Period
to 16 November 2019

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 16 November 2019 with a comparison to the same period in the previous 2 years.

Incident Management
England > North West
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 185 103 219
Rank change year-on-year -82 +116 -4
Permanent jobs citing Incident Management 146 359 155
As % of all permanent IT jobs advertised in the North West 1.47% 3.06% 1.17%
As % of the Processes & Methodologies category 1.57% 3.37% 1.28%
Number of salaries quoted 91 270 93
North West median annual salary £33,750 £52,500 £45,000
Median salary % change year-on-year -35.71% +16.67% -5.26%
10th Percentile £21,750 £22,500 £25,000
90th Percentile £55,594 £70,000 £70,000
England median annual salary £45,000 £45,000 £45,000

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 9,274 10,666 12,097
As % of all permanent IT jobs advertised in the North West 93.17% 91.03% 91.42%
Number of salaries quoted 7,303 8,570 9,624
North West median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% +6.25%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £68,750 £70,000 £65,000
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

Incident Management
Job Vacancy Trend in the North West

Job postings citing Incident Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Incident Management in the North West

Incident Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the North West.

Salary trend for Incident Management in the North West

Incident Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Incident Management in the North West over the 6 months to 16 November 2019.

Salary histogram for Incident Management in the North West

Incident Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the North West region over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -57 102 £33,750 -43.75% 12
Cheshire -27 15 £22,500 -59.09% 4
Cumbria -1 14 - -
Lancashire -26 7 £37,061 +9.38% 3
Merseyside -23 6 £51,250 +86.36%
Incident Management
England

For the 6 months to 16 November 2019, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Incident Management.

1 70 (47.95%) Problem Management
2 64 (43.84%) SLA
3 46 (31.51%) ITIL
3 46 (31.51%) Windows
4 43 (29.45%) Active Directory
5 38 (26.03%) Office 365
6 36 (24.66%) Microsoft
7 30 (20.55%) Analytical Skills
8 29 (19.86%) VMware
9 27 (18.49%) Xbox
10 25 (17.12%) VMware Infrastructure
11 24 (16.44%) Agile Software Development
11 24 (16.44%) LAN
12 23 (15.75%) Problem-Solving
13 22 (15.07%) WAN
13 22 (15.07%) Change Management
14 21 (14.38%) Azure
15 20 (13.70%) SQL
15 20 (13.70%) HP
15 20 (13.70%) Citrix
15 20 (13.70%) Windows Server 2003
16 18 (12.33%) Management Information System
17 17 (11.64%) Firewall
17 17 (11.64%) Service Management
17 17 (11.64%) Remedy
17 17 (11.64%) Microsoft Office
17 17 (11.64%) Change Control
18 15 (10.27%) Cloud Computing
18 15 (10.27%) Test Management
18 15 (10.27%) Degree

