Period
to 17 November 2017

The median contractor rate for a 2nd Line Support was £145 per day in advertised job vacancies in the City of London during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
Central London > City of London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 215 223 222
Rank change year-on-year +8 -1 -30
Contract jobs requiring a 2nd Line Support 36 23 59
As % of all contract IT jobs advertised in the City of London 0.51% 0.34% 0.63%
As % of the Job Titles category 0.53% 0.36% 0.67%
Number of daily rates quoted 19 9 34
City of London median daily rate £145 £175 £186
Median daily rate % change year-on-year -17.14% -6.04% +9.56%
10th Percentile £125 £107 £122
90th Percentile £214 £229 £287
Central London median daily rate £148 £175 £180
% change year-on-year -15.71% -2.78% +5.88%
Number of hourly rates quoted 14 7 8
City of London median hourly rate £16.71 £19.00 £21.63
Median hourly rate % change year-on-year -12.07% -12.14% +49.14%
10th Percentile £10.73 £16.22 £18.68
90th Percentile £25.10 £20.75 £24.05
Central London median hourly rate £17.00 £19.00 £20.13
% change year-on-year -10.53% -5.59% +38.79%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 6729 6429 8864
% of contract IT jobs with a recognized job title 94.52% 95.57% 95.28%
Number of daily rates quoted 5318 5109 6969
City of London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £313 £270
90th Percentile £675 £663 £650
Central London median daily rate £500 £475 £450
% change year-on-year +5.26% +5.56% +5.88%
Number of hourly rates quoted 94 79 129
City of London median hourly rate £17.00 £17.25 £18.00
Median hourly rate % change year-on-year -1.45% -4.17% +5.88%
10th Percentile £11.25 £11.45 £10.40
90th Percentile £29.29 £47.83 £37.35
Central London median hourly rate £18.05 £17.08 £18.00
% change year-on-year +5.66% -5.10% +10.23%

2nd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support in the City of London

2nd Line Support
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the City of London.

Contractor daily rate trend for 2nd Line Support in the City of London

2nd Line Support
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the City of London.

Contractor hourly rate trend for 2nd Line Support in the City of London

2nd Line Support
Contractor Hourly Rate Histogram in the City of London

The hourly rate distribution of IT jobs citing 2nd Line Support in the City of London over the 6 months to 17 November 2017.

Contractor hourly rate histogram for 2nd Line Support in the City of London

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 17 November 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region featuring 2nd Line Support in the job title.

1 30 (83.33%) Windows
2 18 (50.00%) Active Directory
3 14 (38.89%) Microsoft
3 14 (38.89%) Office 365
4 11 (30.56%) Windows 10
4 11 (30.56%) Apple
5 10 (27.78%) MS Exchange
6 9 (25.00%) Microsoft Office
6 9 (25.00%) ITIL
7 8 (22.22%) Citrix
7 8 (22.22%) Windows 8
7 8 (22.22%) Windows 7
8 7 (19.44%) Windows Server
9 6 (16.67%) Cisco
10 5 (13.89%) Service Management
10 5 (13.89%) SLA
10 5 (13.89%) Finance
10 5 (13.89%) VMware
11 4 (11.11%) Security Cleared
11 4 (11.11%) Skype for Business
12 3 (8.33%) Blackberry
12 3 (8.33%) VPN
12 3 (8.33%) DNS
12 3 (8.33%) Bloomberg
12 3 (8.33%) DHCP
12 3 (8.33%) XenApp
12 3 (8.33%) Windows Server 2012
12 3 (8.33%) VMware Infrastructure
12 3 (8.33%) iPhone
12 3 (8.33%) Windows Server 2008

