Period
to 17 October 2018

The median annual salary for a Service Manager was £50,000 in advertised job vacancies in England during the 6 months to 17 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK > England
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 375 328 326
Rank change year-on-year -47 -2 -60
Permanent jobs requiring a Service Manager 1,274 1,681 1,805
As % of all permanent IT jobs advertised in England 0.83% 1.02% 1.00%
As % of the Job Titles category 0.87% 1.07% 1.03%
Number of salaries quoted 915 1,211 1,416
England median annual salary £50,000 £52,500 £50,000
Median salary % change year-on-year -4.76% +5.00% -3.85%
10th Percentile £36,250 £35,000 £34,875
90th Percentile £75,000 £74,750 £70,000
UK median annual salary £50,000 £50,000 £50,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 147,097 157,575 174,804
% of permanent IT jobs with a recognized job title 96.00% 95.90% 96.57%
Number of salaries quoted 119,487 127,172 147,944
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £80,000 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in England.

Salary trend for Service Manager in England

Service Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Manager in England over the 6 months to 17 October 2018.

Salary histogram for Service Manager in England

Service Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the England region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -143 375 £55,000 -5.17% 50
South East +9 276 £47,500 - 25
North of England +31 243 £47,500 +14.46% 26
Midlands +9 177 £47,500 - 25
North West +7 139 £50,000 +17.65% 15
West Midlands +12 137 £47,500 -1.42% 17
South West +19 106 £50,000 +11.11% 21
East of England +24 91 £60,000 +22.45% 13
Yorkshire +35 88 £44,467 +7.15% 8
East Midlands -16 40 £45,000 -5.26% 8
North East -14 16 £49,248 +15.88% 3
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 October 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Manager in the job title.

1 870 (68.29%) ITIL
2 683 (53.61%) Service Delivery
3 480 (37.68%) Service Management
4 368 (28.89%) SLA
5 337 (26.45%) Finance
6 253 (19.86%) Stakeholder Management
7 237 (18.60%) ITSM
8 197 (15.46%) Agile Software Development
9 185 (14.52%) Problem Management
9 185 (14.52%) ITIL V3
10 176 (13.81%) Incident Management
11 174 (13.66%) Microsoft
12 172 (13.50%) Analytical Skills
13 171 (13.42%) Project Management
14 157 (12.32%) Service Delivery Management
15 139 (10.91%) ITIL Certification
16 134 (10.52%) Windows
17 127 (9.97%) Microsoft Excel
17 127 (9.97%) Problem-Solving
18 122 (9.58%) Mentoring
19 117 (9.18%) Continuous Improvement
20 116 (9.11%) Change Management
21 115 (9.03%) Coaching
21 115 (9.03%) Service Design
22 106 (8.32%) Microsoft PowerPoint
23 101 (7.93%) People Management
24 99 (7.77%) Line Management
25 94 (7.38%) Data Centre
26 90 (7.06%) Degree
27 88 (6.91%) Performance Management

