Period
to 13 December 2017

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 13 December 2017 with a comparison to the same period in the previous 2 years.

Incident Management
England > East of England
6 months to
13 Dec 2017
Same period 2016 Same period 2015
Rank 216 142 164
Rank change year-on-year -74 +22 +3
Permanent jobs citing Incident Management 146 274 269
As % of all permanent IT jobs advertised in the East of England 1.20% 2.10% 1.78%
As % of the Processes & Methodologies category 1.36% 2.37% 2.04%
Number of salaries quoted 120 227 192
East of England median annual salary £37,500 £40,000 £38,500
Median salary % change year-on-year -6.25% +3.90% -8.33%
10th Percentile £25,000 £26,500 £21,250
90th Percentile £54,000 £57,500 £63,625
England median annual salary £45,000 £44,000 £43,000
% change year-on-year +2.27% +2.33% +1.18%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10708 11576 13211
As % of all permanent IT jobs advertised in the East of England 88.18% 88.81% 87.51%
Number of salaries quoted 8675 9525 10874
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +2.27%
10th Percentile £27,500 £27,500 £26,250
90th Percentile £70,000 £70,000 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Incident Management
Job Vacancy Trend in the East of England

Job postings citing Incident Management as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Incident Management in the East of England

Incident Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the East of England.

Salary trend for Incident Management in the East of England

Incident Management
Salary Histogram in the East of England

The salary distribution of IT jobs citing Incident Management in the East of England over the 6 months to 13 December 2017.

Salary histogram for Incident Management in the East of England

Incident Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the East of England region over the 6 months to 13 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -52 59 £42,500 -5.56% 8
Cambridgeshire -48 34 £30,000 -27.71% 5
Bedfordshire +40 26 £30,000 -7.69% 1
Essex -23 16 £37,500 +1.35% 2
Suffolk +19 10 £30,000 +7.14%
Norfolk +15 1 £42,500 +63.46%
Incident Management
England

For the 6 months to 13 December 2017, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Incident Management.

1 77 (52.74%) ITIL
2 42 (28.77%) Problem Management
3 32 (21.92%) Change Management
3 32 (21.92%) SLA
4 30 (20.55%) Microsoft
5 29 (19.86%) Windows
6 28 (19.18%) Service Delivery
7 27 (18.49%) Cisco
7 27 (18.49%) Active Directory
8 22 (15.07%) Analytical Skills
9 20 (13.70%) ITIL Certification
9 20 (13.70%) Windows Server
10 19 (13.01%) Oracle
10 19 (13.01%) Firewall
11 18 (12.33%) Finance
12 17 (11.64%) SQL
12 17 (11.64%) Security Cleared
12 17 (11.64%) Retail
12 17 (11.64%) Office 365
13 16 (10.96%) Security Operations
13 16 (10.96%) SC Cleared
13 16 (10.96%) Cisco ASA
13 16 (10.96%) Windows Server 2008
13 16 (10.96%) CISSP
13 16 (10.96%) Cisco Certification
13 16 (10.96%) Service Management
13 16 (10.96%) Project Management
14 15 (10.27%) Windows 7
15 14 (9.59%) F5
15 14 (9.59%) ITIL V3

