Period
to 21 April 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 21 April 2018 with a comparison to the same period in the previous 2 years.

Incident Management
England > North West
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 199 202 164
Rank change year-on-year +3 -38 +39
Permanent jobs citing Incident Management 182 172 190
As % of all permanent IT jobs advertised in the North West 1.40% 1.40% 1.68%
As % of the Processes & Methodologies category 1.53% 1.53% 1.87%
Number of salaries quoted 134 112 158
North West median annual salary £40,000 £39,500 £42,500
Median salary % change year-on-year +1.27% -7.06% +8.28%
10th Percentile £22,500 £20,100 £21,775
90th Percentile £59,250 £64,750 £67,500
England median annual salary £47,500 £44,500 £45,000
% change year-on-year +6.74% -1.11% +8.43%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,925 11,271 10,158
As % of all permanent IT jobs advertised in the North West 92.04% 91.48% 89.62%
Number of salaries quoted 9,601 9,385 8,456
North West median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £27,500 £25,750 £24,000
90th Percentile £67,000 £62,500 £60,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +2.15%

Incident Management
Job Vacancy Trend in the North West

Job postings citing Incident Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Incident Management in the North West

Incident Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the North West.

Salary trend for Incident Management in the North West

Incident Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Incident Management in the North West over the 6 months to 21 April 2018.

Salary histogram for Incident Management in the North West

Incident Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the North West region over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -13 81 £40,000 -14.44% 12
Manchester -23 61 £43,000 +14.67% 10
Merseyside +22 25 £27,250 - 3
Lancashire +4 8 £38,000 +1.33% 4
Cumbria - 3 £50,000 - 1
Incident Management
England

For the 6 months to 21 April 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Incident Management.

1 82 (45.05%) ITIL
2 79 (43.41%) Problem Management
3 71 (39.01%) Windows
4 55 (30.22%) Change Management
5 53 (29.12%) Service Management
6 48 (26.37%) Finance
7 42 (23.08%) Active Directory
8 36 (19.78%) Problem-Solving
9 35 (19.23%) Unix
9 35 (19.23%) Windows Server
10 33 (18.13%) Linux
10 33 (18.13%) Microsoft
10 33 (18.13%) Management Information System
11 32 (17.58%) Java
12 31 (17.03%) SQL
12 31 (17.03%) Agile Software Development
13 30 (16.48%) Risk Management
14 29 (15.93%) Banking
15 27 (14.84%) Information Security
16 23 (12.64%) Service Delivery
17 22 (12.09%) SLA
17 22 (12.09%) Analytical Skills
18 20 (10.99%) Law
18 20 (10.99%) MS Exchange
18 20 (10.99%) Oracle
19 19 (10.44%) Configuration Management
19 19 (10.44%) Investment Banking
20 18 (9.89%) Performance Tuning
20 18 (9.89%) Wealth Management
20 18 (9.89%) SCOM

