2nd Line Support Contract Job Trends in the City of London

Second Line Support
Central London > City of London

The median Second Line Support daily rate in the City of London is £220, according to job vacancies posted in the 6 months leading up to 25 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
25 Mar 2026
Same period 2025 Same period 2024
Rank 126 108 124
Rank change year-on-year -18 +16 +47
Contract jobs requiring a 2nd Line Support 9 7 8
As % of all contract jobs in the City of London 0.43% 0.40% 0.34%
As % of the Job Titles category 0.45% 0.43% 0.36%
Number of daily rates quoted 3 4 6
10th Percentile - £213 £138
25th Percentile £215 £233 £146
Median daily rate (50th Percentile) £220 £269 £188
Median % change year-on-year -18.14% +43.33% -16.67%
75th Percentile £253 £295 £239
90th Percentile £270 £308 £261
Central London median daily rate £220 £263 £188
% change year-on-year -16.19% +40.00% -16.67%
Number of hourly rates quoted 5 1 0
10th Percentile - - -
25th Percentile £18.75 - -
Median hourly rate £19.50 £24.66 -
Median % change year-on-year -20.92% - -
75th Percentile £20.25 - -
90th Percentile - - -
Central London median hourly rate £19.50 £26.87 -
% change year-on-year -27.41% - -

All Contract IT Job Roles
City of London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the City of London with a recognized job title 1,992 1,616 2,218
% of contract IT jobs with a recognized job title 94.27% 92.61% 94.91%
Number of daily rates quoted 1,370 1,027 1,585
10th Percentile £350 £363 £340
25th Percentile £450 £463 £450
Median daily rate (50th Percentile) £550 £575 £563
Median % change year-on-year -4.35% +2.22% -5.46%
75th Percentile £675 £679 £688
90th Percentile £775 £775 £788
Central London median daily rate £550 £575 £550
% change year-on-year -4.35% +4.55% -4.35%
Number of hourly rates quoted 23 10 17
10th Percentile £18.75 £22.00 £15.30
25th Percentile £19.05 £24.66 £19.92
Median hourly rate £28.00 £31.75 £22.50
Median % change year-on-year -11.81% +41.11% -35.71%
75th Percentile £49.83 £45.23 £40.00
90th Percentile £59.72 £76.13 £49.35
Central London median hourly rate £26.11 £31.00 £26.41
% change year-on-year -15.77% +17.40% -24.56%

2nd Line Support
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in the City of London.

2nd Line Support job vacancy trend in the City of London

2nd Line Support
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the City of London.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the City of London

2nd Line Support
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the City of London.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the City of London

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the City of London

For the 6 months to 25 March 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the City of London region featuring 2nd Line Support in the job title.

1 7 (77.78%) Customer Service
2 6 (66.67%) Problem Management
3 5 (55.56%) ITSM
3 5 (55.56%) JIRA
3 5 (55.56%) Remedy
3 5 (55.56%) Remedy ITSM
3 5 (55.56%) ServiceNow
4 3 (33.33%) Windows
5 2 (22.22%) CCNA
5 2 (22.22%) Cisco Certification
5 2 (22.22%) Mac OS
5 2 (22.22%) Problem-Solving
5 2 (22.22%) Software Deployment
6 1 (11.11%) Active Directory
6 1 (11.11%) Asset Management
6 1 (11.11%) Azure
6 1 (11.11%) Continuous Improvement
6 1 (11.11%) Degree
6 1 (11.11%) Entra ID
6 1 (11.11%) Firewall
6 1 (11.11%) Incident Management
6 1 (11.11%) ITIL
6 1 (11.11%) Knowledge Management
6 1 (11.11%) Microsoft 365
6 1 (11.11%) Microsoft Intune
6 1 (11.11%) PRINCE2
6 1 (11.11%) SC Cleared
6 1 (11.11%) Security Cleared
6 1 (11.11%) User Experience
6 1 (11.11%) Virtual Desktop

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Business Applications
1 5 (55.56%) Remedy ITSM
Cloud Services
1 1 (11.11%) Azure
1 1 (11.11%) Entra ID
1 1 (11.11%) Microsoft 365
Communications & Networking
1 1 (11.11%) Firewall
Development Applications
1 5 (55.56%) JIRA
General
1 7 (77.78%) Social Skills
2 5 (55.56%) Finance
3 1 (11.11%) Military
3 1 (11.11%) Public Sector
Operating Systems
1 3 (33.33%) Windows
2 2 (22.22%) Mac OS
3 1 (11.11%) Windows Server
Processes & Methodologies
1 7 (77.78%) Customer Service
2 6 (66.67%) Problem Management
3 5 (55.56%) ITSM
4 2 (22.22%) Problem-Solving
4 2 (22.22%) Software Deployment
5 1 (11.11%) Asset Management
5 1 (11.11%) Continuous Improvement
5 1 (11.11%) Incident Management
5 1 (11.11%) ITIL
5 1 (11.11%) Knowledge Management
5 1 (11.11%) PRINCE2
5 1 (11.11%) User Experience
Qualifications
1 2 (22.22%) CCNA
1 2 (22.22%) Cisco Certification
2 1 (11.11%) Degree
2 1 (11.11%) SC Cleared
2 1 (11.11%) Security Cleared
System Software
1 1 (11.11%) Active Directory
1 1 (11.11%) Virtual Desktop
Systems Management
1 1 (11.11%) Microsoft Intune
Vendors
1 5 (55.56%) Remedy
1 5 (55.56%) ServiceNow