1st/2nd Line Support Jobs in the North of England

1st/2nd Line Support
England > North of England

The median 1st/2nd Line Support salary in the North of England is £30,000 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 367 434 421
Rank change year-on-year +67 -13 -95
Permanent jobs requiring a 1st/2nd Line Support 21 10 30
As % of all permanent jobs advertised in the North of England 0.12% 0.056% 0.17%
As % of the Job Titles category 0.13% 0.063% 0.17%
Number of salaries quoted 21 9 27
10th Percentile - £24,750 £21,250
25th Percentile £24,250 £26,250 £23,500
Median annual salary (50th Percentile) £30,000 £27,500 £25,500
Median % change year-on-year +9.09% +7.84% +15.91%
75th Percentile £31,000 £29,500 £27,375
90th Percentile - £33,750 £29,250
England median annual salary £30,000 £29,500 £27,500
% change year-on-year +1.69% +7.27% +10.00%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,276 15,873 17,422
% of permanent jobs with a recognized job title 95.15% 89.53% 96.04%
Number of salaries quoted 12,610 8,359 11,247
10th Percentile £27,000 £30,500 £28,000
25th Percentile £36,250 £39,438 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £68,750 £65,720
90th Percentile £78,750 £82,500 £80,000
England median annual salary £54,000 £60,500 £60,000
% change year-on-year -10.74% +0.83% +9.09%

1st/2nd Line Support
Job Vacancy Trend in the North of England

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 1st/2nd Line Support in the North of England

1st/2nd Line Support
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in the North of England.

Salary trend for 1st/2nd Line Support in the North of England

1st/2nd Line Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the North of England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +30 19 £29,000 +5.45% 1
Yorkshire +95 2 £30,000 +10.09% 1
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 19 April 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 1st/2nd Line Support in the job title.

1 20 (95.24%) Microsoft 365
2 19 (90.48%) Active Directory
3 16 (76.19%) Windows
4 15 (71.43%) Microsoft
5 13 (61.90%) Windows 10
6 12 (57.14%) Social Skills
7 8 (38.10%) Wi-Fi
7 8 (38.10%) EPoS
8 7 (33.33%) SharePoint
8 7 (33.33%) Microsoft Office
8 7 (33.33%) Organisational Skills
8 7 (33.33%) Analytical Skills
9 5 (23.81%) Kalman Filter
9 5 (23.81%) OneDrive
9 5 (23.81%) Problem-Solving
9 5 (23.81%) Email Filtering
9 5 (23.81%) DNS
9 5 (23.81%) Firewall
9 5 (23.81%) VLAN
10 4 (19.05%) Microsoft Exchange
10 4 (19.05%) Customer Service
11 2 (9.52%) IT Strategy
11 2 (9.52%) Active Listening
11 2 (9.52%) Driving Licence
11 2 (9.52%) Continuous Improvement
11 2 (9.52%) Windows Server 2012
11 2 (9.52%) Mobile Device Management
11 2 (9.52%) VoIP
11 2 (9.52%) ERP
11 2 (9.52%) Dell

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (33.33%) SharePoint
2 4 (19.05%) Microsoft Exchange
Applications
1 7 (33.33%) Microsoft Office
2 2 (9.52%) Spreadsheet
Cloud Services
1 20 (95.24%) Microsoft 365
2 5 (23.81%) OneDrive
3 1 (4.76%) Google Workspace
Communications & Networking
1 8 (38.10%) Wi-Fi
2 5 (23.81%) DNS
2 5 (23.81%) Firewall
2 5 (23.81%) VLAN
3 2 (9.52%) VoIP
General
1 12 (57.14%) Social Skills
2 7 (33.33%) Analytical Skills
2 7 (33.33%) Organisational Skills
3 2 (9.52%) Law
3 2 (9.52%) Legal
4 1 (4.76%) Retail
Miscellaneous
1 8 (38.10%) EPoS
2 2 (9.52%) Driving Licence
Operating Systems
1 16 (76.19%) Windows
2 13 (61.90%) Windows 10
3 2 (9.52%) Windows Server 2012
4 1 (4.76%) Windows Server
Processes & Methodologies
1 5 (23.81%) Email Filtering
1 5 (23.81%) Kalman Filter
1 5 (23.81%) Problem-Solving
2 4 (19.05%) Customer Service
3 2 (9.52%) Active Listening
3 2 (9.52%) Continuous Improvement
3 2 (9.52%) ERP
3 2 (9.52%) IT Strategy
3 2 (9.52%) ITSM
3 2 (9.52%) Mobile Device Management
4 1 (4.76%) Computer Science
System Software
1 19 (90.48%) Active Directory
Systems Management
1 1 (4.76%) cPanel
Vendors
1 15 (71.43%) Microsoft
2 2 (9.52%) Citrix
2 2 (9.52%) Dell
2 2 (9.52%) Veeam
2 2 (9.52%) VMware
3 1 (4.76%) Google