Period
to 16 August 2018

The median annual salary for a Service Manager was £50,000 in advertised job vacancies in England during the 6 months to 16 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK > England
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 394 331 314
Rank change year-on-year -63 -17 -48
Permanent jobs requiring a Service Manager 1,266 1,666 1,965
As % of all permanent IT jobs advertised in England 0.80% 1.00% 1.05%
As % of the Job Titles category 0.83% 1.04% 1.09%
Number of salaries quoted 911 1,271 1,564
England median annual salary £50,000 £50,000 £50,000
10th Percentile £35,000 £34,750 £35,825
90th Percentile £75,000 £73,750 £72,500
UK median annual salary £50,000 £50,000 £50,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 152,172 159,771 180,336
% of permanent IT jobs with a recognized job title 96.26% 96.07% 96.64%
Number of salaries quoted 123,502 129,907 153,238
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in England.

Salary trend for Service Manager in England

Service Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Manager in England over the 6 months to 16 August 2018.

Salary histogram for Service Manager in England

Service Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the England region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -133 382 £55,000 -4.35% 38
South East -14 299 £47,500 +5.56% 28
North of England +7 236 £45,850 +22.27% 25
Midlands -13 154 £50,000 +5.26% 21
North West +3 136 £50,000 +28.21% 8
West Midlands -3 109 £50,000 +5.26% 14
South West +22 106 £55,000 +22.22% 6
East of England -10 86 £50,000 +11.11% 12
Yorkshire +29 80 £44,467 +11.17% 15
East Midlands +4 45 £52,500 +16.67% 7
North East -33 20 £37,500 - 2
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 August 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Manager in the job title.

1 856 (67.61%) ITIL
2 659 (52.05%) Service Delivery
3 462 (36.49%) Service Management
4 361 (28.52%) Finance
5 350 (27.65%) SLA
6 232 (18.33%) Stakeholder Management
7 201 (15.88%) ITSM
8 184 (14.53%) Microsoft
9 178 (14.06%) ITIL V3
10 175 (13.82%) Project Management
11 171 (13.51%) Problem Management
12 155 (12.24%) Service Delivery Management
13 154 (12.16%) Agile Software Development
14 149 (11.77%) Windows
14 149 (11.77%) Incident Management
15 145 (11.45%) ITIL Certification
16 138 (10.90%) Analytical Skills
17 127 (10.03%) Microsoft Excel
18 123 (9.72%) Change Management
19 122 (9.64%) Service Design
20 117 (9.24%) Problem-Solving
21 113 (8.93%) Continuous Improvement
22 104 (8.21%) Microsoft PowerPoint
23 101 (7.98%) Data Centre
24 97 (7.66%) Line Management
25 95 (7.50%) Mentoring
26 94 (7.42%) Degree
26 94 (7.42%) Performance Management
27 90 (7.11%) Retail
28 84 (6.64%) PRINCE2

