3rd Line Support Job Trends in the Midlands

Third Line Support
England > Midlands

The median Third Line Support salary in the Midlands is £41,000 per year, according to job vacancies posted during the 6 months leading to 17 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Aug 2026
Same period 2025 Same period 2024
Rank 236 187 256
Rank change year-on-year -49 +69 -14
Permanent jobs requiring a 3rd Line Support 26 49 38
As % of all permanent jobs in the Midlands 0.18% 0.84% 0.36%
As % of the Job Titles category 0.19% 0.92% 0.38%
Number of salaries quoted 24 49 36
10th Percentile £28,975 - £30,625
25th Percentile £35,375 £36,250 £32,688
Median annual salary (50th Percentile) £41,000 £38,500 £40,000
Median % change year-on-year +6.49% -3.75% +6.67%
75th Percentile £44,500 £52,500 £52,500
90th Percentile £45,000 - £53,750
England median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 13,635 5,304 10,058
% of permanent jobs with a recognized job title 93.89% 91.20% 94.54%
Number of salaries quoted 9,516 3,387 6,505
10th Percentile £30,000 £26,500 £27,500
25th Percentile £40,000 £31,335 £35,000
Median annual salary (50th Percentile) £50,000 £46,500 £50,000
Median % change year-on-year +7.53% -7.00% -4.76%
75th Percentile £65,000 £63,500 £62,500
90th Percentile £80,000 £77,500 £76,250
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

3rd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring '3rd Line Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

3rd Line Support job vacancy trend in the Midlands

3rd Line Support
Salary Trend in the Midlands

Salary distribution trend for 3rd Line Support job vacancies in the Midlands.

Salary distribution trend for 3rd Line Support job vacancies in the Midlands

3rd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 3rd Line Support in the Midlands over the 6 months to 17 August 2026.

Salary histogram for 3rd Line Support in the Midlands

3rd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Midlands region over the 6 months to 17 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -22 16 £39,250 +1.95% 2
West Midlands -38 10 £44,500 +18.67% 3
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 17 August 2026, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 3rd Line Support in the job title.

1 16 (61.54%) Microsoft
2 12 (46.15%) Microsoft 365
3 11 (42.31%) Active Directory
3 11 (42.31%) Azure
3 11 (42.31%) Entra ID
3 11 (42.31%) Windows
4 8 (30.77%) Cybersecurity
4 8 (30.77%) Firewall
4 8 (30.77%) ITSM
4 8 (30.77%) Microsoft Certification
4 8 (30.77%) Microsoft Exchange
5 7 (26.92%) Customer Service
5 7 (26.92%) Degree
5 7 (26.92%) DHCP
5 7 (26.92%) DNS
5 7 (26.92%) Mentoring
5 7 (26.92%) TCP/IP
5 7 (26.92%) VLAN
5 7 (26.92%) Wireless
6 6 (23.08%) Microsoft Intune
6 6 (23.08%) Problem-Solving
6 6 (23.08%) VPN
7 5 (19.23%) LAN
7 5 (19.23%) Service Management
7 5 (19.23%) SharePoint
7 5 (19.23%) Tech Ops
7 5 (19.23%) WAN
8 4 (15.38%) CCNA
8 4 (15.38%) Cisco Certification
8 4 (15.38%) Continuous Improvement

3rd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (30.77%) Microsoft Exchange
2 5 (19.23%) SharePoint
Cloud Services
1 12 (46.15%) Microsoft 365
2 11 (42.31%) Azure
2 11 (42.31%) Entra ID
3 1 (3.85%) Azure Stack
3 1 (3.85%) Mimecast
3 1 (3.85%) OneDrive
3 1 (3.85%) Power Platform
3 1 (3.85%) SaaS
Communications & Networking
1 8 (30.77%) Firewall
2 7 (26.92%) DHCP
2 7 (26.92%) DNS
2 7 (26.92%) TCP/IP
2 7 (26.92%) VLAN
2 7 (26.92%) Wireless
3 6 (23.08%) VPN
4 5 (19.23%) LAN
4 5 (19.23%) WAN
5 4 (15.38%) Network Security
5 4 (15.38%) SD-WAN
6 3 (11.54%) Remote Desktop
6 3 (11.54%) VoIP
7 1 (3.85%) Internet
7 1 (3.85%) SAN
7 1 (3.85%) Wi-Fi
Database & Business Intelligence
1 1 (3.85%) SQL Server
Development Applications
1 1 (3.85%) JIRA
1 1 (3.85%) SQL Server Management Studio (SSMS)
General
1 11 (42.31%) Social Skills
2 4 (15.38%) Legal
3 3 (11.54%) Analytical Skills
Miscellaneous
1 4 (15.38%) Onboarding
2 3 (11.54%) Self-Motivation
3 1 (3.85%) Clustering
3 1 (3.85%) Enterprise Software
Operating Systems
1 11 (42.31%) Windows
2 4 (15.38%) Windows 10
2 4 (15.38%) Windows Server
3 3 (11.54%) Mac OS
4 1 (3.85%) Android
4 1 (3.85%) Apple iOS
Processes & Methodologies
1 8 (30.77%) Cybersecurity
1 8 (30.77%) ITSM
2 7 (26.92%) Customer Service
2 7 (26.92%) Mentoring
3 6 (23.08%) Problem-Solving
4 5 (19.23%) Service Management
4 5 (19.23%) Tech Ops
5 4 (15.38%) Continuous Improvement
5 4 (15.38%) Patch Management
5 4 (15.38%) Technical Analysis
6 3 (11.54%) Application Packaging
6 3 (11.54%) Business Continuity
6 3 (11.54%) Coaching
6 3 (11.54%) Disaster Recovery
6 3 (11.54%) Identity Management
6 3 (11.54%) Service Delivery
6 3 (11.54%) Stakeholder Management
6 3 (11.54%) Task Automation
6 3 (11.54%) User Experience
6 3 (11.54%) Vulnerability Remediation
Programming Languages
1 4 (15.38%) PowerShell
2 2 (7.69%) SQL
3 1 (3.85%) T-SQL
Qualifications
1 8 (30.77%) Microsoft Certification
2 7 (26.92%) Degree
3 4 (15.38%) CCNA
3 4 (15.38%) Cisco Certification
4 3 (11.54%) Azure Certification
Quality Assurance & Compliance
1 3 (11.54%) Cyber Essentials
1 3 (11.54%) GDPR
System Software
1 11 (42.31%) Active Directory
2 4 (15.38%) Hyper-V
3 3 (11.54%) Firmware
3 3 (11.54%) VMware Infrastructure
Systems Management
1 6 (23.08%) Microsoft Intune
2 3 (11.54%) Jamf Pro
Vendors
1 16 (61.54%) Microsoft
2 4 (15.38%) SonicWALL
3 3 (11.54%) Apple
3 3 (11.54%) Cisco
3 3 (11.54%) Fortinet
3 3 (11.54%) Logitech
3 3 (11.54%) Palo Alto
3 3 (11.54%) Sophos
3 3 (11.54%) VMware
3 3 (11.54%) WatchGuard
3 3 (11.54%) Yealink
4 1 (3.85%) Veeam