Period
to 6 July 2020

The median annual salary for a Service Manager was £52,500 in advertised job vacancies in England during the 6 months to 6 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK > England
6 months to
6 Jul 2020
Same period 2019 Same period 2018
Rank 361 336 396
Rank change year-on-year -25 +60 -59
Permanent jobs requiring a Service Manager 571 1,275 1,357
As % of all permanent jobs advertised in England 0.78% 0.94% 0.81%
As % of the Job Titles category 0.82% 0.98% 0.84%
Number of salaries quoted 472 1,049 1,028
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - -
10th Percentile £32,500 £37,500 £35,000
90th Percentile £77,500 £75,000 £75,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 69,227 130,686 160,909
% of permanent IT jobs with a recognized job title 95.00% 95.91% 96.33%
Number of salaries quoted 56,332 105,206 131,690
Median annual salary £55,000 £51,500 £50,000
Median salary % change year-on-year +6.80% +3.00% +5.26%
10th Percentile £31,250 £28,500 £27,500
90th Percentile £90,000 £85,000 £81,250
UK median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Manager in England.

Salary trend for Service Manager in England

Service Manager
Salary Histogram in England

Salary distribution for jobs citing Service Manager in England over the 6 months to 6 July 2020.

Salary histogram for Service Manager in England

Service Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the England region over the 6 months to 6 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +14 199 £59,254 -3.65% 2
South East +35 124 £52,500 +5.00% 14
North of England +17 96 £47,500 - 3
Midlands -12 60 £50,000 +3.09% 2
East of England +80 47 £41,500 -6.74% 5
North West +29 47 £46,500 -2.11% 2
South West +58 44 £42,500 -13.27% 3
Yorkshire +45 43 £55,000 +15.79% 1
West Midlands +40 41 £58,750 +17.50% 1
East Midlands -8 19 £38,500 -14.44% 1
North East +23 6 £39,000 -2.50%
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 6 July 2020, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Manager in the job title.

1 331 (57.97%) Service Delivery
2 325 (56.92%) ITIL
3 205 (35.90%) Service Management
4 135 (23.64%) SLA
5 98 (17.16%) Finance
6 89 (15.59%) ITIL Certification
7 82 (14.36%) Office 365
8 77 (13.49%) ITSM
9 76 (13.31%) Stakeholder Management
10 75 (13.13%) Incident Management
10 75 (13.13%) Change Management
10 75 (13.13%) Microsoft
10 75 (13.13%) Mentoring
11 67 (11.73%) Windows
11 67 (11.73%) Project Management
12 64 (11.21%) Continuous Improvement
13 61 (10.68%) Agile Software Development
14 56 (9.81%) Problem Management
15 50 (8.76%) Problem-Solving
16 49 (8.58%) Analytical Skills
16 49 (8.58%) Service Delivery Management
17 48 (8.41%) Service Design
18 47 (8.23%) ITIL V3
18 47 (8.23%) Azure
19 44 (7.71%) Microsoft Office
20 41 (7.18%) People Management
21 40 (7.01%) Project Delivery
22 38 (6.65%) Supplier Management
22 38 (6.65%) Line Management
23 37 (6.48%) Degree

