Period
to 15 July 2020

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 15 July 2020 with a comparison to the same period in the previous 2 years.

Incident Management
England > North West
6 months to
15 Jul 2020
Same period 2019 Same period 2018
Rank 120 186 152
Rank change year-on-year +66 -34 +77
Permanent jobs citing Incident Management 109 165 255
As % of all permanent jobs advertised in the North West 1.98% 1.57% 2.03%
As % of the Processes & Methodologies category 2.15% 1.68% 2.20%
Number of salaries quoted 93 104 188
Median annual salary £45,000 £34,375 £38,250
Median salary % change year-on-year +30.91% -10.13% +6.99%
10th Percentile £26,250 £21,250 £20,250
90th Percentile £61,600 £60,525 £65,000
England median annual salary £46,000 £42,500 £45,000
% change year-on-year +8.24% -5.56% -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 5,068 9,850 11,582
As % of all permanent IT jobs advertised in the North West 91.98% 93.67% 92.18%
Number of salaries quoted 4,075 7,248 9,324
Median annual salary £50,000 £45,000 £44,000
Median salary % change year-on-year +11.11% +2.27% +10.00%
10th Percentile £30,850 £26,750 £26,250
90th Percentile £70,000 £70,000 £66,250
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Incident Management
Job Vacancy Trend in the North West

Job postings citing Incident Management as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Incident Management in the North West

Incident Management
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Incident Management in the North West.

Salary trend for Incident Management in the North West

Incident Management
Salary Histogram in the North West

Salary distribution for jobs citing Incident Management in the North West over the 6 months to 15 July 2020.

Salary histogram for Incident Management in the North West

Incident Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the North West region over the 6 months to 15 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +50 54 £42,500 +30.83% 10
Merseyside +25 21 £52,500 +5.00% 2
Lancashire +50 12 £45,000 +78.30%
Cumbria -4 12 £42,500 -
Cheshire +17 10 £45,000 +46.34% 3
Incident Management
England

For the 6 months to 15 July 2020, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Incident Management.

1 39 (35.78%) ITIL
2 34 (31.19%) SLA
3 33 (30.28%) Cisco
3 33 (30.28%) Problem Management
4 27 (24.77%) Windows
5 24 (22.02%) Change Management
6 23 (21.10%) VMware
7 22 (20.18%) Active Directory
8 21 (19.27%) Office 365
9 20 (18.35%) Cybersecurity
9 20 (18.35%) Microsoft
9 20 (18.35%) Management Information System
10 19 (17.43%) LAN
11 18 (16.51%) Oracle
11 18 (16.51%) Security Cleared
12 17 (15.60%) Linux
13 16 (14.68%) Retail
14 15 (13.76%) CCNA
14 15 (13.76%) Cisco Certification
14 15 (13.76%) Root Cause Analysis
15 14 (12.84%) Kubernetes
15 14 (12.84%) Data Centre
15 14 (12.84%) Unix
15 14 (12.84%) WAN
15 14 (12.84%) Risk Management
15 14 (12.84%) Stakeholder Management
16 13 (11.93%) Finance
16 13 (11.93%) Python
16 13 (11.93%) SQL
16 13 (11.93%) CCNP

