Service Desk Team Leader Jobs in the North East

Service Desk Team Lead
England > North East

The median Service Desk Team Lead salary in the North East is £33,000 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 107 110 109
Rank change year-on-year +3 -1 -15
Permanent jobs requiring a Service Desk Team Leader 12 2 9
As % of all permanent jobs advertised in the North East 0.65% 0.15% 0.61%
As % of the Job Titles category 0.68% 0.19% 0.64%
Number of salaries quoted 12 2 9
10th Percentile £26,250 £41,375 £28,050
25th Percentile £27,938 £41,563 £28,500
Median annual salary (50th Percentile) £33,000 £43,750 £29,000
Median % change year-on-year -24.57% +50.86% -
75th Percentile £35,000 £46,563 £33,250
90th Percentile £38,375 £47,125 £35,250
England median annual salary £37,500 £40,875 £35,000
% change year-on-year -8.26% +16.79% -6.67%

All Permanent IT Job Vacancies
North East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North East with a recognized job title 1,767 1,035 1,412
% of permanent jobs with a recognized job title 95.62% 80.17% 95.28%
Number of salaries quoted 1,426 612 1,010
10th Percentile £27,500 £30,750 £22,500
25th Percentile £35,920 £37,250 £31,250
Median annual salary (50th Percentile) £47,500 £47,672 £40,000
Median % change year-on-year -0.36% +19.18% -7.09%
75th Percentile £62,500 £61,250 £57,500
90th Percentile £75,313 £73,625 £75,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Service Desk Team Leader
Job Vacancy Trend in the North East

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Service Desk Team Leader in the North East

Service Desk Team Leader
Salary Trend in the North East

3-month moving average salary quoted in jobs citing Service Desk Team Leader in the North East.

Salary trend for Service Desk Team Leader in the North East

Service Desk Team Leader
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the North East region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear +1 8 £34,500 -21.14% 6
Durham - 4 £27,500 -
Service Desk Team Leader
England

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities in the North East

For the 6 months to 5 May 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring Service Desk Team Leader in the job title.

1 8 (66.67%) Social Skills
2 6 (50.00%) Microsoft 365
2 6 (50.00%) ITIL
2 6 (50.00%) Active Directory
3 5 (41.67%) Service Management
4 4 (33.33%) Windows
4 4 (33.33%) Asset Management
4 4 (33.33%) Server Management
5 3 (25.00%) Major Incident Management
5 3 (25.00%) Self-Motivation
5 3 (25.00%) Customer Service
5 3 (25.00%) Cloud Security
5 3 (25.00%) Incident Management
5 3 (25.00%) Resource Management
5 3 (25.00%) Azure
5 3 (25.00%) Mentoring
5 3 (25.00%) SharePoint
5 3 (25.00%) Microsoft Exchange
5 3 (25.00%) ITSM
6 2 (16.67%) Wireless
6 2 (16.67%) Microsoft Office
6 2 (16.67%) VMware
6 2 (16.67%) SLA
6 2 (16.67%) Cisco
6 2 (16.67%) Microsoft
6 2 (16.67%) Quality Management
6 2 (16.67%) Process Management
6 2 (16.67%) Service Delivery
6 2 (16.67%) Firewall
6 2 (16.67%) Meraki

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (25.00%) Microsoft Exchange
1 3 (25.00%) SharePoint
Applications
1 2 (16.67%) Microsoft Office
Cloud Services
1 6 (50.00%) Microsoft 365
2 3 (25.00%) Azure
Communications & Networking
1 2 (16.67%) Firewall
1 2 (16.67%) Wireless
General
1 8 (66.67%) Social Skills
2 1 (8.33%) Law
2 1 (8.33%) Manufacturing
Miscellaneous
1 3 (25.00%) Self-Motivation
2 2 (16.67%) iPhone
3 1 (8.33%) Security Operations Centre
Operating Systems
1 4 (33.33%) Windows
2 2 (16.67%) Windows 10
2 2 (16.67%) Windows Server
Processes & Methodologies
1 6 (50.00%) ITIL
2 5 (41.67%) Service Management
3 4 (33.33%) Asset Management
3 4 (33.33%) Server Management
4 3 (25.00%) Cloud Security
4 3 (25.00%) Customer Service
4 3 (25.00%) Incident Management
4 3 (25.00%) ITSM
4 3 (25.00%) Major Incident Management
4 3 (25.00%) Mentoring
4 3 (25.00%) Resource Management
5 2 (16.67%) Document Management
5 2 (16.67%) Email Management
5 2 (16.67%) Escalation Management
5 2 (16.67%) Process Management
5 2 (16.67%) Quality Management
5 2 (16.67%) Service Delivery
5 2 (16.67%) Trend Analysis
6 1 (8.33%) Continuous Improvement
6 1 (8.33%) Cybersecurity
Qualifications
1 1 (8.33%) ITIL Certification
Quality Assurance & Compliance
1 2 (16.67%) SLA
2 1 (8.33%) Cyber Essentials
System Software
1 6 (50.00%) Active Directory
2 2 (16.67%) Virtual Machines
2 2 (16.67%) VMware Infrastructure
Vendors
1 2 (16.67%) Cisco
1 2 (16.67%) Meraki
1 2 (16.67%) Microsoft
1 2 (16.67%) Nexthink
1 2 (16.67%) ServiceNow
1 2 (16.67%) VMware