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (2.43%) CMS
2 28 (2.20%) MS Exchange
3 20 (1.57%) WordPress
4 15 (1.18%) SharePoint
5 10 (0.78%) Skype for Business
6 7 (0.55%) Confluence
6 7 (0.55%) Exchange Server 2010
6 7 (0.55%) Exchange Server 2013
7 6 (0.47%) Drupal
8 4 (0.31%) OpenStack
9 3 (0.24%) Apache
10 2 (0.16%) Blackberry Enterprise Server
10 2 (0.16%) Exchange Server 2003
10 2 (0.16%) SharePoint 2013
11 1 (0.078%) Elasticsearch
11 1 (0.078%) IIS
11 1 (0.078%) MQSeries
11 1 (0.078%) nginx
11 1 (0.078%) Sitefinity
11 1 (0.078%) WebSphere
Applications
1 127 (9.97%) Microsoft Excel
2 106 (8.32%) Microsoft PowerPoint
3 79 (6.20%) Microsoft Office
4 10 (0.78%) MS Visio
5 8 (0.63%) Microsoft Project
6 1 (0.078%) Chatbot
6 1 (0.078%) HipChat
Business Applications
1 11 (0.86%) Dynamics AX
2 6 (0.47%) Oracle Applications
2 6 (0.47%) Remedy ITSM
3 4 (0.31%) Oracle Assets
3 4 (0.31%) Oracle Cash Management
3 4 (0.31%) Oracle EBS
3 4 (0.31%) Oracle EBS R12
3 4 (0.31%) Oracle Financials
3 4 (0.31%) Oracle General Ledger
3 4 (0.31%) Oracle Payables
3 4 (0.31%) Oracle Receivables
4 3 (0.24%) NetSuite
4 3 (0.24%) Oracle ERP
4 3 (0.24%) SystmOne
5 2 (0.16%) assyst
5 2 (0.16%) Carpe Diem
5 2 (0.16%) Dynamics CRM
5 2 (0.16%) SAP ERP
5 2 (0.16%) Teamcenter
6 1 (0.078%) Elite 3E
Cloud Services
1 72 (5.65%) Office 365
2 50 (3.92%) SaaS
3 47 (3.69%) Microsoft Azure
4 42 (3.30%) Amazon AWS
5 13 (1.02%) IaaS
6 11 (0.86%) Cloud Computing
7 9 (0.71%) Google Cloud Platform
7 9 (0.71%) PaaS
8 8 (0.63%) Dynamics 365
9 6 (0.47%) Amazon CloudWatch
9 6 (0.47%) AWS CloudFormation
9 6 (0.47%) AWS Elastic Beanstalk
10 5 (0.39%) Google Analytics
11 4 (0.31%) Route 53
12 3 (0.24%) Azure Active Directory
12 3 (0.24%) G Suite
12 3 (0.24%) OneDrive
12 3 (0.24%) Yammer
13 2 (0.16%) CloudFront
13 2 (0.16%) Virtual Private Cloud
Communications & Networking
1 30 (2.35%) LAN
2 25 (1.96%) WAN
3 20 (1.57%) SMS
4 19 (1.49%) Skype
5 14 (1.10%) Internet
6 12 (0.94%) Wi-Fi
7 10 (0.78%) TCP/IP
8 9 (0.71%) Firewall
8 9 (0.71%) Network Security
8 9 (0.71%) VoIP
9 7 (0.55%) DNS
9 7 (0.55%) MPLS
9 7 (0.55%) SAN
10 6 (0.47%) Ethernet
11 5 (0.39%) DHCP
11 5 (0.39%) MVNO
11 5 (0.39%) SNMP
12 3 (0.24%) Broadband
12 3 (0.24%) Unified Communications
12 3 (0.24%) WLAN
Database & Business Intelligence
1 30 (2.35%) SQL Server
2 9 (0.71%) MySQL
3 6 (0.47%) Data Warehouse
3 6 (0.47%) PostgreSQL
4 5 (0.39%) GIS
5 3 (0.24%) Big Data
5 3 (0.24%) Relational Database
6 2 (0.16%) Amazon RDS
6 2 (0.16%) Electronic Patient Records
6 2 (0.16%) Hadoop
6 2 (0.16%) QlikView
6 2 (0.16%) Text Mining
7 1 (0.078%) BusinessObjects