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (2.29%) MS Exchange
2 24 (1.90%) SharePoint
2 24 (1.90%) WordPress
3 23 (1.82%) CMS
4 15 (1.18%) Skype for Business
5 9 (0.71%) Exchange Server 2010
6 7 (0.55%) Exchange Server 2013
7 6 (0.47%) Confluence
8 5 (0.39%) Drupal
9 3 (0.24%) IBM Notes
10 2 (0.16%) OpenStack
10 2 (0.16%) SharePoint 2013
11 1 (0.079%) IIS
11 1 (0.079%) MQSeries
11 1 (0.079%) Sitefinity
11 1 (0.079%) WebSphere
Applications
1 127 (10.03%) Microsoft Excel
2 104 (8.21%) Microsoft PowerPoint
3 83 (6.56%) Microsoft Office
4 11 (0.87%) MS Visio
5 9 (0.71%) Microsoft Project
6 1 (0.079%) AutoCAD
Business Applications
1 11 (0.87%) Dynamics AX
2 10 (0.79%) Dynamics CRM
3 4 (0.32%) Oracle Applications
3 4 (0.32%) Oracle Assets
3 4 (0.32%) Oracle Cash Management
3 4 (0.32%) Oracle EBS
3 4 (0.32%) Oracle EBS R12
3 4 (0.32%) Oracle Financials
3 4 (0.32%) Oracle General Ledger
3 4 (0.32%) Oracle Payables
3 4 (0.32%) Oracle Receivables
3 4 (0.32%) Remedy ITSM
4 3 (0.24%) NetSuite
4 3 (0.24%) SystmOne
5 2 (0.16%) assyst
5 2 (0.16%) Carpe Diem
6 1 (0.079%) Elite 3E
6 1 (0.079%) Magento
6 1 (0.079%) Markit EDM
6 1 (0.079%) SAP Hybris
Cloud Services
1 82 (6.48%) Office 365
2 39 (3.08%) Amazon AWS
3 38 (3.00%) Microsoft Azure
4 34 (2.69%) SaaS
5 13 (1.03%) Cloud Computing
6 10 (0.79%) IaaS
7 7 (0.55%) Dynamics 365
7 7 (0.55%) PaaS
8 5 (0.39%) Amazon CloudWatch
8 5 (0.39%) AWS CloudFormation
8 5 (0.39%) AWS Elastic Beanstalk
8 5 (0.39%) Google Analytics
8 5 (0.39%) Google Cloud Platform
9 3 (0.24%) OneDrive
9 3 (0.24%) Route 53
10 2 (0.16%) CloudFront
10 2 (0.16%) G Suite
10 2 (0.16%) Salesforce Service Cloud
10 2 (0.16%) Virtual Private Cloud
10 2 (0.16%) Yammer
Communications & Networking
1 26 (2.05%) Skype
1 26 (2.05%) SMS
2 25 (1.97%) LAN
3 23 (1.82%) WAN
4 16 (1.26%) Firewall
5 15 (1.18%) TCP/IP
6 11 (0.87%) Wi-Fi
7 9 (0.71%) Ethernet
7 9 (0.71%) VoIP
8 8 (0.63%) Wireless
9 7 (0.55%) Network Security
10 6 (0.47%) DNS
10 6 (0.47%) Internet
10 6 (0.47%) MVNO
10 6 (0.47%) Unified Communications
11 5 (0.39%) DHCP
11 5 (0.39%) SAN
11 5 (0.39%) SNMP
12 3 (0.24%) MPLS
12 3 (0.24%) NAS
Database & Business Intelligence
1 22 (1.74%) SQL Server
2 6 (0.47%) GIS
3 5 (0.39%) Data Warehouse
4 4 (0.32%) Big Data
4 4 (0.32%) PostgreSQL
5 3 (0.24%) Relational Database
6 2 (0.16%) Amazon RDS
6 2 (0.16%) Electronic Patient Records
6 2 (0.16%) Hadoop
6 2 (0.16%) MySQL
6 2 (0.16%) NoSQL
6 2 (0.16%) QlikView
6 2 (0.16%) Text Mining
7 1 (0.079%) BusinessObjects
7 1 (0.079%) Data Mining
7 1 (0.079%) MS Access
7 1 (0.079%) RDBMS
7 1 (0.079%) SQL Server Analysis Services
7 1 (0.079%) SQL Server Integration Services
7 1 (0.079%) SQL Server Reporting Services
Development Applications
1 16 (1.26%) JIRA
2 4 (0.32%) Team Foundation Server
2 4 (0.32%) Visual Studio Team System
3 1 (0.079%) GitLab
3 1 (0.079%) Jenkins
General
1 361 (28.52%) Finance
2 90 (7.11%) Retail
3 55 (4.34%) Telecoms
4 54 (4.27%) Legal
4 54 (4.27%) Marketing
5 50 (3.95%) Banking
6 41 (3.24%) Law
7 25 (1.97%) Investment Banking
8 20 (1.58%) Billing
9 13 (1.03%) Back Office
10 11 (0.87%) Advertising
10 11 (0.87%) Games
11 10 (0.79%) Publishing
12 8 (0.63%) Financial Institution
12 8 (0.63%) Local Government
13 7 (0.55%) Automotive
14 6 (0.47%) German Language
14 6 (0.47%) Military
15 4 (0.32%) Manufacturing
15 4 (0.32%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 23 (1.82%) HTML
2 14 (1.11%) Flash
3 12 (0.95%) Middleware
4 5 (0.39%) .NET
4 5 (0.39%) Oracle Fusion
4 5 (0.39%) Web Services
5 3 (0.24%) CSS
5 3 (0.24%) REST
6 2 (0.16%) JDBC
6 2 (0.16%) LDAP
6 2 (0.16%) ODBC
6 2 (0.16%) SAML
6 2 (0.16%) SAP PI
7 1 (0.079%) Velocity
Miscellaneous
1 138 (10.90%) Analytical Skills
2 101 (7.98%) Data Centre
3 58 (4.58%) Management Information System
4 54 (4.27%) Self-Motivation
