Period
to 5 December 2019

The median annual salary for a Desktop Support was £25,750 in advertised job vacancies in the Midlands during the 6 months to 5 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > Midlands
6 months to
5 Dec 2019
Same period 2018 Same period 2017
Rank 296 306 320
Rank change year-on-year +10 +14 +33
Permanent jobs requiring a Desktop Support 37 67 73
As % of all permanent IT jobs advertised in the Midlands 0.33% 0.51% 0.48%
As % of the Job Titles category 0.34% 0.53% 0.49%
Number of salaries quoted 32 66 66
Midlands median annual salary £25,750 £30,500 £25,000
Median salary % change year-on-year -15.57% +22.00% -
10th Percentile £19,688 £19,750 £19,313
90th Percentile £30,250 £36,500 £31,625
England median annual salary £31,000 £31,000 £29,000
% change year-on-year - +6.90% +5.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 10,888 12,596 14,830
% of permanent IT jobs with a recognized job title 96.46% 96.16% 96.84%
Number of salaries quoted 9,047 9,764 12,207
Midlands median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £24,750 £23,750
90th Percentile £70,000 £67,500 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Desktop Support
Job Vacancy Trend in the Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Desktop Support in the Midlands

Desktop Support
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the Midlands.

Salary trend for Desktop Support in the Midlands

Desktop Support
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Desktop Support in the Midlands over the 6 months to 5 December 2019.

Salary histogram for Desktop Support in the Midlands

Desktop Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the Midlands region over the 6 months to 5 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -15 22 £25,500 -17.74% 6
East Midlands +23 15 £27,500 +17.80% 1
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 5 December 2019, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Desktop Support in the job title.

1 29 (78.38%) Windows
2 19 (51.35%) Microsoft
2 19 (51.35%) Active Directory
3 18 (48.65%) Office 365
4 14 (37.84%) Microsoft Office
4 14 (37.84%) Windows 10
5 11 (29.73%) ITIL
6 7 (18.92%) SLA
6 7 (18.92%) Citrix
6 7 (18.92%) Windows 7
7 6 (16.22%) MS Exchange
7 6 (16.22%) Retail
7 6 (16.22%) Windows Server
8 5 (13.51%) Continuous Improvement
8 5 (13.51%) SCCM
8 5 (13.51%) Windows Server 2008
8 5 (13.51%) Remote Desktop
8 5 (13.51%) Software Deployment
9 4 (10.81%) Windows Server 2012
9 4 (10.81%) Apple iOS
9 4 (10.81%) Service Delivery
9 4 (10.81%) TCP/IP
9 4 (10.81%) DNS
9 4 (10.81%) SharePoint
9 4 (10.81%) Break/Fix
9 4 (10.81%) Infrastructure Engineering
10 3 (8.11%) Self-Motivation
10 3 (8.11%) Problem-Solving
10 3 (8.11%) Virtual Machines
10 3 (8.11%) Linux

Desktop Support Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.22%) MS Exchange
2 4 (10.81%) SharePoint
3 3 (8.11%) Exchange Server 2013
4 2 (5.41%) Skype for Business
5 1 (2.70%) Exchange Server 2010
Applications
1 14 (37.84%) Microsoft Office
2 2 (5.41%) MS Visio
3 1 (2.70%) Microsoft Excel
Business Applications
1 2 (5.41%) Remedy ITSM
Cloud Services
1 18 (48.65%) Office 365
2 1 (2.70%) Sumo Logic
Communications & Networking
1 5 (13.51%) Remote Desktop
2 4 (10.81%) DNS
2 4 (10.81%) TCP/IP
3 3 (8.11%) DHCP
3 3 (8.11%) Firewall
3 3 (8.11%) LAN
3 3 (8.11%) WAN
4 2 (5.41%) Cisco ASA
4 2 (5.41%) HTTP
4 2 (5.41%) IP Telephony
4 2 (5.41%) NetScaler
4 2 (5.41%) Network Security
4 2 (5.41%) Skype
5 1 (2.70%) Ethernet
5 1 (2.70%) Wireless
Database & Business Intelligence
1 2 (5.41%) SQL Server
General
1 6 (16.22%) Retail
2 2 (5.41%) Automotive
2 2 (5.41%) Finance
3 1 (2.70%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (2.70%) Oracle Fusion
Miscellaneous
1 3 (8.11%) Handset
1 3 (8.11%) Self-Motivation
1 3 (8.11%) User Experience
2 2 (5.41%) Analytical Skills
2 2 (5.41%) Driving Licence
2 2 (5.41%) Replication
2 2 (5.41%) Video Conferencing
3 1 (2.70%) Chip and PIN
3 1 (2.70%) Client/Server
3 1 (2.70%) EPoS
3 1 (2.70%) Greenfield Project
3 1 (2.70%) NHS
3 1 (2.70%) Smartphone
Operating Systems
1 29 (78.38%) Windows
2 14 (37.84%) Windows 10
3 7 (18.92%) Windows 7
4 6 (16.22%) Windows Server
5 5 (13.51%) Windows Server 2008
6 4 (10.81%) Apple iOS
6 4 (10.81%) Windows Server 2012
7 3 (8.11%) Linux
7 3 (8.11%) Windows 8
8 2 (5.41%) Windows Vista
9 1 (2.70%) Mac OS X
Processes & Methodologies
1 11 (29.73%) ITIL
2 5 (13.51%) Continuous Improvement
2 5 (13.51%) Software Deployment
3 4 (10.81%) Break/Fix
3 4 (10.81%) Infrastructure Engineering
3 4 (10.81%) Service Delivery
4 3 (8.11%) Asset Management
4 3 (8.11%) ITIL V3
4 3 (8.11%) Problem Management
4 3 (8.11%) Problem-Solving
5 2 (5.41%) ITSM
5 2 (5.41%) Load Balancing
5 2 (5.41%) Service Management
6 1 (2.70%) Analytics
6 1 (2.70%) Application Packaging
6 1 (2.70%) Mentoring
6 1 (2.70%) Project Management
6 1 (2.70%) Root Cause Analysis
6 1 (2.70%) SIEM
6 1 (2.70%) Time Management
Programming Languages
1 3 (8.11%) PowerShell
1 3 (8.11%) SQL
2 2 (5.41%) VBScript
Qualifications
1 2 (5.41%) MCP
2 1 (2.70%) A+ Certification
2 1 (2.70%) Dell Certification
Quality Assurance & Compliance
1 7 (18.92%) SLA
2 1 (2.70%) PCI DSS
System Software
1 19 (51.35%) Active Directory
2 3 (8.11%) Hyper-V
2 3 (8.11%) Virtual Machines
3 1 (2.70%) VMware Infrastructure
3 1 (2.70%) XenApp
3 1 (2.70%) XenDesktop
Systems Management
1 5 (13.51%) SCCM
2 2 (5.41%) AirWatch
2 2 (5.41%) Microsoft Data Protection Manager
3 1 (2.70%) Backup Exec
3 1 (2.70%) Jamf Pro
3 1 (2.70%) Microsoft Intune
Vendors
1 19 (51.35%) Microsoft
2 7 (18.92%) Citrix
3 3 (8.11%) Apple
3 3 (8.11%) Cisco
3 3 (8.11%) Veeam
3 3 (8.11%) VMware
4 2 (5.41%) CommVault
4 2 (5.41%) Remedy
4 2 (5.41%) Tableau
5 1 (2.70%) CODA
5 1 (2.70%) Dell
5 1 (2.70%) Oracle
5 1 (2.70%) Splunk
5 1 (2.70%) Symantec