Customer Experience Jobs in England

Customer Experience (CX)
UK > England

The table below provides summary statistics for permanent job vacancies advertised in England requiring Customer Experience skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Experience over the 6 months leading up to 12 June 2025, comparing them to the same period in the previous two years.

6 months to
12 Jun 2025
Same period 2024 Same period 2023
Rank 161 128 104
Rank change year-on-year -33 -24 -23
Permanent jobs citing Customer Experience 1,036 2,005 2,673
As % of all permanent jobs advertised in England 2.11% 2.11% 3.24%
As % of the Processes & Methodologies category 2.26% 2.55% 3.40%
Number of salaries quoted 478 1,168 1,186
10th Percentile £24,000 £26,250 £31,000
25th Percentile £24,750 £35,924 £42,500
Median annual salary (50th Percentile) £40,000 £45,000 £60,000
Median % change year-on-year -11.11% -25.00% -
75th Percentile £67,188 £67,500 £77,542
90th Percentile £90,000 £90,000 £91,250
UK median annual salary £32,951 £45,000 £60,000
% change year-on-year -26.78% -25.00% -

All Process and Methodology Skills
England

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in England.

Permanent vacancies with a requirement for process or methodology skills 45,751 78,669 78,682
As % of all permanent jobs advertised in England 93.25% 82.66% 95.44%
Number of salaries quoted 23,058 56,167 48,304
10th Percentile £28,750 £29,375 £34,324
25th Percentile £40,500 £40,000 £45,750
Median annual salary (50th Percentile) £57,500 £55,000 £62,500
Median % change year-on-year +4.55% -12.00% +4.17%
75th Percentile £75,000 £72,500 £82,500
90th Percentile £97,500 £92,500 £102,500
UK median annual salary £56,000 £55,000 £60,875
% change year-on-year +1.82% -9.65% +1.46%

Customer Experience
Job Vacancy Trend in England

Job postings citing Customer Experience as a proportion of all IT jobs advertised in England.

Job vacancy trend for Customer Experience in England

Customer Experience
Salary Trend in England

3-month moving average salary quoted in jobs citing Customer Experience in England.

Salary trend for Customer Experience in England

Customer Experience
Salary Histogram in England

Salary distribution for jobs citing Customer Experience in England over the 6 months to 12 June 2025.

Salary histogram for Customer Experience in England

Customer Experience
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the England region over the 6 months to 12 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -47 301 £65,000 +4.00% 1,376
South East +11 235 £25,500 -32.89% 523
North of England -63 160 £37,000 -13.95% 295
South West +112 147 £35,000 -22.22% 90
East of England +65 103 £32,500 -31.58% 91
North West -64 97 £35,500 -5.33% 156
Midlands -79 88 £38,750 -10.92% 190
East Midlands +9 51 £32,500 -27.78% 90
Yorkshire -27 38 £40,000 -9.09% 107
West Midlands -90 36 £45,000 +12.50% 98
North East +33 25 £32,851 -34.30% 35
Customer Experience
UK