Incident Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (8.90%) MS Exchange
2 4 (2.74%) Exchange Server 2013
3 3 (2.05%) Apache
3 3 (2.05%) Skype for Business
3 3 (2.05%) Tomcat
4 2 (1.37%) BizTalk Server
4 2 (1.37%) SharePoint
5 1 (0.68%) Confluence
5 1 (0.68%) Exchange Server 2010
5 1 (0.68%) IIS
Applications
1 10 (6.85%) Microsoft Office
2 3 (2.05%) Microsoft Excel
3 1 (0.68%) Microsoft PowerPoint
Business Applications
1 5 (3.42%) JDE EnterpriseOne
1 5 (3.42%) SAP R/3
2 3 (2.05%) Payment Gateway
2 3 (2.05%) SAP CO
2 3 (2.05%) SAP FI
2 3 (2.05%) SAP FI/CO
2 3 (2.05%) SAP FI-AP
3 2 (1.37%) Dynamics CRM
3 2 (1.37%) Oracle CRM
3 2 (1.37%) Remedy ITSM
4 1 (0.68%) SAP MM
Cloud Services
1 17 (11.64%) Office 365
2 10 (6.85%) Google Cloud Platform
3 2 (1.37%) Microsoft Azure
4 1 (0.68%) Amazon AWS
4 1 (0.68%) Amazon CloudWatch
4 1 (0.68%) AWS CloudTrail
Communications & Networking
1 19 (13.01%) Firewall
2 16 (10.96%) Cisco ASA
3 12 (8.22%) LAN
3 12 (8.22%) WAN
4 10 (6.85%) Network Security
5 8 (5.48%) Cisco Nexus
6 7 (4.79%) TACACS
7 6 (4.11%) BIG-IP
7 6 (4.11%) F5 BIG-IP LTM
8 5 (3.42%) TCP/IP
8 5 (3.42%) VPN
9 2 (1.37%) BGP
9 2 (1.37%) Cisco IOS
9 2 (1.37%) EIGRP
9 2 (1.37%) MPLS
9 2 (1.37%) OSPF
9 2 (1.37%) Skype
9 2 (1.37%) Spanning Tree
9 2 (1.37%) SS7
9 2 (1.37%) SSL
Database & Business Intelligence
1 10 (6.85%) SQL Server
2 9 (6.16%) Oracle Database
3 6 (4.11%) MySQL
4 5 (3.42%) MongoDB
4 5 (3.42%) OLAP
4 5 (3.42%) OLTP
4 5 (3.42%) Oracle Exadata
4 5 (3.42%) Oracle OLAP
5 4 (2.74%) Relational Database
6 2 (1.37%) SQL Server 2008
6 2 (1.37%) SQLPlus
7 1 (0.68%) Oracle Database 10g
7 1 (0.68%) Oracle Database 11g
7 1 (0.68%) RDBMS
7 1 (0.68%) SQL Server 2005
7 1 (0.68%) SQL Server 2012
Development Applications
1 2 (1.37%) JIRA
1 2 (1.37%) Toad
2 1 (0.68%) Jenkins
General
1 18 (12.33%) Finance
2 17 (11.64%) Retail
3 3 (2.05%) Manufacturing
3 3 (2.05%) Marketing
4 1 (0.68%) Aerospace
4 1 (0.68%) Electronics
4 1 (0.68%) Local Government
4 1 (0.68%) Telecoms
Job Titles
1 45 (30.82%) Analyst
2 21 (14.38%) Incident Manager
2 21 (14.38%) Support Engineer
3 19 (13.01%) Major Incident Manager
3 19 (13.01%) Security Analyst
4 14 (9.59%) 2nd Line Support
5 13 (8.90%) 2nd Line Engineer
6 12 (8.22%) IT Support
7 11 (7.53%) Applications Support
8 10 (6.85%) 2nd Line Support Engineer
8 10 (6.85%) IT Engineer
8 10 (6.85%) IT Support Engineer
9 9 (6.16%) Senior Analyst
9 9 (6.16%) Service Analyst
10 8 (5.48%) Information Analyst
10 8 (5.48%) Information Security Analyst
10 8 (5.48%) Network Engineer
11 7 (4.79%) Service Desk Analyst
11 7 (4.79%) Support Analyst
11 7 (4.79%) Team Leader
Libraries, Frameworks & Software Standards
1 6 (4.11%) .NET
2 3 (2.05%) J2EE
3 2 (1.37%) Web Services
4 1 (0.68%) LAMP
4 1 (0.68%) SAP PI
4 1 (0.68%) XMPP
Miscellaneous
1 22 (15.07%) Analytical Skills
2 13 (8.90%) Data Centre
3 12 (8.22%) Management Information System
