Period
to 20 February 2018

The median annual salary for a Service Manager was £52,500 in advertised job vacancies in England during the 6 months to 20 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK > England
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 334 329 289
Rank change year-on-year -5 -40 -14
Permanent jobs requiring a Service Manager 1,546 1,612 2,235
As % of all permanent IT jobs advertised in England 0.93% 0.98% 1.13%
As % of the Job Titles category 0.97% 1.01% 1.17%
Number of salaries quoted 1,144 1,252 1,801
England median annual salary £52,500 £51,000 £50,000
Median salary % change year-on-year +2.94% +2.00% -
10th Percentile £36,250 £35,000 £35,250
90th Percentile £74,700 £73,750 £72,500
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 159,174 159,109 190,644
% of permanent IT jobs with a recognized job title 96.22% 96.50% 96.71%
Number of salaries quoted 131,450 133,199 160,983
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in England.

Salary trend for Service Manager in England

Service Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Manager in England over the 6 months to 20 February 2018.

Salary histogram for Service Manager in England

Service Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the England region over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -17 638 £57,500 +4.55% 45
South East +24 299 £52,500 +5.00% 37
North of England -13 222 £45,000 - 31
Midlands +37 221 £47,500 +5.56% 25
West Midlands +39 158 £50,000 - 16
Yorkshire +21 94 £43,500 -3.33% 6
South West -17 88 £52,500 +31.25% 20
East of England -72 81 £50,000 -16.67% 11
North West -68 77 £45,000 - 17
East Midlands +1 61 £42,500 -0.13% 9
North East +19 51 £45,000 +2.00% 8
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 February 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Manager in the job title.

1 1,014 (65.59%) ITIL
2 820 (53.04%) Service Delivery
3 530 (34.28%) Service Management
4 433 (28.01%) Finance
5 353 (22.83%) SLA
6 251 (16.24%) Microsoft
7 248 (16.04%) Stakeholder Management
8 234 (15.14%) Change Management
9 230 (14.88%) ITSM
10 217 (14.04%) Project Management
10 217 (14.04%) Windows
11 216 (13.97%) Incident Management
12 186 (12.03%) ITIL V3
13 180 (11.64%) Problem Management
14 172 (11.13%) Continuous Improvement
15 167 (10.80%) ITIL Certification
16 145 (9.38%) Mentoring
17 137 (8.86%) Line Management
18 134 (8.67%) Agile Software Development
19 131 (8.47%) Service Delivery Management
20 120 (7.76%) Active Directory
21 119 (7.70%) Retail
21 119 (7.70%) Office 365
22 117 (7.57%) Analytical Skills
22 117 (7.57%) PRINCE2
23 116 (7.50%) Data Centre
23 116 (7.50%) Service Design
24 113 (7.31%) Microsoft Office
25 107 (6.92%) Degree
26 106 (6.86%) Performance Management

