Customer Experience Jobs in the North East

Customer Experience (CX)
England > North East

The table below provides summary statistics for permanent job vacancies advertised in the North East requiring Customer Experience skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Experience over the 6 months leading up to 24 July 2024, comparing them to the same period in the previous two years.

6 months to
24 Jul 2024
Same period 2023 Same period 2022
Rank 77 74 66
Rank change year-on-year -3 -8 +5
Permanent jobs citing Customer Experience 30 15 52
As % of all permanent jobs advertised in the North East 1.75% 1.52% 3.33%
As % of the Processes & Methodologies category 2.15% 1.57% 3.63%
Number of salaries quoted 25 13 43
10th Percentile £35,924 £30,250 -
25th Percentile £42,000 £31,251 £67,500
Median annual salary (50th Percentile) £50,000 £42,500 £80,000
Median % change year-on-year +17.65% -46.88% +70.49%
75th Percentile £62,994 £48,750 £85,000
90th Percentile £66,459 £65,245 -
England median annual salary £46,000 £60,000 £60,000
% change year-on-year -23.33% - -

All Process and Methodology Skills
North East

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North East.

Permanent vacancies with a requirement for process or methodology skills 1,394 955 1,431
As % of all permanent jobs advertised in the North East 81.14% 96.66% 91.67%
Number of salaries quoted 1,062 555 1,007
10th Percentile £26,250 £30,500 £27,300
25th Percentile £35,000 £37,500 £35,563
Median annual salary (50th Percentile) £47,074 £50,000 £47,000
Median % change year-on-year -5.85% +6.38% +4.44%
75th Percentile £62,500 £61,348 £61,250
90th Percentile £75,000 £72,500 £82,500
England median annual salary £55,000 £62,000 £60,000
% change year-on-year -11.29% +3.33% +4.88%

Customer Experience
Job Vacancy Trend in the North East

Job postings citing Customer Experience as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Customer Experience in the North East

Customer Experience
Salary Trend in the North East

3-month moving average salary quoted in jobs citing Customer Experience in the North East.

Salary trend for Customer Experience in the North East

Customer Experience
Salary Histogram in the North East

Salary distribution for jobs citing Customer Experience in the North East over the 6 months to 24 July 2024.

Salary histogram for Customer Experience in the North East

Customer Experience
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the North East region over the 6 months to 24 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear -7 21 £47,000 +10.59% 5
Northumberland - 6 £66,459 -
Durham -14 3 £51,321 +17.33% 2
Customer Experience
England

Customer Experience
Co-occurring Skills and Capabilities in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (23.33%) Umbraco
2 3 (10.00%) SAS
Applications
1 2 (6.67%) Microsoft Excel
2 1 (3.33%) Microsoft Office
Cloud Services
1 2 (6.67%) Power Platform
Communications & Networking
1 2 (6.67%) NAS
1 2 (6.67%) SAN
Database & Business Intelligence
1 6 (20.00%) Data Warehouse
2 2 (6.67%) Power BI
Development Applications
1 2 (6.67%) Git
1 2 (6.67%) Visual Studio
General
1 8 (26.67%) Social Skills
2 3 (10.00%) Analytical Skills
2 3 (10.00%) Finance
2 3 (10.00%) Legal
3 2 (6.67%) Banking
3 2 (6.67%) Inclusion and Diversity
3 2 (6.67%) Manufacturing
4 1 (3.33%) Retail
Job Titles
1 8 (26.67%) Developer
2 7 (23.33%) Umbraco Developer
3 6 (20.00%) Head of Business Intelligence
4 4 (13.33%) Change Manager
4 4 (13.33%) Implementation Manager
4 4 (13.33%) Junior
4 4 (13.33%) Senior
5 3 (10.00%) Analyst
5 3 (10.00%) Senior Analyst
6 2 (6.67%) Infrastructure Engineer
6 2 (6.67%) Service Manager
6 2 (6.67%) Support Engineer
6 2 (6.67%) Technical Engineer
6 2 (6.67%) Technical Support
6 2 (6.67%) Technical Support Engineer
7 1 (3.33%) .NET Developer
7 1 (3.33%) Credit Analyst
7 1 (3.33%) Risk Analyst
7 1 (3.33%) Senior Risk Analyst
7 1 (3.33%) Senior Software Developer
Libraries, Frameworks & Software Standards
1 3 (10.00%) .NET
2 2 (6.67%) .NET Core
2 2 (6.67%) ASP.NET Web API
2 2 (6.67%) jQuery
2 2 (6.67%) Razor View Engine
2 2 (6.67%) Twitter Bootstrap
2 2 (6.67%) WCF
3 1 (3.33%) Flutter
3 1 (3.33%) RESTful
Miscellaneous
1 6 (20.00%) Driving Licence
2 2 (6.67%) Product Ownership
3 1 (3.33%) Credit Risk
3 1 (3.33%) Greenfield Project
Operating Systems
1 1 (3.33%) Android
1 1 (3.33%) Apple iOS
Processes & Methodologies
1 11 (36.67%) Agile
2 8 (26.67%) Business Intelligence
2 8 (26.67%) Data Visualisation
2 8 (26.67%) Visualisation
3 7 (23.33%) Data Analysis
4 6 (20.00%) Analytics
4 6 (20.00%) Business Analysis
4 6 (20.00%) Coaching
4 6 (20.00%) Data Analytics
5 4 (13.33%) Change Management
5 4 (13.33%) Mentoring
5 4 (13.33%) Problem-Solving
5 4 (13.33%) Service Delivery
6 3 (10.00%) Customer Engagement
6 3 (10.00%) Customer Service
6 3 (10.00%) Cybersecurity
7 2 (6.67%) API Integration
7 2 (6.67%) Continuous Improvement
7 2 (6.67%) DevOps
7 2 (6.67%) User Experience
Programming Languages
1 5 (16.67%) SQL
2 3 (10.00%) C#
3 2 (6.67%) JavaScript
Qualifications
1 1 (3.33%) A+ Certification
1 1 (3.33%) MCP
1 1 (3.33%) Microsoft Certification
System Software
1 1 (3.33%) Docker
Systems Management
1 1 (3.33%) Kubernetes
Vendors
1 6 (20.00%) Microsoft
2 4 (13.33%) ServiceNow