Period
to 15 January 2019

The median annual salary for a Service Manager was £52,500 in advertised job vacancies in England during the 6 months to 15 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK > England
6 months to
15 Jan 2019
Same period 2018 Same period 2017
Rank 365 330 322
Rank change year-on-year -35 -8 -39
Permanent jobs requiring a Service Manager 1,213 1,573 1,659
As % of all permanent IT jobs advertised in England 0.86% 0.97% 1.00%
As % of the Job Titles category 0.90% 1.01% 1.04%
Number of salaries quoted 834 1,144 1,280
England median annual salary £52,500 £52,850 £51,000
Median salary % change year-on-year -0.66% +3.63% +2.00%
10th Percentile £37,105 £35,000 £35,243
90th Percentile £77,500 £75,000 £73,750
UK median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 134,802 155,150 159,703
% of permanent IT jobs with a recognized job title 95.93% 96.13% 96.57%
Number of salaries quoted 108,911 126,983 133,902
England median annual salary £51,000 £50,000 £47,500
Median salary % change year-on-year +2.00% +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +4.40%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in England.

Salary trend for Service Manager in England

Service Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Manager in England over the 6 months to 15 January 2019.

Salary histogram for Service Manager in England

Service Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the England region over the 6 months to 15 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -149 353 £60,000 +4.35% 38
Midlands +43 219 £45,000 -10.00% 36
South East -32 211 £50,000 -4.76% 27
North of England +32 205 £50,000 +11.77% 22
West Midlands +46 153 £45,000 -10.00% 20
North West +65 124 £50,975 +13.28% 11
South West +38 113 £47,500 -3.06% 12
East of England +59 108 £67,000 +34.00% 14
Yorkshire +18 69 £49,248 +15.88% 9
East Midlands +21 66 £45,000 -5.26% 16
North East -26 12 £55,000 +22.22% 2
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 15 January 2019, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Manager in the job title.

1 815 (67.19%) ITIL
2 674 (55.56%) Service Delivery
3 456 (37.59%) Service Management
4 362 (29.84%) SLA
5 290 (23.91%) Finance
6 262 (21.60%) Stakeholder Management
7 222 (18.30%) ITSM
8 185 (15.25%) Agile Software Development
9 173 (14.26%) Microsoft
10 170 (14.01%) Incident Management
11 167 (13.77%) Analytical Skills
12 165 (13.60%) Problem Management
13 158 (13.03%) ITIL V3
14 153 (12.61%) Project Management
15 149 (12.28%) Change Management
16 148 (12.20%) Problem-Solving
17 141 (11.62%) ITIL Certification
17 141 (11.62%) Service Delivery Management
18 132 (10.88%) People Management
19 127 (10.47%) Windows
20 118 (9.73%) Mentoring
21 111 (9.15%) Continuous Improvement
22 108 (8.90%) Line Management
23 105 (8.66%) Service Design
24 103 (8.49%) Microsoft Excel
25 102 (8.41%) Coaching
26 98 (8.08%) Active Directory
27 96 (7.91%) Data Centre
28 89 (7.34%) GDPR
29 85 (7.01%) Performance Management

