Period
to 22 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 22 July 2018 with a comparison to the same period in the previous 2 years.

Incident Management
England > North West
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 156 216 185
Rank change year-on-year +60 -31 +28
Permanent jobs citing Incident Management 256 162 170
As % of all permanent IT jobs advertised in the North West 2.07% 1.23% 1.47%
As % of the Processes & Methodologies category 2.27% 1.35% 1.64%
Number of salaries quoted 186 103 163
North West median annual salary £38,500 £36,500 £40,000
Median salary % change year-on-year +5.48% -8.75% +2.56%
10th Percentile £20,250 £19,500 £21,400
90th Percentile £64,375 £62,141 £63,250
England median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,283 12,032 10,377
As % of all permanent IT jobs advertised in the North West 91.12% 91.11% 89.69%
Number of salaries quoted 9,105 9,772 8,657
North West median annual salary £45,000 £41,000 £40,000
Median salary % change year-on-year +9.76% +2.50% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £66,250 £63,750 £62,500
England median annual salary £50,000 £50,000 £50,000

Incident Management
Job Vacancy Trend in the North West

Job postings citing Incident Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Incident Management in the North West

Incident Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the North West.

Salary trend for Incident Management in the North West

Incident Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Incident Management in the North West over the 6 months to 22 July 2018.

Salary histogram for Incident Management in the North West

Incident Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the North West region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +12 100 £38,500 -3.75% 4
Manchester +39 95 £38,500 +10.00% 12
Merseyside +28 28 £27,500 +3.77% 2
Lancashire +17 17 £40,000 -20.00% 1
Cumbria -1 5 £50,000 -
Incident Management
England

For the 6 months to 22 July 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Incident Management.

1 142 (55.47%) ITIL
2 132 (51.56%) Problem Management
3 103 (40.23%) Service Management
4 87 (33.98%) Change Management
5 74 (28.91%) Windows
6 62 (24.22%) Cisco Certification
7 60 (23.44%) Cisco
8 53 (20.70%) Statistics
9 50 (19.53%) Information Security
9 50 (19.53%) Knowledge Management
9 50 (19.53%) Fortinet
10 48 (18.75%) SLA
11 47 (18.36%) Active Directory
12 46 (17.97%) Microsoft
12 46 (17.97%) Telecoms
13 42 (16.41%) Finance
13 42 (16.41%) CCNA
14 38 (14.84%) Network+ Certification
14 38 (14.84%) Huawei
15 36 (14.06%) Management Information System
15 36 (14.06%) Risk Management
16 35 (13.67%) SIEM
17 34 (13.28%) Linux
18 33 (12.89%) Problem-Solving
19 32 (12.50%) WAN
19 32 (12.50%) LAN
19 32 (12.50%) Firewall
19 32 (12.50%) Business Continuity
20 30 (11.72%) SQL
20 30 (11.72%) ISO/IEC 27001

