Period
to 23 November 2017

The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies in the East Midlands during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > East Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 201 234 242
Rank change year-on-year +33 +8 -19
Permanent jobs requiring a 2nd Line Support Analyst 28 27 33
As % of all permanent IT jobs advertised in the East Midlands 0.53% 0.41% 0.44%
As % of the Job Titles category 0.55% 0.42% 0.46%
Number of salaries quoted 31 21 32
East Midlands median annual salary £27,500 £25,500 £23,000
Median salary % change year-on-year +7.84% +10.87% -
10th Percentile £24,000 £21,250 £18,750
90th Percentile £35,000 £33,000 £32,000
England median annual salary £27,500 £27,000 £27,000
% change year-on-year +1.85% - +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 5115 6414 7248
% of permanent IT jobs with a recognized job title 97.28% 97.69% 97.54%
Number of salaries quoted 4268 5081 5877
East Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £24,000 £22,500
90th Percentile £61,250 £61,250 £57,600
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

2nd Line Support Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for 2nd Line Support Analyst in the East Midlands

2nd Line Support Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the East Midlands.

Salary trend for 2nd Line Support Analyst in the East Midlands

2nd Line Support Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing 2nd Line Support Analyst in the East Midlands over the 6 months to 23 November 2017.

Salary histogram for 2nd Line Support Analyst in the East Midlands

2nd Line Support Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the East Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire +27 13 £29,000 +24.73% 1
Nottinghamshire +9 8 £29,000 +20.83% 1
Northamptonshire +17 5 £29,500 +15.69%
Derbyshire 0 4 £29,000 +20.83%
Lincolnshire - 1 £25,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 23 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 2nd Line Support Analyst in the job title.

1 23 (82.14%) Windows
2 20 (71.43%) Windows Server
3 18 (64.29%) Microsoft
4 15 (53.57%) Windows 7
5 12 (42.86%) Windows 10
5 12 (42.86%) Microsoft Office
6 10 (35.71%) SQL
7 9 (32.14%) Active Directory
7 9 (32.14%) Manual Testing
7 9 (32.14%) Windows Server 2008
7 9 (32.14%) Windows 8
8 5 (17.86%) Oracle
8 5 (17.86%) Linux
9 4 (14.29%) VMware Infrastructure
9 4 (14.29%) Citrix
9 4 (14.29%) Microsoft Certification
9 4 (14.29%) VMware
10 3 (10.71%) Cisco
10 3 (10.71%) Disaster Recovery
10 3 (10.71%) Firewall
10 3 (10.71%) Retail
10 3 (10.71%) SAN
10 3 (10.71%) NetApp
10 3 (10.71%) Apache
10 3 (10.71%) Tomcat
10 3 (10.71%) ITIL
10 3 (10.71%) MySQL
10 3 (10.71%) Server Virtualisation
10 3 (10.71%) Data ONTAP
10 3 (10.71%) Multichannel Retail

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.71%) Apache
1 3 (10.71%) Tomcat
2 2 (7.14%) Exchange Server 2013
3 1 (3.57%) Confluence
3 1 (3.57%) Exchange Server 2007
3 1 (3.57%) JBoss
3 1 (3.57%) MS Exchange
Applications
1 12 (42.86%) Microsoft Office
2 1 (3.57%) Microsoft Excel
Cloud Services
1 3 (10.71%) Amazon AWS
1 3 (10.71%) Cloud Computing
1 3 (10.71%) Office 365
2 1 (3.57%) SaaS
Communications & Networking
1 3 (10.71%) Firewall
1 3 (10.71%) SAN
2 2 (7.14%) Cisco IOS
3 1 (3.57%) DHCP
3 1 (3.57%) DNS
3 1 (3.57%) LAN
3 1 (3.57%) TCP/IP
3 1 (3.57%) VoIP
3 1 (3.57%) VPN
3 1 (3.57%) WAN
Database & Business Intelligence
1 3 (10.71%) MySQL
2 1 (3.57%) Oracle Database
Development Applications
1 1 (3.57%) JIRA
General
1 3 (10.71%) Retail
2 1 (3.57%) Finance
Miscellaneous
1 2 (7.14%) Analytical Skills
2 1 (3.57%) CCTV
2 1 (3.57%) Computer Science
2 1 (3.57%) iPad
Operating Systems
1 23 (82.14%) Windows
2 20 (71.43%) Windows Server
3 15 (53.57%) Windows 7
4 12 (42.86%) Windows 10
5 9 (32.14%) Windows 8
5 9 (32.14%) Windows Server 2008
6 5 (17.86%) Linux
7 3 (10.71%) Data ONTAP
8 2 (7.14%) Windows Server 2012
9 1 (3.57%) Unix
9 1 (3.57%) Windows XP
Processes & Methodologies
1 9 (32.14%) Manual Testing
2 3 (10.71%) Disaster Recovery
2 3 (10.71%) ITIL
2 3 (10.71%) Mentoring
2 3 (10.71%) Multichannel Retail
2 3 (10.71%) Server Virtualisation
3 2 (7.14%) Business Intelligence
3 2 (7.14%) ERP
4 1 (3.57%) Analytics
4 1 (3.57%) Case Management
4 1 (3.57%) Change Management
4 1 (3.57%) Software Deployment
Programming Languages
1 10 (35.71%) SQL
2 3 (10.71%) PowerShell
Qualifications
1 4 (14.29%) Microsoft Certification
2 2 (7.14%) ITIL Foundation Certificate
System Software
1 9 (32.14%) Active Directory
2 4 (14.29%) VMware Infrastructure
3 3 (10.71%) Hyper-V
3 3 (10.71%) vSphere
4 1 (3.57%) Terminal Services
Systems Management
1 3 (10.71%) Ansible
2 1 (3.57%) Norton AntiVirus
Vendors
1 18 (64.29%) Microsoft
2 5 (17.86%) Oracle
3 4 (14.29%) Citrix
3 4 (14.29%) VMware
4 3 (10.71%) Cisco
4 3 (10.71%) NetApp
5 2 (7.14%) Apple
5 2 (7.14%) McAfee
5 2 (7.14%) SAP
5 2 (7.14%) Workday
6 1 (3.57%) Juniper
6 1 (3.57%) Mitel
6 1 (3.57%) Salesforce.com
6 1 (3.57%) ServiceNow
6 1 (3.57%) Symantec