Period
to 21 May 2018

The median annual salary for a Service Manager was £50,000 in advertised job vacancies in England during the 6 months to 21 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK > England
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 374 321 309
Rank change year-on-year -53 -12 -40
Permanent jobs requiring a Service Manager 1,352 1,651 2,072
As % of all permanent IT jobs advertised in England 0.84% 1.04% 1.10%
As % of the Job Titles category 0.87% 1.08% 1.13%
Number of salaries quoted 1,006 1,293 1,685
England median annual salary £50,000 £50,000 £50,000
10th Percentile £35,000 £33,660 £35,750
90th Percentile £77,500 £73,750 £72,859
UK median annual salary £50,000 £50,000 £50,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 154,981 153,453 182,740
% of permanent IT jobs with a recognized job title 96.42% 96.48% 96.65%
Number of salaries quoted 127,055 127,934 155,096
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £77,500 £76,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in England.

Salary trend for Service Manager in England

Service Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Manager in England over the 6 months to 21 May 2018.

Salary histogram for Service Manager in England

Service Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the England region over the 6 months to 21 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -110 457 £55,000 - 33
South East +7 313 £47,500 -5.00% 37
North of England -13 211 £47,500 +18.75% 30
Midlands +2 189 £50,000 - 19
West Midlands +1 135 £47,500 -5.00% 11
South West -26 94 £52,500 +23.53% 13
East of England -55 94 £47,500 -5.00% 11
North West -31 92 £47,500 +11.76% 11
Yorkshire +8 84 £47,500 +18.75% 15
East Midlands 0 54 £50,000 -2.44% 8
North East -6 35 £43,500 +16.00% 4
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 May 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Manager in the job title.

1 922 (68.20%) ITIL
2 745 (55.10%) Service Delivery
3 477 (35.28%) Service Management
4 375 (27.74%) SLA
5 365 (27.00%) Finance
6 270 (19.97%) Stakeholder Management
7 234 (17.31%) Microsoft
8 201 (14.87%) Project Management
8 201 (14.87%) ITIL V3
9 194 (14.35%) ITSM
9 194 (14.35%) Windows
10 177 (13.09%) Incident Management
11 174 (12.87%) Change Management
12 157 (11.61%) ITIL Certification
12 157 (11.61%) Service Delivery Management
13 152 (11.24%) Agile Software Development
14 149 (11.02%) Problem Management
15 140 (10.36%) Problem-Solving
16 137 (10.13%) Continuous Improvement
17 128 (9.47%) Analytical Skills
18 117 (8.65%) Retail
19 116 (8.58%) Microsoft Office
19 116 (8.58%) Line Management
20 113 (8.36%) Data Centre
20 113 (8.36%) Microsoft Excel
21 107 (7.91%) Active Directory
22 104 (7.69%) Office 365
23 103 (7.62%) Service Design
24 101 (7.47%) Degree
25 100 (7.40%) Mentoring