Incident Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.79%) IBM Notes
2 6 (4.11%) MS Exchange
3 5 (3.42%) Skype for Business
4 3 (2.05%) SharePoint
5 2 (1.37%) Exchange Server 2013
6 1 (0.68%) Exchange Server 2010
Applications
1 17 (11.64%) Microsoft Office
2 2 (1.37%) Microsoft Excel
Business Applications
1 1 (0.68%) Primavera
Cloud Services
1 38 (26.03%) Office 365
2 21 (14.38%) Azure
3 15 (10.27%) Cloud Computing
4 8 (5.48%) AWS
5 3 (2.05%) Mimecast
6 1 (0.68%) IaaS
6 1 (0.68%) PaaS
6 1 (0.68%) SaaS
Communications & Networking
1 24 (16.44%) LAN
2 22 (15.07%) WAN
3 17 (11.64%) Firewall
4 9 (6.16%) DNS
5 7 (4.79%) TCP/IP
5 7 (4.79%) Wireless
6 6 (4.11%) DHCP
7 5 (3.42%) Skype
8 4 (2.74%) VPN
9 3 (2.05%) Cisco ASA
9 3 (2.05%) Cisco IOS
9 3 (2.05%) IMAP
9 3 (2.05%) POP3
9 3 (2.05%) SMTP
10 2 (1.37%) Cisco Nexus
10 2 (1.37%) HSRP
10 2 (1.37%) Intranet
10 2 (1.37%) VoIP
10 2 (1.37%) WLAN
11 1 (0.68%) Internet
Database & Business Intelligence
1 5 (3.42%) Azure SQL Database
1 5 (3.42%) Microsoft Analysis Services
1 5 (3.42%) SQL Server
1 5 (3.42%) SQL Server Analysis Services
1 5 (3.42%) SQL Server Integration Services
1 5 (3.42%) SQL Server Reporting Services
Development Applications
1 6 (4.11%) JIRA
2 3 (2.05%) MSI
3 1 (0.68%) VSS/SourceSafe
General
1 13 (8.90%) Telecoms
2 11 (7.53%) Finance
3 8 (5.48%) Retail
4 4 (2.74%) Law
4 4 (2.74%) Public Sector
5 3 (2.05%) Banking
6 1 (0.68%) Legal
6 1 (0.68%) Marketing
Job Titles
1 51 (34.93%) Analyst
2 37 (25.34%) Service Analyst
2 37 (25.34%) Service Desk Analyst
3 16 (10.96%) Systems Engineer
4 12 (8.22%) 2nd Line Service Desk Analyst
4 12 (8.22%) Incident Manager
5 9 (6.16%) 1st Line Support
5 9 (6.16%) Service Manager
5 9 (6.16%) Test Leader
6 8 (5.48%) Test Analyst
6 8 (5.48%) Unix Engineer
7 6 (4.11%) IT Support
7 6 (4.11%) Major Incident Manager
8 5 (3.42%) Senior Manager
8 5 (3.42%) Server Engineer
8 5 (3.42%) Team Leader
8 5 (3.42%) Wintel Engineer
9 4 (2.74%) 2nd Line Support
9 4 (2.74%) Infrastructure Engineer
9 4 (2.74%) IT Manager
Libraries, Frameworks & Software Standards
1 3 (2.05%) LDAP
1 3 (2.05%) MAPI
Miscellaneous
1 30 (20.55%) Analytical Skills
2 27 (18.49%) Xbox
3 18 (12.33%) Management Information System
4 14 (9.59%) Self-Motivation
4 14 (9.59%) Smart Meter
5 11 (7.53%) PlayStation
6 9 (6.16%) Clustering
7 7 (4.79%) iPhone
7 7 (4.79%) User Experience
8 5 (3.42%) VxBlock/Vblock
9 4 (2.74%) Data Centre
10 3 (2.05%) Blackberry
10 3 (2.05%) PKI
11 1 (0.68%) Analytical Mindset
11 1 (0.68%) Data Protection Act
11 1 (0.68%) Greenfield Project
11 1 (0.68%) IPTV
11 1 (0.68%) NHS
Operating Systems
1 46 (31.51%) Windows
2 20 (13.70%) Windows Server 2003
3 14 (9.59%) Windows 10
4 12 (8.22%) Linux
4 12 (8.22%) Unix
5 11 (7.53%) Windows Server
6 9 (6.16%) Solaris
6 9 (6.16%) SUSE
6 9 (6.16%) Windows 7
6 9 (6.16%) Windows Server 2012
7 8 (5.48%) Android
7 8 (5.48%) Windows Server 2008
8 1 (0.68%) Windows 8
Processes & Methodologies
1 70 (47.95%) Problem Management
2 46 (31.51%) ITIL
3 24 (16.44%) Agile Software Development
4 23 (15.75%) Problem-Solving
5 22 (15.07%) Change Management
6 17 (11.64%) Change Control
6 17 (11.64%) Service Management
7 15 (10.27%) Test Management
8 14 (9.59%) System Testing
9 13 (8.90%) Coaching
9 13 (8.90%) Proactive Monitoring
10 12 (8.22%) Capacity Planning
10 12 (8.22%) Disaster Recovery
10 12 (8.22%) Mentoring
10 12 (8.22%) Virtual Infrastructure
11 11 (7.53%) Customer Requirements
11 11 (7.53%) Systems Engineering
12 10 (6.85%) Line Management
13 9 (6.16%) Digital Transformation Programme
14 8 (5.48%) ITSM
Programming Languages
1 20 (13.70%) SQL
2 3 (2.05%) PowerShell
3 1 (0.68%) C
Qualifications
1 15 (10.27%) Degree
2 14 (9.59%) MCSA
2 14 (9.59%) Microsoft Certification
2 14 (9.59%) SC Cleared
2 14 (9.59%) Security Cleared
3 13 (8.90%) ISEB
3 13 (8.90%) ISTQB
4 12 (8.22%) VCP6
4 12 (8.22%) VMware Certified Professional (VCP)
5 2 (1.37%) MCP
6 1 (0.68%) CCNA
6 1 (0.68%) CCNP
6 1 (0.68%) Cisco Certification
6 1 (0.68%) CISM
6 1 (0.68%) DBS Check
6 1 (0.68%) ITIL Certification
6 1 (0.68%) Master's Degree
6 1 (0.68%) MCITP
Quality Assurance & Compliance
1 64 (43.84%) SLA
2 8 (5.48%) ISO/IEC 27001
3 4 (2.74%) QA
4 3 (2.05%) ISO/IEC 27005
5 2 (1.37%) GDPR
5 2 (1.37%) ISO/IEC 20000
6 1 (0.68%) Basel II
6 1 (0.68%) Cyber Essentials
6 1 (0.68%) HIPAA
6 1 (0.68%) ISO 22301
6 1 (0.68%) NIST
6 1 (0.68%) PCI DSS
6 1 (0.68%) Sarbanes-Oxley
System Software
1 43 (29.45%) Active Directory
2 25 (17.12%) VMware Infrastructure
3 14 (9.59%) Virtual Machines
4 6 (4.11%) VMware ESXi
5 5 (3.42%) Citrix Hypervisor
5 5 (3.42%) Hyper-V
6 4 (2.74%) Virtual Desktop
7 3 (2.05%) Active Directory Lightweight Directory Services
7 3 (2.05%) Microsoft Virtual Server
7 3 (2.05%) Virtual Servers
7 3 (2.05%) vSphere
8 1 (0.68%) Terminal Services
Systems Management
1 15 (10.27%) HP ALM
2 6 (4.11%) SCCM
3 3 (2.05%) Norton AntiVirus
3 3 (2.05%) SCOM
3 3 (2.05%) Symantec Enterprise Vault
4 1 (0.68%) Cacti
4 1 (0.68%) Nagios
Vendors
1 36 (24.66%) Microsoft
2 29 (19.86%) VMware
3 20 (13.70%) Citrix
3 20 (13.70%) HP
4 17 (11.64%) Remedy
5 14 (9.59%) NetApp
6 12 (8.22%) Cisco
7 11 (7.53%) Sun
8 10 (6.85%) Oracle
9 7 (4.79%) Lotus
10 5 (3.42%) Tableau
11 4 (2.74%) Apple
12 3 (2.05%) IronPort
12 3 (2.05%) McAfee
12 3 (2.05%) MobileIron
12 3 (2.05%) Proofpoint
12 3 (2.05%) RightFax
12 3 (2.05%) Symantec
12 3 (2.05%) Veeam
12 3 (2.05%) Veritas