (44.44%) Windows 10
3 16 (29.63%) Windows 7
4 10 (18.52%) Windows Server
5 9 (16.67%) Windows Server 2012
6 8 (14.81%) Windows Server 2008
7 5 (9.26%) Mac OS
8 4 (7.41%) Windows 8
9 3 (5.56%) Apple iOS
9 3 (5.56%) Linux
10 2 (3.70%) Mac OS X
11 1 (1.85%) Android
Processes & Methodologies
1 8 (14.81%) ITIL
2 5 (9.26%) Service Delivery
3 4 (7.41%) CRM
4 3 (5.56%) Business Intelligence
4 3 (5.56%) Digital Marketing
4 3 (5.56%) Problem-Solving
4 3 (5.56%) Programme Management
5 2 (3.70%) Asset Management
5 2 (3.70%) Continuous Improvement
5 2 (3.70%) Proactive Monitoring
5 2 (3.70%) Root Cause Analysis
6 1 (1.85%) Computer Science
6 1 (1.85%) ITSM
6 1 (1.85%) Kalman Filter
6 1 (1.85%) Line Management
6 1 (1.85%) Migration
6 1 (1.85%) Mobile Device Management
6 1 (1.85%) Service Management
6 1 (1.85%) Software Licensing
6 1 (1.85%) Time Management
Programming Languages
1 3 (5.56%) PowerShell
1 3 (5.56%) VBA
2 2 (3.70%) SQL
3 1 (1.85%) PHP
Qualifications
1 4 (7.41%) MCP
2 3 (5.56%) CCNA
2 3 (5.56%) Cisco Certification
3 2 (3.70%) Degree
3 2 (3.70%) ITIL Foundation Certificate
4 1 (1.85%) Computer Science Degree
4 1 (1.85%) MCITP
4 1 (1.85%) MCTS
4 1 (1.85%) Microsoft Certification
Quality Assurance & Compliance
1 3 (5.56%) SLA
System Software
1 33 (61.11%) Active Directory
2 3 (5.56%) VMware Infrastructure
3 2 (3.70%) Hyper-V
3 2 (3.70%) XenApp
4 1 (1.85%) Terminal Services
4 1 (1.85%) VMware ESXi
4 1 (1.85%) vSphere
Systems Management
1 9 (16.67%) SCCM
2 5 (9.26%) Jamf Pro
3 2 (3.70%) Backup Exec
3 2 (3.70%) Single Sign-On
4 1 (1.85%) McAfee ePO
4 1 (1.85%) Microsoft Intune
4 1 (1.85%) NetVault Backup
4 1 (1.85%) SCOM
4 1 (1.85%) SCSM
4 1 (1.85%) ZABBIX
Vendors
1 29 (53.70%) Microsoft
2 7 (12.96%) Google
3 6 (11.11%) Citrix
4 5 (9.26%) Cisco
5 4 (7.41%) Dell
5 4 (7.41%) VMware
6 3 (5.56%) SAP
7 2 (3.70%) Adobe
7 2 (3.70%) Apple
7 2 (3.70%) Atlassian
7 2 (3.70%) Meraki
7 2 (3.70%) Okta
7 2 (3.70%) Salesforce.com
8 1 (1.85%) CheckPoint
8 1 (1.85%) FactSet
8 1 (1.85%) Huawei
8 1 (1.85%) Kaseya
8 1 (1.85%) MobileIron
8 1 (1.85%) Polycom
8 1 (1.85%) Veeam