5 35 (2.76%) Virtual Team
6 32 (2.53%) Blackberry
7 31 (2.45%) Fintech
7 31 (2.45%) User Experience
8 26 (2.05%) Social Media
9 24 (1.90%) Computer Science
10 18 (1.42%) Public Cloud
11 16 (1.26%) Fat Client
11 16 (1.26%) Thin Client
12 14 (1.11%) iPhone
13 13 (1.03%) Mainframe
14 12 (0.95%) CMDB
14 12 (0.95%) Foreign Exchange (FX)
14 12 (0.95%) iPad
15 10 (0.79%) NHS
16 9 (0.71%) Enterprise Software
Operating Systems
1 149 (11.77%) Windows
2 61 (4.82%) Windows 7
3 55 (4.34%) Windows Server
4 49 (3.87%) Windows 10
5 21 (1.66%) Windows Server 2012
6 16 (1.26%) Windows 8
7 12 (0.95%) Linux
8 11 (0.87%) Apple iOS
9 10 (0.79%) Unix
10 8 (0.63%) Windows Server 2008
11 5 (0.39%) Android
11 5 (0.39%) Mac OS X
12 4 (0.32%) Debian
12 4 (0.32%) Ubuntu
13 3 (0.24%) Windows Phone
14 2 (0.16%) Mac OS
14 2 (0.16%) Solaris
14 2 (0.16%) Windows XP
15 1 (0.079%) HPUX
15 1 (0.079%) VMS
Processes & Methodologies
1 856 (67.61%) ITIL
2 659 (52.05%) Service Delivery
3 462 (36.49%) Service Management
4 232 (18.33%) Stakeholder Management
5 201 (15.88%) ITSM
6 178 (14.06%) ITIL V3
7 175 (13.82%) Project Management
8 171 (13.51%) Problem Management
9 155 (12.24%) Service Delivery Management
10 154 (12.16%) Agile Software Development
11 149 (11.77%) Incident Management
12 123 (9.72%) Change Management
13 122 (9.64%) Service Design
14 117 (9.24%) Problem-Solving
15 113 (8.93%) Continuous Improvement
16 97 (7.66%) Line Management
17 95 (7.50%) Mentoring
18 94 (7.42%) Performance Management
19 84 (6.64%) PRINCE2
20 81 (6.40%) Coaching
Programming Languages
1 42 (3.32%) C
2 29 (2.29%) SQL
3 6 (0.47%) PowerShell
4 3 (0.24%) Bash Shell
4 3 (0.24%) Java
4 3 (0.24%) Python
5 2 (0.16%) Lingo
6 1 (0.079%) JavaScript
6 1 (0.079%) Scala
6 1 (0.079%) VBA
Qualifications
1 145 (11.45%) ITIL Certification
2 94 (7.42%) Degree
3 49 (3.87%) ISEB
4 40 (3.16%) Security Cleared
5 34 (2.69%) SC Cleared
6 22 (1.74%) Microsoft Certification
7 19 (1.50%) ITIL Foundation Certificate
8 16 (1.26%) DBS Check
9 14 (1.11%) Master's Degree
10 13 (1.03%) Computer Science Degree
11 10 (0.79%) Cisco Certification
12 9 (0.71%) CCNA
12 9 (0.71%) PRINCE2 Practitioner
13 7 (0.55%) MCSA
13 7 (0.55%) MCSE
14 6 (0.47%) MCP
15 5 (0.39%) PMI Certification
16 4 (0.32%) CCNP
16 4 (0.32%) DV Cleared
16 4 (0.32%) PMP
Quality Assurance & Compliance
1 350 (27.65%) SLA
2 42 (3.32%) GDPR
3 41 (3.24%) QA
4 22 (1.74%) PMO
5 21 (1.66%) ISO/IEC 20000
6 16 (1.26%) ISO/IEC 27001
7 10 (0.79%) COBIT
8 7 (0.55%) Data Quality
9 4 (0.32%) PCI DSS
10 2 (0.16%) Cyber Essentials
10 2 (0.16%) Cyber Essentials PLUS
10 2 (0.16%) Sarbanes-Oxley
10 2 (0.16%) SEPA
11 1 (0.079%) Disclosure Scotland
11 1 (0.079%) GCP
11 1 (0.079%) ISO/IEC 19770
11 1 (0.079%) UCITS
System Software
1 83 (6.56%) Active Directory
2 18 (1.42%) VMware Infrastructure
3 13 (1.03%) XenApp
4 12 (0.95%) XenDesktop
5 11 (0.87%) VMware ESXi
6 10 (0.79%) Hyper-V
7 5 (0.39%) Firmware
8 4 (0.32%) Microsoft App-V
8 4 (0.32%) Virtual Desktop
9 3 (0.24%) Terminal Services
10 1 (0.079%) vSphere
Systems Management
1 37 (2.92%) SCCM
2 12 (0.95%) Jamf Pro
3 11 (0.87%) WSUS
4 4 (0.32%) Cisco IPCC
5 3 (0.24%) Microsoft Intune
5 3 (0.24%) SCOM
6 2 (0.16%) AirWatch
6 2 (0.16%) Kubernetes
6 2 (0.16%) MOM
6 2 (0.16%) Nagios
6 2 (0.16%) Single Sign-On
7 1 (0.079%) Backup Exec
7 1 (0.079%) Control-M
7 1 (0.079%) IBM BigFix
7 1 (0.079%) XenMobile
Vendors
1 184 (14.53%) Microsoft
2 64 (5.06%) ServiceNow
3 46 (3.63%) Citrix
3 46 (3.63%) VMware
4 30 (2.37%) Oracle
5 23 (1.82%) Cisco
6 21 (1.66%) Google
7 17 (1.34%) Salesforce.com
8 16 (1.26%) SAP
9 14 (1.11%) Cadence
9 14 (1.11%) Remedy
10 11 (0.87%) Snow
11 10 (0.79%) Capita
12 9 (0.71%) iManage
13 7 (0.55%) ConnectWise
13 7 (0.55%) HP
14 6 (0.47%) Apple
14 6 (0.47%) Nortel
15 5 (0.39%) IBM
15 5 (0.39%) Sage