Period
to 20 January 2019

The median annual salary for a Desktop Support was £31,000 in advertised job vacancies in the Midlands during the 6 months to 20 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > Midlands
6 months to
20 Jan 2019
Same period 2018 Same period 2017
Rank 305 309 337
Rank change year-on-year +4 +28 +11
Permanent jobs requiring a Desktop Support 58 73 68
As % of all permanent IT jobs advertised in the Midlands 0.49% 0.49% 0.41%
As % of the Job Titles category 0.51% 0.50% 0.42%
Number of salaries quoted 56 67 65
Midlands median annual salary £31,000 £25,500 £25,000
Median salary % change year-on-year +21.57% +2.00% -
10th Percentile £18,375 £20,400 £19,000
90th Percentile £36,500 £32,100 £28,450
England median annual salary £31,000 £29,000 £27,500
% change year-on-year +6.90% +5.45% -1.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 11,411 14,475 16,171
% of permanent IT jobs with a recognized job title 95.94% 96.97% 96.99%
Number of salaries quoted 8,622 11,752 12,855
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £23,750 £23,750
90th Percentile £68,750 £65,000 £62,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Desktop Support
Job Vacancy Trend in the Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Desktop Support in the Midlands

Desktop Support
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the Midlands.

Salary trend for Desktop Support in the Midlands

Desktop Support
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Desktop Support in the Midlands over the 6 months to 20 January 2019.

Salary histogram for Desktop Support in the Midlands

Desktop Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the Midlands region over the 6 months to 20 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +33 46 £31,000 +27.84% 3
East Midlands +5 12 £23,000 -11.54%
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 20 January 2019, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Desktop Support in the job title.

1 50 (86.21%) Windows
2 28 (48.28%) Microsoft Office
3 26 (44.83%) Windows 7
4 25 (43.10%) Windows 10
5 24 (41.38%) Microsoft
6 20 (34.48%) Active Directory
7 19 (32.76%) Citrix
8 17 (29.31%) Adobe
8 17 (29.31%) VPN
9 14 (24.14%) Office 365
10 12 (20.69%) ITIL
11 11 (18.97%) SLA
12 10 (17.24%) SharePoint
13 8 (13.79%) ITIL V3
14 7 (12.07%) ServiceNow
14 7 (12.07%) NetBackup
14 7 (12.07%) TCP/IP
15 6 (10.34%) DHCP
15 6 (10.34%) DNS
15 6 (10.34%) Analytical Skills
15 6 (10.34%) Self-Motivation
16 5 (8.62%) Collaborative Working
16 5 (8.62%) Analytics
16 5 (8.62%) Windows 8
16 5 (8.62%) SCCM
16 5 (8.62%) MS Exchange
17 4 (6.90%) VMware
17 4 (6.90%) Coaching
17 4 (6.90%) Problem-Solving
18 3 (5.17%) Windows Server 2012

Desktop Support Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (17.24%) SharePoint
2 5 (8.62%) MS Exchange
3 2 (3.45%) Exchange Server 2007
3 2 (3.45%) Exchange Server 2010
Applications
1 28 (48.28%) Microsoft Office
2 2 (3.45%) Microsoft Excel
2 2 (3.45%) Microsoft PowerPoint
2 2 (3.45%) MS Visio
Cloud Services
1 14 (24.14%) Office 365
Communications & Networking
1 17 (29.31%) VPN
2 7 (12.07%) TCP/IP
3 6 (10.34%) DHCP
3 6 (10.34%) DNS
4 3 (5.17%) Internet
5 1 (1.72%) Wi-Fi
5 1 (1.72%) Wireless
Development Applications
1 2 (3.45%) JIRA
General
1 3 (5.17%) Finance
2 2 (3.45%) Advertising
2 2 (3.45%) Banking
2 2 (3.45%) Manufacturing
2 2 (3.45%) Retail
3 1 (1.72%) French Language
3 1 (1.72%) German Language
3 1 (1.72%) Mandarin Language
Libraries, Frameworks & Software Standards
1 1 (1.72%) Software Packaging
Miscellaneous
1 6 (10.34%) Analytical Skills
1 6 (10.34%) Self-Motivation
2 2 (3.45%) Driving Licence
2 2 (3.45%) iPad
3 1 (1.72%) Data Centre
3 1 (1.72%) Management Information System
Operating Systems
1 50 (86.21%) Windows
2 26 (44.83%) Windows 7
3 25 (43.10%) Windows 10
4 5 (8.62%) Windows 8
5 3 (5.17%) Windows Server 2008
5 3 (5.17%) Windows Server 2012
5 3 (5.17%) Windows XP
6 2 (3.45%) Windows Server 2003
7 1 (1.72%) Windows 2000
7 1 (1.72%) Windows Server
Processes & Methodologies
1 12 (20.69%) ITIL
2 8 (13.79%) ITIL V3
3 5 (8.62%) Analytics
3 5 (8.62%) Collaborative Working
4 4 (6.90%) Coaching
4 4 (6.90%) Problem-Solving
5 3 (5.17%) Service Management
6 2 (3.45%) Asset Management
6 2 (3.45%) Change Management
6 2 (3.45%) Computer Science
6 2 (3.45%) Continuous Improvement
6 2 (3.45%) Incident Management
6 2 (3.45%) Infrastructure Engineering
6 2 (3.45%) Mentoring
6 2 (3.45%) Patch Management
6 2 (3.45%) People Management
6 2 (3.45%) Process Improvement
6 2 (3.45%) Server Management
7 1 (1.72%) Contingency Planning
7 1 (1.72%) Hardware Maintenance
Programming Languages
1 2 (3.45%) SQL
Qualifications
1 2 (3.45%) Computer Science Degree
1 2 (3.45%) Degree
2 1 (1.72%) MCSE
2 1 (1.72%) Microsoft Certification
Quality Assurance & Compliance
1 11 (18.97%) SLA
System Software
1 20 (34.48%) Active Directory
2 3 (5.17%) Firmware
3 2 (3.45%) VMware Infrastructure
Systems Management
1 7 (12.07%) NetBackup
2 5 (8.62%) SCCM
3 1 (1.72%) AirWatch
Vendors
1 24 (41.38%) Microsoft
2 19 (32.76%) Citrix
3 17 (29.31%) Adobe
4 7 (12.07%) ServiceNow
5 4 (6.90%) VMware
6 3 (5.17%) Cisco
7 2 (3.45%) Veeam
8 1 (1.72%) Google
8 1 (1.72%) Sun