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (1.81%) SharePoint
2 23 (1.49%) MS Exchange
3 15 (0.97%) BizTalk Server
4 12 (0.78%) Skype for Business
5 10 (0.65%) Exchange Server 2013
5 10 (0.65%) Tomcat
6 9 (0.58%) Exchange Server 2010
7 8 (0.52%) CMS
8 5 (0.32%) IBM Notes
8 5 (0.32%) IIS
8 5 (0.32%) Moodle
9 4 (0.26%) SAS
9 4 (0.26%) SharePoint 2010
9 4 (0.26%) SharePoint 2013
10 3 (0.19%) K2 blackpearl
10 3 (0.19%) OpenStack
11 2 (0.13%) Adobe Experience Manager
12 1 (0.065%) Exchange Server 2007
12 1 (0.065%) Exchange Server 5.5
12 1 (0.065%) JBoss
Applications
1 113 (7.31%) Microsoft Office
2 64 (4.14%) Microsoft Excel
3 51 (3.30%) Microsoft PowerPoint
4 10 (0.65%) MS Visio
5 9 (0.58%) Microsoft Project
6 3 (0.19%) Camtasia
7 1 (0.065%) Acrobat
7 1 (0.065%) Adobe Premiere
7 1 (0.065%) AutoCAD
Business Applications
1 21 (1.36%) Dynamics CRM
2 20 (1.29%) Remedy ITSM
3 6 (0.39%) ScheduALL
4 5 (0.32%) Dynamics AX
5 4 (0.26%) Oracle EBS
6 3 (0.19%) Salesforce.com CRM
6 3 (0.19%) SAP ERP
6 3 (0.19%) SAP SM
6 3 (0.19%) Visualfiles
7 2 (0.13%) SAP BPC
7 2 (0.13%) SAP CO
7 2 (0.13%) SAP FI
7 2 (0.13%) SAP FI/CO
7 2 (0.13%) SAP Retail
8 1 (0.065%) Oracle Applications
8 1 (0.065%) Oracle ERP
8 1 (0.065%) SAP CRM
8 1 (0.065%) SAP MM
8 1 (0.065%) SAP SD
8 1 (0.065%) Summit
Cloud Services
1 119 (7.70%) Office 365
2 69 (4.46%) Microsoft Azure
3 62 (4.01%) SaaS
4 49 (3.17%) Amazon AWS
5 26 (1.68%) IaaS
6 23 (1.49%) PaaS
7 8 (0.52%) Cloud Computing
8 7 (0.45%) Dynamics 365
8 7 (0.45%) G Suite
8 7 (0.45%) Google Cloud Platform
9 5 (0.32%) Dropbox
9 5 (0.32%) Slack
10 4 (0.26%) Azure Active Directory
10 4 (0.26%) GitHub
10 4 (0.26%) Yammer
11 3 (0.19%) Amazon EC2
11 3 (0.19%) Amazon S3
12 2 (0.13%) Mimecast
12 2 (0.13%) SuccessFactors
12 2 (0.13%) Virtual Private Cloud
Communications & Networking
1 31 (2.01%) Firewall
1 31 (2.01%) SMS
2 29 (1.88%) WAN
3 27 (1.75%) LAN
4 25 (1.62%) Internet
5 22 (1.42%) VoIP
6 20 (1.29%) DNS
7 18 (1.16%) VPN
8 16 (1.03%) Skype
9 15 (0.97%) Wireless
10 14 (0.91%) DHCP
11 12 (0.78%) Intranet
12 11 (0.71%) Unified Communications
13 10 (0.65%) SAN
13 10 (0.65%) TCP/IP
14 8 (0.52%) BGP
14 8 (0.52%) EIGRP
14 8 (0.52%) OSPF
14 8 (0.52%) Wi-Fi
15 7 (0.45%) RTCP
Database & Business Intelligence
1 49 (3.17%) SQL Server
2 24 (1.55%) MySQL
3 18 (1.16%) Oracle Database
4 15 (0.97%) SQL Server Integration Services
5 11 (0.71%) BusinessObjects
6 8 (0.52%) Data Warehouse
7 7 (0.45%) Blockchain
8 6 (0.39%) Power BI
8 6 (0.39%) QlikView
9 4 (0.26%) RDBMS
9 4 (0.26%) Relational Database
9 4 (0.26%) SAP BW
10 3 (0.19%) Amazon Redshift
10 3 (0.19%) Big Data
11 2 (0.13%) GIS
11 2 (0.13%) MongoDB
11 2 (0.13%) NoSQL
11 2 (0.13%) OLAP
11 2 (0.13%) Oracle Reports
12 1 (0.065%) OLTP