2nd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (27.78%) MS Exchange
2 4 (11.11%) Skype for Business
3 2 (5.56%) Blackberry Enterprise Server
3 2 (5.56%) Exchange Server 2003
3 2 (5.56%) Exchange Server 2010
3 2 (5.56%) Exchange Server 2013
3 2 (5.56%) IIS
Applications
1 9 (25.00%) Microsoft Office
2 1 (2.78%) Microsoft Excel
2 1 (2.78%) Microsoft PowerPoint
2 1 (2.78%) Microsoft Project
2 1 (2.78%) MS Visio
Cloud Services
1 14 (38.89%) Office 365
2 1 (2.78%) Microsoft Azure
2 1 (2.78%) OneDrive
Communications & Networking
1 3 (8.33%) DHCP
1 3 (8.33%) DNS
1 3 (8.33%) VPN
2 2 (5.56%) Skype
2 2 (5.56%) TCP/IP
2 2 (5.56%) Telnet
2 2 (5.56%) VoIP
3 1 (2.78%) IPv4
3 1 (2.78%) NetScaler
3 1 (2.78%) Remote Desktop
3 1 (2.78%) Wi-Fi
Database & Business Intelligence
1 2 (5.56%) SQL Server
General
1 5 (13.89%) Finance
2 1 (2.78%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.78%) Software Packaging
Miscellaneous
1 3 (8.33%) Blackberry
1 3 (8.33%) iPhone
2 2 (5.56%) Clustering
3 1 (2.78%) BYOD
3 1 (2.78%) Equities
3 1 (2.78%) Fixed Income
3 1 (2.78%) iPad
3 1 (2.78%) Public Cloud
Operating Systems
1 30 (83.33%) Windows
2 11 (30.56%) Windows 10
3 8 (22.22%) Windows 7
3 8 (22.22%) Windows 8
4 7 (19.44%) Windows Server
5 3 (8.33%) Windows Server 2008
5 3 (8.33%) Windows Server 2012
6 2 (5.56%) Solaris
6 2 (5.56%) Unix
6 2 (5.56%) Windows Server 2003
6 2 (5.56%) Windows XP
7 1 (2.78%) Android
7 1 (2.78%) Apple iOS
Processes & Methodologies
1 9 (25.00%) ITIL
2 5 (13.89%) Service Management
3 3 (8.33%) ITSM
4 2 (5.56%) Problem Management
4 2 (5.56%) Project Management
5 1 (2.78%) Change Control
5 1 (2.78%) Incident Management
5 1 (2.78%) IT Strategy
5 1 (2.78%) ITIL V3
5 1 (2.78%) Knowledge Management
5 1 (2.78%) Patch Management
5 1 (2.78%) Root Cause Analysis
5 1 (2.78%) Server Building
5 1 (2.78%) Service Delivery
5 1 (2.78%) Stakeholder Management
Qualifications
1 4 (11.11%) Security Cleared
2 3 (8.33%) DV Cleared
3 1 (2.78%) CCENT
3 1 (2.78%) Citrix Certification
3 1 (2.78%) DBS Check
3 1 (2.78%) Degree
3 1 (2.78%) MCSA
3 1 (2.78%) MCSE
3 1 (2.78%) Microsoft Certification
3 1 (2.78%) SC Cleared
Quality Assurance & Compliance
1 5 (13.89%) SLA
System Software
1 18 (50.00%) Active Directory
2 3 (8.33%) VMware Infrastructure
2 3 (8.33%) XenApp
3 2 (5.56%) Hyper-V
3 2 (5.56%) XenServer
4 1 (2.78%) Virtual Desktop
4 1 (2.78%) Virtual Machines
4 1 (2.78%) XenDesktop
Systems Management
1 3 (8.33%) SCCM
2 2 (5.56%) NetBackup
2 2 (5.56%) Netcool
2 2 (5.56%) OpenView Configuration Management
Vendors
1 14 (38.89%) Microsoft
2 11 (30.56%) Apple
3 8 (22.22%) Citrix
4 6 (16.67%) Cisco
5 5 (13.89%) VMware
6 3 (8.33%) Bloomberg
7 2 (5.56%) Dell
7 2 (5.56%) HP
7 2 (5.56%) McAfee
7 2 (5.56%) Oracle
7 2 (5.56%) Remedy
7 2 (5.56%) Sage
7 2 (5.56%) Veritas
8 1 (2.78%) Blue Coat
8 1 (2.78%) F5