Incident Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.34%) OpenStack
2 4 (3.67%) MS Exchange
3 3 (2.75%) SharePoint
4 2 (1.83%) Confluence
5 1 (0.92%) Apache
5 1 (0.92%) IIS
5 1 (0.92%) JBoss
5 1 (0.92%) nginx
Applications
1 11 (10.09%) Microsoft Office
2 1 (0.92%) Microsoft Excel
Cloud Services
1 21 (19.27%) Office 365
2 12 (11.01%) Azure
3 9 (8.26%) Cloud Computing
4 5 (4.59%) AWS
5 2 (1.83%) AWS CloudFormation
6 1 (0.92%) OpenShift
6 1 (0.92%) SaaS
Communications & Networking
1 19 (17.43%) LAN
2 14 (12.84%) WAN
3 11 (10.09%) Firewall
4 8 (7.34%) Software-Defined Networking
5 6 (5.50%) TCP/IP
6 5 (4.59%) VoIP
7 3 (2.75%) Cisco Nexus
7 3 (2.75%) IP Telephony
7 3 (2.75%) Unified Communications
8 2 (1.83%) DHCP
8 2 (1.83%) DNS
8 2 (1.83%) OSPF
8 2 (1.83%) SAN
8 2 (1.83%) VLAN
8 2 (1.83%) Wi-Fi
Database & Business Intelligence
1 1 (0.92%) Oracle Reports
1 1 (0.92%) SQL Server
Development Applications
1 2 (1.83%) Bitbucket
1 2 (1.83%) Jenkins
1 2 (1.83%) JIRA
General
1 16 (14.68%) Retail
2 13 (11.93%) Finance
3 2 (1.83%) Banking
3 2 (1.83%) Investment Banking
3 2 (1.83%) Manufacturing
4 1 (0.92%) Aerospace
4 1 (0.92%) Italian Language
4 1 (0.92%) Legal
4 1 (0.92%) Police
4 1 (0.92%) Public Sector
Job Titles
1 26 (23.85%) Analyst
2 17 (15.60%) Network Engineer
3 11 (10.09%) 2nd Line Support
3 11 (10.09%) Senior Network Engineer
4 10 (9.17%) Service Manager
4 10 (9.17%) Unix Engineer
5 7 (6.42%) Service Analyst
5 7 (6.42%) Service Desk Analyst
6 6 (5.50%) Active Directory Support
6 6 (5.50%) Infrastructure Manager
6 6 (5.50%) IT Manager
6 6 (5.50%) Security Manager
6 6 (5.50%) Support Analyst
6 6 (5.50%) Telephony Support
7 5 (4.59%) Incident Analyst
7 5 (4.59%) Incident Manager
7 5 (4.59%) IT Services Manager
7 5 (4.59%) Service Desk Support
7 5 (4.59%) Support Engineer
8 4 (3.67%) 2nd Line Support Analyst
Libraries, Frameworks & Software Standards
1 3 (2.75%) Web Services
2 1 (0.92%) .NET
2 1 (0.92%) .NET Framework
2 1 (0.92%) Entity Framework
Miscellaneous
1 20 (18.35%) Management Information System
2 14 (12.84%) Data Centre
3 13 (11.93%) Analytical Skills
4 10 (9.17%) Clustering
5 7 (6.42%) Security Operations Centre
5 7 (6.42%) Self-Motivation
6 4 (3.67%) Cyberthreat
7 2 (1.83%) Analytical Mindset
7 2 (1.83%) Public Cloud
7 2 (1.83%) VxBlock/Vblock
8 1 (0.92%) CMDB
8 1 (0.92%) Data Protection Act
8 1 (0.92%) e-Learning
8 1 (0.92%) Handset
8 1 (0.92%) iPad
8 1 (0.92%) Linux Command Line
8 1 (0.92%) NHS
8 1 (0.92%) Virtual Team
Operating Systems
1 27 (24.77%) Windows
2 17 (15.60%) Linux
3 14 (12.84%) Unix
4 10 (9.17%) Solaris
4 10 (9.17%) SUSE
5 8 (7.34%) Windows Server
