Period
to 24 November 2017

The median annual salary for a Service Manager was £52,500 in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 331 313 274
Rank change year-on-year -18 -39 +4
Permanent jobs requiring a Service Manager 1644 1796 2519
As % of all permanent IT jobs advertised in England 0.97% 1.01% 1.22%
As % of the Job Titles category 1.02% 1.04% 1.27%
Number of salaries quoted 1167 1406 2014
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - -
10th Percentile £35,000 £35,000 £36,000
90th Percentile £74,000 £72,500 £72,500
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161568 172325 198595
% of permanent IT jobs with a recognized job title 95.73% 96.50% 96.51%
Number of salaries quoted 130662 145385 166655
England median annual salary £50,000 £47,500 £46,500
Median salary % change year-on-year +5.26% +2.15% +3.33%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in England.

Salary trend for Service Manager in England

Service Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Manager in England over the 6 months to 24 November 2017.

Salary histogram for Service Manager in England

Service Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +72 779 £57,500 +4.55% 19
South East +3 275 £52,500 +5.00% 12
North of England -55 211 £42,500 -5.56% 12
Midlands +25 201 £50,000 +17.65% 8
West Midlands +21 142 £50,000 +17.65% 5
North West -54 113 £45,000 - 5
South West -16 88 £45,000 +12.50% 4
East of England -93 85 £48,000 -8.57% 6
Yorkshire -37 64 £37,500 -16.67% 6
East Midlands +20 57 £46,250 +8.82% 3
North East +18 34 £45,000 +2.00% 1
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Manager in the job title.

1 1034 (62.90%) ITIL
2 820 (49.88%) Service Delivery
3 580 (35.28%) Service Management
4 526 (32.00%) Finance
5 354 (21.53%) SLA
6 292 (17.76%) ITSM
7 232 (14.11%) Change Management
8 230 (13.99%) Stakeholder Management
9 228 (13.87%) ITIL Certification
10 216 (13.14%) Project Management
11 205 (12.47%) Microsoft
12 202 (12.29%) Windows
13 185 (11.25%) Incident Management
14 183 (11.13%) Banking
15 174 (10.58%) Problem Management
16 168 (10.22%) Continuous Improvement
17 162 (9.85%) Mentoring
18 161 (9.79%) Asset Management
19 159 (9.67%) Analytical Skills
20 146 (8.88%) Service Design
21 142 (8.64%) Investment Banking
21 142 (8.64%) PRINCE2
22 137 (8.33%) Wealth Management
23 136 (8.27%) Line Management
24 135 (8.21%) Service Delivery Management
25 133 (8.09%) Retail Banking
26 128 (7.79%) ITIL V3
27 123 (7.48%) Degree
28 119 (7.24%) Data Centre
29 117 (7.12%) Performance Management