Incident Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (10.99%) MS Exchange
2 16 (8.79%) SharePoint
3 14 (7.69%) Exchange Server 2010
4 13 (7.14%) Skype for Business
5 11 (6.04%) Exchange Server 2013
6 4 (2.20%) IBM Notes
6 4 (2.20%) SharePoint Server
6 4 (2.20%) Tomcat
6 4 (2.20%) WebSphere
7 3 (1.65%) JBoss
8 2 (1.10%) CICS
8 2 (1.10%) Elasticsearch
8 2 (1.10%) Exchange Server 2007
8 2 (1.10%) iPlanet
8 2 (1.10%) SharePoint 2013
8 2 (1.10%) WebLogic
8 2 (1.10%) WebSphere Application Server
9 1 (0.55%) ColdFusion
9 1 (0.55%) Confluence
9 1 (0.55%) SAS
Applications
1 16 (8.79%) Microsoft Office
2 2 (1.10%) Microsoft PowerPoint
3 1 (0.55%) Microsoft Excel
Business Applications
1 4 (2.20%) Salesforce.com CRM
2 2 (1.10%) Dynamics CRM
Cloud Services
1 6 (3.30%) Office 365
2 5 (2.75%) Microsoft Azure
3 2 (1.10%) Amazon AWS
3 2 (1.10%) IaaS
4 1 (0.55%) Cloud Computing
4 1 (0.55%) OpenShift
4 1 (0.55%) SaaS
4 1 (0.55%) Salesforce Service Cloud
Communications & Networking
1 15 (8.24%) Firewall
2 14 (7.69%) LAN
3 10 (5.49%) DNS
3 10 (5.49%) WAN
4 8 (4.40%) Network Security
5 7 (3.85%) Internet
5 7 (3.85%) SAN
5 7 (3.85%) VoIP
6 6 (3.30%) Ethernet
6 6 (3.30%) VLAN
6 6 (3.30%) VPN
7 5 (2.75%) BGP
7 5 (2.75%) DHCP
7 5 (2.75%) MPLS
7 5 (2.75%) OSPF
7 5 (2.75%) Wi-Fi
8 4 (2.20%) IPv4
8 4 (2.20%) PPP
8 4 (2.20%) SNMP
8 4 (2.20%) TCP/IP
Database & Business Intelligence
1 11 (6.04%) Oracle Database 12c
2 10 (5.49%) DB2
3 8 (4.40%) Data Warehouse
3 8 (4.40%) Oracle Database
3 8 (4.40%) Oracle Database 11g
4 5 (2.75%) Big Data
4 5 (2.75%) Enterprise Data Warehouse
4 5 (2.75%) SQL Server
5 4 (2.20%) MongoDB
5 4 (2.20%) MySQL
5 4 (2.20%) NoSQL
5 4 (2.20%) Relational Database
6 3 (1.65%) InterSystems Cache
6 3 (1.65%) Oracle BI EE
6 3 (1.65%) Oracle BI Publisher
6 3 (1.65%) SQL Server 2008
7 2 (1.10%) Hadoop
8 1 (0.55%) Data Mining
8 1 (0.55%) SQL Server Integration Services
8 1 (0.55%) SQL Server Reporting Services
Development Applications
1 5 (2.75%) Git (software)
2 2 (1.10%) Jasmine
2 2 (1.10%) Jenkins
3 1 (0.55%) Hudson
3 1 (0.55%) JIRA
3 1 (0.55%) Selenium
3 1 (0.55%) Subversion
General
1 48 (26.37%) Finance
2 29 (15.93%) Banking
3 20 (10.99%) Law
4 19 (10.44%) Investment Banking
5 9 (4.95%) Legal
5 9 (4.95%) Telecoms
6 4 (2.20%) Games
6 4 (2.20%) Marketing
7 3 (1.65%) Retail
8 2 (1.10%) Manufacturing
Job Titles
1 48 (26.37%) Analyst
2 21 (11.54%) Applications Support
3 19 (10.44%) 2nd Line Support
4 15 (8.24%) Service Analyst
4 15 (8.24%) Service Desk Analyst
5 14 (7.69%) Administrator
6 13 (7.14%) Security Manager
7 10 (5.49%) Consultant
8 9 (4.95%) Head of IT
8 9 (4.95%) Information Manager
8 9 (4.95%) Information Security Officer
8 9 (4.95%) Security Officer
8 9 (4.95%) Support Analyst
9 8 (4.40%) 1st/2nd Line Support
9 8 (4.40%) SAP Administrator
9 8 (4.40%) SAP Analyst
9 8 (4.40%) SAP Basis Administrator
9 8 (4.40%) SAP Basis Analyst
9 8 (4.40%) SAP Basis Consultant
9 8 (4.40%) SAP Consultant
Libraries, Frameworks & Software Standards
1 10 (5.49%) Middleware
2 8 (4.40%) SAP Basis
3 4 (2.20%) AngularJS
4 3 (1.65%) HTML
4 3 (1.65%) jQuery
4 3 (1.65%) Mason
5 2 (1.10%) .NET
5 2 (1.10%) Elastic Stack
5 2 (1.10%) Jest
5 2 (1.10%) JSON
5 2 (1.10%) Kafka
5 2 (1.10%) LDAP
5 2 (1.10%) React
5 2 (1.10%) SOAP
5 2 (1.10%) Spring
5 2 (1.10%) Spring Boot
5 2 (1.10%) Twitter Bootstrap
5 2 (1.10%) XML
6 1 (0.55%) LAMP
6 1 (0.55%) WSDL
Miscellaneous
1 33 (18.13%) Management Information System
2 22 (12.09%) Analytical Skills
3 12 (6.59%) Computer Science
4 9 (4.95%) User Experience
5 8 (4.40%) Driving Licence
6 5 (2.75%) Mainframe
6 5 (2.75%) Self-Motivation
7 4 (2.20%) Distributed Denial-of-Service