6 7 (6.42%) HPUX
7 6 (5.50%) Windows 10
7 6 (5.50%) Windows 7
8 4 (3.67%) Windows Server 2003
9 2 (1.83%) CentOS
9 2 (1.83%) Windows Server 2008
9 2 (1.83%) Windows Server 2012
9 2 (1.83%) Windows Server 2016
10 1 (0.92%) Apple iOS
10 1 (0.92%) Mac OS
Processes & Methodologies
1 39 (35.78%) ITIL
2 33 (30.28%) Problem Management
3 24 (22.02%) Change Management
4 20 (18.35%) Cybersecurity
5 15 (13.76%) Root Cause Analysis
6 14 (12.84%) Risk Management
6 14 (12.84%) Stakeholder Management
7 11 (10.09%) Mentoring
8 10 (9.17%) ITSM
9 9 (8.26%) Information Security
9 9 (8.26%) Service Management
10 8 (7.34%) Project Delivery
10 8 (7.34%) Service Delivery
11 7 (6.42%) Security Operations
12 6 (5.50%) E-Commerce
13 5 (4.59%) Risk Assessment
14 4 (3.67%) Agile Software Development
14 4 (3.67%) Continuous Improvement
14 4 (3.67%) Penetration Testing
14 4 (3.67%) Security Management
Programming Languages
1 13 (11.93%) Python
1 13 (11.93%) SQL
2 8 (7.34%) PowerShell
3 2 (1.83%) Bash Shell
4 1 (0.92%) C
4 1 (0.92%) C#
4 1 (0.92%) Java
Qualifications
1 18 (16.51%) Security Cleared
2 15 (13.76%) CCNA
2 15 (13.76%) Cisco Certification
3 13 (11.93%) CCNP
4 11 (10.09%) CCIE
5 10 (9.17%) SC Cleared
6 7 (6.42%) CISSP
7 4 (3.67%) CISMP
7 4 (3.67%) CompTIA Security+
7 4 (3.67%) Degree
7 4 (3.67%) ITIL Certification
7 4 (3.67%) SANS
8 3 (2.75%) BPSS Clearance
8 3 (2.75%) CCDP
8 3 (2.75%) Microsoft Certification
9 2 (1.83%) ITIL Foundation Certificate
9 2 (1.83%) MCITP
9 2 (1.83%) MCSA
9 2 (1.83%) MCSE
10 1 (0.92%) DV Cleared
Quality Assurance & Compliance
1 34 (31.19%) SLA
2 5 (4.59%) GDPR
2 5 (4.59%) PCI DSS
3 1 (0.92%) Cyber Essentials
3 1 (0.92%) Data Quality
3 1 (0.92%) ISO/IEC 27001
System Software
1 22 (20.18%) Active Directory
2 13 (11.93%) VMware Infrastructure
3 12 (11.01%) Virtual Machines
4 3 (2.75%) Docker
4 3 (2.75%) VMware ESXi
5 2 (1.83%) Citrix Hypervisor
6 1 (0.92%) BitLocker
6 1 (0.92%) Firmware
6 1 (0.92%) XenApp
Systems Management
1 14 (12.84%) Kubernetes
2 10 (9.17%) Ansible
3 8 (7.34%) Cisco CUCM
4 2 (1.83%) Nessus
4 2 (1.83%) Puppet
4 2 (1.83%) Terraform
5 1 (0.92%) CA Spectrum
5 1 (0.92%) Cacti
5 1 (0.92%) Cisco Prime
5 1 (0.92%) OpenView
5 1 (0.92%) SCCM
5 1 (0.92%) SCOrch
Vendors
1 33 (30.28%) Cisco
2 23 (21.10%) VMware
3 20 (18.35%) Microsoft
4 18 (16.51%) Oracle
5 11 (10.09%) HP
6 10 (9.17%) Sun
7 9 (8.26%) Citrix
8 8 (7.34%) McAfee
8 8 (7.34%) Meraki
9 5 (4.59%) Juniper
10 4 (3.67%) Nokia
11 2 (1.83%) Remedy
12 1 (0.92%) Apple
12 1 (0.92%) Aruba
12 1 (0.92%) Becrypt
12 1 (0.92%) Brocade
12 1 (0.92%) Mitel
12 1 (0.92%) MobileIron
12 1 (0.92%) Red Hat
12 1 (0.92%) Splunk