7 1 (0.078%) Data Mining
7 1 (0.078%) MS Access
7 1 (0.078%) Power BI
7 1 (0.078%) RDBMS
7 1 (0.078%) SQL Server Analysis Services
7 1 (0.078%) SQL Server Integration Services
7 1 (0.078%) SQL Server Reporting Services
Development Applications
1 19 (1.49%) JIRA
2 4 (0.31%) Team Foundation Server
2 4 (0.31%) Visual Studio Team System
3 1 (0.078%) Git (software)
3 1 (0.078%) GitLab
3 1 (0.078%) Hudson
3 1 (0.078%) Jenkins
General
1 337 (26.45%) Finance
2 78 (6.12%) Retail
3 68 (5.34%) Banking
4 50 (3.92%) Telecoms
5 41 (3.22%) Marketing
6 37 (2.90%) Investment Banking
6 37 (2.90%) Law
6 37 (2.90%) Legal
7 15 (1.18%) Advertising
8 11 (0.86%) Games
9 10 (0.78%) Local Government
10 9 (0.71%) Billing
10 9 (0.71%) Publishing
11 7 (0.55%) Automotive
11 7 (0.55%) Financial Institution
11 7 (0.55%) Military
12 5 (0.39%) Back Office
12 5 (0.39%) Pharmaceutical
13 3 (0.24%) Manufacturing
14 2 (0.16%) Aerospace
Libraries, Frameworks & Software Standards
1 25 (1.96%) HTML
2 11 (0.86%) CSS
2 11 (0.86%) Flash
3 10 (0.78%) Middleware
3 10 (0.78%) Web Services
4 7 (0.55%) Ajax
4 7 (0.55%) LAMP
5 5 (0.39%) .NET
6 4 (0.31%) Oracle Fusion
7 2 (0.16%) SAP PI
7 2 (0.16%) Software Packaging
8 1 (0.078%) EDI
8 1 (0.078%) REST
Miscellaneous
1 172 (13.50%) Analytical Skills
2 94 (7.38%) Data Centre
3 55 (4.32%) Management Information System
4 48 (3.77%) User Experience
5 46 (3.61%) Virtual Team
6 44 (3.45%) Self-Motivation
7 23 (1.81%) Fintech
8 22 (1.73%) Blackberry
8 22 (1.73%) Social Media
9 18 (1.41%) Fat Client
9 18 (1.41%) Thin Client
10 14 (1.10%) Driving Licence
11 12 (0.94%) Mainframe
11 12 (0.94%) Public Cloud
12 11 (0.86%) CMDB
13 10 (0.78%) Computer Science
13 10 (0.78%) Mobile App
13 10 (0.78%) NHS
14 9 (0.71%) iPad
14 9 (0.71%) iPhone
Operating Systems
1 134 (10.52%) Windows
2 74 (5.81%) Windows Server
3 36 (2.83%) Windows 10
4 30 (2.35%) Windows 7
5 21 (1.65%) Linux
6 19 (1.49%) Windows Server 2012
7 12 (0.94%) Apple iOS
7 12 (0.94%) Windows 8
8 9 (0.71%) Windows Server 2008
9 8 (0.63%) Unix
10 7 (0.55%) Ubuntu
11 6 (0.47%) Debian
12 2 (0.16%) Mac OS
12 2 (0.16%) Solaris
12 2 (0.16%) Windows Server 2003
13 1 (0.078%) Android
13 1 (0.078%) CentOS
13 1 (0.078%) Mac OS X
13 1 (0.078%) Mac OS X Server
13 1 (0.078%) Red Hat Enterprise Linux
Processes & Methodologies
1 870 (68.29%) ITIL
2 683 (53.61%) Service Delivery
3 480 (37.68%) Service Management
4 253 (19.86%) Stakeholder Management
5 237 (18.60%) ITSM
6 197 (15.46%) Agile Software Development
7 185 (14.52%) ITIL V3
7 185 (14.52%) Problem Management
8 176 (13.81%) Incident Management
9 171 (13.42%) Project Management