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (2.49%) MS Exchange
2 25 (1.52%) SharePoint
3 15 (0.91%) BizTalk Server
4 10 (0.61%) Exchange Server 2013
4 10 (0.61%) Tomcat
5 9 (0.55%) Skype for Business
6 7 (0.43%) Exchange Server 2010
7 6 (0.36%) CMS
8 5 (0.30%) IIS
8 5 (0.30%) Moodle
8 5 (0.30%) SAS
9 4 (0.24%) Exchange Server 2003
10 3 (0.18%) K2 blackpearl
10 3 (0.18%) OpenStack
11 2 (0.12%) Exchange Server 2007
12 1 (0.061%) Exchange Server 2000
12 1 (0.061%) Exchange Server 5.5
12 1 (0.061%) Sitecore CMS
12 1 (0.061%) Umbraco
12 1 (0.061%) WebSphere
Applications
1 71 (4.32%) Microsoft Office
2 55 (3.35%) Microsoft Excel
3 40 (2.43%) Microsoft PowerPoint
4 8 (0.49%) Microsoft Project
5 3 (0.18%) Camtasia
5 3 (0.18%) MS Visio
6 2 (0.12%) AutoCAD
7 1 (0.061%) Adobe Premiere
Business Applications
1 27 (1.64%) Remedy ITSM
2 13 (0.79%) Dynamics CRM
3 6 (0.36%) Dynamics AX
4 5 (0.30%) BusinessWorks
4 5 (0.30%) Exstream
5 4 (0.24%) Magento
5 4 (0.24%) SAP SM
6 3 (0.18%) Oracle EBS
6 3 (0.18%) Salesforce.com CRM
6 3 (0.18%) Visualfiles
7 2 (0.12%) Dynamics NAV
7 2 (0.12%) OPENHousing
7 2 (0.12%) SAP CO
7 2 (0.12%) SAP FI
7 2 (0.12%) SAP FI/CO
7 2 (0.12%) SAP Retail
8 1 (0.061%) Kypera Housing
8 1 (0.061%) MIS ActiveH
8 1 (0.061%) Northgate Housing
8 1 (0.061%) Orchard Housing
Cloud Services
1 107 (6.51%) Office 365
2 58 (3.53%) Microsoft Azure
3 42 (2.55%) SaaS
4 32 (1.95%) IaaS
5 24 (1.46%) PaaS
6 23 (1.40%) Amazon AWS
7 13 (0.79%) Dynamics 365
8 11 (0.67%) Cloud Computing
9 6 (0.36%) Google Cloud Platform
10 5 (0.30%) Dropbox
11 3 (0.18%) G Suite
12 2 (0.12%) GitHub
12 2 (0.12%) Slack
Communications & Networking
1 47 (2.86%) Firewall
2 39 (2.37%) WAN
3 34 (2.07%) LAN
4 28 (1.70%) SMS
5 23 (1.40%) TCP/IP
6 22 (1.34%) DNS
7 21 (1.28%) Internet
7 21 (1.28%) SAN
8 18 (1.09%) VoIP
9 17 (1.03%) VPN
10 16 (0.97%) DHCP
11 15 (0.91%) Skype
11 15 (0.91%) Unified Communications
12 13 (0.79%) Broadband
13 10 (0.61%) NAS
14 8 (0.49%) 3G
14 8 (0.49%) IP Telephony
14 8 (0.49%) Wi-Fi
15 7 (0.43%) Wireless
16 6 (0.36%) MPLS
Database & Business Intelligence
1 59 (3.59%) SQL Server
2 28 (1.70%) Oracle Database
3 21 (1.28%) MySQL
4 16 (0.97%) SQL Server Integration Services
5 14 (0.85%) Data Warehouse
6 12 (0.73%) BusinessObjects
7 11 (0.67%) Big Data
7 11 (0.67%) QlikView
8 9 (0.55%) Hadoop
8 9 (0.55%) Power BI
9 8 (0.49%) Relational Database
10 5 (0.30%) PowerCenter
10 5 (0.30%) SAP BW
11 4 (0.24%) Blockchain
11 4 (0.24%) RDBMS
11 4 (0.24%) SQL Server 2016
12 3 (0.18%) MS Access
12 3 (0.18%) OLTP
13 2 (0.12%) Enterprise Data Warehouse
13 2 (0.12%) SQL Server Reporting Services
Development Applications
1 3 (0.18%) JIRA
2 2 (0.12%) Visual Studio
3 1 (0.061%) Git (software)
