Period
to 23 February 2018

The median annual salary for a Service Manager was £60,000 in advertised job vacancies in the City of London during the 6 months to 23 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
Central London > City of London
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 255 249 266
Rank change year-on-year -6 +17 -18
Permanent jobs requiring a Service Manager 86 91 129
As % of all permanent IT jobs advertised in the City of London 0.80% 0.87% 0.92%
As % of the Job Titles category 0.84% 0.90% 0.96%
Number of salaries quoted 79 86 105
City of London median annual salary £60,000 £58,750 £52,500
Median salary % change year-on-year +2.13% +11.90% -4.55%
10th Percentile £41,250 £42,500 £40,100
90th Percentile £78,750 £75,000 £82,000
Central London median annual salary £57,500 £60,000 £50,000
% change year-on-year -4.17% +20.00% -9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,211 10,101 13,489
% of permanent IT jobs with a recognized job title 95.22% 96.62% 96.05%
Number of salaries quoted 9,108 9,217 11,943
City of London median annual salary £60,000 £57,500 £57,500
Median salary % change year-on-year +4.35% - +4.55%
10th Percentile £36,250 £33,750 £32,750
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

Service Manager
Job Vacancy Trend in the City of London

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Manager in the City of London

Service Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the City of London.

Salary trend for Service Manager in the City of London

Service Manager
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Manager in the City of London over the 6 months to 23 February 2018.

Salary histogram for Service Manager in the City of London

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 23 February 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Manager in the job title.

1 60 (69.77%) ITIL
2 30 (34.88%) Service Delivery
3 24 (27.91%) Service Management
4 22 (25.58%) Stakeholder Management
4 22 (25.58%) Microsoft
5 18 (20.93%) Windows
6 17 (19.77%) Finance
7 15 (17.44%) CRM
7 15 (17.44%) SLA
7 15 (17.44%) ITIL V3
8 14 (16.28%) Dynamics CRM
8 14 (16.28%) ITSM
9 13 (15.12%) Project Management
9 13 (15.12%) Agile Software Development
10 12 (13.95%) Change Management
10 12 (13.95%) Data Architecture
11 11 (12.79%) Artefact Management
11 11 (12.79%) Microsoft Office
11 11 (12.79%) Content Management
12 10 (11.63%) SQL
13 9 (10.47%) Incident Management
13 9 (10.47%) Degree
13 9 (10.47%) Windows Server
13 9 (10.47%) Office 365
14 8 (9.30%) Root Cause Analysis
14 8 (9.30%) Windows 7
14 8 (9.30%) SaaS
14 8 (9.30%) Line Management
14 8 (9.30%) Problem Management
14 8 (9.30%) Active Directory

Service Manager Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.65%) SharePoint
2 2 (2.33%) SharePoint 2010
2 2 (2.33%) SharePoint 2013
Applications
1 11 (12.79%) Microsoft Office
2 2 (2.33%) Microsoft Excel
2 2 (2.33%) Microsoft PowerPoint
3 1 (1.16%) Microsoft Project
Business Applications
1 14 (16.28%) Dynamics CRM
2 4 (4.65%) Remedy ITSM
Cloud Services
1 9 (10.47%) Office 365
2 8 (9.30%) SaaS
3 2 (2.33%) Virtual Private Cloud
4 1 (1.16%) PaaS
4 1 (1.16%) Salesforce Service Cloud
4 1 (1.16%) Slack
Communications & Networking
1 2 (2.33%) Firewall
1 2 (2.33%) Internet
1 2 (2.33%) Intranet
2 1 (1.16%) LAN
2 1 (1.16%) Skype
2 1 (1.16%) SMS
Database & Business Intelligence
1 4 (4.65%) QlikView
General
1 17 (19.77%) Finance
2 3 (3.49%) Banking
2 3 (3.49%) Law
2 3 (3.49%) Retail
3 2 (2.33%) Advertising
3 2 (2.33%) Back Office
3 2 (2.33%) Financial Institution
3 2 (2.33%) Legal
3 2 (2.33%) Marketing
4 1 (1.16%) Billing
4 1 (1.16%) Electronics
4 1 (1.16%) Investment Banking
4 1 (1.16%) Manufacturing
4 1 (1.16%) Spanish Language
4 1 (1.16%) Telecoms
Miscellaneous
1 6 (6.98%) Computer Science
1 6 (6.98%) User Experience
2 5 (5.81%) Analytical Skills
2 5 (5.81%) Data Centre
2 5 (5.81%) Fintech
3 3 (3.49%) Driving Licence
3 3 (3.49%) Management Information System
4 2 (2.33%) CMDB
4 2 (2.33%) FMCG
5 1 (1.16%) Bitcoin
5 1 (1.16%) Blackberry
5 1 (1.16%) Foreign Exchange (FX)
5 1 (1.16%) Mobile Payment
5 1 (1.16%) Reference Data
5 1 (1.16%) Smartphone
Operating Systems
1 18 (20.93%) Windows
2 9 (10.47%) Windows Server
3 8 (9.30%) Windows 7
4 6 (6.98%) Windows 10
5 1 (1.16%) Apple iOS
5 1 (1.16%) Windows Server 2008
5 1 (1.16%) Windows Server 2012
Processes & Methodologies
1 60 (69.77%) ITIL
2 30 (34.88%) Service Delivery
3 24 (27.91%) Service Management
4 22 (25.58%) Stakeholder Management
5 15 (17.44%) CRM
5 15 (17.44%) ITIL V3
6 14 (16.28%) ITSM
7 13 (15.12%) Agile Software Development
7 13 (15.12%) Project Management
8 12 (13.95%) Change Management
8 12 (13.95%) Data Architecture
9 11 (12.79%) Artefact Management
9 11 (12.79%) Content Management
10 9 (10.47%) Incident Management
11 8 (9.30%) Line Management
11 8 (9.30%) Problem Management
11 8 (9.30%) Root Cause Analysis
12 7 (8.14%) Continuous Improvement
12 7 (8.14%) Migration
12 7 (8.14%) People Management
Programming Languages
1 10 (11.63%) SQL
2 3 (3.49%) PowerShell
3 1 (1.16%) C
Qualifications
1 9 (10.47%) Degree
2 4 (4.65%) Computer Science Degree
2 4 (4.65%) ITIL Certification
3 3 (3.49%) CCNA
3 3 (3.49%) Cisco Certification
3 3 (3.49%) DBS Check
3 3 (3.49%) MCP
3 3 (3.49%) MCSE
3 3 (3.49%) Microsoft Certification
4 2 (2.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (17.44%) SLA
2 4 (4.65%) Data Quality
3 1 (1.16%) GDPR
3 1 (1.16%) ISO 22301
3 1 (1.16%) ISO/IEC 20000
3 1 (1.16%) ISO/IEC 27001
3 1 (1.16%) SEPA
System Software
1 8 (9.30%) Active Directory
Systems Management
1 2 (2.33%) SCCM
1 2 (2.33%) SCOM
1 2 (2.33%) WhatsUp Gold
Vendors
1 22 (25.58%) Microsoft
2 8 (9.30%) Citrix
3 6 (6.98%) Remedy
4 5 (5.81%) VMware
5 4 (4.65%) BMC
6 2 (2.33%) Cisco
6 2 (2.33%) Ivanti
6 2 (2.33%) ServiceNow
6 2 (2.33%) Snow
7 1 (1.16%) Adobe
7 1 (1.16%) Apple
7 1 (1.16%) Mitel
7 1 (1.16%) Salesforce.com
7 1 (1.16%) SAP
7 1 (1.16%) Wyse