Period
to 20 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Edinburgh with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

Service Management
Scotland > Edinburgh
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 67 94 87
Rank change year-on-year +27 -7 -6
Permanent jobs citing Service Management 84 58 53
As % of all permanent IT jobs advertised in Edinburgh 3.33% 2.20% 2.22%
As % of the Processes & Methodologies category 3.57% 2.36% 2.39%
Number of salaries quoted 49 46 40
Edinburgh median annual salary £42,500 £47,000 £48,750
Median salary % change year-on-year -9.57% -3.59% +16.07%
10th Percentile £18,500 £24,250 £26,250
90th Percentile £92,500 £72,500 £57,500
Scotland median annual salary £42,500 £45,000 £39,000
% change year-on-year -5.56% +15.38% -6.59%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Edinburgh with a requirement for process or methodology skills.

All Process and Methodology Skills
Edinburgh
Permanent vacancies with a requirement for process or methodology skills 2,355 2,454 2,220
As % of all permanent IT jobs advertised in Edinburgh 93.34% 93.06% 93.12%
Number of salaries quoted 1,455 1,485 1,409
Edinburgh median annual salary £47,500 £42,500 £45,000
Median salary % change year-on-year +11.76% -5.56% +2.86%
10th Percentile £29,250 £27,500 £27,000
90th Percentile £75,000 £67,500 £70,000
Scotland median annual salary £45,500 £44,000 £44,500
% change year-on-year +3.41% -1.12% +4.71%

Service Management
Job Vacancy Trend in Edinburgh

Job postings citing Service Management as a percentage of all IT jobs advertised in Edinburgh.

Job vacancy trend for Service Management in Edinburgh

Service Management
Salary Trend in Edinburgh

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Edinburgh.

Salary trend for Service Management in Edinburgh

Service Management
Salary Histogram in Edinburgh

The salary distribution of IT jobs citing Service Management in Edinburgh over the 6 months to 20 September 2018.

Salary histogram for Service Management in Edinburgh

For the 6 months to 20 September 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Edinburgh region with a requirement for Service Management.

1 50 (59.52%) ITIL
2 41 (48.81%) ITSM
3 30 (35.71%) Problem-Solving
4 25 (29.76%) Finance
5 24 (28.57%) Service Delivery
6 21 (25.00%) Analytical Skills
7 20 (23.81%) Windows
8 15 (17.86%) Firewall
9 14 (16.67%) Service Design
10 13 (15.48%) Coaching
10 13 (15.48%) Continuous Improvement
10 13 (15.48%) SLA
11 12 (14.29%) VoIP
11 12 (14.29%) SQL Server
11 12 (14.29%) ITIL V3
11 12 (14.29%) Windows Server
12 10 (11.90%) Degree
12 10 (11.90%) Linux
12 10 (11.90%) JBoss
12 10 (11.90%) Microsoft
12 10 (11.90%) ITIL Certification
12 10 (11.90%) Stakeholder Management
13 9 (10.71%) Risk Management
13 9 (10.71%) Agile Software Development
13 9 (10.71%) WebSphere
13 9 (10.71%) Splunk
13 9 (10.71%) People Management
14 8 (9.52%) Hybrid Cloud
14 8 (9.52%) Public Cloud
14 8 (9.52%) ServiceNow