3 1 (0.061%) LoadRunner
3 1 (0.061%) Maven
3 1 (0.061%) Subversion
3 1 (0.061%) TeamCity
General
1 526 (32.00%) Finance
2 183 (11.13%) Banking
3 142 (8.64%) Investment Banking
4 133 (8.09%) Retail Banking
5 103 (6.27%) Retail
6 77 (4.68%) Telecoms
7 74 (4.50%) Back Office
8 44 (2.68%) Legal
9 29 (1.76%) Marketing
10 24 (1.46%) Law
11 23 (1.40%) Advertising
12 19 (1.16%) Billing
13 14 (0.85%) Spanish Language
14 12 (0.73%) Portuguese Language
15 11 (0.67%) French Language
15 11 (0.67%) Manufacturing
16 8 (0.49%) Front Office
17 7 (0.43%) German Language
18 6 (0.36%) Games
19 5 (0.30%) Publishing
Libraries, Frameworks & Software Standards
1 19 (1.16%) Flash
2 14 (0.85%) Middleware
2 14 (0.85%) Web Services
3 11 (0.67%) .NET
4 10 (0.61%) HTML
5 8 (0.49%) CSS
6 6 (0.36%) XML
7 4 (0.24%) jQuery
7 4 (0.24%) Visualforce
7 4 (0.24%) X-Windows
8 3 (0.18%) HTML5
9 2 (0.12%) ASP.NET
9 2 (0.12%) ASP.NET Web Forms
10 1 (0.061%) J2EE
10 1 (0.061%) LAMP
10 1 (0.061%) SAP Basis
10 1 (0.061%) Sass
10 1 (0.061%) Spring
10 1 (0.061%) Spring MVC
10 1 (0.061%) Twitter Bootstrap
Miscellaneous
1 159 (9.67%) Analytical Skills
2 119 (7.24%) Data Centre
3 106 (6.45%) Management Information System
4 62 (3.77%) User Experience
5 42 (2.55%) Reference Data
6 41 (2.49%) Mainframe
7 39 (2.37%) Pricing Data
8 30 (1.82%) Driving Licence
9 28 (1.70%) CMDB
10 26 (1.58%) Computer Science
11 22 (1.34%) Virtual Team
12 18 (1.09%) Greenfield Project
13 13 (0.79%) EPoS
13 13 (0.79%) Private Cloud
14 12 (0.73%) Public Cloud
15 11 (0.67%) Blackberry
15 11 (0.67%) PMI
16 10 (0.61%) Digital Media
16 10 (0.61%) iPad
17 8 (0.49%) Over-the-Top Content
Operating Systems
1 202 (12.29%) Windows
2 58 (3.53%) Windows 7
3 54 (3.28%) Windows Server
4 46 (2.80%) Linux
5 42 (2.55%) Windows 10
6 35 (2.13%) Windows Server 2008
7 26 (1.58%) Windows Server 2012
8 22 (1.34%) Unix
9 13 (0.79%) Windows 8
10 10 (0.61%) AIX
10 10 (0.61%) CentOS
10 10 (0.61%) Mac OS X
11 7 (0.43%) Windows Server 2003
12 6 (0.36%) Apple iOS
13 5 (0.30%) Android
13 5 (0.30%) Red Hat Enterprise Linux
14 2 (0.12%) Mac OS
15 1 (0.061%) Windows 2000
15 1 (0.061%) Windows NT
15 1 (0.061%) Windows XP
Processes & Methodologies
1 1034 (62.90%) ITIL
2 820 (49.88%) Service Delivery
3 580 (35.28%) Service Management
4 292 (17.76%) ITSM
5 232 (14.11%) Change Management
6 230 (13.99%) Stakeholder Management
7 216 (13.14%) Project Management
8 185 (11.25%) Incident Management
9 174 (10.58%) Problem Management
10 168 (10.22%) Continuous Improvement
11 162 (9.85%) Mentoring
12 161 (9.79%) Asset Management
13 146 (8.88%) Service Design
14 142 (8.64%) PRINCE2
15 137 (8.33%) Wealth Management
16 136 (8.27%) Line Management
17 135 (8.21%) Service Delivery Management
