Customer Experience Jobs in England

Customer Experience (CX)
UK > England

The table below provides summary statistics for permanent job vacancies advertised in England requiring Customer Experience skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Experience over the 6 months leading up to 14 June 2025, comparing them to the same period in the previous two years.

6 months to
14 Jun 2025
Same period 2024 Same period 2023
Rank 161 127 104
Rank change year-on-year -34 -23 -23
Permanent jobs citing Customer Experience 1,042 2,013 2,625
As % of all permanent jobs advertised in England 2.12% 2.10% 3.21%
As % of the Processes & Methodologies category 2.27% 2.54% 3.37%
Number of salaries quoted 485 1,168 1,177
10th Percentile £24,000 £26,250 £31,149
25th Percentile £24,750 £35,924 £42,500
Median annual salary (50th Percentile) £40,000 £45,000 £60,000
Median % change year-on-year -11.11% -25.00% -
75th Percentile £66,250 £67,500 £77,542
90th Percentile £89,500 £90,000 £90,450
UK median annual salary £32,951 £45,000 £60,000
% change year-on-year -26.78% -25.00% -

All Process and Methodology Skills
England

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in England.

Permanent vacancies with a requirement for process or methodology skills 45,895 79,102 77,974
As % of all permanent jobs advertised in England 93.17% 82.52% 95.43%
Number of salaries quoted 23,159 56,320 47,994
10th Percentile £28,500 £29,435 £34,250
25th Percentile £40,000 £40,000 £45,775
Median annual salary (50th Percentile) £57,500 £55,000 £62,500
Median % change year-on-year +4.55% -12.00% +4.17%
75th Percentile £75,000 £72,500 £82,500
90th Percentile £97,500 £92,500 £102,500
UK median annual salary £55,790 £55,000 £60,899
% change year-on-year +1.44% -9.69% +1.50%

Customer Experience
Job Vacancy Trend in England

Job postings citing Customer Experience as a proportion of all IT jobs advertised in England.

Job vacancy trend for Customer Experience in England

Customer Experience
Salary Trend in England

3-month moving average salary quoted in jobs citing Customer Experience in England.

Salary trend for Customer Experience in England

Customer Experience
Salary Histogram in England

Salary distribution for jobs citing Customer Experience in England over the 6 months to 14 June 2025.

Salary histogram for Customer Experience in England

Customer Experience
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the England region over the 6 months to 14 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -37 306 £65,000 +4.00% 1,630
South East +12 237 £25,500 -32.89% 509
North of England -58 160 £35,250 -18.02% 282
South West +112 147 £35,000 -22.22% 90
East of England +65 102 £32,500 -31.58% 97
North West -53 95 £35,000 -6.67% 155
Midlands -82 88 £38,750 -9.88% 193
East Midlands +10 51 £32,500 -27.78% 90
Yorkshire -25 38 £40,000 -9.09% 100
West Midlands -98 36 £45,000 +16.13% 100
North East +36 27 £32,851 -34.30% 30
Customer Experience
UK

