Period
to 4 August 2021

The median contractor rate for a 2nd Line Support was £225 per day in advertised job vacancies in the City of London during the 6 months to 4 August 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
Central London > City of London
6 months to
4 Aug 2021
Same period 2020 Same period 2019
Rank 154 129 187
Rank change year-on-year -25 +58 +15
Contract jobs requiring a 2nd Line Support 10 10 58
As % of all contract jobs advertised in the City of London 0.29% 0.44% 0.89%
As % of the Job Titles category 0.31% 0.47% 0.95%
Number of daily rates quoted 7 7 37
10th Percentile £189 £147 £125
25th Percentile £210 £171 £135
Median daily rate (50th Percentile) £225 £190 £163
Median % change year-on-year +18.42% +16.92% -1.52%
75th Percentile £231 £233 £188
90th Percentile £238 £241 £223
Central London median daily rate £225 £188 £164
% change year-on-year +20.00% +14.50% +0.77%
Number of hourly rates quoted 2 0 11
10th Percentile £16.75 " £19.25
25th Percentile £17.50 " £20.75
Median hourly rate £20.00 - £21.00
75th Percentile £22.50 " "
90th Percentile £23.25 " £21.50
Central London median hourly rate £20.00 - £21.00

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 3,220 2,138 6,134
% of contract IT jobs with a recognized job title 93.41% 93.20% 94.15%
Number of daily rates quoted 2,358 1,586 4,828
10th Percentile £363 £313 £325
25th Percentile £450 £414 £425
Median daily rate (50th Percentile) £550 £513 £520
Median % change year-on-year +7.32% -1.44% +4.00%
75th Percentile £650 £600 £600
90th Percentile £725 £683 £675
Central London median daily rate £550 £500 £513
% change year-on-year +10.00% -2.44% +2.50%
Number of hourly rates quoted 43 36 70
10th Percentile £12.38 £12.63 £11.25
25th Percentile £14.63 £18.13 £12.76
Median hourly rate £25.50 £36.75 £19.75
Median % change year-on-year -30.61% +86.08% +5.61%
75th Percentile £36.13 £44.28 £26.75
90th Percentile £62.80 £54.50 £47.08
Central London median hourly rate £25.00 £35.50 £20.00
% change year-on-year -29.58% +77.50% +6.95%

2nd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support in the City of London

2nd Line Support
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in the City of London.

Daily rate trend for 2nd Line Support in the City of London

2nd Line Support
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in the City of London.

Hourly rate trend for 2nd Line Support in the City of London

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 4 August 2021, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring 2nd Line Support in the job title.

1 7 (70.00%) Microsoft
1 7 (70.00%) SCCM
2 6 (60.00%) Finance
2 6 (60.00%) Cisco
2 6 (60.00%) Windows
3 5 (50.00%) Microsoft 365
4 4 (40.00%) Windows 10
4 4 (40.00%) Banking
4 4 (40.00%) Active Directory
5 3 (30.00%) TCP/IP
5 3 (30.00%) Microsoft Office
5 3 (30.00%) Bloomberg
5 3 (30.00%) Law
5 3 (30.00%) Video Conferencing
6 2 (20.00%) Compliance Audit
6 2 (20.00%) Regulatory Compliance
6 2 (20.00%) Problem-Solving
6 2 (20.00%) Windows Server 2016
6 2 (20.00%) Refinitiv
6 2 (20.00%) Security Patching
6 2 (20.00%) CheckPoint
6 2 (20.00%) Windows 7
6 2 (20.00%) Microsoft Intune
6 2 (20.00%) Windows Server 2012
6 2 (20.00%) ServiceNow
6 2 (20.00%) ITIL Foundation Certificate
6 2 (20.00%) WebEx
6 2 (20.00%) Business Continuity
6 2 (20.00%) MOS
6 2 (20.00%) Remedy

2nd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (20.00%) SharePoint
Applications
1 3 (30.00%) Microsoft Office
2 1 (10.00%) Microsoft Excel
Cloud Services
1 5 (50.00%) Microsoft 365
2 1 (10.00%) Azure
Communications & Networking
1 3 (30.00%) TCP/IP
2 2 (20.00%) DHCP
2 2 (20.00%) DNS
2 2 (20.00%) Firewall
2 2 (20.00%) SAN
2 2 (20.00%) WebEx
3 1 (10.00%) Remote Desktop
3 1 (10.00%) VPN
General
1 6 (60.00%) Finance
2 4 (40.00%) Banking
3 3 (30.00%) Law
4 2 (20.00%) Back Office
5 1 (10.00%) Legal
5 1 (10.00%) Presentation Skills
Libraries, Frameworks & Software Standards
1 2 (20.00%) LDAP
Miscellaneous
1 3 (30.00%) Video Conferencing
2 1 (10.00%) BYOD
2 1 (10.00%) Virtual Team
Operating Systems
1 6 (60.00%) Windows
2 4 (40.00%) Windows 10
3 2 (20.00%) Windows 7
3 2 (20.00%) Windows Server 2012
3 2 (20.00%) Windows Server 2016
4 1 (10.00%) Android
4 1 (10.00%) Apple iOS
4 1 (10.00%) Mac OS
Processes & Methodologies
1 2 (20.00%) Business Continuity
1 2 (20.00%) Change Management
1 2 (20.00%) Compliance Audit
1 2 (20.00%) Disaster Recovery
1 2 (20.00%) ITIL
1 2 (20.00%) Problem-Solving
1 2 (20.00%) Project Management
1 2 (20.00%) Regulatory Compliance
1 2 (20.00%) Risk Management
1 2 (20.00%) Security Patching
2 1 (10.00%) Migration
2 1 (10.00%) Preventative Maintenance
2 1 (10.00%) Time Management
Programming Languages
1 1 (10.00%) PowerShell
1 1 (10.00%) Python
1 1 (10.00%) VBA
Qualifications
1 2 (20.00%) ITIL Foundation Certificate
1 2 (20.00%) Microsoft Certification
1 2 (20.00%) MOS
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 4 (40.00%) Active Directory
2 1 (10.00%) Virtual Desktop
Systems Management
1 7 (70.00%) SCCM
2 2 (20.00%) Microsoft Intune
Vendors
1 7 (70.00%) Microsoft
2 6 (60.00%) Cisco
3 3 (30.00%) Bloomberg
4 2 (20.00%) Avaya
4 2 (20.00%) CheckPoint
4 2 (20.00%) EMC
4 2 (20.00%) HP
4 2 (20.00%) Refinitiv
4 2 (20.00%) Remedy
4 2 (20.00%) ServiceNow
5 1 (10.00%) Apple
5 1 (10.00%) Citrix
5 1 (10.00%) VMware