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (2.22%) SharePoint
2 24 (1.78%) MS Exchange
3 11 (0.81%) CMS
4 10 (0.74%) WordPress
5 9 (0.67%) Exchange Server 2010
5 9 (0.67%) Skype for Business
6 7 (0.52%) IBM Notes
7 6 (0.44%) Exchange Server 2013
8 4 (0.30%) Confluence
9 3 (0.22%) SharePoint 2010
9 3 (0.22%) SharePoint 2013
10 2 (0.15%) IIS
11 1 (0.074%) BizTalk Server
11 1 (0.074%) Exchange Server 2000
11 1 (0.074%) Exchange Server 2003
11 1 (0.074%) Exchange Server 2007
11 1 (0.074%) Exchange Server 5.5
11 1 (0.074%) JBoss
11 1 (0.074%) Moodle
11 1 (0.074%) WebSphere
Applications
1 116 (8.58%) Microsoft Office
2 113 (8.36%) Microsoft Excel
3 93 (6.88%) Microsoft PowerPoint
4 15 (1.11%) MS Visio
5 5 (0.37%) Microsoft Project
6 1 (0.074%) Acrobat
6 1 (0.074%) AutoCAD
Business Applications
1 26 (1.92%) Dynamics CRM
2 12 (0.89%) Remedy ITSM
3 9 (0.67%) Dynamics AX
4 5 (0.37%) ScheduALL
5 4 (0.30%) Oracle Applications
6 3 (0.22%) SAP ERP
7 2 (0.15%) assyst
7 2 (0.15%) NetSuite
7 2 (0.15%) Oracle EBS
7 2 (0.15%) Oracle ERP
7 2 (0.15%) SAP BPC
8 1 (0.074%) JDE OneWorld
8 1 (0.074%) Magento
8 1 (0.074%) SAP CRM
8 1 (0.074%) SAP Hybris
Cloud Services
1 104 (7.69%) Office 365
2 54 (3.99%) Amazon AWS
3 53 (3.92%) Microsoft Azure
4 41 (3.03%) SaaS
5 14 (1.04%) IaaS
6 11 (0.81%) Cloud Computing
6 11 (0.81%) PaaS
7 6 (0.44%) Dynamics 365
7 6 (0.44%) Yammer
8 5 (0.37%) Azure Active Directory
8 5 (0.37%) G Suite
9 4 (0.30%) Amazon EC2
9 4 (0.30%) Amazon S3
9 4 (0.30%) OneDrive
9 4 (0.30%) Slack
10 3 (0.22%) GitHub
10 3 (0.22%) Google Cloud Platform
10 3 (0.22%) Salesforce Service Cloud
11 2 (0.15%) SuccessFactors
11 2 (0.15%) Virtual Private Cloud
Communications & Networking
1 27 (2.00%) WAN
2 26 (1.92%) LAN
3 25 (1.85%) SMS
4 22 (1.63%) Firewall
5 19 (1.41%) Internet
6 18 (1.33%) Wireless
7 17 (1.26%) VoIP
8 16 (1.18%) Skype
9 15 (1.11%) Unified Communications
10 12 (0.89%) DNS
10 12 (0.89%) TCP/IP
10 12 (0.89%) VPN
11 11 (0.81%) DHCP
12 9 (0.67%) SSL
12 9 (0.67%) Wi-Fi
13 8 (0.59%) BGP
13 8 (0.59%) EIGRP
13 8 (0.59%) Intranet
13 8 (0.59%) MPLS
13 8 (0.59%) OSPF
Database & Business Intelligence
1 17 (1.26%) SQL Server
2 4 (0.30%) Amazon Redshift
2 4 (0.30%) Big Data
2 4 (0.30%) Blockchain
2 4 (0.30%) Data Warehouse
2 4 (0.30%) MySQL
3 3 (0.22%) GIS
4 2 (0.15%) Hadoop
4 2 (0.15%) NoSQL
4 2 (0.15%) OLAP
4 2 (0.15%) Text Mining
5 1 (0.074%) Data Mining
5 1 (0.074%) MS Access
5 1 (0.074%) Oracle Database
5 1 (0.074%) Oracle Reports
5 1 (0.074%) Power BI
5 1 (0.074%) Relational Database
5 1 (0.074%) SQL Server Integration Services
5 1 (0.074%) Sybase ASE
Development Applications
1 12 (0.89%) JIRA
2 3 (0.22%) LoadRunner