Incident Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (10.94%) MS Exchange
1 28 (10.94%) SharePoint
2 26 (10.16%) Skype for Business
3 17 (6.64%) Exchange Server 2010
3 17 (6.64%) Exchange Server 2013
4 10 (3.91%) Exchange Server 2007
4 10 (3.91%) SharePoint Server
5 6 (2.34%) SharePoint 2013
6 2 (0.78%) Elasticsearch
6 2 (0.78%) Tomcat
7 1 (0.39%) CICS
7 1 (0.39%) ColdFusion
7 1 (0.39%) IBM Notes
7 1 (0.39%) IIS
7 1 (0.39%) JBoss
7 1 (0.39%) WebSphere
Applications
1 12 (4.69%) Microsoft Office
2 8 (3.13%) Microsoft Excel
3 7 (2.73%) Microsoft PowerPoint
4 2 (0.78%) MS Visio
5 1 (0.39%) Microsoft Project
Business Applications
1 10 (3.91%) Dynamics CRM
2 5 (1.95%) Salesforce.com CRM
3 2 (0.78%) SAP ERP
Cloud Services
1 21 (8.20%) Microsoft Azure
2 20 (7.81%) Office 365
3 10 (3.91%) Amazon AWS
3 10 (3.91%) IaaS
4 4 (1.56%) SaaS
5 2 (0.78%) Salesforce Service Cloud
6 1 (0.39%) OpenShift
Communications & Networking
1 32 (12.50%) Firewall
1 32 (12.50%) LAN
1 32 (12.50%) WAN
2 24 (9.38%) Network Security
3 18 (7.03%) SAN
4 12 (4.69%) Skype
4 12 (4.69%) VPN
4 12 (4.69%) WLAN
5 11 (4.30%) TCP/IP
6 9 (3.52%) Cisco ASA
6 9 (3.52%) Cisco IPT
6 9 (3.52%) Cisco Nexus
6 9 (3.52%) Internet
6 9 (3.52%) Wi-Fi
7 6 (2.34%) ADSL
8 4 (1.56%) VLAN
8 4 (1.56%) VoIP
9 3 (1.17%) Intranet
10 2 (0.78%) DNS
11 1 (0.39%) SSL
Database & Business Intelligence
1 14 (5.47%) SQL Server
2 12 (4.69%) Relational Database
3 9 (3.52%) SQL Server 2008
4 6 (2.34%) NoSQL
5 5 (1.95%) Data Warehouse
5 5 (1.95%) MongoDB
6 4 (1.56%) Big Data
6 4 (1.56%) Enterprise Data Warehouse
7 3 (1.17%) Hadoop
8 2 (0.78%) DB2
8 2 (0.78%) MySQL
9 1 (0.39%) Data Mining
9 1 (0.39%) GIS
9 1 (0.39%) InterSystems Cache
9 1 (0.39%) Oracle BI EE
9 1 (0.39%) Oracle BI Publisher
9 1 (0.39%) Oracle Database 12c
9 1 (0.39%) RDBMS
9 1 (0.39%) SQL Server Integration Services
9 1 (0.39%) SQL Server Reporting Services
Development Applications
1 2 (0.78%) Jasmine
1 2 (0.78%) Jenkins
2 1 (0.39%) Git (software)
2 1 (0.39%) Hudson
2 1 (0.39%) Selenium
2 1 (0.39%) Subversion
General
1 46 (17.97%) Telecoms
2 42 (16.41%) Finance
3 18 (7.03%) Banking
4 15 (5.86%) Law
5 14 (5.47%) Investment Banking
6 12 (4.69%) Legal
6 12 (4.69%) Retail
7 4 (1.56%) Manufacturing
8 3 (1.17%) Billing
9 2 (0.78%) Advertising
9 2 (0.78%) Back Office
9 2 (0.78%) Marketing
Job Titles
1 78 (30.47%) Analyst
2 55 (21.48%) Service Analyst
3 52 (20.31%) Service Desk Analyst
4 28 (10.94%) 1st Line Service Desk Analyst
5 22 (8.59%) Telecoms Analyst
6 21 (8.20%) Security Manager
7 18 (7.03%) 2nd Line Support
7 18 (7.03%) Information Manager
7 18 (7.03%) Information Security Manager
7 18 (7.03%) IT Manager
8 16 (6.25%) Applications Support
8 16 (6.25%) Service Manager
9 14 (5.47%) Head of IT
10 13 (5.08%) Service Desk Support
10 13 (5.08%) Support Analyst
11 12 (4.69%) Architect
11 12 (4.69%) Information Architect
11 12 (4.69%) Security Architect
11 12 (4.69%) Security Solutions Architect
11 12 (4.69%) Solutions Architect
Libraries, Frameworks & Software Standards
1 5 (1.95%) HTML
2 4 (1.56%) .NET
2 4 (1.56%) XML
3 3 (1.17%) Elastic Stack
3 3 (1.17%) JSON
3 3 (1.17%) Mason
3 3 (1.17%) React
4 2 (0.78%) AngularJS
4 2 (0.78%) Jest
4 2 (0.78%) Kafka
4 2 (0.78%) Middleware
4 2 (0.78%) SOAP
4 2 (0.78%) Spring
4 2 (0.78%) Spring Boot
5 1 (0.39%) ASP.NET
5 1 (0.39%) CSS
5 1 (0.39%) LAMP
5 1 (0.39%) Laravel
5 1 (0.39%) Web Services
5 1 (0.39%) WSDL
Miscellaneous
1 36 (14.06%) Management Information System
2 20 (7.81%) Analytical Skills
3 13 (5.08%) Data Centre
4 12 (4.69%) Cyberthreat
