2nd Line Support Contract Job Trends in the City of London

Second Line Support
Central London > City of London

The median Second Line Support daily rate in the City of London is £200, according to job vacancies posted in the 6 months leading up to 23 February 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
23 Feb 2026
Same period 2025 Same period 2024
Rank 116 109 125
Rank change year-on-year -7 +16 +42
Contract jobs requiring a 2nd Line Support 9 11 11
As % of all contract jobs in the City of London 0.46% 0.60% 0.46%
As % of the Job Titles category 0.49% 0.65% 0.49%
Number of daily rates quoted 5 8 9
10th Percentile £196 £165 £141
25th Percentile - £191 £156
Median daily rate (50th Percentile) £200 £231 £213
Median % change year-on-year -13.51% +8.82% -5.56%
75th Percentile £225 £275 £275
90th Percentile £259 £292 £350
Central London median daily rate £200 £200 £213
% change year-on-year - -5.88% -5.56%
Number of hourly rates quoted 3 0 0
10th Percentile - - -
25th Percentile £18.75 - -
Median hourly rate £19.50 - -
75th Percentile £20.25 - -
90th Percentile - - -
Central London median hourly rate £19.50 - -

All Contract IT Job Roles
City of London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the City of London with a recognized job title 1,830 1,697 2,253
% of contract IT jobs with a recognized job title 93.99% 92.88% 94.58%
Number of daily rates quoted 1,254 1,035 1,613
10th Percentile £350 £356 £340
25th Percentile £436 £463 £450
Median daily rate (50th Percentile) £535 £575 £569
Median % change year-on-year -7.00% +1.05% -3.56%
75th Percentile £675 £688 £688
90th Percentile £775 £775 £794
Central London median daily rate £538 £575 £550
% change year-on-year -6.52% +4.55% -4.35%
Number of hourly rates quoted 19 9 19
10th Percentile £18.75 £22.00 £16.15
25th Percentile £20.18 £31.00 £17.97
Median hourly rate £40.50 £38.50 £22.50
Median % change year-on-year +5.19% +71.11% -35.71%
75th Percentile £49.83 £112.00 £40.00
90th Percentile £59.72 £127.10 £49.05
Central London median hourly rate £26.11 £35.00 £25.00
% change year-on-year -25.40% +40.00% -23.08%

2nd Line Support
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in the City of London.

2nd Line Support job vacancy trend in the City of London

2nd Line Support
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the City of London.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the City of London

2nd Line Support
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the City of London.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the City of London

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the City of London

For the 6 months to 23 February 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the City of London region featuring 2nd Line Support in the job title.

1 5 (55.56%) Windows
2 4 (44.44%) Customer Service
2 4 (44.44%) ITSM
2 4 (44.44%) Remedy
2 4 (44.44%) Remedy ITSM
2 4 (44.44%) ServiceNow
3 3 (33.33%) ITIL
3 3 (33.33%) JIRA
3 3 (33.33%) Microsoft 365
3 3 (33.33%) Problem Management
4 2 (22.22%) Active Directory
4 2 (22.22%) Azure
4 2 (22.22%) Citrix
4 2 (22.22%) Degree
4 2 (22.22%) Entra ID
4 2 (22.22%) Microsoft
4 2 (22.22%) Microsoft Intune
4 2 (22.22%) Problem-Solving
4 2 (22.22%) SCCM
4 2 (22.22%) Virtual Desktop
4 2 (22.22%) VPN
4 2 (22.22%) Wi-Fi
4 2 (22.22%) Windows 10
5 1 (11.11%) Break/Fix
5 1 (11.11%) CCNA
5 1 (11.11%) Cisco Certification
5 1 (11.11%) Continuous Improvement
5 1 (11.11%) Data Security
5 1 (11.11%) Firewall
5 1 (11.11%) LAN

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (11.11%) Microsoft Exchange
1 1 (11.11%) SharePoint
Applications
1 1 (11.11%) Microsoft Excel
1 1 (11.11%) Microsoft PowerPoint
Business Applications
1 4 (44.44%) Remedy ITSM
Cloud Services
1 3 (33.33%) Microsoft 365
2 2 (22.22%) Azure
2 2 (22.22%) Entra ID
3 1 (11.11%) OneDrive
Communications & Networking
1 2 (22.22%) VPN
1 2 (22.22%) Wi-Fi
2 1 (11.11%) Firewall
2 1 (11.11%) LAN
2 1 (11.11%) Remote Desktop
2 1 (11.11%) WAN
Development Applications
1 3 (33.33%) JIRA
General
1 9 (100.00%) Social Skills
2 3 (33.33%) Finance
3 1 (11.11%) Analytical Skills
3 1 (11.11%) Banking
Miscellaneous
1 1 (11.11%) Video Conferencing
1 1 (11.11%) Web Conferencing
Operating Systems
1 5 (55.56%) Windows
2 2 (22.22%) Windows 10
3 1 (11.11%) Mac OS
3 1 (11.11%) Windows Server
Processes & Methodologies
1 4 (44.44%) Customer Service
1 4 (44.44%) ITSM
2 3 (33.33%) ITIL
2 3 (33.33%) Problem Management
3 2 (22.22%) Problem-Solving
4 1 (11.11%) Break/Fix
4 1 (11.11%) Continuous Improvement
4 1 (11.11%) Data Security
4 1 (11.11%) Mobile Device Management
4 1 (11.11%) Multi-Factor Authentication
4 1 (11.11%) Network Management
4 1 (11.11%) PRINCE2
4 1 (11.11%) Root Cause Analysis
4 1 (11.11%) Service Delivery
4 1 (11.11%) Service Management
4 1 (11.11%) Software Deployment
4 1 (11.11%) Ticket Management
Qualifications
1 2 (22.22%) Degree
2 1 (11.11%) CCNA
2 1 (11.11%) Cisco Certification
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 2 (22.22%) Active Directory
1 2 (22.22%) Virtual Desktop
2 1 (11.11%) VMware Infrastructure
Systems Management
1 2 (22.22%) Microsoft Intune
1 2 (22.22%) SCCM
Vendors
1 4 (44.44%) Remedy
1 4 (44.44%) ServiceNow
2 2 (22.22%) Citrix
2 2 (22.22%) Microsoft
3 1 (11.11%) VMware