Service Desk Manager Jobs in the North of England

Service Desk Manager
England > North of England

The median Service Desk Manager salary in the North of England is £47,750 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 354 407 415
Rank change year-on-year +53 +8 -73
Permanent jobs requiring a Service Desk Manager 32 31 45
As % of all permanent jobs advertised in the North of England 0.19% 0.18% 0.25%
As % of the Job Titles category 0.20% 0.20% 0.26%
Number of salaries quoted 22 31 39
10th Percentile £36,375 £37,500 £33,750
25th Percentile £38,125 £37,870 £42,250
Median annual salary (50th Percentile) £47,750 £47,500 £50,000
Median % change year-on-year +0.53% -5.00% +33.33%
75th Percentile £52,813 £48,750 £57,500
90th Percentile £58,375 £50,000 £62,500
England median annual salary £50,125 £49,000 £50,000
% change year-on-year +2.30% -2.00% +17.65%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,370 15,738 17,408
% of permanent jobs with a recognized job title 95.08% 89.42% 96.08%
Number of salaries quoted 12,667 8,315 11,202
10th Percentile £27,000 £30,500 £28,000
25th Percentile £36,250 £39,250 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £69,000 £65,169
90th Percentile £78,750 £82,500 £80,000
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

Service Desk Manager
Job Vacancy Trend in the North of England

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Desk Manager in the North of England

Service Desk Manager
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Service Desk Manager in the North of England.

Salary trend for Service Desk Manager in the North of England

Service Desk Manager
Salary Histogram in the North of England

Salary distribution for jobs citing Service Desk Manager in the North of England over the 6 months to 24 April 2024.

Salary histogram for Service Desk Manager in the North of England

Service Desk Manager
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the North of England region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +106 24 £48,000 +23.03% 2
North West -4 8 £46,066 -3.02% 2
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 24 April 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Service Desk Manager in the job title.

1 19 (59.38%) ITIL
2 15 (46.88%) Service Management
3 11 (34.38%) Social Skills
4 10 (31.25%) Customer Service
4 10 (31.25%) Performance Metrics
5 9 (28.13%) ServiceNow
5 9 (28.13%) Service Delivery
6 8 (25.00%) Front Office
6 8 (25.00%) Finance
6 8 (25.00%) Billing
6 8 (25.00%) Azure
7 7 (21.88%) Analytical Skills
7 7 (21.88%) Problem Management
7 7 (21.88%) Continuous Improvement
7 7 (21.88%) Microsoft 365
8 6 (18.75%) Entra ID
8 6 (18.75%) Microsoft
8 6 (18.75%) Active Directory
8 6 (18.75%) Problem-Solving
9 5 (15.63%) People Management
10 4 (12.50%) Organisational Skills
10 4 (12.50%) SharePoint
10 4 (12.50%) Manufacturing
11 3 (9.38%) Stakeholder Management
11 3 (9.38%) Degree
11 3 (9.38%) SLA
11 3 (9.38%) ITSM
11 3 (9.38%) ITIL Certification
11 3 (9.38%) Windows
11 3 (9.38%) Linux

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.50%) SharePoint
2 1 (3.13%) Microsoft Exchange
Applications
1 1 (3.13%) Microsoft Excel
1 1 (3.13%) Microsoft PowerPoint
Cloud Services
1 8 (25.00%) Azure
2 7 (21.88%) Microsoft 365
3 6 (18.75%) Entra ID
4 1 (3.13%) OneDrive
General
1 11 (34.38%) Social Skills
2 8 (25.00%) Billing
2 8 (25.00%) Finance
2 8 (25.00%) Front Office
3 7 (21.88%) Analytical Skills
4 4 (12.50%) Manufacturing
4 4 (12.50%) Organisational Skills
5 3 (9.38%) Public Sector
6 1 (3.13%) Retail
Miscellaneous
1 3 (9.38%) Self-Motivation
2 2 (6.25%) Onboarding
3 1 (3.13%) Management Information System
3 1 (3.13%) Team-Oriented Environment
Operating Systems
1 3 (9.38%) Linux
1 3 (9.38%) Mac OS
1 3 (9.38%) Windows
Processes & Methodologies
1 19 (59.38%) ITIL
2 15 (46.88%) Service Management
3 10 (31.25%) Customer Service
3 10 (31.25%) Performance Metrics
4 9 (28.13%) Service Delivery
5 7 (21.88%) Continuous Improvement
5 7 (21.88%) Problem Management
6 6 (18.75%) Problem-Solving
7 5 (15.63%) People Management
8 3 (9.38%) Coaching
8 3 (9.38%) IT Strategy
8 3 (9.38%) ITSM
8 3 (9.38%) Mentoring
8 3 (9.38%) Root Cause Analysis
8 3 (9.38%) Stakeholder Management
8 3 (9.38%) Ticket Management
8 3 (9.38%) User Experience
9 2 (6.25%) Agile
9 2 (6.25%) Asset Management
9 2 (6.25%) Information Security
Qualifications
1 3 (9.38%) Degree
1 3 (9.38%) ITIL Certification
2 1 (3.13%) Computer Science Degree
Quality Assurance & Compliance
1 3 (9.38%) SLA
2 2 (6.25%) Cyber Essentials
2 2 (6.25%) ISO/IEC 27001
System Software
1 6 (18.75%) Active Directory
Systems Management
1 1 (3.13%) Microsoft Intune
Vendors
1 9 (28.13%) ServiceNow
2 6 (18.75%) Microsoft
3 1 (3.13%) Progress