Period
to 22 June 2018

The median annual salary for a Service Manager was £60,000 in advertised job vacancies in the City of London during the 6 months to 22 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
Central London > City of London
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 273 240 263
Rank change year-on-year -33 +23 -32
Permanent jobs requiring a Service Manager 78 101 120
As % of all permanent IT jobs advertised in the City of London 0.70% 0.99% 0.89%
As % of the Job Titles category 0.73% 1.04% 0.93%
Number of salaries quoted 74 87 100
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £41,250 £42,300 £40,350
90th Percentile £78,750 £75,000 £81,250
Central London median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,656 9,737 12,920
% of permanent IT jobs with a recognized job title 95.96% 95.88% 95.89%
Number of salaries quoted 9,455 8,840 11,667
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £36,000 £32,750 £33,500
90th Percentile £92,500 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

Service Manager
Job Vacancy Trend in the City of London

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Manager in the City of London

Service Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the City of London.

Salary trend for Service Manager in the City of London

Service Manager
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Manager in the City of London over the 6 months to 22 June 2018.

Salary histogram for Service Manager in the City of London

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 22 June 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Manager in the job title.

1 60 (76.92%) ITIL
2 36 (46.15%) Service Delivery
3 31 (39.74%) Finance
4 29 (37.18%) Service Management
5 26 (33.33%) Stakeholder Management
5 26 (33.33%) Agile Software Development
6 25 (32.05%) Microsoft
6 25 (32.05%) Project Management
7 23 (29.49%) SQL
8 21 (26.92%) Analytical Skills
9 20 (25.64%) QA
10 19 (24.36%) CRM
11 18 (23.08%) Fintech
12 17 (21.79%) Dynamics CRM
13 16 (20.51%) Business Analysis
14 15 (19.23%) Data Architecture
14 15 (19.23%) ITIL V3
14 15 (19.23%) Blackberry
14 15 (19.23%) Content Management
14 15 (19.23%) DBS Check
14 15 (19.23%) Artefact Management
14 15 (19.23%) Decision-Making
15 12 (15.38%) Microsoft Office
16 10 (12.82%) SLA
17 8 (10.26%) Windows
18 7 (8.97%) ITIL Certification
18 7 (8.97%) Banking
18 7 (8.97%) Collaborative Working
19 6 (7.69%) Problem-Solving
19 6 (7.69%) Scrum

Service Manager Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.56%) SharePoint
Applications
1 12 (15.38%) Microsoft Office
2 4 (5.13%) Microsoft Excel
3 3 (3.85%) Microsoft PowerPoint
4 1 (1.28%) Microsoft Project
Business Applications
1 17 (21.79%) Dynamics CRM
2 1 (1.28%) Elite 3E
Cloud Services
1 6 (7.69%) SaaS
2 3 (3.85%) Office 365
3 2 (2.56%) Salesforce Service Cloud
3 2 (2.56%) Virtual Private Cloud
Communications & Networking
1 2 (2.56%) Firewall
2 1 (1.28%) LAN
2 1 (1.28%) Network Security
2 1 (1.28%) Skype
Database & Business Intelligence
1 1 (1.28%) SQL Server
General
1 31 (39.74%) Finance
2 7 (8.97%) Banking
3 5 (6.41%) Telecoms
4 4 (5.13%) Financial Institution
4 4 (5.13%) Law
4 4 (5.13%) Retail
5 2 (2.56%) Billing
5 2 (2.56%) Games
6 1 (1.28%) French Language
6 1 (1.28%) German Language
6 1 (1.28%) Legal
6 1 (1.28%) Marketing
6 1 (1.28%) Portuguese Language
6 1 (1.28%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (1.28%) HTML
Miscellaneous
1 21 (26.92%) Analytical Skills
2 18 (23.08%) Fintech
3 15 (19.23%) Blackberry
4 3 (3.85%) CMDB
4 3 (3.85%) Management Information System
5 2 (2.56%) Data Centre
5 2 (2.56%) FMCG
5 2 (2.56%) Foreign Exchange (FX)
5 2 (2.56%) Self-Motivation
5 2 (2.56%) User Experience
6 1 (1.28%) Computer Science
6 1 (1.28%) Robotics
6 1 (1.28%) Spread Betting
Operating Systems
1 8 (10.26%) Windows
2 4 (5.13%) Windows 7
3 3 (3.85%) Windows 10
3 3 (3.85%) Windows Server
4 1 (1.28%) Apple iOS
4 1 (1.28%) Windows 8
Processes & Methodologies
1 60 (76.92%) ITIL
2 36 (46.15%) Service Delivery
3 29 (37.18%) Service Management
4 26 (33.33%) Agile Software Development
4 26 (33.33%) Stakeholder Management
5 25 (32.05%) Project Management
6 19 (24.36%) CRM
7 16 (20.51%) Business Analysis
8 15 (19.23%) Artefact Management
8 15 (19.23%) Content Management
8 15 (19.23%) Data Architecture
8 15 (19.23%) Decision-Making
8 15 (19.23%) ITIL V3
9 7 (8.97%) Collaborative Working
10 6 (7.69%) Continuous Improvement
10 6 (7.69%) ITSM
10 6 (7.69%) Problem Management
10 6 (7.69%) Problem-Solving
10 6 (7.69%) Scrum
11 5 (6.41%) DevOps
Programming Languages
1 23 (29.49%) SQL
2 1 (1.28%) PowerShell
Qualifications
1 15 (19.23%) DBS Check
2 7 (8.97%) ITIL Certification
3 2 (2.56%) Degree
4 1 (1.28%) Computer Science Degree
4 1 (1.28%) Security Cleared
Quality Assurance & Compliance
1 20 (25.64%) QA
2 10 (12.82%) SLA
3 2 (2.56%) SEPA
System Software
1 4 (5.13%) Active Directory
2 1 (1.28%) XenApp
2 1 (1.28%) XenDesktop
Systems Management
1 1 (1.28%) SCCM
1 1 (1.28%) XenMobile
Vendors
1 25 (32.05%) Microsoft
2 4 (5.13%) Citrix
3 3 (3.85%) VMware
4 2 (2.56%) Remedy
4 2 (2.56%) Salesforce.com
5 1 (1.28%) Cisco
5 1 (1.28%) iManage