10 157 (12.32%) Service Delivery Management
11 127 (9.97%) Problem-Solving
12 122 (9.58%) Mentoring
13 117 (9.18%) Continuous Improvement
14 116 (9.11%) Change Management
15 115 (9.03%) Coaching
15 115 (9.03%) Service Design
16 101 (7.93%) People Management
17 99 (7.77%) Line Management
18 88 (6.91%) Performance Management
Programming Languages
1 27 (2.12%) C
1 27 (2.12%) SQL
2 14 (1.10%) Python
3 8 (0.63%) JavaScript
4 7 (0.55%) C++
4 7 (0.55%) PHP
4 7 (0.55%) PowerShell
5 4 (0.31%) Bash Shell
5 4 (0.31%) Java
6 1 (0.078%) Lingo
6 1 (0.078%) Scala
6 1 (0.078%) VBA
Qualifications
1 139 (10.91%) ITIL Certification
2 90 (7.06%) Degree
3 49 (3.85%) ISEB
4 48 (3.77%) Security Cleared
5 38 (2.98%) SC Cleared
6 19 (1.49%) ITIL Foundation Certificate
7 12 (0.94%) DBS Check
7 12 (0.94%) MBA
8 9 (0.71%) Microsoft Certification
9 8 (0.63%) PMI Certification
10 7 (0.55%) PMP
11 6 (0.47%) DV Cleared
11 6 (0.47%) PRINCE2 Practitioner
12 5 (0.39%) Master's Degree
12 5 (0.39%) MCSE
13 4 (0.31%) APMP
13 4 (0.31%) Computer Science Degree
13 4 (0.31%) PRINCE2 Certification
13 4 (0.31%) Six Sigma Green Belt
14 3 (0.24%) CISSP
Quality Assurance & Compliance
1 368 (28.89%) SLA
2 64 (5.02%) GDPR
3 32 (2.51%) ISO/IEC 20000
3 32 (2.51%) QA
4 24 (1.88%) ISO/IEC 27001
5 18 (1.41%) PMO
6 14 (1.10%) Data Quality
7 10 (0.78%) PCI DSS
8 9 (0.71%) COBIT
9 5 (0.39%) ISO 9001
10 2 (0.16%) BS25999
10 2 (0.16%) Cyber Essentials
10 2 (0.16%) Cyber Essentials PLUS
11 1 (0.078%) Disclosure Scotland
11 1 (0.078%) Sarbanes-Oxley
11 1 (0.078%) SEPA
System Software
1 75 (5.89%) Active Directory
2 21 (1.65%) VMware Infrastructure
3 12 (0.94%) XenApp
4 11 (0.86%) XenDesktop
5 9 (0.71%) Hyper-V
6 6 (0.47%) VMware ESXi
7 5 (0.39%) Firmware
8 3 (0.24%) Microsoft App-V
9 2 (0.16%) Terminal Services
10 1 (0.078%) Ceph
10 1 (0.078%) Docker
10 1 (0.078%) Virtual Machines
Systems Management
1 29 (2.28%) SCCM
2 11 (0.86%) Jamf Pro
3 6 (0.47%) WSUS
4 4 (0.31%) AirWatch
4 4 (0.31%) Cisco IPCC
4 4 (0.31%) Kubernetes
5 3 (0.24%) IBM BigFix
5 3 (0.24%) SCOM
6 2 (0.16%) Microsoft Intune
6 2 (0.16%) MOM
6 2 (0.16%) Nagios
7 1 (0.078%) Control-M
7 1 (0.078%) EMC NetWorker
7 1 (0.078%) FortiGate
7 1 (0.078%) QRadar
7 1 (0.078%) SELinux
Vendors
1 174 (13.66%) Microsoft
2 63 (4.95%) ServiceNow
3 46 (3.61%) VMware
4 40 (3.14%) Citrix
5 36 (2.83%) Oracle
6 34 (2.67%) Google
7 24 (1.88%) Cisco
8 17 (1.33%) SAP
8 17 (1.33%) Snow
9 15 (1.18%) IBM
9 15 (1.18%) Salesforce.com
10 14 (1.10%) Remedy
11 13 (1.02%) HP
12 11 (0.86%) Cadence
13 7 (0.55%) CheckPoint
13 7 (0.55%) Dell
13 7 (0.55%) iManage
13 7 (0.55%) Splunk
13 7 (0.55%) Sun
14 6 (0.47%) AppDynamics