Customer Experience
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (5.79%) Oracle Application Server
2 18 (1.74%) CMS
3 13 (1.25%) Confluence
4 11 (1.06%) Microsoft Exchange
4 11 (1.06%) SharePoint
5 7 (0.68%) IBM Domino
6 4 (0.39%) Adobe Experience Manager
7 3 (0.29%) Apache Spark
8 2 (0.19%) CoreMedia CMS
8 2 (0.19%) Oracle SOA Suite
8 2 (0.19%) SAS
8 2 (0.19%) Sitecore CMS
8 2 (0.19%) WebLogic
8 2 (0.19%) WordPress
9 1 (0.097%) Apache
9 1 (0.097%) Mule
9 1 (0.097%) Oracle Workflow
9 1 (0.097%) Umbraco
Applications
1 106 (10.23%) Microsoft Office
2 78 (7.53%) Microsoft Excel
3 22 (2.12%) Microsoft PowerPoint
4 12 (1.16%) Maya
5 5 (0.48%) Chatbot
5 5 (0.48%) Microsoft Project
6 4 (0.39%) Adobe Creative Suite
6 4 (0.39%) Adobe Illustrator
6 4 (0.39%) Photoshop
7 3 (0.29%) Adobe After Effects
7 3 (0.29%) Adobe XD
7 3 (0.29%) InDesign
7 3 (0.29%) Sketch
7 3 (0.29%) Spreadsheet
7 3 (0.29%) UserZoom
8 2 (0.19%) Acrobat
8 2 (0.19%) Adobe Premiere
Business Applications
1 24 (2.32%) Dynamics CRM
2 16 (1.54%) OpenText VIM for SAP
2 16 (1.54%) SAP FI
3 4 (0.39%) Salesforce CRM
3 4 (0.39%) Shopify
4 3 (0.29%) Oracle BPM
4 3 (0.29%) SAP CX
5 2 (0.19%) Magento
5 2 (0.19%) NetSuite
6 1 (0.097%) SAP BPC
6 1 (0.097%) Sprinklr
Cloud Services
1 114 (11.00%) Azure
2 82 (7.92%) AWS
3 73 (7.05%) Power Platform
4 62 (5.98%) SaaS
5 45 (4.34%) Microsoft 365
6 43 (4.15%) GCP
7 19 (1.83%) Dynamics 365
7 19 (1.83%) Serverless
8 18 (1.74%) Google Analytics
9 17 (1.64%) Figma
10 15 (1.45%) Entra ID
11 14 (1.35%) Cloud Computing
11 14 (1.35%) Salesforce Commerce Cloud
12 11 (1.06%) Boomi
13 10 (0.97%) PowerApps
14 8 (0.77%) Adobe Analytics
14 8 (0.77%) Azure Functions
15 7 (0.68%) Azure Data Factory
16 6 (0.58%) Azure Synapse Analytics
16 6 (0.58%) Power Automate
Communications & Networking
1 43 (4.15%) 5G
2 41 (3.96%) 4G
3 16 (1.54%) WAN
4 13 (1.25%) DNS
4 13 (1.25%) VPN
5 12 (1.16%) LAN
6 10 (0.97%) Cisco IOS
7 9 (0.87%) Firewall
8 8 (0.77%) Broadband
8 8 (0.77%) Unified Communications
9 7 (0.68%) TCP/IP
9 7 (0.68%) VoIP
10 6 (0.58%) MPLS
11 4 (0.39%) Internet
11 4 (0.39%) Kerberos
11 4 (0.39%) Network Security
12 3 (0.29%) NX-OS
12 3 (0.29%) OSPF
12 3 (0.29%) Software-Defined Networking
12 3 (0.29%) VXLAN
Database & Business Intelligence
1 77 (7.43%) Data Warehouse
2 64 (6.18%) Power BI
3 60 (5.79%) Enterprise Data Warehouse
3 60 (5.79%) Oracle Reports
4 35 (3.38%) Tableau
5 18 (1.74%) Data Mining
6 16 (1.54%) BusinessObjects
7 14 (1.35%) SQL Server
8 12 (1.16%) Data Lake
9 9 (0.87%) Relational Database
10 8 (0.77%) NoSQL
11 6 (0.58%) Data Vault
11 6 (0.58%) Semantic Layer
12 5 (0.48%) PostgreSQL
12 5 (0.48%) SQL Server Integration Services
13 4 (0.39%) MongoDB
13 4 (0.39%) MySQL
14 3 (0.29%) Amazon Redshift
14 3 (0.29%) Oracle Database
14 3 (0.29%) Oracle Database 12c
Development Applications
1 37 (3.57%) JIRA
2 15 (1.45%) Git
3 8 (0.77%) GitLab