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (1.58%) MS Exchange
2 7 (1.23%) Confluence
3 4 (0.70%) SharePoint
4 2 (0.35%) Apache
4 2 (0.35%) CMS
4 2 (0.35%) Tomcat
5 1 (0.18%) Exchange Server 2010
5 1 (0.18%) Exchange Server 2013
5 1 (0.18%) nginx
5 1 (0.18%) WebSphere
Applications
1 44 (7.71%) Microsoft Office
2 9 (1.58%) Microsoft Excel
3 6 (1.05%) Microsoft PowerPoint
4 2 (0.35%) MS Visio
5 1 (0.18%) Adobe Creative Suite
5 1 (0.18%) Microsoft Project
Business Applications
1 2 (0.35%) Dynamics CRM
2 1 (0.18%) Elite 3E
2 1 (0.18%) Remedy ITSM
2 1 (0.18%) SAP S/4HANA
2 1 (0.18%) SAP SM
Cloud Services
1 82 (14.36%) Office 365
2 47 (8.23%) Azure
3 32 (5.60%) SaaS
4 31 (5.43%) AWS
5 24 (4.20%) PaaS
6 20 (3.50%) IaaS
7 6 (1.05%) Cloud Computing
8 3 (0.53%) GCP
9 1 (0.18%) Azure Active Directory
9 1 (0.18%) Datadog
9 1 (0.18%) Dynamics 365
9 1 (0.18%) Mimecast
Communications & Networking
1 33 (5.78%) WAN
2 32 (5.60%) LAN
3 19 (3.33%) Firewall
4 17 (2.98%) VLAN
5 16 (2.80%) DHCP
6 15 (2.63%) MPLS
7 13 (2.28%) Wireless
8 12 (2.10%) SAN
8 12 (2.10%) VPN
9 10 (1.75%) TCP/IP
9 10 (1.75%) VoIP
10 8 (1.40%) Internet
11 7 (1.23%) DNS
12 5 (0.88%) Ethernet
12 5 (0.88%) Intranet
13 4 (0.70%) 2.5G
13 4 (0.70%) 2G
13 4 (0.70%) 3G
13 4 (0.70%) 4G
13 4 (0.70%) 5G
Database & Business Intelligence
1 11 (1.93%) SQL Server
2 3 (0.53%) Blockchain
2 3 (0.53%) Data Warehouse
2 3 (0.53%) MySQL
3 1 (0.18%) Big Data
3 1 (0.18%) GIS
3 1 (0.18%) SAP HANA
3 1 (0.18%) Spatial Data
Development Applications
1 21 (3.68%) JIRA
2 3 (0.53%) GitLab
2 3 (0.53%) Jenkins
2 3 (0.53%) JUnit
2 3 (0.53%) Maven
2 3 (0.53%) Mockito
2 3 (0.53%) SonarQube
2 3 (0.53%) Sonatype Nexus
3 1 (0.18%) Visual Studio
General
1 98 (17.16%) Finance
2 37 (6.48%) Telecoms
3 32 (5.60%) Public Sector
4 29 (5.08%) Legal
5 26 (4.55%) Banking
6 25 (4.38%) Law
7 22 (3.85%) Marketing
8 13 (2.28%) Retail
9 6 (1.05%) Local Government
9 6 (1.05%) Manufacturing
10 5 (0.88%) Electronics
10 5 (0.88%) Military
11 4 (0.70%) Automotive
12 3 (0.53%) Advertising
12 3 (0.53%) Publishing
13 2 (0.35%) Retail Banking
14 1 (0.18%) Billing
Libraries, Frameworks & Software Standards
1 6 (1.05%) .NET
1 6 (1.05%) Web Services
2 3 (0.53%) Hibernate
2 3 (0.53%) SAML
2 3 (0.53%) Spring
2 3 (0.53%) Spring Boot
2 3 (0.53%) Spring Cloud
3 2 (0.35%) HTML
3 2 (0.35%) jQuery
3 2 (0.35%) JSON
3 2 (0.35%) REST
3 2 (0.35%) SOAP
3 2 (0.35%) Velocity
3 2 (0.35%) Visualforce
4 1 (0.18%) Middleware
Miscellaneous
1 49 (8.58%) Analytical Skills
2 37 (6.48%) Self-Motivation
3 28 (4.90%) Management Information System
4 24 (4.20%) Data Centre
5 16 (2.80%) User Experience
6 14 (2.45%) Virtual Team
7 7 (1.23%) Mainframe
8 6 (1.05%) CMDB
8 6 (1.05%) Driving Licence
9 5 (0.88%) Cyber Defence
9 5 (0.88%) Enterprise Software
10 4 (0.70%) Cloud Native
11 3 (0.53%) Data Structures
11 3 (0.53%) Security Operations Centre
11 3 (0.53%) Social Media
12 2 (0.35%) Analytical Mindset
12 2 (0.35%) Data Protection Act
12 2 (0.35%) PKI
12 2 (0.35%) Video Conferencing
13 1 (0.18%) Smartphone
Operating Systems
1 67 (11.73%) Windows
2 25 (4.38%) Windows 10