4 12 (4.69%) Distributed Denial-of-Service
5 10 (3.91%) Self-Motivation
6 9 (3.52%) Computer Science
6 9 (3.52%) Smart Meter
7 8 (3.13%) Virtual Team
8 7 (2.73%) Driving Licence
8 7 (2.73%) User Experience
9 5 (1.95%) PKI
10 4 (1.56%) Cyber Kill Chain
10 4 (1.56%) Cyberattack
11 3 (1.17%) CESG
11 3 (1.17%) Linux Command Line
12 2 (0.78%) CMDB
12 2 (0.78%) Life Science
12 2 (0.78%) Mainframe
13 1 (0.39%) IBM Mainframe
Operating Systems
1 74 (28.91%) Windows
2 34 (13.28%) Linux
3 28 (10.94%) Windows Server
4 16 (6.25%) Unix
5 15 (5.86%) Windows Server 2008
6 8 (3.13%) Windows 10
6 8 (3.13%) Windows Server 2012
7 7 (2.73%) Windows 7
8 5 (1.95%) Mac OS X
9 3 (1.17%) AIX
10 2 (0.78%) Solaris
11 1 (0.39%) Mac OS
11 1 (0.39%) Red Hat Enterprise Linux
11 1 (0.39%) Windows 8
11 1 (0.39%) Windows Vista
11 1 (0.39%) Windows XP
Processes & Methodologies
1 142 (55.47%) ITIL
2 132 (51.56%) Problem Management
3 103 (40.23%) Service Management
4 87 (33.98%) Change Management
5 53 (20.70%) Statistics
6 50 (19.53%) Information Security
6 50 (19.53%) Knowledge Management
7 36 (14.06%) Risk Management
8 35 (13.67%) SIEM
9 33 (12.89%) Problem-Solving
10 32 (12.50%) Business Continuity
11 27 (10.55%) Vulnerability Management
12 24 (9.38%) Configuration Management
12 24 (9.38%) Disaster Recovery
12 24 (9.38%) Service Delivery
13 22 (8.59%) Asset Management
14 18 (7.03%) Continuous Improvement
14 18 (7.03%) Security Management
15 17 (6.64%) Agile Software Development
15 17 (6.64%) CRM
Programming Languages
1 30 (11.72%) SQL
2 7 (2.73%) Java
3 6 (2.34%) JavaScript
4 3 (1.17%) Perl
4 3 (1.17%) T-SQL
5 2 (0.78%) ES6
5 2 (0.78%) PHP
5 2 (0.78%) PowerShell
5 2 (0.78%) Python
5 2 (0.78%) Shell Script
6 1 (0.39%) C
6 1 (0.39%) C#
6 1 (0.39%) C++
6 1 (0.39%) COBOL
6 1 (0.39%) Groovy
6 1 (0.39%) Objective-C
Qualifications
1 62 (24.22%) Cisco Certification
2 42 (16.41%) CCNA
3 38 (14.84%) Network+ Certification
4 27 (10.55%) CISSP
5 22 (8.59%) CCNP
6 19 (7.42%) Security Cleared
7 17 (6.64%) ITIL Certification
8 14 (5.47%) Degree
9 12 (4.69%) CCDP
10 11 (4.30%) Microsoft Certification
11 10 (3.91%) CISA
11 10 (3.91%) HNC
12 8 (3.13%) SC Cleared
13 7 (2.73%) (ISC)2 CCSP
14 5 (1.95%) CISM
15 4 (1.56%) GCIH
15 4 (1.56%) GIAC
15 4 (1.56%) ITIL Foundation Certificate
15 4 (1.56%) MCP
16 3 (1.17%) CREST Certified
Quality Assurance & Compliance
1 48 (18.75%) SLA
2 30 (11.72%) ISO/IEC 27001
3 18 (7.03%) Data Quality
4 14 (5.47%) PCI DSS
5 8 (3.13%) GDPR
6 7 (2.73%) ISO 22301
7 4 (1.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (0.78%) QA
9 1 (0.39%) ISAE 3402
System Software
1 47 (18.36%) Active Directory
2 17 (6.64%) VMware Infrastructure
3 11 (4.30%) Virtual Servers
4 9 (3.52%) Virtual Machines
5 7 (2.73%) Terminal Services
6 2 (0.78%) Hyper-V
7 1 (0.39%) BitLocker
7 1 (0.39%) Docker
7 1 (0.39%) Tivoli Workload Scheduler
Systems Management
1 12 (4.69%) SCCM
2 9 (3.52%) SCVMM
3 5 (1.95%) Ganglia
3 5 (1.95%) Netcool
3 5 (1.95%) SCOM
4 2 (0.78%) Ansible
4 2 (0.78%) Kibana
4 2 (0.78%) logstash
4 2 (0.78%) Tivoli
5 1 (0.39%) HP ALM
5 1 (0.39%) Opscode Chef
5 1 (0.39%) Systems Management Server (SMS)
Vendors
1 60 (23.44%) Cisco
2 50 (19.53%) Fortinet
3 46 (17.97%) Microsoft
4 38 (14.84%) Huawei
5 23 (8.98%) VMware
6 16 (6.25%) Citrix
6 16 (6.25%) Remedy
7 12 (4.69%) CheckPoint
7 12 (4.69%) Forcepoint
7 12 (4.69%) Juniper
7 12 (4.69%) Tufin
8 7 (2.73%) Salesforce.com
8 7 (2.73%) ServiceNow
9 6 (2.34%) Splunk
10 5 (1.95%) Palo Alto
11 4 (1.56%) Darktrace
11 4 (1.56%) Digital Shadows
11 4 (1.56%) Siebel
12 3 (1.17%) Pega
13 2 (0.78%) Oracle