7 4 (2.20%) Smart Meter
7 4 (2.20%) Virtual Team
8 3 (1.65%) CCTV
8 3 (1.65%) PKI
8 3 (1.65%) Taxonomies
9 2 (1.10%) Data Centre
9 2 (1.10%) Data Protection Act
9 2 (1.10%) Life Science
9 2 (1.10%) Mobile App
10 1 (0.55%) Algorithms
10 1 (0.55%) Enterprise Software
10 1 (0.55%) iPad
Operating Systems
1 71 (39.01%) Windows
2 35 (19.23%) Unix
2 35 (19.23%) Windows Server
3 33 (18.13%) Linux
4 16 (8.79%) Windows Server 2008
5 12 (6.59%) Windows 10
5 12 (6.59%) Windows 7
6 6 (3.30%) AIX
7 5 (2.75%) Solaris
8 4 (2.20%) Mac OS X
8 4 (2.20%) Windows Server 2012
9 1 (0.55%) Kali Linux
9 1 (0.55%) Mac OS
9 1 (0.55%) Red Hat Enterprise Linux
9 1 (0.55%) Windows 8
9 1 (0.55%) Windows Vista
9 1 (0.55%) Windows XP
Processes & Methodologies
1 82 (45.05%) ITIL
2 79 (43.41%) Problem Management
3 55 (30.22%) Change Management
4 53 (29.12%) Service Management
5 36 (19.78%) Problem-Solving
6 31 (17.03%) Agile Software Development
7 30 (16.48%) Risk Management
8 27 (14.84%) Information Security
9 23 (12.64%) Service Delivery
10 19 (10.44%) Configuration Management
11 18 (9.89%) Performance Tuning
11 18 (9.89%) Wealth Management
12 17 (9.34%) Statistics
13 15 (8.24%) Business Continuity
13 15 (8.24%) CRM
14 13 (7.14%) Knowledge Management
14 13 (7.14%) Stakeholder Management
15 12 (6.59%) Continuous Improvement
15 12 (6.59%) Process Management
16 11 (6.04%) Risk Assessment
Programming Languages
1 32 (17.58%) Java
2 31 (17.03%) SQL
3 13 (7.14%) Perl
4 12 (6.59%) JavaScript
5 9 (4.95%) PHP
6 8 (4.40%) ABAP
7 7 (3.85%) Python
8 3 (1.65%) C
8 3 (1.65%) C#
9 2 (1.10%) C++
9 2 (1.10%) COBOL
9 2 (1.10%) ES6
9 2 (1.10%) PowerShell
9 2 (1.10%) Shell Script
10 1 (0.55%) Bash Shell
10 1 (0.55%) Groovy
10 1 (0.55%) JCL
10 1 (0.55%) Objective-C
10 1 (0.55%) T-SQL
Qualifications
1 15 (8.24%) Cisco Certification
2 14 (7.69%) CISSP
3 13 (7.14%) ITIL Certification
4 12 (6.59%) Security Cleared
5 10 (5.49%) CCNA
6 8 (4.40%) Degree
7 6 (3.30%) CISM
8 5 (2.75%) CCNP
8 5 (2.75%) Network+ Certification
9 4 (2.20%) JNCIP
9 4 (2.20%) MCP
10 2 (1.10%) Computer Science Degree
10 2 (1.10%) GCIH
10 2 (1.10%) GIAC
10 2 (1.10%) HNC
10 2 (1.10%) Microsoft Certification
11 1 (0.55%) CREST Certified
11 1 (0.55%) DV Cleared
11 1 (0.55%) NVQ Level 4
11 1 (0.55%) SC Cleared
Quality Assurance & Compliance
1 22 (12.09%) SLA
2 18 (9.89%) ISO/IEC 27001
3 16 (8.79%) Data Quality
4 14 (7.69%) PCI DSS
5 6 (3.30%) GDPR
6 5 (2.75%) ISO 22301
7 1 (0.55%) COBIT
7 1 (0.55%) GPG13
7 1 (0.55%) ISAE 3402
7 1 (0.55%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 42 (23.08%) Active Directory
2 8 (4.40%) VMware Infrastructure
3 6 (3.30%) Hyper-V
4 5 (2.75%) Terminal Services
5 2 (1.10%) Virtual Machines
6 1 (0.55%) BitLocker
6 1 (0.55%) Docker
6 1 (0.55%) Time Sharing Option
6 1 (0.55%) XenApp
Systems Management
1 18 (9.89%) SCOM
2 13 (7.14%) Netcool
3 11 (6.04%) Ganglia
4 9 (4.95%) SCCM
5 8 (4.40%) Data Guard
6 4 (2.20%) Cacti
6 4 (2.20%) Nagios
6 4 (2.20%) OpenNMS
6 4 (2.20%) Puppet
6 4 (2.20%) RANCID
6 4 (2.20%) Systems Management Server (SMS)
6 4 (2.20%) WSUS
7 3 (1.65%) Tivoli
8 2 (1.10%) Ansible
8 2 (1.10%) BladeLogic
8 2 (1.10%) CA Wily
8 2 (1.10%) HP ALM
8 2 (1.10%) Kibana
8 2 (1.10%) logstash
8 2 (1.10%) SCVMM
Vendors
1 33 (18.13%) Microsoft
2 20 (10.99%) Oracle
3 16 (8.79%) Splunk
4 15 (8.24%) Cisco
4 15 (8.24%) Remedy
5 12 (6.59%) Citrix
6 11 (6.04%) VMware
7 9 (4.95%) Huawei
7 9 (4.95%) SAP
8 8 (4.40%) HP
9 7 (3.85%) IBM
10 5 (2.75%) Fortinet
10 5 (2.75%) Google
10 5 (2.75%) Ivanti
10 5 (2.75%) Juniper
11 4 (2.20%) Capita
11 4 (2.20%) Ericsson
11 4 (2.20%) Lotus
11 4 (2.20%) Salesforce.com
11 4 (2.20%) SolarWinds