3 1 (0.074%) GitLab
3 1 (0.074%) Jenkins
3 1 (0.074%) Maven
3 1 (0.074%) Visual Studio
General
1 365 (27.00%) Finance
2 117 (8.65%) Retail
3 62 (4.59%) Legal
4 54 (3.99%) Telecoms
5 44 (3.25%) Law
6 42 (3.11%) Marketing
7 36 (2.66%) Banking
8 25 (1.85%) Billing
9 14 (1.04%) Back Office
10 12 (0.89%) German Language
11 9 (0.67%) Financial Institution
11 9 (0.67%) Games
12 7 (0.52%) Publishing
12 7 (0.52%) Retail Banking
13 6 (0.44%) French Language
13 6 (0.44%) Investment Banking
14 5 (0.37%) Advertising
14 5 (0.37%) Local Government
14 5 (0.37%) Military
15 4 (0.30%) Manufacturing
Libraries, Frameworks & Software Standards
1 13 (0.96%) Flash
2 11 (0.81%) HTML
3 7 (0.52%) Web Services
4 6 (0.44%) .NET
4 6 (0.44%) Middleware
5 4 (0.30%) REST
6 2 (0.15%) JDBC
6 2 (0.15%) LDAP
6 2 (0.15%) ODBC
6 2 (0.15%) Oracle Fusion
6 2 (0.15%) SAML
7 1 (0.074%) .NET Framework
7 1 (0.074%) ASP.NET MVC
7 1 (0.074%) jQuery
7 1 (0.074%) SAP PI
7 1 (0.074%) Spring
7 1 (0.074%) Spring MVC
7 1 (0.074%) Velocity
7 1 (0.074%) WCF
7 1 (0.074%) WF
Miscellaneous
1 128 (9.47%) Analytical Skills
2 113 (8.36%) Data Centre
3 60 (4.44%) Management Information System
4 49 (3.62%) Self-Motivation
5 35 (2.59%) Fintech
6 32 (2.37%) Computer Science
7 29 (2.14%) User Experience
8 25 (1.85%) Virtual Team
9 22 (1.63%) Public Cloud
10 19 (1.41%) Foreign Exchange (FX)
11 18 (1.33%) Blackberry
12 13 (0.96%) Fat Client
12 13 (0.96%) Thin Client
13 12 (0.89%) CMDB
13 12 (0.89%) NHS
13 12 (0.89%) Social Media
14 11 (0.81%) Enterprise Software
15 8 (0.59%) Driving Licence
15 8 (0.59%) iPhone
15 8 (0.59%) Mobile App
Operating Systems
1 194 (14.35%) Windows
2 97 (7.17%) Windows 7
3 69 (5.10%) Windows 10
4 38 (2.81%) Windows Server
5 22 (1.63%) Linux
6 16 (1.18%) Windows Server 2012
7 13 (0.96%) Apple iOS
7 13 (0.96%) Windows Server 2008
8 11 (0.81%) Windows 8
9 9 (0.67%) Windows XP
10 8 (0.59%) Windows Server 2003
11 7 (0.52%) Mac OS X
11 7 (0.52%) Unix
12 6 (0.44%) Android
13 4 (0.30%) Windows Phone
14 2 (0.15%) CentOS
14 2 (0.15%) Mac OS
15 1 (0.074%) Red Hat Enterprise Linux
15 1 (0.074%) Windows 2000
15 1 (0.074%) Windows Vista
Processes & Methodologies
1 922 (68.20%) ITIL
2 745 (55.10%) Service Delivery
3 477 (35.28%) Service Management
4 270 (19.97%) Stakeholder Management
5 201 (14.87%) ITIL V3
5 201 (14.87%) Project Management
6 194 (14.35%) ITSM
7 177 (13.09%) Incident Management
8 174 (12.87%) Change Management
9 157 (11.61%) Service Delivery Management
10 152 (11.24%) Agile Software Development
11 149 (11.02%) Problem Management
12 140 (10.36%) Problem-Solving
13 137 (10.13%) Continuous Improvement
14 116 (8.58%) Line Management