Development Applications
1 7 (0.45%) JIRA
2 3 (0.19%) LoadRunner
3 2 (0.13%) Maven
4 1 (0.065%) Visual Studio
General
1 433 (28.01%) Finance
2 119 (7.70%) Retail
3 95 (6.14%) Banking
4 63 (4.08%) Telecoms
5 55 (3.56%) Investment Banking
5 55 (3.56%) Retail Banking
6 51 (3.30%) Legal
7 38 (2.46%) Law
8 36 (2.33%) Marketing
9 26 (1.68%) Back Office
10 20 (1.29%) Billing
11 13 (0.84%) Advertising
12 12 (0.78%) French Language
13 11 (0.71%) German Language
14 10 (0.65%) Manufacturing
15 7 (0.45%) Financial Institution
15 7 (0.45%) Front Office
16 6 (0.39%) Military
16 6 (0.39%) Spanish Language
17 4 (0.26%) Portuguese Language
Libraries, Frameworks & Software Standards
1 18 (1.16%) Flash
2 12 (0.78%) .NET
2 12 (0.78%) Middleware
3 10 (0.65%) Web Services
4 7 (0.45%) HTML
5 6 (0.39%) CSS
6 4 (0.26%) jQuery
6 4 (0.26%) Visualforce
6 4 (0.26%) XML
6 4 (0.26%) X-Windows
7 2 (0.13%) AngularJS
7 2 (0.13%) HTML5
7 2 (0.13%) J2EE
7 2 (0.13%) REST
7 2 (0.13%) Sass
7 2 (0.13%) Spring
7 2 (0.13%) Spring MVC
7 2 (0.13%) Twitter Bootstrap
8 1 (0.065%) ASP.NET
8 1 (0.065%) LAMP
Miscellaneous
1 117 (7.57%) Analytical Skills
2 116 (7.50%) Data Centre
3 84 (5.43%) Management Information System
4 42 (2.72%) User Experience
5 33 (2.13%) Computer Science
6 23 (1.49%) Public Cloud
7 22 (1.42%) CMDB
7 22 (1.42%) Driving Licence
8 21 (1.36%) Virtual Team
9 16 (1.03%) Fintech
10 14 (0.91%) EPoS
10 14 (0.91%) Greenfield Project
11 12 (0.78%) NHS
12 11 (0.71%) FMCG
12 11 (0.71%) Private Cloud
13 9 (0.58%) Algorithms
13 9 (0.58%) Digital Media
13 9 (0.58%) Fat Client
13 9 (0.58%) Foreign Exchange (FX)
13 9 (0.58%) Thin Client
Operating Systems
1 217 (14.04%) Windows
2 93 (6.02%) Windows 7
3 69 (4.46%) Windows 10
4 41 (2.65%) Linux
4 41 (2.65%) Windows Server
5 31 (2.01%) Windows Server 2008
6 21 (1.36%) Windows Server 2012
7 17 (1.10%) Unix
8 14 (0.91%) Mac OS X
9 11 (0.71%) Windows 8
10 10 (0.65%) Windows Server 2003
11 7 (0.45%) Apple iOS
11 7 (0.45%) CentOS
11 7 (0.45%) Windows XP
12 4 (0.26%) Android
12 4 (0.26%) Mac OS
13 2 (0.13%) Red Hat Enterprise Linux
13 2 (0.13%) Windows Phone
14 1 (0.065%) Windows 2000
14 1 (0.065%) Windows NT
Processes & Methodologies
1 1,014 (65.59%) ITIL
2 820 (53.04%) Service Delivery
3 530 (34.28%) Service Management
4 248 (16.04%) Stakeholder Management
5 234 (15.14%) Change Management
6 230 (14.88%) ITSM
7 217 (14.04%) Project Management
8 216 (13.97%) Incident Management
9 186 (12.03%) ITIL V3
10 180 (11.64%) Problem Management
11 172 (11.13%) Continuous Improvement
12 145 (9.38%) Mentoring
13 137 (8.86%) Line Management
14 134 (8.67%) Agile Software Development
15 131 (8.47%) Service Delivery Management
16 117 (7.57%) PRINCE2
17 116 (7.50%) Service Design