Customer Experience
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (5.76%) Oracle Application Server
2 16 (1.54%) CMS
3 13 (1.25%) Confluence
4 12 (1.15%) Microsoft Exchange
5 11 (1.06%) SharePoint
6 7 (0.67%) IBM Domino
7 5 (0.48%) Adobe Experience Manager
8 3 (0.29%) Apache Spark
9 2 (0.19%) CoreMedia CMS
9 2 (0.19%) Oracle SOA Suite
9 2 (0.19%) SAS
9 2 (0.19%) Sitecore CMS
9 2 (0.19%) WebLogic
9 2 (0.19%) WordPress
10 1 (0.096%) Apache
10 1 (0.096%) Mule
10 1 (0.096%) Oracle Workflow
10 1 (0.096%) Umbraco
Applications
1 108 (10.36%) Microsoft Office
2 80 (7.68%) Microsoft Excel
3 23 (2.21%) Microsoft PowerPoint
4 12 (1.15%) Maya
5 5 (0.48%) Microsoft Project
6 4 (0.38%) Adobe Creative Suite
6 4 (0.38%) Adobe Illustrator
6 4 (0.38%) Chatbot
6 4 (0.38%) Photoshop
7 3 (0.29%) Adobe After Effects
7 3 (0.29%) Adobe XD
7 3 (0.29%) InDesign
7 3 (0.29%) Sketch
7 3 (0.29%) Spreadsheet
7 3 (0.29%) UserZoom
8 2 (0.19%) Acrobat
8 2 (0.19%) Adobe Premiere
Business Applications
1 27 (2.59%) Dynamics CRM
2 16 (1.54%) OpenText VIM for SAP
2 16 (1.54%) SAP FI
3 4 (0.38%) Salesforce CRM
3 4 (0.38%) Shopify
4 3 (0.29%) NetSuite
4 3 (0.29%) Oracle BPM
4 3 (0.29%) SAP CX
5 2 (0.19%) Magento
6 1 (0.096%) Adobe Campaign
6 1 (0.096%) SAP BPC
6 1 (0.096%) Sprinklr
Cloud Services
1 114 (10.94%) Azure
2 81 (7.77%) AWS
3 74 (7.10%) Power Platform
4 62 (5.95%) SaaS
5 45 (4.32%) Microsoft 365
6 42 (4.03%) GCP
7 20 (1.92%) Dynamics 365
7 20 (1.92%) Serverless
8 18 (1.73%) Google Analytics
9 17 (1.63%) Figma
10 16 (1.54%) Entra ID
11 14 (1.34%) Salesforce Commerce Cloud
12 13 (1.25%) Cloud Computing
13 11 (1.06%) Boomi
14 10 (0.96%) PowerApps
15 9 (0.86%) Azure Functions
16 8 (0.77%) Adobe Analytics
17 7 (0.67%) Azure App Service
17 7 (0.67%) Azure Data Factory
17 7 (0.67%) Azure Sentinel
Communications & Networking
1 44 (4.22%) 5G
2 41 (3.93%) 4G
3 16 (1.54%) WAN
4 13 (1.25%) DNS
4 13 (1.25%) VPN
5 12 (1.15%) LAN
6 10 (0.96%) Cisco IOS
7 9 (0.86%) Firewall
8 8 (0.77%) Broadband
8 8 (0.77%) Unified Communications
9 7 (0.67%) TCP/IP
9 7 (0.67%) VoIP
10 6 (0.58%) MPLS
11 4 (0.38%) Internet
11 4 (0.38%) Kerberos
11 4 (0.38%) Network Security
12 3 (0.29%) BGP
12 3 (0.29%) HTTP
12 3 (0.29%) OSPF
12 3 (0.29%) PSTN
Database & Business Intelligence
1 77 (7.39%) Data Warehouse
2 65 (6.24%) Power BI
3 60 (5.76%) Enterprise Data Warehouse
3 60 (5.76%) Oracle Reports
4 35 (3.36%) Tableau
5 18 (1.73%) Data Mining
6 16 (1.54%) BusinessObjects
7 14 (1.34%) SQL Server
8 12 (1.15%) Data Lake
9 9 (0.86%) Relational Database
10 8 (0.77%) NoSQL
11 6 (0.58%) Data Vault
11 6 (0.58%) Semantic Layer
12 5 (0.48%) PostgreSQL
12 5 (0.48%) SQL Server Integration Services
13 4 (0.38%) MongoDB
13 4 (0.38%) MySQL
14 3 (0.29%) Amazon Redshift
14 3 (0.29%) Oracle Database
14 3 (0.29%) Oracle Database 12c
Development Applications
1 37 (3.55%) JIRA
2 15 (1.44%) Git