Service Management
Co-occurring IT Skills in Edinburgh by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (11.90%) JBoss
2 9 (10.71%) WebSphere
3 7 (8.33%) Apache
4 6 (7.14%) IIS
4 6 (7.14%) Tomcat
5 4 (4.76%) WebLogic
Applications
1 4 (4.76%) Microsoft Excel
1 4 (4.76%) Microsoft Office
2 2 (2.38%) Microsoft PowerPoint
Cloud Services
1 4 (4.76%) SaaS
Communications & Networking
1 15 (17.86%) Firewall
2 12 (14.29%) VoIP
3 6 (7.14%) DNS
3 6 (7.14%) iSCSI
3 6 (7.14%) SSH
3 6 (7.14%) TCP/IP
4 4 (4.76%) Intrusion Detection
5 3 (3.57%) Wireless
6 2 (2.38%) Fibre Channel
6 2 (2.38%) SAN
7 1 (1.19%) ATM
7 1 (1.19%) IP Telephony
7 1 (1.19%) LAN
7 1 (1.19%) WAN
7 1 (1.19%) Wi-Fi
Database & Business Intelligence
1 12 (14.29%) SQL Server
2 4 (4.76%) DB2
3 3 (3.57%) RDBMS
3 3 (3.57%) Relational Database
Development Applications
1 1 (1.19%) Ant
1 1 (1.19%) Cucumber
1 1 (1.19%) Eclipse
1 1 (1.19%) IBM UrbanCode
1 1 (1.19%) Jenkins
1 1 (1.19%) JUnit
1 1 (1.19%) Selenium
1 1 (1.19%) Selenium IDE
1 1 (1.19%) Subversion
1 1 (1.19%) TortoiseSVN
1 1 (1.19%) WebDriver
General
1 25 (29.76%) Finance
2 6 (7.14%) German Language
3 3 (3.57%) Banking
4 2 (2.38%) Marketing
4 2 (2.38%) Retail Banking
Job Titles
1 18 (21.43%) Service Manager
2 10 (11.90%) Analyst
2 10 (11.90%) IT Manager
3 7 (8.33%) IT Services Manager
3 7 (8.33%) Service Desk Manager
3 7 (8.33%) Support Analyst
4 6 (7.14%) Applications Engineer
4 6 (7.14%) Applications Support
4 6 (7.14%) Applications Support Analyst
5 5 (5.95%) Security Engineer
6 4 (4.76%) Consultant
6 4 (4.76%) Infrastructure Manager
6 4 (4.76%) Infrastructure Services Manager
6 4 (4.76%) Network Manager
7 3 (3.57%) Architect
7 3 (3.57%) ITSM Consultant
8 2 (2.38%) Developer
8 2 (2.38%) Graduate
8 2 (2.38%) Software Engineer
8 2 (2.38%) Systems Analyst
Libraries, Frameworks & Software Standards
1 5 (5.95%) CSS
1 5 (5.95%) Dojo
1 5 (5.95%) EJB
1 5 (5.95%) HTML
1 5 (5.95%) jQuery
2 4 (4.76%) EJB 3.0
2 4 (4.76%) Hibernate
2 4 (4.76%) J2EE
2 4 (4.76%) Java EE
2 4 (4.76%) JSP
2 4 (4.76%) Servlets
3 2 (2.38%) JPA
3 2 (2.38%) LDAP
4 1 (1.19%) Ajax
4 1 (1.19%) Middleware
4 1 (1.19%) REST
Miscellaneous
1 21 (25.00%) Analytical Skills
2 8 (9.52%) Hybrid Cloud
2 8 (9.52%) Public Cloud
3 5 (5.95%) Data Centre
3 5 (5.95%) Mainframe
4 3 (3.57%) Computer Science
5 2 (2.38%) CMDB
5 2 (2.38%) Enterprise Software
5 2 (2.38%) Management Information System
5 2 (2.38%) Security Operations Centre
5 2 (2.38%) Self-Motivation
5 2 (2.38%) User Experience
6 1 (1.19%) Mobile App
Operating Systems
1 20 (23.81%) Windows
2 12 (14.29%) Windows Server
3 10 (11.90%) Linux
4 4 (4.76%) Unix
5 3 (3.57%) Red Hat Enterprise Linux
5 3 (3.57%) Windows 7
6 2 (2.38%) Windows Server 2008
6 2 (2.38%) Windows Server 2012
7 1 (1.19%) AIX
7 1 (1.19%) Windows 10
7 1 (1.19%) zOS
Processes & Methodologies
1 50 (59.52%) ITIL
2 41 (48.81%) ITSM
3 30 (35.71%) Problem-Solving
4 24 (28.57%) Service Delivery
5 14 (16.67%) Service Design
6 13 (15.48%) Coaching
6 13 (15.48%) Continuous Improvement
7 12 (14.29%) ITIL V3
8 10 (11.90%) Stakeholder Management
9 9 (10.71%) Agile Software Development
9 9 (10.71%) People Management
9 9 (10.71%) Risk Management
10 8 (9.52%) Change Management
10 8 (9.52%) Knowledge Management
10 8 (9.52%) Target Operating Model
11 7 (8.33%) Problem Management
11 7 (8.33%) Project Management
12 6 (7.14%) SOA
13 5 (5.95%) Acceptance Criteria
14 4 (4.76%) Workload Management
Programming Languages
1 5 (5.95%) JavaScript
2 4 (4.76%) Java
2 4 (4.76%) SQL
3 1 (1.19%) Groovy
Qualifications
1 10 (11.90%) Degree
1 10 (11.90%) ITIL Certification
2 3 (3.57%) CISM
2 3 (3.57%) CISSP
2 3 (3.57%) Computer Science Degree
3 1 (1.19%) ISTQB
Quality Assurance & Compliance
1 13 (15.48%) SLA
2 3 (3.57%) COBIT
2 3 (3.57%) ISO/IEC 27001
3 2 (2.38%) PMO
4 1 (1.19%) Disclosure Scotland
4 1 (1.19%) QA
System Software
1 8 (9.52%) NFS
2 6 (7.14%) Samba
3 5 (5.95%) ACF2
3 5 (5.95%) RACF
4 3 (3.57%) Active Directory
5 2 (2.38%) Firmware
5 2 (2.38%) VMware Infrastructure
5 2 (2.38%) VMware NSX
Systems Management
1 2 (2.38%) SCCM
1 2 (2.38%) Trend Micro Deep Security
1 2 (2.38%) vCenter Server
1 2 (2.38%) vMotion
Vendors
1 10 (11.90%) Microsoft
2 9 (10.71%) Splunk
3 8 (9.52%) Oracle
3 8 (9.52%) ServiceNow
4 4 (4.76%) Cisco
4 4 (4.76%) Intel
5 3 (3.57%) Brocade
6 2 (2.38%) Dell
6 2 (2.38%) HP
6 2 (2.38%) Palo Alto
6 2 (2.38%) Red Hat
6 2 (2.38%) Trend Micro
6 2 (2.38%) VMware
7 1 (1.19%) CheckPoint
7 1 (1.19%) Sophos