4 10 (6.85%) Computer Science
5 5 (3.42%) Fintech
5 5 (3.42%) Foreign Exchange (FX)
6 3 (2.05%) Client/Server
6 3 (2.05%) Cyberthreat
6 3 (2.05%) EPoS
7 2 (1.37%) Replication
7 2 (1.37%) Virtual Team
8 1 (0.68%) Distributed Denial-of-Service
8 1 (0.68%) Security Operations Centre
8 1 (0.68%) User Experience
Operating Systems
1 29 (19.86%) Windows
2 20 (13.70%) Windows Server
3 16 (10.96%) Windows Server 2008
4 15 (10.27%) Windows 7
5 9 (6.16%) Linux
6 5 (3.42%) HPUX
6 5 (3.42%) Solaris
6 5 (3.42%) Unix
6 5 (3.42%) Windows 10
7 3 (2.05%) Windows Server 2012
8 1 (0.68%) Red Hat Enterprise Linux
Processes & Methodologies
1 77 (52.74%) ITIL
2 42 (28.77%) Problem Management
3 32 (21.92%) Change Management
4 28 (19.18%) Service Delivery
5 16 (10.96%) Project Management
5 16 (10.96%) Security Operations
5 16 (10.96%) Service Management
6 14 (9.59%) ITIL V3
7 13 (8.90%) Trend Analysis
8 12 (8.22%) Information Security
9 11 (7.53%) Continuous Improvement
9 11 (7.53%) Ethical Hacking
9 11 (7.53%) ITSM
9 11 (7.53%) Mentoring
9 11 (7.53%) Time Management
10 10 (6.85%) SIEM
11 9 (6.16%) Cybersecurity
11 9 (6.16%) Line Management
12 8 (5.48%) Analytics
12 8 (5.48%) Service Design
Programming Languages
1 17 (11.64%) SQL
2 10 (6.85%) PL/SQL
3 9 (6.16%) Java
4 5 (3.42%) C#
4 5 (3.42%) T-SQL
5 3 (2.05%) ABAP
5 3 (2.05%) C
5 3 (2.05%) Shell Script
6 2 (1.37%) PHP
6 2 (1.37%) PowerShell
7 1 (0.68%) Bash Shell
7 1 (0.68%) JavaScript
7 1 (0.68%) Perl
7 1 (0.68%) Python
7 1 (0.68%) VBScript
Qualifications
1 20 (13.70%) ITIL Certification
2 17 (11.64%) Security Cleared
3 16 (10.96%) Cisco Certification
3 16 (10.96%) CISSP
3 16 (10.96%) SC Cleared
4 13 (8.90%) Degree
5 7 (4.79%) CCNP
6 6 (4.11%) CCSA
6 6 (4.11%) CEH
6 6 (4.11%) CISM
6 6 (4.11%) GCIH
6 6 (4.11%) GIAC
7 5 (3.42%) Oracle Certification
7 5 (3.42%) SSCP
8 4 (2.74%) Microsoft Certification
9 3 (2.05%) ISEB
10 2 (1.37%) BPSS Clearance
10 2 (1.37%) CCNA
10 2 (1.37%) CCSE
10 2 (1.37%) MCP
Quality Assurance & Compliance
1 32 (21.92%) SLA
2 10 (6.85%) ISO/IEC 27001
3 9 (6.16%) QA
4 4 (2.74%) PCI DSS
5 3 (2.05%) COBIT
6 2 (1.37%) GDPR
7 1 (0.68%) Sarbanes-Oxley
System Software
1 27 (18.49%) Active Directory
2 6 (4.11%) ProxySG
3 5 (3.42%) NFS
3 5 (3.42%) Oracle RAC
4 2 (1.37%) Hyper-V
5 1 (0.68%) vCloud
5 1 (0.68%) Virtual Servers
5 1 (0.68%) VMware Infrastructure
5 1 (0.68%) vSphere
Systems Management
1 1 (0.68%) Opscode Chef
1 1 (0.68%) Puppet
1 1 (0.68%) SCOM
Vendors
1 30 (20.55%) Microsoft
2 27 (18.49%) Cisco
3 19 (13.01%) Oracle
4 14 (9.59%) Citrix
4 14 (9.59%) F5
5 12 (8.22%) Blue Coat
5 12 (8.22%) CheckPoint
6 11 (7.53%) SAP
7 10 (6.85%) Google
7 10 (6.85%) Remedy
8 6 (4.11%) Juniper
9 4 (2.74%) HP
10 3 (2.05%) WorldPay
11 2 (1.37%) Bomgar
11 2 (1.37%) Fortinet
11 2 (1.37%) NetApp
11 2 (1.37%) VMware
12 1 (0.68%) arcserve
12 1 (0.68%) Forcepoint
12 1 (0.68%) ILOG