3rd Line Support Jobs in the Midlands

Third Line Support
England > Midlands

The median Third Line Support salary in the Midlands is £40,000 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 249 285 321
Rank change year-on-year +36 +36 -88
Permanent jobs requiring a 3rd Line Support 66 23 35
As % of all permanent jobs advertised in the Midlands 0.55% 0.25% 0.32%
As % of the Job Titles category 0.58% 0.28% 0.33%
Number of salaries quoted 63 23 34
10th Percentile £30,250 £32,200 £31,475
25th Percentile £32,625 £35,000 £36,750
Median annual salary (50th Percentile) £40,000 £37,000 £40,000
Median % change year-on-year +8.11% -7.50% +0.48%
75th Percentile £47,500 £46,875 £47,188
90th Percentile £52,500 £55,000 £47,500
England median annual salary £40,000 £41,659 £42,500
% change year-on-year -3.98% -1.98% +6.25%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,430 8,135 10,492
% of permanent jobs with a recognized job title 94.52% 89.72% 95.10%
Number of salaries quoted 8,444 4,581 7,045
10th Percentile £26,250 £28,500 £27,526
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

3rd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 3rd Line Support in the Midlands

3rd Line Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 3rd Line Support in the Midlands.

Salary trend for 3rd Line Support in the Midlands

3rd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 3rd Line Support in the Midlands over the 6 months to 20 May 2024.

Salary histogram for 3rd Line Support in the Midlands

3rd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Midlands region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +47 46 £37,500 +0.67% 8
East Midlands -9 20 £46,250 +26.71% 2
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 20 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 3rd Line Support in the job title.

1 43 (65.15%) Microsoft
1 43 (65.15%) Azure
2 36 (54.55%) Windows
3 34 (51.52%) Microsoft 365
4 31 (46.97%) Windows Server
5 30 (45.45%) Microsoft Intune
6 29 (43.94%) VMware
6 29 (43.94%) Active Directory
7 28 (42.42%) VMware Infrastructure
8 26 (39.39%) SAN
9 21 (31.82%) Firewall
9 21 (31.82%) Veeam
10 19 (28.79%) Hyper-V
11 18 (27.27%) HP
11 18 (27.27%) Entra ID
11 18 (27.27%) Social Skills
12 16 (24.24%) Problem-Solving
13 14 (21.21%) DNS
13 14 (21.21%) Root Cause Analysis
14 13 (19.70%) Microsoft Exchange
14 13 (19.70%) Sophos
14 13 (19.70%) Infrastructure Engineering
15 12 (18.18%) Citrix
16 11 (16.67%) WAN
16 11 (16.67%) SQL Server
17 10 (15.15%) Windows 10
17 10 (15.15%) IIS
17 10 (15.15%) LAN
17 10 (15.15%) VPN
17 10 (15.15%) Clustering