3 22 (3.85%) Windows Server
4 16 (2.80%) Linux
5 13 (2.28%) Windows Server 2016
6 10 (1.75%) Windows 7
6 10 (1.75%) Windows Server 2019
7 4 (0.70%) Windows Server 2008
8 3 (0.53%) Windows Server 2012
9 2 (0.35%) Mac OS
9 2 (0.35%) Ubuntu
9 2 (0.35%) Unix
9 2 (0.35%) Windows Server 2003
10 1 (0.18%) AIX
10 1 (0.18%) Android
10 1 (0.18%) Apple iOS
10 1 (0.18%) CentOS
10 1 (0.18%) Red Hat Enterprise Linux
Processes & Methodologies
1 331 (57.97%) Service Delivery
2 325 (56.92%) ITIL
3 205 (35.90%) Service Management
4 77 (13.49%) ITSM
5 76 (13.31%) Stakeholder Management
6 75 (13.13%) Change Management
6 75 (13.13%) Incident Management
6 75 (13.13%) Mentoring
7 67 (11.73%) Project Management
8 64 (11.21%) Continuous Improvement
9 61 (10.68%) Agile Software Development
10 56 (9.81%) Problem Management
11 50 (8.76%) Problem-Solving
12 49 (8.58%) Service Delivery Management
13 48 (8.41%) Service Design
14 47 (8.23%) ITIL V3
15 41 (7.18%) People Management
16 40 (7.01%) Project Delivery
17 38 (6.65%) Line Management
17 38 (6.65%) Supplier Management
Programming Languages
1 14 (2.45%) SQL
2 11 (1.93%) C
3 4 (0.70%) Java
4 2 (0.35%) Apex Code
4 2 (0.35%) JavaScript
4 2 (0.35%) SOQL
5 1 (0.18%) Perl
5 1 (0.18%) PowerShell
5 1 (0.18%) Python
5 1 (0.18%) Shell Script
5 1 (0.18%) T-SQL
Qualifications
1 89 (15.59%) ITIL Certification
2 37 (6.48%) Degree
3 12 (2.10%) SC Cleared
3 12 (2.10%) Security Cleared
4 9 (1.58%) CCNA
4 9 (1.58%) Cisco Certification
5 8 (1.40%) ITIL Foundation Certificate
6 7 (1.23%) Microsoft Certification
7 5 (0.88%) MCSE
7 5 (0.88%) PRINCE2 Practitioner
8 4 (0.70%) Computer Science Degree
8 4 (0.70%) PMI Certification
8 4 (0.70%) PMP
9 3 (0.53%) DBS Check
9 3 (0.53%) Master's Degree
9 3 (0.53%) PRINCE2 Certification
10 2 (0.35%) ACCA
10 2 (0.35%) CCNP
10 2 (0.35%) DV Cleared
11 1 (0.18%) ISEB
Quality Assurance & Compliance
1 135 (23.64%) SLA
2 33 (5.78%) ISO/IEC 27001
3 15 (2.63%) ISO/IEC 20000
4 11 (1.93%) COBIT
4 11 (1.93%) ISO 9001
5 6 (1.05%) QA
6 4 (0.70%) PMO
7 2 (0.35%) BS25999
7 2 (0.35%) GDPR
7 2 (0.35%) PA-DSS
7 2 (0.35%) PCI DSS
8 1 (0.18%) ISO 9000
System Software
1 37 (6.48%) Active Directory
2 19 (3.33%) VMware Infrastructure
3 17 (2.98%) Hyper-V
4 9 (1.58%) Terminal Services
5 7 (1.23%) vSphere
6 5 (0.88%) Docker
7 3 (0.53%) VMware ESXi
8 2 (0.35%) Virtual Machines
9 1 (0.18%) Microsoft Virtual Server
9 1 (0.18%) Veritas Volume Manager
9 1 (0.18%) Virtual Servers
Systems Management
1 10 (1.75%) SCCM
2 6 (1.05%) Microsoft Intune
3 5 (0.88%) Jamf Pro
4 3 (0.53%) Kubernetes
5 2 (0.35%) Single Sign-On
6 1 (0.18%) Ansible
6 1 (0.18%) Opscode Chef
6 1 (0.18%) Puppet
6 1 (0.18%) Salt
6 1 (0.18%) vMotion
Vendors
1 75 (13.13%) Microsoft
2 37 (6.48%) Citrix
3 34 (5.95%) VMware
4 30 (5.25%) Cisco
5 18 (3.15%) SAP
5 18 (3.15%) ServiceNow
6 13 (2.28%) HP
7 11 (1.93%) SonicWALL
8 10 (1.75%) Adobe
8 10 (1.75%) Juniper
9 9 (1.58%) iManage
9 9 (1.58%) Sony
10 8 (1.40%) Meraki
10 8 (1.40%) Salesforce.com
11 6 (1.05%) Oracle
11 6 (1.05%) PeopleSoft
11 6 (1.05%) Workday
12 5 (0.88%) Capita
13 4 (0.70%) Dell
13 4 (0.70%) Google