4 7 (0.68%) Jenkins
5 5 (0.48%) Visual Studio
6 4 (0.39%) Atlassian Bamboo
6 4 (0.39%) Spinnaker
6 4 (0.39%) YouTrack
7 2 (0.19%) JDeveloper
7 2 (0.19%) Oracle APEX
8 1 (0.097%) Android Studio
8 1 (0.097%) Appium
8 1 (0.097%) Bitbucket
8 1 (0.097%) Charles Proxy
8 1 (0.097%) Cypress.io
8 1 (0.097%) Mocha
8 1 (0.097%) Selenium
8 1 (0.097%) Xcode
General
1 499 (48.17%) Social Skills
2 344 (33.20%) Finance
3 231 (22.30%) Analytical Skills
4 170 (16.41%) Marketing
5 158 (15.25%) Retail
6 81 (7.82%) Banking
7 80 (7.72%) Inclusion and Diversity
8 76 (7.34%) Organisational Skills
9 71 (6.85%) Law
10 63 (6.08%) Telecoms
11 62 (5.98%) Military
12 50 (4.83%) Presentation Skills
13 36 (3.47%) Games
14 33 (3.19%) Influencing Skills
14 33 (3.19%) Manufacturing
15 28 (2.70%) Electronics
16 23 (2.22%) Advertising
17 18 (1.74%) Legal
18 17 (1.64%) Financial Institution
19 15 (1.45%) Back Office
Job Titles
1 120 (11.58%) Senior
2 94 (9.07%) Analyst
3 79 (7.63%) Sales Executive
4 76 (7.34%) Developer
5 67 (6.47%) Account Executive
6 61 (5.89%) Lead
7 53 (5.12%) Junior
8 52 (5.02%) Architect
9 51 (4.92%) Technical Support
10 49 (4.73%) Graduate
11 46 (4.44%) Graduate Sales Executive
12 40 (3.86%) Product Manager
13 39 (3.76%) Support Technician
14 30 (2.90%) Corporate Sales Executive
14 30 (2.90%) Senior Architect
15 29 (2.80%) Solutions Architect
16 28 (2.70%) Database Engineer
16 28 (2.70%) Support Engineer
17 25 (2.41%) Senior Developer
18 23 (2.22%) Service Analyst
Libraries, Frameworks & Software Standards
1 23 (2.22%) REST
2 17 (1.64%) CSS
2 17 (1.64%) HTML
3 16 (1.54%) .NET
4 14 (1.35%) React
4 14 (1.35%) Spring Boot
5 13 (1.25%) scikit-learn
6 12 (1.16%) PySpark
6 12 (1.16%) RESTful
7 11 (1.06%) Lightning Web Components
7 11 (1.06%) Middleware
8 10 (0.97%) React Native
8 10 (0.97%) TensorFlow
9 9 (0.87%) Kafka
9 9 (0.87%) Pandas
9 9 (0.87%) RabbitMQ
10 7 (0.68%) GraphQL
10 7 (0.68%) Spring
11 6 (0.58%) .NET Core
11 6 (0.58%) SOAP
Miscellaneous
1 61 (5.89%) Product Ownership
2 57 (5.50%) Self-Motivation
3 52 (5.02%) Data Centre
4 37 (3.57%) Management Information System
5 26 (2.51%) Onboarding
6 25 (2.41%) Analytical Mindset
7 23 (2.22%) Mobile App
8 22 (2.12%) Cloud Native
9 17 (1.64%) Algorithms
10 16 (1.54%) Data Structures
10 16 (1.54%) Driving Licence
11 13 (1.25%) Enterprise Software
12 12 (1.16%) Marketing Technology
13 10 (0.97%) Public Cloud
13 10 (0.97%) Renewable Energy
13 10 (0.97%) Social Media
13 10 (0.97%) Virtual Team
14 9 (0.87%) Credit Risk
14 9 (0.87%) Private Cloud
15 7 (0.68%) IoT
Operating Systems
1 51 (4.92%) Windows
2 21 (2.03%) Android
3 20 (1.93%) Windows 10
4 15 (1.45%) Apple iOS
5 10 (0.97%) Windows Server
6 9 (0.87%) Mac OS
7 6 (0.58%) Linux
8 2 (0.19%) Windows Server 2016
8 2 (0.19%) Windows Server 2019
9 1 (0.097%) Windows Server 2012
Processes & Methodologies
1 319 (30.79%) Customer Service
