2nd Line Support Contract Job Trends in the City of London

Second Line Support
Central London > City of London

The median Second Line Support daily rate in the City of London is £200, according to job vacancies posted in the 6 months leading up to 16 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Sep 2025
Same period 2024 Same period 2023
Rank 109 120 143
Rank change year-on-year +11 +23 +33
Contract jobs requiring a 2nd Line Support 13 7 12
As % of all contract jobs advertised in the City of London 0.74% 0.34% 0.39%
As % of the Job Titles category 0.79% 0.36% 0.42%
Number of daily rates quoted 9 5 12
10th Percentile £191 £158 £147
25th Percentile - - £198
Median daily rate (50th Percentile) £200 £165 £218
Median % change year-on-year +21.21% -24.14% -3.33%
75th Percentile £288 £200 £249
90th Percentile - £242 £287
Central London median daily rate £200 £165 £210
% change year-on-year +21.21% -21.43% -6.67%
Number of hourly rates quoted 1 0 0
Median hourly rate £24.66 - -
Central London median hourly rate £25.56 £23.80 -
% change year-on-year +7.37% - -

All Contract IT Job Vacancies
City of London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the City of London with a recognized job title 1,651 1,950 2,878
% of contract IT jobs with a recognized job title 93.86% 94.25% 94.58%
Number of daily rates quoted 1,105 1,232 1,990
10th Percentile £325 £363 £362
25th Percentile £423 £463 £467
Median daily rate (50th Percentile) £550 £575 £600
Median % change year-on-year -4.35% -4.17% +4.35%
75th Percentile £675 £688 £700
90th Percentile £774 £783 £800
Central London median daily rate £550 £575 £580
% change year-on-year -4.35% -0.86% +2.65%
Number of hourly rates quoted 22 15 13
10th Percentile £17.35 £16.49 £14.67
25th Percentile £23.98 £21.25 £17.00
Median hourly rate £28.33 £27.00 £35.00
Median % change year-on-year +4.91% -22.86% -16.17%
75th Percentile £53.50 £85.63 £42.32
90th Percentile £65.39 £137.50 £65.50
Central London median hourly rate £28.15 £35.00 £30.50
% change year-on-year -19.57% +14.75% -26.51%

2nd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support in the City of London

2nd Line Support
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the City of London.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the City of London

2nd Line Support
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the City of London.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the City of London

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 16 September 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring 2nd Line Support in the job title.

1 8 (61.54%) Windows
1 8 (61.54%) Active Directory
2 7 (53.85%) Microsoft
2 7 (53.85%) Social Skills
3 6 (46.15%) Finance
4 5 (38.46%) Microsoft 365
4 5 (38.46%) Citrix
5 4 (30.77%) ITIL
5 4 (30.77%) Mobile Device Management
6 3 (23.08%) ServiceNow
6 3 (23.08%) Windows 10
6 3 (23.08%) Problem-Solving
6 3 (23.08%) VPN
6 3 (23.08%) Service Management
6 3 (23.08%) Azure
6 3 (23.08%) ITSM
7 2 (15.38%) Asset Management
7 2 (15.38%) Incident Management
7 2 (15.38%) Degree
7 2 (15.38%) Wi-Fi
7 2 (15.38%) SCCM
7 2 (15.38%) Microsoft Office
7 2 (15.38%) Cisco Certification
7 2 (15.38%) CCNA
7 2 (15.38%) SLA
7 2 (15.38%) Entra ID
7 2 (15.38%) Analytical Skills
7 2 (15.38%) WebEx
8 1 (7.69%) Identity Access Management
8 1 (7.69%) Multi-Factor Authentication

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) Microsoft Exchange
1 1 (7.69%) SharePoint
Applications
1 2 (15.38%) Microsoft Office
2 1 (7.69%) Microsoft Excel
2 1 (7.69%) Microsoft PowerPoint
Business Applications
1 1 (7.69%) Remedy ITSM
Cloud Services
1 5 (38.46%) Microsoft 365
2 3 (23.08%) Azure
3 2 (15.38%) Entra ID
4 1 (7.69%) AWS
4 1 (7.69%) OneDrive
Communications & Networking
1 3 (23.08%) VPN
2 2 (15.38%) WebEx
2 2 (15.38%) Wi-Fi
3 1 (7.69%) DHCP
3 1 (7.69%) DNS
3 1 (7.69%) Firewall
3 1 (7.69%) Internet
3 1 (7.69%) LAN
3 1 (7.69%) Remote Desktop
3 1 (7.69%) TCP/IP
3 1 (7.69%) WAN
Development Applications
1 1 (7.69%) JIRA
General
1 7 (53.85%) Social Skills
2 6 (46.15%) Finance
3 2 (15.38%) Analytical Skills
4 1 (7.69%) Banking
4 1 (7.69%) Law
Miscellaneous
1 1 (7.69%) Hedge funds
1 1 (7.69%) iPad
1 1 (7.69%) iPhone
1 1 (7.69%) Onboarding
1 1 (7.69%) Video Conferencing
Operating Systems
1 8 (61.54%) Windows
2 3 (23.08%) Windows 10
3 1 (7.69%) Apple iOS
Processes & Methodologies
1 4 (30.77%) ITIL
1 4 (30.77%) Mobile Device Management
2 3 (23.08%) ITSM
2 3 (23.08%) Problem-Solving
2 3 (23.08%) Service Management
3 2 (15.38%) Asset Management
3 2 (15.38%) Incident Management
4 1 (7.69%) Change Management
4 1 (7.69%) Continuous Improvement
4 1 (7.69%) Customer Service
4 1 (7.69%) Data Protection
4 1 (7.69%) Identity Access Management
4 1 (7.69%) Inventory Management
4 1 (7.69%) Investment Management
4 1 (7.69%) Multi-Factor Authentication
4 1 (7.69%) Network Management
4 1 (7.69%) Root Cause Analysis
4 1 (7.69%) Service Delivery
4 1 (7.69%) Technical Leadership
4 1 (7.69%) Ticket Management
Qualifications
1 2 (15.38%) CCNA
1 2 (15.38%) Cisco Certification
1 2 (15.38%) Degree
2 1 (7.69%) ITIL Foundation Certificate
2 1 (7.69%) MCP
2 1 (7.69%) MCSA
2 1 (7.69%) MCSE
2 1 (7.69%) Microsoft Certification
Quality Assurance & Compliance
1 2 (15.38%) SLA
System Software
1 8 (61.54%) Active Directory
2 1 (7.69%) Virtual Desktop
2 1 (7.69%) VMware Infrastructure
2 1 (7.69%) XenApp
Systems Management
1 2 (15.38%) SCCM
2 1 (7.69%) Microsoft Intune
Vendors
1 7 (53.85%) Microsoft
2 5 (38.46%) Citrix
3 3 (23.08%) ServiceNow
4 1 (7.69%) Apple
4 1 (7.69%) Cisco
4 1 (7.69%) Logitech
4 1 (7.69%) Remedy
4 1 (7.69%) Salesforce
4 1 (7.69%) VMware
4 1 (7.69%) Zscaler