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (19.70%) Microsoft Exchange
2 10 (15.15%) IIS
3 7 (10.61%) SharePoint
4 2 (3.03%) Exchange Server 2010
5 1 (1.52%) Exchange Server 2007
Applications
1 3 (4.55%) Microsoft Office
Cloud Services
1 43 (65.15%) Azure
2 34 (51.52%) Microsoft 365
3 18 (27.27%) Entra ID
4 8 (12.12%) Azure Sentinel
5 4 (6.06%) Google Workspace
6 3 (4.55%) OneDrive
7 2 (3.03%) Amazon S3
7 2 (3.03%) AWS
7 2 (3.03%) Mimecast
7 2 (3.03%) OpenDNS
7 2 (3.03%) Power Platform
Communications & Networking
1 26 (39.39%) SAN
2 21 (31.82%) Firewall
3 14 (21.21%) DNS
4 11 (16.67%) WAN
5 10 (15.15%) LAN
5 10 (15.15%) VPN
6 9 (13.64%) DHCP
6 9 (13.64%) VoIP
6 9 (13.64%) WLAN
7 7 (10.61%) VLAN
8 5 (7.58%) TCP/IP
9 3 (4.55%) iSCSI
9 3 (4.55%) Wi-Fi
10 2 (3.03%) Ethernet
10 2 (3.03%) HSRP
10 2 (3.03%) Internet
10 2 (3.03%) IPsec
10 2 (3.03%) OSPF
10 2 (3.03%) RIP
10 2 (3.03%) VSAN
Database & Business Intelligence
1 11 (16.67%) SQL Server
2 4 (6.06%) Amazon RDS
3 2 (3.03%) MariaDB
3 2 (3.03%) MySQL
3 2 (3.03%) Power BI
General
1 18 (27.27%) Social Skills
2 9 (13.64%) Analytical Skills
2 9 (13.64%) Law
3 5 (7.58%) Telecoms
4 2 (3.03%) Finance
4 2 (3.03%) Legal
5 1 (1.52%) Documentation Skills
Libraries, Frameworks & Software Standards
1 2 (3.03%) LAMP
1 2 (3.03%) V-Ray
Miscellaneous
1 10 (15.15%) Clustering
2 7 (10.61%) Replication
3 6 (9.09%) Security Operations Centre
4 4 (6.06%) Self-Motivation
5 2 (3.03%) Hybrid Cloud
5 2 (3.03%) Management Information System
5 2 (3.03%) PKI
6 1 (1.52%) Driving Licence
Operating Systems
1 36 (54.55%) Windows
2 31 (46.97%) Windows Server
3 10 (15.15%) Windows 10
4 8 (12.12%) Windows Server 2012
5 4 (6.06%) Linux
6 3 (4.55%) Windows Server 2016
7 2 (3.03%) Debian
7 2 (3.03%) Red Hat Enterprise Linux
7 2 (3.03%) Windows Server 2019
8 1 (1.52%) Mac OS
8 1 (1.52%) Windows Server 2008
Processes & Methodologies
1 16 (24.24%) Problem-Solving
2 14 (21.21%) Root Cause Analysis
3 13 (19.70%) Infrastructure Engineering
4 9 (13.64%) Customer Service
4 9 (13.64%) Systems Engineering
5 8 (12.12%) Cybersecurity
6 7 (10.61%) High Availability
6 7 (10.61%) Patch Management
6 7 (10.61%) Proactive Monitoring
7 6 (9.09%) Security Operations
8 5 (7.58%) Change Management
8 5 (7.58%) Problem Management
8 5 (7.58%) Service Management
9 2 (3.03%) Business Intelligence
9 2 (3.03%) Migration
9 2 (3.03%) Open Source
9 2 (3.03%) Performance Tuning
9 2 (3.03%) Server Management
9 2 (3.03%) Server Migrations
9 2 (3.03%) Software Deployment
Programming Languages
1 7 (10.61%) SQL
2 6 (9.09%) PowerShell
Qualifications
1 6 (9.09%) SC Cleared
1 6 (9.09%) Security Cleared
2 3 (4.55%) Microsoft Certification
3 1 (1.52%) CCA
3 1 (1.52%) CCNA
3 1 (1.52%) Cisco Certification
3 1 (1.52%) Citrix Certification
3 1 (1.52%) Degree
3 1 (1.52%) MCSE
3 1 (1.52%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (1.52%) ISO/IEC 27001
1 1 (1.52%) SLA
System Software
1 29 (43.94%) Active Directory
2 28 (42.42%) VMware Infrastructure
3 19 (28.79%) Hyper-V
4 9 (13.64%) Virtual Machines
5 8 (12.12%) VMware ESXi
5 8 (12.12%) vSphere
6 3 (4.55%) Terminal Services
7 2 (3.03%) Citrix Hypervisor
7 2 (3.03%) Docker
7 2 (3.03%) pfSense
7 2 (3.03%) Virtual Servers
8 1 (1.52%) NFS
Systems Management
1 30 (45.45%) Microsoft Intune
2 7 (10.61%) Microsoft Clustering
2 7 (10.61%) SCCM
3 2 (3.03%) Backup Exec
4 1 (1.52%) Autotask
4 1 (1.52%) Failover Clustering
4 1 (1.52%) Jamf Pro
Vendors
1 43 (65.15%) Microsoft
2 29 (43.94%) VMware
3 21 (31.82%) Veeam
4 18 (27.27%) HP
5 13 (19.70%) Sophos
6 12 (18.18%) Citrix
7 9 (13.64%) Cisco
8 7 (10.61%) Dell
9 5 (7.58%) Datto
10 4 (6.06%) Aruba
10 4 (6.06%) Meraki
11 2 (3.03%) Acronis
11 2 (3.03%) Draytek
11 2 (3.03%) Google
11 2 (3.03%) Sage
11 2 (3.03%) SonicWALL
11 2 (3.03%) Veritas
11 2 (3.03%) Webroot
12 1 (1.52%) Apple