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (1.90%) MS Exchange
2 19 (1.57%) CMS
3 10 (0.82%) SharePoint
4 7 (0.58%) Confluence
5 5 (0.41%) Exchange Server 2010
6 4 (0.33%) Blackberry Enterprise Server
6 4 (0.33%) Exchange Server 2003
7 3 (0.25%) Apache
7 3 (0.25%) OpenStack
8 2 (0.16%) Skype for Business
8 2 (0.16%) WordPress
9 1 (0.082%) Drupal
9 1 (0.082%) Elasticsearch
9 1 (0.082%) Exchange Server 2013
9 1 (0.082%) IBM Domino
9 1 (0.082%) IIS
9 1 (0.082%) MQSeries
9 1 (0.082%) nginx
9 1 (0.082%) SAS
9 1 (0.082%) WebSphere
Applications
1 103 (8.49%) Microsoft Excel
2 82 (6.76%) Microsoft Office
3 79 (6.51%) Microsoft PowerPoint
4 10 (0.82%) MS Visio
5 4 (0.33%) Microsoft Project
6 1 (0.082%) Adobe Premiere
6 1 (0.082%) Chatbot
6 1 (0.082%) HipChat
6 1 (0.082%) Spreadsheet
Business Applications
1 14 (1.15%) Oracle Applications
2 10 (0.82%) Remedy ITSM
3 7 (0.58%) SAP ERP
4 5 (0.41%) Oracle EBS
5 4 (0.33%) Oracle ERP
6 2 (0.16%) Carpe Diem
6 2 (0.16%) Dynamics CRM
6 2 (0.16%) Sentinel
6 2 (0.16%) SystmOne
6 2 (0.16%) Teamcenter
7 1 (0.082%) Dynamics AX
7 1 (0.082%) Dynamics NAV
7 1 (0.082%) Oracle Assets
7 1 (0.082%) Oracle Cash Management
7 1 (0.082%) Oracle General Ledger
7 1 (0.082%) Oracle Payables
7 1 (0.082%) Oracle Receivables
7 1 (0.082%) Relativity
7 1 (0.082%) ResourceLink
7 1 (0.082%) Ringtail
Cloud Services
1 75 (6.18%) Office 365
2 67 (5.52%) Microsoft Azure
3 52 (4.29%) Amazon AWS
4 46 (3.79%) SaaS
5 14 (1.15%) Azure Active Directory
5 14 (1.15%) IaaS
6 11 (0.91%) PaaS
7 7 (0.58%) Google Cloud Platform
8 6 (0.49%) OneDrive
8 6 (0.49%) Yammer
9 5 (0.41%) Cloud Computing
10 3 (0.25%) Dynamics 365
10 3 (0.25%) G Suite
11 1 (0.082%) Amazon CloudWatch
11 1 (0.082%) AWS CloudFormation
11 1 (0.082%) AWS Elastic Beanstalk
11 1 (0.082%) GitHub
11 1 (0.082%) Route 53
Communications & Networking
1 29 (2.39%) LAN
2 26 (2.14%) WAN
3 19 (1.57%) Internet
4 14 (1.15%) MPLS
5 13 (1.07%) Firewall
5 13 (1.07%) Network Security
5 13 (1.07%) Wi-Fi
6 12 (0.99%) VoIP
7 11 (0.91%) WLAN
8 10 (0.82%) NAS
9 9 (0.74%) Broadband
9 9 (0.74%) Skype
10 8 (0.66%) SAN
10 8 (0.66%) VPN
11 7 (0.58%) SMS
11 7 (0.58%) Unified Communications
12 6 (0.49%) DNS
12 6 (0.49%) IP Telephony
13 5 (0.41%) DHCP
14 4 (0.33%) VLAN
Database & Business Intelligence
1 26 (2.14%) SQL Server
2 9 (0.74%) MySQL
3 7 (0.58%) Data Warehouse
4 6 (0.49%) PostgreSQL
5 4 (0.33%) SAP BW
6 3 (0.25%) Power BI
6 3 (0.25%) QlikView
7 2 (0.16%) Azure SQL Database
7 2 (0.16%) Electronic Patient Records
7 2 (0.16%) Hadoop
7 2 (0.16%) InterBase
7 2 (0.16%) Relational Database
7 2 (0.16%) SAP HANA
7 2 (0.16%) SQL Server Analysis Services
7 2 (0.16%) SQL Server Integration Services
8 1 (0.082%) Big Data
8 1 (0.082%) DTS
8 1 (0.082%) GIS
8 1 (0.082%) MS Access
8 1 (0.082%) SQL Server 2000
Development Applications
1 9 (0.74%) JIRA
2 6 (0.49%) Team Foundation Server
3 3 (0.25%) Hudson
3 3 (0.25%) Visual Studio Team System
4 1 (0.082%) Git (software)
General
1 290 (23.91%) Finance
2 68 (5.61%) Retail
3 53 (4.37%) Banking
4 40 (3.30%) Telecoms
5 33 (2.72%) Investment Banking
6 27 (2.23%) Law
7 21 (1.73%) Legal
8 20 (1.65%) Advertising
9 15 (1.24%) Local Government
10 13 (1.07%) Billing
11 10 (0.82%) Marketing
12 8 (0.66%) Back Office
13 7 (0.58%) Publishing
14 4 (0.33%) Financial Institution
14 4 (0.33%) Military
14 4 (0.33%) Pharmaceutical
15 3 (0.25%) Manufacturing
16 2 (0.16%) Aerospace
16 2 (0.16%) French Language
16 2 (0.16%) Games
Libraries, Frameworks & Software Standards
1 9 (0.74%) HTML
2 8 (0.66%) CSS
2 8 (0.66%) Web Services
3 7 (0.58%) Ajax
3 7 (0.58%) LAMP
4 6 (0.49%) Middleware
5 5 (0.41%) Oracle Fusion
6 3 (0.25%) Flash
7 2 (0.16%) .NET
7 2 (0.16%) Software Packaging
8 1 (0.082%) EDI
Miscellaneous
1 167 (13.77%) Analytical Skills