3 8 (0.77%) GitLab
4 7 (0.67%) Jenkins
5 5 (0.48%) Visual Studio
6 4 (0.38%) Atlassian Bamboo
6 4 (0.38%) Spinnaker
6 4 (0.38%) YouTrack
7 2 (0.19%) JDeveloper
7 2 (0.19%) Oracle APEX
8 1 (0.096%) Android Studio
8 1 (0.096%) Appium
8 1 (0.096%) Bitbucket
8 1 (0.096%) Charles Proxy
8 1 (0.096%) Cypress.io
8 1 (0.096%) Mocha
8 1 (0.096%) Selenium
8 1 (0.096%) Xcode
General
1 499 (47.89%) Social Skills
2 345 (33.11%) Finance
3 233 (22.36%) Analytical Skills
4 171 (16.41%) Marketing
5 159 (15.26%) Retail
6 80 (7.68%) Banking
6 80 (7.68%) Inclusion and Diversity
7 76 (7.29%) Organisational Skills
8 73 (7.01%) Law
9 64 (6.14%) Telecoms
10 62 (5.95%) Military
11 49 (4.70%) Presentation Skills
12 37 (3.55%) Games
13 33 (3.17%) Influencing Skills
13 33 (3.17%) Manufacturing
14 28 (2.69%) Electronics
15 24 (2.30%) Advertising
16 19 (1.82%) Legal
17 17 (1.63%) Financial Institution
18 15 (1.44%) Back Office
Job Titles
1 121 (11.61%) Senior
2 95 (9.12%) Analyst
3 79 (7.58%) Sales Executive
4 76 (7.29%) Developer
5 67 (6.43%) Account Executive
6 62 (5.95%) Lead
7 53 (5.09%) Junior
8 52 (4.99%) Architect
8 52 (4.99%) Technical Support
9 49 (4.70%) Graduate
10 46 (4.41%) Graduate Sales Executive
11 40 (3.84%) Product Manager
12 39 (3.74%) Support Technician
13 30 (2.88%) Corporate Sales Executive
13 30 (2.88%) Senior Architect
14 29 (2.78%) Solutions Architect
14 29 (2.78%) Support Engineer
15 28 (2.69%) Database Engineer
16 25 (2.40%) Senior Developer
17 23 (2.21%) Service Analyst
Libraries, Frameworks & Software Standards
1 23 (2.21%) REST
2 16 (1.54%) .NET
2 16 (1.54%) CSS
2 16 (1.54%) HTML
3 14 (1.34%) React
3 14 (1.34%) Spring Boot
4 13 (1.25%) scikit-learn
5 12 (1.15%) PySpark
5 12 (1.15%) RESTful
6 11 (1.06%) Lightning Web Components
6 11 (1.06%) Middleware
7 10 (0.96%) React Native
7 10 (0.96%) TensorFlow
8 9 (0.86%) Kafka
8 9 (0.86%) Pandas
8 9 (0.86%) RabbitMQ
9 7 (0.67%) GraphQL
9 7 (0.67%) Spring
10 6 (0.58%) .NET Core
10 6 (0.58%) SOAP
Miscellaneous
1 61 (5.85%) Product Ownership
2 56 (5.37%) Self-Motivation
3 52 (4.99%) Data Centre
4 37 (3.55%) Management Information System
5 26 (2.50%) Analytical Mindset
5 26 (2.50%) Onboarding
6 22 (2.11%) Cloud Native
6 22 (2.11%) Mobile App
7 17 (1.63%) Algorithms
7 17 (1.63%) Driving Licence
8 16 (1.54%) Data Structures
9 13 (1.25%) Enterprise Software
10 12 (1.15%) Marketing Technology
11 11 (1.06%) Renewable Energy
11 11 (1.06%) Virtual Team
12 10 (0.96%) Public Cloud
12 10 (0.96%) Social Media
13 9 (0.86%) Credit Risk
13 9 (0.86%) Private Cloud
14 7 (0.67%) IoT
Operating Systems
1 52 (4.99%) Windows
2 21 (2.02%) Android
2 21 (2.02%) Windows 10
3 15 (1.44%) Apple iOS
4 10 (0.96%) Windows Server
5 9 (0.86%) Mac OS
6 6 (0.58%) Linux
7 2 (0.19%) Windows Server 2016
7 2 (0.19%) Windows Server 2019
8 1 (0.096%) Windows Server 2012
Processes & Methodologies
1 323 (31.00%) Customer Service