2 249 (24.03%) Agile
3 200 (19.31%) Problem-Solving
4 177 (17.08%) Analytics
5 159 (15.35%) Artificial Intelligence
6 155 (14.96%) Coaching
7 127 (12.26%) DevOps
8 126 (12.16%) ITIL
9 120 (11.58%) Continuous Improvement
10 116 (11.20%) Service Management
11 104 (10.04%) Business Development
12 101 (9.75%) Cybersecurity
13 100 (9.65%) Stakeholder Management
14 99 (9.56%) Roadmaps
15 97 (9.36%) Decision-Making
16 87 (8.40%) CRM
17 85 (8.20%) Service Delivery
18 83 (8.01%) Data Modelling
19 82 (7.92%) Data Management
20 77 (7.43%) User Experience
Programming Languages
1 97 (9.36%) SQL
2 60 (5.79%) Python
3 36 (3.47%) JavaScript
4 30 (2.90%) Java
5 18 (1.74%) VBA
6 17 (1.64%) C#
7 12 (1.16%) Apex Code
8 8 (0.77%) PowerShell
9 7 (0.68%) R
10 6 (0.58%) Kusto Query Language
10 6 (0.58%) TypeScript
11 5 (0.48%) C++
11 5 (0.48%) PHP
12 4 (0.39%) Bash
13 2 (0.19%) MATLAB
13 2 (0.19%) PL/SQL
13 2 (0.19%) SOQL
13 2 (0.19%) SOSL
14 1 (0.097%) Ruby
14 1 (0.097%) Scala
Qualifications
1 164 (15.83%) Degree
2 102 (9.85%) DBS Check
3 31 (2.99%) Security Cleared
4 25 (2.41%) NVQ Level 4
5 21 (2.03%) Master's Degree
5 21 (2.03%) SC Cleared
6 17 (1.64%) Azure Certification
7 15 (1.45%) Computer Science Degree
8 14 (1.35%) CTC Cleared
8 14 (1.35%) Microsoft Certification
9 8 (0.77%) A+ Certification
10 6 (0.58%) ITIL Certification
11 5 (0.48%) ACCA
11 5 (0.48%) AWS Certification
11 5 (0.48%) HNC
11 5 (0.48%) MCSA
11 5 (0.48%) MCSE
11 5 (0.48%) PMI Certification
12 4 (0.39%) CCNA
12 4 (0.39%) CIMA
Quality Assurance & Compliance
1 42 (4.05%) SLA
2 28 (2.70%) Accessibility
3 16 (1.54%) GDPR
3 16 (1.54%) QA
4 8 (0.77%) Data Quality
5 5 (0.48%) PMO
6 3 (0.29%) Cyber Essentials
6 3 (0.29%) PCI DSS
7 2 (0.19%) Actionable Recommendations
7 2 (0.19%) COSHH
8 1 (0.097%) COBIT
8 1 (0.097%) GAAP
8 1 (0.097%) GRC
8 1 (0.097%) IFRS
8 1 (0.097%) ISO/IEC 27001
8 1 (0.097%) WCAG
System Software
1 21 (2.03%) Active Directory
2 11 (1.06%) Docker
3 8 (0.77%) VMware Infrastructure
4 7 (0.68%) Hyper-V
5 1 (0.097%) BitLocker
5 1 (0.097%) VMware ESXi
5 1 (0.097%) vSphere
Systems Management
1 27 (2.61%) Kubernetes
2 23 (2.22%) Terraform
3 9 (0.87%) Ansible
4 6 (0.58%) Proxmox
5 4 (0.39%) Argo
5 4 (0.39%) Puppet
5 4 (0.39%) Salt
6 2 (0.19%) Graylog
6 2 (0.19%) Progress Chef
6 2 (0.19%) Single Sign-On
7 1 (0.097%) FortiGate
7 1 (0.097%) Microsoft Intune
7 1 (0.097%) SCCM
7 1 (0.097%) Systems Management Server (SMS)
7 1 (0.097%) vCenter Server
Vendors
1 223 (21.53%) Microsoft
2 81 (7.82%) Oracle
3 68 (6.56%) Cisco
4 56 (5.41%) Salesforce
5 48 (4.63%) Dell
6 47 (4.54%) BT
7 38 (3.67%) Google
8 36 (3.47%) Adobe
9 35 (3.38%) YouTube
10 29 (2.80%) SAP
11 23 (2.22%) ServiceNow
12 21 (2.03%) Facebook
13 12 (1.16%) MuleSoft
14 11 (1.06%) Databricks
15 9 (0.87%) VMware
16 8 (0.77%) Splunk
17 7 (0.68%) Palo Alto
18 6 (0.58%) Citrix
18 6 (0.58%) Genesys
19 5 (0.48%) Guidewire