2 96 (7.91%) Data Centre
3 61 (5.03%) Management Information System
4 42 (3.46%) Self-Motivation
5 40 (3.30%) User Experience
6 38 (3.13%) Virtual Team
7 18 (1.48%) Driving Licence
8 17 (1.40%) BYOD
9 9 (0.74%) Public Cloud
10 8 (0.66%) Hedge funds
10 8 (0.66%) Mobile App
10 8 (0.66%) Video Conferencing
11 6 (0.49%) Fintech
12 5 (0.41%) CMDB
12 5 (0.41%) Digital Media
12 5 (0.41%) Enterprise Software
12 5 (0.41%) iPad
12 5 (0.41%) iPhone
12 5 (0.41%) NHS
13 4 (0.33%) Foreign Exchange (FX)
Operating Systems
1 127 (10.47%) Windows
2 68 (5.61%) Windows Server
3 33 (2.72%) Windows 10
4 21 (1.73%) Linux
4 21 (1.73%) Windows 7
5 13 (1.07%) Apple iOS
6 10 (0.82%) Mac OS
7 9 (0.74%) Windows Server 2012
8 8 (0.66%) Unix
8 8 (0.66%) Windows Server 2008
9 4 (0.33%) Ubuntu
9 4 (0.33%) Windows 8
9 4 (0.33%) Windows Server 2003
10 3 (0.25%) Debian
11 1 (0.082%) Android
11 1 (0.082%) CentOS
11 1 (0.082%) Red Hat Enterprise Linux
11 1 (0.082%) VMS
11 1 (0.082%) Windows XP
Processes & Methodologies
1 815 (67.19%) ITIL
2 674 (55.56%) Service Delivery
3 456 (37.59%) Service Management
4 262 (21.60%) Stakeholder Management
5 222 (18.30%) ITSM
6 185 (15.25%) Agile Software Development
7 170 (14.01%) Incident Management
8 165 (13.60%) Problem Management
9 158 (13.03%) ITIL V3
10 153 (12.61%) Project Management
11 149 (12.28%) Change Management
12 148 (12.20%) Problem-Solving
13 141 (11.62%) Service Delivery Management
14 132 (10.88%) People Management
15 118 (9.73%) Mentoring
16 111 (9.15%) Continuous Improvement
17 108 (8.90%) Line Management
18 105 (8.66%) Service Design
19 102 (8.41%) Coaching
20 85 (7.01%) Performance Management
Programming Languages
1 27 (2.23%) SQL
2 14 (1.15%) C
3 12 (0.99%) Python
4 7 (0.58%) C++
4 7 (0.58%) JavaScript
4 7 (0.58%) PHP
5 3 (0.25%) Java
6 2 (0.16%) PowerShell
6 2 (0.16%) T-SQL
7 1 (0.082%) Bash Shell
7 1 (0.082%) Perl
Qualifications
1 141 (11.62%) ITIL Certification
2 64 (5.28%) Degree
3 55 (4.53%) Security Cleared
4 41 (3.38%) SC Cleared
5 34 (2.80%) ISEB
6 12 (0.99%) ITIL Foundation Certificate
7 11 (0.91%) MBA
8 10 (0.82%) Microsoft Certification
9 8 (0.66%) MCSA
9 8 (0.66%) MCSE
10 6 (0.49%) PMI Certification
10 6 (0.49%) PRINCE2 Certification
11 5 (0.41%) DV Cleared
12 4 (0.33%) PMP
12 4 (0.33%) Six Sigma Green Belt
13 3 (0.25%) CISA
13 3 (0.25%) CISM
13 3 (0.25%) CISSP
13 3 (0.25%) DBS Check
13 3 (0.25%) Six Sigma Yellow Belt
Quality Assurance & Compliance
1 362 (29.84%) SLA
2 89 (7.34%) GDPR
3 32 (2.64%) ISO/IEC 27001
4 31 (2.56%) ISO/IEC 20000
5 17 (1.40%) Data Quality
5 17 (1.40%) QA
6 16 (1.32%) PMO
7 11 (0.91%) ISO 9001
8 9 (0.74%) PCI DSS
9 5 (0.41%) BS25999
9 5 (0.41%) COBIT
10 4 (0.33%) Sarbanes-Oxley
11 1 (0.082%) AQAP
11 1 (0.082%) ISO 9000
System Software
1 98 (8.08%) Active Directory
2 18 (1.48%) VMware Infrastructure
3 9 (0.74%) XenApp
3 9 (0.74%) XenDesktop
4 6 (0.49%) Hyper-V
4 6 (0.49%) Microsoft App-V
5 1 (0.082%) Ceph
5 1 (0.082%) Docker
5 1 (0.082%) Virtual Machines
Systems Management
1 25 (2.06%) SCCM
2 8 (0.66%) Microsoft Intune
3 7 (0.58%) AirWatch
3 7 (0.58%) Jamf Pro
4 6 (0.49%) IBM BigFix
5 3 (0.25%) Kubernetes
6 1 (0.082%) Control-M
6 1 (0.082%) EMC NetWorker
6 1 (0.082%) FortiGate
6 1 (0.082%) QRadar
6 1 (0.082%) SCOM
6 1 (0.082%) SELinux
6 1 (0.082%) Systems Management Server (SMS)
6 1 (0.082%) Tivoli Storage Manager
Vendors
1 173 (14.26%) Microsoft
2 45 (3.71%) ServiceNow
3 38 (3.13%) Oracle
4 34 (2.80%) VMware
5 29 (2.39%) Citrix
6 25 (2.06%) Cisco
7 23 (1.90%) Google
8 20 (1.65%) SAP
8 20 (1.65%) Snow
9 18 (1.48%) HP
10 17 (1.40%) IBM
11 13 (1.07%) Remedy
11 13 (1.07%) Sun
12 9 (0.74%) Apple
13 8 (0.66%) CheckPoint
13 8 (0.66%) Ivanti
13 8 (0.66%) Veeam
14 7 (0.58%) Hitachi
14 7 (0.58%) MobileIron
14 7 (0.58%) NetApp