18 106 (6.86%) Performance Management
19 99 (6.40%) Contract Management
20 83 (5.37%) Supplier Management
Programming Languages
1 41 (2.65%) SQL
2 30 (1.94%) Java
3 11 (0.71%) PowerShell
4 10 (0.65%) C
5 7 (0.45%) JavaScript
6 6 (0.39%) T-SQL
7 5 (0.32%) ABAP
8 4 (0.26%) Apex Code
9 1 (0.065%) Bash Shell
9 1 (0.065%) C#
9 1 (0.065%) C++
9 1 (0.065%) Perl
9 1 (0.065%) PL/SQL
9 1 (0.065%) Shell Script
Qualifications
1 167 (10.80%) ITIL Certification
2 107 (6.92%) Degree
3 37 (2.39%) Security Cleared
4 33 (2.13%) ITIL Foundation Certificate
5 32 (2.07%) Microsoft Certification
6 29 (1.88%) Cisco Certification
7 27 (1.75%) CCNA
8 24 (1.55%) SC Cleared
9 21 (1.36%) MCSE
10 17 (1.10%) ISEB
10 17 (1.10%) MCP
11 11 (0.71%) PMI Certification
11 11 (0.71%) PRINCE2 Certification
12 10 (0.65%) Computer Science Degree
13 9 (0.58%) CCNP
13 9 (0.58%) PRINCE2 Practitioner
14 8 (0.52%) Master's Degree
15 7 (0.45%) Numerate Degree
16 6 (0.39%) DBS Check
16 6 (0.39%) DV Cleared
Quality Assurance & Compliance
1 353 (22.83%) SLA
2 46 (2.98%) QA
3 32 (2.07%) ISO/IEC 20000
4 30 (1.94%) Data Quality
5 17 (1.10%) ISO/IEC 27001
6 16 (1.03%) COBIT
7 13 (0.84%) GDPR
8 11 (0.71%) PMO
9 6 (0.39%) MiFID
10 4 (0.26%) ISO 9001
11 3 (0.19%) PCI DSS
12 2 (0.13%) ISO 22301
13 1 (0.065%) BS25999
13 1 (0.065%) ISO 9000
13 1 (0.065%) PSD2
13 1 (0.065%) Sarbanes-Oxley
13 1 (0.065%) SEPA
13 1 (0.065%) UCITS
System Software
1 120 (7.76%) Active Directory
2 42 (2.72%) VMware Infrastructure
3 30 (1.94%) Virtual Desktop
4 14 (0.91%) XenApp
5 11 (0.71%) Hyper-V
6 10 (0.65%) Microsoft App-V
6 10 (0.65%) Virtual Machines
7 8 (0.52%) vSphere
7 8 (0.52%) XenServer
8 7 (0.45%) Xen
9 5 (0.32%) VMware ESXi
9 5 (0.32%) XenDesktop
10 4 (0.26%) Terminal Server
11 2 (0.13%) BitLocker
11 2 (0.13%) Terminal Services
12 1 (0.065%) vCloud
Systems Management
1 42 (2.72%) SCCM
2 33 (2.13%) Tivoli Storage Manager
3 9 (0.58%) AirWatch
3 9 (0.58%) Jamf Pro
4 7 (0.45%) Cisco CUCM
4 7 (0.45%) Cisco UCCE
4 7 (0.45%) Cisco UCCX
4 7 (0.45%) SCOM
4 7 (0.45%) WhatsUp Gold
5 5 (0.32%) XenMobile
6 4 (0.26%) IBM BigFix
6 4 (0.26%) vCenter Server
7 3 (0.19%) BMC Performance Manager
7 3 (0.19%) Cisco IPCC
7 3 (0.19%) HP Quality Center
8 2 (0.13%) EMC NetWorker
8 2 (0.13%) Nagios
9 1 (0.065%) Opsview
9 1 (0.065%) SAP Afaria
9 1 (0.065%) ZABBIX
Vendors
1 251 (16.24%) Microsoft
2 79 (5.11%) VMware
3 56 (3.62%) Citrix
4 51 (3.30%) Cisco
5 49 (3.17%) Oracle
6 47 (3.04%) SAP
7 25 (1.62%) Remedy
8 23 (1.49%) ServiceNow
9 20 (1.29%) BMC
10 18 (1.16%) Apple
10 18 (1.16%) Cadence
11 15 (0.97%) Dell
11 15 (0.97%) HP
12 11 (0.71%) Ivanti
12 11 (0.71%) Xerox
13 10 (0.65%) Google
13 10 (0.65%) NetApp
14 9 (0.58%) EqualLogic
14 9 (0.58%) Mitel
14 9 (0.58%) Salesforce.com