3rd Line Support Jobs in the Midlands

Third Line Support
England > Midlands

The median Third Line Support salary in the Midlands is £38,500 per year, according to job vacancies posted during the 6 months leading to 18 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 Jul 2025
Same period 2024 Same period 2023
Rank 208 269 268
Rank change year-on-year +61 -1 +64
Permanent jobs requiring a 3rd Line Support 49 56 19
As % of all permanent jobs advertised in the Midlands 0.71% 0.43% 0.24%
As % of the Job Titles category 0.78% 0.46% 0.27%
Number of salaries quoted 49 52 18
10th Percentile - £30,000 £32,350
25th Percentile £36,250 £32,688 £33,688
Median annual salary (50th Percentile) £38,500 £40,000 £37,500
Median % change year-on-year -3.75% +6.67% -11.76%
75th Percentile £52,500 £47,500 £41,875
90th Percentile - £53,625 £47,875
England median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -5.88%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,310 12,192 7,069
% of permanent jobs with a recognized job title 91.66% 94.43% 89.97%
Number of salaries quoted 3,298 8,288 4,436
10th Percentile £26,500 £26,250 £29,000
25th Percentile £32,000 £35,000 £37,875
Median annual salary (50th Percentile) £47,500 £47,500 £52,500
Median % change year-on-year - -9.52% +5.00%
75th Percentile £63,225 £62,200 £66,250
90th Percentile £76,250 £75,000 £77,500
England median annual salary £55,000 £54,000 £60,000
% change year-on-year +1.85% -10.00% -

3rd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 3rd Line Support in the Midlands

3rd Line Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 3rd Line Support in the Midlands.

Salary trend for 3rd Line Support in the Midlands

3rd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 3rd Line Support in the Midlands over the 6 months to 18 July 2025.

Salary histogram for 3rd Line Support in the Midlands

3rd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Midlands region over the 6 months to 18 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +53 29 £37,500 - 5
East Midlands +35 20 £44,250 -4.32% 2
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 18 July 2025, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 3rd Line Support in the job title.

1 26 (53.06%) Windows
1 26 (53.06%) Active Directory
1 26 (53.06%) Firewall
2 21 (42.86%) Windows Server
2 21 (42.86%) Microsoft Exchange
2 21 (42.86%) Microsoft 365
3 20 (40.82%) Problem-Solving
4 19 (38.78%) Azure
4 19 (38.78%) SharePoint
4 19 (38.78%) Cisco
5 17 (34.69%) Microsoft
6 16 (32.65%) VMware
6 16 (32.65%) VMware Infrastructure
7 15 (30.61%) PowerShell
7 15 (30.61%) Microsoft Intune
7 15 (30.61%) HP
7 15 (30.61%) Server Building
8 14 (28.57%) Meraki
8 14 (28.57%) LAN
8 14 (28.57%) WAN
9 11 (22.45%) DNS
9 11 (22.45%) SAN
9 11 (22.45%) Hyper-V
10 10 (20.41%) XenApp
10 10 (20.41%) Infrastructure Management
10 10 (20.41%) Network Design
10 10 (20.41%) SonicWALL
10 10 (20.41%) Citrix
10 10 (20.41%) CheckPoint
10 10 (20.41%) Data Security

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (42.86%) Microsoft Exchange
2 19 (38.78%) SharePoint
3 6 (12.24%) IIS
Cloud Services
1 21 (42.86%) Microsoft 365
2 19 (38.78%) Azure
3 5 (10.20%) OneDrive
4 3 (6.12%) Power Platform
4 3 (6.12%) PowerApps
Communications & Networking
1 26 (53.06%) Firewall
2 14 (28.57%) LAN
2 14 (28.57%) WAN
3 11 (22.45%) DNS
3 11 (22.45%) SAN
4 6 (12.24%) DHCP
4 6 (12.24%) Remote Desktop
5 5 (10.20%) iSCSI
5 5 (10.20%) VLAN
5 5 (10.20%) VoIP
6 4 (8.16%) Cisco Firepower
6 4 (8.16%) SD-WAN
6 4 (8.16%) Wi-Fi
Database & Business Intelligence
1 6 (12.24%) SQL Server
General
1 10 (20.41%) Social Skills
2 5 (10.20%) Analytical Skills
2 5 (10.20%) Billing
3 2 (4.08%) Inclusion and Diversity
Miscellaneous
1 10 (20.41%) Onboarding
2 5 (10.20%) Driving Licence
Operating Systems
1 26 (53.06%) Windows
2 21 (42.86%) Windows Server
3 10 (20.41%) Windows Server 2016
3 10 (20.41%) Windows Server 2019
Processes & Methodologies
1 20 (40.82%) Problem-Solving
2 15 (30.61%) Server Building
3 10 (20.41%) Data Security
3 10 (20.41%) Infrastructure Management
3 10 (20.41%) Mentoring
3 10 (20.41%) Network Design
4 5 (10.20%) Customer Service
4 5 (10.20%) Logistics
4 5 (10.20%) Migration
4 5 (10.20%) Presales
4 5 (10.20%) Remote Monitoring and Management
4 5 (10.20%) Service Delivery
4 5 (10.20%) Tech Ops
5 4 (8.16%) Zero Trust
6 3 (6.12%) Strategic Planning
7 1 (2.04%) Bill of Materials
Programming Languages
1 15 (30.61%) PowerShell
Qualifications
1 9 (18.37%) Cisco Certification
2 5 (10.20%) CCNA
3 4 (8.16%) CCIE
3 4 (8.16%) CCNP
System Software
1 26 (53.06%) Active Directory
2 16 (32.65%) VMware Infrastructure
3 11 (22.45%) Hyper-V
4 10 (20.41%) XenApp
5 6 (12.24%) Terminal Services
5 6 (12.24%) vSphere
Systems Management
1 15 (30.61%) Microsoft Intune
2 5 (10.20%) Autotask
2 5 (10.20%) SCCM
Vendors
1 19 (38.78%) Cisco
2 17 (34.69%) Microsoft
3 16 (32.65%) VMware
4 15 (30.61%) HP
5 14 (28.57%) Meraki
6 10 (20.41%) CheckPoint
6 10 (20.41%) Citrix
6 10 (20.41%) SonicWALL
7 9 (18.37%) Aruba
8 6 (12.24%) Dell
8 6 (12.24%) NetApp
9 5 (10.20%) Datto
9 5 (10.20%) Sage
10 4 (8.16%) Fortinet
10 4 (8.16%) Palo Alto
11 1 (2.04%) Acronis
11 1 (2.04%) Ubiquiti
11 1 (2.04%) WatchGuard