The median annual salary for a 2nd Line Support Analyst was £24,000 in advertised job vacancies in the East Midlands during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / East Midlands
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 140 152 158
Rank change year-on-year +12 +6  
Permanent jobs requiring a 2nd Line Support Analyst 21 18 18
As % of all permanent IT jobs advertised in the East Midlands 0.72% 0.57% 0.53%
As % of the Job Titles category 0.74% 0.58% 0.55%
Number of salaries quoted 15 13 18
Median salary £24,000 £27,500 £25,500
Median salary % change year-on-year -12.72% +7.84%  
90% offered a salary of more than £22,500 £21,600 £23,200
10% offered a salary of more than £34,000 £40,000 £35,000
UK excluding London median salary £25,000 £26,500 £24,500
% change year-on-year -5.66% +8.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East Midlands
Permanent job vacancies with a job title containing a recognized job role 2836 3095 3291
As % of all permanent IT job vacancies advertised in the East Midlands 96.82% 97.36% 97.31%
Number of salaries quoted 2262 2477 2677
Median salary £37,500 £37,846 £39,000
Median salary % change year-on-year -0.91% -2.95%  
90% offered a salary of more than £23,000 £24,000 £23,000
10% offered a salary of more than £59,600 £50,000 £54,000
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the East Midlands

The job posting trend of jobs advertised in the East Midlands that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the East Midlands

2nd Line Support Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the East Midlands.

Salary trend for 2nd Line Support Analyst in the East Midlands

2nd Line Support Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the East Midlands region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +22 11 £26,500 -33.75%
Leicestershire +3 10 £24,000 +10.34%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 30 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 2nd Line Support Analyst in the job title.

1 31 (83.78%) Windows
2 24 (64.86%) Microsoft
3 17 (45.95%) Windows Server
4 15 (40.54%) Citrix
5 14 (37.84%) SQL
6 13 (35.14%) VMware
6 13 (35.14%) Windows 7
7 9 (24.32%) MS Excel
8 8 (21.62%) MS Exchange
8 8 (21.62%) Linux
9 7 (18.92%) MS Office
9 7 (18.92%) ITIL
9 7 (18.92%) Disaster Recovery
9 7 (18.92%) vSphere
10 6 (16.22%) Server Virtualisation
10 6 (16.22%) Windows 8
10 6 (16.22%) Data ONTAP
10 6 (16.22%) Windows 10
10 6 (16.22%) Amazon AWS
10 6 (16.22%) Ansible
10 6 (16.22%) Mentoring
10 6 (16.22%) Cloud Computing
10 6 (16.22%) Hyper-V
10 6 (16.22%) VMware Infrastructure
10 6 (16.22%) PowerShell
10 6 (16.22%) Windows Server 2008
10 6 (16.22%) Wireless
10 6 (16.22%) MySQL
10 6 (16.22%) Apache
10 6 (16.22%) Tomcat

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (21.62%) MS Exchange
2 6 (16.22%) Apache
2 6 (16.22%) Tomcat
3 5 (13.51%) Exchange Server 2010
4 2 (5.41%) Exchange Server 2013
Applications
1 9 (24.32%) MS Excel
2 7 (18.92%) MS Office
Business Applications
1 2 (5.41%) Dynamics NAV
2 1 (2.70%) Dynamics CRM
2 1 (2.70%) Northgate Housing
Cloud Services
1 6 (16.22%) Amazon AWS
1 6 (16.22%) Cloud Computing
2 5 (13.51%) Office 365
3 3 (8.11%) Microsoft Azure
Communications & Networking
1 6 (16.22%) SAN
1 6 (16.22%) Wireless
2 4 (10.81%) LAN
2 4 (10.81%) WAN
3 3 (8.11%) Firewall
4 2 (5.41%) Remote Desktop
4 2 (5.41%) TCP/IP
5 1 (2.70%) DHCP
5 1 (2.70%) DNS
5 1 (2.70%) MPLS
5 1 (2.70%) VoIP
Database & Business Intelligence
1 6 (16.22%) MySQL
2 5 (13.51%) SQL Server
3 2 (5.41%) SQL Server 2008
General
1 3 (8.11%) Legal
2 2 (5.41%) Automotive
2 2 (5.41%) Finance
2 2 (5.41%) Manufacturing
3 1 (2.70%) Back Office
3 1 (2.70%) Retail
Miscellaneous
1 4 (10.81%) iPad
2 3 (8.11%) Computer Science
3 2 (5.41%) Data Centre
3 2 (5.41%) iPhone
4 1 (2.70%) Distributed Denial-of-Service
Operating Systems
1 31 (83.78%) Windows
2 17 (45.95%) Windows Server
3 13 (35.14%) Windows 7
4 8 (21.62%) Linux
5 6 (16.22%) Data ONTAP
5 6 (16.22%) Windows 10
5 6 (16.22%) Windows 8
5 6 (16.22%) Windows Server 2008
6 5 (13.51%) Unix
7 2 (5.41%) Android
Processes & Methodologies
1 7 (18.92%) Disaster Recovery
1 7 (18.92%) ITIL
2 6 (16.22%) Mentoring
2 6 (16.22%) Server Virtualisation
3 4 (10.81%) Incident Management
4 3 (8.11%) Case Management
4 3 (8.11%) Document Management
4 3 (8.11%) Manual Testing
4 3 (8.11%) Software Testing
4 3 (8.11%) User Acceptance Testing
5 2 (5.41%) Change Management
5 2 (5.41%) ERP
5 2 (5.41%) ITSM
5 2 (5.41%) Migration
5 2 (5.41%) Mobile Device Management
6 1 (2.70%) Capacity Management
6 1 (2.70%) Coaching
6 1 (2.70%) CRM
6 1 (2.70%) ITIL V3
6 1 (2.70%) Risk Management
Programming Languages
1 14 (37.84%) SQL
2 6 (16.22%) PowerShell
3 1 (2.70%) PL/SQL
Qualifications
1 3 (8.11%) Degree
2 2 (5.41%) ITIL Certification
Quality Assurance & Compliance
1 5 (13.51%) SLA
System Software
1 7 (18.92%) vSphere
2 6 (16.22%) Hyper-V
2 6 (16.22%) VMware Infrastructure
3 4 (10.81%) Active Directory
Systems Management
1 6 (16.22%) Ansible
2 1 (2.70%) SCCM
Vendors
1 24 (64.86%) Microsoft
2 15 (40.54%) Citrix
3 13 (35.14%) VMware
4 6 (16.22%) NetApp
5 3 (8.11%) Motorola
6 2 (5.41%) Cisco
6 2 (5.41%) Computacenter
6 2 (5.41%) SonicWALL
7 1 (2.70%) CheckPoint
7 1 (2.70%) CommVault
7 1 (2.70%) Dell
7 1 (2.70%) HP
7 1 (2.70%) Juniper
7 1 (2.70%) Mitel
7 1 (2.70%) Northgate
Nottingham, Nottinghamshire
Oscar
Salary: £20000 - £26000 per annum
Posted: Yesterday