2 247 (23.70%) Agile
3 201 (19.29%) Problem-Solving
4 179 (17.18%) Analytics
5 158 (15.16%) Artificial Intelligence
6 157 (15.07%) Coaching
7 127 (12.19%) DevOps
8 125 (12.00%) ITIL
9 123 (11.80%) Continuous Improvement
10 117 (11.23%) Service Management
11 105 (10.08%) Business Development
12 101 (9.69%) Cybersecurity
13 100 (9.60%) Stakeholder Management
14 99 (9.50%) Decision-Making
14 99 (9.50%) Roadmaps
15 91 (8.73%) CRM
16 84 (8.06%) Service Delivery
17 83 (7.97%) Data Modelling
18 82 (7.87%) Data Management
19 77 (7.39%) User Experience
Programming Languages
1 98 (9.40%) SQL
2 61 (5.85%) Python
3 36 (3.45%) JavaScript
4 30 (2.88%) Java
5 18 (1.73%) VBA
6 17 (1.63%) C#
7 12 (1.15%) Apex Code
8 9 (0.86%) PowerShell
9 7 (0.67%) Kusto Query Language
9 7 (0.67%) R
10 6 (0.58%) TypeScript
11 5 (0.48%) C++
11 5 (0.48%) PHP
12 4 (0.38%) Bash
13 2 (0.19%) MATLAB
13 2 (0.19%) PL/SQL
13 2 (0.19%) SOQL
13 2 (0.19%) SOSL
14 1 (0.096%) C
14 1 (0.096%) Scala
Qualifications
1 165 (15.83%) Degree
2 101 (9.69%) DBS Check
3 32 (3.07%) Security Cleared
4 25 (2.40%) NVQ Level 4
5 21 (2.02%) Master's Degree
5 21 (2.02%) SC Cleared
6 17 (1.63%) Azure Certification
7 15 (1.44%) Computer Science Degree
7 15 (1.44%) Microsoft Certification
8 14 (1.34%) CTC Cleared
9 8 (0.77%) A+ Certification
10 6 (0.58%) ACCA
10 6 (0.58%) HNC
11 5 (0.48%) AWS Certification
11 5 (0.48%) CIMA
11 5 (0.48%) ITIL Certification
11 5 (0.48%) MCSA
11 5 (0.48%) MCSE
11 5 (0.48%) PMI Certification
12 4 (0.38%) PMP
Quality Assurance & Compliance
1 42 (4.03%) SLA
2 28 (2.69%) Accessibility
3 17 (1.63%) GDPR
4 16 (1.54%) QA
5 8 (0.77%) Data Quality
6 5 (0.48%) PMO
7 3 (0.29%) Cyber Essentials
7 3 (0.29%) PCI DSS
8 2 (0.19%) Actionable Recommendations
8 2 (0.19%) COSHH
9 1 (0.096%) COBIT
9 1 (0.096%) GAAP
9 1 (0.096%) GRC
9 1 (0.096%) IFRS
9 1 (0.096%) ISO/IEC 27001
9 1 (0.096%) WCAG
System Software
1 21 (2.02%) Active Directory
2 11 (1.06%) Docker
3 8 (0.77%) VMware Infrastructure
4 7 (0.67%) Hyper-V
5 1 (0.096%) BitLocker
5 1 (0.096%) VMware ESXi
5 1 (0.096%) vSphere
Systems Management
1 26 (2.50%) Kubernetes
2 23 (2.21%) Terraform
3 9 (0.86%) Ansible
4 6 (0.58%) Proxmox
5 4 (0.38%) Argo
5 4 (0.38%) Puppet
5 4 (0.38%) Salt
6 2 (0.19%) Graylog
6 2 (0.19%) Microsoft Intune
6 2 (0.19%) Progress Chef
6 2 (0.19%) SCCM
6 2 (0.19%) Single Sign-On
6 2 (0.19%) Systems Management Server (SMS)
7 1 (0.096%) FortiGate
7 1 (0.096%) vCenter Server
Vendors
1 227 (21.79%) Microsoft
2 81 (7.77%) Oracle
3 68 (6.53%) Cisco
4 55 (5.28%) Salesforce
5 48 (4.61%) BT
5 48 (4.61%) Dell
6 37 (3.55%) Adobe
6 37 (3.55%) Google
7 34 (3.26%) YouTube
8 30 (2.88%) SAP
9 23 (2.21%) ServiceNow
10 20 (1.92%) Facebook
11 12 (1.15%) MuleSoft
12 11 (1.06%) Databricks
13 9 (0.86%) Splunk
13 9 (0.86%) VMware
14 7 (0.67%) Palo Alto
15 6 (0.58%) Citrix
15 6 (0.58%) Genesys
16 5 (0.48%) Guidewire