18 128 (7.79%) ITIL V3
19 117 (7.12%) Performance Management
20 103 (6.27%) Agile Software Development
Programming Languages
1 45 (2.74%) SQL
2 41 (2.49%) Java
3 18 (1.09%) PowerShell
4 8 (0.49%) C
4 8 (0.49%) JavaScript
4 8 (0.49%) PHP
5 6 (0.36%) T-SQL
6 5 (0.30%) ABAP
7 4 (0.24%) Apex Code
8 3 (0.18%) C++
8 3 (0.18%) Perl
9 2 (0.12%) C#
10 1 (0.061%) PL/SQL
10 1 (0.061%) VB
Qualifications
1 228 (13.87%) ITIL Certification
2 123 (7.48%) Degree
3 45 (2.74%) Microsoft Certification
4 33 (2.01%) Security Cleared
5 32 (1.95%) MCSE
6 28 (1.70%) ITIL Foundation Certificate
7 23 (1.40%) Cisco Certification
7 23 (1.40%) ISEB
7 23 (1.40%) SC Cleared
8 22 (1.34%) CCNA
9 21 (1.28%) MCP
10 13 (0.79%) PMI Certification
11 11 (0.67%) PRINCE2 Certification
12 7 (0.43%) Computer Science Degree
12 7 (0.43%) DBS Check
13 6 (0.36%) DV Cleared
13 6 (0.36%) PRINCE2 Practitioner
14 5 (0.30%) MCSA
15 4 (0.24%) Numerate Degree
16 3 (0.18%) CCNP
Quality Assurance & Compliance
1 354 (21.53%) SLA
2 38 (2.31%) Data Quality
2 38 (2.31%) QA
3 26 (1.58%) ISO/IEC 20000
4 19 (1.16%) ISO/IEC 27001
5 11 (0.67%) COBIT
6 9 (0.55%) GDPR
7 6 (0.36%) PMO
8 4 (0.24%) ISO 22301
8 4 (0.24%) Sarbanes-Oxley
9 3 (0.18%) ISO 9001
9 3 (0.18%) MiFID
10 1 (0.061%) ISO 14001
10 1 (0.061%) PCI DSS
10 1 (0.061%) TickIT
System Software
1 117 (7.12%) Active Directory
2 57 (3.47%) Virtual Desktop
3 42 (2.55%) VMware Infrastructure
4 29 (1.76%) Hyper-V
5 16 (0.97%) Virtual Machines
6 14 (0.85%) XenApp
7 12 (0.73%) vSphere
8 10 (0.61%) Microsoft App-V
9 8 (0.49%) Terminal Services
10 4 (0.24%) BitLocker
10 4 (0.24%) Terminal Server
10 4 (0.24%) VMware ESXi
11 2 (0.12%) Citrix Presentation Server
11 2 (0.12%) Virtual Servers
11 2 (0.12%) XenServer
12 1 (0.061%) vCloud
12 1 (0.061%) Xen
12 1 (0.061%) XenDesktop
Systems Management
1 27 (1.64%) SCCM
2 20 (1.22%) Tivoli Storage Manager
3 13 (0.79%) SCOM
4 10 (0.61%) WhatsUp Gold
5 6 (0.36%) Nagios
5 6 (0.36%) Opsview
6 5 (0.30%) AirWatch
6 5 (0.30%) vCenter Server
7 4 (0.24%) Jamf Pro
7 4 (0.24%) XenMobile
8 3 (0.18%) Cisco IPCC
9 2 (0.12%) Cisco CUCM
9 2 (0.12%) Cisco UCCE
9 2 (0.12%) Cisco UCCX
9 2 (0.12%) EMC NetWorker
9 2 (0.12%) Netcool
9 2 (0.12%) SCDPM
9 2 (0.12%) SCVMM
10 1 (0.061%) HP Quality Center
10 1 (0.061%) SAP Afaria
Vendors
1 205 (12.47%) Microsoft
2 72 (4.38%) VMware
3 67 (4.08%) Oracle
4 54 (3.28%) SAP
5 52 (3.16%) ServiceNow
6 51 (3.10%) Cisco
7 45 (2.74%) Citrix
8 31 (1.89%) Remedy
9 23 (1.40%) Cadence
10 21 (1.28%) BMC
11 19 (1.16%) Dell
11 19 (1.16%) HP
12 16 (0.97%) CheckPoint
13 14 (0.85%) EqualLogic
14 13 (0.79%) Mitel
15 11 (0.67%) Fortinet
16 10 (0.61%) Apple
16 10 (0.61%) Google
16 10 (0.61%) Meraki
16 10 (0.61%) Wyse