15 103 (7.62%) Service Design
16 100 (7.40%) Mentoring
17 79 (5.84%) Performance Management
18 76 (5.62%) PRINCE2
19 69 (5.10%) Time Management
Programming Languages
1 34 (2.51%) SQL
2 28 (2.07%) C
3 10 (0.74%) PowerShell
4 2 (0.15%) Java
4 2 (0.15%) JavaScript
5 1 (0.074%) Bash Shell
5 1 (0.074%) C#
5 1 (0.074%) Lingo
5 1 (0.074%) Python
5 1 (0.074%) Scala
5 1 (0.074%) Shell Script
5 1 (0.074%) VBA
Qualifications
1 157 (11.61%) ITIL Certification
2 101 (7.47%) Degree
3 40 (2.96%) ISEB
4 30 (2.22%) Security Cleared
5 27 (2.00%) ITIL Foundation Certificate
6 24 (1.78%) SC Cleared
7 23 (1.70%) Cisco Certification
8 22 (1.63%) CCNA
8 22 (1.63%) Microsoft Certification
9 19 (1.41%) Computer Science Degree
10 18 (1.33%) Master's Degree
11 11 (0.81%) CCNP
11 11 (0.81%) DBS Check
12 9 (0.67%) MCP
13 8 (0.59%) PRINCE2 Practitioner
14 7 (0.52%) Numerate Degree
15 6 (0.44%) MCSE
15 6 (0.44%) PMP
16 5 (0.37%) MCSA
16 5 (0.37%) PMI Certification
Quality Assurance & Compliance
1 375 (27.74%) SLA
2 51 (3.77%) QA
3 28 (2.07%) ISO/IEC 20000
4 18 (1.33%) PMO
5 13 (0.96%) GDPR
5 13 (0.96%) ISO/IEC 27001
6 8 (0.59%) COBIT
7 4 (0.30%) PCI DSS
8 3 (0.22%) MiFID
8 3 (0.22%) SEPA
9 2 (0.15%) Cyber Essentials
9 2 (0.15%) Cyber Essentials PLUS
9 2 (0.15%) ISO 9001
9 2 (0.15%) Sarbanes-Oxley
10 1 (0.074%) BS25999
10 1 (0.074%) GCP
10 1 (0.074%) ISO 9000
10 1 (0.074%) ISO/IEC 19770
10 1 (0.074%) PSD2
10 1 (0.074%) UCITS
System Software
1 107 (7.91%) Active Directory
2 19 (1.41%) VMware Infrastructure
3 18 (1.33%) XenApp
4 15 (1.11%) XenDesktop
5 11 (0.81%) VMware ESXi
6 9 (0.67%) Hyper-V
6 9 (0.67%) Microsoft App-V
6 9 (0.67%) Virtual Desktop
7 8 (0.59%) XenServer
8 7 (0.52%) Xen
9 5 (0.37%) Terminal Services
10 3 (0.22%) vSphere
11 2 (0.15%) BitLocker
11 2 (0.15%) Firmware
Systems Management
1 41 (3.03%) SCCM
2 27 (2.00%) Tivoli Storage Manager
3 8 (0.59%) WSUS
4 7 (0.52%) Cisco CUCM
4 7 (0.52%) Cisco UCCE
4 7 (0.52%) Cisco UCCX
4 7 (0.52%) Jamf Pro
5 6 (0.44%) AirWatch
6 5 (0.37%) IBM BigFix
7 3 (0.22%) BMC Performance Manager
7 3 (0.22%) Cisco IPCC
7 3 (0.22%) HP Quality Center
7 3 (0.22%) Microsoft Intune
7 3 (0.22%) XenMobile
8 2 (0.15%) SCOM
8 2 (0.15%) Single Sign-On
9 1 (0.074%) Backup Exec
9 1 (0.074%) Nagios
9 1 (0.074%) ZABBIX
Vendors
1 234 (17.31%) Microsoft
2 62 (4.59%) Citrix
3 51 (3.77%) VMware
4 36 (2.66%) Cisco
4 36 (2.66%) ServiceNow
5 21 (1.55%) SAP
6 20 (1.48%) Remedy
7 19 (1.41%) Oracle
8 17 (1.26%) Apple
9 13 (0.96%) Cadence
9 13 (0.96%) Salesforce.com
10 11 (0.81%) BMC
10 11 (0.81%) Xerox
11 9 (0.67%) Google
12 8 (0.59%) HP
13 7 (0.52%) Capita
13 7 (0.52%) Lotus
14 6 (0.44%) iManage
14 6 (0.44%) Mitel
14 6 (0.44%) Sage